Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and the ability to interact with various people at the work location
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks: -

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

• Malaysian Only

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

KEY RESPONSIBILITIES

EXPECTED OUTCOME

3.1 Process Optimization

• Design, develop, and improve production processes to increase efficiency, reduce waste, and optimize resource utilization (Man, Method, Materials, Machine & Environment).

3.2 Quality Control

• Ensure that production processes meet quality standards and that any deviations are identified and corrected promptly.

3.3 Production Planning

• Assist in planning and scheduling production activities, ensuring that production targets are met in a timely and cost-effective manner.

3.4 Data Analysis

• Collect and analyze production data to track key performance indicators (KPIs), identify areas for improvement, and report on production performance.

3.5 Continuous Improvement

• Implement lean manufacturing principles and Six Sigma methodologies to streamline processes and reduce operational costs.

3.6 Equipment Maintenance

• Coordinate with maintenance teams to ensure that machinery and equipment are properly maintained and repaired to minimizing downtime.

3.7 Collaboration

• Work with design, procurement, and other departments to ensure that production processes align with company goals and customer requirements.

3.8 Training

• Provide training and support to production team members on new equipment, processes, and safety protocols.

3.9 Safety & Health Compliance

• Ensure that all manufacturing activities are conducted in compliance with health and safety regulations. Implement safety measures to minimize risks to workers.

• Maintain and improve/automate/digitize as needed, the Quality Control Management System (QCMS) to manage product quality and conformance in accordance with JDE guidelines and product specifications.
• Ensure Food Safety of all manufactured products by implementing the relevant JDE and legal /certification requirements (e.g. HACCP and FSSC 22000) and by continuous verification of the compliance and effectiveness of installed systems.
• Provide expertise and timely support to all functions with regard to Quality, Product Safety and technical issues arising in Operations during day-to-day business.
• Lead /participate in continuous improvement initiatives against Quality KPI's (consumer, trade and/or customer complaints, Right First Time (RFT) and specification critical to quality product and process parameters).
• Lead corrective and preventive actions (CAPA) arising from different sources, such as
  • Consumer and customer complaints
  • deficiencies in product conformance (RFT)
  • audits
  • Quality Incidents
  • Implement Statistical Process Control where appropriate to improve compliance to specification measured by capability indices for critical to quality product and process parameters
  • Embed the use of problem-solving and progressive quality tools including root cause analysis (RCA), Kaizen, FMEA by providing training and evaluation of application
  • Participate in plant initiatives representing quality function to assure quality risk assessment and mitigation plans are considered to guarantee a successful start-up and transfer to operations. As part of the team manage the verification of quality KPIs for the project
  • Liaise effectively with external vendors as part of vendor management program with a focus on reducing vendor non-conformities which may impact manufacturing efficiency and waste
  • Check compliance to standards by regular GMP, HACCP, Halal and internal audits.
  • To lead the continuous improvement on GMP, sanitation and zoning. 
  • Support JDE internal and vendor management program as qualified auditor

  • Leadership: 

  • Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture engagement and ongoing improvements Verify implementation of actions including lessons learned from other manufacturing plants. Drive horizontal expansion of improvement ideas in the plant across lines and embed in OPLs or standards

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

Job Description:

1.Manage and maintain corporate network (development/UAT, and Production) including ISP, Firewall, Switches, Routing, VPN Connection.

• Asset Inventor
• Escort ISP vendor, and client vendor in data centre.
• Configure firewalls: open port, configure routing, NATting.
• Configure switches: configure VLAN, configure LAG, configure ACL.
• Cabling: lay cable, crimp cable, test cable, trace cable.
• Create / Revoke VPN account.
• Configure IPSec VPN, SpeedFusion VPN Tunnel.
• Network troubleshooting: packet loss, connection timeout/refuse, no route to host, etc.
• Network troubleshooting tools: ping, telnet, traceroute, nslookup/dig, tcpdump, wireshark, etc.
• Network monitoring: SNMP, configure network monitoring.
• Network maintenance: upgrade, install and replace; midnight or during working hours.
• Network support: 24H support and rotation.

2.Manage corporate physical security including CCTV, Door Access. 

• Maintain and operate CCTV and Door Access. 
• Generate report and provide evidence. 

3.Responsible in assist BCP and DR activities. 

• Network support on mid-night or weekend. 
• Network troubleshooting. 

4.Responsible in assist deployment or go-live activities. 

• Network support on midnight or weekend. 
• Network troubleshooting. 

5.Responsible in managing SSL certificate. 

• Issuance and renewal. 
• 
  

6.Responsible in managing corporate general IT services. 

• DNS, Reverse Proxy, Anti-DDoS. 
• Email: Support, email delivery issue checking, and identify threats. 

7.Responsible in supporting corporate certification, compliances, audit, and due diligence. 

• PCI-DSS, PCI-3DS, PCI-PIN, ISO/IEC 27001, ISO 9001, SOC-2, BNM RMiT, audit and due diligence. 
• Collect and prepare evidence. 

8.Responsible in coordinate with application team. 

• Network connectivity and network troubleshooting. 

9.Professional Development:

• Engage in self-paced learning through relevant free courses to enhance competencies.
• Pursue industry certifications such as CCNA (exam fees will be covered by company upon successful completion).

Job Requirement:

• Fresh graduate, or less than 2 years' experience in software development, computer networking, or relevant fields.
• Diploma or higher education in Computer Science, Software Development, Software Engineering, Computer Networking.

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Role summary:

The KL GFS Billing Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. You will broaden & strengthen knowledge through leading & integrating varied Billing service challenges globally.  These include Billing operations support across markets such as APAC and UKI and the global task of loading Experian invoices onto customer portals across APAC, EMEA, UKI and NA regions.

What You'll Do:

• Help make decisions about the best way to implement the requirements to allow efficient billing processes for the markets we support
• Propose and implement process and commercial standardization that enables simpler automated solutions and processes including deploying major complex global Billing applications such as ARIA.
• Identify best practices and ongoing support to the business on billing process and functionality while ensuring it is in compliance with relevant policies / legislation
• Lead the integration of new acquisition billing processes into Experian which includes partnering with market FD and the business in deciding and thereafter implementing the best billing process and system solution to provide seamless support without any service disruption to the business
• Lead the Billing teams and monitor/manage operations delivery, project or development milestones, prioritization, and progress to ensure monthly operations support and project delivery.
• Provide regular updates to management and important partners, escalating issues ensure prompt resolution to maintain / achieve operational or project timelines
• Recommend process improvements opportunities, initiating actions or projects for continuous improvement
• Manage the daily billing operations across both Kuala Lumpur and India locations, to ensure smooth execution, target and timelines are met
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Review and respond to any billing and payment queries received from the clients
• Review the completeness of Billing-Interface reconciliation and month end AR to GL
• Point of escalation for all Billing process and systems matters, promoting UAT and Go live of system changes and procedures when needed
• Ensure billing process and controls are enforced and measured through Indicators Audit Control and Compliance
• Regular calls with defined partner to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any Billing support requirements
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• To change and pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change
• Seek feedback and is open to questioning their assumptions and can demonstrate confidence in handling challenges.

The Project Engineer manages engineering projects feasibility to commissioning, development and execution at the Plant, providing technical expertise and ensuring know how transfer to manufacturing in order to sustain competitive advantage for the company aligned with the JDE guidelines and in line with agreed strategic plans, capital investments and technical programs.

The Project Engineer supports the delivery of the key plant results (Compelling Business Need - CBN), such as zero safety accidents, zero quality losses, cost savings, efficiency improvement, 100% Customer Service Level and 100% engagement using the Manufacturing Operating System - MOS program as an enabler.

The Project Engineer does this through agile and flawless project management and execution of varied projects across the manufacturing operation with local and global stakeholders, through any of the phases from concept to commissioning ensuring a Vertical Start Up.

Accountable for project delivery, quality, safety and cost either as a lead engineer or as support engineer for Engineering team within Plant.

Safety Health Environment:

• Drives Safety Health and Environment culture through role modelling behaviors.
• Responsible for Safety Health and Environment requirements and legislation implementation and ensures compliance to legal and corporate standards & policies in own projects and installations as an example LOTOTO - Lock Out Tag Out Test Out, permit to work, hazard work permits, behavioral observation safety, auditing and process isolations.
• Responsible to ensure that ergonomics and SHE - Safety, Health & Environment risks are mitigated or eliminated in own projects
• Immediately corrects any substandard condition or unsafe behavior. Encourages feedback routine between peers through using applicable tools such as Behaviors Observation Safety -BOS. Checks that this done to the required standard.

Quality:

• Drives Quality culture through role modelling behaviours.
• Responsible for Quality requirements and legislation implementation and ensure compliance to legal and corporate standards & policies in own projects
• Ensures project designs and execution includes Good Manufacturing Processes including Sanitary Design rules and new Manufacturing Operating System - MOS Standards

Delivery & Cost:

   Project Planning:

• Responsible for pre-engineering scoping, costing and capital expenditure request document preparation using· the appropriate standards, processes and procedures aligned with IM - Initiative Management pillar
• Support project approval in time as needed by business purpose of the project. Lead functional co-ordination and technical expertise for evaluation of offers and submitting proposals for the most appropriate technical solutions, while ensuring they are cost-effective and fit for purpose.

•      Helps draw up user requirements and knows the engineering process making it appropriate for six  sigma.

• Organizes the go/no go gates

Communication:

• Giving regular stakeholder updates on project progress.
• Engaging and communicating with all relevant associates through the whole lifecycle of the project to ensure that the project deliverables meets all practical requirements (maintenance, operation, training, etc)

Project Management & Execution:

• Provide potential supplier identification as well as correct bidding process and evaluation in line with company policies and supplier management strategies. Ensure and lead co-operation with Procurement department in preparation of contracts, providing technical requirements and details in order to support contract negotiation and signature
• Preparing and issuing relevant documentation such as drawings, cable schedules, commissioning documents, equipment schedules, FAT - Factory Acceptance Test, SAT - Systems Acceptance Test, S&H - Safety and Health checklists, risk assessments.
• Working with the software engineers to develop a URS - User Request Specification for the process installation and review FDS - Functional Development Specification.
• Management of orders through the use of SAP, from raising PO's - Purchase Orders, issuing to suppliers, receipting and checking invoice discrepancies.
• Managing cost versus budget using the appropriate standards to report actual, commitment, and remaining budget spend on a monthly basis.
• Work with the project team and Project Start Up Lead to deliver Vertical Start Up- VSU as per Commissioning, Qualification, Validation - CQV plan
• Applies and improves Engineering standards
• Accountable for delivery of Project Engineers assigned to the project

Project Close-Out:

• Support the Start Up Leader with the installation and commissioning of the installation and suppliers
• Ensure relevant handover documentation is in place such as OEM - Original Equipment Manufacturers manuals, training documents and risk assessments.
• Support the Start Up Leader with creation of training with SME - Subject Matter Experts, Training Coordinators and the Organizational pillar
• Responsible to verify delivery of key project KPI's

Continuous Improvement

• Participate in screening and evaluation of all identified improvement opportunities and ideas. Creatively group those ideas into technically feasible concepts. Share and communicate potential concepts to identify potential projects.

Job Responsibilities:

1. Manage and maintain corporate network (development/UAT, and Production) including ISP, Firewall, Switches, Routing, VPN Connection. 

• Asset Inventory 
• Escort ISP vendor, understand ISP infrastructure, advise equipment placement and cabling in data centre. 
• Configure firewalls: open port, configure routing, NATting. 
• Configure switches: configure VLAN, configure LAG, configure ACL. 
• Vulnerability management: firmware/definition upgrade on firewall, switch, network devices. 
• Cabling: lay cable, crimp cable, test cable, trace cable. 
• Create / Revoke VPN account. 
• Configure IPSec VPN, SpeedFusion VPN Tunnel. 
• Network troubleshooting: packet loss, connection timeout/refuse, no route to host, etc. 
• Network troubleshooting tools: ping, telnet, traceroute, nslookup/dig, tcpdump, wireshark, etc. 
• Network monitoring: SNMP, configure and advise network monitoring for an incident or issue. 
• Network maintenance: upgrade, install and replace; midnight or during working hours. 
• Network support: 24H support and rotation. 

2.Manage corporate physical security including CCTV, Door Access. 

• Maintain and operate CCTV and Door Access. 
• Generate report and provide evidence. 
• Investigation if there is complains / breach. 

3.Responsible in assist BCP and DR activities. 

• Network support on mid-night or weekend. 
• Network troubleshooting. 

4.Responsible in assist deployment or go-live activities. 

• Network support on midnight or weekend. 
• Network troubleshooting. 

5.Responsible in managing SSL certificate. 

• Issuance and renewal. 
• 
  

6.Responsible in managing corporate general IT services. 

• DNS, Reverse Proxy, Anti-DDoS. 
• Email: Support, email delivery issue checking, and identify threats. 

7.Responsible in supporting corporate certification, compliances, audit, and due diligence. 

• PCI-DSS, PCI-3DS, PCI-PIN, ISO/IEC 27001, ISO 9001, SOC-2, BNM RMiT, audit and due diligence. 
• Coordinate, collect and prepare evidences. 
• Dealing with QSA: explanation and justification. 
• Dealing with client DD: explanation and justification. 

8.Responsible in coordinate with application team. 

• Network connectivity and network troubleshooting. 
• Security advisory. 
• Compliances. 

9.Responsible in R&D new devices, new tools, new approaches. 

Job Requirement:

• 2 to 5 years of experience in software development, computer networking, or related fields.
• Diploma or higher in Computer Science, Software Development, Software Engineering, or Computer Networking.
• Certifications such as CCNA (Certified Cisco Network Associate), CC (Certified in CyberSecurity), or equivalent.
• Software development experience required.
• Proficiency with tools such as ping, telnet, nslookup, dig, tcpdump, and Wireshark.
• Strong scripting skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Productivity improvement project: Lead in cost saving projects such as Productivity improvement, cycle time improvement, MMR improvement, etc. to meet company goals.
• Capacity planning and analysis to meet the volume demand and maximize the plant utilization.
• Maintain IE database and lead on the IE related system project.
• Time study and time standards: Perform time study data collection and analysis, continuous improvement based on Lean concept.
• Define production layout to ensure high efficiency and ergonomic for Lean operation.
• Coordinate in tool relocation & re-layout activities.
• Resources planning for DL & IDL based on production volume targets.
• Carried out material flow & process flow analysis. Study and explore opportunity to improve current process flow, material flow, line balancing, etc.….
• Validate automation performance and capability.
• Support IE in validating offline process activity such as conversion time, kitting time, tooling preparation time, etc. and opportunity to improve the offline activities cycle time.
• Collaborate with Production, QA, Process, and Automation team to achieve Operations KPI’s
• Perform other duties as assigned.

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements
• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code on schedule and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures

The role of tribology engineer is to set up or develop component media mechanical interface test to simulate hard disk drive reliability performance. It is crucial to assist media R&D team to develop reliable tribology design.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct advanced tribological testing and analysis using state-of-the-art equipment and methodologies
• Design and implement experimental procedures to evaluate friction, wear, and lubrication in complex mechanical systems
• Analyze test data using statistical software and develop comprehensive technical reports
• Collaborate with cross-functional teams to integrate tribological insights into product development and optimization
• Present findings and recommendations to diverse audiences, including management and global teams  
• Contribute to the development of new testing methods and equipment to enhance tribological analysis capabilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead PCB DFM with multi-function teams for PCB design tape out.
• Act role of PCB designer including PCB DFM for staging SSD project.
• Proceed PCB placement and PCBA proposal with consideration of mechanical process & design feedback and thermal solution.
• Perform PCB design library maintenance, PCB panel and fabrication drawing template generation and Valor ERF maintenance.
• Lead PCB design rule roadmap development with multi-function teams.
• Interface seamlessly with PCB SQE, PCB venders and HW engineer for required PCB design rule development.
• Lead project to success and on time deliverable with various manufacturing and function teams at various WDC locations for new product development and PCB design improvement.
• Deliverable of Automation program for efficiency of PCB design and DFM.

Job Purpose

Support the software engineering team by gaining hands-on experience in real-world projects, with a focus on payment systems. Contribute to key phases of the software development lifecycle, including design, development, documentation, testing, and application maintenance.

Job Description:

• Assist in Software Development: Collaborate with team members to develop, test, and maintain software applications and systems. Perform coding and code reviews, and ensure adherence to coding standards and best practices. 
• Learn and Apply Best Practices: Gain hands-on experience with industry-standard tools, technologies, and methodologies. Learn about software design principles, architecture patterns, and development workflows, and apply them to real-world projects. 
• Collaborate with Cross-Functional Teams: Work closely with cross-functional teams, including product managers, designers, and quality assurance engineers, to understand requirements, provide input on technical feasibility, and ensure alignment on project goals. 
• Document and Communicate: Document software design, development processes, and technical specifications as required. Communicate effectively with team members to provide updates on work progress, share insights, and seek guidance as needed. 
• Troubleshoot and Debug: Assist in troubleshooting and debugging software issues reported by users or identified during testing. Analyse root causes, propose solutions, and collaborate with team members to implement fixes and ensure software reliability. 
• Demonstrate Professionalism and Ethics: Uphold professional standards of conduct, integrity, and ethics in all interactions and activities. Respect confidentiality, intellectual property rights, and company policies throughout the internship period. 

Job Requirement:

• Degree in Software Engineering, Computer Science or any equivalent  
• Min CGPA is 3.5
• Final year last semester, preferably 5 months internship or above. 
• Strong understanding of core Java concepts such as object-oriented programming (OOP), data structures and design patterns. 
• Basic understanding of database management systems (e.g., Microsoft SQL Server) including database design, SQL queries, and database transactions. 
• Knowledge of web development technologies such as ExtJS, CSS, and JavaScript can be beneficial, especially for integrating frontend components with backend services. 
• Ability to analyse problems, identify root causes, and propose effective solutions.
• Strong analytical and troubleshooting skills are essential for debugging and resolving issues in software development. 

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures
• This role will report to the Software Engineering Director.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Responsible for instrument calibration work. 
• Responsible for instrument measurement data analysis.
• Responsible for instrument measurement sigma improvement in PN.
• Responsible for instrument maintenance method improvement in PN.
• Responsible for set up new measurement method which required from R&D and sputter process team.
• Ensure the correct calibration among the tool. 
• Taking lead for measurement method improvement projects in PN.
• Measurement results analysis in PN.
• Analyze the machine calibration results and production measurement sigma. 
• Set up / optimize the measurement condition to reduce the measurement variation or measurement time reduction.  
• Coaching process engineer/technician to enhance their knowledge of instrument method and capability.  

• Engineer robust and scalable software solutions, encompassing both frontend and backend technologies.
• Engineer high-performance, user-friendly interfaces leveraging Angular, React, Node.js, and Flutter, ensuring optimal user experience across diverse devices.
• Collaborate with designers, product managers, and other stakeholders to gather requirements and translate them into technical specifications.
• Write clean, efficient, and maintainable code for both frontend and backend components.
• Optimize applications for maximum speed and scalability.
•  Implement security and data protection measures.
•  Work with databases including Oracle SQL and MS SQL to design schemas, write optimized queries, and ensure data integrity.
• Configure and maintain application servers such as JBoss and Apache HTTP Server.
• Stay updated with the latest industry trends and technologies, and proactively suggest improvements to enhance product quality and efficiency.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience working as a Full Stack Developer or similar role.
• Strong expertise in Agile methodologies, preferably certified in Scrum/Agile.
• Proficiency in frontend and backend technologies such as Angular 2, React JS, Node JS, HTML, CSS, and JavaScript.
• Familiarity with build tools and version control systems such as Git
• Ability to work independently and as part of a team.

As a Senior Machine Learning Engineer at Finexus Sdn Bhd, you will be responsible for leading and contributing to the development of advanced machine learning models and algorithms to solve complex problems and drive innovation in our field. You will collaborate with cross-functional teams and play a critical role in designing, developing, and implementing machine-learning solutions to support our company's objectives. This is an opportunity to make a significant impact and shape the future of the company’s AI-driven products and services.

You will report directly to the Technology Director and will have an impact on projects such as:

●    Gen AI and LLM POCs:

• Research and conduct POCs on internal applications of Gen AI such as internal chatbots based on proprietary company data.
• POCs on automating agent workflows such as call center, banking back-office tasks and BPO.

●    Applicants Identification and Verification & eKYC:

• Implement automated solutions for customer identity verification, anti-money laundering (AML) checks, and know-your-customer (KYC) compliance.
• Collaborate with regulatory and compliance teams to ensure that machine learning models meet industry standards and guidelines.
• Ensure timely and accurate due diligence processes without compromising user experience.

●    Document Text Extraction and Understanding:

• Implement image processing and OCR solutions to extract text data from user-submitted documents.
• Implement natural language processing solutions to understand extracted text data.

●    Fraud Detection:

• Develop and improve ML models to detect and prevent fraudulent activities across Finexus’ fintech platform.
• Analyze large datasets to identify patterns and anomalies indicative of fraudulent behavior.
• Automate repetitive fraud detection activities conducted by the operations team

Key responsibilities include:

●    Contribute to the design, development, and deployment of AI-driven products and solutions.

●    Collaborate with cross-functional teams to identify business opportunities and translate them into AI projects.

●    Research, evaluate, and adopt state-of-the-art AI technologies to improve existing processes and develop new capabilities. This includes the full ML development technical stack, from Data Science to MLOps.

●    Provide technical leadership and mentorship to junior team members, fostering a culture of continuous learning and growth.

●    Architect scalable and robust AI systems, ensuring performance, reliability, and security.

●    Ensure effective communication of technical concepts and project updates to both technical and non-technical stakeholders.

●    Contribute to the data security infrastructure that keeps AI development safe, compliant, and respecting data privacy laws.

Minimum Qualifications:

●    Bachelor's degree in Computer Science, preferably with a focus on Machine Learning.

●    Proven experience (> 3 years) in AI, machine learning, or related technical roles.

●    Strong programming skills in Python and Java

●    In-depth understanding of AI algorithms, neural networks, and deep learning techniques.

●    Hands-on experience with designing and implementing AI models and applications.

●    Familiar with AI libraries such as Tensorflow, PyTorch, OpenCV, kornia, scikit-learn, ONNX, etc.

●    Familiar with relational DBs e.g. PostgreSQL database.

●    Familiar with version control systems such as Git and SVN.

●    Familiar with Python frameworks such as FastAPI.

●    Familiar with Linux operating systems

Preferred Qualifications:

These are a plus

●    Master's in Computer Science.

●    Knowledge of computer vision and natural language processing (NLP).

●    Familiarity with Docker containerization.

●    Familiarity with Apache Airflow and mlflow.

Join us at Finexus Sdn Bhd and be at the forefront of shaping the future of Fintech AI technology. As a Senior Machine Learning Engineer, you will have the opportunity to drive innovation and create impactful AI solutions that transform industries. Apply your expertise and passion to contribute to a new era of AI-driven excellence.

• Productivity improvement project: Lead in cost saving projects such as Productivity improvement, cycle time improvement, MMR improvement, etc. to meet company goals.
• Capacity planning and analysis to meet the volume demand and maximize the plant utilization.
• Maintain IE database and lead on the IE related system project.
• Time study and time standards: Perform time study data collection and analysis, continuous improvement based on Lean concept.
• Define production layout to ensure high efficiency and ergonomic for Lean operation.
• Coordinate in tool relocation & re-layout activities.
• Resources planning for DL & IDL based on production volume targets.
• Carried out material flow & process flow analysis. Study and explore opportunity to improve current process flow, material flow, line balancing, etc.….
• Validate automation performance and capability.
• Support IE in validating offline process activity such as conversion time, kitting time, tooling preparation time, etc. and opportunity to improve the offline activities cycle time.
• Collaborate with Production, QA, Process, and Automation team to achieve Operations KPI’s
• Perform other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design & Develop new hardware & innovative solution on sensor integration (IoT) and data mining to existing manufacturing equipment.
• Perform new sensor development and selection for data mining to IoT platform.
• Collaborate with Data Analytics team to integrate and implement large scale data solution
• Responsible to develop/sustain existing software programs, algorithms and automate data to clean and evaluate huge amount of datasets from multiple sources.
• Continue improving the acquisition system through software updates or new/improved hardware
• Documentation of systems and procedures for the setup and maintenance of hardware systems.
• Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.

Join our team as a Mechanical Design Engineer, where you'll play a key role in delivering engineering solutions across mechanical, controls, hydraulic, fire, and fuel services. Your expertise will guide projects from initial feasibility and scoping through design, site inspection, commissioning, and facilities management. You'll also support the lead fire and hydraulic engineer and provide presales support as needed.

Candidates from engineering consultancy background or those with experience in critical infrastructure are welcomed to apply!

What will you do: 

• Lead engineering efforts across mechanical, controls, hydraulic, fire, and fuel systems, while supporting other disciplines as needed. 
• Utilize Revit-MEP BIM for design production and review. 
• Develop energy modeling to enhance project efficiency. 
• Manage design consultants to ensure compliance with NEXTDC specifications. 
• Create detailed scope and brief documents tailored to specific areas of expertise. 
• Conduct Total Cost of Ownership analyses and offer strategic recommendations. 
• Oversee construction site inspections and commissioning, while providing ongoing facilities management support.
• Perform concept & schematic design and/or review  
• Perform detail design and/or review  
• Provide support to the Sales team as required 

At Finexus, we are investing in a transformation of our testing practices, by embracing cutting edge test automation. 

As a Lead Test Automation Engineer, you will play a key role in defining and implementing the company’s test automation strategy, in partnership with other senior engineering leads. 

Key responsibilities & goals 

• You will lead test automation for one of the company’s core products (e.g. AREMA, Cardworks). 
• You will identify areas that benefit from improved test automation, and execute implementation plans to achieve these improvements. 
• Your scope will cover several modules/sub-components of the product. 
• As a lead, you will help train technical QAs in test automation, including identifying needs for formal 3rd party training or courses. 
• You will partner with Platform tech leads to help the company provide the best tech stack for test automation. 
• You may be asked to consult or advise testing initiatives on other products, but your focus will be on your own product. 

Required skills & experience 

• 7+ years in Quality Assurance (QA), with at least 4 years in Test Automation specifically, OR 5+ years in Software Engineering with a focus on testing. 
• Expertise in at least 2 key areas of testing – web, mobile, API/backend, security, performance. 
• Experience with industry standard testing platforms or frameworks e.g. Katalon, Playwright, Postman, Cypress, Appium, Robot Framework, Karate 
• Coding knowledge in 1 programming language e.g. Python, Javascript, Java, Golang 
• Strong written and verbal communication skills, in English. 
• Preferred: 
• A track record of training and mentoring other QAs/automation engineers, whether through direct or indirect reporting. 
• A Bachelor's Degree in Computer Science, or similar (e.g. Computer Engineering, Software Engineering). 

Job Purpose:

This developer’s role is to design, build, and maintain high-quality software solutions that meet the needs of our business and customers. This role involves leveraging best practices in software development, debugging and troubleshooting issues, and contributing to the continuous improvement of our development processes and technologies. Ultimately, the Developer will play a key role in delivering innovative solutions that drive business success and enhance user experience. 

Job Description:

• Understand regulatory & 3rd party technical specifications for the purpose of software design and development.​ 
• Participate in design and requirements meetings and provide input towards effective and lean software design.​ 
• Develop functional design specification documents.​ 
• Participate in technical meetings and understand overall technical specifications and development timeline expectations.​ 
• Oversee/perform software installation in Development and QA servers.​ 
• Develop detailed specifications for development, if required.​ 
• Perform system integration test on program sets (sanity test) and ensure programs perform according to specifications.​ 
• Escalate issues/challenges to Systems Analyst.​ 
• Keep abreast with latest coding standards and best practices.​ 
• Apply selected/new technologies and standards into program codes and perform simple POC/sanity test.​ 

Job Requirement:

• Bachelor Degree in Computer Science, Software Engineering, or relevant field of study. 
• At least 2 year in software development.​ 
• Relevant Working Industry : Banking or FINTECH 
• Experience with automated testing and AGILE methodology 
• Excellent programming skills, and experience with database design and development.​ 
• Proficiency in Programming languages: Java, JavaScript, Servlet.​ 
• Proficiency in Databases: SQL (Oracle).​ 
• Knowledge of software development life cycle.​ 
• Exposure in Banking/Financial/Payment System is an added advantage.​