Total 819 Full-time digital design manager job vacancies in Malaysia

Job Description
In this role, you will gain hands-on experience in software development, project coordination and
HR/payroll technology solutions. Guided by industry experts, you will contribute to designing, developing,
and implementing cutting-edge applications while ensuring projects are delivered on time and exceed
expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the implementation and support of the company’s HR and Payroll
application system.
• Participate in system design, writing and implementing efficient code.
• Conduct and facilitate UAT and augment test scenarios to successfully test solutions
and implement and monitor operational processes and provide ongoing operational
support.
• Maintaining and upgrading existing systems.
• Collaborates with HR subject matter experts and HR business partners on system
design decisions, user experience, complex issue resolution, and process desi

The Senior Finance Manager will lead the shared service team overseeing the purchasing process across Southeast Asia, while also establishing systems and policies for the shared service center. This role involves managing the consolidation of financial data and ensuring adherence to accounting standards, as well as supporting audit activities. You'll thrive as a collaborative team player, working seamlessly within the finance department and across various departments and countries, forming strong connections with local liaisons.

Main Duties & Responsibilities

• Ensure that intercompany transactions are executed with accuracy and efficiency.
• Collaborate with the business to ensure new intercompany charges are allocated correctly to different regions based on agreed-upon rules.
• Prepare and oversee the consolidation of financial statements across all entities, ensuring compliance with IFRS, GAAP, and other pertinent accounting standards.
• Support the month-end and year-end closing processes by consolidating accounts and preparing essential financial reports.
• Reconcile group-level balances and facilitate prompt resolution of any discrepancies.
• Coordinate with external auditors to meet external audit deadlines.
• Ensure that the accounts payable processes align with accounting policies.
• Maintain the overall integrity of the accounts payable function across the organization.
• Cultivate high performance within the accounts payable team by managing, coaching, and providing constructive feedback, fostering a highly engaged team environment.
• Emphasize process improvement initiatives to enhance system efficiency, operational effectiveness, and process enhancements in the accounts payable area.
• Assist in the creation and implementation of new procedures and features to streamline departmental workflows.
• Monitor and analyze departmental performance to develop more efficient procedures and resource utilization while maintaining a high standard of accuracy.
• Manage the fixed assets register, including monthly data entry, running depreciation reports, and providing monthly and annual expenditure reports by category.
• Conduct quarterly reviews of Property, Plant, and Equipment (PPE) and software impairments, ensuring proper sign-off for any asset impairments.
• Lead a high-performing team, driving excellence through effective management, coaching, and quality feedback.
• Ensure compliance with Isentia's policies and standards, as well as adherence to all local statutory requirements.

Minimum Experience Required

· A solid foundation of at least 10 years of relevant experience in finance, accounting, or a comparable field, along with a minimum of 3 years in a finance shared services manager capacity.

· Proven track record in financial management and consolidation, ideally in a managerial role.

Core Skills

· Exceptional proficiency in Excel, including advanced formulas for data analysis and the creation of pivot tables.

· Knowledge of enterprise systems such as Microsoft Dynamics and Netsuite.

· Strong grasp of accounting standards (e.g., IFRS, GAAP) and tax regulations.

· Experience in ensuring adherence to audits and regulatory mandates.

Managerial Skills

· Excellent interpersonal skills to foster effective collaboration across cross-functional teams.

· A proactive mindset with the ability to recognize opportunities and mitigate risks.

Soft Skills

· Adept problem-solving skills to navigate complex financial challenges.

· Keen attention to detail.

· Proficient in juggling multiple priorities and meeting tight deadlines without sacrificing quality.

· Adaptability to thrive in fast-paced environments, including managing organizational changes.

· A steadfast commitment to confidentiality, transparency, and upholding ethical standards.

Preferred Qualifications

· Certifications: CPA, ACCA, or other equivalent professional credentials.

· Educational Background: Bachelor's degree in Finance, Accounting, or a related field; possession of an MBA or equivalent advanced degree is an added advantage.

• Private Health Insurance
• Work From Home
• Training & Development

We are committed to building world-class center of excellence with positive, enthusiastic, energetic, and supportive team members. We embrace Western Digital core values which are Think big, Make it happen and Do it together. We are process oriented and work diligently towards targets. 

