Total 128 customer service manager job vacancies in Petaling Jaya

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

職位名稱: 財務主管/助理主管

地點: 馬來西亞白沙羅帝國城

公司: Nsty Holding Sdn Bhd

主要職責：

財務記錄保存：

• 維護準確和最新的財務記錄，包括現金和銀行交易、應付帳款、應收帳款、總帳和日記帳分錄。
• 確保及時準確地記錄所有財務交易，包括發票、付款和費用的處理。
• 定期核對銀行和信用卡對帳單以及其他財務帳戶，以識別和糾正差異。
• 與相關利害關係人合作，確保及時完成所有財務記錄。

財務報告：

• 根據公認會計原則 (GAAP) 或國際財務報告準則 (IFRS) 編制月度、季度和年度財務報表。
• 產生一系列財務報告，例如損益表、資產負債表、現金流量表以及預算與實際分析。
• 提供財務分析和見解，以支援管理階層的策略決策和規劃。

應付帳款和應收帳款：

• 管理應付帳款流程，包括發票驗證、費用處理以及確保及時向供應商付款。
• 監控應收帳款帳齡報告，與銷售及客戶服務團隊協調跟進逾期付款。
• 核對應付帳款和應收帳款餘額，以確保準確性並與外部利害關係人的帳目報表 (SOA) 保持一致。

財務系統與流程管理：

• 有效利用會計軟體和財務系統來簡化財務流程、提高效率並確保資料完整性。
• 維護標準作業程序 (SOP) 的最新記錄並確保其在財務部門內的合規性。

資格：

• 會計、金融或相關領域的學士學位。
• 專業認證（例如 ACCA、CPA、CIMA）是一個額外的優勢。
• 對財務報告標準（GAAP、IFRS）有深入了解。
• 熟練會計軟體和ERP系統。
• 優秀的分析、解決問題和溝通能力。
• 能夠與內部和外部利害關係人合作並聯絡。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 牙科保險
• 視力保險

Job Description:

1. Maintain accurate records of business development activities, including client interaction, proposals and agreements.
2. Assist on updating client records in system and also job listing.
3. To send the agreement to the new potential client
4. To do follow up call to our clients.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work effectively as part of a team.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Personal leave
• Personal development opportunities

職位描述：

1. 維護業務開發活動的準確記錄，包括客戶互動、建議和協議。
2. 協助更新系統中的客戶記錄以及職位清單。
3. 將協議發送給新的潛在客戶
4. 給我們的客戶進行跟進電話。

資格和技能：

• 工商管理、行銷或相關領域的文憑或學士學位。

• 強大的組織能力和多工處理能力。

• 優秀的書面和口頭溝通能力。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 作為團隊的一部分有效工作的能力。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 事假
• 個人發展機會

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:

The VP of Customer Experience (Credit Card) will lead the strategic development and execution of initiatives to deliver exceptional customer experiences for our credit card products. This role focuses on championing a customer-first culture, optimizing customer journeys, and enhancing loyalty through innovative and data-driven solutions. As a key leader, you will collaborate cross-functionally to align credit card services with business objectives while ensuring customer satisfaction and retention.

Key Responsibilities:

• Develop and implement a comprehensive customer experience strategy tailored to the credit card segment and aligned with company objectives.
• Champion a customer-first culture across the organization, ensuring credit card services prioritize customer needs and satisfaction.
• Analyze customer journeys within the credit card lifecycle to identify pain points and areas for improvement.
• Work cross-functionally with teams in Marketing and Product to design and implement solutions that enhance the credit card customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction, loyalty, and credit card usage metrics.
• Leverage customer feedback and data analytics to inform decision-making and refine credit card service strategies.
• Build and lead a dedicated customer experience team focused on driving initiatives and ensuring consistent service delivery for credit card customers.
• Provide coaching, mentorship, and development opportunities to team members to foster innovation and growth.
• Partner with internal stakeholders to ensure credit card offerings align with customer expectations and business goals.
• Represent the voice of the credit card customer in executive meetings and strategic planning sessions.

• Bachelor’s degree in Business, Marketing, Finance, or a related field (Master’s degree preferred).
• 7+ years of experience in customer experience, credit card services, or related roles, with 3+ years in a senior leadership capacity.
• Expertise in customer journey mapping, customer feedback systems, and credit card CX metrics.
• Strong analytical, problem-solving, and interpersonal skills with a data-driven mindset.
• Proficiency in CRM tools, customer experience platforms, and credit card management systems.
  

Personal Attributes:

• Strategic thinker with a deep understanding of the credit card customer lifecycle.
• Passionate about creating innovative, meaningful, and memorable customer experiences.
• Skilled in managing organizational change, fostering innovation, and leading diverse teams.
• Collaborative leader with a strong ability to inspire and influence cross-functional teams.

• Competitive salary and comprehensive benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Flexible work culture with casual attire and a collaborative team environment.

You will play an important role to:

• Coordinate, direct and control the work of the sales personnel and ensure the achievement of sales targets and objectives.

• Ensure good knowledge of the market and monitor competitors' activities and provide any marketing data for management's information.

• Communicate with the field sales force on the company policies, product development, sales programs.

• Appraise the performance and assist in the training and development of sales personnel.

• Ensure all relevant market/business information relating to the credit worthiness and/or financial standing of any sales prospects are communicated earliest to all sales personnel and take necessary business protection action immediately.

• Ensure Company stated credit terms are adhered to and be responsible for all collection of debts from customers in a timely manner.

• Ensure leasing arrangements for customers are adhered to strictly and complete all relevant documentation in the shortest possible time.

• Reviews market analyses to determine customer needs, price schedules, and discount rates.

• Monitors and evaluates the activities and products of the competition.

• Maintains good relations with customers, advise them of Company's services and provide product and pricing information.

• Close liaison with technical team on any technical problems and ensure they are attended to immediately.

To be successful in this role, you will need to have:

• Handling corporate account with good presentation skill

• Strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.

• Passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcomes that enhances & improves your client’s business.

• A strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

• You ensure check-out is effectively equipped at all times throughout the day; ready and available to help customers when needed.
• You have the knowledge, confidence, and desire to make customer payment easy.
• You know your levels of authorisation to solve payment problems when they occur and recognise when you need to escalate an issue to someone with higher authorisation.
• You pass on the relevant information to deal effectively and efficiently with the customer.
• You offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• You use the till to accurately register products and register payment from customers according to given routines.
• You ensure our store is a safe and secure environment at all times for visitors and colleagues
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring using the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.
• Follow cash handling procedures to ensure the security of money handling
• Ensure that customers are guided to the appropriate way of payment and secure proper payments from customers.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

• Oversee, develop, and manage detailed integration plans of new acquisitions and investments into the Group for non-solar business.
• Drive continuous improvement across the portfolio of acquired companies and their synergy with the Group's core business activities.
• Work closely with cross-functional teams (finance, operations, HR, IT, legal) to ensure successful and timely integration of acquired companies.
• Monitor integration progress and resolve any issues that arise to ensure smooth transitions.
• Evaluate the performance and strategic fit of acquired companies within the broader organizational goals of the Group, making adjustments as needed.
• Provide insights and recommendations to senior leadership regarding strategic adjustments and areas for further investment or divestment.
• Collaborate with business unit leaders, functional department heads and senior management to ensure alignment and effective execution of integration strategies.
• Track and report on the realization of synergies and benefits post-acquisition, ensuring that they meet or exceed projections.
• Act as the primary point of contact for internal and external stakeholders regarding post-acquisition integration and portfolio management.
• Prepare and present regular updates on post-M&A portfolio performance, including integration progress, financial results, and operational improvement.

• Bachelor's degree in business administration, engineering or other relevant fields.
• Proven experience in a smilar role, preferably in Corporate Strategy, M&A and Business Development.
• minimum 5 years of working experience.
• Customer oriented, independent and good interpersonal skills.
• Proficient in Microsoft Office.
• Ability to work independently and as part of a team in fast paced environment.
• Passionate to learn, able to work systematically, demonstrate accountability.
• Required language(s): Bahasa Malaysia, English.
• Possess own transport.

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About the Role
We are seeking an organized and proactive Assistant Manager, Human Resources to support our HR department in various functions while working closely with the HR Manager. The ideal candidate will be responsible for assisting with recruitment, employee relations, performance management, and other HR operations to ensure the smooth functioning of the company’s workforce. This role requires excellent communication skills, strong organizational abilities, and a deep understanding of HR processes.

• Assist in the recruitment process, including job postings, screening resumes, conducting interviews, and managing onboarding for new hires.
• Support employee relations activities by addressing employee concerns, assisting with conflict resolution, and maintaining positive work culture.
• Manage and update employee records, ensuring compliance with company policies and legal requirements.
• Assist in the administration of performance management systems, including evaluations, feedback sessions, and development plans.
• Coordinate training and development initiatives to ensure continuous employee growth. Support payroll processing and benefits administration.
• Assist in implementing HR policies, procedures, and best practices.
• Participate in HR projects as required, including employee engagement surveys and wellness programs.
• Ensure adherence to labor laws and regulations within the organization.
• Provide administrative support to HR management, including preparing reports, handling inquiries, and managing HR documentation.
• Collaborate closely with the HR Manager to align HR strategies with organizational goals and ensure effective communication across the department.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3-4 years of experience in HR or a related role.
• Strong knowledge of HR policies, labor laws, and best practices.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle confidential information with discretion.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and HR management software.
• Problem-solving skills and a proactive approach to handling HR issues. Preferred Qualifications:
• Certification in Human Resources (e.g., SHRM-CP, PHR) is a plus.
• Experience in payroll management and benefits administration.

Why Join Us?

At Bjak, we believe our people are our greatest asset. Joining as our CPO offers:

• The opportunity to shape the future of a fast-growing organization impacting millions across ASEAN.
• A dynamic and inclusive environment where innovation thrives.
• Competitive compensation, benefits, and growth opportunities.

Overall Responsibilities to support TMM Flooring in executing TM strategies and functions as below:

• Identify key market segment for development in line with current market trend.
• Project proposals, including follow-up activities.
• Selected presentation & training both internally and externally.
• Support marketing activities of TM Flooring.
• Support specification & sales team with TM related activities, project follow-up
• Manage Key Account as and when required.

Key Responsibilities:

• Responsible for Sales and Project Management for Industrial Printing.

• Presenting sales and solution and demonstration to customers.

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• Present sales, revenue and expenses reports and realistic forecasts to the management team.

• Identify emerging markets and market shifts while being fully aware of new product and competition status.

• Creating sales prospects, perform sales canvassing and all preliminary work.

• Other task/s as and when assigned by the company.

• Requirement of candidate, experience from Label Converter, Flexible packaging & Offset: Pressure sensitive adhesive, Pre-press, Conventional press, Digital press, Digital embellishment, Finishing & QC.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Summary:
We are seeking a highly skilled and driven Investment Portfolio Manager to oversee and optimize investment portfolios by conducting thorough market research, financial modeling, and strategy implementation. This role involves identifying investment opportunities, managing risks, and ensuring portfolio performance aligns with organizational objectives. The ideal candidate will bring experience from equity research, investment banking, hedge funds, private equity, or related fields, coupled with a strong foundation in financial analysis and valuation.

Key Responsibilities:

Portfolio Management:

• Develop and implement tailored investment strategies to maximize returns within the defined risk framework.
• Regularly review and adjust portfolio allocations in response to market trends and opportunities.
• Manage day-to-day asset trading and ensure alignment with strategic goals.

Research and Analysis:

• Conduct detailed industry and company-specific research, including due diligence and channel checks.
• Build and maintain advanced financial models for company valuation and performance tracking.
• Report on economic, industry-specific, and market developments to inform investment decisions.

Relationship Management:

• Build and maintain relationships with sell-side analysts, sales representatives, and research associates.
• Attend conferences and industry events to expand knowledge and networks.
• Support communication with clients, stakeholders, and internal teams, delivering clear and insightful recommendations.

Risk and Compliance:

• Identify and mitigate risks associated with portfolio assets.
• Ensure compliance with relevant regulatory and ethical standards.
• Uphold the highest levels of professionalism, integrity, and excellence in all tasks.

Innovation and Strategy:

• Assist in creating and innovating unique investment strategies based on emerging trends.
• Participate in developing solutions that contribute to broader organizational goals, including sustainability and technological advancements.

Performance Monitoring and Reporting:

• Track portfolio performance and prepare detailed reports for internal and external stakeholders.
• Contribute to quarterly and annual updates, providing insights on risk, opportunities, and investment adjustments.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (CFA or MBA is a plus).
• Minimum 1+ years of experience in equity research, investment banking, hedge funds, private equity, or a similar role.
• Advanced financial modeling and business analysis skills.
• Strong understanding of financial markets, investment strategies, and valuation methodologies.
• Exceptional analytical, critical thinking, and decision-making skills.
• Proficiency in financial software and tools for research and modeling.

Preferred:

• Experience in managing client relationships and communicating complex concepts effectively.
• Familiarity with regulatory frameworks and compliance requirements.
• Entrepreneurial mindset and ability to adapt in a dynamic environment.
• Knowledge of tax implications of investment decisions and portfolio adjustments.

• Competitive salary and performance bonuses.
• A collaborative, high-performance work environment focused on innovation and impact.
• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Flexible working hours & arrangement, Casual work attire

• Develop and execute comprehensive sales strategies to achieve revenue targets, collaborating closely with the sales and marketing teams, and different business units.
• Build strong relationships with key stakeholders, understanding their energy needs and providing tailored solutions to several geographical markets.
• Work closely with engineering teams to customize energy storage solutions based on client requirements and project specifications, like a Product Manager.
• Prepare detailed proposals, technical presentations, and product demonstrations to showcase the benefits and capabilities of our energy storage solutions.
• Conduct market research and analysis to identify new opportunities and stay updated on industry trends and competitor activities.
• Support project implementation by coordinating with internal teams and external partners to ensure successful deployment and integration of energy storage systems.
• Front deal structuring, quotations and all other proposal development activities.
• Work with Marketing department to develop new strategy in the business proposal and added services for business growth.
• Responsible for full-fledged activities inclusive of Sales & Marketing and Customer Service Support.
• Act as the bridge between clients and the internal project development team to understand commercial and technical needs per customer requirements.
• Provide technical support for review/preparation of proposals, including customer meeting during project development stage.
• Lead on project budget control with detailed BQ understanding and possible cost improvement with value engineering for C&I projects.
• Participate in project tendering task force team to lead on commercial part for tender submission.

• Minimum 5 years of work experience in Engineering preferably Electrical or Renewable Energy (RE) industry

• Preferably 2 years and above experience in RE Industry and/or Energy Storage (BESS) business
• Good communication skills   
• Strong commercial and technical understanding of the RE business
• Proficient in Microsoft Excel, PowerPoint and Project
• Ability to multitask and perform effectively within tight deadlines
• Based in Malaysia office, but willing to travel/relocate for projects across Southeast Asia countries  

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary