You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible to supervise overall production area.
• Provide clear, regular communication of production priorities, challenges, and status across the shift to meet production schedules, goals and objectives.
• Directly manage Operators team, routinely provide guidance on career development in your team and regularly conducting performance management. engagement activities and monitor attendance.
• Responsible for labor planning and allocation between processes, 6S, line cleanliness, tardiness and training.
• Collaborate with Engineering/Supporting Team to solve day to day excursion, implement line process changes or new implementations for improvements.
• Periodically audit production adherence to visual aids and standard instructions.

• To answer the calls with clear speech and pleasant voice.
• To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
• To recognize VIP guests and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the manager for advice in serious cases or if an approval is required.
• To properly use the telephone etiquettes as per Sofitel standards.
• To have a perfect knowledge of room types and rate structure.
• To ensure the accuracy of all booking information entered in the PMS.
• To have a perfect knowledge of the hotel products.
• To fulfil administrative tasks and filing.
• To properly use and maintain the reservation communication system (telephone, fax, e-mail).
• To be aware of and to follow emergency and security procedures.
• To respect key handling procedures.
• To respect schedules, terms and deadlines as agreed with the Management.
• To attend a daily line up briefing with the reservations team
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Major Duties and Responsibilities

• Process payable invoices booking
• Process vendor payments after branch approval
• Review and approve cash requests
• Be involved and suggest system / process improvements
• Periodically communicate department goals and expectations with the team to ensure buy-in and accountability
• Be a guide for the team - mentor direct reports
• Meet compliance at all times
• Be open to implementing new system changes and enhancements into the department
• Play a supporting role on projects that improve productivity level per desk
• Support the manager in the following areas:
• Scrutinize accounting transactions accuracy through a deep knowledge in expo.Accounting as well as the business operations. P&L is error free and all transactions adhering to datelines as set forth.
• Timely record of vendor invoices in same period or made accruals when necessary
• Regular and monthly review with Product on provision of advances and buckets

Job Summary: 

The Zone Supervisor cum Chargeman (BO 11kV) role is to manage FM contractors and ensure compliance with authorities. Controlling, monitoring, and liaising with tenants. Providing ad hoc support for maintenance works in Bukit Jalil, Raub, and Perlis branches.

Responsibilities:

• All scopes are in relation to all facilities & services assigned to the maintenance department which may differ overtime as deemed fit by the management.
• Monitor the works in performance of the appointed FM contractor against contract in force, PO, 8Q or other agreed arrangement for the works whichever is relevant.
• Raise report of FM contractor non compliance to ensure all facilities & services are in good operational conditions.
• Review, monitor and respond when needed of the renovation works submitted by tenants and/of projects by other departments and/or any proposal by any party to the department.
• Review, monitor and respond when needed of the works being done for any development and/or construction related works in the campus.
• Report all project updates and other related issues to higher officers including department head and/or division head.
• Monitor and ensure all electrical installations, registrations, & licences/permits (HT.RMU.LV.,UPS.genset.MSBand etc.) are all in compliance to respective authorities and/or laws (Energy Commission, JBPM, KPDNKK, TNB and etc.)
• Ensure the performances of all necessary maintenances are performed accordingly with the target that all installations are in a good running condition.
• The incumbent is also to lead all registered chargeman (internal as well as appointed FAM)
• Plan and execute maintenance works as and when needed.
• Initiate and execute procurement processes including BQ preparation as and when needed.
• Carry out maintenance solution planning and execution including identifying issues, propose solution/BQ and other processes until complete implementation of the agreed solution.
• Ensure all safety in compliances with the relevant authorities (ST, JKKP, JBPM, OBKL, etc.) and other SOPs are adhered to for all works under FM's purview.
• Liaise with other departments, occupants, contractors and/or developers whose works are related to our facilities. This includes the issuance of notice to the affected users/occupants.
• Special assignment related to FM within the capacity of an executive as and when needed by the department.
• Collect, register & maintain maintenance data for maintenance planning, budget planning & etc.
• Other than Bukit Jalil premise, scope of works also cover Perlis, Raub and/or other places on as and when needed basis. 

Qualification & Requirements: 

• Bachelor's Degree in Mechanical, Electrical, Civil, Landscaping and other relevant discipline. 
• Must possess a certification of BO (11kV).
• Minimum 3 years hands-on experience in building facilities maintenance.
• Experiences in road and underground infrastructure maintenance.
• Have the knowledge in landscaping. 
• The ideal candidate for this job must possess critical competencies and skills in electrical (power) regulation, installations, maintenance, troubleshooting, and repair, alongside proficiency in mechanical installations involving pumps and HVAC systems, adeptness in civil works and fittings, as well as basic landscaping abilities.
• Able to develop and implement comprehensive maintenance plans.
• Effectively manage electrical emergencies.
• Keep abreast with the latest regulations and safety standards to ensure compliance while possess up-to-date knowledge with the rapidly evolving technologies in the electrical field.
• Proficient in optimizing maintenance activities and equipment upgrades to meet required standards within budgetary constraints.
• Experienced in handling a team.

Responsibilities

• Overseeing daily operations and ensuring production targets are met.
• Assigning workflow assignments and shift schedules.
• Ensuring that production follows safety procedures and equipment maintenance.
• Inspecting production outputs according to company specifications.
• Identifying and troubleshooting any production issues.
• Prepare weekly progress reports for management.
• Enforcing company, industry, and government regulations.

任务和职责：

• 监督日常运营，确保完成生产目标。
• 分配工作任务和排班安排。
• 确保生产遵循安全流程并维护设备。
• 根据公司规格检查生产输出。
• 识别并解决任何生产问题。
• 为管理层制作绩效和进度报告。
• 执行公司、行业和政府的相关规定。

Requirements

• Possess at least 1-2 years of relevant working experience in manufacturing industry with supervisory experience.
• Minimum of SPM/ Diploma/ Degree in Production Management/Engineering or equivalent requirements.
• Proficient in trilingual (Chinese; English; Malay) writing & conversation.
• Able to work within tight timeline.
• Ability to travel locally and outstation.

要求：

• 具备至少1-2年制造业相关工作经验，具有监督管理经验。
• 拥有至少SPM/文凭/学位，专业为生产管理/工程或同等资格。
• 精通中文、英语和马来语的书写与口语交流。
• 能在紧迫的时间内完成工作。
• 能够接受本地及外地出差。

Interested candidates, please send in updated resume to koklimee1@gmail.com

• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas).
• Build a productive and professional relationship with Housekeepers staff members, Housekeepers clients and all contractor personal;
• Support housekeeping team to provide an excellent cleaning service;
• Oversee daily on the job training for all cleaning employees;
• Maintain accurate financial, maintenance and inventory records;

Key Responsibilities includes but not limited to,

Operations

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.). 
• Coordinate timely completion of outstanding Security Corrective Actions / Preventive Actions with appropriate parties and communicate issues to the District Manager and Regional Security Manager/Director. 
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices. 
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard. 
• Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security. 
• Support Business Continuity Plan development and testing. 
• Supporting full implementation of Expeditors Health and Safety Standards. 
• Educating colleagues and Service Providers regarding safety to enhance an overall culture of safety in the face of potential resistance. 
• Supervise a group of outsourced security personnel in daily security operations.
• Serving as key point of contact for Operational Process Standards. 
• Managing Security, Health and Safety resources and tools (ex. the Portal). 
• Delivering Security, Health and Safety training (instructor-led courses). 
   

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Ensure 100% branch compliance with all local Security, Health & Safety regulations, in coordination with any branch / external compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security, Health & Safety Standards”).
   

1. To assist in the management of the depot or retail to ensure optimum stock level, order fulfillment and timely delivery.
2. To produce and prepare quality products in accordance to FIFO procedure with minimal stock inventory variance.
3. To train new personnel on job functions & roles in order to meet the depot or retail standards & requirements.
4. To manage collections by drivers, cash sales at the depot & retail outlet, including banking functions.
5. To perform administrative functions in order to ensure smooth operations of the depot or retail.
6. To maintain operations policies, procedures, safety & regulations.
7. To perform maintenance & housekeeping of depot or retail assets.

• Lead the manufacturing function within budget and output targets to meet customer requirements and standards.
• Full accountability for ensuring safety, customer quality, cost and delivery requirements are met.
• Responsible for developing an enthusiastic, motivated and flexible team by building working relationships ensuring that Health, Safety and Environmental requirements are adhered to.
• Manage the team on best practice and establish standard policies and procedures whilst also mentoring and leading teams.
• Implement and manage continuous improvement and modern manufacturing principals by highlighting deficiencies and recommending changes in training, working practices and processes.
• Effectively and efficiently manage the production of the required to meet the daily/weekly/monthly targets, meeting quality and delivery expectations, minimizing costs where possible and ensure the required best working practices are maintained at all times
• Manage, coach and develop a high performing manufacturing team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements
• Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of workers and visitors
• Maintains a high standard of 6S environment.

• Responsible for the maintenance and repair of all vehicles and equipment assigned to departments and divisions of MFM & DPDC.
• Implements and monitors a preventative maintenance program to assure cost effective maintenance and a scheduled maintenance program to provide maintenance by manufacturers specifications.
• Assists in the development of the Fleet Services budget to include a review of past year expenses and income; adjusts and administers all Fleet Service purchases, including parts, tools, office supplies.
• Examines reports for accuracy on each vehicle and piece of equipment repaired; writes reports on vehicles and equipment repaired.
• Checks all repair work performed in workshop for completeness. This includes physical inspections and road tests before vehicle is turned back to user departments.
• Supervises all drivers; trains, evaluates and disciplines employees. Enforces safety practices and procedures and ensures employees receive appropriate safety training.
• Maintains a complete inventory system through recording of all expenditures of each vehicle, maintenance equipment, fuel, repair parts, supplies, etc
• Perform any other tasks and assignments as directed by management from time to time.

Assistant Food & Beverage Supervisor

MAIN RESPONSIBILITY

Operational:

• To provide a courteous, professional, efficient, and flexible service at all times, following the hotels Standards of Performance.
• To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures…
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure that the inventory par stocks for all operating equipment and 
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning, storage and careful use of all operating supplies and equipment (OS&E).
• To liaise with the Kitchen and the whole Food & Beverage Department on daily operation and quality
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times

Food & Beverage Product:

• To assist in planning the food & beverage lists and to assist with advertising and promotions.
• To ensure that only fresh products are used in Food & Beverage preparation.
• To monitor operating supplies by maintaining and controlling established food & beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• To explain the discrepancies in the potential food & beverage cost satisfactorily.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend beverage combinations and up-sell alternatives
• To prepare and serve food & beverage orders and provide a courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
• To follow correct sequence of service at the assigned station outlined in the Standard Operating Manual.
• To continuously learn on customer service, changing menu item, specials and prices.
• To be fluent in operation of MICROS POS system.
• To handle money and guest charges accurately.