Total 78 customer service job vacancies in Malaysia

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

地點：

• Nikugaiya：2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• 東凱：C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• 紮紮牛肉：Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

職責：

• 歡迎並協助客戶下訂單

• 確保依照餐廳標準提供食物和飲料

• 保持用餐區和廚房的清潔和衛生

• 支援日常運營，包括補充物資和準備用餐區

• 處理客戶詢問並提供優質服務

• 團隊合作，確保順暢的服務和積極的用餐體驗

要求：

• 有餐飲業經驗者優先

• 個性友善、充滿活力、有團隊精神

• 良好的溝通與客戶服務技能

• 能夠在快節奏的環境中工作

• 願意在週末和公共假期工作

好處：

• 基本薪資：RM2,200–RM2,800 + 服務點

• 員工餐

• 宿舍住宿

• 紅包生日

• 年度獎金和休假

• 團隊建立

We are looking for a highly motivated & detail-orientated Field Service Technician to join our team. In this role, you'll play a key part in ensuring our lab and diagnostic equipment runs smoothly and efficiently at customer sites.

Responsibilities

• Perform on-site installations, trainings and follow comprehensive testing procedures to verify equipment is operating safely and correctly.
• Provide expert troubleshooting and repair support, assisting both customers and field service teams to resolve technical issues quickly and effectively.
• Conduct assigned service tasks and maintenance on schedule, ensuring customer satisfaction and meeting sales targets.
• Upkeep of service tools & facilities compliance on regulations, licensing requirement and standard issued by the statutory body etc.
• Generate timely & accurate reports and documentation

Requirements

• Minimum Diploma/Advance Diploma within science field – Applied Physics/Biomedical/ Electronic/Mechanical Engineering or equivalent.
• Good knowledge in repair, preventive maintenance & testing, commissioning methodologies and instruments. Experience with laboratory or diagnostic equipment is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Must possess own car. Able to travel throughout Klang-valley and Outstation.
• Required language(s): Bahasa Malaysia, English.

Benefits

• Attractive salary with other remunerations such as allowances, commissions.
• Annual Bonus and incentives based on performance.
• Supportive and collaborative work environment.
• Training & Mentorship provided.
• Company Events and Trips.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips
• Paid training and development

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

工作亮點

• 專業從事貨運代理和物流。
• 有競爭力的薪資和工作福利待遇。
• 步行不到 3 分鐘即可到達 LRT Bank Rakyat Bangsar5。
• 友好和積極的工作環境。

崗位職責

• 負責協調來自海外的空運和海運，涵蓋3個分支機構。
• 與銷售部門協調客戶要求的報價，並在運送任何貨物之前檢查報價的有效性。
• 為客戶提供解決方案，以最佳方式處理貨物並滿足客戶滿意度。
• 與海外代理商協調空運和海運拼箱事宜。
• 與營運部門協調，確保客戶的貨物按時到達並交付。
• 根據工作文件的發票和成本核算來處理交叉貿易運輸。
• 確保每天回覆所有與客戶和代理商溝通的電子郵件，並且不會收到任何提醒。
• 與營運部門合作，確保所有 SmartSheet 均得到更新且資訊始終正確。
• 在報價、SOP、客戶關係以及與銷售支援相關的任何其他事務方面為銷售團隊提供支援。
• 協助客戶服務經理完成所有指派的任務。
• 確保客戶對服務的滿意度。

職位要求

• 候選人必須至少擁有物流/運輸文憑/高級/高級/研究生文憑或同等學歷。
• 該職位需要至少 1 至 3 年相關領域的工作經驗。
• 所需技能：溝通能力、快速學習能力、目標導向、傾聽能力、英語能力。

津貼和福利

• 個人發展機會

工作亮點

• 專業從事貨運代理和物流
• 有競爭力的薪資和工作福利待遇
• 傑出的職涯成長與發展機會
• 正向的工作環境

We are looking for a highly motivated & detail-orientated Field Service Technician to join our team. In this role, you'll play a key part in ensuring our lab and diagnostic equipment runs smoothly and efficiently at customer sites.

Responsibilities

• Perform on-site installations, trainings and follow comprehensive testing procedures to verify equipment is operating safely and correctly.
• Provide expert troubleshooting and repair support, assisting both customers and field service teams to resolve technical issues quickly and effectively.
• Conduct assigned service tasks and maintenance on schedule, ensuring customer satisfaction and meeting sales targets.
• Upkeep of service tools & facilities compliance on regulations, licensing requirement and standard issued by the statutory body etc.
• Generate timely & accurate reports and documentation

Requirements

• Minimum Diploma/Advance Diploma within science field – Applied Physics/Biomedical/ Electronic/Mechanical Engineering or equivalent.
• Good knowledge in repair, preventive maintenance & testing, commissioning methodologies and instruments. Experience with laboratory or diagnostic equipment is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Must possess own car. Able to travel throughout Klang-valley and Outstation.
• Required language(s): Bahasa Malaysia, English.

Benefits

• Attractive salary with other remunerations such as allowances, commissions.
• Annual Bonus and incentives based on performance.
• Supportive and collaborative work environment.
• Training & Mentorship provided.
• Company Events and Trips.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips
• Paid training and development

WE ARE HIRING! LET'S GROW TOGETHER!

Welcome to Taka Group. We are excited to announce that job vacancy is now open for our Branch in Setapak, Kuala Lumpur. Salary range based on experience from RM1,500-RM3,000. Send your resume now & come join our team! Let's grow, breakthrough, innovate and realize our dream together!

1. Required experienced or no experience employee with set of skill in bakery, pastries industry.
2. Able to commit to job with minimum supervision.
3. Take customers order, baking cake & achieve target.
4. Make sure the cleanliness of work areas & equipment.
5. Others job description can ask us directly once u submitted us your resumes.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours/Meal allowance
• Personal leave
• Paid training and development
• Medical claim

服務管理員將在支援服務部門方面發揮關鍵作用，管理行政任務，確保服務團隊和客戶之間的順暢溝通，並維護服務活動和報告的準確記錄。

教育資格：SPM或以上

要求：熟悉Microsoft Office優先

薪資：RM 1800 - RM 2600

請致電林先生 - 012-4887781進行面試

津貼和福利

• 額外津貼，
• 加班/加班
• EPF、SOCSO 等
• 提供培訓

-電氣或機械知識

-推廣一系列逆變器和直流驅動器

-對銷售線有興趣

-提供培訓，吃苦耐勞，願意出差，擁有自己的交通工具。

-5個工作天

-津貼、醫療、銷售佣金等

• Support and assist manager with monitor overall account payable process & activities related.
• Ensure compliance with applicable accounting standards and internal controls over account payable procedure -liaise with auditors and other parties when required. 
• Ensure accuracy of invoices details input into accounting system. 
• Ensure invoices & payment perform on timely basis. 
• Assist superior with other tasks when assigned. 
• Solve any issue/error when occur, perform investigation/analyst for improvement or prevention. 

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Identify and direct the execution of marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• Formulate initiatives and recommend actions across all funnels of marketing mix; including cohesive multichannel marketing strategy, distribution channel management and lifecycle development tactics for new and existing customers; to build a sustainable competitive advantage
• Identify new target segments and develop opportunities within the Aeon customer base to improve customer conversions, increase product holding and cross-sell initiatives as well as support efforts to generate better qualified digital leads.
• Understand and propose plans to drive/improve customer migration for Aeon suite of digital product and services.
• Pursues and support the development of strategic partnerships, alliances and relationships as part of business continuity.
• Keep abreast with consumer trends & marketing best practices and maintains a deep understanding of the demographics, psychologies, and behavioural drivers of Aeon brand’s customers through regular comparative reporting, market research and data analysis of internal customer data set.
• Support the organization’s annual operating plan through the review of formulated strategies & key action plans as well as monitoring of Division KPI, budget, sales forecast and planning process.
• Identify the effectiveness and impact of current initiatives and incorporate learning from benchmarking into future plans through operative tracking and analysis of key achievable goals.
• Update senior management on business direction, performance and initiatives on a monthly basis through the routine publishing of board papers and other management reports/ presentation materials
• Coordinate activities between departments to ensure that key projects are completed on schedule.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Highlights:

• Competitive Salary Package
• Incentive

Job Description:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Responsibilities:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (5-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9a.m. - 6p.m.
• Incentive provided if meet KPI

Perks & Benefits:

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To manage the team that will be responsible for functions including daily cash management, banking administration, foreign currency hedging and cross currency swap.
• Ensure bank reconciliation are prepare on timely basis.
• Review and maintain credit lines, term loans and debt capital market instruments
• Experience in administering/requesting banking documentation to open and close bank accounts and board resolutions.
• Fund raising activities (financial institutions and debt capital market) to support companies’ funding requirement
• Assess the operating companies’ funding requirements, then, ascertain the optimum funding structures
• Fund raising activities include negotiation with the fund providers and review all relevant legal documentations for the best interest of the Company
• Liaison personnel for the regulator, financial institutions, rating agency and external auditor
• Prepare monthly and ad hoc reports on Treasury Operations
• Prepare cash flow forecasting and funding plan.
• Recommend, implement and maintain process improvements.
• Evaluate, develop and implement cash management systems to optimize efficiencies.
• Additional duties as directed by supervisor.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Summary

To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only
• 
  

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks :-

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

Malaysian Only