Total 48 Senior Executive job vacancies in Subang Hi-tech Industrial Park

Job Summary: Warehouse Personnel are responsible for the overall inventory management, movement, and storage of goods within the warehouse. They ensure that all incoming and outgoing shipments are accurately processed, stored, and delivered to the correct locations. The role also involves maintaining the cleanliness, organization, and safety of the warehouse.

Key Responsibilities:

1. Inventory Management:
   • Receive, inspect, and verify all incoming shipments.
   • Label and store goods in designated areas.
   • Monitor inventory levels and report discrepancies.
   • Conduct regular stock counts and update inventory records.
2. Order Fulfilment:
   • Pick, pack, and prepare orders for shipment according to delivery schedules.
   • Coordinate with the logistics team for the timely dispatch of goods.
   • Ensure accuracy in order processing to minimize errors and returns.
3. Warehouse Organization:
   • Maintain a clean, organized, and safe working environment.
   • Arrange goods in an orderly manner to maximize space and efficiency.
   • Implement and adhere to warehouse safety protocols.
4. Documentation and Reporting:
   • Accurately complete all necessary documentation for receiving, storing, and shipping goods.
   • Keep records of all stock movements and update the warehouse management system.
   • Report any discrepancies or issues to the Warehouse Manager.
5. Coordination and Communication:
   • Collaborate with other departments, such as purchasing, sales, and logistics, to ensure smooth operations.
   • Communicate effectively with team members and supervisors to address any issues or concerns.
6. Maintenance:
   • Perform routine maintenance checks on warehouse equipment and report any issues.
   • Ensure that all safety equipment is in good working order.

Skills and Qualifications:

• High school diploma or equivalent.
• Minimum 2 years experiences in warehouse or logistics environment.
• Familiarity with warehouse management systems and inventory software.
• Ability to operate forklifts, pallet jacks, and other warehouse equipment.
• Strong attention to detail and organizational skills.
• Good physical condition and the ability to lift heavy objects.
• Strong communication and teamwork skills.

Work Environment:

• The role requires working in a warehouse setting, which may involve exposure to varying temperatures and noise levels.
• Requires physical activity, including standing, walking, lifting, and operating warehouse equipment.

Training:

• Take responsibility for the physiotherapy portfolio, ensuring comprehensive management and delivery.
• Provide customer-focused training, product education, product demonstrations, mentoring, and support services.
• Assist the sales team with in-clinic product demonstrations.
• Establish, develop, and maintain positive business and customer relationships.
• Ensure accurate and efficient arrangements for product detailing and demonstrations during exhibitions.
• Manage, report, and follow up with healthcare professionals (HCPs) on any product quality complaints or adverse events with the relevant department.
• Stay updated with the latest knowledge on aesthetic principles and beauty concepts.

Internal Training:

• Drive training initiatives and identify suitable training solutions for internal team members.
• Enhance the performance of trainers through ongoing development.
• Plan and conduct sales team training sessions to improve their knowledge of competitor products, company offerings, scientific reviews, and objection-handling techniques.

Physiotherapy Portfolio:

• Stay informed and updated on the latest developments in the physiotherapy portfolio.
• Assess patients' physical conditions and provide appropriate evaluations.
• Formulate treatment plans tailored to patients' conditions and needs.
• Plan and organize physiotherapy and fitness programs to improve patient outcomes.
• Stay current with new physiotherapy technologies and techniques.
• Comply with government regulations related to physiotherapy practices.

Requirements:

• Degree in physiotherapy.
• Experience working as a physiotherapist.
• Good interpersonal skills.
• The ability to build and maintain rapport with customers
• Teamwork skills.
• Administration skills.
• Agile and patience.

訓練：

• 負責物理治療組合，確保全面的管理和實施。
• 提供以客戶為中心的培訓、產品教育、產品展示、指導和支援服務。
• 協助銷售團隊進行臨床產品展示。
• 建立、發展和維持積極的業務和客戶關係。
• 確保展會期間準確且有效率地安排產品細節和演示。
• 向相關部門管理、報告和跟進醫療保健專業人員 (HCP) 的任何產品品質投訴或不良事件。
• 隨時了解有關美學原理和美容概念的最新知識。

內部培訓：

• 推動培訓計劃並為內部團隊成員確定合適的培訓解決方案。
• 透過持續發展提高培訓師的績效。
• 規劃和進行銷售團隊培訓課程，以提高他們對競爭對手產品、公司產品、科學審查和異議處理技術的了解。

物理治療組合：

• 隨時了解物理治療產品組合的最新動態。
• 評估患者的身體狀況並提供適當的評估。
• 根據患者的情況和需求制定治療計劃。
• 規劃和組織物理治療和健身計劃，以改善患者的治療效果。
• 隨時了解新的物理治療技術和技巧。
• 遵守與物理治療實務相關的政府法規。

要求：

• 物理治療學位。
• 擁有擔任物理治療師的經驗。
• 良好的人際溝通能力。
• 與客戶建立和維持融洽關係的能力
• 團隊合作能力。
• 管理技能。
• 敏捷且有耐心。

We’re looking for an Accounts Assistant to help manage financial tasks and support our team.

What You’ll Do:

• Process invoices, debit/credit notes, and statements accurately and on time.
• Update daily financial transactions and make sure records are correct.
• Help with bank reconciliation
• Help with audit work.
• Chase payments and respond to customer emails.
• Check invoices, bills, and receipts for accuracy before entering them into the system.
• Create and update invoices, manage reports in Excel, print and copy receipts, and file documents.
• Support the team with daily tasks like documentation, coordination, and follow-ups.
• Keep customer information up to date.
• Help with other tasks as needed by management.

What We’re Looking For:

• Fresh graduates are welcome to apply (experience is a plus).
• Basic knowledge of Microsoft Office (Excel & Word).
• Can speak and write in Bahasa Malaysia,English and Mandarin.
• Detail-oriented, reliable, and able to work with minimal supervision.
• Good communication skills.
• Experience in sales or hardware is an advantage.

Perks & Benefits

• Casual dress code and open office environment.
• Free meals occasionally.
• 8 Annual Leave (AL), 14 Medical Leave (MC), and Public Holidays (PH).

Job Description:

We are seeking a highly skilled and detail-oriented Senior Accounts Executive to join our team. The ideal candidate will be responsible for managing and overseeing all accounting activities, ensuring accuracy and compliance with financial regulations.

Key Responsibilities:

• Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and financial statements.
• Manage accounts payable and receivable, ensuring timely payments and collections.
• Handle monthly, quarterly, and annual closing processes.
• Ensure compliance with local tax regulations and manage tax filings (e.g., SST, income tax).
• Analyze financial data and provide insights to support strategic decision-making.
• Assist in budgeting, forecasting, and financial planning activities.
• Implement and maintain effective internal controls and processes.

Requirements:

• Education:
  • Bachelor’s Degree in Accounting, Finance, or a related field.
  • Professional qualifications (e.g., ACCA, CIMA, CPA) are an added advantage.
• Experience:
  • At least 2–5 years of relevant experience in accounting or finance.
  • Familiarity with accounting software (e.g., SQL, SAP, or similar).

Benefits:

• Competitive salary and performance incentives.
• Opportunities for professional growth and career development.
• A positive and dynamic working environment.

• 銀行事務（chq 中的銀行等）
• 確保發票、借項單、貸項單等以及帳戶報表正確及時
• 透過日常交易更新財務記錄
• 追款及回覆郵件
• 在輸入記錄之前檢查發票、帳單、憑證或文件以進行更正
• 確保所有財務交易均正確編碼和記錄
• 協助更新系統中的會計
• 協助按照格式開立發票。
• 協助更新 Excel 報表中的發票
• 協助列印所有發票。
• 協助影印所有正式收據
• 協助附上正式收據和發票。
• 協助填寫所有發票並附上號碼。
• 檢查所有技術人員手冊以確保所有發票均已開立。
• 根據收據付款檢查所有仿製發票
• 檢查 Excel 報表中的所有收據編號更新。
• 協助銀行對帳
• 協助審計提交
• 根據公司上級/董事的要求，履行可能不時分配給您的職責。處理管理階層交辦的臨時工作。
• 負責日常交易/行政任務，以確保業務順利運作。
• 不時向 HOD 報告工作追蹤/專案進度
• 協助日常帳戶管理任務，包括文件、填寫、通信、協調和跟進未決事項
• 及時維護、管理和更新所有客戶資料庫
• 根據公司上級/董事的要求，履行可能不時分配給您的職責
• 所需語言：馬來語、英語（排名不分先後）
• 鼓勵應屆畢業生申請。具有相關工作經驗的候選人將有更多優勢。
• 銷售/硬體方面的經驗可能會更有利。
• 具備電腦知識並精通 Microsoft Office（Excel 和 Work）
• 良好的工作態度，能夠在最少的監督下獨立工作以及多任務處理能力
• 準時、遵守紀律、注重細節、能夠自我檢查輸入並驗證其正確性
• 良好的口頭和書面溝通

津貼和福利

• 休閒著裝要求
• 開放式辦公理念
• 某些情況下免費用餐，但並非總是如此
• 8 鋁
• 14 MC
• PH值

We’re looking for an Accounts Assistant to help manage financial tasks and support our team.

What You’ll Do:

• Process invoices, debit/credit notes, and statements accurately and on time.
• Update daily financial transactions and make sure records are correct.
• Help with bank reconciliation and audit work.
• Chase payments and respond to customer emails.
• Check invoices, bills, and receipts for accuracy before entering them into the system.
• Create and update invoices, manage reports in Excel, print and copy receipts, and file documents.
• Support the team with daily tasks like documentation, coordination, and follow-ups.
• Keep customer information up to date.
• Help with other tasks as needed by management.

What We’re Looking For:

• Fresh graduates are welcome to apply (experience is a plus).
• Basic knowledge of Microsoft Office (Excel & Word).
• Can speak and write in Bahasa Malaysia and English.
• Detail-oriented, reliable, and able to work with minimal supervision.
• Good communication skills.
• Experience in sales or hardware is an advantage.

Perks & Benefits

• Casual dress code and open office environment.
• Free meals occasionally.
• 8 Annual Leave (AL), 14 Medical Leave (MC), and Public Holidays (PH).

職位描述：

我們正在尋找一位技術精湛、注重細節的高級客戶經理加入我們的團隊。理想的候選人將負責管理和監督所有會計活動，確保準確性並遵守財務法規。

主要職責：

• 準備並維護準確的財務記錄，包括總帳分錄、對帳和財務報表。
• 管理應付帳款和應收帳款，確保及時付款和收款。
• 處理每月、季度和年度結帳流程。
• 確保遵守當地稅務法規並管理稅務申報（例如，SST、所得稅）。
• 分析財務數據並提供見解以支援策略決策。
• 協助預算、預測和財務規劃活動。
• 實施並維護有效的內部控制和流程。

要求：

• 教育：
  • 會計、金融或相關領域的學士學位。
  • 專業資格（例如 ACCA、CIMA、CPA）是額外的優勢。
• 經驗：
  • 至少 2-5 年會計或金融相關經驗。
  • 熟悉會計軟體（例如 SQL、SAP 或類似軟體）。

好處：

• 有競爭力的薪資和績效激勵。
• 專業成長和職業發展的機會。
• 積極、充滿活力的工作環境。

Major Job role:

1] Materials planning and Stock control

2] Purchase order management (Release, Track, PO actions, and Delivery)

3] Materials constant supply and shortage solution

4] Support quality dept. on the quality issue of supplier

Responsibilities and Authority:

1. Analysis and release weekly purchase request (PR) based on MRP result

2. Purchase order management:  release purchase order (PO) to supplier on time, track and maintain supplier delivery confirmation into system within firmed days; Track supplier delivery to meet request and process PO actions on time based on actual system demand.

3. Drive materials Fullkit plan based on customer demand, and Finish weekly CTB report in time；

4. Shortage solution: Push supplier to settle critical shortage parts; Follow shortage escalation process

5. Supplier management: Manage supplier to follow the purchase order policy, and assist suppliers to improve OTD performance.

6. Inventory management and improve inventory turns continuously

7. MPS commitment, and make efficient materials plan to meet customer OTD and OTR target

8. Cooperate with Logistics functional team to finish Customs clearance with proper documentation, (Original Invoice and packing list provide; Price and Net weight confirm…）

9. Assist Quality department on the quality issue of suppliers and urge suppliers to improve continuously. Defective materials clearance.

10. Prepaid payment apply on time; Assist finance team to settle abnormal invoices.

11. Prepare monthly E&O report and follow PM to claim

12. ECN tracking

Job Requirements:

1) Education background: Bachelor degree or above.

2) Work experience: at least 5 years of EMS industry related materials planning and purchasing work experience

3) Skills: Chinese and English listening, speaking and writing ability, skilled use of Word, excel, ERP and other office software.

4) Professional quality:

1. Excellent communication and negotiation skills;

2. Risk awareness;

3. Have high professional ethics and abide by the rules and regulations of the company

4. Strong ability of data analysis and problem solving

5. Strong pressure resistance

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance

主要工作角色：

1] 物料計劃和庫存控制

2] 採購訂單管理（發布、追蹤、採購訂單作業和交付）

3]物料持續供應及短缺解決方案

4]支持品質部門。關於供應商品質問題

職責和權限：

1. 根據MRP結果分析並發布每週採購請求（PR）

2. 採購訂單管理：按時向供應商下達採購訂單（PO），追蹤並維護供應商交貨確認在規定時間內存入系統；追蹤供應商交付以滿足請求並根據實際系統需求按時處理 PO 操作。

3. 根據客戶需求推廣動物料Fullkit計劃，並及時完成週CTB報告；

4.短缺解決方案：推動供應商解決關鍵短缺件；遵循短缺升級流程

5. 供應商管理：管理供應商遵守採購訂單政策，協助供應商提升OTD績效。

6.庫存管理，持續提高庫存週轉率

7. MPS承諾，並制定高效的物料計畫以滿足客戶OTD和OTR目標

8. 與物流職能團隊合作，以適當的文件完成清關，（提供原始發票和裝箱單；價格和淨重確認......）

9.協助品質部處理供應商的品質問題，督促供應商持續改善。不良品清理。

10、按時辦理預付款；協助財務團隊處理異常發票。

11. 準備每月E&O報告並跟隨PM領取

12.ECN追蹤

職位要求：

1）教育背景：本科及以上學歷。

2）工作經驗：至少5年EMS產業相關物料計畫與採購工作經驗

3）技能：中英文聽、說、寫能力，熟練使用Word、Excel、ERP等辦公室軟體。

4）專業品質：

1、優秀的溝通和談判能力；

2、風險意識；

3.具有較高的職業道德，遵守公司的規章制度

4、較強的數據分析與解決問題的能力

5.抗壓能力強

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險

Job Summary: Warehouse Personnel are responsible for the overall inventory management, movement, and storage of goods within the warehouse. They ensure that all incoming and outgoing shipments are accurately processed, stored, and delivered to the correct locations. The role also involves maintaining the cleanliness, organization, and safety of the warehouse.

Key Responsibilities:

1. Inventory Management:
   • Receive, inspect, and verify all incoming shipments.
   • Label and store goods in designated areas.
   • Monitor inventory levels and report discrepancies.
   • Conduct regular stock counts and update inventory records.
2. Order Fulfilment:
   • Pick, pack, and prepare orders for shipment according to delivery schedules.
   • Coordinate with the logistics team for the timely dispatch of goods.
   • Ensure accuracy in order processing to minimize errors and returns.
3. Warehouse Organization:
   • Maintain a clean, organized, and safe working environment.
   • Arrange goods in an orderly manner to maximize space and efficiency.
   • Implement and adhere to warehouse safety protocols.
4. Documentation and Reporting:
   • Accurately complete all necessary documentation for receiving, storing, and shipping goods.
   • Keep records of all stock movements and update the warehouse management system.
   • Report any discrepancies or issues to the Warehouse Manager.
5. Coordination and Communication:
   • Collaborate with other departments, such as purchasing, sales, and logistics, to ensure smooth operations.
   • Communicate effectively with team members and supervisors to address any issues or concerns.
6. Maintenance:
   • Perform routine maintenance checks on warehouse equipment and report any issues.
   • Ensure that all safety equipment is in good working order.

Skills and Qualifications:

• High school diploma or equivalent.
• Minimum 2 years experiences in warehouse or logistics environment.
• Familiarity with warehouse management systems and inventory software.
• Ability to operate forklifts, pallet jacks, and other warehouse equipment.
• Strong attention to detail and organizational skills.
• Good physical condition and the ability to lift heavy objects.
• Strong communication and teamwork skills.

Work Environment:

• The role requires working in a warehouse setting, which may involve exposure to varying temperatures and noise levels.
• Requires physical activity, including standing, walking, lifting, and operating warehouse equipment.

Familiarise vendors and vendor details for each country and services inorder to manage and control them effectively for seamless delivery from each vendor in coordination with local level HUB resources / local Delivery resources 

Familiarise E2E vendor payment processing  for each of the services for each country inorder to pay them as per aligned schedule everytime for seamless delivery from each vendor

Understand country level & vendor level exceptioins, timelines, requirements etc in detail inorder to bring standardization in future operations

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

The Senior Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.To create and deliver client outputs in a correct and timely manner.

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

a) Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Alert the customer team pro-actively in case of deviation and propose backup solutions
• Integrate manually, in dedicated IT solution, the Transport Request, if necessary
• Arrange alternative in case preferred carrier is unavailable
• Take corrective actions in case of missing pre-alerts
• Receive and control customer bookings according to the processes in place
• Check optimizations from optimizer if applicable, propose consolidation options.
• Report on data quality
• Provide clarifications and/or missing information
• Communicate & confirm arrangement to origin

b) Deliver Customer Satisfaction

• Manage and supports order management to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• Provide his/her expertise in transportation management

c) Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding 3PL performance

d) Manage operational quality

• Receive non-conformities and complaints and log these in a database
• Conduct root cause analysis on logged issues
• Categorized all non-conformities & complaints using standardized issue codes and reason codes
• Capture claims through non-conformities & complaints management process
• Assess of potential claims and recommendation to the customer
• Assign corrective actions to relevant parties and follow up
• Escalate claim to concerned party
• Conduct 8D analyses for complex claims
• In case of financial damages follow up with 3PL and insurance until financial settlement

e) Operate spot quotations

• Define requirements
• Get spot quotation from the 3PL’s panel
• Select provider
• Maintain spot quotation database / matrix

f) Others

• Any other tasks provided by their Manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset