Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Engineering (Chemical),All Engineering Field
• Preferably specializing in Engineering or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay language for both spoken and written
• 1 positions available

Short Briefing on JD & Key Responsibilities

• plan and create production processes that minimize wastes generated from industrial production lines and maximize the quality of production.
• solve process engineering issues, lead work on manufacturing to follow safety and health rule.
• monitoring machine performance, identifying issues, and implementing basic adjustments to optimize operational efficiency.

Job Requirement:

• Candidate should possess a Primary / Secondary School, Professional Certificates or equivalent in Engineering (Metal Fabrication / Tool & Die / Welding)
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Manufacturing / Production or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 2 Full-Time positions available

Job description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Brief:

• To efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.
• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to acknowledge receipt of parts taken at all times. Unused parts/ spoilt parts must be returned to Spare Parts Department same day or latest next morning.
• To call the Office upon arriving at customer's site and after completion of service calls or as at when directed to do so.
• To attend all Konica Minolta products' service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time.
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.

Job Requirements :

• Candidate should possess in all Engineering fields.
• Required 3-5 of related working experience.
• Good communication skills in English, Malay language for both spoken and written.
• Candidate who has knowledge to repair the Industrial and Production Printer will be added advantage. 

Bjak is revolutionizing the financial services industry across ASEAN by providing affordable, innovative solutions that empower millions of people. Headquartered in Malaysia, Bjak is Southeast Asia's largest insurance portal, offering customers the best value and highest coverage for their insurance needs. With our strong focus on technology and data-driven solutions, we make financial services more accessible and understandable.

As part of our expansion into Taiwan, we are looking for a talented Mandarin Graphic Designer to join our creative team and help us build a compelling visual identity for the Taiwan market. This role will be based in Malaysia, but your focus will be on creating designs tailored to the Taiwan audience.

About the Role
The Graphic Designer will be responsible for designing visually appealing, engaging, and culturally relevant materials for Bjak’s Taiwan operations. You will work closely with the marketing and product teams to develop assets that resonate with Taiwanese consumers while maintaining alignment with Bjak's brand identity and global vision.

This role requires an experienced designer with a strong understanding of Taiwan’s design preferences, trends, and consumer culture. You should be ready to create high-quality digital and print designs that support marketing campaigns, product launches, and brand-building activities tailored to the Taiwan market.

What You Need to Excel as a Graphic Designer:

• Cultural Understanding: You should have a strong understanding of Taiwan’s cultural and design preferences, ensuring your work resonates with the local audience.
• Design Expertise: You will create a wide range of design assets, including digital ads, social media visuals, website banners, product images, and print materials, ensuring consistency with brand guidelines.
• Creative Vision: You should have a keen eye for detail, creativity, and aesthetics, turning complex ideas into clear, compelling visual stories.
• Proficiency in Mandarin: As this role will cater to the Taiwan market, fluency in Mandarin is essential for understanding local trends, communicating with teams, and ensuring that the designs are culturally appropriate.
• Cross-Functional Collaboration: Work closely with the marketing, content, and product teams to ensure that designs are aligned with campaign objectives and meet the needs of the Taiwan market.
• Design Tools Proficiency: Expertise in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and familiarity with web design tools.
• Adaptability: Be flexible and adaptive to different design styles, and able to incorporate feedback to iterate quickly and improve designs based on market response.

• Proven graphic design experience, with at least 3-5 years 
• Strong portfolio demonstrating your experience with digital, print, and social media design.
• Proficiency in Mandarin, both written and spoken, to ensure that all designs are tailored for the Taiwan market.
• Excellent knowledge of design principles, typography, color theory, and layout.
• Familiarity with marketing and branding concepts and how to create designs that effectively communicate key messages.
• Ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment.
• A passion for design and creativity, with the ability to stay current with design trends and industry best practices.

At Bjak, you’ll have the opportunity to be part of an innovative and fast-growing company, working on exciting projects that will shape the future of financial services in Taiwan. This role provides a unique chance to showcase your design skills while making a tangible impact on our brand’s success in the region.

Benefits Include:

• Competitive salary and benefits package
• Flexible working arrangements
• Opportunity to work in a dynamic and growing team
• Access to global design projects while focusing on the Taiwan market

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground, and The Cluster, each bringing our community a unique member experience. We build, nurture, and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrive in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

We are seeking a skilled Full Stack Developer to join our dedicated in-house tech team at our coworking company. As a Full Stack Developer, you will play a crucial role in the development and maintenance of our self-developed CRM system, which serves as a backbone for our operations.

Your responsibilities will include gathering user requirements, defining system functionality, and writing code in various languages, such as JavaScript, PHP and frameworks such as ReactJS and React Native. You will be involved in the entire software development life cycle (SDLC), from preliminary system analysis to testing and deployment, ensuring the scalability and performance of the CRM system. 

The ideal candidate will have a strong technical background, a passion for software development, and the ability to work effectively in a small team environment. Join us in shaping the future of our technology stack and delivering innovative solutions to enhance our co-working experience.

ROLE AND RESPONSIBILITIES

• Execute the full software development life cycle (SDLC), including requirements gathering, system analysis, design, coding, testing, deployment, and maintenance.
• Collaborate with stakeholders to gather user requirements and translate them into technical specifications.
• Develop flowcharts, layouts, and documentation to identify requirements and propose effective solutions.
• Write well-designed, efficient, and testable code in languages such as Javascript, PHP and frameworks such as ReactJS and React Native.
• Integrate software components into a fully functional software system, ensuring seamless interoperability and optimal performance.
• Develop and implement software verification plans and quality assurance procedures to ensure the reliability and stability of the CRM system.
• Document and maintain software functionality, including technical specifications, user guides, and system documentation.
• Troubleshoot, debug, and resolve issues in existing systems, applying analytical and problem-solving skills to deliver timely resolutions.
• Leverage industry best practices and standards to ensure compliance with project plans and industry regulations.
• Deploy programs to production environments, monitor their performance, and evaluate user feedback to continuously improve and enhance the software.
• Stay up-to-date with the latest advancements in software development and integrate new features and technologies into the CRM system.

• At least 1 year of working experience in a Full Stack Developer or Software Developer role, with a focus on mobile and web-based applications and systems.

• Experience in designing and developing interactive applications with a focus on user experience.
• Proficiency in programming languages such as Javascript, PHP and frameworks such as ReactJS and React Native.
• Proficiency in developing frontend applications using frameworks such as React Native, React JS.
• Knowledge on relational databases such as MYSQL, Mariadb is a plus.
• Knowledge on cloud infrastructure like AWS is a plus.
• Experience with test-driven development.
• Strong understanding of the Full Stack Developing principles and the software development life cycle (SDLC).
• Ability to work effectively in a small team environment, collaborating with colleagues to deliver high-quality software solutions.
• Bachelor's degree in computer science, Full Stack Developing, or a related field. Relevant certifications or additional qualifications are a plus.

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations 

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

You will play an important role to:

• Coordinate, direct and control the work of the sales personnel and ensure the achievement of sales targets and objectives.

• Ensure good knowledge of the market and monitor competitors' activities and provide any marketing data for management's information.

• Communicate with the field sales force on the company policies, product development, sales programs.

• Appraise the performance and assist in the training and development of sales personnel.

• Ensure all relevant market/business information relating to the credit worthiness and/or financial standing of any sales prospects are communicated earliest to all sales personnel and take necessary business protection action immediately.

• Ensure Company stated credit terms are adhered to and be responsible for all collection of debts from customers in a timely manner.

• Ensure leasing arrangements for customers are adhered to strictly and complete all relevant documentation in the shortest possible time.

• Reviews market analyses to determine customer needs, price schedules, and discount rates.

• Monitors and evaluates the activities and products of the competition.

• Maintains good relations with customers, advise them of Company's services and provide product and pricing information.

• Close liaison with technical team on any technical problems and ensure they are attended to immediately.

To be successful in this role, you will need to have:

• Handling corporate account with good presentation skill

• Strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.

• Passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcomes that enhances & improves your client’s business.

• A strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Bjak is reshaping the financial landscape in ASEAN, providing affordable, innovative solutions to millions of people across the region. Headquartered in Malaysia, we operate the largest insurance portal in Southeast Asia, helping customers find the best value for their insurance needs. By leveraging advanced technology and data science, we are simplifying access to financial services and empowering customers to make smarter, more informed decisions.

As we continue to grow and strengthen our presence in Malaysia, we are looking for an experienced and dynamic Marketing Manager to lead our marketing efforts and drive the company’s success in the Malaysian market.

About the Role
The Marketing Manager – Malaysia will be responsible for developing and executing Bjak’s marketing strategy in Malaysia. You will lead the efforts to localize our global initiatives and ensure they are aligned with the unique preferences, behaviors, and trends of the Malaysian market. The role requires a hands-on leader who thrives in a fast-paced environment and understands the intricacies of consumer behavior in Malaysia, as well as the competitive landscape.

We need someone who can take ownership of the brand, drive customer acquisition, and maintain Bjak’s position as a leading player in the market. You should be ready to hit the ground running, with a clear understanding of what it takes to succeed in a rapidly changing industry.

• Market Expertise: You should be an expert in Malaysia’s consumer landscape, understanding local trends, cultural nuances, and preferences to create campaigns that resonate with the audience.
• Strategic Campaign Execution: You will be responsible for designing and executing integrated marketing strategies, from digital marketing to offline campaigns, ensuring a seamless customer journey.
• Digital Proficiency: You should have a deep understanding of digital marketing channels, including social media, SEO, content marketing, and performance marketing, and know how to leverage these to drive engagement and conversions.
• Brand Stewardship: Be able to effectively position and communicate Bjak’s value proposition in Malaysia, ensuring brand consistency across all touchpoints.
• Data-Driven Mindset: Know how to measure, analyze, and optimize marketing campaigns using data, ensuring that every campaign delivers maximum impact and ROI.
• Cross-Functional Collaboration: Collaborate with internal teams, including product, sales, and customer support, to ensure a cohesive and unified approach to marketing.
• Agency & Vendor Management: You should have experience managing relationships with agencies, partners, and influencers to amplify campaigns and build brand awareness.

What We’re Looking For

• 7+ years of marketing experience, with at least 3 years in a leadership role focused on the Malaysian market.
• Proven ability to develop and execute marketing strategies tailored to the Malaysian consumer market.
• Strong knowledge of digital marketing tools, including paid media, social media, email marketing, and analytics platforms.
• Excellent communication skills in English and Bahasa Malaysia, with the ability to craft engaging content and lead bilingual campaigns.
• A strategic thinker with a hands-on approach, able to balance big-picture vision with tactical execution.
• Strong analytical skills and a data-driven approach to campaign planning and decision-making.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

We're offering a competitive salary, including the possibility to earn employee stock options.

For exceptional candidates, we are able to sponsor visas to Hong Kong or Germany for this role.

As iOS engineer, you'll get the chance to work on our app, which is used by over 700,000 musicians every month.

As part of a small team, you'll be able to take over real responsibility and contribute to the product that actually gets shipped to hundreds of thousands of users.

**Examples of what you'll probably work on (flexible depending on your skills and areas of interest):**

- Frontend: Implement user interfaces based on great designs and specs

- Backend: Implement robust communication with our backend server using the interwebs

- IoT: Learn about implementing communication to our hardware product via Bluetooth Low Energy and Bluetooth 5

- Architecture: We refactor. Our code deserves to be beautiful

- Keep an eye out for portability and scalability – we build software that lasts

- Give feedback to the product owner about the specs and contribute to the roadmap planning

- Learn about new concepts and technologies from your coworkers, and contribute your own ideas and knowledge

- Pick up our challenge to reduce our bug count to (near?) zero

**Skills we're looking for in the ideal candidate:**

- Someone who talks Swift, and has an opinion about architecture design, ranging from MVP to MVVM and beyond

- Understanding of Storyboards and Adaptive Layouts

- Understanding of Apple’s design principles and human interface guidelines

- A creative engineer that has experience translating designs into functional UI with attention to detail

- Unit-test code for robustness, including edge cases, usability, and general reliability

- A responsible individual who loves learning new technologies

**Skills of our current engineering team:**

- Native Android and iOS development

- Bluetooth Low Energy / Bluetooth 5 (IoT)

- Open Source Parse Server

- Low-level audio processing

- MIDI communication

- Network synchronization

- ARM Cortex M0/M4 Embedded Systems

- Prototyping in Python

- Haptics

We’re still a relatively small tech team where everybody is working towards a team goal, and on multiple platforms: iOS, Android, Embedded Systems, Digital Signal Processing, Backend.

We do our best to create development processes that are transparent and modern: We practice Scrum, refine the specs in the backlog every week, keep track of bugs, perform tests and have a daily stand-up meeting between our colleagues in the office and remote.

Every engineer wears many hats and needs to learn different things quickly. If self-organizing is your thing, you’ve found your place.

**Tools we use:** Jira, Linear, Parse Firebase, Git, scrum framework with bi-weekly sprints and team demos

Join us as a Product Manager to lead the vision, strategy, and growth of Designs.ai and our creative tools! Drive innovation, collaborate with dynamic teams, and create seamless user experiences that redefine how the world designs.

The Job:

• Product Strategy and Vision:
• Define and communicate a compelling product vision, strategy, and roadmap for Designs.ai and other associated products aligned with the company's overall goals.
• Stay ahead of market trends, customer needs, and competitive landscape to ensure product differentiation.
• Be data centric in product prioritization.
• Product Development and Management:
• Work closely with engineering, design, and AI teams to build and enhance features, ensuring a seamless user experience.
• Lead product lifecycle activities, from concept to launch, and post-launch analysis.
• Prioritize features and enhancements based on user feedback, analytics, and business goals.
• Develop and maintain clear product documentation, including specifications and user stories.
• Stakeholder Collaboration:
• Act as the main point of contact for cross-functional teams, including leadership, marketing, sales, education and customer support.
• Collaborate with the CTO and leadership team to align on product direction and milestones.
• Metrics and Performance:
• Define, track, and analyze key performance indicators (KPIs) to measure product success.
• Utilize data-driven decision-making to identify opportunities for improvement and innovation.
• Customer Focus:
• Engage with users and gather feedback through surveys, interviews, and usability testing to continuously improve the product.
• Champion the voice of the customer within the organization.

The Person:

• Minimum 5 years of experience in Product Management, preferably in SaaS, AI, or design tools.
• Proven track record of managing successful products from ideation to launch.
• Experience with agile methodologies and tools like Jira, Trello, or similar.
• Strong understanding of UI/UX principles and user-centered design.
• Excellent communication and presentation skills to engage both technical and non-technical stakeholders.
• Analytical mindset with proficiency in using tools like Google Analytics, Mixpanel, or similar.
• Familiarity with AI, machine learning, or creative tools is a strong advantage.
• Familiarity with AI and machine learning concepts, especially as applied to creative tools.
• Understanding of APIs, web technologies, and basic programming concepts (preferred).
• Ability to inspire and lead cross-functional teams without direct authority.
• Exceptional organizational and prioritization skills to manage competing priorities effectively.
• Passion for design and creativity, with a keen understanding of customer needs and challenges.
• A proven ability to turn user insights into actionable product improvements.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Subsidies - Enhancing your well-being, we offer optical and dental subsidies
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Job Overview
The Group Human Resource Director (GHRD) will play a critical hands-on role in shaping and executing HR strategy across the organization. This is a unique opportunity for an experienced HR leader who enjoys not only driving strategy but also staying involved in the operational, day-to-day HR activities. The ideal candidate is someone who thrives in a fast-paced, dynamic environment and is comfortable rolling up their sleeves to ensure the successful implementation of HR practices across multiple regions.

Hands-On HR Leadership:

• Lead the HR function across the group with a hands-on approach, actively participating in day-to-day HR operations, such as recruitment, employee relations, and talent management.
• Partner closely with regional HR teams, providing guidance and support on both strategic and operational matters to ensure smooth HR function.
• Provide direct involvement in resolving complex HR issues, from conflict resolution to workforce planning and restructuring, ensuring a proactive HR function.

Talent Acquisition and Development:

• Personally oversee and participate in the recruitment of senior-level positions and other critical roles, ensuring alignment with the business’s growth strategies.
• Be hands-on in implementing onboarding, training, and development programs to build a strong pipeline of talent across the group.
• Work closely with leadership to create talent management and succession planning programs that are practical and scalable.

Compensation, Benefits, and Compliance:

• Take a direct role in reviewing and designing competitive compensation and benefits packages that meet employee needs and business goals.
• Ensure compliance with labor laws and provide hands-on leadership in addressing employee relations, ensuring fairness and legal alignment.
• Oversee and actively participate in the implementation and review of compensation structures to keep the organization competitive.

HR Operations:

• Be deeply involved in day-to-day HR operations, including overseeing payroll, HR administration, and performance management.
• Manage the HR team directly and ensure effective collaboration with regional offices to ensure seamless HR service delivery.
• Provide hands-on support for HR system implementations and process improvements, ensuring they are tailored to the needs of the business.

Organizational Development and Culture:

• Actively drive and support culture-building initiatives, fostering a collaborative and positive work environment across all regions.
• Lead hands-on change management initiatives to adapt the organization for growth, including workforce restructuring, leadership coaching, and development programs.

HR Technology and Analytics:

• Leverage HR systems and data analytics with a hands-on approach to drive operational efficiencies and informed decision-making.
• Lead the collection and analysis of HR data, using it to make informed, strategic decisions for talent management and operational improvements.

Qualifizations & Skills:

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or MBA is preferred.
• Experience:
• 10-15 years of progressive HR experience, with at least 5 years in a senior HR leadership role.
• Proven track record of being hands-on in HR operations while developing and executing broader HR strategy.
• Experience in managing HR functions in fast-growing, multinational companies, with experience working across diverse geographies.
• Skills:
• Ability to balance strategic leadership with hands-on involvement in daily HR operations.
• Strong problem-solving and conflict resolution skills with a proactive, practical approach to employee relations.
• Excellent communication, negotiation, and leadership skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency with HRIS systems, HR analytics, and data-driven decision-making.
• Adaptability and resilience to thrive in a fast-paced, dynamic environment.
• Strong cultural awareness and experience working in diverse, multicultural environments.

At Bjak, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental, and vision benefits
• International work environment and flat organization

Bjak is transforming financial accessibility in ASEAN by providing affordable and innovative solutions to millions. Headquartered in Malaysia, Bjak operates the largest insurance portal in Southeast Asia, empowering customers to find the best value for their needs. With cutting-edge technology and a commitment to customer-first experiences, Bjak is shaping the future of financial services across the region.

About the Role
The Chief People Officer (CPO) is a cornerstone of Bjak’s executive leadership team, tasked with shaping and sustaining a high-performing, people-centric organization. As the steward of Bjak’s talent and culture, the CPO drives initiatives that enhance employee engagement, organizational effectiveness, and long-term business growth.

We expect our CPO to be the custodian of our values, the architect of our talent strategies, and a trusted advisor to the leadership team. This role demands a seasoned leader with a deep understanding of organizational dynamics, regional labor markets, and a proactive approach to the challenges of a rapidly scaling organization.

• Leadership Mastery: Understand how to shape and lead a global people function, aligning talent strategy with business priorities. You must be comfortable guiding Bjak’s leadership team on workforce planning, succession, and organizational change.
• Strategic Acumen: Develop and execute a people strategy that supports growth while balancing operational excellence. You should have the foresight to anticipate challenges and opportunities in talent acquisition, retention, and organizational development.
• Culture Stewardship: Instinctively know how to nurture and evolve company culture while embedding diversity, equity, and inclusion in everything you do. You’re expected to foster a collaborative and innovative work environment that inspires employees across regions.
• Talent Expertise: Ensure we have the right people, in the right roles, at the right time. You must bring deep expertise in talent attraction, leadership development, and creating pathways for internal growth.
• Compensation and Governance: Have a firm grasp of designing competitive and compliant compensation strategies that reflect our values and attract top-tier talent. You’ll be responsible for ensuring our HR practices align with legal and ethical standards globally.
• Change Agent: Bring proven experience in leading large-scale transformations, from organizational redesign to new technology implementations. You’re expected to navigate change with resilience and empathy, ensuring buy-in at all levels.
• Data-Driven Decision-Making: Leverage analytics and HR technology to monitor workforce performance and inform strategic decisions. You should naturally combine intuition with data to shape your approach.

What We’re Looking For

• 15+ years of progressive HR leadership, with significant experience in senior executive roles.
• A track record of leading HR in high-growth, multinational organizations.
• Deep understanding of regional markets, particularly across ASEAN, and the ability to navigate their complexities.
• Exceptional communication and relationship-building skills, with the gravitas to influence and inspire at the executive level.
• Visionary yet pragmatic mindset, with the ability to balance strategic foresight and hands-on execution.

At Bjak, we believe our people are our greatest asset. Joining as our CPO offers:

• The opportunity to shape the future of a fast-growing organization impacting millions across ASEAN.
• A dynamic and inclusive environment where innovation thrives.
• Competitive compensation, benefits, and growth opportunities.

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

• Responsible for all electrical systems in the solar PV plant to ensure compliance with regulations and enhance system health.
• Conduct routine inspections and maintenance on solar PV systems, including DC and LV components and connections.
• Attend to electrical breakdowns related to solar PV systems, initiating fault diagnosis and corrective actions.
• Establish and maintain proper documentation and records through the provided channels for all corrective and preventive maintenance.
• Supervise and monitor any work related to the solar PV system performed by appointed contractors.
• Provide inspection reports, preventive maintenance reports, and any product warranty claim reports, including for inverters, PV modules, data loggers, etc.
• Provide monthly, quarterly, and annual operating reports detailing information about electricity production, efficiency, availability, maintenance performed, outages, inspection results, manufacturer-recommended services, replacements, control settings, and adjustments of equipment and protective devices.
• Liaise with government authorities such as the Energy Commission (ST), Tenaga Nasional Berhad (TNB), and Visiting Electrical Consultants on all solar PV system-related issues.
• Responsible for submitting the Plant Performance Report to the Energy Commission (OAS System) on a monthly basis.
• Manage, maintain, and sustain the spare parts and tools inventory.
• Support and assist the project execution team during the installation phase of the solar PV system.
• Support and participate in other O&M-related work for Residential, Commercial & Industrial, and Large-Scale Solar projects as directed by the Engineer.

• Possess 1 year of working experience in an environment involving the operation and control of low-voltage electrical equipment.
• Possess sufficient knowledge and skills in wiring for LV installations.
• Extensive knowledge of electrical theory and troubleshooting skills.
• Excellent analytical, problem-solving, and reporting skills.
• Possess sufficient knowledge of the Electricity Supply Act 1990 and its regulations.
• Possess a valid A0/A1/PW2/PW4 certificate from the Energy Commission (ST).
• Certification as an Electrical Supervisor by the Energy Commission (ST) is an added advantage.
• Proficient in computer literacy.
• Customer-oriented, independent, and possess good interpersonal skills.
• Possess a valid D and GDL driving license and be willing to be based in Penang.
• Good communication skills in both Bahasa Malaysia and English (verbally and in writing).
• Physically and mentally strong and fit.
• Comfortable working on weekends and public holidays if required.
• Fresh graduates are encouraged to apply.

• Analyze and forecast inventory needs based on project demands.
• Process material requests by checking stock availability in the ERP system across 3PL warehouses.
• Work with 3PL warehouses and logistics to optimize inventory levels and minimize excess stock.
• Leverage data analytics to inform procurement decisions for stock replenishment.
• Verify 3PL warehouse billing against the ERP system.
• Ensure stock levels are consistently accurate.
• Collaborate with finance and other departments to align procurement strategies with business objectives.
• Manage additional ad-hoc tasks as assigned.

• Bachelor’s degree in Business Administration or Supply Chain Management.
• 1-2 years purchasing and materials planning experience.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Scope of Responsibilities

1. To ensure the satisfactory operation of all the specialized/TCS equipment and installations at all times.

2. To ensure services delivery are meeting the maintenance standard and requirement such as LLM APST, SIRIM ISO and Internal Audit:

• In-charge of maintenance and improvement works for Toll Collection System
• Timeliness in completing assigned tasks
• To supervise and monitor the Preventive and Corrective Maintenance and Enhancement works carried out by contractors / junior staff

3. To ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating

• a process approach, risk-based thinking, and implementing improvements to enhance performance.

1. Key Tasks
2.  To carry out Preventive and Corrective maintenance works.
3. To carry out 1^st level of maintenance works.
4. To prepare maintenance report on any malfunctions / defects affecting equipment.
5. To repair electronic equipment / machines.
6. To inspect all the specialised / TCS equipment.
7. To be part of the Emergency Response Team and attend to emergency situation when instructed.
8. To monitor and supervise works undertaken by maintenance contractor / junior staff.
9. To monitor and supervise interfacing works undertaken by other party which are related to the system or equipment installed.
10. To provide assistance and technical advice to other team members / maintenance contractor.
11. To perform standby duties and response promptly in the event of any equipment or system failure / malfunction in meeting the Emergency Call Back standard.
12. To attend, rectify and update status of defect or request raised in the e-Work System.
13. To attend, check and update status of the defect raised i.e. NOD / NCR in the Expressway Performance Indicator System (EPI) of LLM.
14. To prepare Requisition Form (RF) in e-PO System in obtaining management approval for the Purchase Order (PO) issuance to maintenance contractors.
15. To assist TCS section for yearly budgeting for maintenance and improvement budget i.e. minor repair, enhancement, consumable and capex.
16. To exercise safety at site for own and ensure safety procedure is implemented by contractor at work as per OSHA requirements.
17. To undertake any job assignment / improvement / planning work related to TCS and meet the needs or requirements of the company business.
18. To undertake other duties as directed by the Head of Group Mechanical, Electrical and Instrumentation.

Job Requirement:

• Diploma or Certificate in Electronic Engineering from Local University / Technical Institution or equivalent.
• Minimum 2 years experience in repair and maintenance of electronic equipment
• Well verse with Toll Collection System maintenance.
• Good communication skills in Malay,English language for both spoken and written
• Ability to work under pressure, independent and possess analytical and logical thinking.

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main Responsibilities

• Create EXCITEMENT in our product launches, workshops and events for our guests.
• Assist in providing the best customer experience, including speaking to guests and offering advice on colour, fit and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor.
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock take exercises.
• Cashiering duties using the POS system to process payments.
• Work with the store manager to drive store sales performance.

You should have / be

• A Love, Bonito ambassador with a passion for the brand and our products
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either!
• A performance-driven professional that drives sales through a customer-centric approach
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
• A multitasker with the ability to work quickly in a fast-paced environment, and some degree of OCD towards tidiness
• A dependable co-worker who can work independently and proactively
• A self-starter, proactive and hands-on approach. Get it done right, and fast!

Hours

• Full-time: 44 hours per week, 5 days work a week, morning and/or afternoon shifts
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 1+ years of relevant work experience preferably in fashion/ retail company.
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

Job Summary :

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the individual and group TARGETS for achieving of set KPIs.

Job Descriptions :

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Overseeing and supervising branch support services and credit control activities nationwide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Timely submission of payment allocation to AR team.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 positions available

• Assist in creating marketing materials, including brochures, flyers, and social media content.
• Support the team in executing digital campaigns, email blasts, and website updates.
• Conduct market research to identify new opportunities, industry trends, and competitive landscapes.
• Contribute to corporate marketing strategic planning, helping to shape long-term marketing initiatives.
• Help organize events, webinars, and exhibitions.
• Track marketing performance metrics and prepare reports for campaign evaluations.
• Collaborate with cross-functional teams to align marketing efforts with business objectives.

• Currently pursuing a diploma/degree in Marketing, Communications, Business, or a related field.
• Strong interest in renewable energy and sustainability.
• Familiarity with social media platforms and basic design tools (e.g., Canva, Adobe Illustrator, video editing tools such as Capcut).
• Analytical thinking with an interest in strategic planning and decision-making.
• Excellent English written and verbal communication skills.
• Highly organized, detail-oriented, and proactive.
• Ability to work independently and as part of a team.

• Hands-on learning experience in the sustainability and renewable energy industry.
• Opportunity to gain experience in corporate marketing strategies, including collaboration with external companies on impactful campaigns.
• Opportunity to be involved in real-world projects shaping the future of sustainability.
• Mentorship and networking opportunities within the renewable energy sector.
• A friendly, inclusive, and collaborative workplace.
• Internship allowance and potential employment opportunities for outstanding candidates.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Brief:

To efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.

Job Responsibilities:

• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to acknowledge receipt of parts taken at all times. Unused parts/ spoilt parts must be returned to Spare Parts Department same day or latest next morning.
• To call the Office upon arriving at customer's site and after completion of service calls or as at when directed to do so.
• To attend all Konica Minolta products' service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time.
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.
• Not to service, maintain or repair any competitor models unless instructed to do so by Superior, and not to reveal/discuss with any outsiders/customers any problems/information relating to Konica Minolta products except in the strict performance of your job functions.
• Perform other related duties as and when directed by Superior.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Engineering (Computer / Telecommunication),Engineering (Electrical / Electronic),Engineering (Mechanical),Engineering (Industrial)
• Preferably Intern specializing in Maintenance / Repair or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay language for both spoken and written

Job Brief:

The practice of landscape executive includes: site analysis, site inventory, site planning, land planning, planting design, and ensuring that all plans meet the current building codes and local and federal ordinances.

Job Responsibilities:

• Prepare and monitor landscape costing according to the company’s budget.
• Participate and attend Client & Consultant Meeting for the overall planning, landscape master plan and technical meeting.
• To monitor and review work during:

1. Concept design process
2. Submission process
3. Tender and Award process
4. Site Implementation and construction process
5. Site evaluation and monthly claim
6. Site completion and handover process to local authorities
7. Maintenance and defect work

• Assist Marketing Department during brochure and Model preparation
• To conduct & assist all landscape Direct Award:

1. Playground
2. Landscape lighting
3. Indoor Games
4. Indoor Gym
5. Outdoor Furniture
6. Other Facilities

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in Landscape Architect or equivalent.
• At least 4 years – 6 year working experience in consultant & property development industry will be an added advantage.
• Experience in Highrise, landed & township Development.
• An understanding of conservation issues.
• Possess good organizational skills, creative and practical skills
• Strong knowledge on soft landscape, hard landscape and plants selection/maintenance.
• Good written and spoken in Bahasa Malaysia & English.
• Able to work independently.

Responsible for undertaking automation solution execution, including guiding junior engineer on planning, development and implementation of project engineering; to both internal and external customer, while providing assistant to sales on technical consultation and coordination of projects.

Project Execution:

• To execute engineering development for project, including:-
• To Control system integration and consultation
• Project kickoff and scheduling
• Generate/candidate/approve IO listing and engineering drawings
• Program development for PLC, touch panel, SCADA and etc.; including testing and debugging.
• Carry out FAT, SAT, site testing and commissioning.

Project documentation

• To ensure all engineering development meets expectation of quality and comply with safety standard.
• To plan, organize and conduct project meeting and training as and when needed.
• To plan, coordinate Engineer or subcontractor in executing site work, prepare field service report for field work.

Project Planning

• To plan and execute projects within stipulated man-days.
• To plan and execute projects within quoted schedules & to ensure project profitability with double digit margin.
• To assist and advice salesperson on sales proposal on control system configuration, integration and cost.

Continuous Improvement & New Solution Development

• To Identify key improvement area on project deployment and solutions, such as program standardization using program templates.
• To improve and apply project management skills, including people interaction and management, delegation, planning and organizing.
• To Up-skill own knowledge and competencies in the assigned product lines and solutions.
• To identify, plan and improve engineering work process to meet certain standard and standardization for easier future deployment.

Collaboration with Sales Dept to provide win-win solutions

• To work closely with sales and management team on identifying customer challenges and requirements, propose and conduct system testing (POC), presentation and/or trainings.
• To provide technical supports on control system configuration, technical advice and/or troubleshooting.
• To prepare and conduct technical training (include designing and developing training kit, manual/material) to SI Partners, distributors and customers.

Good documentation and housekeeping for data, files, assets and resources

• To report directly to Project Manager on project implementation progress and deliverables.
• To ensure project documentations, programs, drawings, FAT, SAT, Field Service Report, and etc; are updated and stored in Project Storage Folder.
• To ensure proper recording and update of all hardware assets; including loaned, stock or customer samples.

• Industrial knowledge with experience in manufacturing process.
• Possess deep understanding on PLC / SCADA / Networking Technologies.
• Strong program development skills on PLC, HMI, SCADA, Network configuration.
• Excellent problem-solving skills
• Electronics workbench tools, ACAD and CAD related drawing, basic electronics and control circuit, and other engineering drawings. 
• Proficiency in Microsoft Software – Word, Excel, PowerPoint
• Good interpersonal and presentation skills.
• Basic C-Language and Database assistant to sales on technical consultation and coordination of projects.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Logistic / Transportation
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Transportation / Logistics or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

a)    Monitor Data Quality Dashboards for Customers

• Monitor data quality dashboards for customers and the immediate implementation of corrective actions within the operations, including:

• Training/retraining

• Formalizing/clarifying SOP content

• Identifying and implementing solutions to facilitate the capture of customer

• Ensure customer referential data is well maintained.

• Ensure all necessary Data Created are error free and accurate.

b)    Escalate to Management

• Handle escalations to management (country or local) for reasons of failure of customer KPI performance e.g. SOP non-compliant with local context, HR – management issues, system limitation, external factor etc.

c)    Conduct Gap Analysis

• Conduct gap analysis on standard operation process and specified customer operation process for fine tuning

d)     Follow Customer’s SOP

• Integration of customer SOP requirements and implementation of requests with International Freight Forwarding Operators (IFFO) and monitoring of data performance (accuracy/completeness/timeliness)

e)    Others

• Carrying out any other request made by their manager.

• Currently pursuing Bachelor's Degree/ Diploma in Computer Science, Information Technology, or any related field.
• Proficiency in MS Office applications/ Power BI
• Excellent communication and interpersonal skills
• Excellent command of written and spoken English

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language