Total 263 Others/Any customer service job vacancies in Malaysia

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

• Support and assist manager with monitor overall account payable process & activities related.
• Ensure compliance with applicable accounting standards and internal controls over account payable procedure -liaise with auditors and other parties when required. 
• Ensure accuracy of invoices details input into accounting system. 
• Ensure invoices & payment perform on timely basis. 
• Assist superior with other tasks when assigned. 
• Solve any issue/error when occur, perform investigation/analyst for improvement or prevention. 

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Identify and direct the execution of marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• Formulate initiatives and recommend actions across all funnels of marketing mix; including cohesive multichannel marketing strategy, distribution channel management and lifecycle development tactics for new and existing customers; to build a sustainable competitive advantage
• Identify new target segments and develop opportunities within the Aeon customer base to improve customer conversions, increase product holding and cross-sell initiatives as well as support efforts to generate better qualified digital leads.
• Understand and propose plans to drive/improve customer migration for Aeon suite of digital product and services.
• Pursues and support the development of strategic partnerships, alliances and relationships as part of business continuity.
• Keep abreast with consumer trends & marketing best practices and maintains a deep understanding of the demographics, psychologies, and behavioural drivers of Aeon brand’s customers through regular comparative reporting, market research and data analysis of internal customer data set.
• Support the organization’s annual operating plan through the review of formulated strategies & key action plans as well as monitoring of Division KPI, budget, sales forecast and planning process.
• Identify the effectiveness and impact of current initiatives and incorporate learning from benchmarking into future plans through operative tracking and analysis of key achievable goals.
• Update senior management on business direction, performance and initiatives on a monthly basis through the routine publishing of board papers and other management reports/ presentation materials
• Coordinate activities between departments to ensure that key projects are completed on schedule.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To ensure Easy Payment Product Sales & operations are functioning well.
• Maintain a good level merchant servicing.
• To monitor merchant sales performance, identify and develop new account. Merchant servicing, handle & follow up merchant’s complaints & feedbacks.
• Active engagement with the merchant.
• Conduct training to new merchant. o create and build up good relationship between organization and merchant to create loyalty business partner.
• Monitoring sales claim and ensure no sales claim expired.

Job Requirements

• Degree or Diploma holder in any discipline
• STPM/SPM with minimum 3 years related experience and with leading team experiences.

Skills Requirements

• Lesson planning skills to plan lessons by incorporating the key elements systematically.
• Presentation skills to deliver the content to participants.
• Able to communicate to all level and target audience.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior, ability to handle & manage stress.
• PC literate.

Perks & Benefits

• Medical insurance
• Open culture

WE ARE HIRING! LET'S GROW TOGETHER!

Welcome to Taka Group. We are excited to announce that job vacancy is now open for our Branch in Setapak, Kuala Lumpur. Salary range based on experience from RM1,500-RM3,000. Send your resume now & come join our team! Let's grow, breakthrough, innovate and realize our dream together!

1. Required experienced or no experience employee with set of skill in bakery, pastries industry.
2. Able to commit to job with minimum supervision.
3. Take customers order, baking cake & achieve target.
4. Make sure the cleanliness of work areas & equipment.
5. Others job description can ask us directly once u submitted us your resumes.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours/Meal allowance
• Personal leave
• Paid training and development
• Medical claim

Working Hours

• Monday to Friday 8am-5pm
• Saturday 8am-12pm (Alternate)

What will you do?

• Engage with our customers through friendly follow-ups on WhatsApp or by phone, providing personalized service every step of the way!

Do you meet the requirement?

• Detail-oriented with strong focus on accuracy and precision in every task
• Outgoing, cheerful and patient

Perks & Benefits

• Full attendance allowance
• EPF, SOCSO, EIS
• Medical benefit
• Personal accident insurance
• Casual dress code
• New Year bonus
• Performance bonus
• Company trips
• Yearly increment

Position Summary:

We are seeking an Customer Service Associate to join our dynamic team. The ideal candidate will support Operations Support Analysts, back office personnel, support staff, and IT teams, ensuring smooth operations and achieving the highest customer satisfaction. This role requires excellent communication, problem-solving, and teamwork skills, with the ability to work independently and take ownership of tasks.

Key Responsibilities:

• Provide immediate support and troubleshooting for customer issues across various communication channels, including phone, email, WhatsApp, SMS, and Telegram.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Answer incoming calls and support clients with their inquiries.
• Document processes and interactions with customers accurately.
• Collaborate with other departments to ensure customer issues are resolved.
• Use sufficient product knowledge to acknowledge and address customer concerns.
• Direct customer inquiries to relevant departments for further assistance.

Essential Skills:

• Strong verbal proficiency in English; additional language skills Bahasa Malaysia, Chinese are a plus.
• Sound communication skills with the ability to listen actively and respond effectively.
• Problem-solving skills with a customer-focused and quality-driven mindset.
• Positive attitude, accountability, and adaptability to work in a fast-paced environment.
• Reliability, flexibility, and attention to detail.
• Empathy, conflict resolution, and the ability to use positive language.

Competencies:

• Customer focus and quality assurance.
• Strong accountability, problem-solving, and a positive approach to challenges.
• Effective communication and critical thinking skills.
• Patience and self-control in stressful situations.
• Ability to demonstrate empathy and provide a supportive experience for customers.

Tools and Technology:

• Proficiency in help desk software, phones, chatbots, and video communication tools.
• Familiarity with shared project management and internal communication tools.
• Experience with customer service reporting and assessment tools.
• Access to a self-service knowledge base for FAQs and onboarding.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

Position Summary:

We are seeking an Customer Service Associate to join our dynamic team. The ideal candidate will support Operations Support Analysts, back office personnel, support staff, and IT teams, ensuring smooth operations and achieving the highest customer satisfaction. This role requires excellent communication, problem-solving, and teamwork skills, with the ability to work independently and take ownership of tasks.

Key Responsibilities:

• Provide immediate support and troubleshooting for customer issues across various communication channels, including phone, email, WhatsApp, SMS, and Telegram.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Answer incoming calls and support clients with their inquiries.
• Document processes and interactions with customers accurately.
• Collaborate with other departments to ensure customer issues are resolved.
• Use sufficient product knowledge to acknowledge and address customer concerns.
• Direct customer inquiries to relevant departments for further assistance.

Essential Skills:

• Strong verbal proficiency in English; additional language skills Bahasa Malaysia, Chinese are a plus.
• Sound communication skills with the ability to listen actively and respond effectively.
• Problem-solving skills with a customer-focused and quality-driven mindset.
• Positive attitude, accountability, and adaptability to work in a fast-paced environment.
• Reliability, flexibility, and attention to detail.
• Empathy, conflict resolution, and the ability to use positive language.

Competencies:

• Customer focus and quality assurance.
• Strong accountability, problem-solving, and a positive approach to challenges.
• Effective communication and critical thinking skills.
• Patience and self-control in stressful situations.
• Ability to demonstrate empathy and provide a supportive experience for customers.

Tools and Technology:

• Proficiency in help desk software, phones, chatbots, and video communication tools.
• Familiarity with shared project management and internal communication tools.
• Experience with customer service reporting and assessment tools.
• Access to a self-service knowledge base for FAQs and onboarding.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

Working Hours

• Monday to Friday 8am-5pm
• Saturday 8am-12pm (Alternate)

What will you do?

• Engage with our customers through friendly follow-ups on WhatsApp or by phone, providing personalized service every step of the way!

Do you meet the requirement?

• Detail-oriented with strong focus on accuracy and precision in every task
• Outgoing, cheerful and patient

Perks & Benefits

• Full attendance allowance
• EPF, SOCSO, EIS
• Medical benefit
• Personal accident insurance
• Casual dress code
• New Year bonus
• Performance bonus
• Company trips
• Yearly increment

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Description

• Greeting and directing customers to the room.
• Presenting customers with menu and beverage lists.
• Taking orders for food and drinks and passing order to kitchen or bar staffs.
• Serving food and beverages to customers.
• To perform routine checking to K-room.
• To clean up room and table.
• To ensure corridors, storage area, public area and toilets are clean at all time.

Job Requirements

• Able to accept rotational shiftwork especially Night shift
• Able to work on Fri - Sun / Public Holiday
• Able to serve alcoholic drinks to customer
• Being Punctual in the workplace
• Positive attitude and responsible character

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Paid training and development

Job Description :

· High pay salary will be rewarded for experience candidates in USA trade lane.

· Liaising with clients for FCL/ LCL/ Export & Import shipments arrangements.

· Handling and Responsible for all import / export documentation and preparing bill of lading, S.I, NOA, certificates etc with proper SOP. 

· Update clients on the Container status until the last mile delivery.  

· Attend Existing and New Customers inquiries timely & accordingly.

· To maintain good service level to existing customer for long term growth.

· To do invoice billing to customer timely to avoid un-necessary delay in payment.

· Able to support Sales in all aspects and send sailing schedules to Customers

· Can speak, write and read English, Mandarin and have excellent communication skills with customers.

· Willing to do the “ Extra miles “ for customers.

· Responsibility ; Accountability ; Fast learner is what we looking for.

· Very details-oriented and problem-solving skills is required. 

Requirement :

· Candidate must possess at least Diploma / Degree in Business Studies, Management, Commerce, Economics, Marketing, Logistic/Transportation or equivalent.

· Able to work independently within tight deadline and under pressure.

· Good communication skills and able to interact with all level of people.

· Hard working and a team player.

· Full-Time position(s) available.

· Fresh graduates are also encourage to apply as training shall be provided. 

Office working hour is from 9.00am- 6.00pm (Monday to Friday)

Interested candidates are invited to Apply Jobs Online or refer to below contacts:

Whatsapp :
012 288 6791 – Mr Ryan 

Or you may email your resume to :
Email : ryan@globalconcord.com.my

Or Call us at :-

603- 5033 2121 – Office Tel

012- 288 6791 - Mr Ryan

Perks & Benefits

• Medical claims
• Parking
• Performance Bonus 
• Open culture & Modern working environment. 
• Personal development opportunities for career growth

Responsible in day to day coordination function of entire Logistic Activities in order to ensure accurate and timely shipment pick-up and delivery, loading and unloading to both consignor and consignee.

Responsibilities:

• • Covers all logistics activities on an operational basis for Malaysia and Thailand.
  • Ensure logistics workload monitored well and under control.
  • Work closely with the trucking department.
  • Quick responding to customers needs or questions while executing the shipment coordination jobs.
  • Willingness and readiness to undertake additional tasks within ability to support and execution.

Requirement:

• • Familiar with export and import procedures especially Thailand and Malaysia.
  • Knowledge of computer based logistics systems.
  • Ability to communicate clearly via phone and writing.
  • Preferable Transport Executive specializing in logistics / shipping line.
  • Conversant and fluent in written and spoken in Bahasa Malaysia, English or Mandarin.
  • Work based in Section 25 Shah Alam.
  • Full time positions available.

Perks & Benefits

• Open culture
• Personal development opportunities
• Paid training and development

職位描述

• 迎接並引導顧客到房間。
• 向顧客展示菜單和飲料清單。
• 接受食品和飲料訂單並將訂單傳遞給廚房或酒吧工作人員。
• 為顧客提供食品和飲料。
• 對K室進行例行檢查。
• 打掃房間和桌子。
• 確保走廊、儲藏區、公共區域和衛生間始終清潔。

職位要求

• 能夠接受輪班工作，尤其是夜班
• 能夠在周五至週日/公共假期工作
• 能夠提供顧客酒精飲料
• 在工作場所準時
• 積極的態度和負責任的性格

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 有薪培訓和發展

Job Highlights:

• Competitive Salary Package
• Incentive

Job Description:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Responsibilities:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (5-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9a.m. - 6p.m.
• Incentive provided if meet KPI

Perks & Benefits:

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

主要職責：

•⁠ ⁠設備安裝

•⁠ ⁠維護與修理

•⁠ ⁠故障排除

•⁠ ⁠客戶支持

•⁠ ⁠報告

•⁠ ⁠工具與設備管理

•⁠ ⁠安全合規

18 - 30 歲（男性）

RM2000.00 - RM2600.00

職缺數量：1

將提供培訓

英語基礎/馬來語

體力優先

時間管理

津貼和福利

• 事假
• 開放文化
• 個人發展機會

• To manage the team that will be responsible for functions including daily cash management, banking administration, foreign currency hedging and cross currency swap.
• Ensure bank reconciliation are prepare on timely basis.
• Review and maintain credit lines, term loans and debt capital market instruments
• Experience in administering/requesting banking documentation to open and close bank accounts and board resolutions.
• Fund raising activities (financial institutions and debt capital market) to support companies’ funding requirement
• Assess the operating companies’ funding requirements, then, ascertain the optimum funding structures
• Fund raising activities include negotiation with the fund providers and review all relevant legal documentations for the best interest of the Company
• Liaison personnel for the regulator, financial institutions, rating agency and external auditor
• Prepare monthly and ad hoc reports on Treasury Operations
• Prepare cash flow forecasting and funding plan.
• Recommend, implement and maintain process improvements.
• Evaluate, develop and implement cash management systems to optimize efficiencies.
• Additional duties as directed by supervisor.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Roles

• Lead the design, implementation and execution of system integration projects, ensuring adherence to project timelines, budgets and quality standards.
• Developing and control the full project-plan lifecycle and identify project responsibilities, delegating phases and elements, acquire necessary research and materials or tools, project site evaluation for project execution.
• Clarify and communicate project scope of supply, explain engineering design, process flow diagram and plans with customers confidently and precisely.
• Conduct site visits to assess client needs, conduct installations and deliver training sessions to end-users on system operation and maintenance best practices.
• Produce detail engineering design on the process according to respective standard (GEP and GMP) and create process flow diagram, layouts, 3D drawing and effective presentation on processes via FDS, Functional Design Specification.
• Works closely with internal and external stakeholders to execute project plans according to project requirements, standard, quality and safety compliance, local authorities, third party inspection, process warranty and after sales services.
• Develop and maintain project documentation, including technical specifications, schematics and user manuals.
• Perform maintenance on the process equipment and restore equipment to normal operating condition and produce service report.
• Provide technical support and troubleshooting assistance to clients, addressing issues related to system performance, maintenance and upgrades.
• Assist customers to plan intervals of preventive maintenance, spare parts inventory, analyse risk and recommend consumable and critical spare parts purchase.

Qualifications

1. Diploma or Bachelor’s degree in any related engineering field.

2. Fresh graduate or 2 years of experience in any engineering field.

3. Strong interpersonal skills and confident.

4. Excellent verbal and written communication skills to work comfortably with people at all levels.

5. Results-oriented, self-motivated, energetic, professional, reliable, and a team player.

6. In-dept technical knowledge in engineering field.

7. Technical minded, attentive learner and detail-oriented.

8. Problem solving skill.

9. Able to travel locally and overseas.

Perks & Benefits

• Personal leave
• Personal development opportunities