Total 401 job vacancies in Seksyen 13, Selangor

Scope of Responsibilities

1.  Performs internal auditing work; providing input to development of the Annual Audit Plan. Maintains all organisational and professional ethical standards.
2. Ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating a process approach, risk-based thinking, and implementing improvements to enhance performance.

Key Task

1.   Supervise the compilation of the organisation's key risk areas and provides input to the development of the Annual Audit Plan.
2. Performs audit procedures, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting client processes and procedures.
3. Conducts interviews, reviews documents, composes summary memos, and prepares working papers.
4. Identifies, develops, and documents audit issues and recommendations using independent judgement concerning areas being reviewed.
5. Communicates the results of audit via written reports and oral presentations to management.
6. Develops and maintains productive client and staff relationships through individual contacts and group meetings.
7. Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers.
8. Represents Internal Audit on organisational project teams.
9. Undertake other duties as directed by the Senior Manager - Internal Audit.

Requirements

1.  Qualification: Minimum diploma, or degree, or professional qualification/ certification (e.g. CIA, CMIIA, CA(M), CPA or CISA).
2. Experience: Minimum 5 to 8 years relevant working experience in auditing, accounting, or Operations.
3. Specific skills/ abilities:

• Skills in applying internal auditing principles & practices.
• Skills in collecting & analysing complex data, evaluating information & systems, and drawing logical conclusions.
• Good planning skills, and in maintaining composure under pressure while meeting multiple deadlines.
• Computer literate in preparing working papers and reports.
• Effective verbal and written communication skills.
• Good interpersonal, negotiation and problem-solving skills.    

Personal qualities:

• Ability to work with minimum supervision and result-oriented.
• Open minded with positive work attitude.
• High integrity & discipline, team player, self- motivated and resourceful.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 7am - 4pm, 9am - 6pm, 11 am - 8pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Open to fresh graduates
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast-moving, challenging, and unique business problems.
• Competitive salary.
• Casual work attire

Are you ready to dive into the exciting world of generative AI? Join our innovative team, where we’re crafting tools that make creativity limitless. As a Software Quality Assurance Intern, you’ll be part of a dynamic team ensuring our generative AI tools meet the highest quality standards. If you’re excited to learn, contribute, and grow while exploring the thrilling possibilities of generative AI, we’d love to hear from you!

The Job:

• Collaborating with Software QA & Development Engineers to maintain and enhance test scripts.
• Defining and refining testing practices, tools, and processes to verify exciting new features and prevent pesky regressions.
• Monitoring and ensuring each product update meets its performance goals.
• Reporting issues and risks with clarity, helping the team stay on track.

The Person:

• Currently pursuing a Diploma/Degree in any field related to Information Technology or Software.
• Exhibit strong communication skills.
• Demonstrate the ability to work effectively within a team or independently.
• Willingness to learn about testing methodologies and Agile practices to seamlessly ease into the work environment.
• Familiarity with testing tools and frameworks (e.g., Selenium, Robot Framework, JIRA) is an added advantage.

• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Job Description:

1.Manage and maintain corporate network (development/UAT, and Production) including ISP, Firewall, Switches, Routing, VPN Connection.

• Asset Inventor
• Escort ISP vendor, and client vendor in data centre.
• Configure firewalls: open port, configure routing, NATting.
• Configure switches: configure VLAN, configure LAG, configure ACL.
• Cabling: lay cable, crimp cable, test cable, trace cable.
• Create / Revoke VPN account.
• Configure IPSec VPN, SpeedFusion VPN Tunnel.
• Network troubleshooting: packet loss, connection timeout/refuse, no route to host, etc.
• Network troubleshooting tools: ping, telnet, traceroute, nslookup/dig, tcpdump, wireshark, etc.
• Network monitoring: SNMP, configure network monitoring.
• Network maintenance: upgrade, install and replace; midnight or during working hours.
• Network support: 24H support and rotation.

2.Manage corporate physical security including CCTV, Door Access. 

• Maintain and operate CCTV and Door Access. 
• Generate report and provide evidence. 

3.Responsible in assist BCP and DR activities. 

• Network support on mid-night or weekend. 
• Network troubleshooting. 

4.Responsible in assist deployment or go-live activities. 

• Network support on midnight or weekend. 
• Network troubleshooting. 

5.Responsible in managing SSL certificate. 

• Issuance and renewal. 
• 
  

6.Responsible in managing corporate general IT services. 

• DNS, Reverse Proxy, Anti-DDoS. 
• Email: Support, email delivery issue checking, and identify threats. 

7.Responsible in supporting corporate certification, compliances, audit, and due diligence. 

• PCI-DSS, PCI-3DS, PCI-PIN, ISO/IEC 27001, ISO 9001, SOC-2, BNM RMiT, audit and due diligence. 
• Collect and prepare evidence. 

8.Responsible in coordinate with application team. 

• Network connectivity and network troubleshooting. 

9.Professional Development:

• Engage in self-paced learning through relevant free courses to enhance competencies.
• Pursue industry certifications such as CCNA (exam fees will be covered by company upon successful completion).

Job Requirement:

• Fresh graduate, or less than 2 years' experience in software development, computer networking, or relevant fields.
• Diploma or higher education in Computer Science, Software Development, Software Engineering, Computer Networking.

Job Brief:

Position Overview:

We are seeking a motivated Finance Intern to assist our finance team, specifically in the claims management area. This role is ideal for a student pursuing a degree in finance, accounting, or a related field. The intern will play a key role in supporting the team by analyzing, processing, and reporting on financial claims, ensuring accuracy, and helping improve processes.

Job Responsibilities:

Key Responsibilities:

• Assist in reviewing, verifying, and processing financial claims to ensure accuracy and compliance with company policies.
• Support in the preparation and organization of claims-related documentation.
• Collaborate with the finance team to resolve any discrepancies in claims submissions.
• Help maintain updated records of claims in the system and assist in claims-related data entry and tracking.
• Contribute to claims analysis and reporting, providing insights on trends and improvements.
• Assist with general finance-related tasks and projects as needed.

Qualifications:

• Currently enrolled in a Bachelor’s program in Finance, Accounting, Business Administration, or a related field.
• Strong analytical skills and attention to detail.
• Basic knowledge of financial principles and processes.
• Proficiency in Microsoft Excel and other MS Office tools; familiarity with accounting or financial software is a plus.
• Excellent communication and teamwork skills.
• Ability to handle confidential information with integrity.

Benefits:

• Hands-on experience in a finance department within a professional environment.
• Mentorship from experienced finance professionals.

Job Requirements:

• Candidate must be still in study program for Diploma/Degree or equivalent, in the course of Finance/Accounting/Management/Business or equivalent.

Key Responsibilities:

1. Strategic Planning:

• Develop and implement PR and marketing strategies that align with business goals.
• Manage the department's annual budget and resources with the Group Head of Department.

2. Media Relations:

• Build and maintain relationships with journalists, editors, influencers, and media professionals.
• Coordinate press releases, media pitches, and press kits. 

3) Content Creation:

• Lead the creation of high-quality content for various platforms, ensuring alignment with brand guidelines.

4) Marketing Campaigns:

• Plan and execute integrated marketing campaigns with the marketing team.
• Monitor and analyze campaign performance to maximize ROI.
• Utilize marketing tools to streamline workflows.

5) Crisis Communication:

• Develop and maintain crisis communication plans for timely responses to PR issues.
• Coordinate internal communication during crises and handle user queries and complaints. 

6) Brand Management:

• Ensure consistent brand messaging across all channels.
• Collaborate with the creative team to develop branding materials. 

7) Event Coordination:

• Plan and manage company events and industry participation.
• Represent the company at events and engage with stakeholders.

8) Stakeholder Communication:

• Coordinate with internal teams to ensure cohesive communication.
• Develop internal communication materials, like newsletters and announcements.

9) Analytics and Reporting:

• Track and analyze PR and marketing efforts.
• Prepare regular performance reports for management.

9) Vendor Management:

• Liaise with government agencies, local authorities, media, and other relevant parties.
• Manage relationships with external vendors to ensure quality deliverables.

10) Other Duties:

• To comply with Quality Management, Environmental Management, and Occupational Health & Safety procedures.
• Stay informed about industry trends and best practices.
• Manage social media platforms (FB, IG, Twitter, TikTok) and respond to user complaints.
• Perform additional tasks as directed by the Group Head of Department and Management.

Requirements:

• Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field. Advanced degrees or relevant certifications are a plus.
• A minimum of 5 years of experience in public relations, marketing communications, or a related field.
• Demonstrated success in developing and implementing PR and marketing communication strategies.
• Exceptional written and verbal communication skills, with experience crafting compelling and engaging content.
• Strong project management skills, with the ability to manage multiple tasks, deadlines, and stakeholders.
• Experience in crisis communication and media relations, with a proven ability to navigate challenging situations.
• Proficiency with digital marketing tools, social media platforms, and content management systems.
• Ability to work collaboratively with cross-functional teams and manage external partnerships effectively.
• Experience with event planning, coordination, and execution.
• A strong network of media contacts is desirable.
• Ability to work effectively in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines.
• Experience with analytics tools (e.g., Google Analytics, Facebook Insights) to track and analyze campaign performance.

Additional Requirements: 

• Portfolio showcasing previous creative designs, marketing communication campaigns and writing samples of press releases. 
• Strong organizational and project management skills. 
• Flexible and adaptable with a proactive attitude towards learning and self-development. 
• Ability to work independently as well as collaborate effectively within a team environment.

Job Brief:

Job Responsibilities:

Responsibilities

• Manage both direct and indirect tax compliance matters of LBS Group for both Malaysian and overseas entities ensuring compliance.
• Prepare / review transfer pricing (“TP”) documentation and assist in the implementation of TP requirements on related companies’ transactions.
• Support Accounts team on tax provision calculation.
• Liaise with tax authorities, government agencies, tax consultants and other external parties on all tax matters for the Malaysian and overseas entities within LBS Group.
• Assist business / operating units on the tax implications from new business structure / transactions.
• Handle tax audits and queries from tax administration on as-needed basis.
• Follow up on findings from tax audits and advise required changes for improving tax compliance status

Job Requirements:

Requirements

• Candidate must possess at least a Bachelor’s degree in Accountancy / Commerce Accounting / Finance / Professional Qualifications (ACCA, CTIM, CPA or CIMA) or equivalent from a recognized institution
• Minimum 1 year of relevant experience in a tax / accounting / commercial firm. Experience in property development industry is an added advantage
• Knowledge in IFCA software will be an added advantage
• Excellent command of English, Bahasa Malaysia and Chinese – both verbal & written
• Possess an analytical mind and curious nature, meticulous, committed, and willing to learn.
• Able to build good rapport internally and externally.
• Proficiency in Microsoft Office software and good time management is expected.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma or equivalent in Engineering (Metal Fabrication / Tool & Die / Welding)
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Manufacturing / Production or equivalent.
• Good communication skills in English,Malay,Mandarin language for both spoken and written
• 4 Other positions available

Key Responsibilities:

Component Assembly: Precisely assemble metal parts and semi-finished products following technical drawings, work instructions, and specifications.

Buffing & Finishing: Operate buffing machines and other finishing tools to smooth, polish, and prepare components for final use.

Quality Control: Inspect assembled parts and finished components for defects, alignment, and adherence to quality standards. Perform necessary adjustments as required.

