• Adhering to the approved procurement policy, standard operating procedures, and guidelines.
• Providing effective sourcing management to ensure excellent business outcomes.
• Meeting customer demands through efficient planning, execution, and delivery of procurement functions.
• Assisting the Head of Department in planning, reviewing, monitoring, and coordinating activities of the overall procurement plan within the agreed timeline.
• Proposing effective vendor management strategies to enhance response rates for sourcing activities.
• Implementing development and engagement programs for vendors to strengthen partnerships.
• Managing vendor registration processes and conducting necessary due diligence.
• Undertaking vendor performance evaluations to optimize supply chain management.
• Analysing and evaluating vendor data to support informed decision-making.
• Preparing periodic reports for monitoring and recommending necessary process improvements.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• 遵守核准的採購政策、標準作業程序和指南。
• 提供有效的採購管理，確保卓越的業務成果。
• 透過有效率地規劃、執行和交付採購職能來滿足客戶需求。
• 協助部門主管在商定的時間內規劃、審查、監控和協調整體採購計畫的活動。
• 提出有效的供應商管理策略，以提高採購活動的回應率。
• 為供應商實施發展和參與計劃，以加強夥伴關係。
• 管理供應商註冊流程並進行必要的盡職調查。
• 進行供應商績效評估以優化供應鏈管理。
• 分析和評估供應商數據以支持明智的決策。
• 準備定期報告以進行監控並提出必要的流程改善建議。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

• Provides research-based specialized instruction to address the instructional goals and objectives contained within each student’s EIP and AIP.
• Implement an instructional, therapeutic, or skill development program for assigned students and show written evidence of preparation as required.
• Assesses student progress and determines the need for additional reinforcement or adjustments to instructional techniques.
• Employs various teaching techniques, methods and principles of learning to enable students to meet their EIP and AIP goals.
• Develops and implements annual Early Intervention Program (EIP) and Advance Intervention Program (AIP) plans for students to include: present levels of educational performance, special education needs, instructional goals and objectives, and the special education and related services required to meet those goals.
• Establish and enforce rules for behavior and procedures for maintaining an environment conducive to learning for all students.
• Establish and maintain open communication by conducting conferences with parents, students, therapist, and teachers.
• Maintain a professional relationship with colleagues, students and parents.
• Ability to maintain discipline and to get along well and develop rapport with handicapped children.
• Schedules team meetings and works cooperatively with child study team members and others in developing instructional goals and strategies.
• Coordinates the delivery of special education services in each student's EIP and AIP.
• Provide crisis intervention, as needed, for students and those in inclusive classrooms.
• Maintain professional competence by participating in staff development activities, curriculum development meetings, and other professional opportunities.
• Serves as primary contact for the parent.
• Conducts special education evaluations and reevaluations.
• Provides direction, supervision and evaluation of educational assistants as directed.
• Complies with Centre policies and all state/federal rules and regulations.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Free snacks / Happy hours
• Regular team activities

• 提供基於研究的專業指導，以實現每個學生的 EIP 和 AIP 中包含的教學目的和目的。
• 為指定的學生實施教學、治療或技能發展計劃，並根據需要出示準備的書面證據。
• 評估學生的進步並確定是否需要額外強化或調整教學技巧。
• 採用各種教學技巧、方法和學習原則，使學生能夠實現他們的 EIP 和 AIP 目標。
• 為學生製定和實施年度早期介入計劃 (EIP) 和高級幹預計劃 (AIP) 計劃，包括：當前的教育表現水平、特殊教育需求、教學目的和目標，以及實現這些目標所需的特殊教育和相關服務。
• 建立並執行行為規則和程序，以維持有利於所有學生學習的環境。
• 透過與家長、學生、治療師和教師舉行會議，建立並維持開放的溝通。
• 與同事、學生和家長保持專業關係。
• 能夠維持紀律並與身心障礙兒童相處融洽並建立融洽的關係。
• 安排團隊會議並與兒童研究團隊成員和其他人合作制定教學目標和策略。
• 協調每個學生的 EIP 和 AIP 中特殊教育服務的提供。
• 根據需要為學生和包容性課堂中的人員提供危機介入。
• 透過參加員工發展活動、課程發展會議和其他專業機會來維持專業能力。
• 作為家長的主要聯絡人。
• 進行特殊教育評估和重新評估。
• 按照指示為教育助理提供指導、監督和評估。
• 遵守中心政策和所有州/聯邦規則和法規。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 免費小吃/歡樂時光
• 定期團隊活動

Position: Network Operations Center, Team Lead

Work location: Cyberjaya, Putrajaya

Job Highlights:

We are seeking an experienced NOC Team Leader to join our Network Operations Center located in Cyberjaya/Putrajaya. This newly created position involves overseeing half of the NOC Engineers and managing their direct line responsibilities. The Team Leader will serve as a crucial technical escalation point, particularly in incident management.

Key Responsibilities

• • Line Management: Directly manage a team of NOC Engineers, including conducting one-on-one meetings, approving holidays according to the agreed rota, and overseeing performance reviews.
  • Technical Escalation: Act as the first escalation point for NOC engineers, both internally within the company and externally with vendors and customers.
  • 24/7 Coverage: Ensure that the NOC maintains full shift coverage around the clock.
  • Process Improvement: Support the NOC by consolidating monitoring systems and streamlining workflows.
  • SLA Adherence: Ensure compliance with agreed service level agreements (SLAs) and quality standards.
  • Incident Management: Take an active role in managing incidents during major disruptions and participate in post-incident reviews.

Objectives

• • Lead the NOC team effectively while managing the 24/7 operational rota.
  • Focus on developing processes and analyzing workflows within the NOC department.
  • Serve as the primary escalation point for technical issues within the NOC.

Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Networking, Computer Studies, or a related field.
  • At least CCNA certification is required.
  • A minimum of 2-5 years of relevant experience in a technical role.
  • Strong knowledge of TCP/IP networking, including LAN, WAN, and WLAN management.
  • Familiarity with internetworking technologies like VLANs, STP, and routing protocols such as IGRP, EIGRP, OSPF, and BGP.
  • Prior experience in a technical role within an ISP, Telco, or Managed Services environment is preferred.
  • An ability to explain technical content to non-technical audiences.
  • A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
  • Demonstrated leadership experience with a focus on coaching and providing structured feedback to team members.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.

This role requires flexibility for weekend and night shifts, with additional compensation provided. Interested candidates should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Position: Database Administrator

Work location: Putrajaya

Job Highlights:

We are seeking an experienced Database Administrator to join our team in Putrajaya. This position is critical in ensuring the integrity, performance, and security of our databases. The successful candidate will be responsible for managing database systems, performing regular maintenance, and providing technical support.

Key Responsibilities

• Database Backup: Ensure successful daily database backups are executed in a timely manner.
• Error Management: Monitor and resolve critical errors to maintain database integrity.
• Tablespace Monitoring: Maintain a minimum of free space in database tablespaces.
• System Health Monitoring: Oversee CPU and memory usage in the RHEL database environment to ensure optimal performance.
• Load Management: Identify and investigate unusual load patterns on the database.
• Application Server Monitoring: Check the EM Application Server for user activities that may cause CPU spikes; terminate sessions exceeding limits if necessary.
• Disaster Recovery Oversight: Ensure disaster recovery processes are functioning continuously.
• Record Lock Management: Utilize SQL scripts to manage user access to locked data.
• Table Lock Management: Use SQL scripts to release locked data for user access.
• Data Extraction and Transformation: Collaborate with Application Engineers to extract reports and transform data into user-friendly formats (e.g., .csv, .txt, .xlsx).
• Database Maintenance: Conduct monthly maintenance activities to keep the database healthy.
• Reporting: Generate monthly reports for management review.
• Data Analysis: Analyze user-requested data and provide insights.

Objectives

• Effectively manage database operations and ensure system reliability.
• Continuously improve processes related to database management and performance monitoring.
• Act as a key resource for technical issues related to databases.

 Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications (e.g., Oracle Certified Professional) are preferred.
  • At least 2-5 years of experience in database administration or a similar technical role.
  • Strong knowledge of SQL and experience with RDBMS systems (e.g., Oracle, MySQL).
  • Familiarity with backup and recovery procedures, performance tuning, and security practices.
  • Excellent analytical skills with a focus on problem-solving and process improvement.
  • Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.

This role requires flexibility for weekend and night shifts, as well as availability for both planned and unplanned downtime. Candidates must be prepared to accommodate these scheduling requirements.

Interested applicants should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave
• Personal development opportunities
• Paid training and development

Position: Database Administrator

Work location: Putrajaya

Job Highlights:

We are seeking an experienced Database Administrator to join our team in Putrajaya. This position is critical in ensuring the integrity, performance, and security of our databases. The successful candidate will be responsible for managing database systems, performing regular maintenance, and providing technical support.

Key Responsibilities

• Database Backup: Ensure successful daily database backups are executed in a timely manner.
• Error Management: Monitor and resolve critical errors to maintain database integrity.
• Tablespace Monitoring: Maintain a minimum of free space in database tablespaces.
• System Health Monitoring: Oversee CPU and memory usage in the RHEL database environment to ensure optimal performance.
• Load Management: Identify and investigate unusual load patterns on the database.
• Application Server Monitoring: Check the EM Application Server for user activities that may cause CPU spikes; terminate sessions exceeding limits if necessary.
• Disaster Recovery Oversight: Ensure disaster recovery processes are functioning continuously.
• Record Lock Management: Utilize SQL scripts to manage user access to locked data.
• Table Lock Management: Use SQL scripts to release locked data for user access.
• Data Extraction and Transformation: Collaborate with Application Engineers to extract reports and transform data into user-friendly formats (e.g., .csv, .txt, .xlsx).
• Database Maintenance: Conduct monthly maintenance activities to keep the database healthy.
• Reporting: Generate monthly reports for management review.
• Data Analysis: Analyze user-requested data and provide insights.

Objectives

• Effectively manage database operations and ensure system reliability.
• Continuously improve processes related to database management and performance monitoring.
• Act as a key resource for technical issues related to databases.

 Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications (e.g., Oracle Certified Professional) are preferred.
  • At least 2-5 years of experience in database administration or a similar technical role.
  • Strong knowledge of SQL and experience with RDBMS systems (e.g., Oracle, MySQL).
  • Familiarity with backup and recovery procedures, performance tuning, and security practices.
  • Excellent analytical skills with a focus on problem-solving and process improvement.
  • Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.

This role requires flexibility for weekend and night shifts, as well as availability for both planned and unplanned downtime. Candidates must be prepared to accommodate these scheduling requirements.

Interested applicants should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave
• Personal development opportunities
• Paid training and development

Position: Network Operations Center, Team Lead

Work location: Cyberjaya, Putrajaya

Job Highlights:

We are seeking an experienced NOC Team Leader to join our Network Operations Center located in Cyberjaya/Putrajaya. This newly created position involves overseeing half of the NOC Engineers and managing their direct line responsibilities. The Team Leader will serve as a crucial technical escalation point, particularly in incident management.

Key Responsibilities

• • Line Management: Directly manage a team of NOC Engineers, including conducting one-on-one meetings, approving holidays according to the agreed rota, and overseeing performance reviews.
  • Technical Escalation: Act as the first escalation point for NOC engineers, both internally within the company and externally with vendors and customers.
  • 24/7 Coverage: Ensure that the NOC maintains full shift coverage around the clock.
  • Process Improvement: Support the NOC by consolidating monitoring systems and streamlining workflows.
  • SLA Adherence: Ensure compliance with agreed service level agreements (SLAs) and quality standards.
  • Incident Management: Take an active role in managing incidents during major disruptions and participate in post-incident reviews.

Objectives

• • Lead the NOC team effectively while managing the 24/7 operational rota.
  • Focus on developing processes and analyzing workflows within the NOC department.
  • Serve as the primary escalation point for technical issues within the NOC.

Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Networking, Computer Studies, or a related field.
  • At least CCNA certification is required.
  • A minimum of 2-5 years of relevant experience in a technical role.
  • Strong knowledge of TCP/IP networking, including LAN, WAN, and WLAN management.
  • Familiarity with internetworking technologies like VLANs, STP, and routing protocols such as IGRP, EIGRP, OSPF, and BGP.
  • Prior experience in a technical role within an ISP, Telco, or Managed Services environment is preferred.
  • An ability to explain technical content to non-technical audiences.
  • A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
  • Demonstrated leadership experience with a focus on coaching and providing structured feedback to team members.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.

This role requires flexibility for weekend and night shifts, with additional compensation provided. Interested candidates should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

• Generate creative and captivating short-form video content for TikTok that aligns with the brand's voice and objectives.
• Stay updated on TikTok trends, challenges, and cultural moments to incorporate relevant and timely content into the social strategy.
• Manage the entire video production process, including filming, editing, sound design, and visual effects, ensuring the delivery of polished and high-quality content.
• Experiment with various video styles, techniques, and formats to maintain fresh and appealing content for diverse audiences.
• Interact with TikTok followers, monitor comments, and stay attuned to trends to cultivate a sense of community and drive meaningful interactions.
• Analyze video performance metrics and insights, adapting content strategies to enhance engagement

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Personal development opportunities
• Paid training and development

JOB DESCRIPTION:

• To support and assist the product marketing & social media in delivering on marketing objectives.

• To develop fresh and innovative creative approaches to social media marketing, utilizing existing and new tools.

• Updating documents and sales records.

• Observing and carrying out sales processes.

• To assist on plan, develop and execute sales & marketing strategies.

• To remain abreast of industry trends, digital developments and competitor activity and feed in new thinking.

• To involve in advertising and promotional activities through offline and online approaches to attract prospects.

• To assist to create regional content for company website

• Communicate well with customers.

• Assist the sales team with administrative tasks as needed.

• Reply chat customer and close sale.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Company trips

Job Description:

-Conduct LIVE Streaming as a Host on various online platforms on a daily basis. 

-Introduce, promote and demonstrate our products during LIVE Streaming. 

-Preparing livestream device and organize displayed product before livestream. 

-Develop and produce interesting and engaging content for broadcast/live stream with the audience. 

-Prepare and involve in content creation.

-Constantly updated on the latest marketing trends and happenings.

-Experience in Fashion Industry

-Responsible for managing live and preparing live report every day.

Requirement:

• Womens only
• Muslimah Appearance
• Cheerful, energetic, and confident on camera during live sessions.
• Fun, energetic and creative and NOT camera shy.
• Punctual
• Motivated and fast learner
• Able to work independent 
• Already have experience conduct a live

Perks & Benefits

• Commission and bonus
• Flexible working hours
• Casual dress code
• Company trips
• Personal leave
• Personal development opportunities

職位描述：

• 支持和協助產品行銷和社群媒體實現行銷目標。

• 利用現有和新工具開發社群媒體行銷的新鮮和創新創意方法。

• 更新文件和銷售記錄。

• 觀察並執行銷售流程。

• 協助規劃、制定和執行銷售和行銷策略。

• 隨時了解產業趨勢、數位發展和競爭對手活動並吸收新思維。

• 透過線下和線上方式參與廣告和促銷活動以吸引潛在客戶。

• 協助為公司網站創建區域內容

• 與客戶進行良好溝通。

• 視需要協助銷售團隊執行管理任務。

• 回覆聊天客戶並關閉銷售。

津貼和福利

• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 公司旅行

職位簡介

我們正在尋找一名系統工程師輪班加入我們的團隊，以幫助建置、維護和排除我們快速擴展的基礎設施的故障。您必須展現精湛的技術能力，提供關鍵任務基礎架構並確保最高水準的可用性、效能和安全性。您將採用輪班模式工作，以確保 24/7 的營運效率和支持，並保持我們的系統平穩、安全地運作。

職責

• 管理和監控所有已安裝的系統和基礎設施

• 安裝、設定、測試和維護作業系統、應用軟體和系統管理工具

• 主動確保最高水準的系統和基礎設施可用性

• 監控和測試應用程式效能是否存在潛在瓶頸，確定可能的解決方案，並與開發人員合作實施這些修復

• 維護安全、備份和冗餘策略

• 編寫和維護自訂腳本以提高系統效率並減少任何任務的人工幹預時間

• 參與資訊與營運支援系統的設計

• 提供二級和三級支持

• 與供應商和其他 IT 人員聯絡以解決問題

•確保對系統和基礎設施進行全天候監控，在指定的輪班期間及時識別和解決問題。

•在輪班期間為團隊成員和使用者提供系統支持，包括故障排除和指導。

要求和技能

• 電腦科學、資訊科技、工程或相關學科的學士/碩士學位

• 具備基於UNIX/Linux 的環境的安裝、設定和故障排除經驗。

• 安裝、設定和維護基礎設施伺服器（例如DNS、SMTP、NTP、LDAP）的經驗

• 應用程式堆疊的管理和效能調優經驗（例如，Tomcat、JBoss、Apache、NGINX）

• 具備RDBMS 管理和效能調校方面的知識（例如MySQL/MariaDB、Oracle、MSSQL）

• 雲端體驗，最好是在 Azure 中

• 虛擬化和容器化經驗（例如VMware、KVM、Redhat Virtulization、Docker、Kubernetes）

• 監控系統經驗（例如Nagios、Prometheus、Grafana）

• 擁有使用 NAS 儲存的知識或經驗

• 紮實的腳本技能（例如，shell 腳本、Perl、Ruby、Python）

• 紮實的網路知識（OSI 網路層、TCP/IP）

•該職位需要輪班工作，包括夜班、週末和假日，具體取決於輪班輪班。

• 輪班安排旨在確保 24/7 系統支持，其中可能包括根據業務需求進行輪班或固定工作時間。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

RESPONSIBILITIES

✍ Design and develop the respective platform codes, configurations, and unit testing.

✍ Ensure deliverables meet business requirements.

✍ Able to work with minimal supervision.

✍ Continuously resolving minor or major technical requests, inquiries, bug fixes, and complaints.

✍ Ensure all support or project activities comply with the quality assurance, audit specification, internal controls and standards.

✍ Provide up-to-date and accurate relevant documentation of changes, fixes, upgrades, enhancements of supported applications; and implementation of procedures per established standards.

REQUIREMENTS

✍ Diploma or Bachelor's Degree in Computer Science, Information Technology, Engineering or relevant fields.

✍ Minimum two(2) years of solid experience in Front-End design/development.

✍ Relevant experience but not limited to HTML5, CSS3, Javascript, React JS, AJAX, and Bootstrap.

✍ Experience in REST API, Liferay platform, and Figma Developer Mode an added advantage, BUT not mandatory.

✍ Experience with the Agile Scrum development environment is an added advantage.

✍ Good analytical, problem-solving, and organization skills.

JOB HIGHLIGHTS

✅ Local Malaysians reside locally only.

✅ 5-day work week with a hybrid/remote working arrangement.

✅ Excellent growth and career advancement opportunities.

✅ Competitive remuneration package.

Job description

If we sound like the type of organisation you might like to work for, we currently have an opportunity for a Digital Procurement Developer to join our Global Digital Procurement team. The Digital Procurement Developer will play an essential role in supporting our procurement operations by developing workflows, reporting routines, and automation solutions within the Ironclad CLM tool. With foundational skills in Ironclad, SAP Ariba, or other CLM systems, the individual will provide critical technical support. Strong knowledge of Python for programming, Tableau or Power BI for dashboards, and tools like Power Automate or Automation Anywhere for process automation is required. Additionally, the individual in this role will collaborate with cross-functional teams, proactively identifying opportunities for improvement in procurement processes. They will work closely with stakeholders to design data-driven solutions, creating interactive dashboards and automating repetitive processes. Furthermore, they will deliver training sessions on technical tools and workflows to enhance team capabilities. Overall, the Digital Procurement Developer will play a crucial role in enabling efficient, data-driven procurement practices globally, ensuring stakeholder satisfaction and improving operational performance. Strong problem-solving skills and the ability to manage complex tasks are essential for this role.

Role Summary:

This is an important role within the procurement team and will offer you a great opportunity to influence how the team develops of the coming years. The position holder will join the team here in Malaysia and act as a contact specifically for EITS purchase such as Hardware, software & cloud computing but will also assist with other categories of spend, such as marketing, professional services, HR, facilities and travel.

Main responsibilities include Creation and management of RFX , developing supplier / stakeholder relationships, negotiating contracts and market leading commercials, maintenance of quality / governance standards, reducing supply chain risk, enhancing systems to improve the buying process and leading procurement projects involving multiple departments / countries to bring value to the Experian business. Another main part of this role will be to promote and "sell" the benefit of the Procurement function to the wider business, hosting webinars and training sessions to internal groups.

What You'll Do:

• Define and document project pipeline and plan for FY period
• Negotiate & challenge suppliers and realize market leading commercials
• Strengthen business relationships with Internal stakeholders and main suppliers;
• Develop regional category strategy in partnership with Global lead;
• Improve cost-saving programs at both country and regional level
• Standardize procurement practices across businesses, countries and region
• Work with internal / external auditors and senior management to close the gaps and lead improvements based on audit findings
• Manage contract renewal and project pipelines
• Build a stakeholder engagement plan to support procurement strategy
• Set and create the regional category strategy for EITS  across the APAC region, in association with the Global category lead.
• Lead the category offering SME advice to internal stakeholders across the region

Role Summary:

This is an important role within the Asia Pacific procurement team and will offer you a great opportunity to influence how the team develops of the coming years. The position holder will join the team here in Malaysia and act as a main contact specifically for Marketing, HR, Insurance & Travel purchase but will also assist with other categories of spend, such as Hardware, software, cloud computing, professional services, and facilities.

Main responsibilities include Creation and management of RFX , developing supplier / team member relationships, negotiating contracts and market leading commercials, maintenance of quality / governance standards, reducing supply chain risk, enhancing systems to improve the buying process and leading procurement projects involving multiple departments / countries to bring value to the Experian business.

About the role:

• Set and create the regional category strategy for HR and Marketing across the EMAP region, in association with the Global category lead
• Develop regional category strategy in partnership with Global lead;
• Lead the category offering SME advice to company partners across the region;
• Analyze current market trends and supplier base to use best value opportunities across the region
• Work with company partners to identify and procure new HR and Marketing spend at best in market cost
• Produce data and analytic reporting to support and present to important partner groups
• Work with internal Legal teams to understand the impacts of legislation or other changes in the environment
• Guide compliance agenda with company partners and reduce risk exposure
• Work with internal / external auditors and senior management to close the gaps and lead improvements based on audit findings

• Monitor data center operations via a large array of tools to ensure maximum service availability
• Prompt and efficient triage and remediation of alerts and system notifications
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members · Stay current on Experian platforms, products, and service offerings

Requirement Gathering and Analysis

§  Accountable and responsible for the production of clear, high-quality, specific, unambiguous, and traceable, requirements, both functional and non-functional, for controlled changes of various complexities, and presenting them for review in accordance with the appropriate Definition of Ready.

§  Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required, and selects the most appropriate means of representing business requirements in the context of a specific change initiative.

§  Accountable and responsible for the definition of specific and measurable Acceptance Criteria

§  Accountable and responsible for the assessment of reported defects, non-functional requirements, and other technical debt, triaging severity and prioritizing resolution alongside feature work, to ensure not only that the product always meets established Quality Criteria, but that quality continuously improves.

§  Accountable and responsible for the generation of documents and other artifacts describing current and future product features and functions, using approved processes

§  Proactively develops and maintains own specialist expertise and commercial awareness, demonstrating understanding of the relevant business areas and its customers.

§  Responsible to learn the product(s), hands-on, to ensure proper understanding of context, features and functions, and to share knowledge with the team and other stakeholders, in both formal and informal sessions

Prioritization and Planning

§  Responsible for setting priorities and developing plans in collaboration with key stakeholders against planned objectives, in consideration of constraints, dependencies and competing interests, and ensuring that the product needs and vision are maintained.

§  Responsible for tracking progression over time to ensure client, business, and technical goals are met, supporting sprint planning and similar activities when required

§  Responsible for coordinating development and defect resolution across multiple teams, programmes and locations, and identifying dependencies between teams

§  Responsible for establishing an agile, iterative and data driven team or group backlog in collaboration with key stakeholders

§  Accountable and responsible for ensuring the timely progression of backlog items, including ensuring they are assigned appropriately, and the recorded status, in accordance with processes and procedures

§  Accountable and responsible for the regular presentation of progress, issues, and risks to all stakeholders

People Management

§  Line management of multiple Product Owners across multiple Agile teams in different product areas

§  Encourage a culture of collaboration, innovation, and continuous improvement within the product team.

§  Facilitate knowledge sharing and best practices across the team to enhance efficiency and effectiveness.

§  Responsible for the continual growth and success of team members, including:

o   Encouraging a culture of personal development ownership

o   Acting as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity

o   Ensuring that all team members have stretching goals, development plans and regular performance reviews to embed a high performance culture.

o   Support and induction of new team members ensuring development of technical knowledge and clarity around behavioural and cultural expectations

Working Practices with Product Owners

§  Membership of and active contribution to the Product Owner practice leadership team

§  Driving best practice around the Product Owners including, improving processes to increase efficiency and performance, set and update standards, etc.

§  Provide necessary guidance to Product Owners in relation to product capabilities

§  Providing leadership amongst peers, and more junior members of the team, ensuring quality through fair and challenging feedback

Working Practices and with Software Engineering Teams

§  Engaging with management and members of Software Engineering teams across the globe

§  Engaging regularly with Software Engineering leaders

§  Ensuring that Software Engineers understand requirements and acceptance criteria

§  Working with Software Engineering teams to discover underlying design gaps and/or technical gaps against associated risks e.g. security, performance, usability, etc.

Advocating Agile practices, to Software Engineering teams and other stakeholders to achieve increasingly Agile

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements
• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code on schedule and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures
• This role will report to the Software Engineering Director.

Role summary:

The KL GFS Billing Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. You will broaden & strengthen knowledge through leading & integrating varied Billing service challenges globally.  These include Billing operations support across markets such as APAC and UKI and the global task of loading Experian invoices onto customer portals across APAC, EMEA, UKI and NA regions.

What You'll Do:

• Help make decisions about the best way to implement the requirements to allow efficient billing processes for the markets we support
• Propose and implement process and commercial standardization that enables simpler automated solutions and processes including deploying major complex global Billing applications such as ARIA.
• Identify best practices and ongoing support to the business on billing process and functionality while ensuring it is in compliance with relevant policies / legislation
• Lead the integration of new acquisition billing processes into Experian which includes partnering with market FD and the business in deciding and thereafter implementing the best billing process and system solution to provide seamless support without any service disruption to the business
• Lead the Billing teams and monitor/manage operations delivery, project or development milestones, prioritization, and progress to ensure monthly operations support and project delivery.
• Provide regular updates to management and important partners, escalating issues ensure prompt resolution to maintain / achieve operational or project timelines
• Recommend process improvements opportunities, initiating actions or projects for continuous improvement
• Manage the daily billing operations across both Kuala Lumpur and India locations, to ensure smooth execution, target and timelines are met
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Review and respond to any billing and payment queries received from the clients
• Review the completeness of Billing-Interface reconciliation and month end AR to GL
• Point of escalation for all Billing process and systems matters, promoting UAT and Go live of system changes and procedures when needed
• Ensure billing process and controls are enforced and measured through Indicators Audit Control and Compliance
• Regular calls with defined partner to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any Billing support requirements
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• To change and pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change
• Seek feedback and is open to questioning their assumptions and can demonstrate confidence in handling challenges.

• Reconcile bank transactions (Upload daily bank account statement, reconcile all daily bank receipts/ payments in bank accounts including journal postings for bank related transactions in accordance with company policies)
• Analysing and rectify issues or enquiries, such as bank account variances or any other item pertaining to transaction within the entities supported, activity analysis for country finance commentary.
• Resolve CM related issues and disputes or escalate as required
• Preparation of bank reconciliation, loading into Certification, monitoring/ clearing aged items, attend balance sheet review calls with stakeholders if required.
• Stakeholder management includes collaboration with all parties (including country finance, controllerships, business finance, other GFS team, system experts, Group Finance etc) in handling daily/ ad hoc matters relating to entities supported.
• Continuously drive for improvement & streamline processes within cash management function
• Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests
• Understand and ensure compliance with Experian policies and be the first line of defence/ Gatekeeper of the books
• Manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy.
• Perform other responsibilities and duties periodically assigned by line manager to meet financial reporting requirements and/or other projects
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner

Job description

• Manage Market revenue processes such as contract review and management, revenue recognition, month-end-close, forecasting, project management, balance sheet analysis, annual budget activities, annual audit and risk matrix review
• Perform periodic reporting and forecasting analysis to identify key financial drivers, provide insightful commentary supporting ongoing business decisions
• Subject Matter Expert in Revenue Decision Engine (RDE) tool and continuous maintenance
• Collaborate with Group Revenue Recognition (GRR) team and Regional Financial Controllers to ensure contract review and revenue recognition processes are in adherence to Experian Accounting Policy with adequate evidence of revenue support
• Collaborate with Finance Director, Financial Business Partner and Financial Controllers to understand business performance, current issues and trends covering P&L, balance sheet and monitoring key KPI's to ensure reporting, budgeting and forecasting requirements are met
• Promote best practice by proactively participate in Global and Regional projects to drive continuous business process improvements, improve efficiency and add value to the business
• Ensure excellent and consistent data quality in the financial systems
• Ensure Experian finance system capabilities are being leveraged to optimize reporting efficiency.

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

Understands and translates functional into technical requirements

Works with an architecture team to design the components of the product suite

Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility

Coordinates the work within the boundaries of their teams and project

Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach

Implements correct, performant and reliable code on schedule and according to specification

Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible

Develops and maintains test automation efficiency and effectiveness

Responsible for defect closure and root cause analysis to avoid regressions

Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency

Collaborates and partners across different departments including support, consulting, product management, and engineering

Writes technical documentation for internal or external consumption, for developers of varying skills level

Influences system designs and plans from a testing perspective

Reviews, analyses and improves test coverage and reduces defect count for their product area

Collaborate with developers to bring new software releases and services into production

Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'

Develop and improve operational practices and procedures