Job description

• Reconcile bank transactions (Upload daily bank account statement, reconcile all daily bank receipts/ payments in bank accounts including journal postings for bank related transactions in accordance with company policies)
• Analysing and rectify issues or enquiries, such as bank account variances or any other item pertaining to transaction within the entities supported, activity analysis for country finance commentary
• Preparation of bank reconciliation, loading into Certification, monitoring/ clearing aged items, attend balance sheet review calls with stakeholders if required
• Stakeholder management includes collaboration with all parties (including country finance, controllerships, business finance, other GFS team, system experts, Group Finance etc) in handling daily/ ad hoc matters relating to entities supported
• Improve processes within cash management function
• Be an escalation point for any issues involving month end, quarter, year-end close.
• Understand and ensure compliance with Experian policies and be the first line of defence/ Gatekeeper of the books
• Manage daily operation and month end close to ensure deadlines and deliverables are submitted correctly
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy
• Perform other responsibilities periodically assigned by line manager to meet financial reporting requirements or other projects
• Respond/ handle ad-hoc requests/ divestments/ acquisitions

Role summary

The Supervisor of Intercompany will staff and manage the GFS intercompany accounting function.  They will ensure end to end intercompany transactions are performed timely and accurately. They will ensure monthly intercompany sub-ledger close and other reporting occurs timely and with no significant errors or omissions.  They will manage the account reconciliation process so that intercompany reconciliations are timely and accurate. They are responsible for assisting with integrations/ divestments into the GFS, identifying efficiency improvements, assisting with process improvement initiatives, maintaining performance metrics, and assisting with global initiatives, as needed.

Work that matters - What you’ll be doing:

• Staffs and manages the intercompany function, which includes end to end intercompany process, monthly close, intercompany account reconciliations, customer service, audit requests, and BU and Corporate requests.
• Ensure team members maintain an up-to-date and accurate documentation of all location accounting processes.
• Own the sub-ledger monthly closing process: Handle and monitor all related parties (intercompany & joint venture) transactions, accounting, confirmations, and reconciliations. The process must be completely timely and at a high level of accuracy for regions covered ie. APAC, UK&I, EMEA, US &3Cs and LATAM.
• Ensure the team record intercompany journal entries to clear intercompany transactions with other intercompany entities and maintain intercompany accounts on monthly basis.
• Responsible for the monitoring of Aging Intercompany accounts included Receivables, Payables, Recharges, Clearing and intercompany loan and handling issues related thereto.
• Resolve Intercompany Accounting related issues and disputes or escalate as required. Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests.
• Critical support for audit assignment by reviewing audit confirmation letter and related party disclosure (RPT) etc.
• Internal support to various stakeholders – Group Reporting team, Tax & Transfer Pricing team in preparing annual intercompany transaction analysis.
• Effective communication with internal and external functional module eg Receivables, Payables, General Ledger, Cash Application team, Country Controllers, FBP etc.
• Migration of newly task from Global region to achieve work centralisation in KL GFS.
• Work closely with Global process owners and drive regional and global process improvement and standardization.
• Understand and ensure compliance with Experian policies and be the first line of defense/ Gatekeeper of the books.
• Provides coaching and mentoring to team members, manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time, advising team on any matters arising from IC.
• Act as a role model to instill a robust culture of knowledge sharing and working together, implementing clear metrics to measure success of the team.
• Responsible in resource planning, recruitment and training, employee engagement and development, performance reviews and appraisals, and succession planning.
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy, company policy included Global Intercompany Policy, Transfer Pricing Policy, and Global Journal Policy.   
• Perform other responsibilities and duties periodically assigned by senior manager to meet financial reporting requirements and/or other projects.
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner.

• Develop and maintain high-quality threat detection rules, queries, and alerts based on identified use cases, threat scenarios, and structured threat intelligence, including MITRE ATT&CK™ Tactics, Techniques and Procedures (TTPs).
• Leverage the MITRE ATT&CK™ Framework and other forms of structured threat intelligence to enhance detection capabilities, develop contextualized alerts, and improve overall security posture.
• Create and implement automated workflows and playbooks in tools such as Swimlane to enhance incident response capabilities and streamline security operation. Continuously research and stay up to date with the latest cyber threats, attack vectors, and methodologies to improve detection capabilities.
• Collaborate closely with cross-functional teams, including Security Operations Center (SOC) analysts, Incident Responders and Threat Intelligence researchers to understand and respond to emerging threats.
• Evaluate and recommend new security tools, techniques, and process to enhance the organization threat detection and response capabilities.
• Participate in incident response activates and provide subject matter expertise when required.
• Develop and maintain documentation related to threat detection and automation processes and procedures aligning to leading practices.
• Provide training and guidance to team members to enhance their understanding of threat detection methodologies, automation techniques, and structured threat intelligence.

We are looking for a Shift Team Lead to be based in our Cyberjaya Office. The Shift Team Lead is a key leadership role responsible for overseeing and coordinating the activities of a designated shift within the organization. Your core objective is to continually measure and improve our team’s ability to deliver an enhanced experience to our customers. You will support the successful delivery of service to our Managed Services customers including:

•        Enabling Operations

•        Resolving Customer Escalations

•        Continuous Process Improvement

Responsibilities

• Own the operational strategy within your team.
• Track and report on operational key performance metrics, addressing any poor metrics and trends.
• Lead and motivate your team to achieve strong performance, productivity, and engagement.
• Ensure services are delivered to customer Service Level Agreements
• Ensure your team is well organized and has the skillset and capabilities to manage the workload its responsible for.
• Conduct regular performance reviews, and responsible for documenting and tracking career and development plans with your team.
• Reinforcing and regularly reviewing operational Logicalis processes to ensure documentation and KBs are maintained and current, and to initiate improvements as required.
• Plan and execute continuous improvement initiatives. Identify undesirable trends and patterns in KPM data and implement internal service improvement plans to resolve.
• Work closely with relevant stakeholders such as Training and Quality Team etc to address and improve on any poor performance, quality, metrics, and trends.
• Act as the escalation point for any critical operational issues for your team in a timely manner.
• Other duties as required.

• Bachelor’s degree in information technology or equivalent work experience (5 Years).
• Proven experience in a leadership or supervisory role within Managed Services.
• Skills And Proficiency in Windows Server, Storage (SAN/NAS), Citrix, Enterprise Backup (Avamar/Comm Vault), Linux OR Skills and Proficiency in Network, Security and Wireless (Cisco/Fortinet/Meraki. Aruba Routing, Switching, Firewalls) technologies in an Enterprise Managed Service Environment is essential.
• Excellent communication and interpersonal skills.
• Ability to make informed decisions under pressure.
• Have a passion and desire to develop and share knowledge.
• In-depth knowledge of managed services processes and best practices.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Job description

JOB DESCRIPTION - Operations Shift Manager As an Operations Shift Manager, you will play pivotal role in our Global Operations Center, ensuring the continuous functioning of our business-critical systems. What you’ll need to bring to the team - Team Leadership: Lead a team of Operations Analysts and Incident Managers overseeing shift operational activities. - Workload Coordination: Coordinate shift workloads to ensure full coverage and optimal resource utilization. - Escalation management: Serve as the escalation point for Major Incidents impacting internal and external services. - Communication Management: Provide timely and accurate updates on major business events to senior and executive leadership during shifts. - Post-incident review and analysis: Collaborate with Problem Management practice in post-incident reviews to analyze the causes and contributing factors of incidents, identifying areas for improvement and implementing corrective actions to prevent recurrence. - Stakeholder management and communication: Maintain effective communication and collaboration with stakeholders, including IT teams, business units, and senior management, to ensure alignment of incident & event management activities with organizational objectives. - Performance monitoring and reporting: Establish key performance indicators (KPIs) and metrics to monitor the effectiveness and efficiency of the team, providing regular reports and insights for management review. - Continuous improvement initiatives: Champion a culture of continuous improvement within the function, identifying opportunities to enhance processes, tools, and capabilities. Influence enhanced service stability and availability. - Knowledge management and documentation: Promote knowledge sharing and documentation of incident resolution procedures & event control procedures contributing to the development of a comprehensive knowledge base for future reference. - Team Collaboration: Foster collaborative environment amongst the peer group of Shift Managers, promoting knowledge sharing, cross-training and collective problem-solving. - Must be available via cell phone for necessary coverage off-hours incidents as part of rotation schedule.   Required Experience - 8+ years in IT Operations or Service Management environment, with at 3 years managing operational teams. - Proven experience in leading or managing incident management teams. - Strong analytical, organizational, and problem-solving skills with the ability to analyze complex issues and drive effective solutions. - Strong customer, communication skills with the ability to communicate technical issues to non-technical customers. - Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. - Ability to collaborate effectively with cross-functional teams and stakeholders to achieve common goals and objectives. - Strong Skills in managing stakeholders at various levels, with ability to build and maintain positive relationships. - Ability to apply technical analysis of application issues to solve customer reported problems. - Ability to work well within a team to learn and share knowledge. Qualification - Must Possess at least Bachelor’s Degree, Post Graduate Diploma/ Computer Science and Technology or equivalent. - ITIL v4 Specialist: Monitor, Support & Fulfill or ITIL v3 Intermediate: Service Operations is required. - COBIT / ISO 20000 is a plus. - Lean Six Sigma knowledge is a plus. - Experienced in project related to continuous improvement and process management. - Strong communication skills (verbal and written) - Driven and passionate of IT service Delivery

We are looking for an experienced Application Packaging Specialist to join our IT team. You will be responsible for packaging, deploying, and maintaining applications using SCCM, Intune, and Patch My PC. You will have experience with application lifecycle management, software distribution, and patch management.

Main Responsibilities: 

• Application Packaging: Create, test, and deploy application packages using SCCM and Intune. 

• Patch Management: Use Patch My PC to automate third-party application updates and ensure systems are up-to-date and secure. 

• Software Deployment: Manage the end-to-end software deployment process, including release, distribution, and troubleshooting. 

• Compliance and Security: Ensure all applications and patches comply with security policies and standards. 

• Documentation: Maintain detailed documentation of application packaging processes, deployment procedures, and troubleshooting steps. 

• Collaboration: Work closely with IT teams, developers, and end-users to gather requirements and ensure successful application deployments. 

• Support: Provide technical support for application packaging and deployment issues. 

Job description

Essential Duties and Responsibilities • Handle the delivery of multiple, complex analytics projects to clients from inception to completion • Open to hands-on modelling work • Manage (small) projects to achieve milestones /manage& motivate project team to ensure quality deliverables • Mentor and coach junior team members in model development process • Drive high standards of customer service and proactive client communication throughout the project term • Proactively communicate project status and deliverables through the life of the project • Ensure issues raised by the client are resolved in a timely and efficient manner • Prepare and deliver structured model development/validation training courses to the SEA clients • Flexible to travel to client locations on short notice for project delivery(30%) Knowledge & Experience • Up to 0-5 years' experience in credit risk modelling across customer life cycle • Expert in any two analytical programing languages SAS,Python and R • Comfortable with large data sets • Thorough understanding of the Application/Behaviour/Collection scorecard development process. • Thorough knowledge of the use and application of analytical methodologies Linier Regression, Logistic Regression etc • Thorough understanding of segmentation techniques CHAID, CART etc. • Good understanding of PD, EAD and LGD model development & validation process. • Significant experience of statistical / analytics project work • Experience of working in a financial services environment or Modelling department of International Banks • Strong analytical skills. • Excellent communication and interpersonal skills. Qualifications • Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences. • Graduate calibre, with formal project management skills/qualifications.

1.     Responsibilities, duties and authority

·        The Application Engineer is responsible for translating RFI into technical solutions, allowing for technology, time schedules and budgets.

·        You are responsible for the commercial proposal and coordinate the entire tender and quotation procedure, from RFQ to issuing of the quotation, with all the necessary departments.

·        You translate the customer’s preferences into standards and technical options.

·        You translate the customer’s needs to the quotation that has the greatest chance of success with the best possible pre-calculated margin.

·        You substantiate and defend the technical-commercial proposal to the customer.

·        You furnish the customer with solutions consisting of the maximum number of standard HITEC solutions.

·        You start up the sales process by independently following an actual lead.

·        You incorporate a long-term business partner in your portfolio as an account.

·        You draw up the price specifications for the Business Partners.

·        You ensure a smooth transfer to the project team so that they can execute and complete the project.

·        You maintain contact with (in-house) suppliers with respect to the quality requirements and standards and the quality of the supplied peripheral equipment.

·        You draw up the specifications for the peripheral equipment that needs to be purchased.

·        You ensure that correct and complete technical documentation is made available on time.

·        You give customers and colleagues advice on technical solutions.

·        You provide and rectify technical information for customers, consultants, suppliers and the company.

·        You are a member of Project team during the implementation of projects.

2.     Communication

·        You communicate with the customers and translate the customer’s needs into (standard) technical

solutions.

·        You proactively support the Partners.

·        You answer the commercial questions from other country organizations.

·        You proactively discuss the optimization options with departments.

·        You discuss the progress and quality of the work with the Sales Manager.

·        You work with colleagues from Engineering and Project Management to design and support the project organization in the country organizations.

·        You coordinate the technical side of the project with the Sales and Engineering departments and provide technical support for the Project Manager.

·        You provide support during tests and during the external installation and commissioning process.

·        You approve the quotations jointly with the Sales Manager.

·        You discuss the progress and quality of the work with the Projects Manager.

3. Company rules and rules of conduct

·        HITEC has company rules, the rules of conduct, guidelines and work procedures to be followed by its employees.

·        You have 3-5 years of related experience.

·        You have affinity with mechanical engineering.

·        You have experience with project-based work.

·        You are familiar with UPS systems and areas of application.

·        You are familiar with international B2B and can understand/have affinity with other cultures.

·        You speak, write and read English and preferably also can speak and read Chinese.

·        You have experience with MS Office and AutoCAD.

Job description

• Responsible to verify reconciliation for the payroll team, ensuring efficient payroll operations and provide exceptional service delivery to all stakeholders • Agile, CI mindset, initiator, lead and emphasize on streamline processes, leveraging technology and best practices to enhance accuracy, efficiency and quality of works. • Lead and coordinate CI or improvement projects within payroll in APAC as well as contribute to cross team CI initiatives. • Ensure payroll processes, reports and delivery are compliance with local tax and labor law, internal and external audit and security requirements, ICFR, and BCP ready. • Manage relationship with all stakeholders and third party vendor, ensuring they meet performance standards and compliance requirements and able to provide recommendation for improvement. • Strategically motivate, encourage, engage with and support team member whenever necessary. • Expert in multiple payroll countries & payroll system and able to handle high complexity payroll and backup the team member during emergency. • Lead Business Partner meeting or review, presentation of ideas independently with constructive action plan. • Act as the first level of point of contact for any escalated payroll issue in the team, Managing escalation independently and swiftly • Role model, self-driven to success, instils a robust culture of knowledge sharing, engaging with the team and stakeholders, good time management skills • Supervise the team's daily operations and administrations (SLA, queries, reporting, deadlines) with proper ownership • Provide indirect coaching to the team on daily operations matters within APAC with proper ownership • Proactive promote collaboration, alignments and improvements across stakeholders and across functions or regions. • Accountable for payroll, tax and any internal or external statutory audits. • Responsible for ensuring the BCP around the payroll process is constantly reviewed, updated and tested to ensure BCP readiness • Governe and responsible for managing third party payroll vendor for respective countries ensuring meeting SLA • Provides first level decision for any issues raised by the team and ensure processes are embedded and adhered to consistently throughout the team.

• Act as the main spokesperson to articulate the technology value of the product/domain to internal teams (delivery, product managers) and occasionally to external audiences (customers).
• Serve as the go-to design authority for the development team.
• Contribute to overall architecture improvements and validate proposed architectures by building prototypes.
• Balance tactical needs with longer-term architectural strategy.
• Articulate the cost and benefits of solutions,
• Contribute to overall architecture improvements of the platform and/or services
• Validate the proposed architecture building prototypes and undertake the necessary POC
• Manage the balance between tactical needs and longer-term architectural strategyWhen required, be able to articulate the cost and benefits of the solutions and translate technology into business language and value
• Keep abreast about new advances in own technology areas and propose the implementation of state-of-art technology
• Work closely with Global Architects on any key architectural alignment & decisions
• Participates in reviews of software engineers’ code to deliver high quality solutions
• Provide supports to SRE/GPS colleagues in troubleshooting high-severity production incidents

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

We have a fantastic opportunity for an experienced Senior DevOps Engineer to join our expanding software development team and help us on our DevOps journey. You will be involved in defining technical solutions, infrastructure architectures and will be responsible for delivery of production-ready solutions and infrastructure. 

The ideal candidate will be someone who is passionate about automation & all things DevOps and understands the real benefits of an Agile & DevOps culture. Of course, with significant experience of DevOps transformation. 

You will be working in a fast paced organisation using Agile/Scrum methodology with Exec board support driving our DevOps transition. 

What you’ll be doing  

• Work closely with the Development team to bring new software releases to production more effectively 

• Develop and deploy OSS tools for use within the Cloud Operations group 

• Develop, deploy and manage a highly-scalable and high-availability platforms monitoring and maintaining service performance and availability metrics 

• Automate everything from deployment to monitoring and management to incident response - treat 'Everything as Code' 

• Take ownership of our configuration management platforms 

• Collaborate with developers to bring new features and services into production 

• Assist identifying and mitigating security threats to comply with a strict security compliance 

• Develop and improve operational practices and procedures 

• Produce high-level design documentation where required 

• Ensure close collaboration between Development and Operations, enabling smoother operation between teams 

• Innovation in all areas - people, process, technology.  

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements
• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code on schedule and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures

The role is more autonomous and likely to involve more complex test requirements and proactive issue recognition and resolution. Business and technical knowledge should be apparent in pragmatic decision making

Essential Duties and Responsibilities

• Participates in software design discussions, reviews and test strategy sessions
• Creates test data and maintains regression test suites
• Proficiency in developing, maintaining, executing, reviewing and enhancing comprehensive test plan and test cases to cover functional and non-functional tests (incl performance, load and volume tests)
• Collaborating closely with the Product and Development teams to determine requirements, designs and dependencies, including automation
• Report, research, analyses and validates complex defects with consistent high quality
• Proactive in issue and risk escalation, tracking, owning and resolution throughout test cycles
• Communicating testing status on a timely manner to QA lead
• Competency in creating complex testing artifacts with high quality and capability to work in a complex or distributed testing environment
• Provide test estimates and schedule
• Develop, maintain and execute test automation
• Contribute in retrospectives and defect escape analysis for projects accomplished
• Participate in improvement initiatives within QA and EXPERIAN SOFTWARE SOLUTIONS
• Design and implement testing strategies specifically for cloud-based applications and services.
• Ensure comprehensive testing coverage for cloud infrastructure, including security, scalability, and reliability.
• Utilize cloud-based testing tools and platforms to enhance test automation and efficiency.
• Monitor and analyze cloud performance metrics to identify potential issues and optimize testing processes.
• Collaborate with cloud engineers to integrate testing processes seamlessly into the cloud deployment pipeline.

Key Responsibilities

• Evaluates QA requirements for complex and multiple projects, directing workstream QA leads and architects to define the test strategy for each.
• Manages multiple workstreams or projects of QA work, ensuring that QA leads observe standard process, planning, dependency management and communication to the business.
• Manages the implementation and use of various types of testing cycle:

• Functional testing
• Integration testing
• Non-functional testing
• Performance testing
• Systems testing etc

• Develops master test / implementation plans across workstreams / projects and provides coordination across teams and sites where applicable.
• Manages the creation, deployment, and strategic use of department test environments. 
• Supports QA management on special projects and proposals.
• Provides line management where necessary for team of QA assigned to project, including objective setting, development and appraisal of those people.
• Assists in recruitment of high calibre team members.
• Owns own development to maintain technology expertise, keeping current with evolving quality testing techniques.

To lead and coach Agile teams and enable them to be effective. They manage up and across the enterprise, eliminating impediments and work to improve operations and flow. They build and develop teams, define the mission and vision of the team(s) and help them to achieve their highest potential as a team and as individuals through 1-1 coaching. Managers play a significant role in leading and implementing change.

This role is well suited to a leader who is motivated by having a positive influence on other people and the organisation. They should enjoy making decisions, driving change, continuous improvement and leading team members to enable the efficient build of the software.

Core Responsibilities:

Team contribution:

• Responsible for planning team work to execute and deliver quality software products
• Resource allocation to ensure development work are optimally assigned based on software engineers’ skills and expertise
• Ensuring that appropriate processes and procedures are in place to make sure both development & testing are completed to agreed standard, methods and procedures, supporting through code review processes and testing strategies as a whole-team approach
• Accountable for the quality of the team output

Recruiting and retaining talent, and fostering high-performing teams:

• Responsible for building a strong team culture and developing the capabilities of the teams (and the function more broadly) by attracting, developing, engaging, deploying and retaining key talents
• Works with HR and Finance to manage recruitment, compensation and promotions
• Responsible for setting goals and evaluating performance against them providing input, guidance, and corrective actions - constant monitoring and guidance.
• Proactive around training and mentoring
• Eliminates impediments and evolving systems and practices to support Agile development - works on clearing the way/removing blockers/setting ways of working strategy that is bigger than the team
• Supports the self-organization that leads to team formation; addressing issues that teams cannot unblock; making personnel changes where necessary
• Serving as an Agile coach and advisor to Agile Teams. Remaining close enough to the team to add value and to be a competent manager, while staying far enough away to let them problem-solve on their own. Encourage team independence and self-organization.

Program Execution:

• Help build Agile Milestones and Roadmaps, as well as the plans that enable them
• Help develop, implement, and communicate the economic framework i.e., align everyone to the financial objectives of an engineering initiative and be economical in decision-making processes (consider cost to produce, time to produce, labor and resourcing, cost to run etc.)
• Participate in Inspect and Adapt (I&A) workshops; support teams by helping them remove systemic impediments and implementing continuous improvement backlog items
• Protect teams from distractions and unrelated or unnecessary work
• Assist the Release Train and Solution Train Engineers with PI Planning readiness and Pre- and Post-PI Planning activities
• Participate in PI planning, System Demo, and Solution Demo
• Leverage a Customer-centric mindset and Design Thinking practices to establish the right relationships with customers create solutions that meet their needs
• Provide other resources as necessary for teams and Agile Release Trains to successfully execute their Vision and Roadmap

Continuously assist in aligning teams to the system mission and vision:

• Build partnerships with Suppliers, consultants, partners, and internal and external stakeholders, work with these stakeholders to help ensure alignment and execution of Strategic Themes
• Collaborate across different functions including Product Management, Delivery, Support and Practice Groups
• Work with the System Architect/Engineering, Product Managers, and Product Owners to establish explicit content authority

Transparency:

• Provide freedom and safety so that individuals and teams are free to innovate, experiment, and fail on occasion
• Keep Work in Process (WIP) backlogs and information fully visible to all
• Value productivity, quality, transparency, and openness over internal politics

Responsibilities for Built-in Quality:

• Support infrastructure, culture, organization, and strategy for implementing DevOps and Release on Demand
• Understand, teach, or sponsor the software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions

• Act as the main spokesperson to articulate the technology value of the product/domain to internal teams (delivery, product managers) and occasionally to external audiences (customers).
• Serve as the go-to design authority for the development team.
• Contribute to overall architecture improvements and validate proposed architectures by building prototypes.
• Balance tactical needs with longer-term architectural strategy.
• Articulate the cost and benefits of solutions,
• Contribute to overall architecture improvements of the platform and/or services
• Validate the proposed architecture building prototypes and undertake the necessary POC
• Manage the balance between tactical needs and longer-term architectural strategyWhen required, be able to articulate the cost and benefits of the solutions and translate technology into business language and value
• Keep abreast about new advances in own technology areas and propose the implementation of state-of-art technology
• Work closely with Global Architects on any key architectural alignment & decisions
• Participates in reviews of software engineers’ code to deliver high quality solutions
• Provide supports to SRE/GPS colleagues in troubleshooting high-severity production incidents

The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.

Job Role/ Duties

• Monitor data center operations via a large array of tools to ensure maximum service availability
• Prompt and efficient triage and remediation of alerts and system notifications
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
• Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members
• Stay current on Experian platforms, products, and service offerings

Expression of Interest for Sunway University Career Fair on 25th October 2024. 

Please submit your CV here. If you are looking for internship placement, please mention the internship period. If you are graduating or recently graduated, please mention your availability to work. 

We are seeking for a Senior Microsoft 365 Engineer to join our managed services team in Cyberjaya.

As a Senior Microsoft 365 Engineer, you will be providing end user support services to our important customers in Australia and around the region. Your expertise will be instrumental in delivering top-notch services and managing our infrastructure.

You will be part of a team that supports a large fleet of Microsoft/Windows technology based issues and requests that are escalated to you by the customer and service desk team.

Responsibilities:

Deployment and ongoing administration of Microsoft 365 services, including but not limited to:

• Security and Compliance: Implement security policies and configure threat protection.
• Endpoint Manager (Intune): Efficiently deploy and manage devices, application control, apps packaging, patching applications and policies.
• Identity Management (Entra ID): Maintain user identities, authentication, and access controls.
• Exchange Online: Administer email services, mailboxes, and distribution groups.
• SharePoint Online: Configure sites, libraries, and permissions.
• Defender (formerly Windows Defender): Optimize endpoint security.
• OneDrive for Business: Manage file storage and synchronization.
• Teams: Enable collaboration features.

• Minimum of 5 years of experience in Microsoft 365 Technologies and supporting M365 user.
• Minimum of 5 years experience in Microsoft Intune is a must (*Including Packaging, Deployment, Reporting, Troubleshooting, Policy creation, MS Patching).
• Must have MS Azure related certification.
• Willing to work on flexible schedule depending on business need
• Ability to work non-deskbound and flexibility to travel to multiple sites as and when required
• Ability to work independently under pressure to meet project timelines with quality work.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

We are looking for a Customer Experience Engineer to join our Managed Services team in Cyberjaya.

As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities

• Managing Microsoft technologies across our customers' end-user portfolios
• Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event,
• Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams.

• Minimum of 3 years of experience in end user support role
• Experience in JIRA and ServiceNow
• Exposure in ITIL processes will be an advantage
• Ability to prioritize a demanding workload with a conscientious approach to time management,
• Team spirited attitude with a passion for knowledge sharing and continuous improvement
• Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience
• Knowledge of Office 365 and/or SCCM is a big plus.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one’s areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one’s team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'  
• Develop and improve operational practices and procedures
• This role will report to the Software Engineering Director.

Role summary:

This is an exciting entry-level opportunity within the Group Billing and Revenue Assurance Team in Group Finance. As a Billing Projects & Process Associate, you will contribute to global finance projects, especially focusing on billing and revenue processes.

While you may not have prior work experience, you will offer an excellent chance to develop your skills in a supportive environment and gain exposure to key finance projects. You will work closely with senior team members to help deliver the group's strategy and goals by assisting in different billing and revenue projects. Training and guidance will be provided to help you understand how to document use cases, gather requirements, and support process improvements.

What You'll Do:

• Work with your line manager to prioritize project objectives and billing strategies
• Help gather and document requirements and processes
• Learn how to translate our needs into solutions by supporting system documentation, business cases, and strategy papers
• Support regional teams in their billing-related projects, ensuring they align with the global billing strategy
• Collaborate with experienced team members and external partners to develop solutions that meet our needs
• Help prepare documentation for operational teams and help ensure a smooth handover of projects
• Participate in continuous improvement efforts by learning to identify and propose process enhancements
• Billing related troubleshooting and support, partner with 3rd-party consultants, CoE, Project Partners and GCS resources to address issues and requests
• This is your chance to start your career in finance, gaining exposure to international projects and working in a supportive team. Training will be provided, and you'll have the chance to develop your skills as you progress.

Job description

The primary objective of this role is to support the respective market Financial Controllers to ensure all entities within APAC markets are compliant from a statutory, tax and reporting perspective withinand managing external audit and tax relationships.

You must sustain a strong relationship with the Senior Leadership Stakeholders, Finance community and other parts of the Regional and Global business

• Deliver accurate financial reporting while maintaining compliance to accounting policies
• Ensure compliance with all statutory and tax filings and reporting deadlines for all entities and countries within the markets the STAR supports
• Ensure efficient completion of external statutory audits, tax filings, and submission to authorities within deadlines.
• Apply and provide recommendations to mitigate risks to support financial targets
• Explain and execute the accounting standards, delegated authority matrix, and Experian policies and assess control risk as necessary
• Identify process standardisation and optimisation of reporting opportunities and deliver ways to simplify the finance processes to create informative, value-adding outputs
• Work seamlessly with colleagues within or across functions and markets, supporting each other to meet business requirements
• Respond to ad-hoc requests in a timely and professional manner
• Continually identify process and reporting improvements that improve the quality of deliverables in the Statutory & Tax Reporting (STAR) function