We are looking for a motivated Project Engineer to manage the operational aspects of solar farm projects. The role requires a comprehensive understanding of client requirements, conducting site feasibility assessments, overseeing the design, and executing solar systems for ground-mounted projects.

Job Responsibilities:

• Understand and interpret client/customer requirements at an operational level.
• Conduct site visits to assess feasibility and recommend the best options for project execution.
• Design solar panel arrangements for rooftop and ground-mounted systems, including selecting supporting electrical equipment, cables, and creating layouts, schematic diagrams, and technical sizing calculations (BOQ/BOM).
• Manage submission and approval of project drawings/documents, coordinate factory inspections, and ensure timely project scheduling.
• Execute end-to-end solar projects (both rooftop and ground-mounted), providing service support and technical expertise throughout the project lifecycle.
• Maintain familiarity with industry standards (IS) and specifications necessary for the design and execution of solar projects.
• Use PVSYST or similar software for design and testing essential to solar project execution.
• Keep organized files and documents, including current pricing data from suppliers through direct contact, brochures, and price lists.
• Provide weekly or fortnightly status updates on project progress.
• Analyze market data and assist in developing business plans for solar initiatives.

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
• Proven experience in solar project execution and design.
• Proficiency in PVSYST or similar solar design software.
• Strong knowledge of electrical systems, standards, and regulatory requirements.
• Excellent organizational and communication skills.
• Ability to effectively analyze market data and trends.

• Conduct engineering site visit to plan equipment and interconnection locations at the site and connection to the existing electrical system.
• Develop, supervise, and/or review designs of commercial and industrial scale solar systems, including but not limited to the electrical, structural and mechanical aspects of the projects.
• Work with design team to confirm engineering design to decide DC equipment and AC interconnection locations at the site and connections to the existing electrical system.
• Liaise and manage sub-contractors for their scope of works, schedules and monitoring workmanship qualities of subcontractors during installation.
• Record, implement and manage design change requirements.
• Work with internal and/or external parties such as TNB, consulting firms, local authorities on licensing matters and documentation.
• Liaise and coordinate with TNB HQ & local authorities on meter installation and grid interconnection of solar PV system.
• Setup remote monitoring system and conduct test & commissioning of the solar PV systems.
• Review deliverables at project milestones to ensure the project is within timeline and budget.
• Weekly reporting and new project scheduling.
• Implement best practices and safe work procedure throughout the project on site.
• The above job specifications are by no means exhaustive. Additional responsibilities may be given to you as and when it is deemed necessary.

• Minimum 3-5 years of work experience in Electrical or Construction industry
• Possess a Bachelor Degree in Engineering majoring in Electrical
• Basic electrical knowledge is essential
• Basic knowledge in MS Office (Word, Excel, Project)
• Posses own transportation and willing to travel when required
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills
• Posses own transportation and willing to travel to sites
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills

• Develop and maintain high-quality threat detection rules, queries, and alerts based on identified use cases, threat scenarios, and structured threat intelligence, including MITRE ATT&CK™ Tactics, Techniques and Procedures (TTPs).
• Leverage the MITRE ATT&CK™ Framework and other forms of structured threat intelligence to enhance detection capabilities, develop contextualized alerts, and improve overall security posture.
• Create and implement automated workflows and playbooks in tools such as Swimlane to enhance incident response capabilities and streamline security operation. Continuously research and stay up to date with the latest cyber threats, attack vectors, and methodologies to improve detection capabilities.
• Collaborate closely with cross-functional teams, including Security Operations Center (SOC) analysts, Incident Responders and Threat Intelligence researchers to understand and respond to emerging threats.
• Evaluate and recommend new security tools, techniques, and process to enhance the organization threat detection and response capabilities.
• Participate in incident response activates and provide subject matter expertise when required.
• Develop and maintain documentation related to threat detection and automation processes and procedures aligning to leading practices.
• Provide training and guidance to team members to enhance their understanding of threat detection methodologies, automation techniques, and structured threat intelligence.

• Conduct engineering site surveys to plan equipment and interconnection locations at the site, as well as connections to the existing electrical system.
• Develop and prepare designs for residential solar PV systems, including but not limited to the electrical, structural, and mechanical aspects of the projects.
• Work with the Design Department to confirm the engineering design and decide on the DC equipment and AC interconnection locations at the site, as well as connections to the existing electrical system.
• Liaise with and manage subcontractors regarding their scope of work, schedules, and monitoring the quality of workmanship during installation.
• Record, implement, and manage design change requirements.
• Work with internal and/or external parties such as TNB, consulting firms, and local authorities on licensing applications and documentation.
• Liaise and coordinate with TNB HQ and local authorities on meter installation and grid interconnection of the solar PV system.
• Set up a remote monitoring system and perform testing and commissioning of the solar PV system.
• Review deliverables at project milestones to ensure the project is on schedule and within budget.
• Provide weekly reports and new project schedules to the Head of Department, and proactively update on critical issues such as material shortages, project delivery delays, subcontractor competency, law changes, etc.
• Implement best practices and safe work procedures throughout the project on-site.
• Prepare internal handovers to the O&M department, and communicate with O&M resources during O&M and DLP to ensure compliance with the committed Scope of Work and Service Level Agreement.
• Support O&M in attending to any electrical breakdowns related to solar PV systems during the DLP, initiate fault diagnosis and corrective actions for assigned solar PV projects, and implement new designs or procedures for project installation to avoid recurring faults due to project handling or inappropriate design.
• Provide technical reports for any retention claims from subcontractors due to mishandling, manufacturing claims for product failure, and insurance claims for external factors covered by EAR/WC.
• Monitor system performance by gathering relevant data and producing statistical performance reports before internal handover to the O&M department.

• Possess a Bachelor's Degree/Postgraduate Diploma/Professional Degree in Electrical Engineering or equivalent.
• Preferably have at least 1 year of working experience in electrical installations or the construction industry.
• Fresh graduates are encouraged to apply.
• Proficient in Solar PV system design, AutoCAD, and PVSyst (experience in these will be an added advantage).
• Proficient in AutoCAD, Microsoft Office, Microsoft Project, and ERP systems.
• Customer-oriented, independent, with problem-solving, reporting, and good interpersonal skills.
• Able to work and adhere to tight deadlines.
• Able to multitask and work in a fast-paced environment.
• Comfortable working on weekends and public holidays if required.
• Possess a valid Class D driving license and be able to travel.

1.     Responsibilities, duties and authority

·        The Application Engineer is responsible for translating RFI into technical solutions, allowing for technology, time schedules and budgets.

·        You are responsible for the commercial proposal and coordinate the entire tender and quotation procedure, from RFQ to issuing of the quotation, with all the necessary departments.

·        You translate the customer’s preferences into standards and technical options.

·        You translate the customer’s needs to the quotation that has the greatest chance of success with the best possible pre-calculated margin.

·        You substantiate and defend the technical-commercial proposal to the customer.

·        You furnish the customer with solutions consisting of the maximum number of standard HITEC solutions.

·        You start up the sales process by independently following an actual lead.

·        You incorporate a long-term business partner in your portfolio as an account.

·        You draw up the price specifications for the Business Partners.

·        You ensure a smooth transfer to the project team so that they can execute and complete the project.

·        You maintain contact with (in-house) suppliers with respect to the quality requirements and standards and the quality of the supplied peripheral equipment.

·        You draw up the specifications for the peripheral equipment that needs to be purchased.

·        You ensure that correct and complete technical documentation is made available on time.

·        You give customers and colleagues advice on technical solutions.

·        You provide and rectify technical information for customers, consultants, suppliers and the company.

·        You are a member of Project team during the implementation of projects.

2.     Communication

·        You communicate with the customers and translate the customer’s needs into (standard) technical

solutions.

·        You proactively support the Partners.

·        You answer the commercial questions from other country organizations.

·        You proactively discuss the optimization options with departments.

·        You discuss the progress and quality of the work with the Sales Manager.

·        You work with colleagues from Engineering and Project Management to design and support the project organization in the country organizations.

·        You coordinate the technical side of the project with the Sales and Engineering departments and provide technical support for the Project Manager.

·        You provide support during tests and during the external installation and commissioning process.

·        You approve the quotations jointly with the Sales Manager.

·        You discuss the progress and quality of the work with the Projects Manager.

3. Company rules and rules of conduct

·        HITEC has company rules, the rules of conduct, guidelines and work procedures to be followed by its employees.

·        You have 3-5 years of related experience.

·        You have affinity with mechanical engineering.

·        You have experience with project-based work.

·        You are familiar with UPS systems and areas of application.

·        You are familiar with international B2B and can understand/have affinity with other cultures.

·        You speak, write and read English and preferably also can speak and read Chinese.

·        You have experience with MS Office and AutoCAD.

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

We have a fantastic opportunity for an experienced Senior DevOps Engineer to join our expanding software development team and help us on our DevOps journey. You will be involved in defining technical solutions, infrastructure architectures and will be responsible for delivery of production-ready solutions and infrastructure. 

The ideal candidate will be someone who is passionate about automation & all things DevOps and understands the real benefits of an Agile & DevOps culture. Of course, with significant experience of DevOps transformation. 

You will be working in a fast paced organisation using Agile/Scrum methodology with Exec board support driving our DevOps transition. 

What you’ll be doing  

• Work closely with the Development team to bring new software releases to production more effectively 

• Develop and deploy OSS tools for use within the Cloud Operations group 

• Develop, deploy and manage a highly-scalable and high-availability platforms monitoring and maintaining service performance and availability metrics 

• Automate everything from deployment to monitoring and management to incident response - treat 'Everything as Code' 

• Take ownership of our configuration management platforms 

• Collaborate with developers to bring new features and services into production 

• Assist identifying and mitigating security threats to comply with a strict security compliance 

• Develop and improve operational practices and procedures 

• Produce high-level design documentation where required 

• Ensure close collaboration between Development and Operations, enabling smoother operation between teams 

• Innovation in all areas - people, process, technology.  

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements
• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code on schedule and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures

The role is more autonomous and likely to involve more complex test requirements and proactive issue recognition and resolution. Business and technical knowledge should be apparent in pragmatic decision making

Essential Duties and Responsibilities

• Participates in software design discussions, reviews and test strategy sessions
• Creates test data and maintains regression test suites
• Proficiency in developing, maintaining, executing, reviewing and enhancing comprehensive test plan and test cases to cover functional and non-functional tests (incl performance, load and volume tests)
• Collaborating closely with the Product and Development teams to determine requirements, designs and dependencies, including automation
• Report, research, analyses and validates complex defects with consistent high quality
• Proactive in issue and risk escalation, tracking, owning and resolution throughout test cycles
• Communicating testing status on a timely manner to QA lead
• Competency in creating complex testing artifacts with high quality and capability to work in a complex or distributed testing environment
• Provide test estimates and schedule
• Develop, maintain and execute test automation
• Contribute in retrospectives and defect escape analysis for projects accomplished
• Participate in improvement initiatives within QA and EXPERIAN SOFTWARE SOLUTIONS
• Design and implement testing strategies specifically for cloud-based applications and services.
• Ensure comprehensive testing coverage for cloud infrastructure, including security, scalability, and reliability.
• Utilize cloud-based testing tools and platforms to enhance test automation and efficiency.
• Monitor and analyze cloud performance metrics to identify potential issues and optimize testing processes.
• Collaborate with cloud engineers to integrate testing processes seamlessly into the cloud deployment pipeline.

• Provide quality technical support to customers in a timely manner
• Perform systematic continuous improvement to improve efficiency and effectiveness of daily activities
• Develop new and innovative solutions to address technical issues and challenges
• Collaborate with sales department on assessing customer requirement to provide a win-win solutions
• Practice good documentation and housekeeping for data, files, assets and resources

• Possesses a Degree in Electronic & Electrical Engineering / Control / Mechatronic discipline
• Minimum of Three years working experience in Industrial Automation products including PLC, Industrial Network, Vision, Robotics, Motion, Safety, Sensing, Quality control and Inspection"

Core Functional Knowledge :

• Specialize in dedicated product lines and industrial knowledge
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues
• Effective communication skills to interact with customers and internal teams
• Ability to work collaboratively with cross-functional teams and drive desired outcomes

Important Skills & Behavioral Competencies :

• Good interpersonal, business communication and presentation skills
• Proactive in the areas of responsibility
• Self-motivated
• Ability to handle all range of personal including internal and external communication

Aethir is a rapidly growing company at the forefront of technology innovation. We are seeking a highly motivated QA Tester to join our team. As a QA Tester at Aethir, you will play a crucial role in ensuring the quality and performance of our products and services. You will collaborate with developers, designers, and product managers to identify and report defects, perform testing, and contribute to the improvement of our products.

Responsibilities:

• Develop, implement, and maintain test plans, cases, and scripts.
• Execute automated testing on various software products, identifying and documenting defects.
• Collaborate with developers to understand new features and ensure comprehensive test coverage.
• Participate in design and code reviews to integrate testing into the development process.
• Analyze test results, providing detailed reports on software quality, including metrics and trends.
• Document and track software defects using bug tracking tools.
• Contribute to Continuous Integration/Continuous Deployment (CI/CD) processes.
• Utilize version control systems like GitHub and GitLab.
• Work with automated testing tools, particularly Python, API Test, and Pytest.
• Conduct API automation and coding, with experience in Python or Java being highly preferred.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Continuously improve testing processes and methodologies.

• 4-7 years of experience in software testing and quality assurance.
• Proficiency in automation tools, especially Python, Requests, API Test and Pytest.
• Strong experience in API automation and coding, with a preference for Python or Java.
• Familiarity with Postman, JMeter, Linux, MySQL, and ADB.
• Solid understanding of software development processes and version control systems like GitHub and GitLab.
• Exceptional analytical and problem-solving skills.
• Strong communication and collaboration abilities.
• Meticulous attention to detail and a commitment to delivering high-quality software.

• Training and development opportunities
• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities in a growing global startup
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

We are looking for a Customer Experience Engineer to join our Managed Services team in Cyberjaya.

As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities

• Managing Microsoft technologies across our customers' end-user portfolios
• Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event,
• Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams.

• Minimum of 3 years of experience in end user support role
• Experience in JIRA and ServiceNow
• Exposure in ITIL processes will be an advantage
• Ability to prioritize a demanding workload with a conscientious approach to time management,
• Team spirited attitude with a passion for knowledge sharing and continuous improvement
• Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience
• Knowledge of Office 365 and/or SCCM is a big plus.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

We are seeking for a Senior Microsoft 365 Engineer to join our managed services team in Cyberjaya.

As a Senior Microsoft 365 Engineer, you will be providing end user support services to our important customers in Australia and around the region. Your expertise will be instrumental in delivering top-notch services and managing our infrastructure.

You will be part of a team that supports a large fleet of Microsoft/Windows technology based issues and requests that are escalated to you by the customer and service desk team.

Responsibilities:

Deployment and ongoing administration of Microsoft 365 services, including but not limited to:

• Security and Compliance: Implement security policies and configure threat protection.
• Endpoint Manager (Intune): Efficiently deploy and manage devices, application control, apps packaging, patching applications and policies.
• Identity Management (Entra ID): Maintain user identities, authentication, and access controls.
• Exchange Online: Administer email services, mailboxes, and distribution groups.
• SharePoint Online: Configure sites, libraries, and permissions.
• Defender (formerly Windows Defender): Optimize endpoint security.
• OneDrive for Business: Manage file storage and synchronization.
• Teams: Enable collaboration features.

• Minimum of 5 years of experience in Microsoft 365 Technologies and supporting M365 user.
• Minimum of 5 years experience in Microsoft Intune is a must (*Including Packaging, Deployment, Reporting, Troubleshooting, Policy creation, MS Patching).
• Must have MS Azure related certification.
• Willing to work on flexible schedule depending on business need
• Ability to work non-deskbound and flexibility to travel to multiple sites as and when required
• Ability to work independently under pressure to meet project timelines with quality work.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one’s areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one’s team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'  
• Develop and improve operational practices and procedures
• This role will report to the Software Engineering Director.