• 職位：貨運代理管理員。
• 薪資：RM2800-4000。
• 地點：八打靈再也格拉那再也

Chrisjac Recruitment 目前正在與我們的長期客戶（一家享有盛譽的國際物流貨運代理）合作，尋找充滿熱情的貨運物流協調員加入他們在八打靈再也強大而敬業的團隊。他們的主要業務辦公室位於Kelana Jaya，並擁有多個海外代理商網絡，擁有專業的無紙化工作環境、最新的行業軟體（Cargowise）、非常穩定的以客戶為導向的員工團隊以及良好的市場聲譽。

職位描述：

貨運代理管理員充當國際和國內服務提供者之間以及更廣泛的業務範圍內的介面。

身為貨運代理管理員，您將在出口部門內緊密且支援的團隊環境中工作。總體而言，您將為指定的客戶群提供指導，指導他們完成無縫的運輸和物流流程，並成為內部部門和外部服務提供者之間的紐帶。

該職位將包括為所有拼箱客戶處理出口貨運，從貨運預訂、分配到最終交付和海外客戶收貨。

職責將涉及以下角色流程：

• 接收和處理貨運預訂。
• 與班輪公司協調預訂。
• 與客戶、運輸公司和海外代理商聯絡和協調。
• 準備相關出口文件。
• 準備運費/運費，開立和開立發票。

候選人

理想的候選人應擁有約 2-3 年處理出口行業的貨運運營經驗，包括近期在貨運代理或聯合裝載機中擔任出口運營角色的經驗。在這方面，對國際航運和國內運輸有深入了解的候選人將非常有利於填補這一職位。

該職位的成功候選人需要出色的溝通技巧、談判能力和準確理解資訊的能力，因為您將與各種利害關係人聯絡，共同為業務客戶提供所需的結果。

此次空缺提供了與馬來西亞知名國際物流服務提供商之一結盟的絕佳機會。我們鼓勵符合上述標準的候選人申請並為您在物流行業的職業生涯做出積極的進展改變。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。

或者，熱情的候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，候選人將立即被邀請參加面試。作為篩選過程的一部分，Chrisjac 將在申請參加 Kelana Jaya 面對面會議後的一個工作週內聯繫合適的候選人。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[優先招募-八打靈再也即時職缺]

• 職位：貨運代理主管。
• 薪資：RM2800-4000。
• 地點：八打靈再也 Kelana Jaya（每週工作 5 天）

Chrisjac Recruitment 目前正在與我們的長期客戶（著名的國際物流貨運代理）合作，尋找充滿熱情且經驗豐富的貨運物流專業人士加入他們在八打靈再也強大而敬業的團隊。他們的總部位於Kelana Jaya，並擁有多個海外代理商網絡，擁有專業的無紙化工作環境、最新的行業軟體（Cargowise）、非常穩定的以客戶為導向的員工團隊以及良好的市場聲譽。

職位描述

貨運代理主管充當國際和國內服務提供者之間以及更廣泛的業務範圍內的介面。

身為貨運代理管理員，您將在進出口部門內緊密且支援的團隊環境中工作。總體而言，您將為指定的客戶群提供指導，指導他們完成無縫的運輸和物流流程，並成為內部部門和外部服務提供者之間的紐帶。

該職位將包括為所有拼箱客戶處理進出口貨物，從貨運預訂、分配到最終交付以及向海外客戶接收貨物。

職責將涉及以下角色流程：

- 接收和處理貨運預訂。

- 與航運公司協調預訂。

-與客戶、承運商和海外代理商聯絡和協調。

-準備相關出口文件。

-準備運費/運費，開立和開立發票。

要求：候選人

馬來西亞人更喜歡 25-40 歲年齡層的女性。

理想的候選人應具有 1-2 年的貨運操作經驗，包括貨運代理或物流行業的聯合裝載機。在這方面，了解國際航運和國內運輸的候選人將非常有利於填補這一職位。

該職位的成功候選人將需要出色的溝通技巧、談判能力和準確理解資訊的能力，因為您將與各種利害關係人聯絡，共同為業務客戶提供所需的結果。

此次空缺提供了與馬來西亞知名國際物流服務提供商之一結盟的絕佳機會。我們鼓勵符合上述標準的候選人申請並為您在物流行業的職業生涯做出積極的進展改變。

申請職位：

具有適當經驗和資格的有興趣的候選人應閱讀上述相關職位/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。

或者，熱情的候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，收到申請後將立即邀請合適的候選人參加面試。作為招募篩選過程的一部分，Chrisjac 將在申請後的一個工作週內聯繫合適的候選人，以安排在 Kelana Jaya 進行面對面的會議。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[PRIORITY HIRING-IMMEDIATE JOB VACANCIES IN PETALING JAYA]

• Position: Freight Forwarding Executive.
• Salary: RM 2800-4000.
• Location: Kelana Jaya (5-day week), Petaling Jaya

Chrisjac Recruitment is currently working in collaboration with our long standing client, a reputable international logistics freight forwarder in seeking passionate and experienced freight logistics professional to join their strong and dedicated team in Petaling Jaya. With their head office at Kelana Jaya and several overseas agency network, they boast a professional paperless working environment, the latest industry software (Cargowise), a very stable team of customer oriented staff and an excellent reputation in the market place.

Job Description

The Freight Forwarding Executive functions as an interface between international and domestics service providers and within broader business.

As the Freight Forwarding Administrator, you will be working within a close and supporting team environment within the Export/Import department. Overall, you will be providing your assigned clients base guiding them through a seamless shipping and logistics process and be the link between both internal departments and external service providers.

The role will include handling export/import shipments for all LCL clientele, from freight bookings, allocations to final delivery and cargo received to clients overseas.

Duties will entail and involve the following role process:

-Receiving and processing bookings of shipments.

-Coordinating bookings with shipping liners.

-Liaising and coordinating with clients, shipping carriers and overseas agents.

-Preparing relevant export documentation.

-Preparing freight/shipping rates, raising and issuing invoices.

Requirements: The candidate

Malaysian preferable female in age group 25-40.

The ideal candidates should have some 1-2 years of freight operations experience within forwarding or with co-loader in the logistics industry. In this connection, candidate with understanding of international shipping and also domestic transport will be highly advantageous to fill this role.

The successful candidates for this role will require excellent communication skills and the ability to negotiate and accurate comprehend information is imperative as you will liaise with a variety of stakeholders to collectively produce the desired outcome for the business clients.

This opening presents an excellent opportunity to align oneself with one of the established international logistics service providers in Malaysia. Candidates who meet the criteria outlined above are encouraged to apply and make a positive progression change to your career in logistics industry.   

Apply for the job:

Interested candidates with the right experience and qualifications should read the relevant job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application.

Alternatively, passionate candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly upon receiving the application. As part of recruitment screening process, Chrisjac will be contacting suitable candidates within one working week of application to arrange for in-person face-to-face meeting in Kelana Jaya.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

Job Description

• In plant, responsible mainly for all shipment mode for Outbound shipments (US and JP).
• Main contact with planner, end customer logistics team, shipping, external warehouse (SGL), LOM, engineering, quality team, TMC Vietnam, procurement and LSP for transportation alignment.

Operational services provided by this position to Penang Plant location are detailed as follows with each departments:

Planner
a. Alignment on forecast volume, trend and planning.
b. Coordinate on daily shipment including mode of transport request, criticality 
    and etc. and make the best decision on suitable mode of transportation.
c. End to end track and trace for all shipments.
d. Special booking and hypercare attention on expedite/I-STAR/ad-hoc 
    shipment  including being able to support over the weekend or beyond the
    working hours.
e. Attend any plant workshop or meeting by LOG
f. Coordinate on holiday planning and support needed for shipment.
g. Data collection and sharing include monthly and shipment dashboard.
h. Close follow up on shipment transfer to external warehouse to ensure meet
    shipment cut off time.

End customer's logistics team (payers)
a. Support the requirement of end customer on logistics request, ad-hoc shipments, 
    reporting, rate and billing clarifications daily.
b. Quarterly meeting to discuss on LSPs performance, strategization, allocation and other
    arising issue together with PgP1, PUI and network team

Shipping
a. Alignment with Shipping on LSP allocation, expedite shipment arrangement and provide
    clear instruction on critical materials shipments arrangement (delay, pull in and etc.)
b. Coordination on mode of shipment, timeliness of documentation, truck delay or issues
    which not able to perform any of the loading on time.

External warehouse
a. Alignment on mode of shipment, capacity, timing on loading, forecast planning,
    inventory available or to be made available to plan for the loading, invoice cut off to
    meet the cut off time.
b. Coordination on change of mode of shipment where needed to support business
    needs.

LOM/Engineering/Quality team
a. Alignment on shipment arrangement and track and trace for trial shipment on
    packaging change, sample and quality shipment.

TMC (Vietnam)
a. Contact window for Overland shipment with TMC (Vietnam)

Procurement
a. Provide tender support on the volume and sharing/feedback on the LSP performance
    to PUI/LSP manager
b. Ensure rate card is always valid and trigger for action whenever near expiry and
    provide clarification/suggestion on the new rate with improvement needed from LSP.
c. Alignment on new lane introduction or back up plan based on needs and frequency.

LSP
a. Allocation of volume among LSPs, and solve bottleneck in capacity issue
b. Optimize freight based on the allocation and quota rate capped.
c. Continuous Improvement Process projects to achieve both process efficiency and cost savings
d. LSP performance management, including change route, exception handling, KPI
    tracking and track and trace.
e. Ability to do strategization towards each LSP according to their performance, dynamic
    capacity and rate
f. Manage LSPs operational deviations including root cause analysis and PDCA for
   improvement.
g. Conduct MBR meeting with LSPs.
h. Coordinate on claim management between internal, LSP including liaising with
    surveyor or adjustor and informing plant regarding to final result and also the
    chargeback (if any).
i.  Adhoc quote request.
j.  Continuous Improvement Process projects to achieve both process efficiency and cost savings
k. Conduct regular LSP audit

• Provide safe and reliable transportation service to Group VP and Business Development team.
• Ensure timely journey to/from destinations.
• Ensure vehicle is maintained in a perfect and clean condition.
• Responsible for periodic maintenance of the vehicles.
• Compliance with all applicable laws on road safety.
• Perform ad hoc duties as assigned from time to time.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.
• The above job specifications are by no means exhaustive. Additional responsibilities may be given to you as and when it is deemed necessary.

Job Responsibilities:

• Perform Driver job task.
• Maintain and monitor regular checking and maintenance records of vehicles’ repairs and servicing.
• General maintenance and upkeep cleanliness of vehicles.
• Practice punctuality and alertness.

Job Requirements:

• Possess a valid Driving License Class D and have a clean driving record.
• Familiar with Klang Valley routes.
• Minimum with SPM qualification
• 28 – 40 years old.
• Good in navigation skills and able to use Waze & Google Map

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

• Manage multi-disciplinary construction project schedules including design, engineering, construction, Commissioning and integration of contractor’s schedule
• Partner with key stakeholders including facility owners and global supply management and site construction contractors, etc to look for pull in opportunities
• Work directly with the schedulers from the various general contractors & design build teams to evaluate and monitor schedule risks using Earned Value Method (S curve) Schedule Risk Analysis (SRA) or other industry widely accepted approach
• Define and analyze Project critical paths across all schedules and project stages and be able to produce reports, KPI metrics, float trends, lookahead reports, etc.
• Facilitate interactive planning and schedule review sessions with the project team as well as key stakeholders to walk through the critical path, showcase the critical activities and work with team to mitigate schedule delays
• Identify critical milestones from overall schedule
• Validate Contractor approaches/schedule's logic, duration and activities while measuring and reporting of progress against schedule including analysis of project documents to identify potential project impacts
• Consolidate progress reports for management review including preparation of appropriate project schedule indicators.
• Establish, implement and adhere to Schedule Change Control process including review and agreement of impact of project and scope changes to ensure control is incorporated in the overall project schedule and progress measurement system.
• Accumulate and access historical data for use in maintaining realistic future planning and forecasting.

Responsibilities:

• Operate assigned vehicles as required, ensuring safe and courteous transportation.

• Maintain defensive driving practices at all times.
• Assist passengers, including those with disabilities, in and out of the vehicle.
• Keep the vehicle clean and in a roadworthy condition.
• Perform daily cleaning of the assigned vehicle, both inside and outside.
• Conduct maintenance checks of the vehicle before and after use.
• Report any vehicle defects to the Company and follow up on necessary maintenance.
• Coordinate scheduling for major vehicle maintenance with management and staff.
• Report any accidents or mechanical issues to the Company promptly.
• Provide assistance in accident or medical emergencies by notifying emergency services and administering First Aid if required.
• May be required to travel outstation and stay overnight.
• Perform additional duties assigned by direct superiors or Company Directors.
• Provide updates on the progress of assigned duties to the direct superior.

• Valid driver's license with a clean driving record.

• Prior experience as a driver is preferred.

• Familiarity with Kuching roads and traffic regulations.

• Good time management and organizational skills.

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks and prioritize work efficiently.

We will focus on activities related to responsible sourcing management within procurement, supply chain ethical standards, and sustainable sourcing initiatives across Western Digital. The position will manage due diligence processes, supply chain mapping, and insights, whilst helping to develop and embed more sustainable procurement practices.

The role will support the corporate sustainability team and may undertake specific supply chain focused projects to help deliver solutions.

Accountability

In order for the incumbent to deliver the expected outcome, the incumbent is authorized to perform the following:

• Responsible for developing and managing supply chain mapping tools and databases.
• Communication and issue of information to supply chain, ensuring clarity, appropriate messaging and timeliness. Instigate and conduct supplier meetings where appropriate to support sustainability objectives.
• Co-ordination of supplier meeting, including tracking invites, responses and supporting with presentations.
• Ensuring that all relevant insights are captured and processed in a timely and accurate manner. This is to be achieved by collaborating closely with various business partners.
• Evaluating procurement and supply chain insights, identifying and pursuing missing data and working to improve the quality of data. Make recommendations and ensure clear communication of requirements through the supply chain. Assess and communicate risks.
• Preparing and issuing relevant data for reporting purposes, audit and cost/ benefit analysis.
• Using insights to identify opportunities and to make recommendations to improve approach, support the development of supply chain standards and help inform next phases of activity.
• Working alongside the Corporate Sustainability team to initiate and embed sustainability initiatives. Helping to implement agreed strategies and support objectives.
• Working in collaboration with various business partners, to enable the delivery of objectives. Where appropriate instigating and conducting stakeholder meetings, managing correspondence, building engagement and resolving queries.
• Developing knowledge and expertise as a sustainability and responsible sourcing specialist. Demonstrating in depth understanding of the broader industry, as well as relevant environmental and social considerations. Learning and managing new technical skills, processes and systems as required.
• Identifying further opportunities to help develop sustainability objectives. Supported by Category Manager and Corporate Sustainability team.
• Promoting good inter departmental relations and contributing to the establishment of a professional and efficient department reputation.

About The Role:
The Logistics Specialist ensures control and execution of the local Warehouse and Distribution activities. The Logistics Specialist is responsible / accountable to:

• Execution of effective local logistic services;
• Identifying opportunities in the end to end supply chain to reduce waste, minimize cost and work towards a more customer-driven supply chain.

Goals and Key Accountabilities:

The Logistics Specialist ensures the operational execution of local logistics services (transport and warehouses). He is responsible to guarantee on time deliveries at the best cost.

Responsibilities and Key Activities:

1. Deliver Stock Accuracy level combined with stock target and costs
2. Weekly transportation planning and Transport arrangement (Inbound and Outbound for Shipment from/to factories, warehouses, customers)
3. Stock Transfer and Delivery Orders creation (between JDE plants)
4. Support Customer Service with claim management (main contact for LSP/Transportation companies)
5. Post Goods Receipt, Post Goods Issue and Scrapping execution in  in SAP
6. Stock Management (movements, status change, ageing, damage handling etc)
7. Monitor stock in transit
8. Inventory Count execution (physically and systematically), route cause analysis of results
9. Shipping and Picking documents preparation (if applicable)
10. Pallet Management
11. Packaging Materials Stock Management and Replenishment
12. Weekly KPI Reporting (for example: On Time In Full; Stock Accuracy; Stock Levels; Financial Accruals; other applicable KPIs and Reports)
13. Further involvement into Local and Global initiatives to define and execute on improvements on service, stock and cost savings.

• Team management including capacity management, associate development.
• Overall KPI and target tracking and reporting, e.g. competition share, contract  coverage.
• Escalation management within the responsible area
• Implementation of global- and categorical- sourcing strategies and supplier management.
• Implementation of global- and regional- management strategies and KPIs.
• Develop the regional material field strategy to support global strategy.
• Internal customer management, particularly early involvement.
• Ensure the team to follow purchasing processes, signature rules, compliance requirements.
• Contract management for the responsible area.
• Supplier Relationship Management for the responsible area (including KPIs, audits).

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

SOURCING

• Check and obtain product specifications & requirements with requestors.

• Performs RFQ & RFP (Local & Overseas) and RFI & RFX (Tenders & Contracts) .

• Conducts strategic sourcing & pre-qualify new suppliers.

• Obtain quotations for comparisons on price, MOQ, lead time, quality, shipping terms.

• Expand current pool of vendors / Search for alternative products.

• Prices/Contracts review and negotiations.

PURCHASING

• Orders Processing: Creates and sends Purchase Orders to suppliers.

• Orders Confirmation: Obtain orders acknowledgement from suppliers.

• Payments to Suppliers: Provide invoices & supporting documents to Finance team for processing.

• Orders Status: Monitors and follow up with suppliers for delivery dates.

LOGISTICS

• Shipping documents: Obtain relevant documents from suppliers (Commercial Invoice & Packing List), freight forwarders

(Airway Bill, Bill of Lading) & clearance agents (Import Permit).

• Coordinating & liaising with internal stakeholders & freight forwarders for all shipments.

• Goods receipt: Creates Incoming Shipment Notification (ISN) for warehouse to perform goods receiving.

QUALITY SUPPORT

• Defining quality objectives, policies, and procedures.

• Monitoring and controlling processes to prevent defects.

• Identify the root causes of NCRs and work with suppliers to resolve them.

• Bachelor's degree in supply chain management, Logistics, Business Administration, or related field.

• 2 years of experience in supply chain management, logistics, or procurement.

• Experience with freight forwarding and transportation management.

• Familiarity with shipping terms, import/export regulations and compliance.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Familiarity with supply chain management software and online platforms / portalsLanguage:
• Mandarin (Required)
• Willingness to travel: 25% (Preferred)
• Expected Start Date: 12/02/2024

Job Types: Full-time, Permanent

Pay: RM2,700.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Logistic / Transportation
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Transportation / Logistics or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language

• Safely and timely drive the CEO to various occasions.
• Assist with general transportation needs for the CEO’s family members to various locations.
• Safely transport children to and from school, extracurricular activities, and appointments.
• Run errands as assigned, including picking up groceries, packages, or other items for the family.
• Maintain punctuality and adhere to the family’s preferred schedules.
• Ensure the vehicle is clean, well-maintained, and fueled at all times.
• Conduct basic vehicle inspections regularly to ensure it is in proper working condition.
• Consider different routes, check traffic reports to determine the best time and route to travel.
• Follow traffic laws and safety protocols at all times.
• Safely keep receipts for tolls, parking, vehicle repairs, and maintenance.
• Support with any other family-related tasks or responsibilities as needed.
• Be on standby as required.
• Undertake ad-hoc duties as directed by the immediate superior.

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level.
• At least 2-3 years of working experience in a related field is required for this position.
• Possess a valid Class D driving license with a clean driving record.
• Preferably residing in the Penang Island, Tanjung Tokong area.
• Able to navigate and use necessary technology applications (e.g., Waze, Google Maps).
• Able to speak, communicate, and understand simple English.
• Willing to travel outstation.
• Experience in long-distance driving.
• Pleasant personality with good health, honesty, punctuality, and discipline.
• Flexible with working before or after regular hours, on weekends, and public holidays.

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

Responsibilities:

• Provide safe and reliable transportation for the Chief Marketing Officer (CMO) and other senior executives as required.

• Demonstrate punctuality and adherence to the agreed schedule for meetings and events.
• Maintain a professional demeanor at all times while representing the company.
• Ensure the vehicle is always clean, well-maintained, and roadworthy.
• Conduct daily inspections of the vehicle and report any mechanical issues promptly.
• Assist the CMO with any necessary travel arrangements and logistics.
• Ensure confidentiality and discretion while handling sensitive information.
• Adapt to changes in schedule and routes as necessary.
• Utilize GPS and other navigational tools to optimize travel routes.
• Maintain records of mileage, fuel usage, and other relevant information.
• Perform any other duties as assigned by the CMO or direct superior.

1. Familiar with KL or outside KL area road
2. Basic vehicle maintenance and repairing knowledge
3. Basic English speaking and writing
4. Knowledge of safety regulations and traffic laws
5. GDL & PSV license
6. SPM/ STPM holder

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

• Work with the Operations team to provide seamless and customer-focused solutions to support the achievement of business objectives.
• Process customer's orders/ inquiries timely and accurately.
• communicate discrepancies/ issues to Manager when necessary.
• Proactively alert 3PLs and customers in the event any service deviation from standard transport mapping.
• Responsible and familiarise with track and trace systems.
• Continuous update thtough communication channels on current status from 3PLs.
• Any other ad-hoc duties assigned by the Manager.

• Final year students in Supply Chain/ Transportation/ Logistics.
• Excellent command of written and spoken English.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications.

At AECOM, we’re delivering a better world.

Whether it’s improving the commute, keeping the lights on, providing access to clean water or transforming skylines, we believe infrastructure has the power to uplift communities and improve people’s lives. Bringing together the best people, ideas, technical expertise and digital solutions, we partner with our clients to turn their ambitions into action, changing the world for the better. We’re proud to be recognized for our leadership, including our No. 1 ranking by Fortune as the World’s Most Admired Company in our industry for two years in a row.

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in India, China, Spain, Poland, Romania and the Philippines, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter and better. EC supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining EC, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our mission of delivering a better world.

Here, you will have freedom to grow in a world of opportunity.

We are in search of a skilled and experienced Civil Infrastructure Design Manager to lead our design team within a dynamic consultancy environment. The ideal candidate will have a strong background in the design and management of civil infrastructure projects, particularly in sectors such as Highways, Water, Sewage, Telecoms, and Bridges. This role demands a professional who is adept at overseeing complex design processes, coordinating multidisciplinary teams, and ensuring the delivery of high-quality infrastructure solutions.

Responsibilities:

Design Leadership in Civil Infrastructure:

• Lead the design process for civil infrastructure projects, focusing on Highways, Water, Sewage, Telecoms, and Bridges.

• Develop design strategies and plans that align with project objectives and client needs.

• Guide the design team through complex technical challenges, ensuring innovative and practical solutions.

Multidisciplinary Team Coordination:

• Manage and inspire multidisciplinary design teams, fostering a collaborative and efficient work environment.

• Ensure seamless integration of various engineering disciplines in the design process.

• Coordinate with other department heads to allocate resources effectively and meet project demands.

• Coordinate with various EC offices for Multidisciplinary and/or Multicentre projects

Design Process Management

• Oversee the design stages from concept to final delivery, ensuring adherence to project timelines and specifications.

• Monitor the progress of design work, identifying and resolving any issues that arise.

• Conduct regular review meetings to assess design progress and make necessary adjustments.

Quality Assurance and Standards Compliance:

• Implement and maintain high standards of design quality, ensuring compliance with AECOM’s quality principles, industry regulations and client specifications.

• Regularly review and assess design outputs for technical accuracy and innovation.

Stakeholder Engagement and Support:

• Act as a primary point of contact for internal teams and external stakeholders regarding design matters.

• Provide expert advice and support to project teams, enhancing design outcomes and efficiency.

Budget and Resource Optimization:

• Manage design budgets, ensuring cost-effective use of resources and identifying opportunities for savings.

• Optimize the allocation of design resources to maximize efficiency and project success.

• Change management – Proactive in initiating, recording, assessing in terms of design impact/ budget/schedule.

Risk Management and Mitigation:

• Identify potential risks in the design phase and develop effective mitigation strategies.

• Address and resolve design-related issues proactively to prevent project delays or cost overruns.

Design Documentation and Reporting:

• Maintain comprehensive and accurate design documentation throughout the project lifecycle.

• Prepare and present regular design reports to internal teams and stakeholders for informed decision-making.

• Adapt to the AECOM Project Delivery Procedures and standards.