Role &Responsibilities

• Responsible for day-to-day execution and implementation of the e-commerce activities across online marketplaces (Lazada, Shopee, PG Mall, TikTok, etc.) (order processing, packing, product listing, promotional mechanism, promotion pricing, campaign banner management).
• Planning on new and existing product uploads. Ensure all product uploads are complete with full descriptions.
• Track inventory levels and product removal (if necessary).
• Monitor the ongoing performance of online promotions, online campaign results, and marketing campaigns, making recommendations for change and improvement.
• Conducting research and analyzing data based on business insights (e.g. ads spend, ranking target, impression, user engagement conversion rate, traffic, etc)
• Process sales orders and customer inquiries promptly.
• Handle online customer service. Manage customer expectations and solve customer issues and complaints professionally. Ensure each customer issue is followed up and completed by related parties.
• Inspecting and uploading customers' reviews and ratings.
• Manage and build the online distribution channel through various e-commerce marketplaces.
• Conduct ad-hoc research on competitors and their trading conditions;
• Analyzing sales-related data to predict future sales and stock requirements.
• Any other ad-hoc task is to be assigned from time to time by management.

Skills & Qualifications

• A diploma or bachelor's degree in marketing, business, or a related field is preferred
• Experience in managing TikTok, Shopee, and Lazada accounts
• Strong sense of social media trends in relevant markets, as well as content based on language
• Proficient in using social media management and analytical tools
• Excellent understanding of social media marketing concepts and best practices
• Proven working experience as a digital marketer or in any social media marketing-related role in any industry is an added advantage.
• Ability to deliver creative content (text, images, and video)
• Personality: strong communication skills, willingness to explore new things, proactive and strong learner
• Good command of written and spoken in Bahasa Malaysia and English
• Resourceful, self-motivated, and able to work independently with minimum supervision.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• To assist in preparing full set of accounts, monthly financial and management reports;
• To handle data entry and day-to-day accounting functions in relation to accounts receivable, accounts payable, and general ledger.
• To assist in monthly cash flow forecast.
• To assist in the preparation of annual audits and company tax in compliance with the mandatory requirements.
• To perform other related job as assigned by Management from time to time.

Job Requirements:

• At least LCCI/Diploma in Accounting or related qualification.
• At least 3 years of working experience in a similar position.
• Able to handle full set accounts is an added advantage.
• PC literate and good communication skills.
• Good interpersonal skills and able to communicate well with all levels of people.
• Organized, meticulous and can work independently with minimum supervision.
• Possess the ability to prioritise work and meet deadlines.

Perks & Benefits

• Open culture
• Nearby public transport
• Regular team activities
• Personal development opportunities
• Yearly increments and performance bonuses
• Accident insurance coverage
• Parking subsidy

職位描述：

我們正在尋找一位技術精湛、注重細節的高級客戶經理加入我們的團隊。理想的候選人將負責管理和監督所有會計活動，確保準確性並遵守財務法規。

主要職責：

• 準備並維護準確的財務記錄，包括總帳分錄、對帳和財務報表。
• 管理應付帳款和應收帳款，確保及時付款和收款。
• 處理每月、季度和年度結帳流程。
• 確保遵守當地稅務法規並管理稅務申報（例如，SST、所得稅）。
• 分析財務數據並提供見解以支援策略決策。
• 協助預算、預測和財務規劃活動。
• 實施並維護有效的內部控制和流程。

要求：

• 教育：
  • 會計、金融或相關領域的學士學位。
  • 專業資格（例如 ACCA、CIMA、CPA）是額外的優勢。
• 經驗：
  • 至少 2-5 年會計或金融相關經驗。
  • 熟悉會計軟體（例如 SQL、SAP 或類似軟體）。

好處：

• 有競爭力的薪資和績效激勵。
• 專業成長和職業發展的機會。
• 積極、充滿活力的工作環境。

Role &Responsibilities

• Responsible for day-to-day execution and implementation of the e-commerce activities across online marketplaces (Lazada, Shopee, PG Mall, TikTok, etc.) (order processing, packing, product listing, promotional mechanism, promotion pricing, campaign banner management).
• Planning on new and existing product uploads. Ensure all product uploads are complete with full descriptions.
• Track inventory levels and product removal (if necessary).
• Monitor the ongoing performance of online promotions, online campaign results, and marketing campaigns, making recommendations for change and improvement.
• Conducting research and analyzing data based on business insights (e.g. ads spend, ranking target, impression, user engagement conversion rate, traffic, etc)
• Process sales orders and customer inquiries promptly.
• Handle online customer service. Manage customer expectations and solve customer issues and complaints professionally. Ensure each customer issue is followed up and completed by related parties.
• Inspecting and uploading customers' reviews and ratings.
• Manage and build the online distribution channel through various e-commerce marketplaces.
• Conduct ad-hoc research on competitors and their trading conditions;
• Analyzing sales-related data to predict future sales and stock requirements.
• Any other ad-hoc task is to be assigned from time to time by management.

Skills & Qualifications

• A diploma or bachelor's degree in marketing, business, or a related field is preferred
• Experience in managing TikTok, Shopee, and Lazada accounts
• Strong sense of social media trends in relevant markets, as well as content based on language
• Proficient in using social media management and analytical tools
• Excellent understanding of social media marketing concepts and best practices
• Proven working experience as a digital marketer or in any social media marketing-related role in any industry is an added advantage.
• Ability to deliver creative content (text, images, and video)
• Personality: strong communication skills, willingness to explore new things, proactive and strong learner
• Good command of written and spoken in Bahasa Malaysia and English
• Resourceful, self-motivated, and able to work independently with minimum supervision.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作時間

• 週一至週五 8 點至 5 點
• 週六上午 8 點至中午 12 點（交替）

你會怎麼做？

• 透過 WhatsApp 或電話進行友善跟進，與我們的客戶互動，全程提供個人化服務！

你符合要求嗎？

• 注重細節，注重每項任務的準確性和精確性
• 個性外向、開朗、有耐心

津貼和福利

• 全勤津貼
• EPF、SOCSO、EIS
• 醫療福利
• 人身意外傷害保險
• 休閒著裝要求
• 新年獎金
• 績效獎金
• 公司旅行
• 每年增量

Job Summary: Warehouse Personnel are responsible for the overall inventory management, movement, and storage of goods within the warehouse. They ensure that all incoming and outgoing shipments are accurately processed, stored, and delivered to the correct locations. The role also involves maintaining the cleanliness, organization, and safety of the warehouse.

Key Responsibilities:

1. Inventory Management:
   • Receive, inspect, and verify all incoming shipments.
   • Label and store goods in designated areas.
   • Monitor inventory levels and report discrepancies.
   • Conduct regular stock counts and update inventory records.
2. Order Fulfilment:
   • Pick, pack, and prepare orders for shipment according to delivery schedules.
   • Coordinate with the logistics team for the timely dispatch of goods.
   • Ensure accuracy in order processing to minimize errors and returns.
3. Warehouse Organization:
   • Maintain a clean, organized, and safe working environment.
   • Arrange goods in an orderly manner to maximize space and efficiency.
   • Implement and adhere to warehouse safety protocols.
4. Documentation and Reporting:
   • Accurately complete all necessary documentation for receiving, storing, and shipping goods.
   • Keep records of all stock movements and update the warehouse management system.
   • Report any discrepancies or issues to the Warehouse Manager.
5. Coordination and Communication:
   • Collaborate with other departments, such as purchasing, sales, and logistics, to ensure smooth operations.
   • Communicate effectively with team members and supervisors to address any issues or concerns.
6. Maintenance:
   • Perform routine maintenance checks on warehouse equipment and report any issues.
   • Ensure that all safety equipment is in good working order.

Skills and Qualifications:

• High school diploma or equivalent.
• Minimum 2 years experiences in warehouse or logistics environment.
• Familiarity with warehouse management systems and inventory software.
• Ability to operate forklifts, pallet jacks, and other warehouse equipment.
• Strong attention to detail and organizational skills.
• Good physical condition and the ability to lift heavy objects.
• Strong communication and teamwork skills.

Work Environment:

• The role requires working in a warehouse setting, which may involve exposure to varying temperatures and noise levels.
• Requires physical activity, including standing, walking, lifting, and operating warehouse equipment.

角色與職責

• 負責線上市場（Lazada、Shopee、PG Mall、TikTok 等）電子商務活動的日常執行和實施（訂單處理、包裝、產品清單、促銷機制、促銷定價、活動橫幅管理） ）。
• 規劃新產品和現有產品的上傳。確保所有產品上傳均完整併附有完整描述。
• 追蹤庫存水準和產品移除（如有必要）。
• 監控線上促銷、線上活動成果和行銷活動的持續績效，提出變革和改進建議。
• 根據業務洞察（例如廣告支出、排名目標、印象、用戶參與轉換率、流量等）進行研究和分析數據
• 及時處理銷售訂單和客戶詢問。
• 處理線上客戶服務。專業管理客戶期望並解決客戶問題和投訴。確保每個客戶問題均由相關方跟進並完成。
• 檢查並上傳客戶的評論和評分。
• 透過各種電子商務市場管理和建立線上分銷管道。
• 對競爭對手及其交易條件進行臨時研究；
• 分析與銷售相關的數據以預測未來的銷售和庫存需求。
• 任何其他臨時任務均由管理層不時指派。

技能和資格

• 擁有行銷、商業或相關領域的文憑或學士學位者優先
• 擁有管理 TikTok、Shoppee 和 Lazada 帳號的經驗
• 對相關市場的社群媒體趨勢以及基於語言的內容有很強的感知力
• 熟練使用社群媒體管理和分析工具
• 對社群媒體行銷概念和最佳實踐有深刻的理解
• 作為數位行銷人員或在任何行業中擔任任何社交媒體行銷相關角色的經過驗證的工作經驗是一個額外的優勢。
• 能夠提供創意內容（文字、圖像和影片）
• 性格：溝通能力強，樂於探索新事物，積極主動，學習能力強
• 良好的馬來語和英語書面和口語能力
• 足智多謀，自我激勵，能夠在最少的監督下獨立工作。

津貼和福利

• 佣金和獎金
• 休閒著裝要求
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

職責：

• 公司核心產品的銷售、行銷和技術支援。
• 制定、規劃和執行行銷策略。

要求：

• • 了解市場研究技術、數據分析和統計方法。
  • MS Office 和行銷軟體中的 Excel。
  • 熟練社交媒體和網路分析（例如WebTrends）。
  • 優秀的溝通和人際交往能力。
  • 至少擁有生命科學學士學位。
  • 精通英語和馬來語
  • 擁有自己的交通工具並願意出差。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/員工茶點
• 醫療保險

Job Responsibilities:

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Prospect new clients and grow on existing clients
• Listen and understand and recommend the product / services for clients 

Job Requirements:

• Preferably with 1-2 years experience in related field
• Candidate must possess a Diploma / Degree in any field in Marketing, Engineering or equivalent
• Outgoing personally with strong desire to excel in achieving sales target
• Hardworking, responsible and possess excellent communication skills in Bahasa Malaysia, English & Mandarin & some local dialects
• Fresh graduates / school leavers are encouraged to apply
• Salary will commensurate with qualification and experience.
• Will be priorotize for those who can start work immediate

** We offer competitive remuneration package, including fixed allowances and an attractive commission scheme to the successful candidates. Please submit a comprehensive resume.

Perks & Benefits

• Commission and bonus
• Flexible working hours
• Personal development opportunities

 Responsibilities

1. Plan and execute targeted marketing activities across districts in Johor and selected states in Malaysia. This includes attending education roadshows, school fairs, organizing on-campus activities, hosting Open Days, and conducting career talks for students. 
2. Build and maintain strategic relationships with school counsellors, teachers, tuition centre operators, and recruitment agents to drive student recruitment efforts. 
3. Provide detailed information on college programs, including entry requirements, fees, and career pathways, to potential students and parents. This also involves offering campus and hostel tours. 
4. Offer support to applicants, guiding them through documentation preparation, registration in the College Management System (CMS), and ensuring timely first payment of admission fees.

Requirements

1. Must possess at least a degree (with or without experience)

2. Must speak & write proficiently in English.

3. IT & PC literate, excellent communication & interpersonal skills.

4. Must possess a driving license & be willing to travel.

5. Full-Time position(s) available.

6. Working Hours: 8.30am to 5.20pm (Mon-Fri)

7. Allocate in Crescendo International College, Desa Cemerlang

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Fitness membership
• Paid training and development

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS.
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents.
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties.
• To provide full support to other department and branches nationwide in term of customer service and improvement solution.
• Work closely with other section in order to ensure operation run smoothly
•  Assist other Section / Unit operation as ad hoc basis.

EDUCATION & EXPERIENCE

• Diploma holder in relevant disciplines.
• Minimum 1 years working experience in general or any related field.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual dress code

JOB DESCRIPTION:

• To assist the processing of sales claim from merchants nation wide.
• Receives and records all submission input.
• Follow up with merchants on insufficient of documents submission.
• Perform filing of documents before handling over to be verified and processed.
• To assist in preparing sales claim submission report and pending sales claim report for management.

EDUCATION

• Diploma holder in relevant disciplines.
• Minimum 1 year working experience in general or any related field.
• Fresh Graduate are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual dress code

主要職責

產品策略

• 制定保健品策略和計劃。
• 實施產品和產品管理的策略計劃。
• 操作並評估實施過程。

市場分析/意識：

• 了解細分市場和客戶需求。
• 監控競爭產品。
• 制定策略和計劃以增加收入和利潤的分析能力。

產品開發：

• 產生新的產品創意並改進產品線。
• 負責所有開發產品的行銷要求。

指標/報告：

• 建立關於所管理產品的使用情況和財務結果的定期報告節奏。
• 使用指標來推動開發路線圖和必要時日落產品的決策。
• 管理合作夥伴關係產生的收入和支出，並確保預算納入年度計劃。

要求：

• 商業、行銷、科學、營養或相關領域的學士學位。
• 至少 2 年經驗。
• 擁有製藥/醫療保健產業經驗。
• 擅長 Excel、PowerPoint 和其他簡報軟體。
• 能夠相互依賴並作為團隊的一部分工作。
• 有效和協作的工作關係。

津貼和福利：

• 每年加薪和績效獎金。
• 旅行和醫療津貼。

Job Description:

• • To handle repossession, resell, redemption or any administration work related non- calling operation activities.
  • To maintain and or further improve repossession or any collection activities performances to achieve collection target set by Management.
  • To perform warehouse stock count and update stock list on quarterly basis.
  • To attend customer inquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
  • To provide excellence customer service and maintain good client relationship.
  • To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals Is made timely.
  • To issue letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
  • To prepare documentation and go to JPJ on transfer ownership.
  • To liaising other department on discharge of ownership.
  • To perform any ad hoc task that assigned by Management.

Job Requirements:

• Diploma / Degree in any field.
• Fresh graduates are encouraged to apply
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.

Perks & Benefits

• Nearby public transport
• Casual dress code

職責

1. 規劃並執行柔佛州各地區和馬來西亞選定州屬的有針對性的行銷活動。這包括參加教育路演、學校展覽會、組織校園活動、舉辦開放日以及為學生舉辦職業講座。
2. 與學校輔導員、教師、補習中心營運商和招生代理商建立並維持策略關係，以推動學生招生工作。
3. 向潛在學生和家長提供有關大學課程的詳細信息，包括入學要求、費用和職業道路。這也涉及提供校園和宿舍參觀。
4. 為申請者提供支持，指導他們準備文件、在大學管理系統（CMS）中註冊，並確保及時支付首次入學費用。

要求

1. 必須至少擁有學位（有或沒有經驗）

2. 必須具備流利的英語聽說讀寫能力。

3. 具備IT和PC知識，優秀的溝通和人際溝通能力。

4. 必須持有駕駛執照並願意出遊。

5. 提供全職職位。

6. 工作時間：上午8.30至下午5.20（週一至週五）

7. 分配於 Crescendo International College, Desa Cemerlang

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 健身會員資格
• 有薪培訓和發展

工作職責：

• 協助準備全套帳目、每月財務和管理報告；
• 處理與應收帳款、應付帳款和總帳相關的資料輸入和日常會計功能。
• 協助每月現金流量預測。
• 根據強制性要求協助準備年度審計和公司稅。
• 執行管理階層不時指派的其他相關工作。

職位要求：

• 至少擁有 LCCI/會計文憑或相關資格。
• 至少3年類似職位的工作經驗。
• 能夠處理全套帳戶是一個額外的優勢。
• 具備電腦知識和良好的溝通能力。
• 良好的人際溝通能力，能夠與各個層級的人進行良好的溝通。
• 有組織、一絲不苟，能夠在最少的監督下獨立工作。
• 具有決定工作優先順序並按時完成任務的能力。

津貼和福利

• 開放文化
• 附近的公共交通
• 定期團隊活動
• 個人發展機會
• 年度加薪和績效獎金
• 意外險承保範圍
• 停車補助

職位名稱: 財務主管/助理主管

地點: 馬來西亞白沙羅帝國城

公司: Nsty Holding Sdn Bhd

主要職責：

財務記錄保存：

• 維護準確和最新的財務記錄，包括現金和銀行交易、應付帳款、應收帳款、總帳和日記帳分錄。
• 確保及時準確地記錄所有財務交易，包括發票、付款和費用的處理。
• 定期核對銀行和信用卡對帳單以及其他財務帳戶，以識別和糾正差異。
• 與相關利害關係人合作，確保及時完成所有財務記錄。

財務報告：

• 根據公認會計原則 (GAAP) 或國際財務報告準則 (IFRS) 編制月度、季度和年度財務報表。
• 產生一系列財務報告，例如損益表、資產負債表、現金流量表以及預算與實際分析。
• 提供財務分析和見解，以支援管理階層的策略決策和規劃。

應付帳款和應收帳款：

• 管理應付帳款流程，包括發票驗證、費用處理以及確保及時向供應商付款。
• 監控應收帳款帳齡報告，與銷售及客戶服務團隊協調跟進逾期付款。
• 核對應付帳款和應收帳款餘額，以確保準確性並與外部利害關係人的帳目報表 (SOA) 保持一致。

財務系統與流程管理：

• 有效利用會計軟體和財務系統來簡化財務流程、提高效率並確保資料完整性。
• 維護標準作業程序 (SOP) 的最新記錄並確保其在財務部門內的合規性。

資格：

• 會計、金融或相關領域的學士學位。
• 專業認證（例如 ACCA、CPA、CIMA）是一個額外的優勢。
• 對財務報告標準（GAAP、IFRS）有深入了解。
• 熟練會計軟體和ERP系統。
• 優秀的分析、解決問題和溝通能力。
• 能夠與內部和外部利害關係人合作並聯絡。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 牙科保險
• 視力保險

我們正在I-Park, Kulai (JB 分行) 和 Kota Kemuning (KL 分行)尋找銷售主管

工作日：週一至週五

工作時間：上午8.15 - 下午5.45

薪資：MYR 2000 - 3500 + 佣金

職位概述：

• 尋找積極進取的銷售主管加入我們的團隊。您將負責銷售搬運設備、升降機和產品，與客戶建立關係，並實現銷售目標。理想的候選人將具有銷售經驗並能夠了解技術產品。

職位描述：

• 尋找銷售機會
• 管理客戶關係
• 現有產品
• 準備報價
• 談判合約
• 關閉銷售
• 研究市場
• 支援售後
• 銷售報告
• 實現銷售目標

職位要求：

• 教育背景： 商業、行銷、工程或相關領域學士學位。
• 經驗：2-3年銷售經驗，最好從事電梯業或技術銷售工作。
• 較強的銷售和談判能力。
• 良好的溝通和人際交往能力。
• 了解技術產品。
• 自我激勵和目標驅動。
• 精通Microsoft Office及CRM軟體。
• 附加：有效的駕駛執照和旅行意願。

津貼和福利

• 醫療的
• 公積金
• 索斯科

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset