Total 1,250 job vacancies in federal territory of kuala lumpur johor

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are seeking a dynamic and results-driven Senior Executive for Key Account Management to drive growth within our motorcycle industry segment. This role is pivotal in managing our client accounts, ensuring customer satisfaction, and maximizing revenue opportunities.

Key Responsibilities:

• Dealer Acquisition: Identify and acquire new motorcycle dealers through established partnerships and other sales channels.
• Dealer Support: Handle inquiries and complaints from dealers, providing effective solutions and recommendations to ensure satisfaction. Visiting motorcycle dealers regularly.
• Due Diligence: Conduct detailed Know Your Customer (KYC) assessments and due diligence for all onboarding applications.
• Contract Management: Arrange for the signing of facility agreements with dealers, ensuring all documentation is complete and accurate.
• Performance Review: Review existing dealer facilities and performance, proposing adjustments to credit limits as needed.
• Additional Duties: Perform any other duties assigned by management as needed.

• Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• A minimum of 2 years of experience in key account management, sales, or business development, preferably in a consumer goods or related industry.
• Strong interest and passion for sales.
• Ability to work both independently and as part of a team.
• Meticulous attention to detail and ability to meet targets/KPIs within agreed timeframes.
• Own transport and willingness to travel outside Klang Valley for site visits.
• Ability to speak Mandarin or other dialects to cater to our diverse customer base.
• Proficient in Microsoft Word and Excel.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values GETFS :

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• To focus on the acquisition of new business in growing the SME/ commercial lending portfolio through with the objective to meet personal targets and department targets.
• To enhance the profitability of existing customers portfolio through a variety of products offered.
• Coordinate with other departments to facilitate the drawdown of facilities, maximise process efficiency and customer satisfaction.
• Provide updates on customer level information to relevant parties in the organization.
• To identify new opportunities on latest industry trends as to increase revenue growth of the company.

• Min 2-3 years of experience in sales and marketing especially in SME/ commercial.
• Knowledgeable in sales for SME banking/ trade finance products/ commercial.
• Possesses basic business acumen and familiar with SME client financing needs, issues, trends and policies in the country.
• Knowledge and understanding on financial analysis and risk management.
• Strong initiative and positive attitude.
• Able to work independently with high degree of commitment and integrity.
• Analytical and able to think strategically.
• Excellent writing, communications and interpersonal skills.
• Well versed in English and Bahasa Malaysia as well as Mandarin to cater for our Chinese market.
• Need to possess own transport as this job require a lot of travelling.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

We’re searching for a knowledgeable, team-oriented Senior CRA to manage the clinical aspects of full-service global projects in Malaysia. As a Senior CRA at PSI, you will work on the frontline of communication with project stakeholders, ensuring the successful conduct of clinical trials in a variety of therapeutic indications. You will maintain the highest quality standards in the industry, while performing and supervising study start-up, clinical monitoring and site management activities on the country/regional level. 

You will become one of our first team members in Malaysia and contribute to the development of PSI Operations.

You will:

• Supervise study activities, timelines, milestones, and schedules on the country level.
• Conduct and report all types of onsite monitoring visits.
• Be involved in study set-up, including site contract and budget negotiations.
• Be responsible for site communication and management.
• Ensure consistency of all study processes and identify country differences.
• Oversee maintenance of study-specific and corporate tracking systems.
• Contribute to the development and update of project planning documents, essential documents, and project instructions.
• Be a point of contact for in-house support services, contractors, global cross-functional teams, and vendors.
• Responsible for execution and oversight of clinical trial country submissions and approvals for assigned protocols.  
• Development of local language materials including local language Informed Consents and translations.
• Works in partnership with IRB/IEC and Regulatory Authority in submission and approval-related interactions for assigned protocols.

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability.

Your assignment

• To actively approach, customers who you see require additional help.
• To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/over tag).

Commercial Support:

• Assist the Commercial Director with various tasks, including scheduling meetings, preparing presentations, and coordinating travel arrangements.
• Act as a point of contact between the Commercial Director and internal/external stakeholders, managing communication and follow-up as needed.
• Support the commercial team with administrative tasks, such as data entry, file management, and document preparation.
• Facilitate communication and collaboration within the commercial team and across departments, fostering a positive and productive work environment.
• Prepare and distribute internal communications, announcements, and reports as needed.
• Serve as a liaison between the Commercial Director and other departments, providing support and assistance as required.

Office Management:

• Oversee the smooth functioning of the office, including managing office supplies, facilities, and equipment.
• Coordinate office maintenance and repairs, liaising with vendors and service providers as necessary.
• Implement and maintain office policies and procedures to ensure efficient operations and compliance with company standards.
• Maintain accurate records and files, both electronic and physical, and ensure data integrity and confidentiality.
• Assist with organizing company events, meetings, and conferences, including scheduling, logistics, and coordination.
• Implement, and maintain EHS policies, procedures, and programs to ensure compliance with local regulations and Group standards.
• Coordinate EHS training and support to employees on EHS policies, procedures, and best practices.
• Serve as the primary point of contact for EHS-related inquiries, reporting, and compliance matters.

As Process Technician, you will be responsible for the operation of the assigned process, utilities  and associated facilities in accordance with the Refinery operating procedures and best practices. Your core duties will include but not limited to starting and stopping of equipment, maintaining and adjusting instrumentation, conducting shift tours for purpose of monitoring equipment operations. You will also operate the local start-stop and controls during start-up, shutdown and emergency operations and report operating conditions to the Refinery and Utilities Panelman, as well as any other duties and tasks as assigned. 

Responsibilities include: 

• Responsible for the local operation of the assigned process or utility units in accordance with the Refinery operating procedures and best practices. 
• Carries out the local Process and Utilities Systems operations including starting and stopping of equipment, maintaining and adjusting instrumentation, conducting shift tours for purpose of monitoring equipment operations. 
• Operates the local start-stop and controls during start-up, shutdown and emergency operations and reports operating conditions to the Refinery and Utilities Panelman. 
• Reports to the Senior Process Technician and Shift Supervisor. 

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like  Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co 

Role Overview 

As a Narrative Designer Intern, you will work closely with the Narrative Design team to help bring our world, story, and characters to life. You’ll gain hands-on experience in writing, dialogue design, quest design, and the broader narrative development process. This internship will give you the opportunity to grow your skills in a collaborative, fast-paced environment while contributing to the creation of impactful, player-driven narratives.

What You Can Expect To Work On

• Collaborate on Story Development: Work with narrative designers to brainstorm and develop story ideas, plotlines, and character arcs.
• Write Dialogue and Content: Assist in writing character dialogue, narrative text, and in-game events to enhance the player experience.
• Quest Design Support: Design and document quest structure and objectives that drive the game's narrative.
• Worldbuilding: Assist in the creation of lore, setting details, and backstory to deepen the game world’s immersion.
• Playtesting and Feedback: Participate in playtesting sessions and provide feedback on the narrative elements, identifying opportunities for improvements.
• Research and Inspiration: Conduct research on storytelling techniques, games, books, films, and other media to inspire the narrative design process.
• Documentation: Document narrative elements and maintain clarity in game design documents.

What You Need to Succeed

• Passion for storytelling and familiarity with interactive narrative design.
• Excellent writing and editing skills with a strong attention to detail.
• Ability to think critically and collaborate within a team environment.
• Strong understanding of game mechanics and how they interact with narrative structure.
• Proficiency in Microsoft Office or Google Docs 
• Knowledge of narrative design principles and an understanding of how storytelling impacts player engagement and experience.
• Ability to accept feedback and iterate on creative work.

Benefits and Why You’ll Love Working With Us

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolving
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and team. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for a Campaigns Director/Senior Manager (Lead Generation), to be part of this exciting growth story.

Responsibilities

• Strategise and create multi-channel marketing plans to deliver on lead generation campaigns for various client accounts. Channels include farming and email/Whatsapp marketing to existing bases, paid advertising, community marketing, events and partnerships, telesales, offline promoters, etc.
• Brief, project manage, and oversee the quality of work from a team of performance specialists, CRM specialists, data processing specialists, copywriters and designers, to deliver on campaigns. If needed, source for suppliers/freelancers and onboard them.
• Forecast budget/CPL and timelines for campaigns.
• Constantly monitor performance across multiple campaigns, and be agile in moving resources across campaigns or changing creatives/channels as needed, understanding drop-out points throughout the journey and troubleshoot accordingly, ultimately ensuring all deliverables are submitted on time and spend is within budget.
• Drive more sophistication in source attribution and performance measurement.
• Understand our target audiences’ behaviours, as well as analyse and segment our existing base, to improve new user acquisition and cross-sell.
• Continually find ways to optimise campaigns and maximise margins.
• Build long-term strategies for user acquisition while managing short-term fulfilment.
• Interact directly with clients for day-to-day operations, building positive relationships with them to facilitate renewal or other business opportunities.
• Responsible for timely billing of clients.
• Be the subject matter expert for omnichannel lead generation campaigns, advising on best practice, feasibility, pricing/CPL, as well as timeline and budget needed for new campaigns/clients.

What we offer

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co

What You Can Expect To Work On

• Launchpool Program: Take a hands-on role in managing the correct planning, execution and development of the MON Launchpool program, coordinating with external partners, and internal teams.
• Define clear project scope, objectives, and deliverables while working closely with internal teams (product, marketing, development, tech, etc.).
• Coordinate efforts across engineering, product, compliance, and marketing teams to ensure alignment on project goals and timelines.
• Track and manage project timelines and KPIs, ensuring deadlines are met and deliverables are of high quality.
• Develop and manage relationships with external partners, such as partner projects. distribution and solution platforms, to promote project visibility and ensure smooth launches.
• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders involved in the project lifecycle.
• Manage investor, partner, and community communications related to project developments and launches.
• Risk Management: Identify potential risks throughout the project lifecycle and develop mitigation strategies to ensure projects stay on track.
• Conduct regular reviews and retrospectives to improve project processes and outcomes.
• Regularly communicate with senior management on project status, risks, and any required adjustments to the strategy.
• Deep Crypto Knowledge & Application: Leverage your expertise in crypto technologies, including blockchain, DeFi, and NFTs, to ensure that projects align with industry best practices and current market trends.
• Stay up-to-date with the latest trends in crypto and blockchain and provide strategic insights into emerging technologies that could benefit the company’s growth.

What You Need to Succeed

• 2-3 years of Project Management experience in the crypto or blockchain space.
• Strong deep knowledge of crypto technologies, including blockchain, DeFi, NFTs, and cryptocurrencies.
• Ideally some previous hands-on experience in launchpool programs, token launches, IDOs, or similar initiatives, with a proven track record of successful delivery (at least as a user)
• Solid understanding of tokenomics, smart contracts, and decentralized networks.
• Experience with project management tools (e.g., Jira, Trello, Asana, or similar).
• Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, with experience in reporting to senior stakeholders and managing cross-functional teams.
• Ability to thrive in a fast-paced, ever-evolving environment with a high level of autonomy.
• Understanding of regulatory requirements and best practices in the crypto and blockchain industry is a plus.
• Experience in coordinating remote teams or working with international teams is an advantage.

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for an experienced Branding and Marketing manager who will support B2B branding and marketing initiatives, to be part of this exciting growth story across different markets in SEA.

Detailed strategic planning and tactical execution on how the Supermom’s B2B brand will be developed and shaped up in SEA is expected in this role, which includes all B2B marketing strategy which incorporates all aspects of B2B marketing planning and communications including managing marketing budget, developing right channel mix, digital channels, developing events sponsorships, creating marketing collateral and public relations.

We are seeking a dynamic Marketing Manager/Senior Executive to drive the success of our B2B marketing initiatives. The ideal candidate will excel at optimizing customer journeys, crafting engaging multi-channel marketing campaigns, and driving data-driven content strategies. With a strong focus on collaboration and innovation, you will lead event development, both online and offline, and champion public relations efforts to elevate our brand. Working closely with sales teams, you will create sales enablement resources that align with our brand's voice, values, and objectives, fueling growth and success.

