Total 138 it specialist job vacancies in Malaysia

We are also open for a part-time positions. Do send in your resume for review!

Job Benefits

• No Shifts
• Bonus
• Incentives
• Flexible off day
• Medical/ Maternity/ Optical/ Hostel⁠
• Annual Leave/ Allowances
• Yearly Increment⁠
• Education/ Training/ Career Growth

Job Responsibilities

• ⁠To assist doctors in the operation theatre and care for patients.
• ⁠To assist daily operation of the Centre
• ⁠⁠To provide patients counselling on medication uses.
• ⁠⁠To perform any other duties or responsibilities as assigned by superior.

Job Requirements 

• Bachelor’s degree in Nursing or Diploma in Nursing
• Fresh graduate also are encourage to apply!
• Pleasant personality & meticulous
• Good inter-personal and communication skills are essential
• Experience not necessary as training will be provided
• Registered with Malaysian Nursing Board.

Responsibilities:

• Organize and schedule appointments.
• To handle record keeping and documentation.
• Oversee the daily operations of the office.
• Handle inquiries, provide information, and ensure that customer needs are met.

Requirements:

• Possess at least SPM / Diploma in Business Administration or relevant field
• Proven experience as an administrative assistant or office admin assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).

Job Benefits

• Bonus
• Incentives
• Flexible off day
• Medical/ Maternity/ Optical/ Hostel⁠
• Annual Leave/ Allowances
• Yearly Increment⁠
• Education/ Training/ Career Growth

Responsibilities:

• Organize and schedule appointments.
• To handle record keeping and documentation.
• Oversee the daily operations of the office.
• Handle inquiries, provide information, and ensure that customer needs are met.

Requirements:

• Possess at least SPM / Diploma in Business Administration or relevant field
• Proven experience as an administrative assistant or office admin assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).

Job Benefits

• Bonus
• Incentives
• Flexible off day
• Medical/ Maternity/ Optical/ Hostel⁠
• Annual Leave/ Allowances
• Yearly Increment⁠
• Education/ Training/ Career Growth

What you'll be doing

• Conducting comprehensive eye examinations to assess patients' visual acuity, refractive errors, and overall eye health
• Prescribing and dispensing corrective lenses, including eyeglasses and contact lenses, to improve patients' vision
• Educating patients on proper eye care, hygiene, and preventive measures to maintain their visual health
• Collaborating with ophthalmologists and other healthcare professionals to provide integrated patient care
• Maintaining detailed patient records and ensuring compliance with all relevant regulations and standards
• Participating in continuous professional development to stay up-to-date with the latest advancements in optometry

What we're looking for

• Bachelor's degree in Optometry or a related field
• Registered and licensed as an Optometrist with the relevant authorities
• Excellent interpersonal and communication skills to effectively interact with patients and healthcare team members
• Strong problem-solving and analytical skills to accurately diagnose and treat various eye conditions
• Commitment to providing high-quality, patient-centred care and maintaining the highest standards of professionalism
• Proactive and enthusiastic approach to continuous learning and professional development

Job Benefits

• Bonus
• Incentives
• Flexible off day
• Medical/ Maternity/ Optical/ Hostel⁠
• Annual Leave/ Allowances
• Yearly Increment⁠
• Education/ Training/ Career Growth

這個職業會為你帶來什麼好處？

• 成為熟練的醫療保健臨床解決方案專家/培訓師/顧問/教育家/作家
• 成為馬來西亞發展最快的數位健康轉型解決方案提供者/開發公司之一的一部分
• 這是一個向最優秀的人學習的機會
• 根據經驗，您將獲得良好的基本薪資。
• 公平的工作與生活平衡。
• 彈性工作選項
• 戰略位置－安全的環境
• 績效獎金
• 有趣而舒適的工作場所和同事。
• 職涯發展機會

你的角色是什麼？

• 了解應用程式的流程並獲取應用程式及其相關模組的知識，擔任EMR 模組的顧問
• 帶領開發團隊根據與使用者商定的業務需求客製化/增強模組
• 成為與客戶相關 EMR 模組的主要聯絡人
• 能夠透過現場或線下演示展示 EMR 模組，並在專案實施期間為最終用戶舉辦培訓課程
• 能夠建立新的培訓材料或改進現有材料，例如 EMR 模組的 PowerPoint 簡報或培訓手冊，供最終使用者在培訓課程中使用
• 能夠獨立前往客戶現場或與團隊進行售前活動、業務需求研究 (BRS)、培訓師培訓課程、用戶驗收測試 (UAT) 和上線活動

要在這個職位上取得成功，您需要具備什麼條件？

• 候選人必須至少擁有醫學/護理學士學位/研究生文憑/專業學位或同等學歷
• 尋找具有在當地私立或公立醫院擔任醫生/護士/專職醫療人員的經驗，並且有興趣轉行到健康科技公司擔任臨床應用專家 (EMR)/顧問角色的個人
• 優秀的溝通能力
• 能夠在團隊環境中獨立和協作工作
• 所需語言：英語（必修）

你能期待什麼？

• 無需輪班工作。
• 我們提供每週 5 天的工作時間。
• 我們實踐充滿活力、充滿活力的辦公室文化。
• 享受工作與生活的平衡
• 與工作經驗相稱的非常有吸引力的薪水。
• 我們為員工提供安全的環境
• 我們的辦公室配備24小時攝影監控設備，確保安全
• 我們有 24 小時停車場，全天候有人看守
• 我們提供公司內部職涯發展的機會。
• 我們在著名的酒店/餐廳或內部舉辦年度晚宴，以感謝我們所有員工的辛勤工作。
• 我們將盡可能安排每年的本地或海外公司旅行。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險

我們也開放兼職職位。請發送您的履歷以供審核！

工作福利

• 無輪班
• 獎金
• 激勵措施
• 彈性的休息日
• 醫療/產科/眼鏡/宿舍⁠
• 年假/津貼
• 每年增量⁠
• 教育/培訓/職業發展

崗位職責

• ⁠在手術室協助醫生並照顧病人。
• ⁠協助中心的日常運作
• ⁠⁠為患者提供藥物使用諮詢。
• ⁠⁠履行上級指定的任何其他職責或責任。

職位要求

• 護理學士學位或護理文憑
• 也鼓勵應屆畢業生申請！
• 個性開朗，做事細緻
• 良好的人際溝通和溝通技巧至關重要
• 無需經驗，因為將提供培訓
• 已在馬來西亞護理委員會註冊。

What you'll be doing

• Conducting comprehensive eye examinations to assess patients' visual acuity, refractive errors, and overall eye health
• Prescribing and dispensing corrective lenses, including eyeglasses and contact lenses, to improve patients' vision
• Educating patients on proper eye care, hygiene, and preventive measures to maintain their visual health
• Collaborating with ophthalmologists and other healthcare professionals to provide integrated patient care
• Maintaining detailed patient records and ensuring compliance with all relevant regulations and standards
• Participating in continuous professional development to stay up-to-date with the latest advancements in optometry

What we're looking for

• Bachelor's degree in Optometry or a related field
• Registered and licensed as an Optometrist with the relevant authorities
• Excellent interpersonal and communication skills to effectively interact with patients and healthcare team members
• Strong problem-solving and analytical skills to accurately diagnose and treat various eye conditions
• Commitment to providing high-quality, patient-centred care and maintaining the highest standards of professionalism
• Proactive and enthusiastic approach to continuous learning and professional development

Job Benefits

• Bonus
• Incentives
• Flexible off day
• Medical/ Maternity/ Optical/ Hostel⁠
• Annual Leave/ Allowances
• Yearly Increment⁠
• Education/ Training/ Career Growth

你將要做什麼

• 進行全面的眼科檢查，評估患者的視力、屈光不正和整體眼睛健康狀況
• 處方和配發矯正鏡片，包括框架眼鏡和隱形眼鏡，以改善患者的視力
• 對患者進行適當的眼部護理、衛生和預防措施教育，以保持他們的視力健康
• 與眼科醫生和其他醫療保健專業人員合作，提供全面患者護理
• 保存詳細的患者記錄並確保遵守所有相關法規和標準
• 參與持續的專業發展，以了解驗光領域的最新進展

我們正在尋找什麼

• 驗光或相關領域學士學位
• 已在相關機構註冊並取得驗光師執照
• 優秀的人際互動和溝通技巧，能夠與病人和醫療團隊成員有效互動
• 強大的解決問題和分析能力，能夠準確診斷和治療各種眼部疾病
• 致力於提供高品質、以患者為中心的護理並維持最高的專業標準
• 積極主動、熱情地進行持續學習與專業發展

工作福利

• 獎金
• 激勵措施
• 彈性的休息日
• 醫療/產科/眼鏡/宿舍⁠
• 年假/津貼
• 每年增量⁠
• 教育/培訓/職業發展

職責：

• 組織和安排約會。
• 處理記錄保存和文件。
• 監督辦公室的日常運作。
• 處理查詢、提供資訊並確保滿足客戶需求。

要求：

• 至少擁有 SPM / 工商管理或相關領域文憑
• 擁有豐富擔任行政助理或辦公室行政助理的經驗。
• 了解辦公室管理系統和程序。
• 印表機和傳真機等辦公設備的使用知識。
• MS Office 中的 Excel（特別是 MS Excel 和 MS PowerPoint）。

工作福利

• 獎金
• 激勵措施
• 彈性的休息日
• 醫療/產科/眼鏡/宿舍⁠
• 年假/津貼
• 每年增量⁠
• 教育/培訓/職業發展

Primary Responsibilities

System Operations & Support

• Ensure the full implementation of IT projects, meeting deadlines and functional specifications.
• Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly.
• Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
• Monitor and maintain hotel servers (including backups, email systems, domain management, payroll systems, and business-critical servers).
• Install and configure new equipment, software, and networking solutions, providing necessary training to users.
• Perform preventive maintenance on servers, backup tapes, and ensure sufficient storage housekeeping.

Compliance & Security

• Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
• Support the Finance Manager to align IT corporate operations with company standards and policies.
• Implement IT procedures and processes to maximize data protection, system security, and user privacy.
• Monitor software licenses, renewals, utilization, and manage reallocation or termination requests.

Vendor & Budget Management

• Work with system integrator vendors to resolve application errors, system enhancements, upgrades, and customization.
• Manage relationships with vendors, overseeing the procurement of hardware, software, and IT services.
• Plan, develop, and implement the IT budget, ensuring cost efficiency by obtaining competitive pricing from suppliers.
• Source, evaluate, and select vendors for IT-related projects and requirements.

Strategic IT Planning

• Perform feasibility studies and provide recommendations for system enhancements and process improvements.
• Ensure the hotel remains updated with the latest IT technologies by attending seminars, conferences, and workshops.
• Support the management team by monitoring system performance and providing insights for system optimization.

Job Brief:

The IT Manager is responsible for overseeing IT operations, leading the team, managing infrastructure and projects, ensuring security, and maintaining service accounts. This role ensures efficient system performance aligned with business objectives.

Job Responsibilities:

• Manage the IT team, assigning tasks, providing guidance, and overseeing day-to-day operations to ensure smooth functioning.
• Oversee IT infrastructure, including server management, networking, storage, and domain server operations.
• Manage both internal and public software applications, ensuring proper licensing and regular updates.
• Lead and manage multiple IT projects, ensuring they are delivered on time, within scope, and aligned with business goals.
• Manage the list of service subscriptions and vendor accounts, ensuring smooth operations and cost-effectiveness.
• Monitor and troubleshoot IT systems to ensure performance, security, and reliability.
• Implement and maintain robust security protocols to protect against cyber threats.
• Experience with web administration is a plus, contributing to web infrastructure management.
• Effectively communicate with internal stakeholders, ensuring IT strategies align with business objectives.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of team management experience and 5 years of IT operations.
• Experience in internal project management
• Proficient in English, Mandarin is a plus.
• Programming language of Java, Bootstrap, Framework 4.0, Jquery will be a plus.
• Familiarity with the Software Development Life Cycle (SDLC) will be a plus.
• Familiar with Visual basic, HTML, ASP Classic
• Proficiency in managing hardware, software, and network Excellent leadership, communication, and project management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

The Core Job:  

• Understand existing As-Is Processes through Observation, User Interviews, Existing SOPs/ Policies of the department concerned, and its relevant Line of Business (LOB).
• Establish a Service Level Agreement (SLA) for tasks performed by the department’s staff (Within control only), based on current practice and Bank Negara Malaysia (BNM) guidelines.
• Expand the QAQC framework to all Third Party Assistance to ensure they are following the SLA, Guidelines, and compliance.
• Prepare QAQC Checklist for the department concerned and its relevant LOB & TPA.
• Set QAQC assessment frequency and determine the number of cases to be audited per person.
• Set Key Performance Indicator (KPI), based on the total percentage (%) of QAQC assessment evaluation.
•  Perform QAQC Assessment.
• Compile the evaluated checklists and list down the findings based on the assessment, identify gaps, pitfalls, and shortcomings based on QAQC Audits, and propose solutions.
• Review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions, with the relevant stakeholders.
• Post assessment, discuss with relevant stakeholders and review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions.
• Validate and verify SOPs/ WIs of all processes.
• Ensure that all processes strictly follow SOPs/ WIs, in day-to-day operations.
• Inform the department HOD/ reporting manager immediately in the event of any discrepancies/ lapses in SOPs/WIs.
• Identify gaps/ pitfalls/ shortcomings of processes in terms of BNM, Legal, Compliance, Risk, HR & Admin.
• Translate these requirements into viable solutions, capable of handling documentation, workflow management, reporting & other additional regulatory requirements, and exceptions such as legal, and data analytics.



Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods. This role focuses on Account Receivables and Regional Ikea Business Functions

Your assignment

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Customer Payment Management:  Updating customer payments, monitor aging and follow up on payment related matters
• Reconciliation: Perform sales related reconciliation and bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with customers, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.

We are looking for a Specialist, Account Management to be based in Miri, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

R&D Development Specialist lead projects up to process build/implementation and they are important knowledge holders in their field. The specialist is consulted by other R&D members for NPD projects and by other JDE employees in case of operational issues. Product specialists are responsible for the development and exploitation of JDE's proprietary knowledge, and may require to build the network with external experts and suppliers.

The specialist combines project management skills with a understanding of his/her field of expertise. The specialist integrates technological knowledge and business relevance, balancing new technological opportunities with operational consequences to ensure creation of viable new opportunities for JDE.

Specialists have a hands-on approach, executing pilot plant, plant trial and tasting work for their own projects or to support others as well as providing thought leadership and applying their academic knowledge to JDE.

Specialist roles sit within all categories and functions within R&D: e.g. Category Product/Process and Packaging, Application Centres, Science & Technology, Quality and Food Safety, SARA, Consumer Inspired Innovation.
Junior level of recognition within JDE R&D.

Responsibilities:

• Leads max 1. C/D innovation project, and/or supports other innovation / Productivity / Process Development /Packaging/Sustainability/Compliance projects. Supports planning and set-up for several R&D projects, sometimes as project leader
• Execute and/or support R&D projects with the aim to deliver new knowledge, skills and production capabilities that are essential for NPD / Productivity / Process Development /Packaging/Sustainability/Compliance aligned with line manager. Contributes to current projects as R&D team member
• Tasks include (but not limited to): defining and leading pilot/plant trials, collecting experimental data, writing technical reports and SOPs, developing prototypes, completing sensory, chemical, physical and analytical assessments of product, issuing technical drawings, material selection, defining packaging functional specification & finished goods specifications including pallet configuration & container loading configurations, carry out artwork and labelling vetting process, complete specification [ from write, review to approval] end to end quality excellence assurance.
• Contribute to global network: Internal reports, K-briefs, Books of Knowledge, IDF, competitor surveillances
• Reporting & presentation of findings within R&D and project teams.
• May operate or maintain simple pilot plant equipment according to SOP, and assist in the training of others in said equipment
• Responsible for the delivery of JDE Commitment within the region.

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

We are looking for a Field Sales Specialist to be based in Sarawak, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 
 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert