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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   IT HelpDesk Support Executive

IT HelpDesk Support Executive

Kuala Lumpur

PracBiz Sdn. Bhd. is a software development company that specialises in B2B supply chain and Invoice processing and payment.  We have helped buyers, suppliers and banks in exchanging business and financial documents, such as purchase orders, invoices/bills and payment advices, securely.    PracBiz is emerging into a FinTech company, processing financial transactions for banks and its customers.

PracBiz currently has offices in Singapore, Malaysia and China.  

Job Responsibilities :

  • Provide 1st level phone and email support to customers.
  • Guide customers in using the system and conduct preliminary troubleshooting on issues reported by customers.
  • Co-ordinate with technical team in Singapore and China.
  • Conduct software testing prior to delivering systems to customers.
  • Assist in software QA (Quality Assurance) for special projects.

Job Requirements :

  • Possess Diploma or Degree in Computer Science/Information Technology or equivalent.
  • Basic technical knowledge in Microsoft Office and Internet browsers.
  • Fresh graduate/entry level applicants are welcomed to apply.
  • Good communication skills in English, Bahasa Malaysia and Mandarin.  Able to speak Cantonese will be an advantage.
  • Able to write well in English.
  • Willing to work in Damansara, Petaling Jaya.
  • Good PR skills and working attitude.


Office is within walking distance to TTDI MRT Station (5 mins walk only).

Incentives is given to those who can do software testing for special projects.

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Company Overview

PracBiz is a leading business-to-business (B2B) supply chain solution partner to the retail industries in both Singapore and Malaysia. We have solutions for buyers, suppliers and banks in streamlining their time-consuming, labour-intensive receivables and payables processing functions. PBXchange allows both buyers and sellers to expand their supply chain community without the need to worry about the variations of integration, messaging standards and communication protocol required for a fully digitised ecosystem.

Transactions is our business. PracBiz Group has offices in Singapore, Malaysia and China. 

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Company Summary
PracBiz Sdn Bhd
11-25 employees
Information Technology