Responsibilities:

1. Optimize the B2B customer journey by identifying friction points and conversion gaps, and create scalable, innovative solutions to enhance customer experiences. Collaborate with cross-functional teams to develop cohesive marketing messages, positioning, and assets that align with brand voice, values, and objectives. Work closely with sales teams to develop a sales playbook, incorporating aligned strategies and sales enablement resources.
2. Develop and execute multi-channel marketing communications strategies and campaigns (including advertising, PR, events, email marketing, association/channel partnerships and social media) to achieve business objectives. Manage the production and distribution of marketing materials, while monitoring performance and adjusting tactics as needed to optimize results.
3. Develop and execute data-driven content strategies that align with business goals and target audiences. Collaborate with cross-functional teams to create and optimize content for various channels (website, blog, social media, email, video), while monitoring performance metrics and exploring new formats and technologies to enhance engagement and lead generation. Identify and leverage new channels and technologies to improve the effectiveness of marketing communications strategies.
4. Plan and manage event development for both offline and online events, including concept creation, budgeting, logistics, promotion, and execution. Collaborate with internal and external stakeholders to ensure successful event outcomes that align with business objectives and enhance brand visibility.
5. Develop and execute public relations strategies to build and maintain a strong brand image, foster positive media coverage, and manage press relations. Collaborate with internal teams and external PR agencies to craft compelling stories, press releases, and media materials that effectively communicate the company's key messages and achievements.

• Driven, problem-solver with a passion for startups and mission-driven work.
• Relevant experience or aptitude for marketing management duties.
• Understanding of B2B marketing strategies and data-driven approaches.
• Experience in organizing events, copywriting, and basic design.
• Strong organizational, communication, and interpersonal skills.

What do we offer?

• Work hard, play hard office culture led by a multi-national workforce
• Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals

The Programme Manager is responsible for the design, coordination, execution and delivery in grant making in Asia, as well as contribute towards supporting the management of the programme and monitoring outcomes under the Purposeful Business Challenge. The PM is responsible for developing and managing strategic partnerships, as well as forging networks in Asia. The PM works closely with the Porticus Asia Regional Director, the Challenge Lead, and the Porticus Asia team as well as colleagues in other offices. Regional and international travel will be required for this position (up to 30% of the working time).

The systemic change objective of the Purposeful Business Programme is to creating a rewarding environment that de-risks and enables ambition and innovation for leaders, while building an accountability system that compels laggards to act. We partner with those developing the methods to assess the impact that companies have on people and planet. We incentivise businesses to contribute to the solution. We work with civic actors, financiers, and key regulators to hold businesses accountable to their commitments. By promoting ethical, values-driven finance – investment for profit and for purpose – we can channel more funds into solving the most pressing planetary and social issues of the century.

KEY RESPONSIBILITIES

Exploration

• Coordinate with the Challenge Lead in identifying opportunities for strategy-aligned partnerships under the programme, coordinate with the Porticus Asia Regional Director to manage regional exploration partnerships in Asia and where possible contribute to aligned sectors with clear attention to the learning cycle within which these ideas are developing.

Programmatic Contextualisation

• In collaboration with corresponding CL and Porticus Asia Regional Director, enables sense making when it comes to South east Asia specific decisions related to the Purposeful Business Challenge.

• Works towards building grant ideas that are regionally contextual, but globally relevant and cohesive to the Purposeful Business Challenge

• Works with global partners (many from the USA and EU) to ensure they are able to engage effectively in the SE Asia region, also building local partnerships.

• Participates in external platforms and events representing the regional presence of the Purposeful Business Challenge.

• Develops regional and Challenge related knowledge and participates in related expert networks.

• Continuously analyses opportunities, momentum, trends (particularly regulatory / policy)related to the Purposeful Business Challenge. .

Programme Design and implementation

• Develops grants that aim for systemic and lasting changes in alignment with the Purposeful Business Challenge strategy and leads the implementation of this strategy in the SE Asia region, including but not limited to:

- Applying meaningful participation approaches to the extent possible Grant making, from co-developing applications with prospective partners, to accompanying the implementing, monitoring progress against objectives and ensuring successful closure.

- Convening programme partners and other key stakeholders, particularly to build the field and enable shared learnings amongst partners and cohesion.

- Applying Gender and Inclusion lenses to grant development and management.

• Ensures cohesiveness between local partnerships in SE Asia and global partners within the Purposeful Business Challenge – help to drive global solutions locally, while ensuring local voices and solutions are brought to the global stage.

Storytelling

• Represents the SE Asia Purposeful Business programme internally and externally (e.g. at other funder events, on panels etc).

• Engages in relevant fora and champions the work of partners.

• Prepares communication material in collaboration with communication colleagues.

Building & Maintaining Relationships

• Builds and manages a trust-based external network of implementing partners and grantees, vets and conducts due-diligence on potential grantees.

• Manages partnerships and engages in dialogue on emerging and critical issues with diverse network in the SE Asia region.

• Understands the role and value of local SE Asian partners as contributing to the overall strategic intent of the Purposeful Business strategy.

• Contributes to annual reflection cycles, including to annual operational planning with input, discussion and managing the integration of learning objectives..

• Significant non-financial contribution to partners, such as capacity building on fundraising and identifying co-funders.

Porticus is seeking a Programme Manager to support and monitor the development and management of strategic programmes within the Strengthening our Societies Sector (SoS) in Asia. The PM is responsible for developing and managing strategic partnerships, as well as forging networks. Specific priority will lie under the People on the Move (PoTM) Challenge. The PM works closely with the Porticus Asia Regional Director, the Challenge Lead of PoTM, and the Porticus Asia team as well as colleagues in other offices. Regional and international travel will be required for this position (up to 30% of the working time).

Our People on the Move work focuses on Thailand and Malaysia as major destination countries for refugees, asylum seekers and migrants. Grant making under the People on the MOVE Challenge is delivered in the region through three global programmes: MOVE, Ignite and Immigration Detention.

The MOVE programme focuses primarily on collaborating with people with lived experience of migration as leaders and change-makers.

The Immigration Detention programme supports partners to reduce the use of arbitrary and inhumane detention through strategic promotion of alternatives.

The Igniting Workers Rights programme aims to ensure that migrant workers in a select number of regions have their labour and human rights respected, protected, and fulfilled, live in dignity and to their full potential.

KEY RESPONSIBILITIES

• Work closely with other regional Programme Managers in the Asia region and in the People on the Move teams as well as in coordination with the Challenge Lead to implement cross regional programmes, promote innovative and equitable grant-making practices and encourage learning.
• Coordinate with the Challenge Lead in identifying opportunities for strategy-aligned projects and programmes, coordinate with the Porticus Asia Regional Director to manage regional exploration grants in Asia and where possible contribute to aligned sectors with clear attention to the learning cycle within which these ideas are developing.
• Contribute to interregional engagement and collaboration by actively supporting Porticus as a learning organisation, by sharing knowledge, experiences across the matrix and sectors.
• In collaboration with the Porticus Asia Regional Director and the Challenge Lead, enable sense making when it comes to strategic decisions related to a challenge, programme challenge-related work or the sector. · Internally and externally represent the region, demonstrating knowledge of the region and context within which we work and identify possibilities for sectoral/cross thematic work, in shaping discourse within the ecosystem.
• Continuously analyse and monitor developments in the field to identify emerging trends, needs, gaps and opportunities in the region and/or challenge related topics.
• Support the management and implementation of the MOVE, Ignite and Immigration Detention Programmes in Asia, in collaboration and consultation with equivalent post holders in other regions and with the Challenge Lead.
• Identify and develop partnerships that aim for systemic and lasting changes in alignment with challenge and programmes strategies and lead the implementation of these programmes, including but not limited to:
•  Applying meaningful participation approach to the extent possible in all stages of the programme grant making from co-developing applications with partners to accompanying the implementing and closing.
• Support in convening programme partners and other key stakeholders.
• Support in applying sophisticated safeguarding and inclusion lenses to programme development and management.
• Contribute to increased evidence and learning about current practices in raising the quality and effectiveness of our work by supporting programmatic research and analysis, programmatic evaluations and share results and learnings internally and externally. · Identify opportunities for innovative, data driven, contextualised programmatic strategies that contribute to field building, (pushing the thematic discourse further), nurturing networks (outside of grants, with funders, thought leaders, practitioners and other system stakeholders), creating platforms and drawing in lessons and learnings (beyond reporting).
• Contribute to the knowledge base of Porticus by regularly sharing insights and knowledge coming out of the programmatic work internally and externally.
• Develop, strengthen and maintain strategic partnerships, in close cooperation with the Porticus Asia Regional Director and Challenge Lead.
• Build and manage trust-based strategic partnerships and engage in strategic dialogue on emerging and critical issues with diverse networks in Asia and globally.
• Understands the role and value of partners as contributing to the overall strategic intent.
• As part of the Challenge team, contribute to regular meetings, the organisation’s annual reflection learning cycles with input, discussion and apply learning for course-correction and future programming.
• Contribute and integrate non-financial contribution to partners such as capacity building on fundraising and identifying co-funders in grant management.

The Project Manager is responsible for the end to end project management of varied projects across the manufacturing operation, managing projects from concept to commissioning within a varied manufacturing environment either in the field of process, packing or facilities and utilities.

The Project Manager supports the delivery of the key plant results, such as zero safety accidents, zero quality (losses), cost savings, efficiency improvement, 100% Customer Service Level and 100% engagement using the Manufacturing Operating System as an enabler. The Project Manager does this through agile project management and execution of varied projects across the manufacturing operation, through any of the phases from concept to handover after verification.

High personal development of some Leadership Capabilities

Responsibilities/ Key Activities:

Safety Health and Environment:

• Responsible for Safety, Health and Environment requirements and legislation implementation and ensures compliance to legal and corporate standards & policies in projects and installations executed; design and execution including LOTOTO (Lock Out Tag Out Test Out), permit to work, hazard work permits, behavioral observation systems, contractor management.
• Responsible to ensure that ergonomics and SHE – Safety, Health & Environment risks are mitigated or eliminated in projects executed.
• Managing contractors in the work area, preparing permits and reviewing risk assessments and method statements.
• Champions Safety, Health and Environment culture through role model behavior.

Quality:

• Responsible for Quality requirements and legislation implementation and ensure compliance to legal and corporate standards & policies in projects executed.
• Ensures project designs and execution include and follow Good Manufacturing Practices, Hygienic Design principles, ISO, HACCP and are in line with JDE Manufacturing Operating System Standards.
• Champions Quality culture through role model behavior.

Delivery & Cost:
Project Planning:

• Responsible for (pre-)engineering scoping, costing and capital expenditure request document preparation using the appropriate JDE project management and technical standards, processes and procedures.

Communication:

• Engaging and communicating with all relevant stakeholders and project team members through the whole lifecycle of the project to ensure that the project deliverables meets all practical requirements (maintenance, operation, training, etc).
• Giving regular updates on project progress to steering committee, team members and plant management.

Project Management & Execution:

• To manage and co-ordinate the detailed project design activities:-
• Coordinate, liaise and communicate with (int./ext.) designers, authorities (for notice, permitting and/or approval) and responsible JDE stakeholders (SSE, QA, M&R, etc.).
• Have drawings and calculations prepared (int./ext. company), as required based on project scope; for purpose of permitting, tendering, documentation etc.
• Distribute and share information to relevant project team members and stakeholders, based on project RACI communication matrix.
• Contact with suppliers, enquire quotations for equipment, installation and/or engineering services and have purchase orders created based on and in line with budget and time schedule planning.
• Prepare RFQ technical documents and follow up tender/ contract negotiation together with Procurement. Carry out Total Cost of Ownership assessment (investment v operating costs) for major CAPEX buy equipment.
• Ensure to have the Technical Project Documentation prepared (int. or by 3rd party contractor): collect, compile and share required files of the (sub-)project; participate in safety assessments/reviews, according to local standards, laws, regulation and JDE company procedures (Engineering Management and Contactors Management).
• Working with the software engineers to develop a URS – User Request Specification for the process installation and review FDS – Functional Development Specification.
• Management of orders: raising Purchase Requests, following deliveries up with the suppliers, receipting and checking invoice discrepancies.
• Planning and regular review of budget incl. updated forecast: kind and amount of purchase orders still needed to be spent to deliver the detailed, agreed scope
• Managing cost versus budget using the appropriate standards to report actual, commitment, and remaining budget spend on a weekly basis to Engineering Manager and/or Plant Finance the CAPEX spending forecast and spending phasing for budget control.

Project Close-Out:

• Start up the installation, together with the project team and suppliers and ensure full snag tracking and close out through commissioning, qualification and verification.
• Ensure relevant handover documentation is in place such as OEM manuals, training documents and risk assessments. Arrange for appropriate training and provision of training material before installation start up.

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude
   

The Sales Lead for Malaysia is responsible for driving sales of GfK’s (by NIQ Company) retail audits and digital adhoc solutions with specific focus on point-of-sale within local domestic market. He/ she would also be effectively managing key client accounts to ensure overall client satisfaction with GfK (by NIQ Company) services, thereby achieving continuous revenue growth for the business.

Responsibilities: 

• Achieve country sales target and manage accounts with new and existing clients
• Strategize the business selling approach with focus on the Tech & Durables industry
• Identify and develop the growth opportunity values using GfK tracking data based on the client needs
• Analyze and present our data and findings in order to create a need to increase selling opportunities to existing and potential clients
• Establish and maintain excellent relationships with key decisionmakers within existing and potential clients
• Build and maintain C-suite level engagement to increase upsell opportunities
• Identify potential problems and propose pro-active solutions to meet client needs

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities

• Create EXCITEMENT in our product launches, workshops and events for our guests
• Assist in providing the best customer experience, including speaking to customers and offering advice on colour, fit, style and silhouette to best suit their needs
• Promote key styles/new arrivals and bestselling products to drive sales and conversion in-store to achieve sales targets
• Provide a seamless shopping experience and ensure all merchandize are available in all colours, sizes, and quantities on the sales floor
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock take/stock count exercises.
• Cashiering duties managing the POS system to process payments, and process as any mall loyalty cards/vouchers
• To assist in processing and handling customer online returns/exchanges in-stores
• Establish rapport with potential and current customers to build strong regular customer base.
• Responsible for adhering to SOP for store maintenance, visual merchandising excellence, and housekeeping duties.
• Work with the store manager to drive sales performance

You should have / be

• A Love, Bonito ambassador with a passion for the brand and our products
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either!
• A performance-driven professional that drives sales through a customer-centric approach
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
• A multitasker with the ability to work quickly in a fast-paced environment, and some degree of OCD towards tidiness
• A dependable co-worker who can work independently and proactively
• A self-starter, proactive and hands-on approach. Get it done right, and fast!

Hours

• Full-time: 45 hours per week, 5 days work week, morning and/or afternoon shifts/Fullshift
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 1+ years of relevant work experience preferably in fashion/ retail company.
• No working experience but willing to learn are welcome to apply!
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

• Staff Discount
• Medical Card
• Annual Leave / Maternity leave / Birthday Leave / Medical Leave / Unpaid Leave

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Assist the Relationship Manager in organising client events and programs to boost loyalty and satisfaction.
• Collaborate with Marketing and Operations to smoothly run client-focused programs.
• Act as a point of contact for clients, addressing inquiries and providing timely and effective solutions.
• Assist with Ad-hoc tasks as assigned, such as report/updates for C-suite

WHAT WE EXPECT OF YOU:

• Proven experience in a client-facing role, preferably within the insurance or financial services industry.
• Strong communication and interpersonal skills.
• Knowledge of health and wellness programs, with experience in organizing health-related events.
• Ability to manage a budget effectively.
• Results-driven with a focus on exceeding client expectations.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Responsibilities:

• Provide comprehensive administrative support to the Managing Director/CEO, including managing their calendar, scheduling appointments, and arranging meetings.
• Prepare and organize documents and presentations for meetings, ensuring all materials are ready and available.
• Coordinate travel arrangements, itineraries, and accommodations for the Managing Director/CEO.
• Serve as a point of contact between the Managing Director/CEO and internal/external stakeholders.
• Conduct research and gather information as needed for projects and presentations.
• Handle confidential information with integrity and discretion.
• Assist in drafting and reviewing communications, including emails, reports, and correspondence.
• Participate in the planning and preparation of departmental budgets and expenditures.
• Support the Managing Director/CEO with special projects and initiatives as assigned.
• Ensure the efficient operation of the executive office and streamlining of processes and procedures.
• To manage communications and assistance to Board of Directors.

Job Requirements:

• Bachelor's degree in Business Administration, Management, or a related field.
• At least 3-5 years of experience in an executive assistant or similar role.
• Exceptional organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and other office management software.
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal skills, with the ability to interact effectively with a diverse range of individuals.
• Proactive and able to work independently with minimal supervision.
• Excellent problem-solving skills and attention to detail.

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

We are seeking an experienced Organizational Change Management (OCM) Lead for an S/4 HANA transformation project with following key responsibilities: 

• OCM Strategy Implementation: Implement the global OCM strategy tailored for the S/4HANA project, aligned with client executives. Ensure OCM activities are aligned with deployment timeline and parallel projects.
• Change Management Plans: Plan and execute Change Management-, Training-, Communication-, and End User adoption activities.
• Change Impact Assessment: Address and manage changes in business processes, systems, technology, job roles, and organizational structures.
• Stakeholder Management: Analyze and manage stakeholders according to their needs and project timeline.
• Guidance and Mentoring: Provide expert guidance and mentorship to global and local project members on change management principles and practices.
• Monitoring and Reporting: Establish frameworks for monitoring and reporting on Change Management activities, including readiness assessments. 
• Collaboration: Work closely with cluster team and affiliates to ensure that change management efforts are integrated into all aspects of the project.
• Risk Assessment: Conduct risk assessments related to change initiatives, identify potential obstacles and develop mitigation strategies.

Senior Data Analyst

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

The Data & Analysis team uses data-driven insights to fuel strategic growth for clients. We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we are looking for an outstanding Senior Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on.

Expectations of a Senior Data Analyst

· Data Analysis and Reporting: Working in a variety of paid media, website, and CRM platforms for the creation of campaign performance, recurring reports and dashboards, identifying key insights and trends for optimization.

● Campaign Measurement: Develop and maintain dashboards and metrics to measure the effectiveness of paid media, email, SMS, website personalization, and other CRM efforts.

● Audience Insights: Provide detailed analyses of audience segments, campaign impact, and media targeting; support in developing effective data driven strategies.

● Data Science Support: Assist the data science team in data modeling and audience expansion to support audience growth and engagement.

· Optimization: Collaborate with internal teams to optimize active campaigns in real-time, recommending adjustments based on data-driven insights. Participating in ad hoc requests from stakeholders such as root-cause analysis, dashboard improvements etc.

● Paid Media Integration: Analyze the effectiveness of paid media acquisitions for CRM programs, ensuring proper data flows between media platforms and CRM systems.

● Data Operations: Support data operations, including the integration of 1P data with 2P/3P sources and clean room environments for improved targeting and personalization.

● Test-and-Learn Framework: Develop and manage a test-and-learn framework, including hypothesis formulation and oversight of test measurement to derive actionable insights.

● Stakeholder Collaboration: Collaborate with internal stakeholders, including specialist data teams, technology, and operations, to develop and implement innovative data solutions that support business objectives.

● Measurement Solutions: Advise and support the execution of measurement solutions, like Marketing Mix Modeling (MMM), to provide clients with comprehensive insights into campaign performance and optimization opportunities.

● Client Presentations and Proposals: Support the development of client-facing presentations and proposals; focusing on the business impact of data-driven strategies, ensuring alignment with client objectives and showcasing measurable outcomes.

Responsibilities/ Key Activities:

• Making sure the ingredients used is on-going maintained Halal status by maintaining valid Halal certificates from suppliers.
• Uphold plant Halal practices.
• Conduct periodic Halal Committee meeting.
• Conduct periodic Halal checks at the shopfloor and related facilities.
• Connect with Jabatan Agama Islam for Halal renewal and consultation matters.
• Make timely Halal certificate renewal.
• Maintain and implement HAS Manual requirement for Johor MU.
• Support NPD and substitution ingredients Halal certificate applications
• Support any Halal requirement by customer.
• Involve new product regulatory and existing ingredients, semi FG and FG specification compliance check on periodic basis

About the Role: 

The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction. 

Duties and Responsibilities: 

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,