Profit Management

• Managing the day to day commercial retail operations and achieving sales target.
• Compile and analyse sales results, retail KPIs and identify opportunities and performance gap to improve sales and service.
• Responsible for overseeing the operations of retail outlets, achieving sales targets and profitability, minimizing operating expenses, and implementing sales strategies.
• Planning for Annual Budgets.

Operation Management

• Monitor and ensure compliance to all retail standards and regulatory requirements by trade authorities, complex landlords and department stores.
• Design and implement effective Standard Operating Procedures (SOPs).
• Implement controls in cash collection, stock count schedules, stock control and inventory integrity.
• Ensure security of staff and business areas are in place and theft/pilferage preventive controls, surveillance cameras functioning and monitoring,
• Ensure effective manpower coverage for all stores and submission of staff OT hours.
• Recruit, train, develop, plan, organize the team from time to time
• Ensure housekeeping of all business areas are executed and maintained to the highest level of standards
• Take charge/participate in roadshow and other marketing activities to promote brand
• Drive business expansion by identifying new outlet and store opening opportunities.

Leadership

• Support stores to maintain productivity and retail operations standards, discipline, training and development.
• Cultivate effective communication to build/improve staff motivation and morale leading to a positive working attitude and environment.
• Conduct staff appraisal and performance reviews.
• Lead and coach staff towards achieving the sales goals and service standards and through trainings where required
• To tactically strategize and drive the outlets to achieve sales and services targets.
• To develop, motivate and inspire outlet staff towards maximum performance in surpassing targets via performance driven initiatives and rewards. Analyse outlet staffs Competency Gap and plan their training and development to meet acceptable standards, efficiency and productivity levels.
• To direct the outlet team in ensuring compliance to all policies and procedures. Review the guidelines and provide recommendations to the Management when necessary.
• To resolve escalated key customers’ problems/complaints and provide guidance to the team to ensure fast resolutions to meet the customers’ expectations and satisfaction.
• To effectively drive the outlet based on the Company’s objectives and performance initiatives and its effectiveness to the Management.
• To conduct periodic visits to outlets to ensure the set standards are achieved as well as continuously keep abreast to industry best practices. Ensure efficient and effective management as well as high performance sales.
• To build, enhance and maintain effective relationships with internal and external parties (i.e. local authorities, government bodies, the malls’ management) in order to ensure good support or approval to execute all related operational matters.
• To continuously review, feedback and propose enhancement to internal policies, systems, processes and procedures, and relevant marketing initiatives to ensure it enhance the operational efficiency and effectiveness of outlets.
• To manage, check and enforce all promotional programs, displays and key activities are delivered with the set standards.
• To provide coaching and guidance to outlet staff in meeting acceptable operation standards to achieve Customer Service & Experience objectives.
• To monitor and control the cost structures including manpower cost in achieving profitable, effective and efficient operations at outlets.
• To contact store managers and other outlet staffs to communicate relevant information.
• To mentor and motivate sales staff to put in their best in order to achieve financial goals.
• To develop and implement budget and plans for retail operations.
• To possess knowledge of visual presentation techniques, ability to interpret and achieve visual objectives.
• To work closely with Visual Merchandiser to utilise the space available and merchandises to ultimate profitability.
• To monitor inventory levels to determine the need for stock supply at each retail outlet.
• To set and regulate product pricing using results of market and demand analysis.
• To create customers’ awareness on of the outlets’ products and services.
• To effectively handle additional responsibilities as assigned by the Company on an as-needed basis from time to time

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Medical insurance

我們正在尋找一位充滿活力、注重細節的辦公室營運兼客戶經理加入我們的團隊。在此雙重角色中，您將負責管理日常辦公室運營，同時處理關鍵的會計任務。理想的候選人應具備強大的行政技能和會計知識，以確保辦公室順利且有效率地運作和準確的財務報告。

主要職責：

會計職能：

• 簿記和財務管理：
  • 維護公司準確且最新的財務記錄。
  • 準備並處理發票和付款。
  • 管理應收帳款和應付帳款，確保及時付款和收款。
• 財務報告：
  • 協助準備月度、季度和年度財務報表（資產負債表、損益表、現金流量表）。
  • 核對銀行對帳單和其他帳戶。
  • 支援準備預算和財務預測。
• 薪資和合規性：
  • 協助處理薪資單並確保及時向員工付款。
  • 確保遵守相關稅務法律和法規（例如商品及服務稅、增值稅、所得稅）。
  • 支援準備稅務申報和審計的財務文件。
• 一般會計任務：
  • 協助日常財務運營和報告。
  • 監控現金流並為管理層準備財務摘要。

