Total 450 Senior Executive sales executive job vacancies in Malaysia

Company Industry : Information Technology

Working Location : Bangsar South

Working Hour : 10am - 7pm

Working Day : Monday - Friday

Working Mode : Office based

Job Description:

1. We’re in search of a Senior Marketing Executive to undertake marketing initiatives that drives the success of our company. You will organize and coordinate creative campaigns and promotional events that aligns with trends for the target audience.
2. As a senior marketing executive in a B2B iGaming company, you will be responsible for developing and implementing our marketing strategies, promoting our brand, and driving sales growth. You should be a results-driven individual who is passionate about marketing.

• Work directly with Marketing Manager to develop effective brand marketing campaigns
• Develop and implement through-the-line activities that align with our company’s goals and objectives
• Managing the company’s digital presence including website, social media, and other online channels
• Organise and manage exhibitions or any promotional activities
• Manage and brief creative, media and digital agencies
• Liaise with third party vendors when necessary
• Maintain relationships with media vendors and publishers to ensure smooth collaboration in promotional activities
• Monitor progress of campaigns and submit reports of performance
• Prepare budgets and monitoring expenses

Skill requirements:

• Bachelor’s degree in marketing or advertising or any relevant education background
• 2-4 years of working experience in Marketing communications, experience in large scale integrated marketing campaigns is preferred
• Experience in advertising and marketing communications
• Fluent in English and Chinese, written and spoken
• Proficient in MS Office
• Strong organizational and time-management abilities
• Creativity and commercial awareness
• Experience in digital marketing is an advantages

Company benefits:

• Parking Allowance
• Medical Claim
• Annual Leave 12 days
• Medical Leave 14 days
• Medical Claim RM1000 per year

公司業：資訊技術

工作地點 : 孟沙南

工作時間 : 上午 10 點至晚上 7 點

平日 : 週一至週五

工作方式：辦公室辦公

職位描述：

1. 我們正在尋找一名高級行銷主管來開展推動我們公司成功的行銷活動。您將組織和協調符合目標受眾趨勢的創意活動和促銷活動。
2. 作為 B2B iGaming 公司的高級行銷主管，您將負責制定和實施我們的行銷策略、推廣我們的品牌並推動銷售成長。您應該是一個以結果為導向、對行銷充滿熱情的人。

• 直接與行銷經理合作，制定有效的品牌行銷活動
• 制定並實施符合我們公司目標的貫穿全線的活動
• 管理公司的數位形象，包括網站、社交媒體和其他線上管道
• 組織和管理展覽或任何促銷活動
• 管理並介紹創意、媒體和數位機構
• 必要時與第三方供應商聯絡
• 維護與媒體供應商和出版商的關係，確保促銷活動的順利協作
• 監控活動進度並提交績效報告
• 準備預算和監控費用

技能要求：

• 行銷或廣告學士學位或任何相關教育背景
• 2-4年行銷傳播工作經驗，有大型整合行銷活動經驗者優先
• 廣告和行銷傳播經驗
• 流利的英語和中文，書面和口語
• 精通MS Office
• 較強的組織與時間管理能力
• 創造力和商業意識
• 有數位行銷經驗者優先

公司福利：

• 停車津貼
• 醫療索賠
• 年假12天
• 病假 14 天
• 醫療索賠每年 RM1000

Job Description

• Sell and execute all authorised products and promotional activities.
• Lead the exclusive sales rep & general sales team for customer development & distribution.
• Explore new opportunities by opening new accounts.
• Distributor order planning & validate sell out claim.
• Coaching distributor sales team for trade execution excellent.
• Manage stock level to ensure continuous availability and regular rotation.
• Ensure correct shelf price and merchandising are implemented.
• Service all outlets in assigned territory as scheduled.
• Manage daily settlement and collection of payment.
• Participate in sales activation and promotional activities as and when required.
• Enhance relationship through productive communication with all customers to ensure prompt response to needs or complaints to achieve maximum customers' satisfaction.
• Monitor activity at store level and communicate competitive, category, and product information that affect sales results (e.g. pricing, product assortment, promotion and placement) to Sales Management, so that they can proactively respond with new strategies and tactics
• To perform any other task or assignment as directed by the management from time to time.

Job Purpose:

Execute customer plans for volume development and maintain customer service for all stores in the assigned territory to achieve monthly, quarterly and annual sales volume, collection and profit targets.

Job Description

• Sell and execute all authorised products and promotional activities.
• Lead the exclusive sales rep & general sales team for customer development & distribution.
• Explore new opportunities by opening new accounts.
• Distributor order planning & validate sell out claim.
• Coaching distributor sales team for trade execution excellent.
• Manage stock level to ensure continuous availability and regular rotation.
• Ensure correct shelf price and merchandising are implemented.
• Service all outlets in assigned territory as scheduled.
• Manage daily settlement and collection of payment.
• Participate in sales activation and promotional activities as and when required.
• Enhance relationship through productive communication with all customers to ensure prompt response to needs or complaints to achieve maximum customers' satisfaction.
• Monitor activity at store level and communicate competitive, category, and product information that affect sales results (e.g. pricing, product assortment, promotion and placement) to Sales Management, so that they can proactively respond with new strategies and tactics
• To perform any other task or assignment as directed by the management from time to time.

Key responsibilities for this role:

• Compile and update database of lists for Exhibitor Promotion.
• Support sales team to carry on exhibitor promotion activities and materials including organizing side events, roadshows, etc.
• Work with internal stakeholders and customers to ensure event reports are generated on a timely manner
• Work with Manager to liaise with suppliers to make sure all works are done. Raise ticket for payment and follow up payment schedule to suppliers.
• Support development of the Event’s strategy and direction through idea generation to enrich the value proposition
• Manage special events/campaigns, ensuring a high-quality level of delivery in support of the Event’s strategy and improve overall customer experience
• Continuously develop industry knowledge through internal and external relationships
• Build Event loyalty with customers in understanding both specific and wider market needs, feeding trends/ issues back into the Event Manager as input to Event strategy
• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to set up for success
• Negotiate with venues and suppliers for Event specific requirements
• Support Event Manager in overseeing brand strategy, escalating any strategic decisions required
• Perform additional responsibilities as assigned towards successful Event delivery

Technical sales role & a part of sales team, helping organizations obtain better brand recognition and financial growth. Coordinate with company executives and local sales & marketing professionals to explore and develop high-value proposition business solution in Malaysia. Could support SEA region if required.

Duties and Responsibilities:

• Responsible for driving strategic sales initiative in Malaysia.
• Represents organization in providing solutions to difficult technical issues associated with specific projects.
• Interacts with senior external personnel on significant technical matters often requiring coordination between organizations. Strong ownership and positive attitude on business development.
• Promote and sell John Crane products in accordance with the company policy, pricing guidelines and regulations.
• Pursue new market expansion opportunities in high-value proposition solution businesses, such as CCUS projects, reliability & asset management contract, turbo machinery upgrade / retrofit services and monitoring sense solution.
• Work with account sales to explore the leads and develop the opportunities.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward.
• With good technical background and strategic thinking when promote the solution and initiative.
• Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives Prepare material of contract ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with the clients. Ability to build rapport with clients and strong connection. Account management for key customers.
• Travelling to meet the clients with sales team, coverage whole Malaysia. As well as overseas by requested.
• Ad hoc, flexible to face any contingency plan, take assigned activities organized.
• Work with the local sales staff on driving growth promoting strategic products and services Acting as technical sales to work with account sales to explore the leads and develop the opportunities.
• Support country /Sales team to achieve country /individual budgets.
• Develop go to market strategies in line with John Crane Y tree initiatives
• Utilize technical background to thoroughly understand John Crane's products portfolio and solutions. This includes their features, benefits, applications, and how they address specific challenges in various industries.
• Conduct in-depth market research to identify potential customers and industries where John Crane's solutions can provide significant value. Analyze competitors' offerings and market trends to position John Crane effectively.
• Leverage your technical knowledge to engage with customers on a deeper level. Understand their pain points and requirements and demonstrate how John Crane's solutions can address their specific needs. Offer technical insights and recommendations
• Aim to support new products selling, turbo opportunities development, like DGS & turbo system in upgrading and retrofitting.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward. Support account sales to deliver the business result in high-value proposition products, contract and solution selling.

• Research and identify new leads and potential new markets.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Attending conferences, meetings, and industry events.
• Preparing PowerPoint presentations and sales displays.
• Developing quotes and proposals.
• Negotiating and renegotiating by phone, email, and in person.
• Identifying, qualifying, and securing business opportunities.
• Responding to client requests for proposals (RFPs).
• Answering potential client questions and follow-up call questions.
• Creating and maintaining a list/database of prospect clients.
• Maintaining short- and long-term business development plans.
• Understanding client needs and offering solutions and support.
• Collaborating with management on sales goals, planning, and forecasting.

• Candidate must possess at least a Bachelor's Degree in Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Business Studies/Administration/Management or equivalent.
• Required language(s) : Bahasa Malaysia, English and Mandarin (a plus)
• Required basic software skills: MS Office.
• Solar Engineering Project/Business Development Experience is a PLUS.
• Self-motivated with strong willing to learn attitude.
• Capable of performing in a high paced environment.
• Must possess own car.
• Minimum Junior Executives specializing in Marketing/Business Development or equivalent sales person with excellent sales track record and experience will be seriously considered.
• Candidate will be based in Petaling Jaya branch office.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required skill(s): Business Development, Sales, Marketing, Presentation, Communication, Negotiation, Financing Modelling, Market Study

• Provide timely human resources services to the internal clients which include liasing with HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.
• Ensure the daily activities in the HR Service Centre are comply to the standard work procedures and related legal requirements
• Provide the day-to-day HR service centre processing, including Pre-Onboarding medical and background screening,  Employee ID Administration, Expatriate Administration
• To coordinate necessary documents submission and to perform data entry in portal for Dasar Gaji Progressive application submission
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• To explore potential leads and ultimately close them.
• Handle and manage current & new customers.
• Response efficiently to inquiries with appropriate information about company products and Services.
• Propose a solution with quotations for potential customers based on their requirements.
• Strategize, plan and execute sales activities to achieve individual sales target.
• Attend to customer complaints and to resolve issues pertaining to sales and customer relations and ensure the Company’s interest is well protected.
• Work closely with Design & Project team and other internal stakeholders to fulfil project handover.
• Be vigilant on account receivables.
• Be a spokesman to the external community on our products and services.
• To assist or handle any tasks assigned by superior.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• Minimum Diploma in any field, preferably in Business or related fields
• Must be fluent in English and Malay; proficiency in other languages, e.g., Chinese, is a plus
• Resourceful and detail-oriented
• Ability to thrive in a fast-paced, dynamic environment
• Strong networking and communication skills
• Proficient in MS Office (Word, Excel, and PowerPoint)
• Ability to think strategically, prioritize tasks, and work independently with minimal supervision
• Excellent communication, negotiation, and interpersonal skills

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

The Digital Marketing Executive (Advertising Operations) will focus on managing and optimizing advertising campaigns across multiple digital platforms, including Facebook, Google, TikTok, and more. This role requires a data-driven and detail-oriented individual with expertise in handling advertising operations to maximize campaign performance and return on investment (ROI). The ideal candidate will have strong analytical skills, a deep understanding of platform-specific advertising tools, and a passion for delivering measurable results.

• Plan, execute, and optimize advertising campaigns across platforms such as Facebook Ads, Google Ads, TikTok Ads, and other relevant channels.
• Monitor ad performance and KPIs (CTR, CPC, CPA, ROAS, etc.) to ensure campaigns meet performance objectives.
• Conduct A/B testing on ad creatives, audiences, and bidding strategies to identify best practices and improve results.
• Collaborate with the design and content teams to develop high-performing ad creatives and copy.
• Analyze campaign data to generate actionable insights and create regular performance reports for stakeholders.
• Stay up-to-date with platform updates, trends, and best practices to ensure campaigns leverage the latest features and strategies.
• Conduct audience research and segmentation to target the right demographics effectively.
• Manage advertising budgets, ensuring efficient allocation to achieve the highest ROI.
• Troubleshoot and resolve technical issues related to advertising platforms and campaigns.
• Collaborate with external vendors or agencies when needed to execute large-scale campaigns or specialized initiatives.

Qualifications

• Bachelor’s degree in Marketing, Advertising, Business, or a related field.
• Proven experience in digital advertising operations or similar roles, with a track record of managing successful ad campaigns.
• Proficiency in advertising platforms, including Facebook Business Manager, Google Ads, TikTok Ads Manager, and analytics tools like Google Analytics.
• Strong analytical skills and experience working with large datasets to derive insights.
• Excellent understanding of ad formats, targeting options, and optimization techniques on various platforms.
• Familiarity with tracking tools and conversion tracking setup (e.g., UTM tags, pixels, Google Tag Manager).
• Strong organizational skills with the ability to handle multiple campaigns and deadlines simultaneously.
• Exceptional attention to detail and problem-solving skills.
• Knowledge of programmatic advertising and retargeting strategies is a plus.
• Certification in Google Ads, Facebook Blueprint, or similar is highly desirable.

• Team culture - highly practical and results oriented
• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Casual work attire

KEY RESPONSIBILITIES

• To manage and ensure information between mall with media and general public is timely, accurate and reinforces the mall’s brand identity and positioning.
• To co-create and co-ordinate in uploading the approved contents, photos and relevant information to the mall’s website, Facebook and social media application.
• To support, execute and coordinate a variety of marketing, promotion and thematic events to draw shopper traffic in the specific month(s)
• Maintain relationships with service providers, vendors and publishers to ensure collaboration in marketing activities.
• Assist in the administrative and corporate records of the department.
• Support and responsible for procurement related to campaigns, activities and capex items.

• Schedule onsite surveys, aircon installations and servicing, ensuring timely and efficient completion of the service.
• Ensure excellent customer service by addressing customer requests and inquiries effectively.
• Oversee and manage a group of technical personnel training and performance management.
• Oversee and manage service recovery for any issues that may arise during installation.
• Ensure accurate data input for aircon related works.
• Analyse data to identify and highlight trends.
• Develop and implement process improvements to increase efficiency and effectiveness of the aircon department.
• Maintain accurate records of all work performed.
• Handle other operational duties as the team requires.

• Fluent in English (spoken and written)
• 1-2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup
• Data Entry and Management
• Social Media Moderation is a plus.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

• rBU Product Purchasing buyer for a Product Group along the complete Product Life Cycle (included product relocation).
• rBU Purchasing Strategy, Quality and Target Cost responsibility and accountability for the related Product Group(s).
• rBU contact interface to Material Field purchasing (Commercial, Quality) / Assure aligned product messages for the related Product Group from rBU to the Material Field Purchasing.
• Escalation in the rBU for Purchasing related issues (commercial, quality, logistics).
• Prepare aligned rBU Product Group Purchasing Strategy for PT-MT/PPU.
• Definition & Maintenance of a Product Group Purchasing Strategy considering TTM and Value Stream targets.
• Product Group interface from Purchasing to rBU.
• Leading and responsible for the RPP activities in the respective Product Group (creation, implementation, cooperation cross-functionally).
• Early Supplier involvement in TTM to support Product Innovation and Target Cost Achievement    (PILUM, GENESIS).
• Support Annual Price Negotiation by providing new potential business opportunities of Product Group in pipe-line.
• Challenge and support Material Field buyers to achieve Best Material Field Costs.
• Support Material Field Buyers for contracting (e.g. SE-contracts, NDA, Concept Competition etc.).
• Create transparency of costs of Product Group by benchmarking (support the Global Product Champion).
• Responsible for achievement of Best Costs in Product Group (Benchmarking, TCO, RPP) before/after SOP.
• Responsible for Product Group related quality activities (e.g. ISIR, 8D, VQS, etc.).
• First escalation level for Quality and Logistics related supplier issues from Plant.
• Takes care of purchasing related topics/tasks in the Value Stream.

Your responsibilities as Affiliate Marketing Executive will include but not limited to:

Affiliate Marketing

• Manage and optimize the affiliate program, including recruiting and supporting new brand ambassadors.
• Provide affiliates with best practices, guidelines, and tools to drive product promotion and sales.
• Monitor affiliate performance, run test-and-learn initiatives, and optimize for higher ROI.
• Track commissions and campaign results, ensuring alignment with business objectives.
• Support other marketing initiatives as required by the immediate supervisor.
• Stay updated on industry trends and competitor activities to inform strategies.

KOL Marketing

• Develop KOL marketing strategies to meet campaign objectives, focusing on reach, engagement, and UGC.
• Identify and source relevant KOLs (macro to nano influencers) for brand campaigns and events.
• Coordinate product seeding and influencer participation in events such as press conferences, store openings, and community activities.
• Build and maintain long-term relationships with KOLs for ongoing collaboration.

Partnership Management

• Develop and manage partnerships for events, membership programs and promotional activations.
• Build and maintain strong relationships with partners including banks, F&B brands, retailers, universities, and other brands.
• Identify new partnership opportunities and negotiate deals that align with business goals.
• Oversee and track partnership performance to ensure alignment with objectives and deliver ROI.

ABOUT YOUR ROLE

You will be required to lead the compliance of end-to-end Logistics for MY, SG & PHP.  Managing the operation of external warehouses including bonded warehouses.

YOUR RESPONSIBILITIES WILL INCLUDE 

• Coordinate with the planning of shipping from the manufacturing location. 
• Prepare operational schedules and coordinate logistics activities to ensure delivery of products meet specifications.
• Lead brokerage compliance and all customs clearance related activities for import shipments
• Application and renewal of MIDA certifications for manufacturing raw materials duty exemption.
• Timely updates on C1 and CJ5 application for SST exemption.
• Lead the operations of the external warehouses (including bonded warehouse), ensuring compliance with local regulations and company standards.
• Negotiate prices and rates in accordance to company guidelines and standards.
• SIRIM application for electronics demo (for engineering team) equipment.
• Ensure compliance with customs clearance procedures, particularly for bonded warehouse shipments.
• Ensure all logistics operations comply with local and international trade regulations.
• Handle documentation for bonded warehouse activities, customs clearance, and delivery logistics.
• Monitor and analyze KPIs related to external warehouse and transporter to drive continuous improvement
• Manage and coordinate with import shipment and shunting transporters for efficient and timely delivery arrangements.      
• Coordinate inventory control and stock accuracy in both bonded and non-bonded storage facilities.
• Participate or lead process effectiveness and continuous improvement projects.
• Maintain appropriate records and prepare reports. 
• Other job functions as and when required by the department.    

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking a talented and driven Business Development Executive to join our team at Igloo Insure. This full-time role is based in Kuala Lumpur and will play a crucial part in driving new business growth for our organisation. The role requires 75% seeking new businesses and 25% client account servicing.

Job Responsibilities 

Market Research & Analysis:

• Conduct research to identify new market trends, customer needs, and business opportunities.
• Analyze competitors and stay updated on industry developments.

Lead Generation & Prospecting:

• Identify and approach potential clients through cold calls, emails, networking, and other outreach methods.
• Develop and maintain a pipeline of qualified prospects.
• Reactivates & engages dormant agents, business partners and sales agencies to increase overall activity ratio
• Achieves recruitment target of new business partners such as insurance agents, sales agencies and corporate accounts

Client Relationship Management:

• Build and nurture relationships with new and existing clients.
• Understand client requirements and propose tailored solutions.
• Act as a point of contact for client inquiries and ensure satisfaction.

Reporting & Documentation:

• Maintain accurate records of sales activities, prospects, and client communications.
• Provide regular reports on business development activities, pipeline progress, and revenue forecasts.
• Report and work closely with the reporting manager.

Collaboration & Coordination:

• Work closely with internal teams, such as marketing, product, and operations, to deliver optimal client solutions.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in sales, marketing, or business development (2+ years preferred).
• Familiarity in the insurance industry. Strong communication, negotiation, and interpersonal skills.
• Ability to think strategically and identify growth opportunities.
• Self-motivated, goal-oriented, and capable of working independently.

KEY RESPONSIBILITIES

• To assist HOD with the FM budget and expenses (OPEX & CAPEX)
• Responsible for administrative works, document systemization and upkeep.
• To attend POI meeting and discussion with the respective department when it deems necessary.
• Maintain / update reports, files and records.
• To assist the FM team as and when it deems necessary.
• To perform any data entry such as HR TimeTec & attendance and to ensure timely submission.
• To assist in preparing monthly / weekly / yearly report.
• To initiate, track and follow up on insurance claims.
• To assist in preparing pre-liminary contracts and agreements renewal and coordinate with legal department.
• To manage the FM storeroom and stocks when needed.
• Arranging meetings, preparing agendas, and taking minutes.
• Maintain and order office supplies.
• Receive invoices and review for accuracy.
• To carry out any other duties instructed by the management from time to time.

WHAT YOU WILL OWN:

● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training

WHAT YOU WILL OWN:

● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

1. To ensure stores activities are operated smoothly and according to the Standard Operating Procedures. 

   • Manage to handling product quality, stores cleanliness and quality staffs and hygiene.
   • Check bank-in reports of stores to ensure daily sales takings are banked in on time.
   • Monitor and ensure smooth daily operation at the stores assigned.
   • Verification of stores requisitions which includes stock take report, petty cash, claim, payroll, hiring of part time.
   • Ensure Store Opening, Closing and sales transactions are in line with the SOP.
   • Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.

2. To train, guide & coach service staff on performance & discipline and plan work shift for store staff. 

3. Responsible in renewing stores license with local council.

4. Ensure overall retail outlets operations are managed effectively to achieve sales targets, maximize profitability and productivity, increase customer satisfaction, and ensure continuous business growth. It also including the monitoring and execution of marketing program.

5. Manage customer complaints promptly and take effective action to prevent a recurrence of such complaints.

6. Monitor and control the operational expenses and budgets.

7. Able to plan sales promotion & marketing initiative.

8. Ensures identification of obsolete/slow moving stock and obtain management approval on markdowns and product discounts to ensure stock is liquidated as per retail /brand/category guidelines.

9. To ensure all orders issued are delivered on time and ensure the highest delivery ratio.

10. To conduct competitor surveys on the product's features, prices, and the activities that are taking place in other surrounding outlets.

11. Any other ad-hoc duties assigned by Management.

As the Executive Housekeeper, you will be responsible for one of the biggest departments in the hotel. Your influence on the team will ensure the delivery of an exceptional customer experience. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. Further you will provide the team members with guidance and training , implement SOPs and ensure well maintained guest facilities.

Primary Responsibilities

Marketing Management

• Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets
• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases
• Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments
• Disseminates corporate press releases to appropriate local trade and consumer media
• Establishes a program for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned
• Coordinates all activities with the Sales Manager
• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate
• Maintains mailing list/contact file
• Maintains hotel photo file
• Liaises with Human Resource Manager on matters affecting corporate image
• Develop hotel gifts and giveaways
• Builds profile within local market place through attendance at various events and local market place
• Co-ordinates hotel photography when required
• Monitors awareness of competitor activities and use information when developing strategies
• Plans and coordinates sponsorship activities.
• To supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
• To organize regular visits by professional persons from the media and members of the trade to the hotel.
• To present a summary of visits to the General Manager and Director of Sales & marketing on a regular basis.
• To attend all official functions as a representative of the hotel.
• To greet all VIP guests of the hotel.
• To ensure that stationary and printed items are standardized and conforms to the MERCURE standards.
• To closely coordinate social events in the hotel.
• To closely observe matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

Team Management

• Interview, select and recruit direct reports  
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

Familiarise vendors and vendor details for each country and services inorder to manage and control them effectively for seamless delivery from each vendor in coordination with local level HUB resources / local Delivery resources 

Familiarise E2E vendor payment processing  for each of the services for each country inorder to pay them as per aligned schedule everytime for seamless delivery from each vendor

Understand country level & vendor level exceptioins, timelines, requirements etc in detail inorder to bring standardization in future operations

1. Ensure timely execution of store operations*

*Store refers to online stores for Brand partners

• Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc)
• Check and investigate reasons for unsuccessful orders and recommend solutions
• Conduct check on OOS listings and rectify where necessary
• Develop and upload product listings for stores in accordance to best practices
• Maintain promotions for stores and perform ROI analysis for future learnings

2. Develop stores in accordance to best practices

• Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores
• Partner Brands and internal teams with ultimate objective of increasing conversion rates
• Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions

3. Reporting and Campaign participation

• Extract daily, weekly, and monthly reports as required
• Ensure 100% campaign participation and campaign product submissions
• Collate campaign deadlines and requirements to coordinate with relevant internal teams

4. Platform Insights and Expertise

• Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments
• Assist in the development of best practices for showcase and learnings for regional sharing