Total 238 scientific operations manager job vacancies in Kuala Kangsar

Responsibilities:

• Define project goals and objectives.
• Monitor and analyze project effectiveness using qualitative and quantitative tools.
• Recommend and implement modifications to improve effectiveness and attain project milestones.
• Organise, coordinate and monitor activities of assigned projects to develop and implement procedures,processes and systems.
• Educate employees in methods to ensure project continuity and completeness.
• Create detailed task lists and work effort assessment.
• Arrange short and long-term resource allocation plans based on input from all key players and team members.
• Manage schedules and risk management plans and provide serious deviations warnings hindering project results.
• Identify changes in work scope in the project plan.
• Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• Evaluate and analyze with team risks and issues compromising project results and develop plans to mitigate them.

Requirements: 

• Proven work experience as a Project Planner or similar role.
• Familiarity in project management, from conception to delivery.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Outstanding organizational skills, including multitasking and time-management.
• Excellent client-facing and teamwork skills.
• Knowledgeable with risk management and quality assurance control.
• Good working knowledge of Microsoft Project and Microsoft Planner.
• Hands-on experience with project management tools.

Perks & Benefits

• EPF
• SOCSO
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Annual Leave
• Company Trip
• Paid Sick Leave
• Annual Dinner

Attractive Salary Package: Basic + Allowance + Commission = Earn up to RM100-150K Annually!

Work Location: Kuala Lumpur, Penang, Kelantan, Sabah, Sarawak

RESPONSIBILITIES :

• Gaining market share in specific businesses by promoting and selling medical devices and consumable products within assigned territories.
• Make territory sales plan by-products and by-customers in accordance with the assigned sales targets.
• Achieve sales target both in products and number of customers as per monthly and quarterly plan.
• Make itineraries and daily activities report of what has been done and how much sales were achieved on that day.
• Report on competitor’s activities and market situation.
• Expand and penetrate the market with both new and existing products.
• Promote the product through good product knowledge.
• The honest and appropriate way of promotional materials use.
• Keep excellent and prompt communication between customers and the company pertaining to the business.
• Keep good relationships with the principal, customers, and colleagues.
• Review regularly the customer master list and recommend for alteration.
• Submit all required reports on time.
• Responsible for detailing, promotion and selling of the partner's range of products to healthcare professionals.
• Responsible for providing excellent customer service to doctors, hospitals, private clinics, specialists and laboratories.

REQUIREMENT :

• STPM / Diploma / Bachelor degree in Medical Science / Biomedical / Electrical & Electronic / Marketing / Economics / Business Administration / Marketing (preferred but not mandatory).
• Superior product knowledge. Able to absorb complex technical product knowledge.
• 2 -3 years’ experience in Medical Devices, pharmaceuticals, OTC or healthcare-related industries is an added advantage but not mandatory. Fresh graduates are highly encouraged to apply!
• Ability to plan, organize, monitor and execute CME / workshop / technical training sessions.
• Highly self-motivated, strong interpersonal, communication and negotiation skills.
• Candidates must be willing to travel extensively.
• Microsoft Word, Excel, PowerPoint skills.
• Results and quality-oriented.
• Excellent team player.
• Good command of English and Bahasa Melayu.
• Extensive product and sales training will be provided.
• Applicants should have full working rights in Malaysia.
• Applicants are encouraged to apply via job street with a complete CV stating current and expected salary.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Dental insurance
• Vision insurance

Attractive Salary Package: Basic + Allowance + Commission = Earn up to RM100-150K Annually!

Work Location: Kuala Lumpur, Penang, Kelantan, Sabah, Sarawak

RESPONSIBILITIES :

• Gaining market share in specific businesses by promoting and selling medical devices and consumable products within assigned territories.
• Make territory sales plan by-products and by-customers in accordance with the assigned sales targets.
• Achieve sales target both in products and number of customers as per monthly and quarterly plan.
• Make itineraries and daily activities report of what has been done and how much sales were achieved on that day.
• Report on competitor’s activities and market situation.
• Expand and penetrate the market with both new and existing products.
• Promote the product through good product knowledge.
• The honest and appropriate way of promotional materials use.
• Keep excellent and prompt communication between customers and the company pertaining to the business.
• Keep good relationships with the principal, customers, and colleagues.
• Review regularly the customer master list and recommend for alteration.
• Submit all required reports on time.
• Responsible for detailing, promotion and selling of the partner's range of products to healthcare professionals.
• Responsible for providing excellent customer service to doctors, hospitals, private clinics, specialists and laboratories.

REQUIREMENT :

• STPM / Diploma / Bachelor degree in Medical Science / Biomedical / Electrical & Electronic / Marketing / Economics / Business Administration / Marketing (preferred but not mandatory).
• Superior product knowledge. Able to absorb complex technical product knowledge.
• 2 -3 years’ experience in Medical Devices, pharmaceuticals, OTC or healthcare-related industries is an added advantage but not mandatory. Fresh graduates are highly encouraged to apply!
• Ability to plan, organize, monitor and execute CME / workshop / technical training sessions.
• Highly self-motivated, strong interpersonal, communication and negotiation skills.
• Candidates must be willing to travel extensively.
• Microsoft Word, Excel, PowerPoint skills.
• Results and quality-oriented.
• Excellent team player.
• Good command of English and Bahasa Melayu.
• Extensive product and sales training will be provided.
• Applicants should have full working rights in Malaysia.
• Applicants are encouraged to apply via job street with a complete CV stating current and expected salary.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Dental insurance
• Vision insurance

Attractive Salary Package: Basic + Allowance + Commission = Earn up to RM100-150K Annually!

Work Location: Kuala Lumpur, Penang, Kelantan, Sabah, Sarawak

RESPONSIBILITIES :

• Gaining market share in specific businesses by promoting and selling medical devices and consumable products within assigned territories.
• Make territory sales plan by-products and by-customers in accordance with the assigned sales targets.
• Achieve sales target both in products and number of customers as per monthly and quarterly plan.
• Make itineraries and daily activities report of what has been done and how much sales were achieved on that day.
• Report on competitor’s activities and market situation.
• Expand and penetrate the market with both new and existing products.
• Promote the product through good product knowledge.
• The honest and appropriate way of promotional materials use.
• Keep excellent and prompt communication between customers and the company pertaining to the business.
• Keep good relationships with the principal, customers, and colleagues.
• Review regularly the customer master list and recommend for alteration.
• Submit all required reports on time.
• Responsible for detailing, promotion and selling of the partner's range of products to healthcare professionals.
• Responsible for providing excellent customer service to doctors, hospitals, private clinics, specialists and laboratories.

REQUIREMENT :

• STPM / Diploma / Bachelor degree in Medical Science / Biomedical / Electrical & Electronic / Marketing / Economics / Business Administration / Marketing (preferred but not mandatory).
• Superior product knowledge. Able to absorb complex technical product knowledge.
• 2 -3 years’ experience in Medical Devices, pharmaceuticals, OTC or healthcare-related industries is an added advantage but not mandatory. Fresh graduates are highly encouraged to apply!
• Ability to plan, organize, monitor and execute CME / workshop / technical training sessions.
• Highly self-motivated, strong interpersonal, communication and negotiation skills.
• Candidates must be willing to travel extensively.
• Microsoft Word, Excel, PowerPoint skills.
• Results and quality-oriented.
• Excellent team player.
• Good command of English and Bahasa Melayu.
• Extensive product and sales training will be provided.
• Applicants should have full working rights in Malaysia.
• Applicants are encouraged to apply via job street with a complete CV stating current and expected salary.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Dental insurance
• Vision insurance

Attractive Salary Package: Basic + Allowance + Commission = Earn up to RM100-150K Annually!

Work Location: Kuala Lumpur, Penang, Kelantan, Sabah, Sarawak

RESPONSIBILITIES :

• Gaining market share in specific businesses by promoting and selling medical devices and consumable products within assigned territories.
• Make territory sales plan by-products and by-customers in accordance with the assigned sales targets.
• Achieve sales target both in products and number of customers as per monthly and quarterly plan.
• Make itineraries and daily activities report of what has been done and how much sales were achieved on that day.
• Report on competitor’s activities and market situation.
• Expand and penetrate the market with both new and existing products.
• Promote the product through good product knowledge.
• The honest and appropriate way of promotional materials use.
• Keep excellent and prompt communication between customers and the company pertaining to the business.
• Keep good relationships with the principal, customers, and colleagues.
• Review regularly the customer master list and recommend for alteration.
• Submit all required reports on time.
• Responsible for detailing, promotion and selling of the partner's range of products to healthcare professionals.
• Responsible for providing excellent customer service to doctors, hospitals, private clinics, specialists and laboratories.

REQUIREMENT :

• STPM / Diploma / Bachelor degree in Medical Science / Biomedical / Electrical & Electronic / Marketing / Economics / Business Administration / Marketing (preferred but not mandatory).
• Superior product knowledge. Able to absorb complex technical product knowledge.
• 2 -3 years’ experience in Medical Devices, pharmaceuticals, OTC or healthcare-related industries is an added advantage but not mandatory. Fresh graduates are highly encouraged to apply!
• Ability to plan, organize, monitor and execute CME / workshop / technical training sessions.
• Highly self-motivated, strong interpersonal, communication and negotiation skills.
• Candidates must be willing to travel extensively.
• Microsoft Word, Excel, PowerPoint skills.
• Results and quality-oriented.
• Excellent team player.
• Good command of English and Bahasa Melayu.
• Extensive product and sales training will be provided.
• Applicants should have full working rights in Malaysia.
• Applicants are encouraged to apply via job street with a complete CV stating current and expected salary.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Dental insurance
• Vision insurance

地點：

• Nikugaiya：2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• 東凱：C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• 紮紮牛肉：Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

職責：

• 監督日常營運並確保餐廳服務順利

• 管理員工行程、績效和培訓

• 維持高水準的客戶滿意度

• 監控庫存、費用並確保品質標準

• 實施促銷活動以推動業務發展

要求：

• 有餐飲管理經驗者優先

• 強大的領導、溝通和解決問題的能力

• 能夠在快節奏的環境中茁壯成長

• 熱衷於提供卓越的客戶服務

好處：

• 底薪：RM3,000 + 服務點（5k 以上）

• 員工餐

• 宿舍住宿

• 紅包生日

• 年度獎金和休假

。團隊建立

Attractive Salary Package: Basic + Allowance + Commission = Earn up to RM100-150K Annually!