We are looking for a talent who commits to contribute his/her talent to the team and develop his/her career together with Western Digital. The role is encouraged to evolve rapidly through experience of a fast-paced multinational environment, dynamic business initiatives and continuous process improvement & automation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reporting to the COE Accounting Manager, this position will manage global lease accounting in accordance with US GAAP ASC 842 as well as some of the general ledger related tasks.

Primary Responsibilities:

• Managing WD global Lease related accounting tasks per ASC842, including, maintaining and managing lease schedules in Lease Accelerator, manage GL interface from LA to Oracle Cloud, recording lease accounting journals for upload entities and Tank rentals, etc.
• Preparing SEC disclosure notes in accordance with ASC842.
• Analyze BS flux for lease related accounts.
• Performing GL account reconciliation for lease related GL accounts.
• Support local site accounting team in answering lease related technical questions.
• APAC secondary ledger FX revaluation work in Cloud for APAC entities
• Coordinate with regional bank controller on bank information and related accounting function requirement, and work with IT to maintain bank acct information in system.
• Coordinate with internal and external auditors through the review process and validation test.
• Assist Accounting Manager and Director with ad hoc tasks as assigned.

We are committed to building world-class center of excellence with positive, enthusiastic, energetic, and supportive team members. We embrace Western Digital core values which are Think big, Make it happen and Do it together. We are process oriented and work diligently towards targets. 

We are looking for a talent who commits to contribute his/her talent to the team and develop his/her career together with Western Digital. The role is encouraged to evolve rapidly through experience of a fast-paced multinational environment, dynamic business initiatives and continuous process improvement & automation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reporting to the Revenue Accounting Manager, this position will be the focal contact person with the business analysis group for revenue recognition processes. This individual is responsible for certain key contra-revenue reserve and reporting, to make sure current processes are compliant with SOX control. The individual will also work closely with internal stakeholders for system integration and automation projects.

Primary Responsibilities:

• Work with Pricing team to ensure proper Reserves Programs are set up in the system;
• Calculate and analyze monthly Customer Incentive Offering for revenue reserve requirements for all Western Digital revenue entities, and prepare journal entries to record reserve adjustments as appropriate;
• Perform sales confirmation process at quarter end;
• Reconcile contra-revenue related accounts;
• Assist SOX Documentation Update and internal / external audits for Revenue function;
• Assist Revenue Accounting Manager and Sr Accounting Manager with ad hoc tasks as assigned.

This position reports to the COE Revenue Accounting Manager.  This individual will be responsible for calculation and analysis of certain key return reserves, manage proper revenue cut-off and other revenue accounting responsibilities across Western Digital subsidiaries.  The successful candidate will utilize excellent spreadsheet and analytical skills to prioritize workload and provide quality work under strict deadlines. 

Essential Duties and Responsibilities:

• Manage proper revenue cut-off by performing incoterm test at quarter end
• Calculate and analyze quarterly product return reserve requirements for all Western Digital subsidiaries, and prepare journal entries to record reserve adjustments as appropriate
• Determine revenue deferrals associated with firmware and software upgrade commitments on current product shipments, and record in ERP system
• Manage reconciliation of revenue related GL accounts
• Serve as point of contact with internal and external audit team for quarterly revenue testing activities and assist with Sox testing as needed
• Assist with other Revenue projects or activities as needed

We are committed to building world-class center of excellence with positive, enthusiastic, energetic, and supportive team members. We embrace Western Digital core values which are Think big, Make it happen and Do it together. We are process oriented and work diligently towards targets. 

We are looking for a talent who commits to contribute his/her talent to the team and develop his/her career together with Western Digital. The role is encouraged to evolve rapidly through experience of a fast-paced multinational environment, dynamic business initiatives and continuous process improvement & automation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reporting to the Revenue Accounting Manager, this position will be the focal contact person with the business analysis group for revenue recognition processes. This individual is responsible for certain key contra-revenue reserve and reporting, to make sure current processes are compliant with SOX control. The individual will also work closely with internal stakeholders for system integration and automation projects.

Primary Responsibilities:

• Work with Pricing team to ensure proper Reserves Programs are set up in the system;
• Calculate and analyze monthly Customer Incentive Offering for revenue reserve requirements for all Western Digital revenue entities, and prepare journal entries to record reserve adjustments as appropriate;
• Analyze the reserve fluctuation to support business requirements;
• Calculate monthly Open RMA reserve accruals, and prepare and post journal entries as appropriate
• Reconcile contra-revenue related GL accounts
• Assist or lead related revenue projects to improve functional efficiency;
• Assist SOX Documentation Update and internal / external audits for Revenue function;
• Assist Revenue Accounting Manager and Sr Accounting Manager with ad hoc tasks as assigned.

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG (Good Game), UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

Office Management & Compliance

• Serve as the first-level liaison for office management duties, including maintenance, mailing, supplies, equipment, and bills for all APJ entities (MY: on-site; SG & AU: remote).
• [Malaysia Office Only] Ensure compliance with local laws and regulations regarding office operations, health, safety, and labor laws, including council permit applications, fire regulations, etc.
• Organise office procedures to ensure proper health and safety measures are in place.
• Organise and maintain the office in good condition, arranging necessary repairs promptly.

Administrative Support & Coordination

• Coordinate travel arrangements, appointments, meetings, company social events, team gatherings, celebrations, townhalls, and conferences.
• Assist in managing software tools and office systems (e.g., room booking software, inventory management systems).
• Update door security access permissions (Malaysia office) as directed by management.
• Liaise with and manage contract and price negotiations for office vendors, service providers, and facilities management vendors (e.g., cleaning, catering, pest control, security, and maintenance services).
• Raise Purchase Order requests for approval as needed.

Employee & Visitor Support

• Provide general support to visitors, including visiting staff, clients, talent, freelancers, and vendors.
• Assist in onboarding new hires (ensuring they have tools and equipment) and offboarding employees (ensuring the return and deactivation of resources/tools).
• Serve as the first-level liaison for employee queries, redirecting them to the appropriate person or department as needed.
• Actively contribute to fostering a positive office culture by gathering employee feedback and reporting it to management.

Collaboration & Ad Hoc Support

• Assist IT, TV Production, and Logistics departments with office/studio equipment-related matters.
• Provide support to the APJ management team for various ad hoc requests.
• Act as the “eyes and ears” of the leadership team to maintain smooth office operations and address issues proactively.

Required Qualifications 

• 5 Years experience in an office management or facilities role 
• Proficiency both written and spoken in English and Bahasa Malaysia
• Managing offices with a capacity of 50-100 people 
• Proficiency in Google Suite inc Google Sheets 
  

Bonus Qualifications 

• Previous experience remotely managing offices 

Process Development owner at BOP Process such as Package saw/ Laser mark/ Solder ball attached- SBA/UBA & EMI etc. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Define the process window and recipe baseline by using JMP DOE approach.
• Good in problem solving and work on the Root Cause Analysis/Finding using, 5 whys, DMAIC, 8D approach/methodology.
• Work closely with Cross site’s Package development team to understand the Package Design Rules & Requirements
• Ensure smooth transition from Development to new product qualification phase.
• Work closely with manufacturing process and equipment team, and cross site process development team.
• Documentation: SOP, WI, FMEA, OCAP and Control Plan for related process.
• Ensure effective handshake/pass over of process for New device/product introduction to the production line and new process technology capabilities development.
• Responsible for new material/component first article inspection and final buyoff.
• Continuous improvement on direct/indirect material/UPH cost down & yield enhancement program.
• Ensure robustness of process control to meet yield & through-put expectation.
• Report any non-conformance/customer complaint issue and develop/follow up the improvement actions.

We are committed to building world-class center of excellence with positive, enthusiastic, energetic and supportive team members. We embrace Western Digital core values which are Think big, Make it happen and Do it together. We are process oriented and work diligently towards targets. 

We are looking for a talent who commits to contribute his/her talent to the team and develop his/her career together with Western Digital. The role is encouraged to evolve rapidly through experience of a fast-paced multinational environment, dynamic business initiatives and continuous process improvement & automation.

As the Director of Global COE, you will be responsible for overseeing the end-to-end processes within COE. You will lead a team to optimize workflows, ensure compliance with organizational policies, and collaborate with stakeholders to guarantee the on-time delivery of quality services. A focus on process automation, operational efficiency, and cross-functional collaboration will be key to success in this role. This role will manage a team of approximately 15 accountants, with 3 direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and implement the overall strategy and vision for the COE, aligning with the organization’s goals and objectives.
• Lead the COE team in delivering high-quality financial and accounting services, ensuring best practices are followed.
• Establish and communicate clear objectives, KPIs, and performance metrics to the team, fostering a culture of accountability and continuous improvement.
• Ensure efficient and accurate processing of transactions, maintaining adherence to internal controls, compliance standards, and legal requirements.
• Implement and manage standardized processes, procedures, and systems to ensure efficiency, quality, and data integrity across the COE.
• Monitor service delivery performance, identify areas for improvement, and drive initiatives to enhance operational efficiency and customer satisfaction.
• Lead, coach, and develop a diverse team of professionals, ensuring a positive work environment and fostering career development opportunities.
• Implement training programs to upskill staff and improve competencies in key areas, including technology, compliance, and service excellence.
• Identify opportunities for process improvements, automation, and digital transformation within the COE to optimize service delivery and reduce costs.
• Oversee the implementation of new technologies, tools, and systems, ensuring smooth integration and minimal disruption to operations.
• Champion a culture of continuous improvement, encouraging innovation and the use of data analytics to inform decision-making and process enhancements.
• Act as a key point of contact for business units, ensuring effective communication and service delivery that meets the needs of internal stakeholders.
• Collaborate with other departments and business units to understand requirements, resolve issues, and ensure alignment with company objectives.

Develop and manage Quality Assurance programmes and activities that to ensure compliance with company policies, food safety standards, government regulations, and industry best practices including GMP and HACCP.

Responsibilities:

• To ensure quality objectives and product performance are met through constant monitoring and improvement of internal and external requirements.
• Establishing and maintaining quality control measures throughout the production process, from raw material sourcing to finished product distribution, to ensure consistency and adherence to quality standards.
• Working with stakeholders in the plant to drive continuous improvement of product safety and quality, GMP control, manage process control, risk management, compliance to regulatory requirements and customer expectations.
• Review, develop and maintain a systematic approach for SOPs, records, and product specifications to enhance quality efficiency and performance at the plant.
• Ensure all timely and consistent corrective and preventive measures are well addressed and implemented for in-process non-conformance, customer complaints, and auditing (internal & external) with appropriate and quick response to address root causes and proper solutions. Follow up and update management on the progress and effectiveness of the action plan on a timely basis.
• Providing training and guidance to staff on quality assurance principles, procedures, and best practices to ensure a culture of quality and continuous improvement.
• To lead and motivate subordinates to ensure that the team is competent and capable of performing their routines to meet the quality management system and management expectations.
• Perform any work or responsibility assigned by the Management as and when necessary.

We are seeking a detail-oriented and analytical Software Engineer to join our team in Petaling Jaya, Malaysia. The primary responsibility of this role is to maintain and develop test scripts for our HDD Validation Team. Given the seasonal nature of test scripting demands, you will also focus on automating and optimizing our testing processes and workflows. This typically includes, but not limited to, web development or Python scripting.

• Develop and debug HDD test scripts (e.g. Java, Ruby).
• Collaborate with test engineers to enable new testing methodologies.
• Troubleshoot and debug issues within test environments, providing timely resolutions.
• Develop features for our internally self-hosted web portal (MERN-stack).
• Help maintain high service availability for our servers and equipment.
• Design and implement automation solutions to optimize the team’s workflow.
• Participate in code reviews and maintain clean, well-documented code.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Defines IC package/SMT/SSD drive requirements, goals, and milestones for all SSD product groups and customer requirements.
• Develops SSD assembly and IC packaging material and processes to meet quality, reliability, cost, yield, productivity and manufacturing requirements.
• Develops new package and SMT process qualification programs.
• Prepares and/or updates specifications for piece parts of integrated circuits or semiconductor assemblies.
• Plans and conducts experiments to fully characterize material and processes throughout pathfinding to development to ramp.
• Develops solutions to improve quality, reliability, cost, yield, process stability/capability, productivity, and safety utilizing formal education, experience, statistical knowledge, and problem-solving tools.
• Establishes process control systems. Transfers process to high volume manufacturing and provide support in new factory start-up.
• Acts as a liaison with suppliers/vendors.
• Maintains product quality while developing and introducing package cost reduction programs.
• Coordinates the introduction of new package processes into production.
• Using appropriate tools, performs integrity analysis of packages.

PME Specific Role Description includes the following but not limited to:

• SMT material and process development
• SMT AI/ML integration development
• SMT technology (material/process/metrology/equipment) pathfinding & roadmap
• Stencil design/development for new components
• DFM assessment and NUDD risk management
• Process-Material-Component-board-drive interactions
• DOE & Mechanical and Material Lab Tools & Failure Analysis knowledge
• Quality Tools: FMEA, 8D, DMAIC, IPC knowledge etc.
• Statistical Tools: Statistical analysis (JMP/Minitab), Green Belt/Black Belt certification
• Special engineering characterization & improvement projects
• Factory emergency taskforce support

Responsibilities:
To perform day to day tasks, being able to demonstrate a thorough understanding of our customers’ expectations and execute them with an appropriate sense of urgency, attitude, commitment and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs. In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general customer service duties.

Job Purpose:
To provide administrative assistance to the AM Department. To assist the Account Managers in implementing winning account management strategies with focus on designated key accounts for achieving the financial targets, productivity standards, market focus & share objectives, customer satisfaction and loyalty objectives. To assist Account Managers in penetrating and expanding the market share of the designated key accounts.

Key Accountabilities:

• Support the Account Managers in QBR’s (business reviews) and presentations preparations.
• Support the department with RFQ’s.
• Support the department in business development and customer retention.
• To coordinate with the Account Managers in providing administrative assistance to the Department, function as back-up for Account Managers when specific support is needed.
• To perform the coordinating role and focus on specific designated accounts of the company and take ownership.
• To ensure that all customers that you are responsible for have Standard Operating Procedures in place, 'Customer SOP'.
• Timely, accurate and proactive communication with customers.
• To focus on customer service compliance, to coordinate with customer service and operations teams, to comply to the preset account documentation processes and productivity standards.
• To participate in customer service reviews, customer satisfaction surveys and making analysis for the designated accounts.
• Follow up on AR status.
• To assist in Transition & Implementation of account.
• Meeting customers with the Account Managers whenever required.
• To take up additional tasks as required to meet the Department’s needs.

• To work with our product design manager/ managing director
• Designing app pages, features, buttons, layouts, etc
• Designing website pages, features, buttons, layouts, etc
• Designing marketing or promotional material
• Converting design files into ones suited for back-end developers
• Helping us design the best user experience for the website and our Mobile Application
• Suggest to improve software/application user experience
• To design marketing tools such as email templates, social media posts, banners, etc.
• To work with the marketing, business or psychology department when necessary
• If needed, designs for social media tools for our website and or mobile application

In this position, the individual will be responsible for fully supporting the Department Manager on the development of the Company goals, strategy and tactics. The most important being the ability to work with the team to assure the good execution. The individual will work with the team to fully support the company and department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Documentation: SOP, WI, FMEA, OCAP and Control Plan for related process.
• Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.
• Support Automation and development for new automatic and robotic equipment qualification and sustaining.
• Support the Production Line. Report online machine status and issue to reporting manager
• Follow daily/shiftly line issue and production support for automation equipment.
• Continuous improvement on direct/indirect material cost down, UPH, MTBA, and MTBF enhancement program.
• Ensure automation equipment in good performance to meet the goals on quality, yield, and cost, utilization and cycle time.
• Perform automation equipment conversion and set up. Observe 6S on daily job to ensure the continued and smooth production line.
• Able to conduct trainings to Operator/technicians on machine operation and skill improvement.
• Able to replace spare parts and machine buy off.
• Experience in automation equipment’s
• Manage engineer’s logistic needs.
• Any other duties assigned from time base on schedule and unscheduled activities
• Participate in productivity improvement, Lean, Kaizen and similar activities and provide manufacturing process optimization solution

Job Summary:

As the Technical Manager for Coil Coatings and Industrial Coatings, you will play a critical role in overseeing and managing technical aspects related to the development, production, and quality control of coatings used in various industrial applications, with a focus on coil coatings. You will lead a team of technical professionals, ensuring the successful execution of projects, product development, and adherence to quality standards. This position requires a deep understanding of coatings technology, project management skills, and the ability to work collaboratively with cross-functional teams. Maintain, drive, supervise and implement robust technical standards, systems, and processes.

Key Responsibilities:

Technical Leadership:

• Provide technical expertise in coil coatings and industrial coatings, including formulation, testing, performance and application processes.
• Lead research and development efforts to improve coating performance, durability, and environmental sustainability.
• Stay updated on industry trends, emerging technologies, and regulatory requirements.

Team Management:

• Supervise and mentor a team of technical professionals, including chemists, engineers, and technicians.
• Foster a culture of innovation, collaboration, and continuous learning within the team.

Product Development:

• Collaborate with cross-functional teams to develop new coatings products tailored to specific customer requirements.
• Oversee the entire product development lifecycle, from concept to commercialization.
• To analyse market trends and requirements to design products with long term view and sustainability objective.

Quality Control:

• Develop and implement quality control procedures to ensure coatings meet industry standards and customer expectations.
• Investigate and address any quality-related issues, providing solutions and improvements as needed.

Project Management:

• Plan and execute technical projects related to coatings development, process optimization, and quality improvement.
• Monitor project timelines, budgets, and resource allocation to achieve project goals.

Customer Support:

• Collaborate with the sales and marketing teams to provide technical support to customers, addressing their inquiries and resolving issues.
• Develop effective relationship with customers to differentiate Beckers offering
• Conduct product presentations and technical training for customers and internal teams.
• To create awareness and promote existing product range along with Sales and marketing department.

Regulatory Compliance:

• Ensure that coatings products comply with local and international regulatory standards and environmental regulations.
• Provide direction and support to ensure compliance with relevant legislative and compliance standards.
• Ensuring the integration of QMS requirements into the organization’s business process
• To recognize health and safety is a responsibility of every employee, to take reasonable care of oneself and others and to comply with Beckers’ Environmental Health and Safety policy and any Beckers procedures / rules that apply to the role.

We are seeking highly motivated university students to learn and contribute hands-on while working with our Automation teams. This is a great opportunity to get exposure into the world of Automation development Engineering. 

We are recruiting for the following Model Free Adaptive Control project:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The scope of the bimanipulation project will concerning the development of Model-free Adaptive Control to drive robotic arm for pick&-place operation as well as push/pull of the cart.
• The assigned post graduate student will be focusing on encoding the recently developed MFAC algorithm from the simulated environment (firstly, from the Matlab codes and then later to be ported to ROS2 Humble system in the ROS Gazebo environment) to the actual humanoid’s robotic arm for practical demonstration.
• There upon, the MFAC algorithm design and synthesis will be carried out to suit for the pick-and-place demand of a humanoid robot. The algorithm provides a significant advantage of controlling the highly nonlinear 7 DOF robotic arm without a-priori information of the system parameters, load characteristics and other uncertainty.
• The model-free approach adopts the philosophy of data-driven, i.e. the control is able to adapt to the changes in the robot arm characteristics, loading characteristics as well as the interacting environment with which it will be commissioned to engage. This will be accomplished with the least supervision from a human operator.

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

JOB OBJECTIVE

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with sales team.

JOB RESPONSIBILITIES

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Success Manager

What you will do:

• Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.  
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.   
• Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives (including clear demonstration sessions).   
• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.  

• Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, Software as a Service (SaaS) or management consulting organisation is an added advantage) where you have demonstrated the ability to manage multiple projects/portfolios with either high recognised revenue or large/diverse set of stakeholders.  

• Displays a strong professional conduct, excellent stakeholder management (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.  

• Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.  

• Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation.  

• Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.  

• Continuously thinks of ways to make processes and your (and the team’s) work more efficient and leaner while achieving impact with clients.   

• Comfortable working, navigating and taking ownership in an environment of rapid growth, change and states of flux, and ambiguity.  

• Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an added advantage. 

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language

Key Responsibilities:

• Responsible for Sales and Project Management for Industrial Printing.

• Presenting sales and solution and demonstration to customers.

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• Present sales, revenue and expenses reports and realistic forecasts to the management team.

• Identify emerging markets and market shifts while being fully aware of new product and competition status.

• Creating sales prospects, perform sales canvassing and all preliminary work.

• Other task/s as and when assigned by the company.

• Requirement of candidate, experience from Label Converter, Flexible packaging & Offset: Pressure sensitive adhesive, Pre-press, Conventional press, Digital press, Digital embellishment, Finishing & QC.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

Are you ready to make a transformative impact in the SME financing space? We’re looking for a Digital Acquisition Manager who will lead and innovate our acquisition strategies with passion and determination. This role is pivotal for driving exponential growth and expanding our portfolio. You'll have the opportunity to develop and execute high-impact strategies, build and scale dynamic partnerships, and harness data to drive informed decisions. If you thrive on experimentation and innovation, and have a proven track record in digital acquisition, we want you on our team.

What you will do:

1. Develop and Execute Growth Strategies:

• Lead Acquisition Channels: Lead and innovate acquisition strategies across various acquisition channels, including user referrals, affiliate marketing, community engagement, and partnerships.
• Market Analysis: Dive deep into market trends and competitive landscapes to inform strategy and seize growth opportunities.
• Go-To-Market Execution: Develop and spearhead go-to-market plans with internal and external stakeholders to ensure stellar implementation.

2. Partnership and Relationship Management:

• Strategic Partnerships: Identify, engage, and forge powerful partnerships to amplify our acquisition efforts.
• Relationship Building: Foster and fortify relationships with key partners, ensuring long-term collaboration and mutual success.
• Channel Development: Innovate and expand acquisition channels to effectively reach and engage new users.

3. Performance Monitoring and Product Enhancement:

• Data-Driven Insights: Monitor and analyze performance metrics to evaluate and enhance the effectiveness of acquisition strategies.
• Continuous Improvement: Leverage data and feedback to continuously refine and elevate our product offerings and user experiences.
• Project Leadership: Lead projects from inception to execution, ensuring they align with and propel our strategic goals.

What we are looking for:

• Strategic Visionary: See the big picture and drive transformative, long-term strategic initiatives.
• Data-Driven Decision Maker: Harness data to inform decisions, optimize strategies, and achieve excellence.
• Innovative Thinker: Passionate about experimenting with new ideas and approaches, and learning from every outcome.
• Collaborative Partner: Excel in working with diverse stakeholders and building lasting, impactful partnerships.
• Resilient Performer: Thrive in high-pressure environments, turning failure into meaningful lessons for growth.

What will you gain from the role:

• Impactful Work: Engage in projects that significantly uplift and empower SMEs across Southeast Asia.
• Empowering Culture: Be part of a team that champions creativity, innovation, and a safe, motivating work environment.
• Results-Oriented: We celebrate smart, effective work and focus on achieving impactful outcomes.
• Career Advancement: Enjoy abundant opportunities for continuous professional growth and career progression.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

The lab's function is to provide analysis and test support to the operations team, assist with regular production monitoring, troubleshoot issues as they arise, and develop new testing methods to meet evolving process or technology requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Conduct daily reliability test data analysis and reporting, including failure analysis (FA) for abnormal data
• Study and optimize test criteria based on product design
• Oversee machine/tooling buy-off, standardization, tool maintenance, and spare parts management.
• Tool optimization and new tool preparation to meet new product/technology requirements.
• Collaborate with the worldwide team to ensure consistent testing correlation
• Support other function teams for key projects.
• Manage Tool capacity
• Maintain proper documentation of work processes and procedures
• Communicate timely and effectively with relevant stakeholders
• Coach and guide technicians and operators

Your responsibilities as Data Analytics Manager will include but not limited to:

• Lead and manage comprehensive data projects, addressing business issues by gathering insights from various sources, analysing data, identifying trends, building models, and providing actionable recommendations through automated reports.
• Regularly review commercial data to pinpoint areas for enhancement and provide targeted recommendations backed by in-depth analysis.
• Employ statistical and analytical methods to interpret large datasets, drawing key conclusions and uncovering patterns, trends, and improvement opportunities.
• Develop, automate, and validate new reports, implementing corrective measures to enhance data accuracy and reliability.
• Deliver consistent reporting and analysis to senior management to support strategic business decisions.
• Guide and mentor junior BI team members, promoting best practices and supporting their professional growth.
• Stay updated on the latest trends and technologies in business intelligence, ensuring the team adopts best-in-class tools and methodologies.
• Ensure data quality and accuracy across all business intelligence solutions.
• Build and maintain good relationships with internal stakeholders to gain a deep understanding of business needs, challenges, and opportunities.
• Provide training and ongoing support to end-users on BI tools and solutions.
• Respond to ad-hoc data requests and analysis, offering insights and recommendations for further actions.
• Support budgeting and forecasting initiatives by providing accurate data insights.
• Any other assignments as directed by immediate superior as and when required.