Total 45 customer experience manager job vacancies in Shah Alam

We are seeking an experienced Training Manager to develop and deliver comprehensive training programs for our front-of-house team, which includes Restaurant Managers, Assistant Managers, Supervisors, Team Leaders, and Restaurant Crew. This role is integral to ensuring that our team provides exceptional service to guests, upholds operational standards, and creates a positive dining experience. The ideal candidate will have a strong background in restaurant operations, excellent communication skills, and a passion for mentoring and developing others.

Key Responsibilities:

• Design and implement training programs focused on service excellence, operational standards, and team leadership for all front-of-house staff.
• Conduct hands-on training sessions and workshops to enhance team members' skills in customer service, problem-solving, and operational efficiency.
• Work closely with restaurant leadership to assess training needs and continuously improve training materials and methods.
• Evaluate staff performance during and post-training to ensure they are meeting service and operational standards.
• Provide ongoing coaching and development for restaurant managers and leaders to help them cultivate a positive, service-driven team environment.
• Develop training materials, including manuals, instructional guides, and digital resources.

Qualifications:

• Minimum of 3-5 years of experience in a training or managerial role within the restaurant or hospitality industry. Prior experience training front-of-house teams is highly preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an advantage
• Strong knowledge of restaurant service operations and customer service excellence.
• Exceptional communication and presentation skills.
• Ability to create training materials and deliver engaging training sessions.
• Proficiency in assessing staff development needs and tailoring training programs accordingly.
• Strong organizational skills with the ability to manage multiple training initiatives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Personal development opportunities

職責：

• 與客戶保持牢固的關係，培養忠誠度和長期合作關係。
• 擁有管理進出口業務的熟練知識和經驗。
• 率先參與管理策略客戶介面。
• 促進與承運商聯絡人的溝通和協作，並監控承運商的績效。
• 制定、實施並持續改善海洋進出口操作程序。
• 繪製公司流程並不斷審查以確定效率提升。
• 建立並管理與始發地同行和目的地合作夥伴的關係。
• 策略性地發展網絡，主導與海運承運人的費率和合約談判。
• 幫助解決輪船公司、港口和貨櫃貨運站以及承運人的問題。
• 隨時了解適用法律、法規和其他政府要求的發展和變化。
• 監督適用法規、其他政府要求和備案以及公司標準的遵守情況。

所需技能：

• 候選人應至少擁有文憑或學士學位，最好是商業管理、行銷、供應鏈管理和/或物流專業。
• 該職位需要至少 5 年海運代理行業經驗，其中至少 3-4 年擔任管理職務。
• 候選人應具備卓越的營運和商業思維。
• 豐富的行業知識、對市場趨勢和物流要求的了解至關重要。
• 候選人應以結果為導向，並有發展國際貨運代理業務的動力。
• 需要自我啟動和動手解決問題的能力。
• 優秀的溝通技巧是必要的，並且能夠與來自不同文化的人有效互動。
• 申請者必須有資格在馬來西亞合法工作

我們的好處

• 在職訓練
• 5天工作制
• 我們提供有競爭力的薪酬方案，其中包括對成功候選人的津貼和有吸引力的激勵。

• Conduct sales/proposal Presentation for Audio Visual and conference solution to client
• Meet/exceed sales target set by the Management.
• Provide pre-sales consultation to clients on AV and conference solution setup
• Manage business relationship with key client.
• Work closely with project team and ensure timely fulfilment of orders as per proposal.
• Prepare monthly sales report

Perks & Benefits

• Sales Commission
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance

• Conduct sales/proposal Presentation for Audio Visual and conference solution to client
• Meet/exceed sales target set by the Management.
• Provide pre-sales consultation to clients on AV and conference solution setup
• Manage business relationship with key client.
• Work closely with project team and ensure timely fulfilment of orders as per proposal.
• Prepare monthly sales report

Perks & Benefits

• Sales Commission
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance

• Conduct sales/proposal Presentation for Audio Visual and conference solution to client
• Meet/exceed sales target set by the Management.
• Provide pre-sales consultation to clients on AV and conference solution setup
• Manage business relationship with key client.
• Work closely with project team and ensure timely fulfilment of orders as per proposal.
• Prepare monthly sales report

Perks & Benefits

• Sales Commission
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance

Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands the company's customer base and ensure its strong presence. Carry out recruiting company products, objective-setting, coaching, and performance-monitoring of sales among the representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports plus realistic forecasts to the management team DAILY.
• Keen to learning new products and explore with Pro-active attitude
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements:

• Possess at least a Certificate / Bachelor's Degree in Business Administration or a related field.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous learning through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from planning to closing.
• Good business sense and industry expertise.
• Strong mentoring, coaching and people management skills.

Perks & Benefits

• Employee equity
• Commission Base
• Centre location
• Personal insurance
• Personal leave
• Open culture

我們正在尋找一位經驗豐富的培訓經理，為我們的前台團隊制定和提供全面的培訓計劃，其中包括餐廳經理、助理經理、主管、團隊領導和餐廳工作人員。這個角色對於確保我們的團隊為客人提供卓越的服務、維護營運標準並創造積極的用餐體驗至關重要。理想的候選人將擁有深厚的餐廳營運背景、出色的溝通技巧以及對指導和發展他人的熱情。

主要職責：

• 為所有前台員工設計和實施專注於卓越服務、營運標準和團隊領導的培訓計劃。
• 舉辦實踐培訓課程和研討會，以提高團隊成員在客戶服務、解決問題和營運效率方面的技能。
• 與餐廳領導層密切合作，評估培訓需求並不斷改善培訓材料和方法。
• 評估培訓期間和培訓後的員工表現，以確保他們符合服務和營運標準。
• 為餐廳經理和領導者提供持續的指導和發展，幫助他們培養積極的、服務驅動的團隊環境。
• 開發培訓材料，包括手冊、教學指南和數位資源。

資格：

• 至少 3-5 年在餐廳或酒店業擔任培訓或管理職務的經驗。有培訓前台團隊經驗者佳。
• 酒店管理、工商管理或相關領域的學士學位優先
• 對餐廳服務營運和卓越客戶服務有豐富的了解。
• 優秀的溝通和表達能力。
• 能夠創建培訓材料並提供引人入勝的培訓課程。
• 熟練評估員工發展需求並相應定制培訓計劃。
• 強大的組織能力，能夠管理多項培訓計劃。

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 彈性的工作時間
• 定期團隊活動
• 醫療保險
• 事假
• 休假
• 個人發展機會

• Conduct sales/proposal Presentation for Audio Visual and conference solution to client
• Meet/exceed sales target set by the Management.
• Provide pre-sales consultation to clients on AV and conference solution setup
• Manage business relationship with key client.
• Work closely with project team and ensure timely fulfilment of orders as per proposal.
• Prepare monthly sales report

Perks & Benefits

• Sales Commission
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance

集團財務經理

職位概述

我們正在尋找一位經驗豐富且具有策略眼光的集團財務經理來領導我們的財務和會計職能。集團財務經理將在管理集團的財務運營、預算、預測和提供財務見解以支持我們的成長和永續發展目標方面發揮至關重要的作用。該職位需要每季或半年前往我們位於巴布亞新幾內亞的種植園。

主要職責

財務規劃與分析：

• 領導整個集團財務策略、預算和財務計劃的製定和執行。
• 提供財務見解和分析以支持決策並確保財務責任。
• 參與集團的預算流程。
• 管理金融交易。
• 簡化會計職能和營運。
• 制定財務增長計劃。

財務報告

• 監督準確的財務報表和報告的準備和及時交付。
• 確保遵守監管要求和會計準則。

風險管理

• 識別財務風險並實施緩解策略。
• 維持強大的內部控制環境以保護公司資產。

財務和現金管理

• 管理現金流和流動性以支持集團的日常營運和資本投資。
• 監控銀行關係，包括融資協議和條款的談判。

稅務與合規

• 確保遵守稅務法律和法規。
• 與外部審計師和稅務機關合作，促進審計和評估。
• 確保遵守法定法規，即企業所在的所有司法管轄區的政府法規、會計準則、公認會計準則 (GAAP)。
• 制定、實施和維護健全的財務會計制度，記錄標準作業程序、公司治理和內部控制（預防性和檢測性）。
• 符合當地法規的企業稅務轉讓定價文件

團隊領導力

• 建立和管理一支高績效的財務和會計團隊。
• 培養持續改善、專業發展和團隊合作的文化。

資格

• 金融、會計或相關領域學士學位（碩士或註冊會計師優先）。
• 擁有豐富擔任財務經理/財務主管或類似財務領導角色的經驗，至少有 15 年的經驗。
• 願意每季或半年出國出差一次。
• 對會計原則、財務法規、審計原則和報告標準有深入的了解。
• 有棕櫚油或農業領域經驗者優先。
• 優秀的分析、解決問題和決策能力。
• 較強的領導和團隊管理能力。
• 有效的溝通和表達能力。
• 策略思維和推動財務計劃與公司目標保持一致的能力。

1. 平衡穩定的工作環境
2. 職涯發展機會

Role Summary:

This position is responsible for all aspects of accounting and tax operations, including the development and maintenance of accounting principles, practices, and procedures to ensure accurate and timely financial reporting. The role also involves ensuring adequate controls and governance over business operations processes.

.

Main Responsibilites:

• • Overall responsible for performing accounting functions including general accounting (from internal/external communication, data processing), management accounting and financial accounting by finance system operation, AR, AP & GL management, payment & collection management, intercompany transaction management, month-end balance reconciliation etc.
  • Treasury (Bank, Collection & Payment Management), Monthly Cash flow.
  • Handling/reviewing accounting data entries into system.
  • Fixed asset management.
  • Prepare working files for reporting forms, consolidation, statutory in compliance with Financial Reporting Standards and relevant standards, rules and regulations etc.
  • Prepare for /support response to Internal/ External Audit.
  • Design and operation of Internal control relating to accounting procedures.
  • Tax filing (Corporate tax, GST etc.)
  • Overseas branch management (from internal/external communication to system entry).
  • Vendor, Customer and system master management.
  • Performing/ Supervising AR, AP and expense claim process.
  • Manage communication, build collaborative trust and focus people on the results.
  • Support Managing Director with compliance and ad-hoc reports.

Requirement:

• • Minimum Bachelors’ Degree in Accounting/Finance/ACCA
  • Minimum 4 to 6 years of relevant experience with Supply Chain / Freight Forwarding / Logistics / Job Costing background will be a bonus.
  • Should be a self-starter, able to demonstrate sound judgment and versatility in decision-making and problem solving.
  • Capability to work efficiently in remote and matrix environment with ability to operate collaboratively across multiple stakeholder groups / boundaries.

Perks & Benefits:

• Allowance
• Nearby public transport

職位說明 ：

· 在美國貿易航線有經驗的候選人將獲得高薪。

· 與客戶聯絡整箱/拼箱/進出口運送安排。

· 處理並負責所有進口/出口文件，並使用適當的SOP準備提單、SI、NOA、證書等。

· 在最後一哩交付之前向客戶更新貨櫃狀態。

· 及時、相應地參加現有和新客戶的詢問。

· 為現有客戶維持良好的服務水平，以達到長期成長。

· 及時向客戶開立發票，避免不必要的延遲付款。

· 能夠在各方面支援銷售並向客戶發送船期表

· 能說、寫、讀英語、國語，具備良好的與客戶的溝通能力。

· 願意為客戶做「額外里程」。

· 責任 ;問責制；快速學習者是我們尋找的人。

· 需要非常注重細節和解決問題的能力。

要求 ：

· 候選人必須至少擁有商業研究、管理、商業、經濟、行銷、物流/運輸或同等學歷的文憑/學位。

· 能夠在緊迫的期限內和壓力下獨立工作。

· 良好的溝通能力，能與各個層次的人互動。

· 工作努力，具有團隊合作精神。

· 提供全職職位。

· 也鼓勵應屆畢業生申請，並提供訓練。

辦公室工作時間為上午 9 點至下午 6 點（週一至週五）

歡迎有興趣的候選人在線申請職位或參考以下聯絡方式：

Whatsapp :
012 288 6791 – 瑞安先生

或者您可以將您的履歷透過電子郵件發送至：
電子郵件 : ryan@globalconcord.com.my

或致電我們：-

603- 5033 2121 – 辦公室電話

012- 288 6791 - 瑞安先生

津貼和福利

• 醫療索賠
• 牙科
• 停車處
• 公司旅行
• 績效獎金
• 開放的文化和現代的工作環境。
• 職涯發展的個人發展機會

JOB RESPONSIBILITIES

• Involvement in the HR day-to-day operations and activities which include but are not limited to assisting in establishing HR policies and regulatory compliance, payroll, recruitment, employee compensation and benefits, office upkeep & etc.
• Administer recruitment activities and selection process
• Analyses compensation policies, government regulations and prevailing wage rates to develop competitive compensation plan
• Staff performance review
• Staff insurance claims and updating quarterly reports
• Compiles monthly statistical staff records
• Updating and submission of periodical reports as required by HQ in Japan.
• Resolve daily employee issues, provide necessary support and assistance and maintain good employee relations.
• Plan and organize team-building activities to promote team cohesion and a friendly atmosphere.
• Office upkeep and maintenance including office security and access, office equipment and office supplies
• Incidental and any ad hoc duties as assigned

JOB REQUIREMENTS

• Diploma/Degree in Human Resource or related field
• Minimum 5 years’ experience in HR & Admin
• Good computer skills in Microsoft office
• Well versed in labor regulations.
• Must possess good interpersonal skills and be a team player to foster positive attitude toward organizational objectives.

Perks & Benefits

• Yearly bonus
• Flexible working hours
• Casual dress code
• Company trips
• Open culture
• Personal development opportunities
• Paid training and development

ASSISTANT MANAGER – HUMAN REOSURCE & ADMIN

JOB RESPONSIBILITIES

• Involvement in the HR day-to-day operations and activities which include but are not limited to assisting in establishing HR policies and regulatory compliance, payroll, recruitment, employee compensation and benefits, office upkeep & etc.
• Administer recruitment activities and selection process
• Analyses compensation policies, government regulations and prevailing wage rates to develop competitive compensation plan
• Staff performance review
• Staff insurance claims and updating quarterly reports
• Compiles monthly statistical staff records
• Updating and submission of periodical reports as required by HQ in Japan.
• Resolve daily employee issues, provide necessary support and assistance and maintain good employee relations.
• Plan and organize team-building activities to promote team cohesion and a friendly atmosphere.
• Office upkeep and maintenance including office security and access, office equipment and office supplies
• Incidental and any ad hoc duties as assigned

JOB REQUIREMENTS

• Diploma/Degree in Human Resource or related field
• Minimum 5 years’ experience in HR & Admin
• Good computer skills in Microsoft office
• Well versed in labor regulations.
• Must possess good interpersonal skills and be a team player to foster positive attitude toward organizational objectives.

Perks & Benefits

• Yearly bonus
• Flexible working hours
• Casual dress code
• Company trips
• Open culture
• Personal development opportunities
• Paid training and development

職責：

• 透過成功管理銷售團隊實現成長並實現銷售目標。
• 設計並實施策略性業務計劃，擴大公司的客戶群並確保其強大的影響力。對銷售代表進行公司產品招募、目標設定、輔導和績效監控。
• 透過與客戶合作並了解他們的需求，建立並促進強大、持久的客戶關係。
• 每天向管理團隊提供銷售、收入和費用報告以及切合實際的預測。
• 熱衷於學習新產品，以積極主動的態度探索
• 識別新興市場和市場變化，同時充分了解新產品和競爭狀況。

要求：

• 至少擁有工商管理或相關領域的證書/學士學位。
• 具有作為銷售代表或銷售經理的成功經驗，始終如一地達到或超過目標。
• 致力於透過工作坊、研討會和會議持續學習。
• 具有在組織各個層面進行可信且有效的溝通、展示和影響力的能力。
• 具有推動銷售流程從計劃到結束的能力。
• 良好的商業頭腦和行業專業知識。
• 強大的指導、指導和人員管理技能。

津貼和福利

• 員工股權
• 佣金基礎
• 中心位置
• 個人保險
• 事假
• 開放文化

Job Responsibilities

• Forge and nurture strong relationships with existing and potential clients.
• Identify and cultivate qualified sales leads to drive business growth.
• Sell and negotiate Nippon Express' comprehensive suite of logistics services.
• Secure and retain new clients by delivering exceptional value propositions.
• Prepare accurate and competitive quotes for both current and prospective clients.
• Leverage analytical skills to develop customized logistics plans.
• Proactively anticipate and troubleshoot potential issues, ensuring seamless freight movement.
• Conduct post-shipment follow-ups to gauge customer satisfaction and identify areas for improvement.
• Achieve individual, team, and company objectives through dedicated performance.
• Collaborate seamlessly with Operations and international partners to optimize freight movement efficiency.

Requirements:

• Minimum 3-5years work experience in a multinational company, preferably in the logistics, ocean forwarding, domestic and cross border transportation, semiconductor & technology.
• Good command of spoken and written English and Bahasa Malaysia language is a must.
• Advance hands-on knowledge of Microsoft Excel and Power Point.
• Exposure to Salesforce or other CRM software.
• Exceptional customer service skills with the ability to negotiate rates, sell services, and build professional relationships via telephone and email.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

工作職責

• 提高營運和倉儲效率，在不影響安全和品質的情況下最大限度地提高產量並降低營運成本。
• 在效率、安全、安保、品質和維護等領域實施並推動持續改善活動。
• 與承包商、供應商、貨運代理和相關機構等第三方服務提供者建立並維持良好的關係。
• 負責設備和倉庫設施的維護，確保效率和安全得到最佳化。
• 負責確保及時準確地記錄資訊和文件。
• 領導緊急應變小組處理現場或場外洩漏或事故，並積極採取預防措施，以消除未來的事故。
• 對指定業務的損益狀況負責。
• 確保倉庫作業活動依照安全規範進行，維持5S。
• 一旦發生任何事件，立即進行初步調查並起草報告給管理層。
• 上級要求的其他相關職責。

要求：

• 物流和供應鏈管理或任何同等領域的最低文憑。
• 日語和英語流利。
• 物流和供應鏈相關資格是額外優勢
• 需要至少 6 - 7 年領導營運/倉庫團隊的相關經驗
• 管理倉儲或庫存管理的實務經驗將是一個額外的優勢
• 成熟、有責任心並且能夠在最少的監督下工作

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

Primary Responsibilities

System Operations & Support

• Ensure the full implementation of IT projects, meeting deadlines and functional specifications.
• Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly.
• Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
• Monitor and maintain hotel servers (including backups, email systems, domain management, payroll systems, and business-critical servers).
• Install and configure new equipment, software, and networking solutions, providing necessary training to users.
• Perform preventive maintenance on servers, backup tapes, and ensure sufficient storage housekeeping.

Compliance & Security

• Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
• Support the Finance Manager to align IT corporate operations with company standards and policies.
• Implement IT procedures and processes to maximize data protection, system security, and user privacy.
• Monitor software licenses, renewals, utilization, and manage reallocation or termination requests.

Vendor & Budget Management

• Work with system integrator vendors to resolve application errors, system enhancements, upgrades, and customization.
• Manage relationships with vendors, overseeing the procurement of hardware, software, and IT services.
• Plan, develop, and implement the IT budget, ensuring cost efficiency by obtaining competitive pricing from suppliers.
• Source, evaluate, and select vendors for IT-related projects and requirements.

Strategic IT Planning

• Perform feasibility studies and provide recommendations for system enhancements and process improvements.
• Ensure the hotel remains updated with the latest IT technologies by attending seminars, conferences, and workshops.
• Support the management team by monitoring system performance and providing insights for system optimization.

Key Responsibilities

Guest Experience Leadership

• Oversee all aspects of the Front Office, including reception, reservations, concierge, and guest services, to ensure a warm and efficient welcome.
• Drive excellence in guest experiences by maintaining brand standards and delivering personalized, professional service at all touchpoints.
• Actively resolve guest complaints, inquiries, and requests in a timely manner, ensuring high levels of satisfaction and loyalty.
• Maintain a strong presence in the lobby to engage with guests, address concerns proactively, and provide leadership to the team.

Operational Excellence

• Plan, organize, and monitor daily Front Office operations to ensure smooth processes, from check-in to check-out.
• Coordinate closely with other departments, such as Housekeeping, Engineering, and Food & Beverage, to provide seamless service to guests.
• Implement and maintain effective Front Office policies and procedures to optimize efficiency and adherence to company standards.
• Ensure all systems, reports, and logs are accurately maintained for smooth operations and audit purposes.

Team Leadership & Development

• Lead, motivate, and mentor the Front Office team to deliver excellent service and achieve departmental goals.
• Conduct recruitment, onboarding, training, and regular performance reviews to build a high-performing, professional team.
• Manage team schedules, ensuring optimal staffing and effective labor cost management.
• Foster a positive and collaborative working environment that enhances teamwork and morale.

Financial Management

• Work closely with the Revenue and Sales teams to maximize room revenue through effective inventory management, upselling initiatives, and occupancy optimization.
• Monitor departmental expenses and implement cost-control measures to ensure profitability while maintaining high service standards.
• Prepare and analyze reports, including occupancy forecasts, revenue performance, and key Front Office KPIs.

Technology & Compliance

• Oversee the effective use of hotel systems (PMS) to manage reservations, guest profiles, and billing efficiently.
• Ensure compliance with safety, security, and hotel operational standards.
• Implement and monitor procedures to safeguard guest data and privacy, in line with company policies.

Job Summary:

As the Technical Manager for Coil Coatings and Industrial Coatings, you will play a critical role in overseeing and managing technical aspects related to the development, production, and quality control of coatings used in various industrial applications, with a focus on coil coatings. You will lead a team of technical professionals, ensuring the successful execution of projects, product development, and adherence to quality standards. This position requires a deep understanding of coatings technology, project management skills, and the ability to work collaboratively with cross-functional teams. Maintain, drive, supervise and implement robust technical standards, systems, and processes.

Key Responsibilities:

Technical Leadership:

• Provide technical expertise in coil coatings and industrial coatings, including formulation, testing, performance and application processes.
• Lead research and development efforts to improve coating performance, durability, and environmental sustainability.
• Stay updated on industry trends, emerging technologies, and regulatory requirements.

Team Management:

• Supervise and mentor a team of technical professionals, including chemists, engineers, and technicians.
• Foster a culture of innovation, collaboration, and continuous learning within the team.

Product Development:

• Collaborate with cross-functional teams to develop new coatings products tailored to specific customer requirements.
• Oversee the entire product development lifecycle, from concept to commercialization.
• To analyse market trends and requirements to design products with long term view and sustainability objective.

Quality Control:

• Develop and implement quality control procedures to ensure coatings meet industry standards and customer expectations.
• Investigate and address any quality-related issues, providing solutions and improvements as needed.

Project Management:

• Plan and execute technical projects related to coatings development, process optimization, and quality improvement.
• Monitor project timelines, budgets, and resource allocation to achieve project goals.

Customer Support:

• Collaborate with the sales and marketing teams to provide technical support to customers, addressing their inquiries and resolving issues.
• Develop effective relationship with customers to differentiate Beckers offering
• Conduct product presentations and technical training for customers and internal teams.
• To create awareness and promote existing product range along with Sales and marketing department.

Regulatory Compliance:

• Ensure that coatings products comply with local and international regulatory standards and environmental regulations.
• Provide direction and support to ensure compliance with relevant legislative and compliance standards.
• Ensuring the integration of QMS requirements into the organization’s business process
• To recognize health and safety is a responsibility of every employee, to take reasonable care of oneself and others and to comply with Beckers’ Environmental Health and Safety policy and any Beckers procedures / rules that apply to the role.

Role purpose
• Drive the Syngenta Professional Solutions, Professional Pest Management (PPM) business (details as per below) in Malaysia
• Formulate & implement strategies and manage projects to achieve growth objectives with alignment to regional aspirations & strategies
• Review development strategy to optimise product portfolio, prepare launch plans, ensure effective post launch activities to maximize growth, evaluate new opportunities, review channel/KAM strategy to maximize effectiveness
• Explore and accelerate growth opportunities in PPM across Malaysia.
• Prepare and communicate technical-commercial information to ensure efficient knowledge
transfer to internal and external stakeholders
• Manage and update sales forecast regularly for Malaysia
• Achieve agreed sales and tech-related targets with sales delivery and profitability for PPM.
• Manage NPI (New Products) based on country needs
• Provide technical support for marketing and commercial.

Accountabilities
Business Development
• Formulate growth and market development strategies.
• To ensure growth project deliverables are achieved on schedule
• Ensure that the right products are developed and registered to support profitable business growth
• Review and revamp (if necessary) distribution networks
• Ensure there is adequate ‘pull strategy’ via demand creation activities such as technical advisory services, technical information, etc
• Ensure field demonstrations communicate advantages and value propositions for PPM solutions
• Identify new market opportunities for all business pillars in Malaysia (including new ai’s, formulations and/or use of application technology)
• Ensure the product supply, product trial and product registration are on track from time to time
• Pro-actively look for innovative growth opportunities

Communication Liaison
• Liaise with and proactively influence key stakeholders (internal & external) with relevant technical & commercial information
• Build strong relationships with key growers, stakeholders and channel partners to facilitate the positioning of Syngenta products as the products of choice based on a strong technical position & confidence in use
• Liaise with MY and/or APAC business teams to ensure timely execution of action plans, knowledge transfer and sharing of best practices
• Identify knowledge gaps and develop relevant technical and commercial training to support channel