Work Location: Kuala Lumpur, Penang, Kelantan, Sabah, Sarawak

RESPONSIBILITIES :

• Gaining market share in specific businesses by promoting and selling medical devices and consumable products within assigned territories.
• Make territory sales plan by-products and by-customers in accordance with the assigned sales targets.
• Achieve sales target both in products and number of customers as per monthly and quarterly plan.
• Make itineraries and daily activities report of what has been done and how much sales were achieved on that day.
• Report on competitor’s activities and market situation.
• Expand and penetrate the market with both new and existing products.
• Promote the product through good product knowledge.
• The honest and appropriate way of promotional materials use.
• Keep excellent and prompt communication between customers and the company pertaining to the business.
• Keep good relationships with the principal, customers, and colleagues.
• Review regularly the customer master list and recommend for alteration.
• Submit all required reports on time.
• Responsible for detailing, promotion and selling of the partner's range of products to healthcare professionals.
• Responsible for providing excellent customer service to doctors, hospitals, private clinics, specialists and laboratories.

REQUIREMENT :

• STPM / Diploma / Bachelor degree in Medical Science / Biomedical / Electrical & Electronic / Marketing / Economics / Business Administration / Marketing (preferred but not mandatory).
• Superior product knowledge. Able to absorb complex technical product knowledge.
• 2 -3 years’ experience in Medical Devices, pharmaceuticals, OTC or healthcare-related industries is an added advantage but not mandatory. Fresh graduates are highly encouraged to apply!
• Ability to plan, organize, monitor and execute CME / workshop / technical training sessions.
• Highly self-motivated, strong interpersonal, communication and negotiation skills.
• Candidates must be willing to travel extensively.
• Microsoft Word, Excel, PowerPoint skills.
• Results and quality-oriented.
• Excellent team player.
• Good command of English and Bahasa Melayu.
• Extensive product and sales training will be provided.
• Applicants should have full working rights in Malaysia.
• Applicants are encouraged to apply via job street with a complete CV stating current and expected salary.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Dental insurance
• Vision insurance

About the Role:

As a People Operations Lead, you will play a pivotal role in ensuring the smooth and efficient functioning of both the People & Culture and People Services team. You will oversee a wide range of human resources processes, including payroll, onboarding, offboarding, and being very mindful of compliance and audit. Your expertise will be instrumental in maintaining accurate HR data, providing exceptional employee support, and driving operational excellence within our organization.

Key Responsibilities:

• People Operations Management:
  • Streamline and optimize HR processes, including onboarding, offboarding, and performance management.
  • Ensure compliance with the organisation’s policies and guidelines, labor laws and regulations.
  • Ensure and emphasise that there is maker and checker role in every tasks to ensure accuracy.
  • Serve as a subject matter expert on employment legislation and regulations.
  • Provide timely and accurate responses to employee inquiries related to HR policies, benefits, and payroll.
  • Ensure that all payments to all vendors are paid and processed accordingly, including payments for facilities management.
  • Ensure that the all activities’ turnaround time is efficient, accurate and effective.
• Payroll Management:
  • Oversee the end-to-end payroll process, ensuring accurate and timely salary disbursements.
  • Maintain compliance with local payroll regulations and tax laws.
  • Conduct thorough payroll reviews to minimize errors and maintain data integrity.
• Benefits Administration:
  • Ensure benefits data to TPA is updated and process the invoices that comes along with it.
• Data Management:
  • Maintain the accuracy and integrity of HR data within our HR information system (Workday).
  • Provide technical support to employees regarding system usage and troubleshooting.
  • Generate insightful reports and analytics to support HR decision-making.
• Employee Support:
  • Address employee inquiries and concerns related to HR policies, benefits, and payroll.
  • Provide guidance and support to employees throughout their employment lifecycle.
• Project Management:
  • Participate in HR system implementation projects, providing expertise and support.
  • Manage and coordinate HR-related initiatives and projects.
• Compliance and Regulatory Reporting:
  • Ensure compliance with all relevant employment laws and regulations.
  • Prepare and submit required regulatory reports.

Qualifications and Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 3 years of experience in payroll analysis or data management.
• Strong knowledge of HR programs and practices, including Malaysian employment laws.
• Prior experience with HR systems (e.g., Workday) is preferred.
• Excellent attention to detail, analytical skills, and ability to work under pressure.
• Proficiency in Microsoft Office, especially Excel, PowerPoint and Word.
• Strong communication and interpersonal skills.
• Ability to build and maintain positive relationships with employees and stakeholders.
• A proactive and results-oriented approach.

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Medical insurance
• Paid training and development

誘人的薪資配套：底薪+津貼+佣金=年薪高達RM100-150K！

工作地點：吉隆坡、檳城、吉蘭丹、沙巴、砂勞越

職責：

• 透過在指定地區推廣和銷售醫療器材和消耗品來獲得特定業務的市場份額。
• 根據分配的銷售目標，制定區域分產品、分客戶的銷售計畫。
• 按月度、季度規劃完成產品和客戶數量的銷售目標。
• 製作行程和日常活動報告，記錄當天所做的事情以及實現的銷售量。
• 報告競爭對手的活動和市場狀況。
• 透過新產品和現有產品擴大和滲透市場。
• 透過良好的產品知識來推廣產品。
• 誠實、適當地使用宣傳資料。
• 在客戶和公司之間保持與業務相關的良好、及時的溝通。
• 與校長、客戶和同事保持良好的關係。
• 定期審查客戶主清單並提出修改建議。
• 按時提交所有必需的報告。
• 負責向醫療保健專業人員詳細介紹、推廣和銷售合作夥伴的產品系列。
• 負責為醫生、醫院、私人診所、專家和實驗室提供優質的客戶服務。

要求 ：

• STPM /文憑/醫學科學/生物醫學/電氣與電子/行銷/經濟學/工商管理/行銷學士學位（優先但非強制） 。
• 卓越的產品知識。能夠吸收複雜的技術產品知識。
• 擁有 2 -3 年醫療器材、製藥、OTC 或醫療保健相關行業的經驗是額外優勢，但不是強制性的。強烈鼓勵應屆畢業生申請！
• 能夠規劃、組織、監控和執行 CME/研討會/技術培訓課程。
• 高度的自我激勵，較強的人際溝通、溝通及談判能力。
• 候選人必須願意經常出差。
• Microsoft Word、Excel、PowerPoint 技能。
• 以結果和品質為導向。
• 優秀的團隊合作者。
• 精通英語和馬來語。
• 將提供廣泛的產品和銷售培訓。
• 申請人應在馬來西亞擁有充分的工作權利。
• 我們鼓勵申請人透過就業街進行申請，並附上完整的履歷，說明當前和預期的薪資。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 醫療保險
• 牙科保險
• 視力保險

職責：

• 定義專案目標和目標。
• 使用定性和定量工具監控和分析專案有效性。
• 建議並實施修改以提高有效性並實現專案里程碑。
• 組織、協調和監督指定項目的活動，以製定和實施程序、流程和系統。
• 對員工進行確保專案連續性和完整性的方法方面的教育。
• 建立詳細的任務清單和工作量評估。
• 根據所有關鍵參與者和團隊成員的意見安排短期和長期資源分配計劃。
• 管理進度和風險管理計劃，並提供阻礙專案結果的嚴重偏差警告。
• 確定專案計劃中工作範圍的變更。
• 確保與所有客戶採取適當的規劃措施，重新評估、重新談判和修改工作職責、建議、合約和預算的範圍。
• 與團隊一起評估和分析影響專案結果的風險和問題，並制定緩解計劃。

要求：

• 擁有豐富擔任專案規劃師或類似職位的工作經驗。
• 熟悉專案管理，從構思到交付。
• 能夠準備和解釋流程圖、時間表和分步行動計劃。
• 出色的組織能力，包括多任務處理和時間管理。
• 優秀的面對客戶和團隊合作的能力。
• 熟悉風險管理和品質保證控制。
• 良好的 Microsoft Project 和 Microsoft Planner 工作知識。
• 使用專案管理工具的實務經驗。

津貼和福利

• 公積金
• 社會保險協會
• 佣金和獎金
• 津貼（旅費、交通費等）
• 年假
• 公司旅行
• 有薪病假
• 年會晚宴

利潤管理

• 管理日常商業零售營運並實現銷售目標。
• 編制和分析銷售結果、零售 KPI，並確定改善銷售和服務的機會和績效差距。
• 負責監督零售店的運營，實現銷售目標和獲利能力，最大限度地減少營運費用，並實施銷售策略。
• 規劃年度預算。

營運管理

• 監控並確保貿易當局、綜合業主和百貨公司遵守所有零售標準和監管要求。
• 設計並實施有效的標準作業程序 (SOP)。
• 對現金收集、庫存盤點計劃、庫存控制和庫存完整性實施控制。
• 確保員工和業務區域的安全到位，防盜/竊盜預防控制、監視攝影機正常運作和監控，
• 確保所有商店的有效人力覆蓋並提交員工加班時間。
• 不時招募、訓練、發展、規劃、組織團隊
• 確保所有業務領域的內務管理均依照最高標準執行與維護
• 負責/參與路演及其他行銷活動以推廣品牌
• 透過尋找新的專賣店和新店開業機會來推動業務擴張。

領導

• 支持商店維持生產力和零售營運標準、紀律、培訓和發展。
• 培養有效的溝通，以建立/提高員工的積極性和士氣，從而形成積極的工作態度和環境。
• 進行員工考核和績效考核。
• 領導和指導員工實現銷售目標和服務標準，並根據需要進行培訓
• 制定戰術策略並推動門市實現銷售和服務目標。
• 透過績效驅動的措施和獎勵，培養、激勵和激勵門市員工實現最大績效，超越目標。分析門市員工的能力差距並規劃他們的培訓和發展，以滿足可接受的標準、效率和生產力水平。
• 指導門市團隊確保遵守所有政策和程序。審查指南並在必要時向管理層提供建議。
• 解決升級的關鍵客戶問題/投訴，並向團隊提供指導，以確保快速解決問題，以滿足客戶的期望和滿意度。
• 根據公司的目標和績效計劃及其對管理層的有效性，有效地推動該門市的發展。
• 定期拜訪網點，確保達到既定標準，並持續跟上業界最佳實務。確保高效有效的管理以及高績效的銷售。
• 建立、加強和維持與內部和外部各方（即地方當局、政府機構、商場管理層）的有效關係，以確保獲得良好的支持或批准來執行所有相關的營運事宜。
• 持續檢視、回饋和建議改善內部政策、系統、流程和程序以及相關行銷舉措，以確保提高網點的營運效率和有效性。
• 為了管理、檢查和執行所有促銷計劃、展示和關鍵活動均按照既定標準進行。
• 為門市員工提供輔導和指導，以達到可接受的營運標準，以實現客戶服務和體驗目標。
• 監控和控制包括人力成本在內的成本結構，以實現網點盈利、有效和高效的營運。
• 聯絡門市經理及其他門市工作人員，溝通相關資訊。
• 指導和激勵銷售人員盡最大努力實現財務目標。
• 制定和實施零售業務的預算和計劃。
• 具備視覺呈現技術的知識、解釋和實現視覺目標的能力。
• 與視覺陳列師密切合作，利用可用空間和商品以實現最終盈利。
• 監控庫存水準以確定每個零售店的庫存供應需求。
• 利用市場和需求分析的結果來設定和規範產品定價。
• 提高顧客對商店產品和服務的認識。
• 根據需要有效處理公司指派的額外職責

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險

RESPONSIBILITIES

✍ Plan and create change management strategies to achieve the project goals.

✍ Apply Agile methodology to lead change management activities.

✍ Working with Project Manager to embed change activities in the project plan and identify the risks and issues.

✍ Facilitate project teams to increase the adoption of change strategy.

✍ Planning/organizing meetings, workshops and trainings.

✍ Prepare the deck for training sessions and workshops.

✍ Identify, analyze and prepare risk mitigation plan.

✍ Conduct change impact assessment, assess change readiness, and identify key stakeholders.

✍ Track and report issues.

✍ Develop, monitor, and update the comprehensive communication plans and materials.

✍ Ensure that the impacted stakeholders are well communicated on the project development.

✍ Documentation and reporting: keeping a detailed record of changes, their impacts, and outcomes.

REQUIREMENTS

✍ Possess Bachelor’s Degree in business, technology, organisational change management, communications, or a related field.

✍ Minimum of one(1) year of relevant experience in change management and/or business-related transformation support.

✍ Understanding of change management methodologies, approaches and tools.

✍ Excellent communication skills, a professional attitude, and outstanding presentation.

✍ Knowledge of industry-standard project management methodologies.

✍ Familiar with Content Management Systems (CMS) and documentation tools.

✍ Able to travel whenever requires.

JOB HIGHLIGHTS

✅ Local Malaysian only.

✅ 5-day work week with a hybrid working arrangement.

✅ Excellent growth and career advancement opportunities.

✅ Competitive remuneration package.

✅ Great MNC (energy sector) working culture.

✨ Branch/Store Manager (Bookstore) ✨

Are you passionate about books, retail, and leading an awesome team? We’re looking for a motivated and energetic Branch/Store Manager to take the reins of one of our bookstores in Klang Valley! If you’re someone who loves driving growth, creating an amazing customer experience, and managing a thriving retail space, this might just be your next adventure.

Perks & Benefits

• Commission and bonus
• Flexible working hours
• Medical insurance
• Dental insurance
• Vision insurance
• Paid training and development

Responsibilities

• Developing marketing strategies for advertising new products
• Organizing promotional events and coordinating day-of deliveries and staffing
• Leading and training teams of Marketing Associates
• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints
• Analyzing website click-to-purchase conversion rates and the effectiveness of promotions to determine what drives sales
• Identifying potential new markets and creating a plan to enter those markets
• Partnering with product development and buying teams to estimate product demand
• Brainstorming fresh advertising ideas with senior management

Qualifications & experience

• Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 3 years of experience in marketing, preferably in events or consumer goods industries.
• Excellent written and verbal communication skills in English and Mandarin and Cantonese.
• Familiarity with digital marketing tools and platforms such as social media, email marketing, CRM and SEO.
• Creative thinker with a passion for innovative marketing approaches.
• Ability to work independently, manage multiple projects, and meet deadlines in a dynamic environment.

Perks & Benefits

• Medical
• EPF
• Sosco

Job Responsibilities:

• Create a marketing plan and strategies.
• Sales strategy development.
• Build and maintain customer relationships, assess client specific needs and create solution which fits company sales strategy.
• Presenting proposals to client when necessary.
• Make outbound calls and contact potential clients telephonically
• Responsible for developing new customer and managing existing customers.
• Achieve sales target set by Sales Manager.
• Willing to undertake new assignments or other ad hoc tasks when necessary.

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• Good interpersonal and communication skills in dealing with customers. 
• Required language(s): English, Bahasa Malaysia and Mandarin. Mandarin is an added advantage.
• At least 3 Year(s) of working experience in the related field is required for this position
• Preferably, a Manager specialized in Marketing or Business Development or equivalent.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Able to work independently and computer literate.
• Able to show leadership and good interpersonal skills.

Perks & Benefits

• Basic + Commission
• Interesting Commission 
• Opportunity earn 5 figure income
• Yearly bonus
• Yearly annual leave
• Allowance (transportation, etc.)
• Own transportation
• Medical
• EPF
• Sosco

✨ 分店/店經理（書店）✨

您對圖書、零售充滿熱情並領導一支出色的團隊嗎？我們正在尋找一位積極主動、充滿活力的分店/店經理來掌管我們位於巴生谷的一間書店！如果您熱衷於推動成長、創造令人驚嘆的客戶體驗以及管理蓬勃發展的零售空間，那麼這可能就是您的下一次冒險。

津貼和福利

• 佣金和獎金
• 彈性的工作時間
• 醫療保險
• 牙科保險
• 視力保險
• 有薪培訓和發展

職責

• 制定新產品廣告行銷策略
• 組織促銷活動並協調當天的送貨和人員配備
• 領導和培訓行銷人員團隊
• 審查當前行銷活動的弱點並在預算限制內制定解決方案
• 分析網站點擊購買轉換率和促銷的有效性，以確定推動銷售的因素
• 識別潛在的新市場並制定進入這些市場的計劃
• 與產品開發和採購團隊合作估計產品需求
• 與高階管理層集思廣益，討論新的廣告創意

資格和經驗

• 行銷、工商管理或相關領域學士學位。
• 至少 3 年行銷經驗，最好在活動或消費品產業。
• 優秀的英語、普通話和粵語書面和口頭溝通能力。
• 熟悉社群媒體、電子郵件行銷、CRM 和 SEO 等數位行銷工具和平台。
• 富有創意的思想家，對創新行銷方法充滿熱情。
• 能夠在動態環境中獨立工作、管理多個專案並按時完成任務。

津貼和福利

• 醫療的
• 公積金
• 索斯科

工作職責：

• 制定行銷計劃和策略。
• 銷售策略制定。
• 建立和維護客戶關係，評估客戶的特定需求並創建適合公司銷售策略的解決方案。
• 必要時向客戶提出建議。
• 撥打外線電話並透過電話聯繫潛在客戶
• 負責開發新客戶和管理現有客戶。
• 完成由銷售經理設定的銷售目標。
• 願意在必要時承擔新的任務或其他臨時任務。

職位要求：

• 候選人必須擁有至少任何領域的專業證書、文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位。
• 與客戶打交道時具有良好的人際溝通和溝通能力。
• 所需語言：英語、馬來語和華語。普通話是一個額外的優勢。
• 該職位需要至少 3 年相關領域的工作經驗
• 最好是專門從事行銷或業務開發或同等學歷的經理。
• 紮實的組織能力，包括對細節的關注和多任務處理能力。
• 能夠獨立工作，懂電腦。
• 能夠表現出領導能力和良好的人際溝通能力。

津貼和福利

• 基本+佣金
• 有趣的佣金
• 賺取五位數收入的機會
• 年度獎金
• 每年年假
• 津貼（交通等）
• 自備交通
• 醫療的
• 公積金
• 索斯科

Key Responsibilities

1. Operational Strategy and Execution
• Develop and implement business operations strategies to support regional goals and ensure alignment with the company’s global objectives.
• Analyze market trends, regulatory requirements, and competitive dynamics in the SEA region to inform operational decisions.
• Collaborate with cross-functional teams, including sales, marketing, finance, and compliance, to streamline processes and enhance efficiency.
2. Team Leadership and Management
• Lead, mentor, and manage the regional operations team, fostering a culture of excellence and accountability.
• Set and monitor performance metrics for the team, ensuring key operational KPIs are achieved.
3. Compliance and Risk Management
• Ensure all operations comply with local regulatory requirements and company policies.
• Identify and mitigate operational risks, implementing robust control measures to safeguard business integrity.
4. Client Support and Relationship Management
• Work closely with customer service teams to ensure seamless client experiences and prompt resolution of issues.
• Build and maintain strong relationships with key stakeholders, including regulators, partners, and service providers.
5. Process Improvement and Reporting
• Continuously review and improve operational workflows to enhance productivity and reduce costs.
• Prepare and present detailed operational reports to senior management, providing insights and recommendations for growth and improvement.

• At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field (MBA preferred).
• At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
• Proven track record of managing multi-country operations in the SEA region is a plus.
• Strong knowledge of Forex and trading platforms.
• Familiarity with SEA regulatory environments and compliance standards.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving capabilities.
• Exceptional communication and stakeholder management skills.

The Network Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers and crisis responders globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers and crisis responders, providing support to operational issues and promoting professional growth. Their responsibilities will include tasks such as responding to email inquiries, onboarding new hires and contributing to community initiatives. The ideal candidate will collaborate with our service network, operations and clinical teams to ensure service quality and excellence.

• Network Engagement
• Support hiring and oversee onboarding processes for new providers and crisis responders, ensuring they are equipped with the tools, knowledge and resources to excel in their roles for seamless integration into our network
• Organize and facilitate regular network engagement activities, including hosting monthly virtual townhalls, to foster a sense of community
• Schedule and coordinate regular training, group supervision and Q&A sessions in collaboration with Clinical team to support continuous professional development
• Communication and Support
• Handle provider- and crisis responder-related enquiries and concerns to ensure timely and accurate responses in line with organizational policies and procedures
• Escalate complex operational issues to the relevant Operations team personnel for resolution and ensure closed loop feedback
• Maintain clear and organized communication channels, including driving outreach efforts, facilitating two-way feedback and developing engagement materials to ensure everyone is well-informed
• Present consolidated feedback to leadership with actionable insights and potential solutions
• Operational Efficiency and Support
• Track and analyse engagement metrics for trends, recommend and implement strategies to drive improvements in overall satisfaction andretention of providers and crisis responders
• Collect and leverage feedback to identify areas for improvement for better operational efficiency and excellence
• Maintain thorough records of provider and crisis responder interactions, escalations, and resolutions for documentation and audit purposes
• Prepare accurate calculation of compensation based on agreed rates and contractual terms, ensuring timely and correct payroll processing while addressing discrepancies or issues in a proactive manner

• Work closely with cross-functional teams to ensure coordinated efforts, aligned communications on latest updates and effective service delivery
• Assist with service deployment for specific on-site or ad hoc requests
• Support commercial events, client delivery and other initiatives as needed

• Quality Assurance and SOP Management
• Review and verify professional qualifications including local regulation or licensing credentials to ensure compliance with company standards
• Drives provider and crisis responder quality by overseeing mandatory training completion, compliance audits, licensure management, corrective actions for performance gaps, efficient operational processes for a more motivated and effective service network
• Contribute to the development and execution of new processes or tools, including proposing and implementing enhancements to improve provider or crisis responder experience and service quality
• Review existing policies and procedures to ensure they align with best practices and evolving needs of our services
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure providers and crisis responders have the resources they need

• Experience: 1-4 years of experience in community management, event coordination, or a related role
• Language Proficiency: Fluent in English and local language, both written and spoken
• Technical Proficiency: Comfortable using data software and updating documentation, Prior experience using Freshdesk is a bonus
• Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively
• Problem-Solving Skills: Ability to handle inquiries and manage issues proactively
• Strong Verbal and Written Communication Skills: Ability to convey information clearly and adapt their communication style to different audiencee
• Attention to Detail: Strong attention to detail in data monitoring and management
• Flexibility and Adaptability: Willingness to support various tasks as needed
• Team Collaboration: Ability to work collaboratively with cross-functional teams

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This internship position, based in Malaysia, plays a crucial role in supporting our operations in Singapore. The Operations team at Funding Societies is committed to providing exceptional service to both internal stakeholders and borrowers. Our goal is to build self-sustaining scalability while delivering a market-leading experience.

As an Operations Intern, you will focus on adding value to our customers by adhering to fundamental product design principles and ensuring meticulous and timely processing of cases.

An ideal candidate should approach occasional issues/problems with a clear understanding of the limitations and a problem-solving mindset, aiming to find solutions that are sustainable and scalable.

What you will do:

• Execute assigned tasks within the specified turnaround time to ensure efficiency and accuracy.
• Review and assess applications for various initiatives, ensuring adherence to internal guidelines.
• Verify and validate initial transactions between SMEs and service providers to ensure correctness.
• Liaise with service providers and financial institutions to facilitate smooth operations.
• Perform due diligence on service submissions to confirm the legitimacy and quality of the services provided.
• Collaborate closely with internal teams and external stakeholders to ensure timely delivery of projects and tasks.

What we are looking for:

• Strong attention to detail with an ability to multitask in a fast-paced environment while meeting deadlines.
• Creative problem-solving skills and the ability to think outside the box for sustainable solutions.
• Confident and clear communicator with excellent collaboration skills across teams.
• Self-motivated, humble and a team player
• Willingness to share knowledge, ideas, and best practices with others
• Proficient with MS Office & Excel, with an in-depth understanding of various features
• Currently pursuing a degree in finance, accounting, or any related field.
• Must be in the final year of study and awaiting results
• Strong analytical and problem-solving skills.
• Able to commit for 5 days-a-week during the internship period.

You will shine in this role if you are/have:

• Prior experience in service or operations support related work.
• Experience with Slack and/or Google Workspace.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Job Brief:

 The Senior Actuarial Manager will serve as the Actuarial Reporting Lead for the organisation (including its related groups of companies), primarily responsible for overseeing and managing the actuarial valuation, financial reporting, and regulatory compliance activities. This role will require a strong grasp of actuarial principles, financial analysis, and insurance regulations in Malaysia. The candidate will work closely with various stakeholders, including senior management, regulatory bodies, and cross-functional teams, to ensure accurate and timely reporting. 

Job Responsibilities:

Actuarial Valuation & Financial Reporting

•  Lead the preparation and delivery of actuarial valuations, including claims liability and premium liability for the organisation.
• Ensure timely and accurate delivery of quarterly, annual, and ad-hoc actuarial reports for both internal and external stakeholders.
• Oversee the production of actuarial input for financial statements, ensuring compliance with Malaysian Financial Reporting Standards (MFRS) and regulatory guidelines.
• Provide insights and recommendations to senior management based on valuation results and actuarial analysis.

Regulatory Compliance and Reporting:

• Ensure all reporting complies with Bank Negara Malaysia (BNM) regulations and other relevant actuarial guidelines, e.g. Financial Condition Report (FCR) and other statutory reports.
• Stay updated on changes in local and international regulations and ensure actuarial processes align with regulatory expectations.
• Liaise with regulators and auditors to address any queries or issues.

• Data & Model Management
• Ensure the accuracy and reliability of data used for actuarial valuations and reporting.
• Lead the development, calibration, and enhancement of actuarial models for valuation and forecasting purposes.
• Implement data governance standards and work closely with IT teams to improve the quality and accessibility of actuarial data.

Risk Management:

• Provide actuarial analysis and insights to support the company’s risk management processes, including stress testing, capital adequacy assessments, and solvency requirements under the Risk-Based Capital Framework (RBC).
• Develop and implement processes to improve the accuracy and efficiency of actuarial models used in risk assessment and reporting.

Strategic Contributions

• Contribute to strategic decision-making by providing actuarial insights on pricing, underwriting performance, and product development.
• ·Lead the actuarial aspects of the company’s business planning, reinsurance arrangements, and capital management strategies.
• Participate in cross-functional projects and initiatives that require actuarial input, providing technical expertise and problem-solving skills.

Leadership & Team Management

• Stay abreast of industry developments, changes in regulatory requirements, and emerging risks that may impact the company
• Lead, mentor, and develop the actuarial team, fostering a culture of high performance and continuous improvement.
• Provide training and professional development opportunities to actuarial staff, ensuring a high level of technical competency within the team.
• Ensure collaboration with other departments such as Finance, Underwriting/ Product/ Pricing, and Claims to enhance data quality and reporting accuracy.

Job Requirements:

Education: Bachelor’s Degree in Actuarial Science, Mathematics, Statistics, or a related field

Professional Qualifications: Preferably a fellow of a recognized actuarial professional body (e.g., Institute and Faculty of Actuaries, Casualty Actuarial Society, Actuaries Institute (Australia), Society of Actuaries, or equivalent)

Experience: At least 7 years of experience in the general insurance industry, including at least 2 – 3 years of experience in people and project management

Subject Matter Expert: At least 3 core Actuarial areas in General/ Health (Re)Insurance including IFRS17, ERM, Capital Modelling, Reinsurance, Regulatory Reporting (Valuation, FCR, ICAAP, RBC) etc

Integrity and Professionalism: Demonstrates the highest level of integrity and professionalism in all dealings.

Regulatory Awareness: Deep understanding of regulatory requirements and the ability to ensure compliance.

Strategic Thinking: Ability to think strategically and provide insightful actuarial advice to guide the company’s financial decisions.

Leadership: Strong leadership skills with the ability to influence and guide the Board and senior management.

Attention to Detail: Meticulous attention to detail in all aspects of actuarial work, ensuring accuracy and reliability of outputs.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position, while located in Malaysia, is dedicated to supporting our operations in Singapore. The Operations team at Funding Societies aims to offer exceptional service to internal stakeholders and borrowers while building self-sustaining scalability and delivering a market-leading experience.

The key responsibilities of this role are to focus on value-adding to our customers while adhering to fundamental product design principles. The candidate for this role must be meticulous and timely in processing cases.

Every team member is encouraged and empowered to find and implement areas of improvement to enhance efficiency and effectiveness. An ideal candidate should approach occasional issues/problems with a clear understanding of the limitations and a problem-solving mindset, aiming to find solutions that are sustainable and scalable.

What you will do:

• Update and Maintain Credit-Ops Trackers: Ensure the accurate updating and maintenance of Credit-Ops trackers for various products in alignment with the monthly schedule, including but not limited to property, trade facility, invoice financing, working capital, and Experian.
• Maker/Checker Role: Perform the role of “maker” or “checker” for borrowers’ loan contracts, respectively, to ensure compliance and accuracy.
• KYC and Onboarding Operations: Execute KYC and backend onboarding operations for both borrowers and investors, prioritizing speed and accuracy in all operational work and documentation.
• Weekly Submissions: Conduct weekly submissions to Enterprise SG for all relevant disbursed loans.
• Early Redemption Calculations: Perform calculations for early redemption of loans for Bolt on an ad-hoc basis.
• Customer Service: Provide excellent back-office customer service, with a focus on key financing stages, such as offer acceptance, crowdfunding, and repayments, ensuring customer satisfaction and delight.
• Internal Stakeholder Engagement: Proactively engage with internal stakeholders (Sales, Credit, CX, Legal, etc.) to ensure timely and accurate processing of financing for customers.
• Process Structuring: Assist the manager/team lead in structuring and setting processes for variations and new system enhancements.

What we are looking for:

• Bachelor’s Degree in any discipline, preferably in Finance, Banking, Economic and/or Business & Commerce.
• 1-2 years’ experience in banking, trade finance operations, credit operations, back office, and credit administration.
• Interns (in last semester)/Fresh Graduates/Entry level applicants, with Upper Second-Class Honors and above, are encouraged to apply, training will be provided.
• Applicants must be willing to work in KL Eco City.
• Strong attention to detail and ability to multitask in a fast-paced environment and meet turnaround time / deadlines
• Able to think out-of-the-box for sustainable solutions to constraint problems
• Confident and clear communicator with excellent collaboration skills across teams.
• Self-motivated, humble and a team player
• Willingness to share knowledge, ideas, and best practices with others
• Proficient with MS Office & Excel, with an in-depth understanding of various features
• Strong business acumen with a genuine enthusiasm for helping SMEs
• Able to work on 1-year full time contract.

You will shine in this role if you are/have:

• Prior experience in service or operations support related work
• Champion the voice of customers.
• Experience with Slack and/or Google Workspace preferred
• Self-motivated with a continuous focus on enhancing process efficiency, possessing humility, and adept at collaborative teamwork

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Job Responsibilities:

• Oversee the secretarial department, ensuring that all corporate governance and compliance matters are handled effectively.
• Prepare and maintain official company documents, including financial filings and board meeting minutes.
• Coordinate the logistics of board meetings, including scheduling, preparing agendas, and follow-up on action items.
• Ensure compliance with statutory obligations and corporate regulations, acting as a liaison with legal authorities.
• Maintain records of company shareholders and directors, ensuring accurate and timely updates.
• Assist in the development and implementation of corporate governance policies and procedures.
• Advise the organization on best practices for corporate governance and regulatory compliance.
• Provide training and support to staff on legal and secretarial practices and procedures.
• Stay updated on developments in corporate law and governance, ensuring the company remains compliant.

Job Requirements:

• Bachelor's degree in Law, Business Administration, or related field; a professional qualification in corporate governance or company secretarial practice is an advantage.
• At least 5-7 years of relevant experience in a corporate secretarial environment.
• In-depth knowledge of corporate laws, governance frameworks, and compliance regulations.
• Excellent communication and interpersonal skills, capable of dealing with complex issues.
• Strong organizational skills with the ability to manage multiple priorities and work to tight deadlines.
• Detail-oriented with a strong commitment to accuracy and integrity.
• Ability to work independently and collaboratively within a team.
• Proficiency in English and Bahasa Malaysia; additional languages are a plus.
• Proven problem-solving skills and the ability to maintain confidentiality.