Total 13 Junior Executive level Customer Service job vacancies in Bandar Pinggiran Subang,Shah Alam

職位描述

作為銷售協調員/客戶服務，您將在協助我們的銷售團隊完成與客戶參與、跟進和售後支援相關的各種任務方面發揮至關重要的作用。您將成為我們的銷售人員和尊貴客戶之間的聯絡人，確保無縫且積極的客戶體驗。

主要責任：
*銷售支援：
與銷售代表合作管理潛在客戶並確定其優先順序，確保有效的後續。使用 CRM 軟體維護客戶互動和銷售活動的準確記錄。根據需要準備和處理銷售訂單和發票。

*售後支援：
售後主動聯繫客戶，確保他們滿意並解決任何疑慮或問題。協助產品退貨、換貨和保固索賠，有效解決客戶疑慮。

*文件和報告：
維護有條理且最新的客戶和銷售記錄。產生報告並分析銷售數據，以確定趨勢和改進機會。

*團隊協作：
與銷售團隊密切合作，為他們提供必要的支援和資訊。與行銷和產品開發等其他部門合作，確保統一的客戶體驗。

附加資訊
職業職級：初級行政人員
資格： 高中/STPM/'A' Level/U 預科

工作亮點

• 我們將引導您成為優秀的銷售協調員。
• 我們在東南亞有姐妹公司，有機會在全球範圍內體驗。
• 我們正處於成長階段，現在就加入我們，成為先鋒。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

ROLE SUMMARY:

As the Business Support Coordinator at ULD Logistics & Distribution Sdn Bhd, you will be responsible to execute and facilitate the daily operations of the company. You will be assisting to coordinate personnel and processes to achieve the effective communication, negotiation, customer-oriented approach and distribution of goods to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Main Responsibilities

Warehousing 

• Manages warehouse inventory and maintains database.
• Coordinates and schedules the movement of products throughout the warehouse including storage and shipment of finished product.
• Implements daily production and shipping plan, arranging for excess stock to be stored in warehouse
• Manages daily flow of finished products by modifying storage space assignments.
• Confirms availability of items to be shipped by verifying inventory records or conducting inventories of required items.
• Identifies and reports slow-moving product and with approval, arranges for the removal of the product.
• Documents all related activities and completes forms and reports.

Operations 

• Responsible for day-to-day coordination, execution and tracking of sea import and export. Communicate with carriers, terminals, customs brokers, truckers and oversea agents.
• Ensure all shipment documentations are compliant with customs rules and regulations.
• Establish and maintain effective relationships and communication with customer, clients, carriers, forwarders, customs etc. and ensure an impeccable service.
• Complete customs clearances and ensure full compliance to any relevant regulations.
• Manage documentation flows; This includes all operational transactions such as bills of lading (B/L), packing lists, commercial invoices and certificates of origin, licenses etc.
• Coordinate the collection/delivery processes and manage this until the final destination according to customers’ requirements.
• Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations.

Customer Service & Indoor Sales

• Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. 
• Answering potential customers' questions and sending additional information per email.
• Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Other ad-hoc tasks, urgent duties and projects as well as assignments.

Job Highlights

• Inhouse training and upskilling programs.
• Passionate, innovative and energetic work culture.
• Career development, advancement and growth potential.

角色總結：

作為 ULD Logistics & Distribution Sdn Bhd 的業務支援協調員，您將負責執行和促進公司的日常營運。您將協助協調人員和流程，以實現有效的溝通、談判、以客戶為導向的方法和貨物分配，以確保各種管道的順利運作，以實現最大效率。

主要職責

倉儲

• 管理倉庫庫存並維護資料庫。
• 協調和安排整個倉庫的產品移動，包括成品的儲存和運輸。
• 執行日常生產和運輸計劃，安排多餘庫存存放在倉庫
• 透過修改儲存空間分配來管理成品的日常流程。
• 透過驗證庫存記錄或對所需物品進行盤點來確認要運送的物品的可用性。
• 識別並報告滯銷產品，並在獲得批准後安排移除該產品。
• 記錄所有相關活動並填寫表格和報告。

營運

• 負責海運進出口的日常協調、執行和追蹤。與承運人、碼頭、報關行、卡車司機和海外代理商溝通。
• 確保所有裝運文件均符合海關規則和規定。
• 與客戶、委託人、承運人、貨運代理、海關等建立並維持有效的關係和溝通，確保提供無可挑剔的服務。
• 完成清關並確保完全遵守任何相關法規。
• 管理文件流程；這包括所有營運交易，例如提單 (B/L)、裝箱單、商業發票和原產地證書、許可證等。
• 根據客戶的要求協調收集/交付流程並管理直至到達最終目的地。
• 處理客戶與交付、帳單準備和驗證相關的詢問、請求和投訴。

客戶服務和室內銷售

• 與客戶溝通，向潛在客戶撥打外線電話，並跟進線索。了解客戶的需求並識別銷售機會。
• 回答潛在客戶的問題並透過電子郵件發送附加資訊。
• 將合格的機會分配給適當的銷售主管，以進行進一步的開發和結束。
• 其他臨時任務、緊急職責和項目以及指派。

工作亮點

• 內部培訓和技能提升計劃。
• 充滿熱情、創新、充滿活力的工作文化。
• 職業發展、進步和成長潛力。

As a Vending Machine technician, you will be responsible for the installation, maintenance, and repair of vending machines at various locations. Your primary duties will include:

• Performing routine maintenance checks on vending machines to ensure proper functionality and cleanliness.
• Diagnosing and Troubleshooting technical issues with vending machines.
• Conducting repairs and replacements of defective parts to restore vending machines to working condition. 
• Responding to service calls from clients promptly and addressing any issues or concerns promptly.
• Installing new vending machines on sites according to specifications and safety standards
• Refiling of vending machines ( 6-7 machines daily depending on scheduled route)

Requirements:

• Minimum SPM/O level / Diploma or equivalent; C
• Electrical & Electronic certification is a bonus
• Able to comply with company and management rules
• able to work overtime if there is an urgent need/requirement 
• Possess own transport

Perks & Benefits

• Allowance (travel allowance)
• Get the opportunity to report directly to the management

Overview:

As a Sales & Technical Support Executive specializing in on-site filter replacement for our air purifier business, you will play a pivotal role in supporting both sales and technical functions. In addition to performing filter replacements at customer premises, you will assist the sales team by providing technical product demonstrations to potential customers. This hybrid role requires a unique blend of technical expertise, sales acumen, and customer service skills. The ideal candidate will be adept at engaging with customers, showcasing product features, and delivering exceptional support throughout the sales process.

Key Responsibilities:

1. Sales Support: Collaborate with the sales team to provide technical expertise and support during customer meetings, product demonstrations, and sales presentations.

2. Product Demonstrations: Conduct on-site technical product demonstrations for potential customers, highlighting key features, benefits, and usage scenarios of our air purifier products.

3. Customer Engagement: Interact with customers in a professional and courteous manner while scheduling on-site filter replacement appointments and addressing any inquiries they may have regarding the process.

4. Filter Replacement Services: Travel to customer locations to perform air purifier filter replacements according to the recommended schedule and guidelines provided by the company.

5. Technical Support: Provide on-site technical assistance to customers, including troubleshooting any issues related to the air purifier's operation or performance.

6. Product Knowledge: Demonstrate a thorough understanding of our air purifier products, including their features, functionalities, and maintenance requirements, to effectively guide customers through the filter replacement process.

7. Documentation:  Maintain accurate records of filter replacement activities, customer interactions, and any technical issues encountered during on-site visits.

8. Quality Assurance: Ensure that filter replacements are conducted with precision and attention to detail to uphold the quality standards of our products and services.

9. Feedback Collection: Gather feedback from customers regarding their overall satisfaction with the filter replacement service and relay this information to the relevant departments for continuous improvement.

10. Safety Compliance: Adhere to all safety protocols and procedures while performing on-site filter replacements to minimize risks and ensure the well-being of both customers and staff.

11. Inventory Management: Keep track of inventory levels for replacement filters and coordinate with warehouse / logistics team to ensure adequate stock availability for scheduled appointments.

Qualifications:

1. Diploma  in Mechanical Engineering (Politeknik),Diploma in Electrical/ Electronic/ Mechatronic or SKM.

2. Proven experience in technical support or field service roles, with hands-on experience in performing maintenance or repair tasks.

3. Strong mechanical aptitude and proficiency in using tools and equipment for filter replacement and troubleshooting tasks.

4. Excellent communication and interpersonal skills, with the ability to effectively engage with customers and address their needs in a professional manner.

5. Detail-oriented mindset with a focus on accuracy and quality in all aspects of work performance.

6. Valid driver's license and clean driving record, with the ability to travel to customer locations as required.

7. Ability to work independently with minimal supervision and prioritize tasks effectively to meet service deadlines and customer expectations.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Personal leave

Responsibility :-

1. To be responsible to assist Segment Manager (IWK) for all IWK paperwork and to prepare costing estimation and quotation for new jobs or existing repairing/service jobs for submission to relevant IWK offices unit. 

2. To issue purchase requisition for purchase of spare parts and new sales order. 

3. To coordinate with Service Department on the planning and arrangement on all IWK jobs.

4. To prepare and arrange bid for IWK e-procurement tender.

5. To work closely with all departments in resolving any issues with regards to IWK e.g. to ensure all payments have been made to WECSB in timely manners, etc.

6. To be responsible for the proper filing of all documentations and reports for IWK jobs.

7. To assist in site visiting/attendance for tender participation as and when necessary.

8. Such other related duties as The Management may direct.

9. Contributes to team effort by accomplishing related results as needed.

10. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements

11. Identifies business opportunities by identifying prospects and evaluating their position in IWK segment; researching and analyzing sales options.

12. Maintains quality service by establishing and enforcing organization standards.

13. To monitor/update/submit weekly and monthly report i.e. SLA report, LOS report, etc. 

14. To monitor/manage the entire incoming and outgoing processes of IWK transactions.

Job Requirement :-

Proficient in spoken and written English and Bahasa Malaysia
Able to perform under pressure and independently in a fast paced and ever-changing environment and able to work independently.
Computer skills knowledge of Microsoft office products, specifically Outlook, Excel, PowerPoint and Word
Candidate must possess at least a Certificate or Diploma in Mechanical / Electrical or equivalent.
Must possess valid driving license and own transport

責任 ：-

1. 負責協助分部經理 (IWK) 處理所有 IWK 文書工作，並為新工作或現有維修/服務工作準備成本估算和報價，以提交給相關 IWK 辦公室單位。

2. 發出採購備品採購申請和新的銷售訂單。

3. 配合服務部做好IWK各項工作的規劃與安排。

4. 準備並安排IWK電子採購招標。

5. 與所有部門密切合作，解決與 IWK 有關的任何問題，例如確保及時向 WECSB 支付所有款項等。

6. 負責妥善歸檔IWK工作的所有文件和報告。

7. 必要時協助參加投標現場考察/出席。

8. 管理階層可能指示的其他相關職責。

9. 根據需要完成相關結果，為團隊努力做出貢獻。

10. 透過提供支援、資訊和指導來維護與客戶的關係；研究和推薦新機會；建議利潤和服務改進

11. 透過識別潛在客戶並評估其在 IWK 細分市場中的地位來識別商機；研究和分析銷售選項。

12. 透過建立和執行組織標準來維持優質服務。

13. 監控/更新/提交每周和每月報告，即SLA報告、LOS報告等。

14. 監控/管理IWK交易的整個傳入和傳出流程。

職位需要 ：-

精通英語口語和書面語以及馬來語
能夠在快節奏、不斷變化的環境中承受壓力並獨立工作，能夠獨立工作。
Microsoft Office 產品的電腦技能知識，特別是 Outlook、Excel、PowerPoint 和 Word
候選人必須至少擁有機械/電氣或同等學歷的證書或文憑。
必須擁有有效的駕駛執照和自己的交通工具

概述：

作為專門負責空氣清淨機業務現場過濾器更換的銷售和技術支援主管，您將在支援銷售和技術職能方面發揮關鍵作用。除了在客戶場所更換過濾器之外，您還將透過向潛在客戶提供技術產品演示來協助銷售團隊。這種混合角色需要技術專業知識、銷售頭腦和客戶服務技能的獨特組合。理想的候選人將善於與客戶互動、展示產品功能並在整個銷售過程中提供卓越的支援。

主要責任：

1. 銷售支援：與銷售團隊合作，在客戶會議、產品演示和銷售演示期間提供技術專業知識和支援。

2. 產品展示：為潛在客戶進行現場技術產品展示，重點介紹空氣清淨機產品的主要特點、優點和使用場景。

3. 客戶參與：以專業和禮貌的方式與客戶互動，同時安排現場過濾器更換預約並解決他們可能對此過程提出的任何問題。

4. 過濾器更換服務：根據公司提供的建議時間表和指南前往客戶所在地進行空氣清淨機過濾器更換。

5. 技術支援：為客戶提供現場技術協助，包括解決與空氣清淨機操作或性能相關的任何問題。

6. 產品知識：充分了解我們的空氣清淨機產品，包括其特性、功能和維護要求，以有效引導客戶完成過濾器更換流程。

7. 文件：保留過濾器更換活動、客戶互動以及現場訪問期間遇到的任何技術問題的準確記錄。

8. 品質保證：確保過濾器更換精確且注重細節，以維護我們產品和服務的品質標準。

9. 回饋收集：收集客戶對過濾器更換服務整體滿意度的回饋，並將此資訊轉發給相關部門以進行持續改進。

10. 安全合規性：在進行現場過濾器更換時遵守所有安全協議和程序，以最大程度地降低風險並確保客戶和員工的福祉。

11. 庫存管理：追蹤更換過濾器的庫存水平，並與倉庫/物流團隊協調，確保有足夠的庫存用於預定的預約。

資格：

1. 需要文憑或同等資格；任何工程領域的技術認證或培訓。

2. 擁有豐富的技術支援或現場服務經驗，以及執行維護或維修任務的實務經驗。

3. 較強的機械能力，能夠熟練使用工具和設備進行過濾器更換和故障排除任務。

4. 優秀的溝通和人際交往能力，能夠有效地與客戶互動並以專業的方式滿足他們的需求。

5. 注重細節的心態，注重工作績效各方面的準確性與品質。

6. 擁有有效駕駛執照和良好的駕駛記錄，能夠根據要求前往客戶所在地。

7. 能夠在最少的監督下獨立工作，並有效地確定任務的優先順序，以滿足服務期限和客戶期望。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 事假

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application
• Contract for 3 months convertible to Permanent based on performance

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam .

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application
• Contract for 3 months convertible to Permanent based on performance

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam .