Total 24 tech support job vacancies in Malaysia

Job Description :

•  Handle software-related requests for assistance (problems)
• Takes and manages requests that come in by phone, email or through the support ticketing
• Troubleshoot software and identify root causes of software problems
• Analyze software related issues and propose solutions
• Fix software problems and test (verify) solutions prior to implementing them
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner

Job Requirements :

• BS Degree in Information Technology, Computer Science or relevant field
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills

Perks & Benefits

• Free snacks / Happy hours
• Regular team activities
• Remote work flexibility

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

職位說明 ：

• 處理與軟體相關的幫助請求（問題）
• 接受並管理透過電話、電子郵件或支援票務提出的請求
• 排除軟體故障並確定軟體問題的根本原因
• 分析軟體相關問題並提出解決方案
• 修復軟體問題並在實施之前測試（驗證）解決方案
• 取得並記錄客戶回饋以改善流程
• 徹底、準確、及時地記錄軟體支援活動

職位要求：

• 資訊科技、電腦科學或相關領域的學士學位
• 優秀的口頭和書面溝通能力
• 傾聽能力和耐心
• 卓越的客戶服務和關係管理經驗
• 批判性思考能力

津貼和福利

• 免費小吃/歡樂時光
• 定期團隊活動
• 遠距工作彈性

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

工作職責：

• 負責將客戶不成熟的設計方案完成轉化為最終設計。
• 制定新製程技術的報價計畫並出具研究報告。
• 負責內部開發產品的成本評估需求。
• 負責ODM和內部產品報價階段的技術問題溝通。
• 負責OEM/ODM專案的成本評估需求。
• 組織參與部門共同解讀客戶報價訊息，並與報價團隊確認原料、模具方案、生產方案、包裝方案； （如涉及不成熟的客戶設計需要我司設計支持，以及涉及新技術、新工藝的項目，需要轉交給產品設計師提供設計和報價方案）
• 產生報價申請，包括項目的所有組件、消耗品、包裝材料、生產設備等。
• 評估結構風險點，總結模具和生產流程風險點。專案啟動後，編制總結並提交給專案經理。
• 跟進報價單中各參與部門的成本評估進度。
• 負責OEM報價階段的溝通問題。

工作經驗要求：

• 5年以上相關經驗或相關培訓
• 有塑膠產品結構或模具設計經驗
• 熟練使用CAD、PRO-E/UG等繪圖軟體，PPT、Excel等辦公室軟體。

教育背景要求：

• 工程文憑或學位（機械、結構設計/模具設計）或同等學歷優先

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Responsibilities:

• To Promote Company range of product and Conduct presentations relating to the company’s products
• Report on market conditions and prepare reports as required by the company
• Attend to customers’ request promptly and Prepare the necessary quotations
• Make sure compliance of ISO documentation system
• Any other work as instructed by the company from time to time

Requirements:

• Diploma in Marketing
• Minimum 3 years experience
• Self starter, result oriented, willing to meet people
• Able to traveling Outstation
• Attractive salary commission & allowance

Perks & Benefits

• Medical
• EPF
• Sosco

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

工作職責：

• 與跨職能團隊合作，將品質控制整合到生產流程的每個階段。
• 解讀客戶標準，識別客戶標準是否完整，同時評估檢測設備解決方案，提交生產請求，跟進進度。
• 確保產品符合行業標準、法規和客戶要求。
• 隨時了解相關的品質標準和監管要求。
• 進行檢查和品質測試，以識別缺陷或與品質標準的偏差。
• 調查並分析缺陷或品質問題的根本原因。
• 實施糾正和預防措施，解決已發現的問題並防止再次發生。
• 確定流程改善的機會，以提高整體產品品質和效率。
• 根據數據分析和回饋實施持續改進措施。
• 收集並分析與產品品質相關的客戶回饋。
• 解決客戶投訴並根據客戶意見不斷改進。

• 與供應商合作開發和實施品質保證流程、進行審核、解決品質問題並推動持續改進計劃。
• 作為公司與其供應商之間在品質問題上的主要聯絡人。
• 參與採購資源庫和新供應商領域內的供應商評估，並形成評估報告。
• 根據採購資源需求對現有和新供應商進行審核，並跟進以確保審核中發現的問題得到解決。
• 根據新項目的需求識別和轉換優質訊息，確保訊息的有效溝通。
• 參與制定供應商審核內容和計畫並確保供應商審核內容的實施。
• 根據供應商的糾正措施，定期對供應商進行現場審核，以確保措施的有效性。

工作經驗要求：

• 熟悉並了解品質管理體系，例如 ISO 9001。
• 熟練統計分析以及統計製程管制 (SPC) 等品質工具和其他品質改進方法的使用。
• 優秀的人際交往和溝通能力以及高水準的電腦素養。

教育背景要求：

• 文憑、學位或同等學歷優先；或 3 年以上品質相關經驗或相關訓練；或同等的教育和經驗組合。

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Responsibilities:

• To Promote Company range of product and Conduct presentations relating to the company’s products
• Report on market conditions and prepare reports as required by the company
• Attend to customers’ request promptly and Prepare the necessary quotations
• Make sure compliance of ISO documentation system
• Any other work as instructed by the company from time to time

Requirements:

• Diploma in Marketing
• Minimum 3 years experience
• Self starter, result oriented, willing to meet people
• Able to traveling Outstation
• Attractive salary commission & allowance

Perks & Benefits

• Medical
• EPF
• Sosco

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

About the role:

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day to day administrative activities for your team along with ensuring relevant KPI’s and targets are met.

• Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
  
• Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
  
• Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
  
• Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement
  
• Demonstrated ability to lead, motivate, and develop a team.
  
• Ability to deliver in a fast pace ever changing operation
  
• Strong problem-solving skills, attention to detail, and the ability to multitask effectively
  
• Capability to work flexible hours (shifts may range from early morning to evening).

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Generous amount of Annual Leaves
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required