About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 7am - 4pm, 9am - 6pm, 11 am - 8pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Open to fresh graduates
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast-moving, challenging, and unique business problems.
• Competitive salary.
• Casual work attire

Are you ready to dive into the exciting world of generative AI? Join our innovative team, where we’re crafting tools that make creativity limitless. As a Software Quality Assurance Intern, you’ll be part of a dynamic team ensuring our generative AI tools meet the highest quality standards. If you’re excited to learn, contribute, and grow while exploring the thrilling possibilities of generative AI, we’d love to hear from you!

The Job:

• Collaborating with Software QA & Development Engineers to maintain and enhance test scripts.
• Defining and refining testing practices, tools, and processes to verify exciting new features and prevent pesky regressions.
• Monitoring and ensuring each product update meets its performance goals.
• Reporting issues and risks with clarity, helping the team stay on track.

The Person:

• Currently pursuing a Diploma/Degree in any field related to Information Technology or Software.
• Exhibit strong communication skills.
• Demonstrate the ability to work effectively within a team or independently.
• Willingness to learn about testing methodologies and Agile practices to seamlessly ease into the work environment.
• Familiarity with testing tools and frameworks (e.g., Selenium, Robot Framework, JIRA) is an added advantage.

• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Your responsibilities as the E-commerce Executive will include but not limited to:

• Overall e-commerce guideline and flows understanding.
• Conduct a thorough analysis of the customer journey on our e-commerce website.
• Identify opportunities to enhance the overall user experience and increase conversion rates.
• Collaborate with the technical team to ensure the website is running smoothly and perform regular maintenance tasks.
• Troubleshoot and address any issues related to website functionality promptly.
• Maintain product listings, ensuring accurate and up-to-date information.
• Regularly review and update website content, including images and descriptions.
• Assist in setting up and managing promotions, discounts, and special offers on the website.
• Monitor the performance of promotions and provide insights for improvement.
• Contribute to the creation of engaging and persuasive product descriptions, promotional content, and marketing copy.
• Ensure consistency in brand messaging across the website.
• Utilize data analytics tools to analyse E-commerce performance metrics and identify areas for improvement.
• Assist in generating reports and insights to support decision-making processes.
• Collaborate with marketing and sales teams to align promotional activities with customer journey optimization efforts.
• Coordinate with the creative team for the development of visually appealing content.
• Any other assignments as directed by immediate superior as and when required.

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

• Administrative work on Ms Excel files or research work on MS Word
• Conducting research that is pertinent to understanding either the users of our platform or job applicants
• Planning and as well as designing tools that would be used to help our users understand themselves like with personality tests or processes that would help facilitate the users’ ability to find, enrol or to apply opportunities more easily (Like for learning and job opportunities)
• Working with graphics designers or coming up with your own website or mobile app page concept things such as psychology tests, career tests on Adobe XD
• If needed: To help run or be a part of induction programs or training programs for new employees to help them integrate into the company culture better
• If needed: Human resource functions such as interviewing and testing applicants

Scope of Position

The focus of Sales Operations is to optimize the effectiveness of the district sales team by providing support to the District Sales Team and Manager. The Sales Operations candidate must have a desire to become an expert in sales fundamentals and process, and the drivers of results for their Sales team.

Using strong communication skills and deadline management, sales operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. This role provides growth opportunity, recognition and reward for the achievement of business results. Position gains great insight to moving into a field Sales position if desired.

Reports to District Sales Manager

Key Deliverables

These are the minimum results expected from Sales Operations:

1. Manage monthly delivery of key reports to the District Sales Manager.
2. Manage weekly sales meetings, as directed by the District Sales Manager.
3. Organize sales events to drive existing and new customer engagement.
4. Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team for customized content when needed.
5. Manage company visitors and arrange meeting schedules with sales team.
6. Deliver qualified sales leads to the team.
7. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.
8. Provide rates and pricing support.
9. Attend training & development sessions to understand the requirements of Sales.
10. Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.
11. Update CRM and ensure data integrity measurements are met for the branch.
12. Take on additional assignments, as required, in support of company needs.

• Highly organized and efficient professional with administrative, operational and customer services.
• Understand and assist to coordinate the entire sales processes for project based business (from pre-qualification till successful handover of the project to end customer).
• Actively involved in the operational aspect of sales processes including but not limited to coordinating pre-shipment, shipment matters, billing cycles and documentations with vendors and manufacturing plants.
• Primary responsibility is ensuring organizational effectiveness in operation and providing support to organization's admin, sales and after sales functions to achieve organization’s strategies, policies and targets.
• Understand and apply the basic fundamentals of business administration in project based business.
• Coordinate and interact with a multi-cultural/disciplinary environment that requires communications across ASEAN countries
• Understand the fundamentals of market research in relation to its application to business product of the department
• Assist with other ad-hoc administrative tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build next-generation web application with a focus on usability.
• Design and develop overall architecture (client-side and server-side). 
• Design and develop APIs that comply with Open-API 3.1 specification. 
• Creating database schemas that represent and support business processes. 
• Structure prototyping workgroup to prove out proposed new architectures, develop best practices and document solutions for prioritization with the engineering.
• Collaborate with cross-functional teams to independently identify, analyze, and resolve issues relating to the software development lifecycle, application development, deployment, and operations.
• Develop and integrate tool chains or other DevOps-related technologies to facilitate source control, build, and artifacts archival and delivery. 
• Oversee and modernize infrastructure and processes, ensuring optimal performance, security, and scalability.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Job Description:

1.Manage and maintain corporate network (development/UAT, and Production) including ISP, Firewall, Switches, Routing, VPN Connection.

• Asset Inventor
• Escort ISP vendor, and client vendor in data centre.
• Configure firewalls: open port, configure routing, NATting.
• Configure switches: configure VLAN, configure LAG, configure ACL.
• Cabling: lay cable, crimp cable, test cable, trace cable.
• Create / Revoke VPN account.
• Configure IPSec VPN, SpeedFusion VPN Tunnel.
• Network troubleshooting: packet loss, connection timeout/refuse, no route to host, etc.
• Network troubleshooting tools: ping, telnet, traceroute, nslookup/dig, tcpdump, wireshark, etc.
• Network monitoring: SNMP, configure network monitoring.
• Network maintenance: upgrade, install and replace; midnight or during working hours.
• Network support: 24H support and rotation.

2.Manage corporate physical security including CCTV, Door Access. 

• Maintain and operate CCTV and Door Access. 
• Generate report and provide evidence. 

3.Responsible in assist BCP and DR activities. 

• Network support on mid-night or weekend. 
• Network troubleshooting. 

4.Responsible in assist deployment or go-live activities. 

• Network support on midnight or weekend. 
• Network troubleshooting. 

5.Responsible in managing SSL certificate. 

• Issuance and renewal. 
• 
  

6.Responsible in managing corporate general IT services. 

• DNS, Reverse Proxy, Anti-DDoS. 
• Email: Support, email delivery issue checking, and identify threats. 

7.Responsible in supporting corporate certification, compliances, audit, and due diligence. 

• PCI-DSS, PCI-3DS, PCI-PIN, ISO/IEC 27001, ISO 9001, SOC-2, BNM RMiT, audit and due diligence. 
• Collect and prepare evidence. 

8.Responsible in coordinate with application team. 

• Network connectivity and network troubleshooting. 

9.Professional Development:

• Engage in self-paced learning through relevant free courses to enhance competencies.
• Pursue industry certifications such as CCNA (exam fees will be covered by company upon successful completion).

Job Requirement:

• Fresh graduate, or less than 2 years' experience in software development, computer networking, or relevant fields.
• Diploma or higher education in Computer Science, Software Development, Software Engineering, Computer Networking.

Job Brief:

Position Overview:

We are seeking a motivated Finance Intern to assist our finance team, specifically in the claims management area. This role is ideal for a student pursuing a degree in finance, accounting, or a related field. The intern will play a key role in supporting the team by analyzing, processing, and reporting on financial claims, ensuring accuracy, and helping improve processes.

Job Responsibilities:

Key Responsibilities:

• Assist in reviewing, verifying, and processing financial claims to ensure accuracy and compliance with company policies.
• Support in the preparation and organization of claims-related documentation.
• Collaborate with the finance team to resolve any discrepancies in claims submissions.
• Help maintain updated records of claims in the system and assist in claims-related data entry and tracking.
• Contribute to claims analysis and reporting, providing insights on trends and improvements.
• Assist with general finance-related tasks and projects as needed.

Qualifications:

• Currently enrolled in a Bachelor’s program in Finance, Accounting, Business Administration, or a related field.
• Strong analytical skills and attention to detail.
• Basic knowledge of financial principles and processes.
• Proficiency in Microsoft Excel and other MS Office tools; familiarity with accounting or financial software is a plus.
• Excellent communication and teamwork skills.
• Ability to handle confidential information with integrity.

Benefits:

• Hands-on experience in a finance department within a professional environment.
• Mentorship from experienced finance professionals.

Job Requirements:

• Candidate must be still in study program for Diploma/Degree or equivalent, in the course of Finance/Accounting/Management/Business or equivalent.

Key Responsibilities:

1. Strategic Planning:

• Develop and implement PR and marketing strategies that align with business goals.
• Manage the department's annual budget and resources with the Group Head of Department.

2. Media Relations:

• Build and maintain relationships with journalists, editors, influencers, and media professionals.
• Coordinate press releases, media pitches, and press kits. 

3) Content Creation:

• Lead the creation of high-quality content for various platforms, ensuring alignment with brand guidelines.

4) Marketing Campaigns:

• Plan and execute integrated marketing campaigns with the marketing team.
• Monitor and analyze campaign performance to maximize ROI.
• Utilize marketing tools to streamline workflows.

5) Crisis Communication:

• Develop and maintain crisis communication plans for timely responses to PR issues.
• Coordinate internal communication during crises and handle user queries and complaints. 

6) Brand Management:

• Ensure consistent brand messaging across all channels.
• Collaborate with the creative team to develop branding materials. 

7) Event Coordination:

• Plan and manage company events and industry participation.
• Represent the company at events and engage with stakeholders.

8) Stakeholder Communication:

• Coordinate with internal teams to ensure cohesive communication.
• Develop internal communication materials, like newsletters and announcements.

9) Analytics and Reporting:

• Track and analyze PR and marketing efforts.
• Prepare regular performance reports for management.

9) Vendor Management:

• Liaise with government agencies, local authorities, media, and other relevant parties.
• Manage relationships with external vendors to ensure quality deliverables.

10) Other Duties:

• To comply with Quality Management, Environmental Management, and Occupational Health & Safety procedures.
• Stay informed about industry trends and best practices.
• Manage social media platforms (FB, IG, Twitter, TikTok) and respond to user complaints.
• Perform additional tasks as directed by the Group Head of Department and Management.

Requirements:

• Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field. Advanced degrees or relevant certifications are a plus.
• A minimum of 5 years of experience in public relations, marketing communications, or a related field.
• Demonstrated success in developing and implementing PR and marketing communication strategies.
• Exceptional written and verbal communication skills, with experience crafting compelling and engaging content.
• Strong project management skills, with the ability to manage multiple tasks, deadlines, and stakeholders.
• Experience in crisis communication and media relations, with a proven ability to navigate challenging situations.
• Proficiency with digital marketing tools, social media platforms, and content management systems.
• Ability to work collaboratively with cross-functional teams and manage external partnerships effectively.
• Experience with event planning, coordination, and execution.
• A strong network of media contacts is desirable.
• Ability to work effectively in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines.
• Experience with analytics tools (e.g., Google Analytics, Facebook Insights) to track and analyze campaign performance.

Additional Requirements: 

• Portfolio showcasing previous creative designs, marketing communication campaigns and writing samples of press releases. 
• Strong organizational and project management skills. 
• Flexible and adaptable with a proactive attitude towards learning and self-development. 
• Ability to work independently as well as collaborate effectively within a team environment.

Get to Know the Team

Grab Platform teams are dedicated to providing a smooth journey for our customers across the experience - right from the SuperApp to safety to integrity which all help us deliver the best experience in South East Asia.

Get to Know the Role

As a Principal Product Designer on the Platform team, you will own Product Design quality, best practice, vision and strategic initiatives across the commerce organization. If you have a user-centric approach and thrive in collaborative environments, then the Grab Design team is the place for you. You will report to Head of Design, Platform, and work onsite at the Grab Malaysia office.

The Critical Tasks You Will Perform

• Drive Product Design outcomes and set direction across teams; driving complex, strategic initiatives.
• Ensure we deliver the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals.
• Use constructive, data-driven arguments to successfully influence senior leadership.
• Lead and achieve sustained improvement and efficiency in cross-functional collaboration and alignment across the organization.
• Organize and lead collaborative workshops which generate new business opportunities.
• Work largely autonomously in leading discovery and delivery that significantly contributes towards the organisation's targets - acting as force multiplier for the organisation, helping all teams deliver better work.
• Leverage a deep understanding of user behaviour, market trends, and technology advancements to identify and pursue innovative opportunities for the business to achieve its goals.
• Perform, and lead others across a diverse portfolio of problem spaces, in designing flows and interactions for novel, complicated experiences.
• Create compelling, distinctive new visual systems and visual languages and own quality across the organisation.
• Use advanced prototyping tools and methods to create highly detailed and sophisticated prototypes.
• Lead and mentor senior designers in the craft and processes of Product Design - developing training and other mentorship tools to help others improve the design practice.

Job Brief:

Job Responsibilities:

Responsibilities

• Manage both direct and indirect tax compliance matters of LBS Group for both Malaysian and overseas entities ensuring compliance.
• Prepare / review transfer pricing (“TP”) documentation and assist in the implementation of TP requirements on related companies’ transactions.
• Support Accounts team on tax provision calculation.
• Liaise with tax authorities, government agencies, tax consultants and other external parties on all tax matters for the Malaysian and overseas entities within LBS Group.
• Assist business / operating units on the tax implications from new business structure / transactions.
• Handle tax audits and queries from tax administration on as-needed basis.
• Follow up on findings from tax audits and advise required changes for improving tax compliance status

Job Requirements:

Requirements

• Candidate must possess at least a Bachelor’s degree in Accountancy / Commerce Accounting / Finance / Professional Qualifications (ACCA, CTIM, CPA or CIMA) or equivalent from a recognized institution
• Minimum 1 year of relevant experience in a tax / accounting / commercial firm. Experience in property development industry is an added advantage
• Knowledge in IFCA software will be an added advantage
• Excellent command of English, Bahasa Malaysia and Chinese – both verbal & written
• Possess an analytical mind and curious nature, meticulous, committed, and willing to learn.
• Able to build good rapport internally and externally.
• Proficiency in Microsoft Office software and good time management is expected.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma or equivalent in Engineering (Metal Fabrication / Tool & Die / Welding)
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Manufacturing / Production or equivalent.
• Good communication skills in English,Malay,Mandarin language for both spoken and written
• 4 Other positions available

Key Responsibilities:

Component Assembly: Precisely assemble metal parts and semi-finished products following technical drawings, work instructions, and specifications.

Buffing & Finishing: Operate buffing machines and other finishing tools to smooth, polish, and prepare components for final use.

Quality Control: Inspect assembled parts and finished components for defects, alignment, and adherence to quality standards. Perform necessary adjustments as required.

Equipment Operation & Maintenance: Operate, calibrate, and maintain assembly and buffing equipment to ensure optimal performance. Report equipment malfunctions to the maintenance team promptly.

Documentation: Maintain accurate records of production activities, inspections, and material usage.

Process Improvement: Identify areas for process improvements and contribute to increasing efficiency and reducing waste.

Safety & Compliance: Follow all workplace safety guidelines and company policies. Maintain a clean and organized workspace.

• Responsible for managing the entire recruitment process, ensuring that the organization successfully attract and integrate top talents successfully into the organization with focus on candidate and employee experience.
• Working closely with Talent Acquisition team from all Bosch Malaysia locations by analyzing company’s hiring needs, sourcing platform and recruitment strategy to ensure a healthy talent pipeline is available in meeting hiring needs.
• Oversee the governance and Key Performance Indicators of talent acquisition processes and evaluate recruiter performance, ensuring adherence to company standards, process quality and best practice implementations.
• Developing and implementing comprehensive onboarding and integration programs that align with the company's values and culture, serving as a point of contact for new hires during their early integration journey in Bosch.
• Responsible on the implementation of employer branding and communication strategies which include content creations, managing social media, fulfilment of employer branding roadmap for Bosch Malaysia

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

This is a fantastic opportunity for an experienced Commercial Account Development Senior Manager /Associate Director who has prior experience generating new revenue from existing clients. Taking direct accountability for at least 2 major global clients, the Account Development SM/AD combines an excellent knowledge of the FMCG industry and a deep understanding of NIQ products and services. You will be responsible for aligning key customer priorities and insights with NIQ’s capabilities, identifying and converting opportunities to deepen commercial relationships and drive additional revenue.

You will develop and maintain effective relationships with individuals and teams both internally and with the clients, to provide best-in-class NIQ/client commercial partnerships.

We are looking for someone ready to drive positive change, able to challenge wider business processes, and be fully driven by achieving success with the support of the wider industry team.

You will need to engage at all levels and work successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Individual seller responsible for accelerating organic growth whilst delivering on revenue plans
• Own the commercial relationship with your clients, develop Joint Business Plans and a strong understanding of your clients’ business strategy, objectives and growth opportunities
• Devise a strategic approach with agile and flexible solutions that deliver value to our clients in a profitable way
• Deliver revenue plans by negotiating the renewal of contracts and continuous services with clients
• Identify sales opportunities for NIQ services and solutions to help the client achieve their strategic objectives
• Own and deliver on global contractual commitments with clients
• Build and maintain strong networking and C-suite engagement with key players in the clients’ business, and lead discussions with a wide range of decision influencers and budget owners
• Partner and develop effective relationships with Market Sales Leaders, Customer Success and relevant teams in the region to enable them to achieve their targets
• Represent and advocate for the NIQ brand through external events to unlock opportunities among clients

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

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Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​