Equipment Operation & Maintenance: Operate, calibrate, and maintain assembly and buffing equipment to ensure optimal performance. Report equipment malfunctions to the maintenance team promptly.

Documentation: Maintain accurate records of production activities, inspections, and material usage.

Process Improvement: Identify areas for process improvements and contribute to increasing efficiency and reducing waste.

Safety & Compliance: Follow all workplace safety guidelines and company policies. Maintain a clean and organized workspace.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

Job description

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are looking for a highly organized and customer-focused Head of Concierge to lead and elevate the service delivery for our most valued customers. This role is key in managing VIP client interactions through our customer service and chat teams, ensuring every engagement reflects the highest standards of care, personalization, and efficiency. You will oversee a dedicated team, design strategies to enhance customer satisfaction, and build lasting relationships with VIP clients.

Key Responsibilities:

• Oversee all VIP customer interactions, ensuring personalized and exceptional service.
• Proactively anticipate client needs and deliver tailored solutions through the chat and support channels.
• Lead, train, and inspire a high-performing concierge team specializing in customer experience.
• Foster a culture of responsiveness, empathy, and commitment to excellence.
• Develop and implement strategies to enhance the VIP customer journey across all touchpoints.
• Collaborate with the Customer Experience team to align concierge services with company objectives.
• Manage daily operations of the concierge and chat teams, ensuring efficiency and timely responses to customer queries.
• Monitor and optimize processes to deliver superior outcomes for VIP customers.
• Build strong relationships with VIP clients, ensuring their loyalty and satisfaction.
• Act on feedback to continually improve service offerings and address any concerns effectively.
• Establish and track key performance indicators (KPIs) for service quality and team efficiency.
• Analyze customer data and trends to identify opportunities for improvement and innovation.

• Proven experience in customer service, customer experience, or similar roles, with a focus on VIP client management.
• At least 6-8 years of experience, with 3+ years in a leadership position managing chat or customer service teams.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations calmly.
• Strong analytical and problem-solving skills.
  

Personal Attributes:

• Customer-focused mindset with a passion for delivering excellence.
• Natural leader with the ability to inspire and motivate a team.
• Solution-oriented, proactive, and able to think on your feet.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 7am - 4pm, 9am - 6pm, 11 am - 8pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Open to fresh graduates
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire

Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in Finance / Accountancy / Banking,Property Development / Real Estate Management,Business Studies / Administration / Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Mandarin language for both spoken and written
• 1 positions available

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are seeking a visionary Head of Customer Experience to lead our efforts in delivering exceptional customer satisfaction and loyalty. This role will drive the customer-centric strategy across the organization, ensuring that every interaction enhances the customer journey and fosters long-term relationships.

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Champion a customer-first culture across the organization.
• Analyze customer journeys to identify pain points and areas for improvement.
• Work cross-functionally to design and implement solutions that enhance the customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction and loyalty.
• Leverage customer feedback and data analytics to inform decision-making and strategy adjustments.
• Build and lead a customer experience team to drive initiatives and ensure consistent service delivery.
• Provide coaching and development opportunities for team members.
• Partner with internal teams (e.g., Sales, Marketing, Product) to align on customer needs and deliver a unified experience.
• Represent the voice of the customer in executive meetings and strategic planning.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer experience or related roles, with 3+ years in a leadership capacity.
• Expertise in journey mapping, customer feedback systems, and CX metrics.
• Strong analytical, problem-solving, and interpersonal skills.
• Proficiency in CRM tools and customer experience platforms.

Personal Attributes:

• Strategic thinker with a customer-focused mindset.
• Passionate about creating meaningful and memorable experiences.
• Skilled in managing change and driving innovation.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

Job Brief:

Performs a variety of clerical tasks and administrative duties such as document processing, record keeping, report compilation, stock inventory and other office support services as directed by Superior.

Job Responsibilities:

• Responsible for administrative procedures associated with recording and collating records for preparation of invoicing, delivery orders and other documents in connection with sales, service and deliveries.
• Maintaining stock/consumables goods control, inventory, stock movement, issues stock and makes requisitions for replacement.
• Handles routine accounting procedures and keeps records of transactions, banking transactions, receipts and statements, Debtors Ageing and collection. Prepares statements and reminder letters.
• Answering and recording daily service complaint calls for further distribution to technical staff.
• Compiles reports for information of management.
• Monitor, prepares Service Agreements and contracts and handles documents processing in relation to meter reading.
• Responsible for updating, keeping records of all documents under the scope of the Company's ISO 9001:2000.
• Deals with telephone enquiries, take messages, receives clients, ascertains their requests and directs them accordingly.
• Handles incoming and outgoing mail, sorting and distribution.
• General administration functions in the areas of daily office operations, stationery supplies etc.
• Perform other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Business Studies / Administration / Management / Finance & Accounting.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Fresh Graduate are Welcome to apply. 

Scope of Responsibilities

1. To ensure the satisfactory operation of all the specialized/TCS equipment and installations at all times.

2. To ensure services delivery are meeting the maintenance standard and requirement such as LLM APST, SIRIM ISO and Internal Audit:

• In-charge of maintenance and improvement works for Toll Collection System
• Timeliness in completing assigned tasks
• To supervise and monitor the Preventive and Corrective Maintenance and Enhancement works carried out by contractors / junior staff

3. To ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating

• a process approach, risk-based thinking, and implementing improvements to enhance performance.

Key Tasks

1.  To carry out Preventive and Corrective maintenance works.
2. To carry out 1st level of maintenance works.
3. To prepare maintenance report on any malfunctions / defects affecting equipment.
4. To repair electronic equipment / machines.
5. To inspect all the specialised / TCS equipment.
6. To be part of the Emergency Response Team and attend to emergency situation when instructed.
7. To monitor and supervise works undertaken by maintenance contractor / junior staff.
8. To monitor and supervise interfacing works undertaken by other party which are related to the system or equipment installed.
9. To provide assistance and technical advice to other team members / maintenance contractor.
10. To perform standby duties and response promptly in the event of any equipment or system failure / malfunction in meeting the Emergency Call Back standard.
11. To attend, rectify and update status of defect or request raised in the e-Work System.
12. To attend, check and update status of the defect raised i.e. NOD / NCR in the Expressway Performance Indicator System (EPI) of LLM.
13. To prepare Requisition Form (RF) in e-PO System in obtaining management approval for the Purchase Order (PO) issuance to maintenance contractors.
14. To assist TCS section for yearly budgeting for maintenance and improvement budget i.e. minor repair, enhancement, consumable and capex.
15. To exercise safety at site for own and ensure safety procedure is implemented by contractor at work as per OSHA requirements.
16. To undertake any job assignment / improvement / planning work related to TCS and meet the needs or requirements of the company business.
17. To undertake other duties as directed by the Head of Group Mechanical, Electrical and Instrumentation.

Job Requirement:

• Diploma or Certificate in Electronic Engineering from Local University / Technical Institution or equivalent.
• Minimum 2 years experience in repair and maintenance of electronic equipment
• Well verse with Toll Collection System maintenance.
• Good communication skills in Malay, English language for both spoken and written
• Ability to work under pressure, independent and possess analytical and logical thinking.

Job Brief :

Effectively assist Assistant Director of Sales & Sales Managers in general administration and executing sales coordination of all enquiries in a most professional and effective manner.

Job Responsibilities:

1. Ensure overall effective office administration, maintain cleanliness at all times, to upkeep the display areas and display items.
2. Ensure all enquiries and correspondences are replied within the stipulated time. Effective follow-ups are to be conducted for such enquiries.
3. Ensure sufficient stock level of stationeries; give away items, collateral and brochures.
4. Ensure all office equipment are in working condition e.g. computers, photocopy machine or printer.
5. To effectively utilize the standard forms and letters to ensure that such forms and letters are presented in a most professional manner.
6. To assist Director of Sales & Marketing and Sales Managers in answering telephone inquiries, preparing contract letters or proposal letters for all market segments and handles general administration.
7. To maintain an effective account and account management through PMS and to be fully competent with operating PMS.
8. To ensure that all client data input in the PMS is accurate and updated. 
9. Prepare corporate rate letters on newly signed up accounts and to update profile into PMS efficiently.
10. To ensure that corporate rate letters, correspondence and other important documentation are prepared in a meticulous detail and presented in the most professional manner.
11. To issue group resume and banquet event order (actual or draft) upon receive confirmation & reconfirmation of events from organiser. 
12. Banquet event order is to issue at the stipulated time and ensure it shall be issuing 3 working days before event date except last minute event shall be issue within the day or less than 24 hours before event date. 
13. To update event list with updated with require details at all time. The data & details on the event list shall be correct at all times and readily to be exact when it is needed. 
14. To ensure that group resume, site inspection, VIP list and other important information are distributed to support department in a timely manner.
15. Ensure proper filing at the end of each day and mailing out letters.
16. Perform any other duties assigned by the Director of Sales & Marketing and Sales Manager from time to time.

Job Requirements:

• Microsoft Office
• Fluent in written and oral English and Bahasa.
• Knowledge of Mandarin or dialect will be an added advantage.
• Self motivated
• Team player
• Result driven, energetic, and focused
• Flexible schedule, integrity and organized

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• You will build long term direct relationship with clients, will work closely with them to uncover new sales opportunities within your assigned client accounts. You are responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

WHO YOU ARE?

• You have 2 - 4 / >5 years’ direct sales experience in the IT industry; experience in Mid-sized to Enterprise level accounts would be an added advantage.
• You have a strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.
• You are passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcome that enhances & improves your client’s business.
• You have a solid understanding on how to effectively position & market IT solutions such as Managed IT Outsourcing & Resource Services, Next Generation Network Security solution, Business Process, Managed Content & Managed Print Services.
• You’re experienced in owning the full sales cycle - prospecting, customer solution presentation, negotiating and closing the sale with a proven track record of execution.
• You possess strong understanding of business & market / vertical trends that will enable you to drive a consultative engagement approach with your clients.
• You’re a strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.
• Sales hunter role
• Essential skills are Prospecting, Lead Generation, Presentation, C-suite engagement, Cold-calling

WHY KONICA MINOLTA ? 

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• We believe in new value creation through constant innovation which is the essence of what drives us to success. We continuously strive to develop new ideas & better ways of delivering value to our clients in the present, future & beyond.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further! 

Job Description:

• Assist in monitoring, analyzing, and securing network systems to identify and mitigate potential threats.
• Collaborate with the IT team to configure and maintain network devices, including routers, switches, and firewalls.
• Support the implementation of security measures, such as intrusion detection systems (IDS) and endpoint protection solutions.
• Participate in vulnerability assessments, security audits, and risk analyses to ensure compliance with organizational policies.
• Assist in the development and maintenance of security documentation, including policies, procedures, and user guides.
• Investigate and respond to security incidents, providing detailed analysis and recommendations for improvement.
• Contribute to the setup and maintenance of virtual private networks (VPNs) and access control mechanisms.
• Research and stay updated on emerging cybersecurity trends, threats, and best practices.
• Provide technical support for network and security-related issues, ensuring prompt resolution.

Job Requirement:

• Currently pursuing a Bachelor’s degree in Network & Computer Engineering, Cybersecurity, Information Technology, or a related field.
• Minimum CGPA of 3.30 or equivalent academic performance.
• Final-year students or those available for a 5-6 month internship program.
• Understanding and practical knowledge of networking systems such as LAN, Wireless, and Firewalls.
• Basic understanding of networking protocols (e.g., TCP/IP, DNS, DHCP) and information security concepts.
• Familiarity with firewall configurations, intrusion detection/prevention systems (IDS/IPS), and VPN technologies is a plus.
• Eagerness to learn and stay updated on the latest trends in network and cybersecurity.

Job Responsibilities:

• Operate and maintain all equipment and do PPM as per monthly schedule.

• All decoration or beautification for any event.

• Rectification and Repair of breakdown of Services and Equipment.

• Upgrade and improve maintenance efficiency and cost effectiveness.

• Assist in the Marketing Events set-up, on-going and dismantling of sound system, lightings etc

• Monitoring and assist the activities of monthly service contractor.

• Liaise with related authorities for any malfunction of equipment with regards to the safety of building occupants.

• Part of the ERT (Emergency Respond Team) committee.

• Preparation and submission of monthly reports.

• Routine maintenance & servicing activities including but not limited to monthly service for Cooling tower, AHU & FCU & Split Unit.

• Any adhoc activities as per request.

Job Requirements:

• Candidate must possess at least 2-3 year(s) of working experience in shopping mall building is required for this position.

• Applicants must be willing to work at M3 Mall, Jalan Madrasah, Taman Melati, Kuala Lumpur.

• Preferably Junior Officer specializing in Building Operations and maintenance and knowledge on Air conditioning system (Chiller, Cooling Tower, AHU, FCU & Split Unit) is an advantage.

• Strong technical knowledge and hands-on to resolve problems.

• Responsible and able to work independently.

• Ability to work in shifts and extended hours.

• Full-Time position(s) available.

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools. 

Job Description: 

• Processing of delivery arrangement upon receiving of delivery note/request from order management in a timely manner. 
• Coordinate with Logistic/3PL team on shipment receiving, deliveries and movement of goods. 
• Ensure complete and accurate billing submission to the finance department for payment purpose. 
• Ensure all inbound & outbound deliveries are updated in system. 
• Continuous monitoring and evaluating service provider’s performance. 
• Monitor warehouse overall performance & barcode scanning system. 
• Processing Sales Return Orders upon receiving the return cargo. 
• Act as System UAT processor. 
• Perform any other related duties as and when directed by your Superior. 

Job Requirement: 

• Candidate should possess a Diploma / Advanced Diploma or equivalent in All Business Field 
• Preferably specializing in Purchasing / Procurement / Inventory or equivalent. 
• Fresh graduates are encouraged to apply 
• Good communication skills in English, Malay language for both spoken and written 
• Software using: SAP SOFTWARE 

Job Description:

• Property Sales: Sell company's residential and commercial properties and achieve sales targets.
• Client Acquisition and Relationship Management: Develop new clients and maintain relationships with existing clients.
• Property Presentation and Consultation: Conduct property viewings, answer client questions, and guide them through the purchasing process.
• Market Research: Stay informed about market trends and competition, identify sales opportunities.
• Contract Handling: Assist clients with signing sales contracts and ensure smooth transactions.
• Sales Reporting: Regularly report sales progress and client feedback to management.
• Customer Service: Provide post-sale support and address client concerns.

Job Requirement:

• Education: SPM, Diploma or higher in Real Estate or related fields preferred.
• Experience: At least 1 year of sales experience, real estate experience is a plus.
• Communication Skills: Good verbal communication skills, able to build relationships with clients. Fluent in Mandarin, Bahasa Malaysia and English.
• Sales Skills: Strong negotiation and closing skills to meet sales targets.
• Market Knowledge: Basic understanding of the real estate market and relevant regulations.
• Customer Service: Focus on customer needs and providing excellent service.
• Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems, Canva and CapCut.
• Self-Motivated: Able to work independently and manage time effectively.
• Team Player: Good team collaboration skills and able to work with other departments.
• Willing to work during weekend and public holidays.
• Based at Batu Pahat, Johor Sales Gallery.
• Required to attend meetings and training sessions at the headquarters.