Total 94 hr associate job vacancies in Malaysia

工作目的：

• 監督人力資源和行政職能的日常管理，從入職到退出/終止，為公司提供全面的員工支持

需要做的事情（關鍵結果領域和活動）

1.人力資源

• 與部門協調人力招聘，確保員工招聘遵循公司的政策和程序（例如候選人篩選、工作面試），以便為空缺職位招聘最合格的候選人
• 協調並為員工進行入職培訓，以確保新員工擁有開始工作所需的資源和訊息
• 審查和發佈人力資源文件，例如僱傭信、員工詳細資料、試用期和確認書、休假、福利，並確保它們始終是最新的
• 執行全方位薪資處理，確保依照法定要求準確、及時地進行薪資處理
• 透過諮詢和/或發出警告、說明原因和/或解僱信來調查和管理員工紀律問題
• 確定並編制培訓需求，為所有員工製定和實施培訓計劃/時間表。
• 協調 CIDB 現場員工認證培訓，以維持認證的有效性
• 與培訓提供者聯絡，尋找合適的員工培訓
• 向財務長提出人力資源政策的修訂和修正，以確保政策與市場慣例具有競爭力，並實施新批准的政策和程序

2.行政管理

• 監督 ISO 文件控制並確保按照要求遵循程序並促進 ISO 審核過程
• 與公司秘書聯絡以解決行政問題（即公司財產）
• 監控辦公室維護、文具、更新事宜等：CIDB 證書、免租、評估和辦公室更新。

3.人員管理

• 指導並與人力資源和行政管理人員合作，確保公司人力資源職能和一般管理各方面的順利運行
• 在人力資源、客戶、行政和專案團隊之間建立良好的團隊合作
• 監督人力資源、會計和行政人員的面試、招募和培訓
• 監督和指導人力資源和管理團隊的日常運作。

需要 - 知道（技能、知識和行為

• 人力資源學士學位或其他相關專業認證。
• 至少 8 年人力資源職能工作經驗
• 掌握人力資源、薪資職能、遵守相關法定機構各方面的知識。
• 必須能夠確定工作活動的優先順序，以便有效地利用時間和處理多項任務。
• 能夠使用SQL Payroll / Greatday軟體。
• 管理團隊和專案的領導能力和監督能力；包括定期進度檢討和改進計劃
• 強大的分析能力以及迅速診斷和解決問題的能力
• 能夠用英語和馬來語進行良好的溝通和寫作
• 具備基本的電腦技能，熟悉Microsoft Word、Excel等常用軟體

• Position: Assistant Manager, HR & Administration.
• Salary: RM 5000-7000.
• Job location: Bandar Klang, Selangor.
• Hours of work (5-day week) : 8.30 am-5.30 pm (Monday-Friday)

Introduction

Chrisjac Recruitment is an established recruitment firm,servicing corporate companies for close to three decades in staffing industry. As part of providing value-added recruitment services to our long standing corporate clients, Chrisjac is currently seeking experienced HR professionals to fill an immediate vacancy that has recently arisen within a 4-star business class hotel in Klang area.

Roles & Responsibilities

This is a permanent position reporting to Group HR & Administration Manager within the Group.

As Assistant Manager, you will be responsible for the full spectrum of HR functions,which include recruitment & selection, salary & payroll administration, training & development, employee relations, compensation & benefits and other HR support services.

This role encompasses all employee levels of the business and include the following:

·To direct and manage all aspects of employment, Industrial Relations, Employee health, services benefits & welfare, wages and salary administration.

·Develop HR policy and direct/coordinate HR activities within hotel.

·Manage recruitment process, internal development and succession planning.

·Manage all aspects of Performance Management.

·Develop and maintain HR system where records can be retrieved.

·Keep records of benefits plans participation such as insurance, personnel transactions.

·Administer benefits programs such as life, health, dental insurance plans, vacation, sick leave, leave of absence.

·Responsible to prepare budget of HR operations.  

The candidate

· Malaysians with tertiary education qualification in HR disciplines or Business Administration.

·Strong Human Resources generalist and leadership experience ideally from hospitality/hotel industry.

·Well versed in Malaysian labor law,IR Act and statutory requirements.

·Manage in-depth Industrial Relations issues.

·Good command of spoken and written English plus conversant in BM and Chinese/Mandarin.

·High level of computer literacy with proficiency in MS Office application skills.

·Be willing to be based at Klang area.      

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac.

More job openings are available from Chrisjac. To learn more about all of the career opportunities that Chrisjac can offer, please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

• 職位：人力資源及行政助理經理。
• 薪資：RM 5000-7000。
• 工作地點：雪蘭莪州巴生市。
• 工作時間（每週 5 天）：上午 8.30 至下午 5.30（週一至週五）

關於招募公司

經驗豐富的人力資源助理經理級別獲得了加入巴生地區四星級商務酒店的絕佳機會。目前，他們正在尋找一位經驗豐富、積極進取的人力資源專業人士加入他們的專業團隊，並在組織內人力資源活動的運作中發揮關鍵作用。

角色和職責

這是一個永久職位，向集團內的集團人力資源和行政經理報告。

作為助理經理，您將負責全方位的人力資源職能，包括招募和選拔、薪資管理、培訓和發展、員工關係、薪資和福利以及其他人力資源支援服務。

此角色涵蓋企業的所有員工等級。此通才職位負責全方位的人力資源職能，如下：

·指導和管理就業、勞資關係、員工健康、服務福利和福利、工資和薪資管理的各個方面。

·制定人力資源政策並指導/協調飯店內的人力資源活動。

·管理招募流程、內部發展和繼任計畫。

·管理績效管理的各個面向。

·開發和維護可檢索記錄的人力資源系統。

·保留參與福利計劃的記錄，例如保險、人事交易。

·管理福利計劃，如人壽、健康、牙科保險計劃、假期、病假、請假。

·負責編製人力資源業務預算。

候選人

·具有人力資源學科或工商管理高等教育資格的馬來西亞人。

·強大的人力資源通才和領導經驗，最好來自酒店/酒店業。

·精通馬來西亞勞工法、投資者關係法和法定要求。

·管理深入的勞資關係問題。

·良好的英語口語和書寫能力，並精通國語和中文/普通話。

·具備較高的電腦素養，熟練MS Office應用技能。

·願意駐紮巴生地區。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克的更多職位。

Chrisjac 提供更多職缺。要了解有關 Chrisjac 可以提供的所有職業機會的更多信息，請訪問我們的網站www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會

職位描述

- 支援行銷活動和活動的規劃、執行和管理。

- 與機構和關鍵意見領袖 (KOL) 協調，創建符合活動目標的社交內容。

- 有助於行銷材料和資產的開發和準備。

- 與跨職能團隊合作實施行銷計畫。

- 監控、分析和報告行銷活動的有效性。

- 履行其他指派的與行銷相關的職責。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 開放文化

工作職責：

• 設計、開發和維護資料管道以從 SAP ECC、SAP S4 Hana 和 SAP 收集資料。
• 與資料架構師和利害關係人合作創建高效的資料整合解決方案。
• 透過應用強大的數據驗證和測試流程來確保數據品質。
• 使用 Azure Data Lake Storage 和 Synapse 改進資料儲存和檢索。
• 使用 Azure 資料工廠和 Databricks 建立和維護 ETL 流程。
• 監控並修復資料管道中的問題，以實現平穩的資料流。
• 與分析和商業智慧團隊合作，了解數據需求並提供解決方案。

津貼和福利

• 員工股權
• 事假
• 開放文化

Job description

-Support the planning, execution, and management of marketing campaigns and events.

- Coordinate with agencies and Key Opinion Leaders (KOLs) to create social content that aligns with campaign goals.

- Contribute to the development and preparation of marketing materials and assets.

- Work collaboratively with cross-functional teams to implement marketing initiatives.

- Monitor, analyze, and report on the effectiveness of marketing campaigns.

- Perform other marketing-related duties as assigned.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Open culture

Job Duties:

• To attend, service, promote and to specify company products to Quantity Surveyors, Engineers and Developers.
• Maintain good relationship with by identifying client’s needs.
• Responsible of preparation of proposals, provide solutions and information.
• Conduct product briefing and organize presentation to clients.
• Liaise with clients on all technical aspects of the project.
• Identify and gather new potential leads and maintain existing client’s relationship.
• Gather market intelligence for the Manager by making close monitoring of market movements.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture

Job Description

• Plan and execute effective online (e.g Ecommerce marketplace) and offline (e.g event) marketing activities.
• Manage the day-to-day operations of various E-commerce Marketplaces, take charges of online platform operations.
• Update relevant documents regarding products.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

職位描述

• 規劃並執行有效的線上（例如電子商務市場）和線下（例如活動）行銷活動。
• 管理各電商平台的日常運營，負責網路平台運作。
• 更新有關產品的相關文件。

津貼和福利

• 員工股權
• 事假
• 開放文化

職位描述：

- 處理年度預算。

- 準備現金流量預測並監控實際現金流量。

- 及時與審計方聯絡以進行必要的備案。

- 與部門合作改善財務績效並確定改善措施。

- 管理指定實體的所有財務和法定會計。

- 準備WIP並提供專案建議。

- 計算關鍵財務指標。

- 參與系統實施專案。

津貼和福利

• 員工股權
• 事假
• 開放文化

Job Responsibilities:

• Use Power BI to create visual representations of complex data.
• Make large or complex data easier to access, understand, and use.
• Work with data engineers and stakeholders to turn data into valuable insights and visualizations.
• Combine data from multiple sources.
• Collaborate with business stakeholders to deliver effective analyses and solutions.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

Job Responsibilities:

• Design, develop, and maintain data pipelines to collect data from SAP ECC, SAP S4 Hana, and SAP.
• Work with data architects and stakeholders to create efficient data integration solutions.
• Ensure data quality by applying strong data validation and testing processes.
• Improve data storage and retrieval using Azure Data Lake Storage and Synapse.
• Create and maintain ETL processes using Azure Data Factory and Databricks.
• Monitor and fix issues in data pipelines for smooth data flow.
• Collaborate with analytics and business intelligence teams to understand data needs and provide solutions.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 參加、服務、推廣並向工料測量師、工程師和開發商介紹公司產品。
• 透過了解客戶的需求，與客戶保持良好的關係。
• 負責提案的準備，提供解決方案和資訊。
• 進行產品簡介並組織向客戶的簡報。
• 就專案的所有技術方面與客戶進行聯絡。
• 識別並收集新的潛在客戶並維護現有客戶關係。
• 透過密切監控市場走勢，為管理公司收集市場情報。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 事假
• 開放文化

Job Description:

- Handle the annual budgets.

- Prepare the cash flow forecast and monitor actual cash flow.

- Liaise with the Auditors parties on time for necessary filing.

- Collaborate with departments for the financial performance and identify for the improvement.

- Manage all the financial and statutory accounting for entity assigned.

- Prepare WIP and provide recommendation on projects.

- Compute key financial indicators.

- Involved in system implementation projects.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 使用 Power BI 建立複雜資料的視覺化表示。
• 使大型或複雜的數據更易於存取、理解和使用。
• 與資料工程師和利害關係人合作，將數據轉化為有價值的見解和視覺化。
• 合併來自多個來源的數據。
• 與業務利害關係人合作，提供有效的分析和解決方案。

津貼和福利

• 員工股權
• 事假
• 開放文化

Job Brief:

Be the HR business partner in managing the reward & welfare matters related to the human resources

Job Responsibilities:

Compensation & Benefit

• Serves medical insurance for employee by determining insurance coverage; examining and resolving medical claims documenting actions; maintaining quality services; ensuring legal compliance.
• Documents medical claims and insurance actions by completing forms, reports, logs, and records.
• Prepares nedical and insurance reports by collecting, analyzing, and summarizing information.
• Protects operations by keeping claims information confidential.
• Design, implement, administer and communicate of the compensation, benefits or total rewards programs to meet business performance requirements, which includes regular benchmarking and reviews to ensure it encourage employees’ performance and behavioural.
• Administer the employees’ fringe benefits and its entitlement to ensure such benefit is granted within the limit and with proper documentation.
• Ensure the consistent compensation & benefit practices and initiatives across the Business Units.
• Complete all the probation evaluation process before probation end date including employee sign-off letter
• Conduct employee service counter for all the employee for any enquiry ensure the effectiveness and efficiency of communication channel company wide

Others

• Ensure an appropriate filing system by documenting systematically all relevant documents for easy retrieval and secure manner.
• Assist in the conduct of human resource audits and surveys to prepare reports with recommendation on human resource related issues and employee motivation.
• Prepare and maintain personnel records and monthly human resource reports, inclusive of human resources expenses and budget.
• Assist the HR Manager on the ad hoc projects as at when required.
• Read the Information Security Policy and those supporting policies and guidelines that are relevant to their role.
• Implement good workplace practices of complying with the Information Security Policy.
• Responsibility for dealing securely with any information they have access to in the course of their duties. 

Job Requirements:

• Qualification : Degree in Human Resource Management, Business Administration or Business Management (or other relevant fields)
• Experience : Preferable 1 year HR-related experience, with exposure to payroll and compensation & benefits functions, in a manufacturing environment
• Skill : Knowledge in employment laws (Employment Act 1955 & Industrial Relation Act 1967) and experience in handling HR-related disputes, Microsoft Office, Good consultancy skills
• Language : Be effectively bilingual in English and Malay with superior communication and customer service skills

We are seeking a motivated and dynamic HR Intern to join our Human Resources team. The HR Intern will assist with various HR functions, including recruitment, employee onboarding, performance management, and employee engagement activities. This internship offers an excellent opportunity to gain hands-on experience in HR operations and contribute to the success of our HR initiatives.

Key Responsibilities:

1. Recruitment & Talent Acquisition:

   • Assist in posting job advertisements on job boards and social media platforms.
   • Screen resumes and conduct initial phone interviews.
   • Coordinate interview schedules and assist in the hiring process.

2. Onboarding:

   • Help prepare and organize onboarding materials for new employees.
   • Assist in coordinating the new hire orientation process.

3. Employee Records & Documentation:

   • Maintain employee files and ensure compliance with HR policies.
   • Assist with documentation related to employee leaves, benefits, and other HR-related processes.

4. Training & Development:

   • Support in organizing training sessions and workshops.
   • Help track employee participation and feedback for training programs.

5. Employee Engagement:

   • Assist with employee engagement initiatives, such as surveys, team-building activities, and wellness programs.
   • Participate in brainstorming and planning for HR events and activities.

6. HR Administrative Support:

   • Provide administrative support for HR projects and initiatives.
   • Assist with preparing HR reports and presentations for management.

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants. To support our commitment to inclusion, we have an active Diversity, Equity, Inclusion, and Belonging (DEIB) committee that works to foster a culture where everyone feels supported and valued.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

About Us - Proxymity

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.

What we’re looking for:

We are looking for individuals who bring enthusiasm, a learning mindset, and a proactive approach to our operational site in Kuala Lumpur. You will perform a key role in delivering exceptional client support and ensuring seamless performance of the Proxymity platform.

As a key contributor to the launch phase of Proxymity, you will have the opportunity to support a variety of pivotal activities and expand the remit of your role as the needs of the business develop.

Responsibilities include:

• Overseeing vote execution to market from the Proxymity platform
• Sourcing and creating new meetings on the platform
• Identifying operational and implementation process improvement opportunities
• Creating and maintaining all operational procedures according to company policy
• Identifying and submitting potential Proxymity platform improvements, including those raised by clients
• Collaborating with the team and acting as the first point of contact for operational issues, ensuring prompt escalation to local management in the event of material impact to clients
• Demonstrating the Proxymity platform to new and existing users as and when required

• Strong attention to detail
• Excellent written and verbal communication skills, with the ability to positively represent the company to clients and other market participants
• Comfortable working independently while proactively seeking guidance and support when needed
• Team orientated - proven ability to build positive relationships, and proactively overcome the challenges of working with remote team members
• Strong organisational skills, with support available to help effectively prioritise your workload
• Experience in working in a fast-paced service delivery environment
• Ability to multitask and adapt quickly to changing priorities

• Headspace subscription 
• Birthday off in addition to annual leave 
• Access to Absorb Learning 
• Improved family-friendly policies 
• Hybrid working scheme
• Choose your tech 
• 2 duvet days a year 
• 1 volunteer day a year 
• 4-week sabbatical after 4 years at Proxymity 
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year. 
• Companywide parties twice a year 
• Team socials 
• A company wins programme 
• Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc. 
• A dog friendly office
• Complementary snacks and drinks in the office

To assist us with evolving our DEI efforts and ensuring our process is as inclusive as possible, we will be sending out a brief diversity and inclusion survey for you to complete if you choose to apply for this position. This will be completely anonymous and is in no way tied to your application. If you could please take a few minutes out of your day to complete this that would be much appreciated.

The MUFG Business Process Outsourcing (BPO) Team provides middle office and trade support services for investment managers.  By outsourcing their internal operations to the MUFG BPO team, our clients benefit from our specialised expertise, optimising their internal resources and maintaining focus on their core investment strategies.

This position offers an excellent opportunity to join a dynamic financial services company in Kuala Lumpur, Malaysia, where you will play a vital role in delivering high-quality operational outsourcing services to our clients.  The ideal candidate will thrive in a fast-paced team environment, demonstrate a commitment to learning specific tasks, and uphold the core values that support MUFG’s exceptional client service.

Reporting to the Junior Associate Director of BPO Operations, responsibilities include performing reconciliations (cash/trade/positions/other) wire value implementations, and performance reporting.  Additionally, the candidate should have a desire to expand their knowledge through training and possess investigative and problem-solving skills acquired through education or previous experience.

As a Junior Associate, you will: 

• Be able to work early hours (starting from 6:00 am to 3:00 pm) to meet market deadlines, ensuring timely and accurate processing of all trades.
• Resolve trade related disputes and breaks with Prime Brokers, Custodians, Executing brokers, and Investment Managers.
• Proactively Identify and resolve breaks by preparing a detailed report for the client.
• Support trading operations between the front and back office, from post-execution through to settlement.
• Ensure daily cash and position reconciliations are delivered to the client while adhering to the agreed upon service level agreement.
• Input trade and cash wire instructions (SWIFT) ensuring accuracy and compliance with internal and external guidelines.
• Liaise with clients, banks, brokers, and custodians to ensure accurate elections on corporate actions, when required.
• Respond to all client queries through communication directly with client operational staff daily

• Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
• Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
• Additional responsibilities related to the function may be required

We are looking for a highly motivated Associate, AP Service Delivery (Direct) to join our growing team in Finance based in our shared service centre in our Malaysia Office.

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Reading, assessing, analyzing and interpreting client’s credit data, financial statements and other financial reports of companies.
• Completing financing applications forms and submitting / recommending applications for approval.
• Performing administrative and relief duties in relation to Credit functions or other ad-hoc projects as required from time to time.
• Ensure at all-time adherence to credit and business operational processes and compliant to regulatory and control requirements.

What we are looking for:

• Minimum STPM, and/ or Diploma qualification in Accounting or Economics preferred.
• Good interpersonal skills and analytical skills
• An eye and obsession for details and numbers
• Target oriented and ability to produce high volume of work under pressure
• Good communications and written skills in English and Bahasa Malaysia.
• Familiar with Excel will be an added advantage
• Able to work full time for 1 year contract.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

1. To lead the team in the administration of corporate insolvency and restructuring engagements which include (i) liquidation, (ii) receivership, (ii) judicial management, (iii) scheme of arrangement, (iv) monitoring / special accountant, and (v) debt restructuring.
2. To manage progress, scheduling and delivery of work
3. To perform financial review and preparation of restructuring proposals
4. To coach and guide junior team members, and review their work
5. To plan delegation of work and team tasks, and support team members
6. To assist with special project(s), as assigned, and completes it timely

Job Requirements:

• Degree in relevant industry
• Preferably with professional qualification
• Minimum 10 years of experience
• Able to speak and write in English
• Good interpersonal and communication skill
• Strong analytical and problem-solving skill
• Able to work in a fast-paced environment and manage multiple deadline
• Outspoken 

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

• Reach out to customers via outbound calls, emails, and other channels to establish and maintain communication.
• Proactively engage with users to enhance platform loyalty and resolve any issues they encounter.
• Encourage users to complete account funding and other platform-related actions.
• Collaborate closely with other teams to ensure timely and comprehensive resolution of user inquiries.
• Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
• Responsible to provide good customer experience on every interaction with clients.
• Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

Experience & Skills:

• Candidate must possess at least a Diploma/Degree.
• At least 1 to 3 years of relevant experience in customer service / contact centre.
• Strong problem-solving skills with the ability to identify and address challenges independently.
• Excellent Mandarin communication skills to convey information accurately and understand customer needs.
• Customer-centric mindset, with the ability to think from the user’s perspective and provide tailored solutions.
• Adaptability to handle diverse situations and adjust strategies accordingly.
• Effective teamwork skills to work seamlessly with other departments.
• Experience gained in FX/Finance industry will be an added advantage.
• Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
• Must be able to work on shifts.

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

• Compliance to customer care policies, procedures and regulations to ensure a satisfied customer base.
• Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
• Handle tough or complex customer issues by analysing complaint root causes to come up with solution effective in addressing customer complaints
• Resolve complaints by adhering to complaints management policy and methodology, within the agreed turnaround time.
• Maintain proper record of all customer care operation and activities for reference purposes.
• Support survey implementation to determine the opinion of customers regarding their satisfaction on customer complaint management.
• Strong products and services knowledge and understanding of SOPs/ manuals to assist on escalated complaints.
• Work closely with cross departmental stakeholders to gather information or solution to resolve complaints.
• Communicate key learnings to relevant parties to fix the process and to avoid repeat of similar complaints
• Ability to empathize with customers and listen to customers patiently during escalation case management.
• Assist Customer Service to respond to customer enquiries during peak volume and when needed.

Experience & Skills:

• Candidate must possess at least a Diploma/Degree.
• At least 5 years of relevant experience on managing complaints in customer service / contact centre environment.
• Experience gained in Forex/Trading industry will be an added advantage.
• Able to multi-task, patience, great sense of urgency, empathize with customers, good follow through, problem solving skill, investigative mind, customer relations, resourceful and proactive mindset.
• Fluency in English, Mandarin (verbal and written) is a must.
• Must be able to work on shifts.

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins