職位描述

公司背景：製造

1）全面負責銀行帳戶的處理，包括銀行對帳以及本地和國外帳戶的管理。

2) 分析並準備公司現金流動的月預測報告。 3）各部門預算的編制與監控

4）全面負責監控公司現金流量，確保現金充足用於營運費用。

5）全面負責應付帳款，包括準備每月帳齡報告及債權人對帳。

6) 為本地和國外供應商準備付款清單，以確保所有付款都能按期支付。

7) 全面負責監控應收帳款並協助下屬確保所有款項按期收到。

8）全面負責對整張發票進行監控和檢查，確保整張發票輸入正確、準確。

9)準備結帳每月管理報告的所有前期工作，並與其他部門聯絡編制和記錄結帳文件。

10)協助編制制定期管理帳目、現金流量計畫、財務分析，並向最高管理階層報告。

11）準備年終審計和稅務計算的時間表和報告。

12）全面負責稅務代理人對費用及應付項目的稅務查詢。

13）與其他部門密切合作，執行公司銷售、採購和其他財務報告活動。

14）每年協調兩次庫存內部盤點活動。

15)協助外部審計師進行年度盤點評估並提交年度管理帳目以準備經審計的財務報表

16) 與公司秘書聯絡秘書事務

17) 完成總經理的任何臨時任務/報告要求

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

職位描述

公司背景：製造

1）全面負責銀行帳戶的處理，包括銀行對帳以及本地和國外帳戶的管理。

2) 分析並準備公司現金流動的月預測報告。 3）各部門預算的編制與監控

4）全面負責監控公司現金流量，確保現金充足用於營運費用。

5）全面負責應付帳款，包括準備每月帳齡報告和債權人對帳。

6) 為本地和國外供應商準備付款清單，以確保所有付款都能按期支付。

7) 全面負責監控應收帳款並協助下屬確保所有款項按期收到。

8）全面負責對整張發票進行監控檢查，確保整張發票輸入正確、準確。

9)準備結帳每月管理報告的所有前期工作，並與其他部門聯絡編制和記錄結帳文件。

10)協助編制定期管理帳目、現金流量計畫、財務分析並向最高管理階層報告。

11）準備年終審計和稅務計算的時間表和報告。

12）全面負責稅務代理人對費用及應付項目的稅務查詢。

13）與其他部門密切合作，執行公司銷售、採購和其他財務報告活動。

14）每年協調兩次庫存內部盤點活動。

15)協助外部審計師進行年度盤點評估並提交年度管理帳目以準備經審計的財務報表

16) 與公司秘書聯絡秘書事宜

17) 完成總經理的任何臨時任務/報告要求

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

Key Responsibilities

1. Operational Strategy and Execution
• Develop and implement business operations strategies to support regional goals and ensure alignment with the company’s global objectives.
• Analyze market trends, regulatory requirements, and competitive dynamics in the SEA region to inform operational decisions.
• Collaborate with cross-functional teams, including sales, marketing, finance, and compliance, to streamline processes and enhance efficiency.
2. Team Leadership and Management
• Lead, mentor, and manage the regional operations team, fostering a culture of excellence and accountability.
• Set and monitor performance metrics for the team, ensuring key operational KPIs are achieved.
3. Compliance and Risk Management
• Ensure all operations comply with local regulatory requirements and company policies.
• Identify and mitigate operational risks, implementing robust control measures to safeguard business integrity.
4. Client Support and Relationship Management
• Work closely with customer service teams to ensure seamless client experiences and prompt resolution of issues.
• Build and maintain strong relationships with key stakeholders, including regulators, partners, and service providers.
5. Process Improvement and Reporting
• Continuously review and improve operational workflows to enhance productivity and reduce costs.
• Prepare and present detailed operational reports to senior management, providing insights and recommendations for growth and improvement.

• At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field (MBA preferred).
• At least 5-7 years of experience in operations management, preferably in the Forex, trading, or financial services sector.
• Proven track record of managing multi-country operations in the SEA region is a plus.
• Strong knowledge of Forex and trading platforms.
• Familiarity with SEA regulatory environments and compliance standards.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving capabilities.
• Exceptional communication and stakeholder management skills.

Role summary:

The KL GFS Billing Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. You will broaden & strengthen knowledge through leading & integrating varied Billing service challenges globally.  These include Billing operations support across markets such as APAC and UKI and the global task of loading Experian invoices onto customer portals across APAC, EMEA, UKI and NA regions.

What You'll Do:

• Help make decisions about the best way to implement the requirements to allow efficient billing processes for the markets we support
• Propose and implement process and commercial standardization that enables simpler automated solutions and processes including deploying major complex global Billing applications such as ARIA.
• Identify best practices and ongoing support to the business on billing process and functionality while ensuring it is in compliance with relevant policies / legislation
• Lead the integration of new acquisition billing processes into Experian which includes partnering with market FD and the business in deciding and thereafter implementing the best billing process and system solution to provide seamless support without any service disruption to the business
• Lead the Billing teams and monitor/manage operations delivery, project or development milestones, prioritization, and progress to ensure monthly operations support and project delivery.
• Provide regular updates to management and important partners, escalating issues ensure prompt resolution to maintain / achieve operational or project timelines
• Recommend process improvements opportunities, initiating actions or projects for continuous improvement
• Manage the daily billing operations across both Kuala Lumpur and India locations, to ensure smooth execution, target and timelines are met
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Review and respond to any billing and payment queries received from the clients
• Review the completeness of Billing-Interface reconciliation and month end AR to GL
• Point of escalation for all Billing process and systems matters, promoting UAT and Go live of system changes and procedures when needed
• Ensure billing process and controls are enforced and measured through Indicators Audit Control and Compliance
• Regular calls with defined partner to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any Billing support requirements
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• To change and pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change
• Seek feedback and is open to questioning their assumptions and can demonstrate confidence in handling challenges.

• Monitor data center operations via a large array of tools to ensure maximum service availability
• Prompt and efficient triage and remediation of alerts and system notifications
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members · Stay current on Experian platforms, products, and service offerings

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Plan, develop, upskilling training sessions to Direct Labor employees.
• Develop criteria to evaluate the effectiveness of training activities.
• Compile and publish training metrics.
• Identify potential quality problems, compliance gaps, and possible process. efficiency improvements to production management.
• Participate in SGA / Kaizen activities.
• Producing dashboards, including graphs, tables, and other visualizations.
• Creating presentation decks using PowerPoint (or similar) and able to present.
• Providing written reports of your findings.
• Producing dashboards, including graphs, tables, and other visualizations.
• Able to operate training system.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

The Head of Operations will play a critical role in overseeing and optimizing the operational functions of BJAK. Reporting directly to the CEO, the successful candidate will be responsible for developing and implementing strategies to enhance efficiency, productivity, and profitability across all operational areas. This individual will lead a talented team and collaborate closely with key stakeholders to ensure the seamless execution of business operations.

Responsibilities:

• Develop and execute operational strategies aligned with the company's overall objectives and growth plans.
• Oversee day-to-day operations, including but not limited to production, supply chain management, quality assurance, and logistics.
• Lead and mentor a high-performing operations team, providing guidance, support, and development opportunities.
• Implement best practices and continuous improvement initiatives to optimize processes, reduce costs, and enhance operational efficiency.
• Collaborate with cross-functional teams to drive alignment and ensure operational excellence across the organization.
• Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
• Establish and maintain strong vendor and partner relationships to support operational needs and drive business success.
• Stay abreast of industry trends, market dynamics, and regulatory requirements to inform strategic decision-making and mitigate risks.

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
• Years of progressive experience in operations management, with a proven track record of success in a leadership role.
• Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.
• Demonstrated expertise in strategic planning, process optimization, and change management.
• Excellent analytical skills and a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proven ability to drive results in a fast-paced, dynamic environment while maintaining a focus on quality and customer satisfaction.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

The Network Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers and crisis responders globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers and crisis responders, providing support to operational issues and promoting professional growth. Their responsibilities will include tasks such as responding to email inquiries, onboarding new hires and contributing to community initiatives. The ideal candidate will collaborate with our service network, operations and clinical teams to ensure service quality and excellence.

• Network Engagement
• Support hiring and oversee onboarding processes for new providers and crisis responders, ensuring they are equipped with the tools, knowledge and resources to excel in their roles for seamless integration into our network
• Organize and facilitate regular network engagement activities, including hosting monthly virtual townhalls, to foster a sense of community
• Schedule and coordinate regular training, group supervision and Q&A sessions in collaboration with Clinical team to support continuous professional development
• Communication and Support
• Handle provider- and crisis responder-related enquiries and concerns to ensure timely and accurate responses in line with organizational policies and procedures
• Escalate complex operational issues to the relevant Operations team personnel for resolution and ensure closed loop feedback
• Maintain clear and organized communication channels, including driving outreach efforts, facilitating two-way feedback and developing engagement materials to ensure everyone is well-informed
• Present consolidated feedback to leadership with actionable insights and potential solutions
• Operational Efficiency and Support
• Track and analyse engagement metrics for trends, recommend and implement strategies to drive improvements in overall satisfaction andretention of providers and crisis responders
• Collect and leverage feedback to identify areas for improvement for better operational efficiency and excellence
• Maintain thorough records of provider and crisis responder interactions, escalations, and resolutions for documentation and audit purposes
• Prepare accurate calculation of compensation based on agreed rates and contractual terms, ensuring timely and correct payroll processing while addressing discrepancies or issues in a proactive manner

• Work closely with cross-functional teams to ensure coordinated efforts, aligned communications on latest updates and effective service delivery
• Assist with service deployment for specific on-site or ad hoc requests
• Support commercial events, client delivery and other initiatives as needed

• Quality Assurance and SOP Management
• Review and verify professional qualifications including local regulation or licensing credentials to ensure compliance with company standards
• Drives provider and crisis responder quality by overseeing mandatory training completion, compliance audits, licensure management, corrective actions for performance gaps, efficient operational processes for a more motivated and effective service network
• Contribute to the development and execution of new processes or tools, including proposing and implementing enhancements to improve provider or crisis responder experience and service quality
• Review existing policies and procedures to ensure they align with best practices and evolving needs of our services
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure providers and crisis responders have the resources they need

• Experience: 1-4 years of experience in community management, event coordination, or a related role
• Language Proficiency: Fluent in English and local language, both written and spoken
• Technical Proficiency: Comfortable using data software and updating documentation, Prior experience using Freshdesk is a bonus
• Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively
• Problem-Solving Skills: Ability to handle inquiries and manage issues proactively
• Strong Verbal and Written Communication Skills: Ability to convey information clearly and adapt their communication style to different audiencee
• Attention to Detail: Strong attention to detail in data monitoring and management
• Flexibility and Adaptability: Willingness to support various tasks as needed
• Team Collaboration: Ability to work collaboratively with cross-functional teams

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This internship position, based in Malaysia, plays a crucial role in supporting our operations in Singapore. The Operations team at Funding Societies is committed to providing exceptional service to both internal stakeholders and borrowers. Our goal is to build self-sustaining scalability while delivering a market-leading experience.

As an Operations Intern, you will focus on adding value to our customers by adhering to fundamental product design principles and ensuring meticulous and timely processing of cases.

An ideal candidate should approach occasional issues/problems with a clear understanding of the limitations and a problem-solving mindset, aiming to find solutions that are sustainable and scalable.

What you will do:

• Execute assigned tasks within the specified turnaround time to ensure efficiency and accuracy.
• Review and assess applications for various initiatives, ensuring adherence to internal guidelines.
• Verify and validate initial transactions between SMEs and service providers to ensure correctness.
• Liaise with service providers and financial institutions to facilitate smooth operations.
• Perform due diligence on service submissions to confirm the legitimacy and quality of the services provided.
• Collaborate closely with internal teams and external stakeholders to ensure timely delivery of projects and tasks.

What we are looking for:

• Strong attention to detail with an ability to multitask in a fast-paced environment while meeting deadlines.
• Creative problem-solving skills and the ability to think outside the box for sustainable solutions.
• Confident and clear communicator with excellent collaboration skills across teams.
• Self-motivated, humble and a team player
• Willingness to share knowledge, ideas, and best practices with others
• Proficient with MS Office & Excel, with an in-depth understanding of various features
• Currently pursuing a degree in finance, accounting, or any related field.
• Must be in the final year of study and awaiting results
• Strong analytical and problem-solving skills.
• Able to commit for 5 days-a-week during the internship period.

You will shine in this role if you are/have:

• Prior experience in service or operations support related work.
• Experience with Slack and/or Google Workspace.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Scope of Position

The focus of Sales Operations is to optimize the effectiveness of the district sales team by providing support to the District Sales Team and Manager. The Sales Operations candidate must have a desire to become an expert in sales fundamentals and process, and the drivers of results for their Sales team.

Using strong communication skills and deadline management, sales operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. This role provides growth opportunity, recognition and reward for the achievement of business results. Position gains great insight to moving into a field Sales position if desired.

Reports to District Sales Manager

Key Deliverables

These are the minimum results expected from Sales Operations:

1. Manage monthly delivery of key reports to the District Sales Manager.
2. Manage weekly sales meetings, as directed by the District Sales Manager.
3. Organize sales events to drive existing and new customer engagement.
4. Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team for customized content when needed.
5. Manage company visitors and arrange meeting schedules with sales team.
6. Deliver qualified sales leads to the team.
7. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.
8. Provide rates and pricing support.
9. Attend training & development sessions to understand the requirements of Sales.
10. Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.
11. Update CRM and ensure data integrity measurements are met for the branch.
12. Take on additional assignments, as required, in support of company needs.

Summary

To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only
• 
  

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks :-

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

Malaysian Only

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and the ability to interact with various people at the work location
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks: -

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

• Malaysian Only

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management

Job Brief:

 The Senior Actuarial Manager will serve as the Actuarial Reporting Lead for the organisation (including its related groups of companies), primarily responsible for overseeing and managing the actuarial valuation, financial reporting, and regulatory compliance activities. This role will require a strong grasp of actuarial principles, financial analysis, and insurance regulations in Malaysia. The candidate will work closely with various stakeholders, including senior management, regulatory bodies, and cross-functional teams, to ensure accurate and timely reporting. 

Job Responsibilities:

Actuarial Valuation & Financial Reporting

•  Lead the preparation and delivery of actuarial valuations, including claims liability and premium liability for the organisation.
• Ensure timely and accurate delivery of quarterly, annual, and ad-hoc actuarial reports for both internal and external stakeholders.
• Oversee the production of actuarial input for financial statements, ensuring compliance with Malaysian Financial Reporting Standards (MFRS) and regulatory guidelines.
• Provide insights and recommendations to senior management based on valuation results and actuarial analysis.

Regulatory Compliance and Reporting:

• Ensure all reporting complies with Bank Negara Malaysia (BNM) regulations and other relevant actuarial guidelines, e.g. Financial Condition Report (FCR) and other statutory reports.
• Stay updated on changes in local and international regulations and ensure actuarial processes align with regulatory expectations.
• Liaise with regulators and auditors to address any queries or issues.

• Data & Model Management
• Ensure the accuracy and reliability of data used for actuarial valuations and reporting.
• Lead the development, calibration, and enhancement of actuarial models for valuation and forecasting purposes.
• Implement data governance standards and work closely with IT teams to improve the quality and accessibility of actuarial data.

Risk Management:

• Provide actuarial analysis and insights to support the company’s risk management processes, including stress testing, capital adequacy assessments, and solvency requirements under the Risk-Based Capital Framework (RBC).
• Develop and implement processes to improve the accuracy and efficiency of actuarial models used in risk assessment and reporting.

Strategic Contributions

• Contribute to strategic decision-making by providing actuarial insights on pricing, underwriting performance, and product development.
• ·Lead the actuarial aspects of the company’s business planning, reinsurance arrangements, and capital management strategies.
• Participate in cross-functional projects and initiatives that require actuarial input, providing technical expertise and problem-solving skills.

Leadership & Team Management

• Stay abreast of industry developments, changes in regulatory requirements, and emerging risks that may impact the company
• Lead, mentor, and develop the actuarial team, fostering a culture of high performance and continuous improvement.
• Provide training and professional development opportunities to actuarial staff, ensuring a high level of technical competency within the team.
• Ensure collaboration with other departments such as Finance, Underwriting/ Product/ Pricing, and Claims to enhance data quality and reporting accuracy.

Job Requirements:

Education: Bachelor’s Degree in Actuarial Science, Mathematics, Statistics, or a related field

Professional Qualifications: Preferably a fellow of a recognized actuarial professional body (e.g., Institute and Faculty of Actuaries, Casualty Actuarial Society, Actuaries Institute (Australia), Society of Actuaries, or equivalent)

Experience: At least 7 years of experience in the general insurance industry, including at least 2 – 3 years of experience in people and project management

Subject Matter Expert: At least 3 core Actuarial areas in General/ Health (Re)Insurance including IFRS17, ERM, Capital Modelling, Reinsurance, Regulatory Reporting (Valuation, FCR, ICAAP, RBC) etc

Integrity and Professionalism: Demonstrates the highest level of integrity and professionalism in all dealings.

Regulatory Awareness: Deep understanding of regulatory requirements and the ability to ensure compliance.

Strategic Thinking: Ability to think strategically and provide insightful actuarial advice to guide the company’s financial decisions.

Leadership: Strong leadership skills with the ability to influence and guide the Board and senior management.

Attention to Detail: Meticulous attention to detail in all aspects of actuarial work, ensuring accuracy and reliability of outputs.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

We’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About this role:
This role will be based in Kuala Lumpur and will report to the Strategic Account Management Lead.

Responsibilities:

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins