Total 30 it technician job vacancies in Malaysia

Responsibilities : 

• Carry out either mechanical or electrical works
• Work at site on any engineering works
• Assist in any maintenance and repair works
• Assist in any break down call job
• Possess certification, diploma or degree in industrial / electrical / mechanical engineering or wireman certificate.
• Those without above mentioned qualification but with any working experience on either electrical panel or any electrical works in industrial sector are encourage to apply.
• Those without any qualification but with years of working experience in engineering fields or with some welding skills are encourage to apply.
• Must be willing to travel outstation, work overtime and able to attend break down call when require.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Job Highlights

Supportive Teammate

Innovative & Growth Work Culture

Learn from seasoned professionals

IT Support - Internship (January Intake)

Job Scope and Description:

• setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
• Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
• Seeking a customer support specialist to assist clients via phone and remote access.
• Comprehensive training and hands-on guidance provided.
• Opportunity to discover your talents and work alongside senior experts and young professionals.

Requirements:

• Diploma/Bachelor in Computer Science/Information Technology or equivalent.
• Proficiency in Bahasa Malaysia, and English.
• Able speak and read in Mandarin.
• Able to work in Raja Uda, Butterworth Penang

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Five-day workweek, 8:30 am to 5:30 pm.
• Reasonable annual leave and maternity/paternity leave entitlements.
• Relaxing cafe area, free parking, complimentary snacks and beverages, and more.
• Our company values passion, hard work, collaboration, purpose, and performance.
• Career development opportunities

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Purpose

Responsible for ensuring Regulatory and Operational IT functions are in accordance with relevant laws and regulatory guidelines, fostering a strong compliance culture in the Bank’s overall environment and ensuring operations within regulatory compliance.

Job Description

1. IT Compliance Advisory

• Provide advisory services on IT compliance related to regulatory and operational requirements.
• Participate in IT project/ task force as advisor or reference point and serves as a key point of reference for the business unit (BU) and stakeholders in relation to regulatory guidelines.
• Act as liaison officer between bank and regulatory bodies, banking associations, and authorities. Respond to inquiries from internal and external parties to ensure alignment with compliance expectations and deliverables.

1. IT Compliance Reviewer

• Develop annual compliance review plan for the IT domain, encompassing regulatory policy documents, CRR, and upcoming regulatory requirements.
• Conduct an independent IT compliance review to ensure IT adhere to applicable compliance criteria and required standards.
• Follow up on the action plan according to compliance findings in the review activities.

1. Independent IT Compliance Assessor

• Perform an independent assessment on IT and Digital proposal/concept paper signoff prior submission to the Management Committee and BNM submission (where necessary).
• Ensure proposed concept adherence to internal and external policy guideline.

1. Administration

• Ensure the Compliance Risk Control repository is consistently updated.
• Prepare/facilitate internal and external reporting to Management, Board and regulators (where applicable).

Other requirement

Capability in overseeing cybersecurity domain to mitigate technology-related risks will add significant value.

Basic Qualifications

• Bachelor/ Degree in any IT discipline.
• Minimum 3 years of experience in a related field such as Compliance, Audit, Risk Management, or IT is required for this position.
• Relevant Compliance, AML, Audit and Risk-related Certifications and /or any other relevant certification with regard to Compliance from the Asia Institute of Chartered Bankers (AICB) is considered an added advantage.
• Relevant IT certification and Project Management Professional (PMP) from recognized bodies, foundations i.e. ITIL, Prince2, TOGAF is an added advantage.
• Experience in banking operations regulatory compliance, operational compliance, IT or product knowledge is an added advantage.

• Technical competencies
• Demonstrated with regulations/guidelines of Bank Negara Malaysia, Acts, company laws, and compliance framework pertaining to the financial services industry

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal development opportunities
• Dental insurance

工作亮點

支持隊友

創新與成長的工作文化

向經驗豐富的專業人士學習

IT 支援 - 實習（一月入學）

工作範圍及說明：

• 設定、培訓、故障排除和測試我們的軟體，為客戶問題提供專家建議和解決方案，並確保所有問題都得到及時解決並讓客戶滿意。
• 具備解決問題、故障排除和調試的技能，能夠快速有效地識別問題並將問題升級到適當的支援等級。
• 尋求客戶支援專家透過電話和遠端存取為客戶提供協助。
• 提供全面的培訓和實踐指導。
• 有機會發現自己的才能並與資深專家和年輕專業人士一起工作。

要求：

• 電腦科學/資訊科技文憑/學士學位或同等學歷。
• 精通馬來語和英語。
• 能夠用國語說和讀。
• 能夠在 Raja Uda, Butterworth Penang 工作

津貼和福利

• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 每週工作五天，上午 8:30 至下午 5:30。
• 合理的年假和產假/陪產假權利。
• 輕鬆的咖啡廳區、免費停車場、免費小吃和飲料等等。
• 我們公司重視熱情、勤奮、協作、目標和績效。
• 職涯發展機會

Responsibilities:

• Execute full software development life cycle (SDLC).
• Create flowcharts, layouts and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Comply with project plans and industry standards.
• Ensure software is updated with latest features.

Requirements:

• Proven work experience as a Software Engineer or Software Developer.
• Experience designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages.
• Strong knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC).
• Familiarity with test-driven development.
• Excel in software engineering tools.
• Ability to document requirements and specifications.
• Possess at least a Bachelor's Degree in Computer Science, Engineering or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

Requirements:

• Fresh graduates are welcomed to apply.
• Knowledge of social media and basic IT skills is an advantage.
• Creative marketing ideas aligned with current trends.
• Ability to work under targets set by management.
• Must have own transportation.

Key Responsibilities:

• Develop and implement effective sales strategies to promote IT products or services.
• Maximize sales efficiency and identify potential customers through research and profiling.
• Maintain healthy client relationships and address feedback or complaints.
• Design and oversee marketing campaigns to increase brand awareness.
• Prepare budgets and time constraints for marketing initiatives.
• Track sales data and create performance reports.
• Collaborate with cross-functional teams.

Qualifications:

• Strong communication and negotiation skills.
• Analytical mindset for market research and competitor analysis.
• Creativity in designing effective marketing campaigns.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

BROAD FUNCTION

To manage effectively, coordinate with maintenance team on Building maintenance, facilities, fixtures fittings and equipment’s preventive maintenance program.

PRINCIPAL RESPONSIBILITIES:

1. All plant building maintenance, inclusive minor electrical works and other plant related works.
2. Responsible for maintenance and operation of the facility (including electrical systems, mechanical systems, janitorial services, and all other aspects of the business’ operations).
3. Responsible for building and equipment maintenance programs including plumbing, Electrical works, HVAC, fire/ life safety systems, plant utilities and facilities.
4. General maintenance on the chillers, A/C & up keeping
5. Inspection, maintenance of all support system including fire alarm system.
6. Incoming raw water system, water chilling system maintenance & Up keeping
7. Incoming gas receiving & usage monitoring
8. Supporting to Mechanical Engineer & Supervisor on all mechanical related work.
9. Maintenance of silo system pumps & up keeping
10. Manages energy conservation programs and tracks utility usage/ costs.
11. Investigates or ensures adequate investigation of all incidents and facilitates corrective action to prevent future occurrence.
12. Manage and lead contractor, vendors and service providers to perform maintenance works.

EDUCATION, SKILLS AND EXPERIENCE

1. Certificate or Diploma in Mechanical
2. Minimum 1 ~ 2 year of experience preferably in Manufacturing   
3. Computer Literate.
4. Good analytical skills and proactive.
5. Good communication skills at all levels.
6. Able to work under pressure
7. Good team player and able to multi-tasks.
8. Able to commit to 12-hour shifts/normal working hours according to organization requirement
9. Fresh graduates are encouraged to apply (Training will be provided)

Perks & Benefits

• Casual dress code
• Medical insurance

Job Responsibilities :

1. Premises & Facilities Management

• Oversee all maintenance and repair of Mechanical and Electrical and Civil works or and services including lifts, gen-sets and etc, perform preventative maintenance work, determinesystem problems and make recommendations for repair, review and evaluate the qualityof vendor work.
• Supervise all the service contractors/vendors employed by the developer or RMM to ensure that work done as per contract.
• Assist Assistant Building Manager to plan, schedule and coordinate monthly or bi-monthly meetings with all appointed vendorsin relation to operations and administrations.
  • Plan, schedule and coordinate monthlyor bi-monthly meetingswith all appointedvendors in relationto operations and administrations.
  • To deal, attend and response all enquiries and complaints made by the developer, residents, local authorities and or service providers
  • To plan preventive maintenance programme and implement  the same.
• Carry out buildinginspection on weeklybasis or when necessary to ensure all facilities and equipment are in good conditions.
• Regularly carry out building audit inspection (common area) for defect report to the developer
• Oversee buildinglighting system including parking street lights and landscaping; installand repair or replace as and when required
• Assist Assistant Building Manager in liaising with local authorities for inspections and licencing (lifts, firefighting system and etc)

Job Requirements:

• Certificate in Electrical / Mechanical or equivalent and or
• 2 years experience in various scope of property management & building facilities.
• Knowledge in Microsoft Office Applications (Word, Excel, Powerpoint)

Skills Required :

• Strong electrical & mechanical and civil background
• Technical troubleshooting and knowledge on building facilities (M&E)
• Good interpersonal and communication skills
• Good relationship with the developer, residents, Management

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

工作目的

負責確保監管和營運IT職能符合相關法律和監管指引，在銀行整體環境中培養強大的合規文化，並確保營運符合監管要求。

職位描述

1. IT合規諮詢

• 提供與監管和營運要求相關的 IT 合規性諮詢服務。
• 作為顧問或參考點參與 IT 專案/工作小組，並作為業務部門 (BU) 和利害關係人在監管指南方面的關鍵參考點。
• 擔任銀行與監管機構、銀行協會和當局之間的聯絡官。回應內部和外部各方的詢問，以確保符合合規期望和可交付成果。

1. IT合規審查員

• 制定 IT 領域的年度合規審查計劃，包括監管政策文件、CRR 和即將到來的監管要求。
• 進行獨立的 IT 合規性審查，以確保 IT 遵守適用的合規性標準和要求的標準。
• 根據審查活動中的合規結果跟進行動計劃。

1. 獨立 IT 合規評估員

• 在提交給管理委員會和國家銀行提交（如有必要）之前，對 IT 和數位提案/概念文件簽署進行獨立評估。
• 確保提出的概念符合內部和外部政策指南。

1. 行政

• 確保合規風險控制儲存庫持續更新。
• 準備/協助向管理階層、董事會和監管機構（如適用）進行內部和外部報告。

其他要求

監督網路安全領域以減輕技術相關風險的能力將增加顯著的價值。

基本資格

• 任何 IT 學科的學士/學位。
• 該職位需要在合規、審計、風險管理或 IT 等相關領域擁有至少 3 年經驗。
• 亞洲特許銀行家協會 (AICB) 頒發的相關合規性、反洗錢、審計和風險相關認證和/或任何其他與合規性相關的認證被視為額外優勢。
• 來自公認機構、基金會（例如 ITIL、Prince2、TOGAF）的相關 IT 認證和專案管理專業人員 (PMP) 是一項額外優勢。
• 具有銀行業務監管合規性、營運合規性、IT 或產品知識的經驗者優先。

• 技術能力
• 展示了馬來西亞國家銀行的法規/指南、法案、公司法以及與金融服務業相關的合規框架

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 個人發展機會
• 牙科保險

• Knowledge in the servicing, checking and troubleshooting and installation of all type of Fire- Fighting equipment and system would be an advantages.
• Able to check and troublshoot Fire Alarm Panel and identify the problem
• Able to repair  electronic cards and circuit would be an advantage
• Able to check and troubleshoot all type of pumps and pump panel
• Fresh graduate who are willing to learn are encourage to apply.
• Training will be provided.
•  Must Possess own motorbike and License.
• Willing to travel outstation  and possess car driving license would be and
• advantage
• Knowledge in computer work excel.,Words, power point and micro soft project

Qualifications 

• Must possess diploma in M&E / Building / Electrical & Electronic

工作職責：

1. 物業及設施管理

• 監督機電和土木工程或服務（包括電梯、發電機組等）的所有維護和維修，執行預防性維護工作，確定係統問題並提出維修建議，審查和評估供應商工作的品質。
• 監督開發商或 RMM 僱用的所有服務承包商/供應商，以確保按照合約完成工作。
• 協助助理建築經理規劃、安排和協調與所有指定供應商有關營運和管理的每月或每兩個月一次的會議。
  • 規劃、安排和協調與所有指定供應商有關營運和管理的每月或每兩個月一次的會議。
  • 處理、出席和回覆開發商、居民、地方當局和/或服務提供者提出的所有詢問和投訴
  • 制定預防性維護計畫並實施。
• 每週或在必要時進行建築檢查，以確保所有設施和設備狀況良好。
• 定期進行建築審計檢查（公共區域），向開發商報告缺陷
• 監督建築照明系統，包括停車路燈和景觀美化；根據需要安裝、修理或更換
• 協助助理大樓經理與地方當局聯絡檢查與許可（電梯、消防系統等）

職位要求：

• 電氣/機械或同等學歷證書和/或
• 在各種物業管理和建築設施領域擁有 2 年經驗。
• Microsoft Office 應用程式知識（Word、Excel、Powerpoint）

所需技能：

• 深厚的機電和土木背景
• 技術故障排除和建築設施 (M&E) 知識
• 良好的人際溝通與溝通能力
• 與開發商、住戶、管理階層有良好的關係

津貼和福利

• 事假
• 開放文化
• 個人發展機會

廣泛的功能

為了有效管理，與維修團隊協調建築物維護、設施、固定裝置和設備的預防性維護計劃。

主要職責：

1. 所有廠房維護，包括小型電氣工程和其他工廠相關工程。
2. 負責設施的維護和運作（包括電氣系統、機械系統、清潔服務以及企業營運的所有其他方面）。
3. 負責建築和設備維護計劃，包括管道、電氣工程、暖通空調、消防/生命安全系統、工廠公用設施和設施。
4. 冷水機、空調和保養的一般維護
5. 檢查、維護所有支援系統，包括火災警報系統。
6. 原水進水系統、冷水系統維護與保養
7. 輸入氣體接收和使用監控
8. 支援機械工程師和主管所有機械相關工作。
9. 筒倉系統幫浦的維護與保養
10. 管理節能計劃並追蹤公用事業使用/成本。
11. 調查或確保對所有事件進行充分調查，並促進採取糾正措施以防止未來再次發生。
12. 管理和領導承包商、供應商和服務提供者執行維護工作。

教育、技能和經驗

1. 機械證書或文憑
2. 至少 1 ~ 2 年製造經驗優先
3. 懂電腦。
4. 良好的分析能力和積極主動的態度。
5. 各個層級都有良好的溝通能力。
6. 能夠在壓力下工作
7. 良好的團隊合作精神，能夠同時處理多項任務。
8. 能夠根據組織要求承擔12小時輪班/正常工作時間
9. 鼓勵應屆畢業生申請（將提供培訓）

津貼和福利

• 休閒著裝要求
• 醫療保險

Maintenance Agent-Technician
You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Inspect and perform preventative maintenance on property’s facilities and equipment
Inspect all areas of the property for safety issues and take immediate corrective action
Assist guests regarding property facilities in an informative and helpful way

Job Requirement:

• Candidate should possess a Primary / Secondary School, Professional Certificates or equivalent in Engineering (Metal Fabrication / Tool & Die / Welding)
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Manufacturing / Production or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 2 Full-Time positions available

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Engineering (Metal Fabrication / Tool & Die / Welding)
• Preferably Non-Executive specializing in Manufacturing / Production or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in Malay, English language for both spoken and written
• 1 Full-Time positions available

Job Summary:
We are seeking a detail-oriented and proactive IT Procurement Specialist to join our team. This role is responsible for managing procurement activities, supporting contract negotiations, and ensuring the timely processing of purchase requisitions, invoices, and payments. The ideal candidate will have experience with procurement systems, financial reconciliation, and contract management for IT-related services and software.

Key Responsibilities:

Procurement & Requisition Management

• Create, review, and submit purchase requisitions in Oracle.
• View and manage purchase orders (PO), payments, invoices, and receipt information.
• Ensure timely and accurate updates to procurement records and Smartsheet trackers.

Invoice & Payment Processing

• Process and update invoices for cloud platforms such as AWS, Google, and Azure.
• Reconcile invoices to ensure accuracy and resolve discrepancies with vendors.
• Maintain and update Tangoe reports to track data and communication spending.

Contract Management

• Manage and track IT contract renewals using Smartsheet and other tracking tools.
• Oversee contract renewal timelines, including initiating renewal discussions 180+ days in advance for high-value contracts ($150K+).
• Collaborate with contract owners to determine renewal requirements and engage procurement leads for negotiations.
• For lower-value contracts, initiate review and renewal 90+ days in advance, coordinating with IT leads for negotiation support.

Reporting & Analytics

• Maintain the Active IT Consultant tracker to support resourcing and budgeting efforts.
• Provide insights on data and communication spend through regular updates to the Tangoe report.
• Identify and flag potential issues or delays in payments, renewals, or procurement timelines.

Vendor & Stakeholder Collaboration

• Act as a liaison between vendors, IT teams, finance, and procurement leads to ensure smooth processing of contracts and payments.
• Support procurement negotiations to secure favorable terms with vendors and suppliers.

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers

Job Brief:

We are looking for a skilled IT Product Manager to lead the development, enhancement, and optimization of our technology products and services. As an IT Product Manager, you will be responsible for the product lifecycle, from ideation and strategy to implementation and performance monitoring. You will work closely with cross-functional teams to ensure the product meets business goals.

Job Responsibilities:

• Gather and prioritize product requirements from stakeholders, defining and developing clear product strategy, specifications and user stories for the development team.
• Work closely with cross-functional teams (e.g., engineering, UX/UI design, marketing) to deliver high-quality products that meet user needs and business goals.
• Serve as the main point of contact for product-related queries, updates, and stakeholder communications throughout the product lifecycle.
• Set and monitor product KPIs (e.g., user engagement, performance, adoption rate, etc.) to assess the success and identify areas for improvement.
• Ensure strong product documentation and maintain accurate records of updates, features, and issues.
• Provide training and product insights to internal teams, equipping them with the knowledge to support customers effectively.
• Identify potential risks and create mitigation strategies, ensuring minimal impact on product performance and timelines.
• Resolve product issues in a timely manner and work with IT and support teams to address and escalate incidents when necessary.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 
• 3-5 years of experience in product management, with a focus on IT products or technology solutions.
• Technical Skills:
• Strong understanding of software development processes, IT infrastructure, cloud computing, and cybersecurity.
• Proficiency with product management tools (e.g., JIRA, DevOps) and familiarity with Agile/Scrum methodologies.
• Experience with data analysis and familiarity with tools such as Google Analytics, SQL, or BI software is a plus.
• Proficiency in software development with expertise in Java, Bootstrap, Framework 4.0, jQuery, Visual Basic, HTML, and ASP Classic is a plus.
• Knowledge of application security (encryption, authentication, security assessments) is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Strong problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
• Demonstrated interest and passion for the industry.

Job Responsibilities:

• Operate and maintain all equipment and do PPM as per monthly schedule.

• All decoration or beautification for any event.

• Rectification and Repair of breakdown of Services and Equipment.

• Upgrade and improve maintenance efficiency and cost effectiveness.

• Assist in the Marketing Events set-up, on-going and dismantling of sound system, lightings etc

• Monitoring and assist the activities of monthly service contractor.

• Liaise with related authorities for any malfunction of equipment with regards to the safety of building occupants.

• Part of the ERT (Emergency Respond Team) committee.

• Preparation and submission of monthly reports.

• Routine maintenance & servicing activities including but not limited to monthly service for Cooling tower, AHU & FCU & Split Unit.

• Any adhoc activities as per request.

Job Requirements:

• Candidate must possess at least 2-3 year(s) of working experience in shopping mall building is required for this position.

• Applicants must be willing to work at M3 Mall, Jalan Madrasah, Taman Melati, Kuala Lumpur.

• Preferably Junior Officer specializing in Building Operations and maintenance and knowledge on Air conditioning system (Chiller, Cooling Tower, AHU, FCU & Split Unit) is an advantage.

• Strong technical knowledge and hands-on to resolve problems.

• Responsible and able to work independently.

• Ability to work in shifts and extended hours.

• Full-Time position(s) available.

Scope of Responsibilities

1. To ensure the satisfactory operation of all the specialized/TCS equipment and installations at all times.

2. To ensure services delivery are meeting the maintenance standard and requirement such as LLM APST, SIRIM ISO and Internal Audit:

• In-charge of maintenance and improvement works for Toll Collection System
• Timeliness in completing assigned tasks
• To supervise and monitor the Preventive and Corrective Maintenance and Enhancement works carried out by contractors / junior staff

3. To ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating

• a process approach, risk-based thinking, and implementing improvements to enhance performance.

Key Tasks

1.  To carry out Preventive and Corrective maintenance works.
2. To carry out 1st level of maintenance works.
3. To prepare maintenance report on any malfunctions / defects affecting equipment.
4. To repair electronic equipment / machines.
5. To inspect all the specialised / TCS equipment.
6. To be part of the Emergency Response Team and attend to emergency situation when instructed.
7. To monitor and supervise works undertaken by maintenance contractor / junior staff.
8. To monitor and supervise interfacing works undertaken by other party which are related to the system or equipment installed.
9. To provide assistance and technical advice to other team members / maintenance contractor.
10. To perform standby duties and response promptly in the event of any equipment or system failure / malfunction in meeting the Emergency Call Back standard.
11. To attend, rectify and update status of defect or request raised in the e-Work System.
12. To attend, check and update status of the defect raised i.e. NOD / NCR in the Expressway Performance Indicator System (EPI) of LLM.
13. To prepare Requisition Form (RF) in e-PO System in obtaining management approval for the Purchase Order (PO) issuance to maintenance contractors.
14. To assist TCS section for yearly budgeting for maintenance and improvement budget i.e. minor repair, enhancement, consumable and capex.
15. To exercise safety at site for own and ensure safety procedure is implemented by contractor at work as per OSHA requirements.
16. To undertake any job assignment / improvement / planning work related to TCS and meet the needs or requirements of the company business.
17. To undertake other duties as directed by the Head of Group Mechanical, Electrical and Instrumentation.

Job Requirement:

• Diploma or Certificate in Electronic Engineering from Local University / Technical Institution or equivalent.
• Minimum 2 years experience in repair and maintenance of electronic equipment
• Well verse with Toll Collection System maintenance.
• Good communication skills in Malay, English language for both spoken and written
• Ability to work under pressure, independent and possess analytical and logical thinking.