For a Senior position not only technical skills are required but also this person must be able to share knowledge and be a good work coordinator.

Responsibilities 

• Co-deciding on the direction of technological development for the team
• Designing the cloud infrastructure (including complex solutions using Kubernetes)
• Building the infrastructure itself
• Ensuring the security of the infrastructure
• Mentoring less experienced colleagues (both technically and non-technically)

Technologies used in our team 

• AWS 
• Terraform 
• Kubernetes 
• Ansible 
• Elasticsearch 
• Kafka 
• PostgreSQL 
• VictoriaMetrics 
• Hashicorp stack 
• Gitlab 
• Nexus 

Native THAI Speaker to be based in Kuala Lumpur, MALAYSIA

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instil ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Thai language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place. This process may take anything from 3 months to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

What is our vision?

Know Your Payee. At iPiD, we envision a world where every payment is seamless, secure, and trustworthy. Our mission is to ensure that every transaction reaches its rightful recipient, fostering confidence and efficiency in financial exchanges globally. Through a single, streamlined integration, we empower banks, payment systems, fintechs, and corporates with robust pre-payment verification services, enhancing operational efficiency, regulatory compliance, and peace of mind for providers and their clients worldwide.

Who are we?

iPiD is a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. With a presence across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai - our team combines global expertise with local insights to ensure every transaction is verified, accurate, and effortless.

What are we looking for?

An exceptional engineer with solid software development experience and a deep understanding of microservices architecture. You are passionate about technology, committed to engineering best practices, and excited about tackling challenges. Depending on your seniority and aspiration, your typical responsibilities will include developing robust back-end solutions, creating tests (unit and integration), and maintaining accurate documentation; additionally, you will mentor the junior members on the team.

This is a full-time position reporting directly to the Chief Technology Officer.

Note: This opening is not open for agency's placement.

Core Responsibilities:

• Write high-quality, testable, and efficient code.
• Create and maintain our CI/CD pipeline.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Conduct regular code reviews to ensure best practices are followed.
• Provide technical guidance and mentorship to junior team members.
• Test and troubleshoot software, identifying and resolving issues efficiently.
• Ensure documentation remains accurate and up to date.
• Rotational On-call will be required.

• Minimum 6 years of experience in software engineering. More junior applicants with high potential will be considered.
• Strong proficiency in TypeScript, Go, and relevant frameworks like Node.js.
• Mastery of Agile methodology, microservices architecture, gRPC, containers, and Kubernetes.
• Experience with cloud technologies (Azure, AWS, GCP).
• Strong analytical skills, attention to detail, and excellent problem-solving abilities.
• Quick learner with the ability to grasp new technologies.
• Capability to work both independently and collaboratively within a team.
• Experience in leading teams and coaching is preferred.
• Excellent verbal and written English communication skills.
• Experience in a globally distributed startup or fast-paced environment is a plus.
• Authorization to work in Malaysia is required. Working in the KL office 3 days a week.

What do we offer?

You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Employee Stock Options plan
• Discretionary performance bonus
• Medical protection allowance
• Laptop and accessories

_______________________________________________________________

Working in accordance with applicable laws, iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides.

If you need assistance or request accommodation during the recruitment process, please contact hr@ipid.tech

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

____

To protect the interests of all parties, iPiD does not accept unsolicited resumes from a third party agency or search firm recruiters. Any unsolicited resumes sent to any iPiD employee, regardless of the means of transmission, will become the sole property of iPiD. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume

Key Responsibilities:

• Design, test and configure control panels, motor control centers, Ethernet networks, ASI networks, and pneumatic circuits, for automation systems 

• Manage and maintain PLC, SCADA, and HMI systems to ensure optimal performance.

• Troubleshoot and resolve automation-related technical issues promptly to minimize downtime.

• Lead or support the design, development, and installation of new automation projects.
• Collaborate with cross-functional teams to ensure successful implementation and integration of automation solutions.

• To improve process system in automation control 

• Ensure all automation systems comply with industry regulations and company standards, including safety, quality, and environmental policies.

• To reduce Trouble and programming control.  

• To reduce support from outsources people to do troubleshooting  

• To synchronize all system in one server 

• To reduce consumption electricity  

• Participates in the factory ensuring that the technical solution follows corporate and market standards and is delivered with the expected quality, being on time and in budget
• Implement test strategy for the overall functional scope, in compliance with the global test strategy for the project, product or release quality control

• Work with system engineer to provide mechanical solution/improvement in new/existing product.
• Align with system engineer the SRS, especially the SRS for mechanical components/subsystem.
• Derive mechanical design concepts from requirement, evaluate alternative solutions, and document design decisions.
• Optimize mechanical design considering component manufacturing process and tool assembly process.
• Evaluate, verify and improve design risks and failures related to mechanical domain via FEMA, risk assessment, PSS, DFMA, etc.
• Familiar with product safety and legal requirement, especially mechanical domain related, document the assessment to prove the fulfilment.
• Drive the design iteration loop for mechanical domain, i.e. design, prototyping, verification.
• Create and maintain drawings (2D & 3D) with CAD system, part lists (BOM), Technical document (PQA, tol.stack, etc).
• Define PQA, especially the special characteristic acc. to function requirement and tolerance calculation.
• Set up 3D&2D and BOM data correctly into related system, follow up and release the mechanical components in SAP.
• Prepare functional cost analysis for products.
• Ensure intellectual property protection by timely filing of invention reports and patent check.
• Support and take over special tasks on as assigned by the superior.

• Supporting the product development team in all questions regarding test methodology for achieving the relevant reliability and quality. First contact person for the EPV, project manager and the QPV regarding test issues.
• Responsible for developing optimal product qualification and reliability test plans for products.
• Coordinator (planning, scheduling, organizing, defining specifications) of the testing service team.
• Gathers, examines and correlates basic reliability data from field studies and other sources.
• Ensures that reliability test methods and processes meet PT standards, support the BES-PE approach and fulfill customer requirements.
• Initiates elemental engineering studies/measurements to identify failures modes and presents details of the analysis to project team for approval/feedback.
• Originates and develops analysis methods for determining reliability of components, equipment, and processes. Acquires data and analyzes the data. Prepares diagrams, charts, drawings, calculations, and reports for defining reliability problems and makes recommendations for improvements.
• Issue reports on reliability results obtained at in-house test and at our test subcontractors. Write and publish technical reports.
• Manage failure/reliability improvements activities.
• Provide guidance to internal team and interface with QMM regarding reliability questions or concerns.
• Create new test procedures and methods if necessary.
• Apply existing test procedures and methods.
• Revise test procedures and methods based on changing requirements from the project team, market warranty feedback, UAP and BE requirement.
• Develop the necessary test method/device, coordination with internal and external testing labs.
• Create and maintain technical documentation, e.g. working instructions.
• Follow the project schedule according TTM process.
• Ensure all test procedures and documents are up-to-date.
• Apply content driven engineering (follow BES-PE principles).
• Apply all processes according to valid PT and Bosch procedures published in BGN.
• Support and take over special tasks on section and department level as assigned by the superior.

Job Description

• Coordinates with Central IT department for all Plant IT Infrastructure setup, IT Infrastructure maintenance & IT Infrastructure improvement
• Manage the asset planning, procurement & controlling for all IT Infrastructure equipment
• Planning & controlling of budget for IT Infrastructure
• Coordinates all projects related to Central IT Dept services to our plant
• Responsible for the IT Security planning and implementation in the plant to ensure compliances with the Bosch Central Directives
• Enable highly available IT systems with the best performance while maintaining the highest security standards in plant
• Supports and ensuring conformity for all IT Manufacturing audits in the plant
• Participate & contribute to the success of the Bosch Mobility Electronic Semiconductor Division’s IT Manufacturing organization
• Responsible as the IT Manufacturing Coordinator (ITM) for plant
• Managing the access administration, planning & execution of the plant Firewall to safe guard the IT systems in plant
• Monitor the servers’ health and availability
• Support in the trouble shooting of the IT system availability related issues to ensure 24/7 operation of the plant
• Supports the IT Infrastructure request and readiness for new setups of manufacturing equipment and machines

1. In this position, the individual will be responsible for fully supporting the Department Manager on the development of the Company goals, strategy, and tactics.
2. The most important being the ability to work with the team to assure the good execution.
3. The individual will work with the team to fully support the company and department goals on yield, quality, and cost, utilization, productivity, and cycle time.
4. Knowledgeable in the Burn in Oven equipment and Burn in Board and Burn In Loader unloader.
5. Documentation: SOP, WI, FMEA, OCAP and Control Plan for related process.
6. Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.
7. Responsible for new material/component first articles inspection and final buyoff.
8. Continuous improvement on direct/indirect material cost down & yield enhancement program.
9. Ensure robustness of process control to meet yield & thru-put expectation.
10. Report any non-conformance/customer complains issue and develop/follow up the improvement actions.
11. Fully participate to resolve the issue thru teamwork and be the main coordinator for any internal/ external audit programs.

1. Perform equipment safety buy-off and drive machinery safety program;
   • Ensure all MAE is safe (according to site requirement) before release to production
   • Ensure all MAE equipped with hazard assessment and environmental impact assessment before release to production
2. Participates in the review of Machinery design and serve as advisor on safe machinery concept
3. Conduct EHS inspection /assessment and provide technical support;
4. Plan and conduct EHS related training to employee, visitor and contractor;
5. Liaises with external sources (regulatory, contractor, supplier etc) to identify, document, and facilitate compliance with various legal and business EHS related requirements.
6. Serves as company’s registered Safety and Health Officer (SHO) and fully assume the roles and responsibilities of SHO as stipulated in the law.
7. Analyze data, conduct trend analysis, apply problem solving methodology and formulate recommendation to drive continual improvement of EHS management system performance;
8. Interact with all level of people to help develop or revise organization's documented procedures & WI's
9. Analyzes loss control and accident reports; develops, implements and maintains procedures to minimize losses and or accidents.
10. Performing audits of system, inspect to current specifications and conformance to the ISO Standard.
11. Co-lead for EHS committee

We are seeking a highly skilled and innovative staff engineer to lead our technical team in bringing new products to market within a dynamic environment. In this role, you will lead and contribute to the development and implementation of advanced test engineering strategies for our cutting-edge storage products. Below are the key responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Optimize Test Strategies: Design and execute efficient test plans, test time, yield, and quality to meet factory financial goals. Identify cost-effective testing methods through troubleshooting, validation, and continuous improvement.
• Lead and Collaborate on Engineering Solutions: Lead and implement innovative engineering solutions while collaborating with cross-functional teams to ensure project success under competitive timeline.
• Champion Innovation and Cost Efficiency: Collaboratively integrate advanced testing technologies, research, and adopt cost-saving solutions like Test Time Reduction (TTR) and new test platforms, driving CAPEX reduction. Continuously improve test programs and test infrastructure to enhance product quality and reliability.
• Technical Expertise and Support: Provide leadership in electrical failure analysis (EFA), exploring new test method/EFA technique to address RMAs, production, reliability, and DPPM improvement. Analyze test results and deliver reports to stakeholders with actionable insights for improvement.
• Technical Communication and Documentation: Develop and deliver clear, concise technical reports and documentation, including EFA, work instructions, test equipment guidelines, test reports, and specifications.
• NPI Support: Lead NPI projects, ensuring smooth transfer of test technology to mass production.
• Knowledge Sharing and Mentorship: Mentor junior engineers, promote best practices, and facilitate knowledge transfer through technical training.

SanDisk’s Penang SSD Platform Technology Development Integration (PTDI) organization is a SSD technology development group that will be embedded in SanDisk’s green-field production facility, SanDisk Storage Malaysia (SDSM) located in the new Batu Kawan Industrial Park, Penang, Malaysia. PTDI is looking for Process Module Engineer (Material/Process) to join a new team tasked with starting up a vertically integrated SSD-focused technology development team with the charter of developing new generations of SSD products for clients, enterprise, and emerging data storage solutions. The vertically integrated manufacturing capability of SDSM represents the most fundamental shift in completing the end-to-end manufacturing value chain for SanDisk’s solid-state NAND data storage products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Defines IC package/SMT/SSD drive requirements, goals, and milestones for all SSD product groups and customer requirements.
• Develops SSD assembly and IC packaging material and processes to meet quality, reliability, cost, yield, productivity and manufacturing requirements.
• Develops new package and SMT process qualification programs.
• Prepares and/or updates specifications for piece parts of integrated circuits or semiconductor assemblies.
• Plans and conducts experiments to fully characterize material and processes throughout pathfinding to development to ramp.
• Develops solutions to improve quality, reliability, cost, yield, process stability/capability, productivity, and safety utilizing formal education, experience, statistical knowledge, and problem-solving tools.
• Establishes process control systems.
• Transfers process to high volume manufacturing and provide support in new factory start-up.
• Acts as a liaison with suppliers/vendors.
• Maintains product quality while developing and introducing package cost reduction programs.
• Coordinates the introduction of new package processes into production.
• Using appropriate tools, performs integrity analysis of packages.

PME Specific Role Description includes the following but not limited to:

• SMT material and process development
• SMT AI/ML integration development
• SMT technology (material/process/metrology/equipment) pathfinding & roadmap
• Stencil design/development for new components
• DFM assessment and NUDD risk management
• Process-Material-Component-board-drive interactions
• DOE & Mechanical and Material Lab Tools & Failure Analysis knowledge
• Quality Tools: FMEA, 8D, DMAIC, IPC knowledge etc.
• Statistical Tools: Statistical analysis (JMP/Minitab), GreenBelt/BlackBelt certification
• Special engineering characterization & improvement projects
• Factory emergency taskforce support

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

At CircleDNA, we are looking for an innovative and results-driven AI Specialist to join our team and help revolutionize personalized health and wellness. The ideal candidate is passionate about using AI to improve lives, with a strong technical foundation and a collaborative mindset. You will play a pivotal role in building and optimizing AI-driven features that empower users with actionable insights, such as food photo analysis, calorie estimation, and dietary recommendations. We’re seeking someone who thrives in a dynamic, fast-paced environment, is proactive in problem-solving, and is eager to make a tangible impact by bridging cutting-edge technology with meaningful health outcomes. If you’re excited about working at the intersection of AI and personalized healthcare, we’d love to hear from you!

Job Description:

• Develop and Fine-Tune AI Models: Build, train, and fine-tune machine learning models (e.g., image recognition, NLP) to support features such as food photo analysis, calorie estimation, and dietary recommendations. (With guidance from our Senior AI Specialist)
• Utilize Pre-Trained Models: Leverage pre-trained models (e.g., Google Vertex AI, OpenAI) and customize them for our use cases, such as food classification and personalized health advice.
• Data Pipeline Management: Design and implement pipelines for collecting, cleaning, and preprocessing datasets, including food images, nutrition data, and user dietary preferences.
• Cloud Infrastructure Setup: Collaborate with frontend / backend developers to deploy and manage AI models using Google Cloud’s Vertex AI or similar cloud platforms to ensure scalability and reliability.
• Integration with Frontend & Backend Systems: Collaborate with frontend / backend developers to integrate AI features into the application via APIs, ensuring smooth interactions between the AI models and user-facing components.
• Optimize Model Performance: Evaluate and enhance model accuracy, scalability, and inference speed to meet production-grade performance requirements.
• Collaborate Across Teams: Work closely with product managers, frontend developers, and nutritionists to align AI solutions with business goals and user needs.

• Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, or a related field.
• Strong foundation in mathematics, statistics, and programming.
• Experience in developing, training, and fine-tuning machine learning models (e.g., image recognition, natural language processing).
• Familiarity with pre-trained models (e.g., Google Vertex AI, OpenAI) and their customization for specific use cases.
• Proficiency in Python and frameworks such as TensorFlow, PyTorch, or Keras.
• Understanding of cloud platforms like Google Cloud, AWS, or Azure, with specific experience in deploying AI models on Google Cloud’s Vertex AI preferred.
• Knowledge of API development and integration to facilitate seamless communication between AI models and applications.
• Strong skills in designing and managing data pipelines, including data collection, cleaning, and preprocessing.
• Ability to evaluate model performance and implement optimizations for accuracy, scalability, and inference speed.
• Strong collaboration skills to work effectively with product managers, developers, and nutritionists.
• Experience in aligning AI solutions with business goals and end-user needs.
• Understanding of or willingness to learn about food and nutrition data, dietary preferences, and health-related AI applications.
• Familiarity with the healthcare, nutrition, or personalized wellness domain is a plus.
• Strong analytical thinking and attention to detail.
• Effective communication skills to explain technical concepts to non-technical team members.
• Proactive attitude and adaptability in a fast-paced, startup-like environment.

Medical & Annual Leave: We care about your well-being—and your vacation selfies! That’s why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you’re dying to master? We’ve got a learning allowance for that! We believe in supporting your growth, whether it’s for work or just because you’re curious.
Growth & Opportunity: Your future’s bright, and we want to help you shine! We’re all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone’s voice is heard, respected, and celebrated. Inclusivity is the name of our game!

Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, develop, test, integrate and maintain test scripts using Python to validate WD eHDD firmware and hardware features to ensure WD product meets the quality specifications using best practices like unit test, CI and Agile methodologies. 
• Collaborate with cross-functional teams to discern, strategize, and synchronize creative methods for testing firmware functionality.
• Customize test suites to align with evolving customer and firmware requirements, as well as future architectural demands.
• Contribute to failure analysis efforts aimed at enhancing firmware quality robustness.
• Collaborate on the development and refinement of internal processes to enhance overall efficiency and performance.
• Participate in Scrum & Agile processes to strategically plan, execute, and coordinate the team's activities.
• Deliver cutting-edge storage products with SAS, SATA, PCIE interfaces. 

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Outstanding interpersonal and communication skills, written and verbal
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive with a positive learning attitude and desire to learn the ropes
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

What you’ll be doing
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurate and timely maintenance of customers’ data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.

As a Business Analyst, you will play a crucial role in supporting our Dynamics 365 CRM Implementation initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

  - Retail Customer Leads

  - Service Requests

- Implementation experience with Banking clients (3-4 years) and over all 8+ years as BA and MS Dynamics / D365.

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector.

Qualifications:

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- MS Dynamics CRM Certified.

- Strong Implementation Experience on Sales & Service modules

-Banking domain experience.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build next-generation web application with a focus on usability.
• Design and develop overall architecture (client-side and server-side). 
• Design and develop APIs that comply with Open-API 3.1 specification. 
• Creating database schemas that represent and support business processes. 
• Structure prototyping workgroup to prove out proposed new architectures, develop best practices and document solutions for prioritization with the engineering.
• Collaborate with cross-functional teams to independently identify, analyze, and resolve issues relating to the software development lifecycle, application development, deployment, and operations.
• Develop and integrate tool chains or other DevOps-related technologies to facilitate source control, build, and artifacts archival and delivery. 
• Oversee and modernize infrastructure and processes, ensuring optimal performance, security, and scalability.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

Job Scope and Responsibilities

Maintenance Management

1. Organize routine service schedules to ensure machinery, equipment, and infrastructure are maintained efficiently.
2. Allocate tasks to contractors or liaise with internal client departments and teams for effective task execution.
3. Check, calibrate, and repair instruments to maintain operational accuracy.
4. Replace or fit new parts for equipment, plant, and buildings.
5. Respond promptly to equipment breakdowns, resolving issues or arranging for replacements to minimize downtime.
6. Conduct scheduled checks on machinery and parts, ensuring they are in optimal condition.
7. Overhaul and replace components in line with maintenance schedules.
8. Control maintenance tools, equipment, and stores to ensure readiness and functionality.
9. Monitor and manage maintenance costs to stay within budget.
10. Develop, monitor, and implement preventive maintenance programs.
11. Perform daily maintenance tasks, including electrical, plumbing, and general repairs.
12. Coordinate and execute mechanical and electrical improvement projects for production, warehouse, plant, and building facilities.
13. Perform in-house maintenance work to reduce downtime while awaiting contractor support.

Safety and Compliance

1. Serve as the Becker Loss Prevention Coordinator, ensuring compliance and auditing according to Becker Loss Prevention Standards.
2. Act as a secretary for the safety committee and manage all documentation and coordination required by DOSH.
3. Oversee the renewal of licenses for equipment such as goods lifts and air compressors.
4. Ensure compliance with Lembaga Elektrik Negara regulations concerning electricity supply.

Environmental Compliance (DOE)

1. Maintain and update waste inventory records, including scheduled waste management in compliance with DOE requirements.
2. Coordinate with external consultants for LEV system and dust collector monitoring and submit reports to DOE as needed.
3. Ensure certification in environmental professional practices, particularly for managing scheduled waste and dust collectors.

Sustainability and Reporting

1. Compile and report on the Becker Sustainability Program, including EKPI and climate reports.

Facilities Management

1. Ensure the maintenance and efficient operation of all company facilities, including office spaces, plant areas, and buildings.
2. Oversee the issuance and maintenance of employee safety equipment, including boots and uniforms, ensuring compliance with safety standards.
3. Manage locker allocation and upkeep for employees.
4. Liaise with external vendors for maintenance and facilities-related services, ensuring timely and high-quality work.

Emergency and Ad-hoc Coordination

1. Coordinate annual and ad-hoc inspections by local authorities (e.g., Bomba, MBSA, Health Department, Customs).
2. Respond to emergency situations promptly to mitigate safety and operational risks.

Administrative Support and Documentation

1. Maintain accurate records of maintenance activities, inventory, and facilities usage.
2. Prepare reports, schedule maintenance activities, and provide administrative support to the maintenance team.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Engineering (Chemical),All Engineering Field
• Preferably specializing in Engineering or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay language for both spoken and written
• 1 positions available

Short Briefing on JD & Key Responsibilities

• plan and create production processes that minimize wastes generated from industrial production lines and maximize the quality of production.
• solve process engineering issues, lead work on manufacturing to follow safety and health rule.
• monitoring machine performance, identifying issues, and implementing basic adjustments to optimize operational efficiency.

