Total 665 job vacancies in Labuan, Labuan Federal Territory

• 根據人力資源策略和企業目標協助招募服務。與招募經理密切合作。
• 處理員工入職及離職手續，即個人證明文件、公司電子郵件、門禁卡等。
• 協助落實。有效、及時地規劃和管理人力資源事務。這包括組織福利計劃、員工相關記錄休假管理、規則和程序。
• 篩選履歷並進行初步候選人評估。
• 協助進行背景調查和參考調查。
• 透過接聽電話、轉接、電子郵件和分類郵件來管理信件。
• 準備和協助員工索賠。

津貼和福利

• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 開放文化

Job Description 

• Provide day-to-day administrative support to the Manager and other departments as needed. 

• Assist in scheduling meetings, site visits, and coordinating appointments for the project management team.

• Track project timelines and ensure timely submission of required documents and reports. 

• Coordinate with internal teams and subcontractors to facilitate seamless project workflows. 

• Ensure accurate documentation for legal and regulatory compliance, including building permits and

safety regulations. 

• Assist in maintaining compliance with industry regulations, including safety standards, environmental

requirements, and labor laws. 

• Help manage safety documentation, incident reports, and ensure that all employees are up-to-date on required certifications. 

• Ensure proper filing and easy retrieval of important project documentation, both in physical and

electronic formats. 

• Liaise with project managers, engineers, and external vendors to coordinate and compile necessary

documentation for ongoing projects.  

Job Qualifications

• Candidate must possess at least a Diploma/ in Business Studies/Administration/Management, Secretarial or equivalent.
• Minimum with 1 year of relevant working experience at the managerial level preferably in Construction or its related industry.
• Great knowledge of MS Office and MS Excel.
• Good in interpersonal skills, able to communicate and coordinate effectively with the Project Team.
• Good working attitude
• Able to converse in Mandarin and English Language.
• Fresh graduates are welcome to apply.

JOB RESPONSIBILITIES / 职位描述

1. Provide accounting support and assistance to ensure smooth operations.
2. Extract, analyze and tally financial information from operating system.
3. Finalize financial transactions and update general ledgers in accounting software.
4. Prepare invoices, journal voucher, debit note, credit note, bank reconciliation and fixed asset listing.
5. Perform account payable functions - issue cheque and process daily online banking payment.
6. Recording and filling cash transactions.
7. Ensure the completeness of financial statements.
8. Work closely with operation staff for daily operation tasks & Liaise with auditors, tax agents and company secretary on audit, tax and secretarial matters.
9. Accomplish work related activities or tasks assigned by superior as needed.
10. Provide clerical supports to superior
11. Undertake other special assignments as and when required.
12. 5.5 working days.

1. 提供会计支持和协助，确保业务顺利进行。

2. 从操作系统中提取、分析和统计财务信息。

3. 完成财务交易并更新会计软件中的总账。

4. 准备发票、日记账凭证、借项通知单、贷项通知单、银行往来调节表和固定资产清单。

5. 执行应付账款功能 - 签发支票并处理日常网上银行付款。

6. 记录和填写现金交易。

7. 确保财务报表的完整性。

8. 与运营人员密切合作完成日常运营任务，并就审计、税务和秘书事宜与审计师、税务代理人和公司秘书联络。

9. 根据需要完成上级分配的与工作相关的活动或任务。

10. 为上级提供文书支持

11. 根据需要承担其他特殊任务。

12. 5.5个工作日。

JOB REQUIREMENTS / 工作要求

1. Diploma in Accounting.
2. Fresh graduate is encouraged to apply.
3. 1-2 years of working experience in the related field is required for this position
4. Proficient in computer skills, good in Microsoft Office & Account Software SQL
5. Knowledge of basic accounting principles.
6. Able to work independently, minimum supervision, dedicated, results oriented
7. Strong analytical skills with high attention to detail
8. Required language(s): English, Bahasa Malaysia. Mandarin is an advantage 

1. 会计文凭。

2. 鼓励应届毕业生申请。

3. 该职位需要1-2年相关领域的工作经验

4. 精通计算机技能，擅长Microsoft Office及会计软件SQL

5. 了解基本会计原理。

6. 能够独立工作，最少的监督，专注，结果导向

7. 较强的分析能力，高度关注细节

8. 所需语言：英语、马来语。中文是一个优势

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities
• Free shuttle bus to LRT station - Muhibbah

職位描述

• 視需要提供經理和其他部門日常行政支援。

• 協助安排會議、現場考察以及協調專案管理團隊的任命。

• 追蹤專案時間表並確保及時提交所需的文件和報告。

• 與內部團隊和分包商協調，以促進無縫的專案工作流程。

• 確保準確記錄法律和法規合規性，包括建築許可和

安全規定。

• 協助維持對產業法規的遵守，包括安全標準、環境標準

要求和勞動法。

• 協助管理安全文件、事故報告，並確保所有員工均獲得最新的所需認證。

• 確保重要專案文件的正確歸檔和輕鬆檢索，無論是實體文件或

電子格式。

• 與專案經理、工程師和外部供應商聯絡，協調和編譯必要的內容

正在進行的專案的文檔。

任職資格

• 候選人必須至少擁有商業研究/行政/管理、秘書或同等學歷的文憑。
• 至少具有 1 年管理階層的相關工作經驗，最好在建築或其相關行業。
• 精通 MS Office 和 MS Excel。
• 良好的人際溝通能力，能夠與專案團隊進行有效的溝通與協調。
• 良好的工作態度
• 能夠用國語和英語交談。
• 歡迎應屆畢業生申請。

職責：

• 財務分析專案支援部門
• 大型資料集的開發與管理。
• 協助準備預算、預測、三向預測和情境建模
• 提供績效監控和差異分析
• 提供業務報告流程，確保高效率的報告和資訊流。
• 參與業務績效改善項目，包括收入成長和利潤提高計劃。
• 協助部門製作各種財務模型，用於業務估值、風險和敏感度分析。
• 支持識別財務績效的趨勢和見解並提供改進建議，以及參與每月的業務審查。
• 本公司認為必要且合理要求的所有其他任務和項目。

要求：

• 會計/金融/工商管理或任何其他相關領域的學士學位
• 專業資格（CPA/ACCA/ICAEW/等）是一個額外的優勢。
• 在金融、信貸和/或審計環境的任何領域擁有 2-3 年工作經驗。
• 具有很強的英語溝通能力（書面和口語）和影響力。
• 注重細節和分析思維，能夠在多個專案中茁壯成長，並且是一位創新、快速學習者。
• 至少具備基本的 Excel 技能，並願意主動提升 Excel 的熟練程度。
• 有數據分析及業務合作經驗者佳。
• 雷射聚焦和自動啟動器。
• 圍繞所製作的工作品質具有很強的價值。
• 口才好、表達能力強，能與內部、外部各方進行有效的溝通。
• 準確地關注細節。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 個人發展機會

Job Description 

• Provide day-to-day administrative support to the Manager and other departments as needed. 

• Assist in scheduling meetings, site visits, and coordinating appointments for the project management team.

• Track project timelines and ensure timely submission of required documents and reports. 

• Coordinate with internal teams and subcontractors to facilitate seamless project workflows. 

• Ensure accurate documentation for legal and regulatory compliance, including building permits and

safety regulations. 

• Assist in maintaining compliance with industry regulations, including safety standards, environmental

requirements, and labor laws. 

• Help manage safety documentation, incident reports, and ensure that all employees are up-to-date on required certifications. 

• Ensure proper filing and easy retrieval of important project documentation, both in physical and

electronic formats. 

• Liaise with project managers, engineers, and external vendors to coordinate and compile necessary

documentation for ongoing projects.  

Job Qualifications

• Candidate must possess at least a Diploma/ in Business Studies/Administration/Management, Secretarial or equivalent.
• Minimum with 1 year of relevant working experience at the managerial level preferably in Construction or its related industry.
• Great knowledge of MS Office and MS Excel.
• Good in interpersonal skills, able to communicate and coordinate effectively with the Project Team.
• Good working attitude
• Able to converse in Mandarin and English Language.
• Fresh graduates are welcome to apply.

JOB RESPONSIBILITIES / 职位描述

Responsibilities:

• Responsible to promote company brand name and products to existing customers.

• Explore new market, search and source for new customer or new account.

• In charge of developing sales plans and strategies for assigned territories and responsible for achieving the sales target.

• Gain a strong understanding of the company’s product range, plans & directions, to expand business with existing customers and build new customers to capture market share.

• Build market knowledge in terms of product potential, pricing structure, competitor activities and consumption pattern.

• Proactively respond to market demands for the company’s products, identify opportunities for growth and deliver what the market wants.

• Manage and build relationship with customers, enable negotiation with regards to product requirements, pricing, distribution, logistics and promotion mechanism.

• Be responsive to customers’ needs, takes initiative to resolve conflicts and provide effective solutions to customers.

• Ensure timely payment collections from customers.

• Able to work independently with minimal supervision.

• Any other ad-hoc responsibilities as requested by the company’s management.

Requirements:

• At least 2 years of sales working experience. (FMCG is a plus).

• Highly driven, positive attitude and a strong desire to learn.

• Good negotiation skills and able to provide excellent customer experience.

• Good interpersonal skill and effective team player with good communication skill.

• Possess own transport.

• Candidates fluent in Mandarin preferred as the role deals with Mandarin-speaking customers.

• Multiple locations available (Penang / Ipoh / Kuala Lumpur).

职责：

• 负责向现有客户推广公司品牌和产品。

• 探索新市场、搜索和寻找新客户或新帐户。

• 负责制定指定区域的销售计划和策略，并负责实现销售目标。

• 深入了解公司的产品范围、计划和方向，以扩大与现有客户的业务并建立新客户以占领市场份额。

• 建立有关产品潜力、定价结构、竞争对手活动和消费模式的市场知识。

• 积极响应市场对公司产品的需求，发现增长机会并提供市场所需的产品。

• 管理和建立与客户的关系，就产品要求、定价、分销、物流和促销机制进行谈判。

• 响应客户需求，主动解决冲突，为客户提供有效的解决方案。

• 确保及时向客户收取货款。

• 能够在最少的监督下独立工作。

• 公司管理层要求的任何其他临时职责。

要求：

• 至少2年销售工作经验(FMCG)（食品销售领域）。

• 高度的干劲、积极的态度和强烈的学习欲望。

• 良好的谈判技巧，能够提供卓越的客户体验。

• 良好的人际交往能力和高效的团队合作精神以及良好的沟通技巧。

• 拥有自己的交通工具。

• 通晓华语者为佳。

• 工作地点有多项选择（槟城 / 怡保 / 吉隆坡 ）。

Perks & Benefits

• Sales Commision
• Car Allowance
• Phone Allowance

Position Overview

Position Title: Technical Events Officer

Part / Full Time: Full time

Location : BWF Headquarters - Kuala Lumpur, Malaysia

Reports To : Head of Tournament Development

Overall Duties : Reporting to the Head of Tournament Development, the Technical Events

Officer will provide support of the day to day administrative functions of

the Events Department.

The Technical Events Officer responsibilities include:

• World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton.
• Player Management including Prize Money Distribution, Player Transfer/Player Retirement Processes.
• Data collection, analysis and presentation related to World Ranking and other Tournament related Topics.
• Assist with the preparation of information for reporting and presentations.
• Administrative support for Para badminton, including classification.
• Other areas where support may be needed.

Internal Liaison

• Events Director – Technical Operations
• Events Director – Tournament Operations
• Head of Tournament Development
• Other Events Staff
• BWF Staff

External Liaison

• Continental Confederations
• Member Associations
• Technical Officials
• Local Organising Committees (LOCs)

Responsibilities

Under the leadership of the Head of Tournament Development, the Technical Events

Officer is responsible for:

1. Undertaking day-to-day administrative tasks of the Events Department. This includes the following:

• Communicating with Continental Confederations / BWF Members and providing information related to regulations, payments, World Rankings, general Event related enquiries in a customer service type capacity.
• Gathering information/data on Events Projects.
• Preparing reports, presentations and conference papers
• Archiving World Ranking and other Events related documentation
• Using the BWF Extranet to manage day to day tasks

2. The effective implementation and accurate management, either leading the administration, or supporting the team as an accurate back-up for World Ranking, Tournament, and Draw Management systems for badminton, Para badminton, and AirBadminton:

• Para badminton World Rankings, and Paralympic/Para badminton World Championship Qualification Ranking
• Para badminton M&Q Reports, Seeding Reports, Draw
• World Rankings, World Tour Rankings, World Team Rankings, World Junior Rankings, Olympic/World Championship Qualification Rankings, Qualification Rankings
• Badminton M&Q Reports, Seeding Reports, Draws

The Technical Events Officer will support the Head of Tournament Development in the following areas:

3. Player Management including the following:

• Effectively maintain and update the tracking and distribution of tournament prize money for Grade 2 Tournaments
• Effectively administer the Player Transfer Process
• Effectively administer the Player Retirement Process
• Maintain badminton and Para badminton Player IDs

4. Effectively administer the misconduct, penalty and withdrawal penalty processes for all Grade 1, 2, and 3, and Para Badminton Tournaments, including the following:

• Receipt and tracking of misconduct and withdrawal reports and related penalties
• Working with the Finance Department on the invoicing of financial penalties and fees
• Tracking the outstanding invoices and accounting for any overdue payments
• Maintaining, updating, publishing, and distributing the barred player list

5. Contribute towards accurate and timely administration of qualification processes and other required support for the BWF Major Championships, such as the Thomas & Uber Cup Finals, BWF World Championships, BWF World Senior Championships, BWF World Junior Championships and HSBC BWF World Tour Finals.

6. Other areas of support (as needed):

• Analysis Projects, including World Ranking, and other Tournament Statistics
• Support with Major Events Projects, as required.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Manager responsible for online sanctioning, including badminton and Para badminton tournaments.
• Provide full, effective, independent, and accurate back-up support to the Assistant Events Officer responsible for the Equipment Approval Scheme.
• Contribute to the development and delivery of workshops to Continental Confederations and Members, as necessary.

7. Other projects as assigned.

Qualities / Attributes / Experience

• The successful candidate will have the following skills and attributes:
• Have excellent written and spoken English language skills.
• Have a strong understanding of IT – ability to use Microsoft products to a high level)
• Have excellent organisational skills.
• Be able to proactively solve problems
• Be an effective communicator with good interpersonal skills.
• An ability to work independently with minimal supervision.
• An ability to work in a team environment.

The following are desirable attributes but not essential:

• Badminton technical experience
• Athlete experience would be an advantage.

Selection Criteria

Candidates for the position will require a range of personal and professional skills to be considered for the role. The key criteria below will be used as a basis for short listing candidates for the interview phase. Applications for the position must address each criterion, providing examples from their experience / employment background.

a) Qualifications and Experience

1. Relevant formal qualifications – a degree in events/business/marketing/ communication management or general sports administration;

2. Relevant experience in events management (preferably badminton)

3. Experience in working in multi-cultural work environments;

b) Knowledge and Skills

1. An understanding of technical and event delivery areas of badminton.

2. Excellent interpersonal skills and proven capacity to support the work of others.

3. Strong planning and organisational skills.

4. Demonstrated ability to problem-solve.

5. Ability to prioritize large volumes of work and manage priorities.

6. Excellent English written and spoken language skills and presentation skills.

7. Ability to use Microsoft Excel to a good level.

c) Personal Attributes

1. A positive outlook to employment and a person that takes pride in the quality of work.

2. Ability to work in a team environment.

3. Capacity to work independently, with minimal supervision, and have a strong work

ethic.

Remuneration

Negotiated with the successful candidate depending on qualifications and experience.

Contract

A contract period will be offered to the successful candidate. Length of the contract to be discussed. Performance appraisals, against mutually agreed performance objectives will be a regular part of employment.

Hours of Work

The position is contracted and full time. The nature of the work requires flexibility during busy

periods and will involve work on weekends and at times during holidays. The position will not require significant travel overseas. If occasional travel overseas is required, no time in lieu arrangements exist for additional hours worked. The remuneration package will reflect experience, the extent of the role, level of responsibilities, and the work requirements needed.

Required Format for Applications

1. An email application or letter applying for the position and addressing each Selection Criteria (a, b and c above) giving examples from your employment background and life experiences; and
2. A brief CV / resume of no more than two pages with the current employment / most recent employment experience listed first. At the time of application, you are required to indicate your current remuneration level and your expectations in terms salary.

Time Frames

• Applications close 31st December 2024.

Contact

• Fern Gilders, Head of Tournament Development: f.gilders@bwf.sport

職位概況

職位名稱：技術活動官員

兼職/全職: 全職

地點：世界羽聯總部 - 馬來西亞吉隆坡

報告對象：賽事發展主管

整體職責：向賽事發展、技術賽事主管報告

官員將為日常行政職能提供支持

活動部。

技術活動官員的職責包括：

• 羽球世界排名、錦標賽和抽籤管理系統，

殘障羽毛球和空氣羽毛球。

• 球員管理，包括獎金分配、球員轉會/球員

退休流程。

• 與世界排名及其他相關的資料收集、分析與呈現

錦標賽相關主題。

• 協助準備報告和簡報的資訊。

• 對殘障羽毛球運動的行政支持，包括分級。

• 可能需要支援的其他領域。

內部聯絡

o 活動總監 – 技術

營運

o 賽事總監 – 錦標賽

營運

o 賽事發展主管

o 其他活動人員

o 世界羽球聯盟工作人員

對外聯絡

o 大陸聯盟

o 會員協會

o 技術官員

o 當地組委會 (LOC)

職責

在賽事發展主管的領導下，技術賽事

官員負責：

1、承擔活動部的日常行政管理工作。這包括

下列的：

• 與洲際聯合會/世界羽聯會員溝通並提供

與法規、付款、世界排名、一般賽事相關的信息

以客戶服務類型的能力進行查詢。

• 收集有關活動項目的資訊/數據。

• 準備報告、簡報和會議論文

• 歸檔世界排名及其他賽事相關文檔

• 使用 BWF Extranet 管理日常任務

2、有效執行，精準管理，要麼領導行政，要麼

或支援隊伍作為世界排名、錦標賽、抽籤的精準後盾

羽毛球、殘障羽毛球和空氣羽毛球管理系統：

• 殘障羽毛球世界排名和殘奧會/殘障羽毛球世界排名

冠軍資格排名

• 殘障羽毛球 M&Q 報告、種子報告、抽籤

• 世界排名、世界巡迴賽排名、世界隊排名、世界青少年排名

排名、奧運/世錦賽資格排名、資格

排行榜

• 羽球 M&Q 報告、種子報告、抽籤

技術賽事官員將在以下方面為賽事發展主管提供支持

領域：

3. 玩家管理包含以下內容：

• 有效維護和更新追蹤和分發

二級錦標賽的錦標賽獎金

• 有效管理球員轉會流程

• 有效管理球員退休流程

• 維護羽毛球和殘障羽毛球運動員 ID

4. 有效管理不當行為、懲罰和退出處罰流程

適用於所有 1、2、3 級和殘疾人羽毛球錦標賽，包括

下列的：

• 接收及追蹤不當行為及撤回報告及相關報告

處罰

• 與財務部合作處理財務發票事宜

罰款和費用

• 追蹤未清發票並對任何逾期發票進行核算

付款

• 維護、更新、發布和分發禁止玩家名單

5. 有助於準確、及時地管理資格流程

以及世界羽聯大滿貫賽所需的其他支持，例如

湯姆斯盃和尤伯盃決賽、世界羽聯世界錦標賽、世界羽聯世界成年賽

錦標賽、世界羽聯世界青少年錦標賽和匯豐世界羽聯世界巡迴賽

決賽。

6. 其他支援領域（根據需要）：

• 分析項目，包括世界排名和其他錦標賽

統計數據

• 視需要支援重大活動項目。

• 為客戶提供充分、有效、獨立、準確的後備支持

助理活動經理負責線上製裁，包括

羽毛球和殘疾人羽毛球錦標賽。

• 為客戶提供充分、有效、獨立、準確的後備支持

助理活動官員，負責設備審批計畫。

• 為大陸集團舉辦研討會做出貢獻

必要時，聯合會和會員。

7、交辦的其他項目。

品質/屬性/經驗

成功的候選人將具備以下技能和特質：

• 具備優秀的英語書面和口語能力。

• 對 IT 有深入的了解 – 能夠高水準地使用 Microsoft 產品）

• 具備優秀的組織能力。

• 能夠主動解決問題

• 成為一位具有良好人際溝通能力的有效溝通者。

• 能夠在最少的監督下獨立工作。

• 在團隊環境中工作的能力。

以下是理想的屬性，但不是必要的：

• 羽球技術經驗

• 運動員經驗將是優勢。

選擇標準

該職位的候選人需要考慮一系列的個人和專業技能

對於這個角色。以下關鍵標準將作為篩選候選者的基礎

面試階段。

該職位的申請必須滿足每一個標準，並提供來自他們的例子

經驗/就業背景。

a) 資格和經驗

1. 相關正式資格－活動/商業/行銷/傳播學位

管理或一般運動管理；

2、有相關賽事管理經驗（羽球優先）

3、具有多元文化工作環境的工作經驗；

b) 知識和技能

1. 了解羽球技術和賽事交付領域。

2. 優秀的人際溝通能力和支持他人工作的能力。

3、較強的計畫和組織能力。

4. 表現出解決問題的能力。

5. 能夠確定大量工作的優先順序並管理優先事項。

6. 優秀的英語書面和口語能力以及表達能力。

7. 能熟練使用Microsoft Excel。

c) 個人特質

1. 積極的就業觀和對工作品質感到自豪的人。

2. 能夠在團隊環境中工作。

3. 獨立工作的能力，在很少的監督下，有較強的工作能力

道德。

報酬

根據資格和經驗與成功的候選人進行談判。

合約

將向成功的候選人提供合約期。合約期限為

討論過。

根據共同商定的績效目標進行的績效評估將成為

就業。

工作時間

該職位是合約制的全職職位。工作性質要求在繁忙期間保持靈活性

期間，並且會涉及週末和假日期間的工作。

該職位不需要大量海外出差。如果偶爾需要出國旅行，

沒有加班時間的替代安排。

薪酬方案將反映經驗、角色範圍、職責水準、

以及所需的工作要求。

申請所需格式

1. 申請該職位並針對每個選擇的電子郵件申請或信件

標準（上述 a、b 和 c）舉例說明您的就業背景和生活

經驗；和

2. 不超過兩頁的簡短簡歷/簡歷，包含當前/最近的工作經歷

就業經驗列在第一位。

申請時，您需要說明您目前的薪資水平以及您的收入

對薪資的期望。

時間範圍

o 申請截止日期為 2024 年 12 月 31 日。

接觸

o Fern Gilders，賽事開發主管：f.gilders@bwf.sport

JOB RESPONSIBILITIES / 职位描述

1. Provide accounting support and assistance to ensure smooth operations.
2. Extract, analyze and tally financial information from operating system.
3. Finalize financial transactions and update general ledgers in accounting software.
4. Prepare invoices, journal voucher, debit note, credit note, bank reconciliation and fixed asset listing.
5. Perform account payable functions - issue cheque and process daily online banking payment.
6. Recording and filling cash transactions.
7. Ensure the completeness of financial statements.
8. Work closely with operation staff for daily operation tasks & Liaise with auditors, tax agents and company secretary on audit, tax and secretarial matters.
9. Accomplish work related activities or tasks assigned by superior as needed.
10. Provide clerical supports to superior
11. Undertake other special assignments as and when required.
12. 5.5 working days.

1. 提供会计支持和协助，确保业务顺利进行。

2. 从操作系统中提取、分析和统计财务信息。

3. 完成财务交易并更新会计软件中的总账。

4. 准备发票、日记账凭证、借项通知单、贷项通知单、银行往来调节表和固定资产清单。

5. 执行应付账款功能 - 签发支票并处理日常网上银行付款。

6. 记录和填写现金交易。

7. 确保财务报表的完整性。

8. 与运营人员密切合作完成日常运营任务，并就审计、税务和秘书事宜与审计师、税务代理人和公司秘书联络。

9. 根据需要完成上级分配的与工作相关的活动或任务。

10. 为上级提供文书支持

11. 根据需要承担其他特殊任务。

12. 5.5个工作日。

JOB REQUIREMENTS / 工作要求

1. Diploma in Accounting.
2. Fresh graduate is encouraged to apply.
3. 1-2 years of working experience in the related field is required for this position
4. Proficient in computer skills, good in Microsoft Office & Account Software SQL
5. Knowledge of basic accounting principles.
6. Able to work independently, minimum supervision, dedicated, results oriented
7. Strong analytical skills with high attention to detail
8. Required language(s): English, Bahasa Malaysia. Mandarin is an advantage 

1. 会计文凭。

2. 鼓励应届毕业生申请。

3. 该职位需要1-2年相关领域的工作经验

4. 精通计算机技能，擅长Microsoft Office及会计软件SQL

5. 了解基本会计原理。

6. 能够独立工作，最少的监督，专注，结果导向

7. 较强的分析能力，高度关注细节

8. 所需语言：英语、马来语。中文是一个优势

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities
• Free shuttle bus to LRT station - Muhibbah

JOB RESPONSIBILITIES / 职位描述

Responsibilities:

• Responsible to promote company brand name and products to existing customers.

• Explore new market, search and source for new customer or new account.

• In charge of developing sales plans and strategies for assigned territories and responsible for achieving the sales target.

• Gain a strong understanding of the company’s product range, plans & directions, to expand business with existing customers and build new customers to capture market share.

• Build market knowledge in terms of product potential, pricing structure, competitor activities and consumption pattern.

• Proactively respond to market demands for the company’s products, identify opportunities for growth and deliver what the market wants.

• Manage and build relationship with customers, enable negotiation with regards to product requirements, pricing, distribution, logistics and promotion mechanism.

• Be responsive to customers’ needs, takes initiative to resolve conflicts and provide effective solutions to customers.

• Ensure timely payment collections from customers.

• Able to work independently with minimal supervision.

• Any other ad-hoc responsibilities as requested by the company’s management.

Requirements:

• At least 2 years of sales working experience. (FMCG is a plus).

• Highly driven, positive attitude and a strong desire to learn.

• Good negotiation skills and able to provide excellent customer experience.

• Good interpersonal skill and effective team player with good communication skill.

• Possess own transport.

• Candidates fluent in Mandarin preferred as the role deals with Mandarin-speaking customers.

• Multiple locations available (Penang / Ipoh / Kuala Lumpur).

职责：

• 负责向现有客户推广公司品牌和产品。

• 探索新市场、搜索和寻找新客户或新帐户。

• 负责制定指定区域的销售计划和策略，并负责实现销售目标。

• 深入了解公司的产品范围、计划和方向，以扩大与现有客户的业务并建立新客户以占领市场份额。

• 建立有关产品潜力、定价结构、竞争对手活动和消费模式的市场知识。

• 积极响应市场对公司产品的需求，发现增长机会并提供市场所需的产品。

• 管理和建立与客户的关系，就产品要求、定价、分销、物流和促销机制进行谈判。

• 响应客户需求，主动解决冲突，为客户提供有效的解决方案。

• 确保及时向客户收取货款。

• 能够在最少的监督下独立工作。

• 公司管理层要求的任何其他临时职责。

要求：

• 至少2年销售工作经验(FMCG)（食品销售领域）。

• 高度的干劲、积极的态度和强烈的学习欲望。

• 良好的谈判技巧，能够提供卓越的客户体验。

• 良好的人际交往能力和高效的团队合作精神以及良好的沟通技巧。

• 拥有自己的交通工具。

• 通晓华语者为佳。

• 工作地点有多项选择（槟城 / 怡保 / 吉隆坡 ）。

Perks & Benefits

• Sales Commision
• Car Allowance
• Phone Allowance

主要職責：

• 協助監控現場日常運營，確保符合專案規格。

• 支援現場主管協調承包商、工人和供應商之間的活動。

• 協助維護安全標準並確保所有團隊成員遵守安全協議。

• 參加現場會議並做筆記以追蹤進度和問題。

• 協助記錄日常現場活動，包括工時、使用的材料和進度報告。

• 幫助組織站點資源和材料。

• 學習閱讀和解釋藍圖和專案計畫。

• 協助完成與專案管理相關的行政任務。

津貼和福利

• 中心位置
• 定期團隊活動
• 開放文化

KEY RESPONSIBILITIES :

• Assist in monitoring daily operations on-site to ensure compliance with project specifications.

• Support the Site Supervisor in coordinating activities between contractors, workers, and suppliers.

• Help maintain safety standards and ensure that all team members follow safety protocols.

• Participate in site meetings and take notes to track progress and issues.

• Assist in documenting daily site activities, including labor hours, materials used, and progress reports.

• Contribute to the organization of site resources and materials.

• Learn to read and interpret blueprints and project plans.

• Help with administrative tasks related to project management.

Perks & Benefits

• Central location
• Regular team activities
• Open culture

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma,
• Advanced/ Higher/ Graduate Diploma, Engineering/ Business Studies/ Administration/ Management, Secretarial, Finance/ Accountancy/ Banking/ Project Human Resource Management or equivalent.
• Required skill(s): able to communicate with all level of people, proficient in both written & spoken in english, Prompt with experience in interior fit out with of related field, MS Office.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Secretarial/Executive, Enginering background or equivalent.
• 1 Full-Time position(s) available.

General Scope:

The Project Secretary plays a pivotal role in overseeing and coordinating the administrative and documentation aspects of construction and consultancy projects. This position demands exceptional organizational skills, meticulous attention to detail, effective communication, and a fundamental understanding of contract law.

Qualifications and Skills:

Proven experience in project management and administration, with a fundamental understanding of contract law.

Strong organizational and communication skills.

Exceptional attention to detail and the ability to manage complex documentation.

Proficiency in project management software and Microsoft Office applications.

Knowledge of industry standards and processes in construction and consultancy.

Professional qualifications in mechanical engineering are preferred.

Previous experience in ISO auditing is a plus.

This job description outlines the critical responsibilities of the Project Secretary role for construction and consultancy projects. It underscores the importance of meticulous planning, adherence to contractual obligations, and effective communication, with a special focus on the essential skill of understanding contract law to ensure project success and compliance.

Perks & Benefits

• Personal leave
• Personal development opportunities

職位要求：

• 根據排班表協助，24小時待命，在商定的時間內處理相關區域內的故障。
• 進行現場幹預，恢復和糾正故障設備，使設備功能恢復到規定的商定指標內。
• 在參與網路故障、預防性維護和其他活動期間，按照要求執行組裝工活動，包括按照商定的品質和時間表進行服務交付活動。
• 管理所有發出的工作單，並在允許的時間內有效管理其開啟和關閉。
• 執行了所需的例行預防性維護、CA、RF、WO、MR 更新以及網路元素的所有相關工作均在商定的時間表內。
• 在商定的時間內，在上級指定和指示的職責範圍內處理客戶投訴。
• 在相關日誌和系統中記錄所有 TT 日誌要求、時間表和所有報告，並確保所有資料始終準確更新。
• 執行所有商定的改進措施以提高團隊績效。
• 在每次工作完成之前、期間和之後，按照所需的指南和要求（包括現場訪問和監督），在維護良好且安全的工作場所以安全的方式執行工作活動。
• 透過根據專案要求執行所需的商定活動，支援根據商定的工作範圍和所需的時間表執行和實施專案。
• 透過識別潛在危險並提出糾正措施以減輕危險，確保所有場所處於良好和安全的工作環境。
• 確保所有站點都得到適當保護，並透過確保只有授權人員才能透過規定流程進入站點場所來控制對站點的存取。
• 根據專案要求，支援現場存取和金鑰管理，並在必要時陪同第三方現場活動。
• 遵守並實施公司的 EHS 政策，包括：
• 了解公司的 OSHE 以及其工作區域中的危險/方面及其風險/影響。
• 對自己以及可能因工作中的行為或疏忽而受到影響的其他人的安全和健康採取合理的照顧。
• 配合雇主或任何其他人履行 OSHA 1994 或據此制定的任何法規對雇主或其他人施加的任何職責或要求。
• 始終穿戴或使用雇主提供的任何防護設備或服裝，以防止其安全和健康面臨風險。
• 遵守其雇主或任何其他人根據 OSHA 1994 或任何其他規定制定的任何關於 OSHE 的指示或措施

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 年假
• 病假

Profit Management

• Managing the day to day commercial retail operations and achieving sales target.
• Compile and analyse sales results, retail KPIs and identify opportunities and performance gap to improve sales and service.
• Responsible for overseeing the operations of retail outlets, achieving sales targets and profitability, minimizing operating expenses, and implementing sales strategies.
• Planning for Annual Budgets.

Operation Management

• Monitor and ensure compliance to all retail standards and regulatory requirements by trade authorities, complex landlords and department stores.
• Design and implement effective Standard Operating Procedures (SOPs).
• Implement controls in cash collection, stock count schedules, stock control and inventory integrity.
• Ensure security of staff and business areas are in place and theft/pilferage preventive controls, surveillance cameras functioning and monitoring,
• Ensure effective manpower coverage for all stores and submission of staff OT hours.
• Recruit, train, develop, plan, organize the team from time to time
• Ensure housekeeping of all business areas are executed and maintained to the highest level of standards
• Take charge/participate in roadshow and other marketing activities to promote brand
• Drive business expansion by identifying new outlet and store opening opportunities.

Leadership

• Support stores to maintain productivity and retail operations standards, discipline, training and development.
• Cultivate effective communication to build/improve staff motivation and morale leading to a positive working attitude and environment.
• Conduct staff appraisal and performance reviews.
• Lead and coach staff towards achieving the sales goals and service standards and through trainings where required
• To tactically strategize and drive the outlets to achieve sales and services targets.
• To develop, motivate and inspire outlet staff towards maximum performance in surpassing targets via performance driven initiatives and rewards. Analyse outlet staffs Competency Gap and plan their training and development to meet acceptable standards, efficiency and productivity levels.
• To direct the outlet team in ensuring compliance to all policies and procedures. Review the guidelines and provide recommendations to the Management when necessary.
• To resolve escalated key customers’ problems/complaints and provide guidance to the team to ensure fast resolutions to meet the customers’ expectations and satisfaction.
• To effectively drive the outlet based on the Company’s objectives and performance initiatives and its effectiveness to the Management.
• To conduct periodic visits to outlets to ensure the set standards are achieved as well as continuously keep abreast to industry best practices. Ensure efficient and effective management as well as high performance sales.
• To build, enhance and maintain effective relationships with internal and external parties (i.e. local authorities, government bodies, the malls’ management) in order to ensure good support or approval to execute all related operational matters.
• To continuously review, feedback and propose enhancement to internal policies, systems, processes and procedures, and relevant marketing initiatives to ensure it enhance the operational efficiency and effectiveness of outlets.
• To manage, check and enforce all promotional programs, displays and key activities are delivered with the set standards.
• To provide coaching and guidance to outlet staff in meeting acceptable operation standards to achieve Customer Service & Experience objectives.
• To monitor and control the cost structures including manpower cost in achieving profitable, effective and efficient operations at outlets.
• To contact store managers and other outlet staffs to communicate relevant information.
• To mentor and motivate sales staff to put in their best in order to achieve financial goals.
• To develop and implement budget and plans for retail operations.
• To possess knowledge of visual presentation techniques, ability to interpret and achieve visual objectives.
• To work closely with Visual Merchandiser to utilise the space available and merchandises to ultimate profitability.
• To monitor inventory levels to determine the need for stock supply at each retail outlet.
• To set and regulate product pricing using results of market and demand analysis.
• To create customers’ awareness on of the outlets’ products and services.
• To effectively handle additional responsibilities as assigned by the Company on an as-needed basis from time to time

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Medical insurance

Company Overview: Founded in London in 2013, British Publishing House now operates 7 branches across Europe and has expanded into Asia with operations in Malaysia and Singapore.

Position Overview: Join our team as a Telemarketer and embark on an exciting journey connecting with influential personalities. In this role, you will research successful individuals in Malaysia and Singapore and invite them to interview sessions with our dedicated editors to share their inspiring life stories. Your main responsibilities include researching personalities and extending interview invitations.

Key Responsibilities:

- Conduct research to find prospective personality candidates based on the criteria and requirements set by British Publishing House.

- Approach prospective personalities through multi-channel communication platforms (via outbound calls, emails, chat, and social media).

- Schedule interview appointments (in-person or via video call) with personalities for our dedicated editors in the the CRM system.

- Utilize CRM software to update personality’s contact details and maintain interaction records between personalities, telemarketing, and editors in the system.

- Actively seek new opportunities for interview invitations through networking and social media.

- Collaborate closely with editors to achieve monthly sales and appointment targets.

Qualifications:

- SPM/O-Level, Diploma, or Degree in any field.

- Minimum 1 year of experience in telesales, marketing, or sales support.

- Proficiency in English, both written and spoken.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust - with clients.

- Self-motivated and goal-oriented, with a proactive approach to sales.

- Ability to work independently and as part of a team with a positive attitude and sunny disposition.

- Experience working towards time-based targets.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• High monthly earnings up to RM10,000 (including commission)
• Career advancement opportunities
• Positive work environment
• Proper guidance and training provided

• 所需 OSHA 認證候選人
• 監控和評估現場安全問題
• 處理與安全相關的權威事務
• 向現場工作人員提供安全指導

津貼和福利

• 佣金和獎金
• 公司旅行
• 事假

Company Overview: Founded in London in 2013, British Publishing House now operates 7 branches across Europe and has expanded into Asia with operations in Malaysia and Singapore.

Position Overview: Join our team as a Telemarketer and embark on an exciting journey connecting with influential personalities. In this role, you will research successful individuals in Malaysia and Singapore and invite them to interview sessions with our dedicated editors to share their inspiring life stories. Your main responsibilities include researching personalities and extending interview invitations.

Key Responsibilities:

- Conduct research to find prospective personality candidates based on the criteria and requirements set by British Publishing House.

- Approach prospective personalities through multi-channel communication platforms (via outbound calls, emails, chat, and social media).

- Schedule interview appointments (in-person or via video call) with personalities for our dedicated editors in the the CRM system.

- Utilize CRM software to update personality’s contact details and maintain interaction records between personalities, telemarketing, and editors in the system.

- Actively seek new opportunities for interview invitations through networking and social media.

- Collaborate closely with editors to achieve monthly sales and appointment targets.

Qualifications:

- SPM/O-Level, Diploma, or Degree in any field.

- Minimum 1 year of experience in telesales, marketing, or sales support.

- Proficiency in English, both written and spoken.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust - with clients.

- Self-motivated and goal-oriented, with a proactive approach to sales.

- Ability to work independently and as part of a team with a positive attitude and sunny disposition.

- Experience working towards time-based targets.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• High monthly earnings up to RM10,000 (including commission)
• Career advancement opportunities
• Positive work environment
• Proper guidance and training provided

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Vendor Management Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Responsible to oversee and manage relationships with technology vendors and ensure their effective contribution to the bank’s digital and technology operations and strategic objectives.
• The role includes monitoring vendor performance, tracking service levels, and resolving issues or conflicts that may arise.
• There are also needs to collaborate with internal teams to conduct vendor assessments, evaluate risks, and implement strategies for vendor optimization and cost reduction.

What You'll Do:

• Assess and manage vendor-related risks, including vendor performance risks, contractual risks, cybersecurity risks, and regulatory compliance risks. Establish risk management processes and mitigation strategies. Monitor vendor compliance with relevant regulations, data privacy, and security standards. Conduct vendor audits and assessments as needed.
• Develop and maintain positive and collaborative relationships with technology vendors. Serve as the primary point of contact for vendor-related inquiries, escalations, and issue resolution. Foster strong vendor partnerships based on open communication, mutual trust, and alignment of objectives.
• Identify opportunities for collaboration and innovation with technology vendors. Encourage continuous improvement and value-add initiatives from vendors. Work closely with vendors to explore emerging technologies, market trends, and best practices. Facilitate vendor presentations, demonstrations, and knowledge sharing sessions.
• Track and manage technology vendor-related budgets, expenses, and invoices. Review and approve vendor invoices for accuracy and compliance. Conduct cost optimization analyses and negotiate pricing with vendors to achieve cost savings and efficiencies.
• Maintain inventory of technology vendors, contracts, and key vendor-related information. Regularly assess the vendor portfolio and vendor consolidation opportunities. Identify opportunities for strategic vendor partnerships, vendor rationalization, and vendor performance enhancement.
• Identify areas for process improvement within the vendor management function. Develop and implement standardized vendor management processes, templates, and tools. Drive initiatives to streamline vendor onboarding, vendor performance tracking, and vendor relationship management.

What We're Seeking:

• Experience in negotiating and managing contracts with technology vendors is highly desirable.
• In-depth knowledge and understanding of procurement processes, vendor selection, and negotiation strategies is necessary. Familiar with sourcing strategies, request for proposals (RFP) processes, supplier evaluation, and performance monitoring.
• Experience in managing vendor relationships and ensuring compliance with contractual obligations.
• In-depth knowledge and understanding of vendor management principles, best practices, and methodologies is necessary. Familiar with vendor selection processes, contract negotiations, performance monitoring, and relationship management. Significant experience in conducting vendor assessments, evaluating vendor capabilities, and assessing vendor risks
• Solid understanding of technology products, services, and industry trends. Familiar with a wide range of technology solutions, such as software licenses, hardware procurement, cloud services, and professional services engagements. Stay updated with emerging technologies and their potential impact on procurement strategies.
• Proficiency in conducting supplier evaluations, analyzing supplier capabilities, and assessing supplier risks is important. IT Vendor Management Leads should have experience in evaluating proposals, conducting due diligence, and selecting vendors that align with the organization's needs and strategic objectives. They should possess strong negotiation skills to secure favorable contract terms and pricing.
• Excellent relationship management and communication skills are vital for this role. Able to build and maintain positive relationships with technology vendors, establish effective communication channels, and resolve issues or conflicts in a collaborative manner. Competent in managing stakeholder expectations and influencing decision-making related to vendor management.
• Proficiency in data analysis, financial analysis, and cost management is necessary. Able to analyze vendor performance metrics, evaluate total cost of ownership, and identify opportunities for cost optimization and value generation.
• Possess strong financial acumen to manage vendor contracts within budgetary constraints.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Risk and Compliance Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Our first line technology compliance team and responsible for the effectiveness of controls based regulatory requirements, policies, standards and processes from a technology standpoint for our digital bank.

What You'll Do:

• Implement Key Risk and Control Indicators (KRIs/KCIs) to actively monitor and track non-compliance. Escalate and track to closure identified non-compliances.
• Develop and maintain relevant technology policies, standards and procedures to meet regulatory and corporate compliance requirements.
• Continuously monitor, track and ensure closure of technology and cyber security events, requests and submissions from generated tools, systems and users. Conduct regular effectiveness testing of technology controls.
• Track identified gaps and ensure that remediation meet internal compliance requirements or industry best practices.
• Communicate regularly with business users and other lines of defense (within the enterprise risk framework) to better understand latest technology compliance requirements
• Collaborate to manage internal risk acceptances raised and corrective risk remediation plan
• Support internal and external technology audits, and ensure timely audit and compliance reporting.

What We're Seeking:

• Familiar the latest Information Security principles, techniques, protocols and other industry IT governance standard best practices (e.g. ISO27001, NIST, ITIL, PCI-DSS).
• Preferably with one or more related certification in the areas of Technology Risk / Information Security – CRISC, CISM, CISA, CGEIT or equivalent.
• Knowledge of banking products and services and their supporting technology systems/platforms, with familiarity of front to back-office processes desired.
• Well-versed and solid have work experience related to BNM regulatory frameworks including policy documents on Risk Management in Technology, Outsourcing, Business Continuity Management, Management of Customer Information and Permitted Disclosures amongst others.
• Individual contributor who is delivery focused and possesses interpersonal skills, team player, have strategic thinking and encompassing the ability to build strategic collaborations.
• Excellent oral and written communication skills.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

Job Responsibilities 

• Establish and maintain General Ledger accounts within the core banking system and others operations system 
• Posting Financial Transactions to the General Ledger 
• Develop and implement financial and operating procedures to enhance the operational efficiency of business unit 
• Prepare and updated related reports as needed 
• Work closely with the Payment Operation team and Treasury Operations Team on ensuring accurate processing of settlement and refund related matters 
• Perform any other assignments given by the immediate superior 

Requirements 

• Proven experience working in finance operations or a similar role within the banking or financial services industry. 
• Excellent analytical and problem-solving skills with a keen attention to detail. 
• High proficiency in Microsoft Office applications 
• Ability to thrive in a fast-paced and dynamic environment. 
• Outstanding communication and interpersonal skills to effectively interact with internal team member. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture
• Personal development opportunities

Overview:

2 positions available:

• The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system.
• This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer.

Key Responsibilities:

A) Fraud Specialist (Agent) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Analyst_JR00000155

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.)
• To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system.
• Raise SAR to Compliance when needed (identification of mule account)
• Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss)
• Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts
• Any other tasks assign by Team Lead / Fraud M&D Lead

B) Senior Fraud Specialist (Team Lead) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Specialist--Team-Lead-_JR00000165

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Responsible for management, facilitating workflow and capacity management at team-level.
• Provide coaching support to team members to improve on performance.
• Supports escalation of issues raised by team members to senior management.
• Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank.
• Provide advisory regarding product specific issues that may arise.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., finance, business, criminal justice).
• Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi.
• Ability to work 24/7 shifts, including weekends and public holidays.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in English (written and spoken) and Microsoft Office applications.
• Good interpersonal, communication and organisational skills and is an effective team player.

Perks & Benefits

• Allowance (parking, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Free snacks
• Medical insurance
• Annual leave, Sick Leave, Childcare Leave, Family Care Leave and etc
• Open culture
• Personal development opportunities
• Paid training and development

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Quality Assurance & Test Analyst of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Driving software quality and efficiency within our organization
• Designing test strategies, leading testing teams, and implementing best practices to enhance overall software quality.

What You'll Do:

Test Case Execution:  

• Execute test cases based on project requirements and test plans.  
• Follow pre-designed test cases or develop own cases to test various functionalities of the bank’s digital mobile platform and other solutions.  
• Conduct both manual and automated testing to validate software functionality.  
• Document test results and report defects to the development team. 
• Assist in setting up and maintaining testing environments and testing automation tools by administering configuration and troubleshooting tasks.  

Defect Tracking and Reporting:  

• Identify, document, and track software defects using issue tracking systems.  
• Provide detailed defect reports to assist developers in understanding and resolving issues. Communicate bugs clearly and concisely, providing detailed information for easy understanding and resolution.  
• Collaborate with the team to verify bug fixes and ensure the closure of reported issues. 

Regression and Performance Testing:  

• Conduct regression testing to ensure that new software changes do not adversely affect existing functionality, and performance testing to ensure the solution platform is able to withstand high workloads  
• Develop and maintain regression/performance test suites for different software applications.  

Test Documentation:  

• Create and maintain test documentation, including test cases, test scripts, and test data.  
• Contribute to the development and enhancement of test plans and test strategies.  
• Update test cases status, log testing efforts and maintain testing artefacts  

Collaboration:  

• Work closely with engineers, product managers, testing providers, system integrators and other stakeholders to understand project requirements. 
•  Analyze and clarify testing requirements with project managers, product team and engineers  
• Participate in team meetings to discuss testing progress, challenges, and potential improvements.  
• Communicate effectively with cross-functional teams to address quality concerns. 

 Automation Support:  

• Assist in the development and maintenance of automated test scripts. Collaborate with automation engineers to identify test cases suitable for automation.  
• Adherence to Quality Standards:  
• Ensure adherence to established quality standards and processes.  
• Contribute to the continuous improvement of testing processes and methodologies. 

What We're Seeking:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications.  
• Relevant certifications in software testing (e.g., ISTQB) are a plus. Minimum 3 years’ working experience in a software testing team, with some experience related to end-to-end testing for large scale and major technology projects. Experienced in test planning, test design, and test execution. 
•  Experienced in both manual and automated testing. Familiar with testing standards, tools, processes, and frameworks in Agile and/or Waterfall methodologies and with at least one programming languages (e.g., Java, JavaScript, Python, Ruby, Groovy) for test automation. 
•  A meticulous eye for detail and a commitment to high quality.  
• Excellent analytics and problem-solving skills Knowledge of version control systems and continuous integration tools.  
• Good communication skills to interact effectively with cross-functional teams and stakeholders.  
• Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. 
• Good domain knowledge of digital banking front-end or core banking applications. 
• Experience in managing testing on Digital platforms will be an added advantage.  
• Good cross-department communication and coordination skills, with an inquisitive mindset to ensure project implementation according to requirements in complex business and environmental situations. 

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

• Nearby public transport
• Smart casual dress code
• Medical insurance
• Open culture