津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

POSITION SUMMARY:

We are seeking an experienced Senior Database Administrator to provide technical leadership and support for Oracle eBusiness Suite (EBS) Applications. The successful candidate will be responsible for managing and maintaining Oracle databases, ensuring optimal performance, security, and availability.

RESPONSIBILITIES:

• Responsible for the day-to-day administration and maintenance of the database systems in operation, including tasks related to identifying and troubleshooting application database issues.
• Perform health check on database servers.
• Proactively in capacity planning and performance tuning of the Databases.
• Proactively identify potential issues and risks and work with relevant parties to resolve them or escalate them to the project/application management team.
• Support data migration, application cloning, patch analysis and deployment.
• Creation and maintenance of SQL queries and routines to facilitate reports and scheduling of batch jobs.
• Maintain Database server security to comply with audit
• Ensures that all deliverables are thoroughly documented. Responding to database related alerts.
• Instill personal quality culture and adopt good practices in delivering systems.
• Promote customer centric and service-oriented support and services.
• Support and collaborate closely on cross functional team effort
• Optimize resources to achieve productivity and efficiency targets.
• Resolve incidents and problems to achieve targeted Service Level Agreement (SLA) and communicate of same to stakeholders.
• Develop and refine technical procedures, scripts and associated documentation.
• Assist in disaster recovery preparation, planning and testing.
• Assist in backup and recovery preparation, planning and testing.
• Responsible in deployment of applications to production servers as requested.
• Collaborating with other departments to support the organization’s cybersecurity framework.
• Any other duty & responsibility which the company may assign from time to time.

QUALIFICATIONS:

• Bachelor’s degree in computer science or related field
• Minimum 5 years of Oracle EBS Database Administration experience.
• Proficient in installing, configuring, administering, tuning, disaster recovery and troubleshooting Oracle EBS on Linux environments is a MUST.
• Possess good understanding of Oracle current product line; RDBMS, Middleware, Application suite, secured iSupplier portal, OBIEE and SOA
• Addition Knowledge of other DBMS such as MSSQL, MySQL, MariaDB, Firebase will be an added advantage.
• Strong command of the English and comfortable with process/functional documentation.
• Self-motivated with attention to detail.
• Organizes own workload, sets priorities and works within deadlines.
• Excellent organization, communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Strong time management and multi-tasking skills
• Able to work with minimum supervision, as well as able to contribute to team development.
• Able to mentor junior DBA.
• Professional certification will be added advantage

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM5,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Business Development Executive (2pax) | Basic RM2k + comm | KL & Sabah

Job Code : M672 - CY - A(A35)

Job Title: Business Development Executive (2pax)

Salary Range: Basic RM2k + Comm + Allowance

Benefits : Petrol & Outstation Allowance & Medical Claim

EPF/SOCSO/EIS , Annual Bonus

Working Hours：Monday- Friday (8.30am to 5.30pm)- Lunch: 12.30pm to 1:30pm / Saturday - 8.30am to 12:30pm (1/2 day)

Working Locations Available：KL Sungai Buloh / Kota Kinabalu, Sabah

Company Background：Fitness Equipment

Job Scopes

1. Channel Development and Management: - Identify and develop new channels, and establish and maintain good relationships with partners. - Evaluate and select suitable channels and partners for the company, and sign cooperation agreements

with them.

2. Market Research and Analysis: - Conduct market research to understand market trends, competitor situations, and customer needs. - Analyze the market situation, develop, and adjust channel strategies to increase market share.

3. Goal Management: - Set targets and monitor the completion of these targets. - Provide regular performance evaluations and feedback, and make timely adjustments to poorly

performing channels.

4. Communication and Coordination: - Act as a bridge between the company and channel partners, ensuring smooth information transmission. - Handle issues and conflicts in channel cooperation, maintaining good cooperative relationships.

5. Risk Management: - Assess potential risks in channel cooperation and develop corresponding counter measures.

Job Requirements

1. Minimum Diploma or Bachelor's Degree in Marketing, Business, or a related field. SPM is acceptable with proven marketing skills and abilities

2. Fresh graduates are welcomed to apply

To be discussed during the interview

Role Purpose

• Experienced QA positions required to ensure that products and services meet the highest quality standards before they reach the customer.

• To involve in software testing and related activities such as test planning, executions, test automation, test control, monitoring and other related activities.

Job Responsibilities:

• ·Assist Project/QA Manager to implement quality management processes for software products and services
• ·Review and understand user requirements, specification and technical design documents for test planning and executions.
• ·Create detail, comprehensive, and well-structured test-plan, test scripts and test-cases.
• ·Develop, document, and maintain test cases and other test artifacts such as test data, data validation and automated scripts.
• ·Analyse test results and outcome covering various aspects such as usability, maintainability and on application system level such as database.
• ·Ensure that validated deliverables meet functional design specifications and requirements.
• ·Coordinate testing activities with user, developer and other relevant stakeholders. 
• ·Monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.
• ·Conduct workshop and training sessions internally & externally and support clients whenever needed.

Job requirements:

1. Academic Qualification: A minimum of a bachelor’s degree in computer science or related field
2. Professional Qualification (Preferred but not mandatory):

• Software Testing related e.g. ISTQB
• Project Management related e.g. PMP
• Experience: minimum of 2 years' experience in Software Engineering or related field.
• Experience in Fintech, Banking, Cards/Payments industry is a plus
• Experience in Software Development, Software Testing methodology and principles preferred

3.Familiarity with a modern tech stack. Preferably:

• Experience in releasing software products within a CI/CD environment
• Experience working with cloud services
• Automated software testing 

Job Brief:

We are looking for a creative and dynamic Content Creator to develop engaging and original content across various platforms. The ideal candidate will have a passion for storytelling, strong writing skills, and the ability to connect with diverse audiences.

Job Responsibilities:

• Create high-quality content for websites, blogs, social media, and marketing campaigns.
• Develop engaging multimedia content, including videos, graphics, and podcasts.
• Collaborate with marketing and design teams to align content with brand messaging and strategy.
• Research industry trends and audience preferences to inform content creation.
• Optimize content for SEO to enhance visibility and engagement.
• Monitor and analyze content performance metrics to improve future content strategies.
• Stay updated on content trends and emerging platforms to keep the brand relevant.
• Ensure all content is proofread for consistency and accuracy.
• Does extensive research and attends relevant events to bolster industry knowledge.

Job Requirements:

• Preferably 2 years experience in content creation, with a portfolio showcasing a variety of work.
• Diploma or Degree in Marketing, Mass Communication, Journalism, or related fields.
• Ability to research and produce creative audience-specific content
• Proficient in English, Mandarin for bilingual content creation
• Proficiency in content management systems and social media platforms.
• Basic knowledge of SEO principles and digital marketing strategies.
• Ability to work independently and manage multiple projects simultaneously.

Job Brief:

The Personal Assistant provides high-level administrative support to an executive or manager, managing schedules, communications, and various administrative tasks to ensure efficient operations.

Job Responsibilities:

• Manage and organize the executive's calendar, ensuring efficient scheduling of meetings, appointments, and travel arrangements.
• Handle incoming and outgoing communications, such as emails, phone calls, and correspondence.
• Prepare, edit, and format documents, presentations, reports, and PowerPoint slides for the Director.
• Coordinate and plan events, meetings, and conferences.
• Maintain confidential files and records with discretion.
• Assist with personal tasks and errands as required.

Job Requirements:

• At least SPM or Diploma in Business / Event or a related field.
• Proven experience in personal assistant.
• Fresh graduates are welcome to apply.
• Good communication skills in English, Mandarin is a plus.
• Team Work, Self-Discipline, Good working attitude, Initiative, Detail oriented, Time management
• Discretion and confidentiality.

Job Brief:

We are looking for a dedicated and friendly Student Service Executive to join our team. The ideal candidate will have a passion for customer service and passion in supporting clients/students throughout their educational journey, ensuring they have a positive experience and access to necessary resources.

Job Responsibilities:

• Provide exceptional student services by promptly addressing inquiries, concerns, and requests, maintaining high responsiveness.
• Organize and manage student courses, events, and programs while serving as a primary point of contact for student communications.
• Maintain regular communication with students through emails, and social media, and assist with the registration process, updating student information in the CRM database.
• Gather feedback to improve services and the overall student experience.
• Develop a deep understanding of Feng Shui products and services, collaborate with the sales team, and identify upselling and cross-selling opportunities based on clients' needs.

Job Requirements:

• Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Fresh graduates are welcome to apply.
• Proven experience in customer service or student support role.
• Excellent communication skills in English, Mandarin is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and student management systems or CRM software.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

SCOPE OF RESPONSIBILITIES 

Planning, developing, preparing, reviewing, coordinating and monitoring maintenance schedules to ensure compliance with operation & maintenance manual standards by proper deployment and supervision of the maintenance works.

Ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating a process approach, risk-based thinking, and implementing improvements to enhance performance.

KEY TASK

1. Responsible for the efficient operation, maintenance and improvement of all mechanical and electrical installations, transformers, Compact Subs and Consumer Sub-stations.
2. Troubleshoot problems in a timely and effective manner.
3. To monitor any contractor or 3^rd party working along the ALR’s expressway. To check their permit, insurance and type of work. Shall report to superior if any non-compliance detected.
4. Work closely and provide support to other interdepartmental.
5. Provides relevant information and reports to immediate superior regularly: daily and weekly reports.
6. Monitor and record performances of tunnel critical assets (pumps, gates etc)
7. 24 hours on standby to attend breakdown or flood operations
8. Assist immediate superior in any other tasks or assignments as required.
9. Any other duties that may be assigned from time to time by the management.
10. Undertake other duties as directed by the Head of Group Mechanical Electrical and Instrumentation.

Position Requirements

Qualification

Minimum of Certificate of Competency Category for A0 / A4 issued by the Energy Commission or a recognized qualification equivalent to it.

Experience

At least 2 years’ working experience in the Maintenance Field or 1 year in a similar field.

Specific skills/ abilities

Knowledge in handling Mechanical and Electrical Equipment

Personal qualities

Fast Learner and able to work under pressure. Able to work long hours and willing to work during public holiday.

Location

Workplace location either KESAS, LIRTAK, SPRINT or SMART (Amanat Lebuhraya Rakyat Berhad).

Job Brief:

As a Creative Designer, you will be responsible to reconstruct words into intriguing visuals as means to improve customer engagement, as well as their understanding of services/products offered by The Joey Yap Group, come up with fresh inputs in the spirit of company growth and tap into creativity when the situation beckons.

Job Responsibilities:

• Have a creative flair and strong ability to translate messages into digital solutions and artwork
• Design engaging, visually appealing interfaces (input controls, navigational components, informational components, etc.)
• Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces
• Contribute fresh ideas and perspectives to the team when new challenges arise
• To be up to date with design trends and technological advancements to constantly improve company products

Job Requirements:

• Preferably 2-3 years experience in multimedia design, web design or related roles.
• Fresh graduates are welcomed.
• Degree or Diploma in Graphic Design or related fields.
• Team player, proactive and adaptable in a fast-paced environment, with the ability to work autonomously and meet deadlines.
• Proficient in English, Mandarin for bilingual content creation.
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop, etc.)
• Ability to create website designs, produce sample sites and knows how to do digital retouching and image editing.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Brief:

Seeking a Senior Software Developer to drive full SDLC, collaborate with teams, write efficient code, troubleshoot defects, ensure quality, and enhance internal processes while staying updated with emerging technologies.

Job Responsibilities:

• Participate in the full SDLC from requirements gathering, design, development, testing, to deployment and maintenance of new and existing software applications.
• Collaborate closely with cross-functional teams to ensure the successful delivery of projects within defined timelines.
• Write clean, efficient, and well-documented code.
• Troubleshoot, debug, and resolve software defects in existing applications.
• Ensure code quality through code reviews, testing, and adherence to best practices.
• Stay updated with emerging technologies and industry trends to continuously improve skills and deliver innovative solutions.
• Contribute to the development of internal processes and tools to increase productivity and efficiency within the team.

Job Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 5+ years of experience in software development with strong expertise in Java, Bootstrap, Framework 4.0, jQuery, HTML, and ASP Classic.
• Database Management: Expertise in SQL databases such as MySQL
• Familiarity with Visual Basic and experience in maintaining legacy systems.
• Security Best Practices: Knowledge of application security (encryption, authentication, security assessments)
• Proficiency in English, with excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Demonstrated interest and passion for the industry.
• Ability to work both independently and as part of a collaborative team.

As a Business Analyst, you will play a crucial role in supporting our Dynamics 365 CRM Implementation initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

  - Retail Customer Leads

  - Service Requests

- Implementation experience with Banking clients (3-4 years) and over all 8+ years as BA and MS Dynamics / D365.

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector.

Qualifications:

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- MS Dynamics CRM Certified.

- Strong Implementation Experience on Sales & Service modules

-Banking domain experience.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.

Job Brief:

Evaluate and negotiate motor claims, ensuring fair settlements and cost efficiency. Handle repair approvals, challenge adjuster recommendations, and manage investigations as needed. Provide coaching to enhance team skills and ensure accurate system entries for seamless claims processing.

Job Responsibilities:

• Motor technical assessment
• Negotiate with repairer on approval sum
• Manage, negotiate and challenge adjuster's recommendation.
• Process/issue approval to repairer and/or next steps; i.e. to conduct further investigation i.e. ODI
• Coach/guide/knowledge transfer on automobile claims assessment skill.
• Necessary entries into claims systems/Merimen, if any

Job Requirements:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

1. To lead the team in the administration of corporate insolvency and restructuring engagements which include (i) liquidation, (ii) receivership, (ii) judicial management, (iii) scheme of arrangement, (iv) monitoring / special accountant, and (v) debt restructuring.
2. To manage progress, scheduling and delivery of work
3. To perform financial review and preparation of restructuring proposals
4. To coach and guide junior team members, and review their work
5. To plan delegation of work and team tasks, and support team members
6. To assist with special project(s), as assigned, and completes it timely

Job Requirements:

• Degree in relevant industry
• Preferably with professional qualification
• Minimum 10 years of experience
• Able to speak and write in English
• Good interpersonal and communication skill
• Strong analytical and problem-solving skill
• Able to work in a fast-paced environment and manage multiple deadline
• Outspoken 

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

• Respond to technical queries in relation to professional and regulatory standards.
• Plan and conduct internal and external training relating to professional and regulatory standards.
• Keep updated with the professional and regulatory standards including conduct of research and studies from time to time.
• Monitor and report on the operating effectiveness of the Firm’s level of quality control.
• Assist to implement changes to the audit methodology in order to maintain compliance with the applicable approved accounting and auditing standards in Malaysia.
• Ensure the quality of audit engagements carried out within the Firm are in compliance with professional standards and the Firm’s requirement.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirement:

• A Bachelor's Degree or equivalent in Accountancy, Finance, or a related field is required.
• Preferably a member of a recognised accounting body (i.e., MIA / MICPA / ACCA / ICAEW or equivalent).
• Minimum 8 years of working experience in related fields, including audit experience, in well-established professional services firms will be an added advantage.
• Have sound knowledge of international and local accounting as well as auditing standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills besides the ability to learn and adapt quickly.
• Able to work independently, with strong attention to detail and the ability to generate high-quality deliverables.
• Strong analytical skills and problem-solving

About the Role:
We are seeking a skilled Dynamics 365 CRM Consultant with a strong background in banking domain implementations. The ideal candidate will have hands-on experience in implementing Dynamics 365 CRM solutions, particularly within retail banking or other banking sectors. This role involves working closely with business users to gather requirements, design solutions, and implement the Sales and Service modules to optimize customer relationship management processes.

Key Responsibilities:

• Lead end-to-end Dynamics 365 CRM implementation projects within banking environments.
• Collaborate with business users to gather requirements and translate them into effective CRM solutions.
• Customize and configure the Sales and Service modules to align with business processes.
• Provide hands-on expertise in Dynamics 365 CRM development and integration with banking systems.
• Ensure the delivery of scalable, secure, and compliant CRM solutions tailored to the banking domain.
• Facilitate user training sessions and provide ongoing support post-implementation.
• Regularly communicate with stakeholders to provide updates on project progress and address any challenges.

• Proven experience in Dynamics 365 CRM implementation within the banking industry, particularly retail banking.
• Strong understanding of banking operations and processes.
• Expertise in the Sales and Service modules of Dynamics 365 CRM.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Ability to work collaboratively in a cross-functional team environment.

Preferred Skills:

• Knowledge of integration tools and techniques for connecting Dynamics 365 with other banking systems.
• Familiarity with regulatory compliance requirements in the banking domain.