To lead and manage RODI, IWWTP, Schedule Waste and STP operation and maintenance and ensure site operation complying to all legal requirements and inspections by local authorities are fully complied for Sarawak Plant 1 and Plant 2.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To lead and manage a group of RODI, IWWTP, Schedule Waste and STP outsource team and ensure site operation complying to all legal requirements and inspections by local authorities are fully complied for Sarawak Plant 1 and Plant 2
• To supervise and monitor the performance of the contractors. To make sure WESTERN DIGITAL’s rules and regulations are obeyed by the contractors.
• Liaison with engineering / production personnel on the RODI quality, consumption and IWWTP discharge waste and volume.
• Management of reliability, quality, cost, and safety in RODI, IWWTP, Schedule Waste and STP systems.
• To troubleshoot and solve problems of RODI, IWWTP, Schedule Waste and STP related issues at plant and at production floor.
• To manage the RODI, IWWTP, Schedule Waste and STP calibration of all the related equipment / instruments and unit operation of the plant.
• To lead, manage and provide timely report for facility operation of RODI, IWWTP, Schedule Waste and STP monitoring parameters.
• To always ensure that IMS System or any other certifications compliance.
• To prepare, maintain and update the up-to-date documentation for RODI, IWWTP, Schedule Waste and STP.
• To plan, monitor and execute preventive maintenance for RODI, IWWTP, Schedule Waste and STP.
• To involve, coordinate and follow-up on upgrading projects. Involvement in the planning, installation, commissioning and ensuring the project being carried out according to the requirements spelled out.
• To optimize & improve RODI system operations resulting in lower utilities & chemical consumption.
• To carry out assessment & benchmark against JO water usage in effort to reduce overall SWK water withdrawn, leading to improve sustainability.
• Continuous improvement at all wastewater and related areas that will benefit in term of treatment system efficiency treated wastewater discharge stability (in term of quality) and waste reduction. Monitoring of treatment process performance & plant optimization.
• Breakdown Issue/crisis (upset) management at off working hours, weekend, and public holiday.

• Responsible for all electrical systems in the solar PV plant to ensure compliance with regulations and enhance system health.
• Conduct routine inspections and maintenance on solar PV systems, including DC and LV components and connections.
• Attend to electrical breakdowns related to solar PV systems, initiating fault diagnosis and corrective actions.
• Establish and maintain proper documentation and records through the provided channels for all corrective and preventive maintenance.
• Supervise and monitor any work related to the solar PV system performed by appointed contractors.
• Provide inspection reports, preventive maintenance reports, and any product warranty claim reports, including for inverters, PV modules, data loggers, etc.
• Provide monthly, quarterly, and annual operating reports detailing information about electricity production, efficiency, availability, maintenance performed, outages, inspection results, manufacturer-recommended services, replacements, control settings, and adjustments of equipment and protective devices.
• Liaise with government authorities such as the Energy Commission (ST), Tenaga Nasional Berhad (TNB), and Visiting Electrical Consultants on all solar PV system-related issues.
• Responsible for submitting the Plant Performance Report to the Energy Commission (OAS System) on a monthly basis.
• Manage, maintain, and sustain the spare parts and tools inventory.
• Support and assist the project execution team during the installation phase of the solar PV system.
• Support and participate in other O&M-related work for Residential, Commercial & Industrial, and Large-Scale Solar projects as directed by the Engineer.

• Possess 1 year of working experience in an environment involving the operation and control of low-voltage electrical equipment.
• Possess sufficient knowledge and skills in wiring for LV installations.
• Extensive knowledge of electrical theory and troubleshooting skills.
• Excellent analytical, problem-solving, and reporting skills.
• Possess sufficient knowledge of the Electricity Supply Act 1990 and its regulations.
• Possess a valid A0/A1/PW2/PW4 certificate from the Energy Commission (ST).
• Certification as an Electrical Supervisor by the Energy Commission (ST) is an added advantage.
• Proficient in computer literacy.
• Customer-oriented, independent, and possess good interpersonal skills.
• Possess a valid D and GDL driving license and be willing to be based in Penang.
• Good communication skills in both Bahasa Malaysia and English (verbally and in writing).
• Physically and mentally strong and fit.
• Comfortable working on weekends and public holidays if required.
• Fresh graduates are encouraged to apply.