The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

SCOPE OF RESPONSIBILITIES 

Planning, developing, preparing, reviewing, coordinating and monitoring maintenance schedules to ensure compliance with operation & maintenance manual standards by proper deployment and supervision of the maintenance works.

Ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating a process approach, risk-based thinking, and implementing improvements to enhance performance.

KEY TASK

1. Responsible for the efficient operation, maintenance and improvement of all mechanical and electrical installations, transformers, Compact Subs and Consumer Sub-stations.
2. Troubleshoot problems in a timely and effective manner.
3. To monitor any contractor or 3^rd party working along the ALR’s expressway. To check their permit, insurance and type of work. Shall report to superior if any non-compliance detected.
4. Work closely and provide support to other interdepartmental.
5. Provides relevant information and reports to immediate superior regularly: daily and weekly reports.
6. Monitor and record performances of tunnel critical assets (pumps, gates etc)
7. 24 hours on standby to attend breakdown or flood operations
8. Assist immediate superior in any other tasks or assignments as required.
9. Any other duties that may be assigned from time to time by the management.
10. Undertake other duties as directed by the Head of Group Mechanical Electrical and Instrumentation.

Position Requirements

Qualification

Minimum of Certificate of Competency Category for A0 / A4 issued by the Energy Commission or a recognized qualification equivalent to it.

Experience

At least 2 years’ working experience in the Maintenance Field or 1 year in a similar field.

Specific skills/ abilities

Knowledge in handling Mechanical and Electrical Equipment

Personal qualities

Fast Learner and able to work under pressure. Able to work long hours and willing to work during public holiday.

Location

Workplace location either KESAS, LIRTAK, SPRINT or SMART (Amanat Lebuhraya Rakyat Berhad).

Job Brief:

As a Creative Designer, you will be responsible to reconstruct words into intriguing visuals as means to improve customer engagement, as well as their understanding of services/products offered by The Joey Yap Group, come up with fresh inputs in the spirit of company growth and tap into creativity when the situation beckons.

Job Responsibilities:

• Have a creative flair and strong ability to translate messages into digital solutions and artwork
• Design engaging, visually appealing interfaces (input controls, navigational components, informational components, etc.)
• Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces
• Contribute fresh ideas and perspectives to the team when new challenges arise
• To be up to date with design trends and technological advancements to constantly improve company products

Job Requirements:

• Preferably 2-3 years experience in multimedia design, web design or related roles.
• Fresh graduates are welcomed.
• Degree or Diploma in Graphic Design or related fields.
• Team player, proactive and adaptable in a fast-paced environment, with the ability to work autonomously and meet deadlines.
• Proficient in English, Mandarin for bilingual content creation.
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop, etc.)
• Ability to create website designs, produce sample sites and knows how to do digital retouching and image editing.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Brief:

Seeking a Senior Software Developer to drive full SDLC, collaborate with teams, write efficient code, troubleshoot defects, ensure quality, and enhance internal processes while staying updated with emerging technologies.

Job Responsibilities:

• Participate in the full SDLC from requirements gathering, design, development, testing, to deployment and maintenance of new and existing software applications.
• Collaborate closely with cross-functional teams to ensure the successful delivery of projects within defined timelines.
• Write clean, efficient, and well-documented code.
• Troubleshoot, debug, and resolve software defects in existing applications.
• Ensure code quality through code reviews, testing, and adherence to best practices.
• Stay updated with emerging technologies and industry trends to continuously improve skills and deliver innovative solutions.
• Contribute to the development of internal processes and tools to increase productivity and efficiency within the team.

Job Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 5+ years of experience in software development with strong expertise in Java, Bootstrap, Framework 4.0, jQuery, HTML, and ASP Classic.
• Database Management: Expertise in SQL databases such as MySQL
• Familiarity with Visual Basic and experience in maintaining legacy systems.
• Security Best Practices: Knowledge of application security (encryption, authentication, security assessments)
• Proficiency in English, with excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Demonstrated interest and passion for the industry.
• Ability to work both independently and as part of a collaborative team.

Job Brief:

Evaluate and negotiate motor claims, ensuring fair settlements and cost efficiency. Handle repair approvals, challenge adjuster recommendations, and manage investigations as needed. Provide coaching to enhance team skills and ensure accurate system entries for seamless claims processing.

Job Responsibilities:

• Motor technical assessment
• Negotiate with repairer on approval sum
• Manage, negotiate and challenge adjuster's recommendation.
• Process/issue approval to repairer and/or next steps; i.e. to conduct further investigation i.e. ODI
• Coach/guide/knowledge transfer on automobile claims assessment skill.
• Necessary entries into claims systems/Merimen, if any

Job Requirements:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

1. To lead the team in the administration of corporate insolvency and restructuring engagements which include (i) liquidation, (ii) receivership, (ii) judicial management, (iii) scheme of arrangement, (iv) monitoring / special accountant, and (v) debt restructuring.
2. To manage progress, scheduling and delivery of work
3. To perform financial review and preparation of restructuring proposals
4. To coach and guide junior team members, and review their work
5. To plan delegation of work and team tasks, and support team members
6. To assist with special project(s), as assigned, and completes it timely

Job Requirements:

• Degree in relevant industry
• Preferably with professional qualification
• Minimum 10 years of experience
• Able to speak and write in English
• Good interpersonal and communication skill
• Strong analytical and problem-solving skill
• Able to work in a fast-paced environment and manage multiple deadline
• Outspoken 

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

• Respond to technical queries in relation to professional and regulatory standards.
• Plan and conduct internal and external training relating to professional and regulatory standards.
• Keep updated with the professional and regulatory standards including conduct of research and studies from time to time.
• Monitor and report on the operating effectiveness of the Firm’s level of quality control.
• Assist to implement changes to the audit methodology in order to maintain compliance with the applicable approved accounting and auditing standards in Malaysia.
• Ensure the quality of audit engagements carried out within the Firm are in compliance with professional standards and the Firm’s requirement.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirement:

• A Bachelor's Degree or equivalent in Accountancy, Finance, or a related field is required.
• Preferably a member of a recognised accounting body (i.e., MIA / MICPA / ACCA / ICAEW or equivalent).
• Minimum 8 years of working experience in related fields, including audit experience, in well-established professional services firms will be an added advantage.
• Have sound knowledge of international and local accounting as well as auditing standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills besides the ability to learn and adapt quickly.
• Able to work independently, with strong attention to detail and the ability to generate high-quality deliverables.
• Strong analytical skills and problem-solving

We are seeking a skilled Dynamics 365 CRM Consultant with a strong background in banking domain implementations. The ideal candidate will have hands-on experience in implementing Dynamics 365 CRM solutions, particularly within retail banking or other banking sectors. This role involves working closely with business users to gather requirements, design solutions, and implement the Sales and Service modules to optimize customer relationship management processes.

Key Responsibilities:

• Lead end-to-end Dynamics 365 CRM implementation projects within banking environments.
• Collaborate with business users to gather requirements and translate them into effective CRM solutions.
• Customize and configure the Sales and Service modules to align with business processes.
• Provide hands-on expertise in Dynamics 365 CRM development and integration with banking systems.
• Ensure the delivery of scalable, secure, and compliant CRM solutions tailored to the banking domain.
• Facilitate user training sessions and provide ongoing support post-implementation.
• Regularly communicate with stakeholders to provide updates on project progress and address any challenges.

Qualifications:

• Proven experience in Dynamics 365 CRM implementation within the banking industry, particularly retail banking.
• Strong understanding of banking operations and processes.
• Expertise in the Sales and Service modules of Dynamics 365 CRM.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Ability to work collaboratively in a cross-functional team environment.

Preferred Skills:

• Knowledge of integration tools and techniques for connecting Dynamics 365 with other banking systems.
• Familiarity with regulatory compliance requirements in the banking domain.

Job Brief:

We are seeking a detail-oriented and analytical Data Analyst to join our team. The ideal candidate will possess strong analytical skills, proficiency in data analysis tools, and a passion for uncovering actionable insights from complex datasets. 

Job Responsibilities:

• Prepare and maintain database, sales reports, records, and documentation.
• Collect and analyze data from various sources to support business decisions.
• Prepare reports, dashboards, and visualizations to present insights.
• Perform data cleaning and ensure data accuracy and integrity.
• Assist in customer inquiries, providing product information, resolving issues, and ensuring a high level of customer satisfaction
•  Assist the sales team with administrative tasks

Job Requirements:

• Diploma or Degree in Data Analytics, or a related field.
• Good communication skills in English, Mandarin is a plus.
• Fresh graduates are welcome to apply.
• Detail oriented and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

Job Brief:

The Senior Analyst of Planning & Performance Management provides supporting roles for engaging and coordinating across functions and levels in the capacity of Business Planning and Performance Management within MRANTI and external stakeholders, i.e. MOSTI, MOF and other ministries as and when required. This includes supporting functions in the strategic planning process; review of strategic partnership; evaluating business opportunities; providing insight and direction in new market development; preparing strategic reports, recommendations and presentations; and gathering market and competitive intelligence.

Job Responsibilities:

• Strategic Orientation – Support the generation of a strategic plan that integrates numerous business issues, functions and resources for effective action. Identify potential strategic partners, alliances and relationships to expand core product lines or bring new product lines to the organisation.
• Communication – Develop, communicate, & support implementation & execution of business development growth strategies & processes to meet both market share & revenue goals. Communicate the Business Development strategy to CEO and Senior Management.
• Market Knowledge – Develop & grow business relationships in all market segments vital to the success of the Company. Able to anticipate, to capitalise on and possibly drive changes in the market.
• Result Orientation – Liaise with members of staff to ensure top level client experience in all cases of client interactions from follow up to delivery and needs assessment.
• Collaboration & Influence – Build and strengthen networks and relationships with key stakeholders such as ministries, government agencies, industry players and private companies across various sectors.
• People and Organisation Development – Identify and develop resources relevant to business development and sales goals. Oversee the organisational effectiveness, transformation execution management, and leadership development of the organisation towards improving the core competency of the company.

Job Requirements:

• Candidate must have a Bachelor’s degree in Business Administration, Business Information System, Finance and other relevant disciplines that is equivalent.
• Possesses a minimum of 6 to 8 years of professional work experience in Strategic Planning and Performance Management.
• Well versed with Strategic and Business Planning tools or methodology, i.e. Strategy Map.
• Possesses the experience and knowledge in the following:

1. Understanding of the technology and innovation ecosystem.
2. Designing and executing Performance Management and Reporting framework.
3. Google Suite applications and MS Office (Excel and PowerPoint).

• Ability to work with recent technological applications relating to daily tasks.

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

1. Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service

2. To maintain desired levels of  productivity &  accuracy on audits performed by self

3.To coach front line agents on overall SOP, Process and new changes 

4.Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement  projects

DUTIES AND RESPONSIBILITIES :

• Performs chat & call monitoring and provides trend data to the site management team.

• Uses a quality monitoring data management system to compile and track performance at team and individual level.

• Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.

• Analyse CSAT ratings for the country/ BPO to identify customer pain points. 

• Flag non performing agents & support performance with coaching & feedback interventions via team leader

• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives 

• Participate in  calibration calls to improve overall understanding & usage of QA Scorecard

REQUIREMENTS:

•  Ability to speak, read & write Lao & English Is mandatory

• Good customer service skills and dedication to providing exceptional customer care

We are looking for Diploma, Degree, Masters & PhD students for the following positions:

• Business & Research Analyst
• Sales, Marketing & Advertising Assistant
• Communications & Public Relations Assistant
• Graphic Design & Multimedia Assistant
• Logistic & Supply Chain Support

General Requirements:

• Proficiency in Microsoft word, excel & PowerPoint
• Strong verbal and written communication skills in English.
• Exceptional interpersonal skills, proactive attitude, and willingness to learn
• Internship duration ranges from three to six months.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Job Responsibilities:

• Oversee the secretarial department, ensuring that all corporate governance and compliance matters are handled effectively.
• Prepare and maintain official company documents, including financial filings and board meeting minutes.
• Coordinate the logistics of board meetings, including scheduling, preparing agendas, and follow-up on action items.
• Ensure compliance with statutory obligations and corporate regulations, acting as a liaison with legal authorities.
• Maintain records of company shareholders and directors, ensuring accurate and timely updates.
• Assist in the development and implementation of corporate governance policies and procedures.
• Advise the organization on best practices for corporate governance and regulatory compliance.
• Provide training and support to staff on legal and secretarial practices and procedures.
• Stay updated on developments in corporate law and governance, ensuring the company remains compliant.

Job Requirements:

• Bachelor's degree in Law, Business Administration, or related field; a professional qualification in corporate governance or company secretarial practice is an advantage.
• At least 5-7 years of relevant experience in a corporate secretarial environment.
• In-depth knowledge of corporate laws, governance frameworks, and compliance regulations.
• Excellent communication and interpersonal skills, capable of dealing with complex issues.
• Strong organizational skills with the ability to manage multiple priorities and work to tight deadlines.
• Detail-oriented with a strong commitment to accuracy and integrity.
• Ability to work independently and collaboratively within a team.
• Proficiency in English and Bahasa Malaysia; additional languages are a plus.
• Proven problem-solving skills and the ability to maintain confidentiality.

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

Loqate, a GBG solution

Helping every business in the world reach every customer in the world. Sounds good, doesn’t it. That’s the vision of GBG’s Location Intelligence business. But what does it really mean?

We help our customers connect with their customers quickly and easily. We do this through world-class data, innovative technology and our team of dedicated and experienced people.

Customers range from the smallest online shops to the biggest global technology companies, and a range of channel partners, with everyone in between. Each customer is as important as the next, ensuring our solutions meet all customers’ needs is vital to our success.

With dedicated offices in the UK, Germany, New York City, KL and Singapore, our business is proven to deliver double-digit growth each year, this will continue to help GBG Loqate become leaders in address data solutions for APAC. In China our team has already attracted some of the regions’ most successful eCommerce brands that export to the rest of the world. 

The role

This is an acquisition sales (hunter) role. The role is in place to deliver our “new logo” business target from primarily from the eCommerce sector in KL and more widely across South East Asia working with businesses operating regional headquarters from KL.

The role is predominantly field based and involves progressing inbound enquiries to conclusion and where required an element of outbound calls/contacts to prospects, leads and opportunities.

What you will do

Role Summary 

• Work with the VP Sales and SDR to research prospects within allocated sectors to create a prospect pipeline
• Manage prospecting process using appropriate sales tools (Linkedin Premium, referrals, personal networks, etc)
• Make appropriate outbound contact (phone/email/social) to move prospect to lead and closure 

Focus Areas

• Pro-actively manage all opportunities within pipeline. Establish working routines to support the time and territory management of the different tasks associated with this.
• Drive opportunities through the pipeline stages to “sold” by using appropriate sales process and plays (phone, email, social, demos, Zoom etc). Handle objections and offer additional/alternative solutions.
• Build and develop customer relationships and maintain communication throughout the sales cycle.
• Identify any revenue shortfalls and ensure these gaps are filled through pro-active activity.
• Gain feedback throughout the sales cycle and share with wider team, marketing and research as appropriate to ensure continuous improvement to the process.
• Cross sell additional products through the process.

What are we looking for

Qualifications & Experience

• Proven experience within a software/technology new business sales role with evidence of meeting / exceeding sales targets
• Experience working with marketing and digital agencies to create referral programs delivering direct revenues.
• Experience of working with the Shopify ecosystem and other APAC based Marketplaces and Site Builders would be advantageous.
• Experience of software legal contracts
• Experience of SaaS software and commercial pricing models highly advantageous
• Experience of address management software highly advantageous
• Technical background would be advantageous
• Experience of working in a fast-paced customer focused environment
• Excellent understanding of managing a sales pipeline, including ability to self-create and close from cold – pipeline management and time management skills
• Excellent oral, written communication and negotiation skills

Person Profile

• A hungry self-starter takes ownership for own performance
• Passionate about professional sales
• Highly ambitious with drive and determination
• Has a competitive nature
• Confident and outgoing with excellent interpersonal skills; a people person who is engaging, communicative and outgoing
• Resourceful with a tenacious approach, able to handle pressure, resilience is crucial
• Always presents a professional image
• Excellent commercial and business acumen
• Able to overcome objections and remain resilient
• Delivers highest standards of performance
• Proven success in contributing within a team environment
• The ability to think and act quickly, particularly under pressure
• Flexibility with reference to working hours and open to travel in the APAC region
• A hungry self-starter takes ownership for own performance
• Passionate about professional sales
• Highly ambitious with drive and determination
• Has a competitive nature
• Confident and outgoing with excellent interpersonal skills; a people person who is engaging, communicative and outgoing
• Resourceful with a tenacious approach, able to handle pressure, resilience is crucial
• Always presents a professional image
• Excellent commercial and business acumen
• Able to overcome objections and remain resilient
• Delivers highest standards of performance
• Proven success in contributing within a team environment
• The ability to think and act quickly, particularly under pressure
• Flexibility with reference to working hours and open to travel in the APAC region
  
  

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Job Responsibilities:

• Lead and manage the secretarial function of OCI M SDN BHD, ensuring compliance with corporate governance and regulatory requirements.
• Oversee the preparation, drafting, and filing of statutory documents, ensuring timely submissions to relevant authorities.
• Direct the organization and documentation of Board meetings, including agendas, minutes, and follow-up actions to ensure effective governance.
• Provide expert advice to the Board of Directors and senior management on corporate governance practices and regulatory changes.
• Ensure that corporate records are maintained accurately, including registers of shareholders and directors, and manage the company’s statutory books.
• Monitor compliance with company policies and procedures, and recommend improvements to enhance efficiency and effectiveness.
• Coordinate with external regulators, advisors, and service providers to ensure compliance with applicable laws and regulations.
• Develop and deliver training programs on corporate governance and secretarial practices for staff and directors.
• Stay updated on legal and regulatory developments affecting corporate governance to ensure the organization remains compliant.

Job Requirements:

• Bachelor's degree/ Master's degree in Law, Business Administration, or a related discipline; a professional qualification in company secretarial practice (e.g., ICSA) is highly desirable.
• Minimum of 10 years’ experience in corporate secretarial or governance roles, with at least 5 years in a managerial capacity.
• Comprehensive understanding of corporate governance, company law, and regulatory requirements.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent communication skills, both written and verbal, with proficiency in drafting formal documents.
• Ability to interact effectively with a diverse range of stakeholders, including Board members and regulatory bodies.
• Proficient in using office and secretarial management software; familiarity with corporate governance tools is a plus.
• Fluency in English and Bahasa Malaysia; knowledge of additional languages is an advantage.
• Demonstrated integrity, confidentiality, and professionalism in handling sensitive information.

Job Responsibilities:

• Provide strategic leadership and direction for the Risk, Audit, and Integrity (RAI) department, ensuring alignment with organizational goals and objectives.
• Develop, implement, and maintain a comprehensive risk management framework that identifies, assesses, and mitigates risks at all levels of the organization.
• Oversee the internal audit function, ensuring audits are conducted professionally and effectively, with a focus on improving internal controls and compliance.
• Lead integrity assessments, investigations, and compliance reviews to uphold the highest ethical standards within the organization.
• Prepare and present regular reports on risk management, audit findings, and integrity matters to senior management and the board of directors.
• Foster a risk-aware culture throughout the organization, promoting best practices in risk management and audit processes.
• Collaborate with cross-functional stakeholders to drive continuous improvement initiatives related to risk and audit practices.
• Stay abreast of regulatory changes, industry trends, and best practices impacting risk management, audit, and integrity.
• Manage departmental budgets and resources effectively, ensuring efficient operation and achieving strategic objectives.
• Mentor and develop RAI team members, fostering professional growth and enhancing team capabilities.

Job Requirements:

• Master's degree in Accounting, Finance, Business Administration, or a related field; professional certification is highly advantageous.
• Minimum of 10-15 years of experience in risk management, audit, or compliance roles, with significant experience in a leadership or managerial position.
• Strong knowledge of risk management principles, auditing standards, and regulatory requirements.
• Proven experience in leading teams and managing cross-functional projects effectively.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Demonstrated ability to communicate effectively with all levels of management and stakeholders, providing insights and guidance.
• Strong leadership qualities with a focus on developing and nurturing talent within the team.
• Excellent organizational skills, with the ability to manage multiple projects and deadlines in a dynamic environment.
• Fluency in English and Bahasa Malaysia is required; proficiency in other languages is a plus.

Job Purpose

The marketing executive responsible to develop and implement marketing strategies to enhance brand visibility, attract foot traffic, support tenants, manage casual mall leasing, and engage customers through various promotional initiatives.

Responsibilities

Casual Mall Leasing:

To assist the team in ensuring that the monthly income target is achieved through profitable rental of promo space, advertising space, pushcart and any other available revenues.

To plan and source for suitable and relevant external parties in all aspects of casual leasing that are in-line with the Mall’s Brand Values.

To plan, source and execute thematic promotion space based on selected Marketing Campaigns.

Event and Campaign:

Assist in planning and executing effective Marketing campaigns in-line with the Company’s marketing objectives and positioning through events and promotions.

Coordinate logistics for events, ensuring they align with marketing objectives and tenant needs.

Strategy Development:

Create and execute comprehensive marketing plans to promote the mall’s brand and events.

Design and implement comprehensive marketing plans to boost brand awareness and attract visitors to the mall.

Collaborate with various stakeholders, including tenants and external agencies, to create effective marketing materials.

Reporting and Evaluation:

Prepare reports on campaign performance, providing insights into areas for improvement.

Use analytics tools to measure the success of marketing initiatives against set objectives.

Others:

Day to day responsibility for all marketing communications for the mall.

Handle additional special projects, tasks, and duties as assigned from time to time.

Assist on marketing administrative work, document systemization, marketing inventories and reports.

• Handle various ad hoc tasks related to marketing initiatives as needed, demonstrating flexibility in responding to immediate needs.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Electrical / Electronic),Engineering (Mechanical),Engineering (Industrial)
• Preferably Not Available specializing in Engineering or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 2 Internship positions available

Job Brief:

We are seeking a dynamic and results-driven Sales Manager to lead and oversee our sales team. The ideal candidate will have a proven track record of exceeding sales targets, exceptional leadership skills, and the ability to develop and implement effective sales strategies. As a Sales Manager, you will play a pivotal role in driving revenue growth, building strong client relationships, and fostering a high-performing sales culture.

Job Responsibilities:

Key Responsibilities:

1. Sales Leadership and Strategy

• Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.
• Analyze market trends, competitor activities, and customer needs to identify growth opportunities.
• Set clear objectives and performance goals for the sales team aligned with company objectives.

2. Team Management

• Recruit, train, mentor, and motivate the sales team to achieve individual and team targets.
• Conduct regular performance reviews and provide constructive feedback to ensure continuous improvement.
• Foster a collaborative, inclusive, and competitive team environment.

3. Client Relationship Management

• Build and maintain strong, long-lasting relationships with key clients and stakeholders.
• Actively identify and pursue new business opportunities and partnerships.
• Oversee client onboarding and ensure excellent customer service throughout the sales process.

4. Sales Operations

• Monitor and manage sales metrics, including pipeline health, conversion rates, and revenue forecasting.
• Utilize CRM tools to track sales activities and maintain accurate customer data.

5. Reporting and Insights

• Prepare regular sales reports and present insights to senior management.
• Identify challenges and implement solutions to improve sales performance.

Job Requirements:

Qualifications:

• Diploma or Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years of experience in sales, with at least 3 years in a managerial or leadership role.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Proven ability to consistently exceed sales targets and grow revenue.
• Strong leadership, coaching, and mentoring skills.
• High emotional intelligence and ability to build rapport with clients and team members.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Passion for sales and a customer-centric approach.
• Interest in Chinese Metaphysics.

We offer an attractive remuneration package and incredible income potential. We believe in rewarding excellence, and in our team, high performers are high earners.

Join us and ignite your journey to extraordinary success. This isn't just another job opportunity; it's your chance to make a substantial impact and to earn an income that matches your efforts. Are you ready to take the leap?

Job Purpose

Support the software engineering team by gaining hands-on experience in real-world projects, with a focus on payment systems. Contribute to key phases of the software development lifecycle, including design, development, documentation, testing, and application maintenance.

Job Description:

• Assist in Software Development: Collaborate with team members to develop, test, and maintain software applications and systems. Perform coding and code reviews, and ensure adherence to coding standards and best practices. 
• Learn and Apply Best Practices: Gain hands-on experience with industry-standard tools, technologies, and methodologies. Learn about software design principles, architecture patterns, and development workflows, and apply them to real-world projects. 
• Collaborate with Cross-Functional Teams: Work closely with cross-functional teams, including product managers, designers, and quality assurance engineers, to understand requirements, provide input on technical feasibility, and ensure alignment on project goals. 
• Document and Communicate: Document software design, development processes, and technical specifications as required. Communicate effectively with team members to provide updates on work progress, share insights, and seek guidance as needed. 
• Troubleshoot and Debug: Assist in troubleshooting and debugging software issues reported by users or identified during testing. Analyse root causes, propose solutions, and collaborate with team members to implement fixes and ensure software reliability. 
• Demonstrate Professionalism and Ethics: Uphold professional standards of conduct, integrity, and ethics in all interactions and activities. Respect confidentiality, intellectual property rights, and company policies throughout the internship period. 

Job Requirement:

• Degree in Software Engineering, Computer Science or any equivalent  
• Min CGPA is 3.5
• Final year last semester, preferably 5 months internship or above. 
• Strong understanding of core Java concepts such as object-oriented programming (OOP), data structures and design patterns. 
• Basic understanding of database management systems (e.g., Microsoft SQL Server) including database design, SQL queries, and database transactions. 
• Knowledge of web development technologies such as ExtJS, CSS, and JavaScript can be beneficial, especially for integrating frontend components with backend services. 
• Ability to analyse problems, identify root causes, and propose effective solutions.
• Strong analytical and troubleshooting skills are essential for debugging and resolving issues in software development.