辦公室運作：

• 行政支援：
  • 管理辦公用品、庫存和辦公設備。
  • 處理傳入和傳出的信件（電子郵件、電話、信件）。
  • 組織和維護辦公室文件，包括紙本文件和電子文件。
  • 協調辦公室活動、會議。
• 文件管理：
  • 準備業務文件，包括報告、簡報和提案。
  • 管理合約、採購訂單，並確保正確歸檔和記錄。

資格和技能：

教育要求：

• 會計、金融、工商管理或相關領域的學士學位。
• 額外的認證（例如 ACCA、CPA）更佳。

經驗：

• 擁有2-5 年擔任涉及辦公室管理和會計的類似職位的經驗。
• 有簿記、財務報告和辦公室管理經驗者優先。

技能：

• 熟練會計軟體（例如Unity Software）和Microsoft Excel 。
• 了解稅法和財務法規（例如商品及服務稅、增值稅、薪資和電子發票）。
• 較強的組織能力和對細節的關注。
• 優秀的溝通技巧（書面和口頭）。
• 能夠在快節奏的環境中處理多項任務並確定優先順序。
• 較強的解決問題的能力和積極主動的態度。

個人屬性：

• 可靠且值得信賴：嚴格的道德標準，具有保密能力。
• 適應性強：能夠輕鬆處理不同的任務並適應不斷變化的業務需求。
• 團隊導向：能夠與不同團隊協作並支援整體辦公室效率。
• 自我激勵：能夠在很少的監督下獨立工作。

薪資及福利：

• 基於經驗的有競爭力的薪水。

共同點和好處

1、有競爭力的薪資：

• 績效獎金：

2. 健康與保健福利：

• 醫療保險

3. 帶薪休假 (PTO)：

• 年假：通常，全職員工每年有12-14 天的有薪年假，隨著資歷或服務年資的增加而增加。
• 公共假期：根據馬來西亞法定假期日曆，員工有權在國家假期享有帶薪休假。這些可能因州而異，但國定假日包括農曆新年、開齋節和屠妖節。
• 病假：有薪病假
• 產假和陪產假：
• 體卹假：

4. 退休和社會保障福利：

• EPF（僱員公積金） ：
• SOCSO（社會保障組織） ：

就業保險： EIS（就業保險制度）

Company Overview: Founded in London in 2013, British Publishing House now operates 7 branches across Europe and has expanded into Asia with operations in Malaysia and Singapore.

Position Overview: Join our team as a Telemarketer and embark on an exciting journey connecting with influential personalities. In this role, you will research successful individuals in Malaysia and Singapore and invite them to interview sessions with our dedicated editors to share their inspiring life stories. Your main responsibilities include researching personalities and extending interview invitations.

Key Responsibilities:

- Conduct research to find prospective personality candidates based on the criteria and requirements set by British Publishing House.

- Approach prospective personalities through multi-channel communication platforms (via outbound calls, emails, chat, and social media).

- Schedule interview appointments (in-person or via video call) with personalities for our dedicated editors in the the CRM system.

- Utilize CRM software to update personality’s contact details and maintain interaction records between personalities, telemarketing, and editors in the system.

- Actively seek new opportunities for interview invitations through networking and social media.

- Collaborate closely with editors to achieve monthly sales and appointment targets.

Qualifications:

- SPM/O-Level, Diploma, or Degree in any field.

- Minimum 1 year of experience in telesales, marketing, or sales support.

- Proficiency in English, both written and spoken.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust - with clients.

- Self-motivated and goal-oriented, with a proactive approach to sales.

- Ability to work independently and as part of a team with a positive attitude and sunny disposition.

- Experience working towards time-based targets.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• High monthly earnings up to RM10,000 (including commission)
• Career advancement opportunities
• Positive work environment
• Proper guidance and training provided

職位描述：

我們正在尋找招募實習生加入我們的團隊，並在招募過程中獲得實務經驗。對於有興趣開始人力資源和招募職業生涯的人來說，這是一個絕佳的機會。

職責：

• 協助發布職缺資訊並管理職委員會
• 篩選履歷和入圍候選人
• 安排面試並與候選人協調
• 維護和更新候選資料庫
• 支援招募團隊執行各種行政任務

要求：

• 目前正在攻讀或剛畢業，獲得人力資源、工商管理或相關領域的學位
• 較強的溝通與組織能力
• 對招募流程有基本了解者優先
• 精通 Microsoft Office（Word、Excel、PowerPoint）
• 能夠獨立工作和團隊合作

您將獲得什麼：

• 招募和人力資源的實務經驗
• 洞察招聘流程和行業
• 有機會發展專業技能並與行業專業人士建立聯繫

實習津貼 RM1000

• 所需 OSHA 認證候選人
• 監控和評估現場安全問題
• 處理與安全相關的權威事務
• 向現場工作人員提供安全指導

津貼和福利

• 佣金和獎金
• 公司旅行
• 事假

Company Overview: Founded in London in 2013, British Publishing House now operates 7 branches across Europe and has expanded into Asia with operations in Malaysia and Singapore.

Position Overview: Join our team as a Telemarketer and embark on an exciting journey connecting with influential personalities. In this role, you will research successful individuals in Malaysia and Singapore and invite them to interview sessions with our dedicated editors to share their inspiring life stories. Your main responsibilities include researching personalities and extending interview invitations.

Key Responsibilities:

- Conduct research to find prospective personality candidates based on the criteria and requirements set by British Publishing House.

- Approach prospective personalities through multi-channel communication platforms (via outbound calls, emails, chat, and social media).

- Schedule interview appointments (in-person or via video call) with personalities for our dedicated editors in the the CRM system.

- Utilize CRM software to update personality’s contact details and maintain interaction records between personalities, telemarketing, and editors in the system.

- Actively seek new opportunities for interview invitations through networking and social media.

- Collaborate closely with editors to achieve monthly sales and appointment targets.

Qualifications:

- SPM/O-Level, Diploma, or Degree in any field.

- Minimum 1 year of experience in telesales, marketing, or sales support.

- Proficiency in English, both written and spoken.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust - with clients.

- Self-motivated and goal-oriented, with a proactive approach to sales.

- Ability to work independently and as part of a team with a positive attitude and sunny disposition.

- Experience working towards time-based targets.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• High monthly earnings up to RM10,000 (including commission)
• Career advancement opportunities
• Positive work environment
• Proper guidance and training provided

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Vendor Management Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Responsible to oversee and manage relationships with technology vendors and ensure their effective contribution to the bank’s digital and technology operations and strategic objectives.
• The role includes monitoring vendor performance, tracking service levels, and resolving issues or conflicts that may arise.
• There are also needs to collaborate with internal teams to conduct vendor assessments, evaluate risks, and implement strategies for vendor optimization and cost reduction.

What You'll Do:

• Assess and manage vendor-related risks, including vendor performance risks, contractual risks, cybersecurity risks, and regulatory compliance risks. Establish risk management processes and mitigation strategies. Monitor vendor compliance with relevant regulations, data privacy, and security standards. Conduct vendor audits and assessments as needed.
• Develop and maintain positive and collaborative relationships with technology vendors. Serve as the primary point of contact for vendor-related inquiries, escalations, and issue resolution. Foster strong vendor partnerships based on open communication, mutual trust, and alignment of objectives.
• Identify opportunities for collaboration and innovation with technology vendors. Encourage continuous improvement and value-add initiatives from vendors. Work closely with vendors to explore emerging technologies, market trends, and best practices. Facilitate vendor presentations, demonstrations, and knowledge sharing sessions.
• Track and manage technology vendor-related budgets, expenses, and invoices. Review and approve vendor invoices for accuracy and compliance. Conduct cost optimization analyses and negotiate pricing with vendors to achieve cost savings and efficiencies.
• Maintain inventory of technology vendors, contracts, and key vendor-related information. Regularly assess the vendor portfolio and vendor consolidation opportunities. Identify opportunities for strategic vendor partnerships, vendor rationalization, and vendor performance enhancement.
• Identify areas for process improvement within the vendor management function. Develop and implement standardized vendor management processes, templates, and tools. Drive initiatives to streamline vendor onboarding, vendor performance tracking, and vendor relationship management.

What We're Seeking:

• Experience in negotiating and managing contracts with technology vendors is highly desirable.
• In-depth knowledge and understanding of procurement processes, vendor selection, and negotiation strategies is necessary. Familiar with sourcing strategies, request for proposals (RFP) processes, supplier evaluation, and performance monitoring.
• Experience in managing vendor relationships and ensuring compliance with contractual obligations.
• In-depth knowledge and understanding of vendor management principles, best practices, and methodologies is necessary. Familiar with vendor selection processes, contract negotiations, performance monitoring, and relationship management. Significant experience in conducting vendor assessments, evaluating vendor capabilities, and assessing vendor risks
• Solid understanding of technology products, services, and industry trends. Familiar with a wide range of technology solutions, such as software licenses, hardware procurement, cloud services, and professional services engagements. Stay updated with emerging technologies and their potential impact on procurement strategies.
• Proficiency in conducting supplier evaluations, analyzing supplier capabilities, and assessing supplier risks is important. IT Vendor Management Leads should have experience in evaluating proposals, conducting due diligence, and selecting vendors that align with the organization's needs and strategic objectives. They should possess strong negotiation skills to secure favorable contract terms and pricing.
• Excellent relationship management and communication skills are vital for this role. Able to build and maintain positive relationships with technology vendors, establish effective communication channels, and resolve issues or conflicts in a collaborative manner. Competent in managing stakeholder expectations and influencing decision-making related to vendor management.
• Proficiency in data analysis, financial analysis, and cost management is necessary. Able to analyze vendor performance metrics, evaluate total cost of ownership, and identify opportunities for cost optimization and value generation.
• Possess strong financial acumen to manage vendor contracts within budgetary constraints.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Risk and Compliance Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Our first line technology compliance team and responsible for the effectiveness of controls based regulatory requirements, policies, standards and processes from a technology standpoint for our digital bank.

What You'll Do:

• Implement Key Risk and Control Indicators (KRIs/KCIs) to actively monitor and track non-compliance. Escalate and track to closure identified non-compliances.
• Develop and maintain relevant technology policies, standards and procedures to meet regulatory and corporate compliance requirements.
• Continuously monitor, track and ensure closure of technology and cyber security events, requests and submissions from generated tools, systems and users. Conduct regular effectiveness testing of technology controls.
• Track identified gaps and ensure that remediation meet internal compliance requirements or industry best practices.
• Communicate regularly with business users and other lines of defense (within the enterprise risk framework) to better understand latest technology compliance requirements
• Collaborate to manage internal risk acceptances raised and corrective risk remediation plan
• Support internal and external technology audits, and ensure timely audit and compliance reporting.

What We're Seeking:

• Familiar the latest Information Security principles, techniques, protocols and other industry IT governance standard best practices (e.g. ISO27001, NIST, ITIL, PCI-DSS).
• Preferably with one or more related certification in the areas of Technology Risk / Information Security – CRISC, CISM, CISA, CGEIT or equivalent.
• Knowledge of banking products and services and their supporting technology systems/platforms, with familiarity of front to back-office processes desired.
• Well-versed and solid have work experience related to BNM regulatory frameworks including policy documents on Risk Management in Technology, Outsourcing, Business Continuity Management, Management of Customer Information and Permitted Disclosures amongst others.
• Individual contributor who is delivery focused and possesses interpersonal skills, team player, have strategic thinking and encompassing the ability to build strategic collaborations.
• Excellent oral and written communication skills.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

Job Responsibilities 

• Establish and maintain General Ledger accounts within the core banking system and others operations system 
• Posting Financial Transactions to the General Ledger 
• Develop and implement financial and operating procedures to enhance the operational efficiency of business unit 
• Prepare and updated related reports as needed 
• Work closely with the Payment Operation team and Treasury Operations Team on ensuring accurate processing of settlement and refund related matters 
• Perform any other assignments given by the immediate superior 

Requirements 

• Proven experience working in finance operations or a similar role within the banking or financial services industry. 
• Excellent analytical and problem-solving skills with a keen attention to detail. 
• High proficiency in Microsoft Office applications 
• Ability to thrive in a fast-paced and dynamic environment. 
• Outstanding communication and interpersonal skills to effectively interact with internal team member. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture
• Personal development opportunities

Overview:

2 positions available:

• The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system.
• This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer.

Key Responsibilities:

A) Fraud Specialist (Agent) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Analyst_JR00000155

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.)
• To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system.
• Raise SAR to Compliance when needed (identification of mule account)
• Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss)
• Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts
• Any other tasks assign by Team Lead / Fraud M&D Lead

B) Senior Fraud Specialist (Team Lead) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Specialist--Team-Lead-_JR00000165

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Responsible for management, facilitating workflow and capacity management at team-level.
• Provide coaching support to team members to improve on performance.
• Supports escalation of issues raised by team members to senior management.
• Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank.
• Provide advisory regarding product specific issues that may arise.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., finance, business, criminal justice).
• Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi.
• Ability to work 24/7 shifts, including weekends and public holidays.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in English (written and spoken) and Microsoft Office applications.
• Good interpersonal, communication and organisational skills and is an effective team player.

Perks & Benefits

• Allowance (parking, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Free snacks
• Medical insurance
• Annual leave, Sick Leave, Childcare Leave, Family Care Leave and etc
• Open culture
• Personal development opportunities
• Paid training and development

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await! 

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. 

As a Rewards Product Manager of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary. 

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration. 

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today! 

About the Job 

• Lead the end-to-end product development process, taking ownership from ideation to launch for the rewards related products assigned to you. 
• Spearhead the development and enhancement of rewards features, collaborating closely with engineering teams and product designers to build the solutions. 
• Engage directly with customers or internal stakeholders to translate their requirements into actionable product features, steering prioritization and roadmap development. 
• Define and prioritize short and long-term product goals, ensuring clear communication with the team and stakeholders. 
• Collaborate closely with software engineers, product designers, operations, legal, compliance, and analytics teams. 
• Establish a comprehensive monitoring framework 
• Design and implement KPIs and metrics to measure the efficiency and effectiveness of the rewards processes. 
• Conduct regular analysis of rewards data to identify trends, anomalies, and areas for improvement. 
• Establish clear success metrics and support teams in achieving them. 

Requirements 

• Previous experience working as a Product Manager within rewards, loyalty programs, fintech, or financial services domains. 
• 2-4+ years of product management experience, with a preference for candidates who have worked closely with software engineers and have a good understanding of software development practices and system design. 
• Good level of knowledge on APIs (REST, JSON). 
• Comfortable working with data and utilizing it to make informed decisions. 
• Work with UX researchers and designers to ensure the product or feature provides a seamless and intuitive user experience. 
• Ability to cultivate strong relationships with diverse stakeholders. 
• Capable of transforming incomplete, conflicting, or ambiguous inputs into actionable plans. 
• Excellent written, verbal, and presentation skills with a strong command of the English language. 
• Demonstrated willingness to learn and adapt in a dynamic environment. 
• Experience working as a technical product manager is a plus. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Quality Assurance & Test Analyst of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Driving software quality and efficiency within our organization
• Designing test strategies, leading testing teams, and implementing best practices to enhance overall software quality.

What You'll Do:

Test Case Execution:  

• Execute test cases based on project requirements and test plans.  
• Follow pre-designed test cases or develop own cases to test various functionalities of the bank’s digital mobile platform and other solutions.  
• Conduct both manual and automated testing to validate software functionality.  
• Document test results and report defects to the development team. 
• Assist in setting up and maintaining testing environments and testing automation tools by administering configuration and troubleshooting tasks.  

Defect Tracking and Reporting:  

• Identify, document, and track software defects using issue tracking systems.  
• Provide detailed defect reports to assist developers in understanding and resolving issues. Communicate bugs clearly and concisely, providing detailed information for easy understanding and resolution.  
• Collaborate with the team to verify bug fixes and ensure the closure of reported issues. 

Regression and Performance Testing:  

• Conduct regression testing to ensure that new software changes do not adversely affect existing functionality, and performance testing to ensure the solution platform is able to withstand high workloads  
• Develop and maintain regression/performance test suites for different software applications.  

Test Documentation:  

• Create and maintain test documentation, including test cases, test scripts, and test data.  
• Contribute to the development and enhancement of test plans and test strategies.  
• Update test cases status, log testing efforts and maintain testing artefacts  

Collaboration:  

• Work closely with engineers, product managers, testing providers, system integrators and other stakeholders to understand project requirements. 
•  Analyze and clarify testing requirements with project managers, product team and engineers  
• Participate in team meetings to discuss testing progress, challenges, and potential improvements.  
• Communicate effectively with cross-functional teams to address quality concerns. 

 Automation Support:  

• Assist in the development and maintenance of automated test scripts. Collaborate with automation engineers to identify test cases suitable for automation.  
• Adherence to Quality Standards:  
• Ensure adherence to established quality standards and processes.  
• Contribute to the continuous improvement of testing processes and methodologies. 

What We're Seeking:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications.  
• Relevant certifications in software testing (e.g., ISTQB) are a plus. Minimum 3 years’ working experience in a software testing team, with some experience related to end-to-end testing for large scale and major technology projects. Experienced in test planning, test design, and test execution. 
•  Experienced in both manual and automated testing. Familiar with testing standards, tools, processes, and frameworks in Agile and/or Waterfall methodologies and with at least one programming languages (e.g., Java, JavaScript, Python, Ruby, Groovy) for test automation. 
•  A meticulous eye for detail and a commitment to high quality.  
• Excellent analytics and problem-solving skills Knowledge of version control systems and continuous integration tools.  
• Good communication skills to interact effectively with cross-functional teams and stakeholders.  
• Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. 
• Good domain knowledge of digital banking front-end or core banking applications. 
• Experience in managing testing on Digital platforms will be an added advantage.  
• Good cross-department communication and coordination skills, with an inquisitive mindset to ensure project implementation according to requirements in complex business and environmental situations. 

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

• Nearby public transport
• Smart casual dress code
• Medical insurance
• Open culture

About the Role

As a Head of Design or Head, Product Design, you will play a pivotal role in driving the success of our product design team. This role requires a strategic mindset, strong analytical skills, and a deep understanding of the financial industry.

Requirements 

• Mastered all aspects of the product design, such as crafting, pitching, managing, operations. Able to be hands on too when needed. 
• Able to lead on project level, product level and organisation level. 
• Solid experience to lead and inspire a diverse team of product designers, UX writers and researchers.  
• Mentoring, coaching team to bring out the best in them. 
• Be responsible not just on product design but for every customer touchpoint: OOH, key visuals.. etc. 
• Build rapport with every product owners within the organisation. Plus non product areas such as legal, compliance. Able to resolve issues and nuances of day to day business challenges.   
• Able to navigate ambiguity, solve difficult problems, finding solutions, and providing an actionable plan.  

Qualifications 

• At least 20 years of experience in the design industry. 
• Previous experience of contributing to high impact project in the company. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

The role 

This is a mid-senior role, you’ll work closely with the design manager, product manager to research, understand user needs and explore and design solutions with wireframes, flows and mockups to build prototypes. Subsequently with product market fit, shift towards hi-fidelity designs to build a functional product with the engineering team. 

You'll drive projects big and small, assess problems, take ownership, find solutions, and see things through to delivery with autonomy. You'll communicate clearly with your colleagues and lend a helping hand when needed. 

Requirements 

• A solid understanding of design craft, design principles and how to evaluate design success. 
• A good communicator, as you’ll be in a cross functional team. 
• Well verse in tools like Adobe suite, Figma, plus be able to pick up new tools if it necessary to get the job done. 
• Have previously shipped product. 
• Knowledge of the guidelines and standards for creating desktop, web and mobile based applications. 
• Design system and their implementation, to ensure consistency across products/brand. 
• Appreciation of UX, interaction, animation and motion design and how this can applied to enhance the overall experience. 
• Able to adapt and iterate designs based on new user insights, scope changes, or technical limitations. 

Qualifications 

• 4+ year's experience in product design. 
• Have a portfolio to showcase work.

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

Job Description:

• Execute end-to-end Treasury settlement workflows (validation, confirmation, releasing payment instructions):  
• Confirmation of deals against counterparties, including reviewing and matching of confirmations and resolution of trade discrepancies 
• Timely release of instructions for pre-matching and to ensure accurate trade settlement 
• Manual security and payment instructions preparation when required 
• Post trade functions and events such as fails management, corporate action events, and derivative trade reporting 
• Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues 
• Develop SOPs (including training materials) with key stakeholders 
• Participate in testing and support the implementation of the treasury system 
• Propose and process system enhancements to improve productivity and efficiency 
• Adhere to processing KPIs, SLAs and be compliant with internal controls and external regulations 
• Troubleshoot trade queries and resolve issues in an accurate and timely manner 
• Assist provide guidance, and/or on the job training to new team members 
• To keep up to date with Treasury Products 
• Assist and participate in Internal and External audit reviews. 

Requirements 

• >5 years in Treasury operations; strong knowledge across desks (FXMM, FI, Equities) will be an asset  
• Knowledge of RENTAS, SWIFT will be an advantage 
• Strong risk compliance mindset 
• Strong analytical, communication, and process development skills 
• Ability to multi-task, prioritize and manage time effectively 
• Excellent verbal and written communication skills in English 
• Good working knowledge of MS Office (Excel, Word) 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, medical leave, birthday leave

主要職責

1. 稅務合規和報告

• 監督所有適用司法管轄區的企業所得稅申報表和其他所需稅務申報（例如增值稅、銷售稅、工資稅）的準備和及時提交。
• 確保公司遵守當地、州和國際稅務法規。
• 與內部財務和會計團隊協調，確保準確、有效率的稅務報告。

1. 稅務策略與規劃

• 制定並實施稅務規劃策略，以合法有效的方式最大限度地減少公司的稅務義務。
• 與高階管理層密切合作，使稅務策略與整體業務目標（例如擴張、合併、收購或投資策略）保持一致。
• 提供與業務結構、融資和新市場（國內和國際）擴張相關的節稅解決方案。

1. 公司交易

• 就合併、收購、合資企業和其他公司交易的稅務影響提供建議。
• 在盡職調查過程中提供支持，以確定潛在的稅務風險和機會。
• 協助建立交易，以最大限度地減少稅務風險並優化整體財務收益。

1. 轉讓定價

• 就公司間交易的轉讓定價法規提供建議並確保其遵守。
• 準備和審查轉讓定價文件，確保定價政策反映公平原則並符合當地稅法。
• 在審計或與稅務機關發生爭議期間協助捍衛轉讓定價立場。

1. 稅務風險管理

• 識別可能影響公司財務狀況或營運的潛在稅務風險和問題。
• 制定降低稅務風險的策略，包括審查和建立交易以最大程度地減少風險。
• 在面臨稅務審計、爭議或稅務機關詢問時，與外部稅務顧問或法律團隊密切合作。

1. 間接稅（增值稅/消費稅）

• 就各個司法管轄區的間接稅處理提供建議，包括增值稅 (VAT)、商品及服務稅 (GST) 和其他銷售稅。
• 與財務團隊合作，確保在公司交易中正確應用間接稅並遵守當地稅法。

1. 稅務審計和爭議解決

• 與地方、州和國際稅務機關協調和管理稅務審計。
• 代表公司進行審核，根據需要提供文件和解釋。
• 如有必要，請談判和解或稅務爭議解決方案，並努力與稅務機關解決有爭議的問題。

1. 稅務報告和預測

• 與財務團隊合作，確保公司財務報表中的稅務撥備準確無誤。
• 協助準備稅務預測和估算，就稅務變化對公司財務預測的潛在影響提供建議。

1. 研究和持續學習

• 隨時了解可能影響公司國內和國際稅務狀況的稅法變更和更新。
• 對可能影響業務策略的複雜問題和新出現的稅務趨勢進行稅務研究。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險
• 事假
• 有薪培訓和發展

Job Responsibilities:

• To market and sell company’s products to pharmacies, clinics and hospitals
• To grow assigned territory market share and achieve personal sales target
• To develop and maintain good relationship with new and existing customers.
• To develop a deep understanding of Target customers and making accurate proposals and closing sales
• Attend to potential customers’ enquiries & leads, prepare and follow up on proposals.
• Willing to travel outstation

Requirements:

• SPM, Diploma or Degree
• Fresh Graduate Are Welcome
• Willing to travel outstation.
• Personal qualities of initiative, drive and commitment to succeed are essential
• Possess a car with a valid driving license
• Applicants should be Malaysian citizens or hold relevant residence status.

Perks & Benefits

• High Basic + Attractive Commissions
• Allowance (travel stipends, transportation, etc.)
• 5 Working Days
• Personal leave
• Open culture
• Personal development opportunities

主要職責：

• 從提供的潛在客戶名單或資料庫向潛在客戶發起出站呼叫。
• 深入了解我們的產品/服務，並有效地向潛在客戶傳達其功能和優勢。
• 與潛在客戶建立融洽的關係，積極傾聽他們的需求，並據此調整你的宣傳。
• 提供有說服力的銷售宣傳並克服異議，將潛在客戶轉化為客戶。
• 準確記錄所有互動、更新客戶資料並維護綜合資料庫。
• 達到或超過月度和季度銷售目標和 KPI。
• 跟進那些表現出興趣但尚未做出承諾的潛在客戶。
• 透過解答詢問、解決問題並確保客戶滿意度，提供卓越的客戶服務。
• 隨時了解產業趨勢、競爭對手和客戶偏好，以便相應調整銷售策略。
• 準備並提交定期銷售報告以追蹤績效並確定需要改進的領域。

要求： -

• 至少 4 年電話銷售或對外銷售經驗，最好是在類似行業。
• 較強的口頭和書面溝通能力。
• 出色的人際交往能力和快速建立融洽關係的能力。
• 以目標為導向，自我激勵，有實現目標的強烈慾望。
• 能夠獨立工作並作為團隊的一部分。
• 了解所提供的產品/服務以及令人信服地傳達這些資訊的能力。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

Responsibilities :

• Managing and overseeing the daily operations of the accounting department.
• Monitoring and analysing accounting data and produce financial reports or statements.
• Establishing and enforcing proper accounting methods, policies and principles.
• Coordinate and complete annual audits.
• Provide recommendations.
• Improve systems and procedures and initiate corrective actions.
• Assign projects and direct staff to ensure compliance and accuracy.
• Meet financial accounting objectives.
• Establish and maintain fiscal files and records to document transactions.

Requirements :

• Possess at least a Bachelor's Degree, Post Graduate in Accounting or professional qualification
• Proven working experience as Accounting Manager, Accounting Supervisor or Finance Manager.
• Advanced computer skills on MS Office, accounting software and databases.
• Proficient in manipulating large amounts of data.
• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations.
• Attention to detail and accuracy.
• Strong leadership skills, proactive and result-oriented.

Benefits :

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Performance bonus

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

JOB OVERVIEW

• This role provide property investment advice to clients after careful
• Reports to Head of Sales and Marketing/ Sales Manager

RESPONSIBILITIES & DUTIES

• Assisting clients to make sound property-purchasing decisions.
• Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
• Analyzing market trends and demographics to identify the most sought-after and profitable areas.
• Consulting with clients to identify their needs, preferences, and financial concerns.
• Maintaining an extensive database of all properties for sale.
• Supporting real estate agents
• Communicating with legal counsel to prepare sale and lease documents.

REQUIREMENTS

• SPM or High school diploma
• Bachelor's degree in Real Estate, Finance, Business Administration or related field is preferred.
• Proven experience in real estate.
• Strong negotiation skills.
• Excellent analytical skills.
• Effective communication skills.
• Exceptional customer service skills.

Job Responsibilities

1. Reporting to senior management and performing general secretarial duties including taking dictation, typing, attending to incoming calls, and provide office administrative support.
2. Proper arrangement of business appointment, travelling, visa and accommodation of directors.
3. Taking minutes of Department's meeting and prepare meeting report. 
4. Coordinate all the activities of Director and keeping record of all meetings and appointments.
5. Scheduling appointments, maintaining an events calendar, and sending reminders. 
6. Handling all incoming and outgoing correspondence.
7. Preparing facilities for scheduled events and arranging refreshments, if required.
8. To attend to Director personal and administrative matters which include checking and compilation of claim, phone bill payment, passport renewal, purchasing of business gift etc.
9. Undertake other special assignment, ad-hoc functions and related duties.

Job Requirement

1. Diploma, Advanced/Higher/Diploma in Business admin, secretarial course or equivalent.
2. Certification in secretarial work, office administration or related training.
3. 3 years of experience as a personal assistant would be advantageous. 
4. Advanced typing, note-taking, recordkeeping, and organizational skills. 
5. Working knowledge of printers, copiers, scanners, and fax machines.
6. Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding. 
7. High integrity and able to handle confidential information well.
8. Excellent written and verbal communication skills.

Job Requirements:

• Candidate must possess Diploma/ Bachelor's Degree in Marketing, Digital Marketing, or equivalent.
• Proficiency in photography, filming, and editing is advantageous.
• Comprehensive knowledge of various social media platforms.
• Strong editing and writing abilities to produce interesting and flawless social media content.
• Inventive, creative, capable of multitasking, and well-aware of and sensitive to market trends.
• Creative, innovative, multitasking & good attention/sensitive to market trend.

Job Description :

1. E Create, curate, and manage published material (written, video, and image) on all social media platforms (FB, IG, XHS, Tik Tok) with an acute eye for content development. and ensure all multimedia content adheres to company guidelines and is of the highest standard.

2. Planning marketing campaigns and launching marketing initiatives Creating a plan for the daily social media postings of information, able to monitor and analyze post-performance, and create advertising across all social media platforms in order to better understand the interests, preferences, and behavior of the target audience. Every product should have a plan, be promoted, and have strategies for social media, the corporate website, advertisements, and product descriptions. Readability should be improved by editing and polishing the text that already exists.

3. Monitor the effect of new media promotion, analysis, and user feedback. Summarize and identify efficient operational strategies to improve user engagement, grow the fan base, and promote more interaction.

4. Plan, execute, and keep an eye on all internet marketing initiatives and advertisements to achieve or exceed established standards.

5. Able to filming and edit short video

6.Maintain and update the company's website and social media platforms with relevant content.

7.Execute ad-hoc tasks assigned by the manager.

JOB OVERVIEW

• This role provide property investment advice to clients after careful
• Reports to Head of Sales and Marketing/ Sales Manager

RESPONSIBILITIES & DUTIES

• Assisting clients to make sound property-purchasing decisions.
• Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
• Analyzing market trends and demographics to identify the most sought-after and profitable areas.
• Consulting with clients to identify their needs, preferences, and financial concerns.
• Maintaining an extensive database of all properties for sale.
• Supporting real estate agents
• Communicating with legal counsel to prepare sale and lease documents.

REQUIREMENTS

• SPM or High school diploma
• Bachelor's degree in Real Estate, Finance, Business Administration or related field is preferred.
• Proven experience in real estate.
• Strong negotiation skills.
• Excellent analytical skills.
• Effective communication skills.
• Exceptional customer service skills.

JOB OVERVIEW

• This role provide property investment advice to clients after careful
• Reports to Head of Sales and Marketing/ Sales Manager

RESPONSIBILITIES & DUTIES

• Assisting clients to make sound property-purchasing decisions.
• Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
• Analyzing market trends and demographics to identify the most sought-after and profitable areas.
• Consulting with clients to identify their needs, preferences, and financial concerns.
• Maintaining an extensive database of all properties for sale.
• Supporting real estate agents
• Communicating with legal counsel to prepare sale and lease documents.

REQUIREMENTS

• SPM or High school diploma
• Bachelor's degree in Real Estate, Finance, Business Administration or related field is preferred.
• Proven experience in real estate.
• Strong negotiation skills.
• Excellent analytical skills.
• Effective communication skills.
• Exceptional customer service skills.