Job Requirement

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Primary / Secondary School or equivalent / in Business Studies / Administration / Management or other related fields.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay, Mandarin language for both spoken and written
• Ms Office proficiency
• 1 Full-time/Permanent positions available

Job Scope

• Manage partners agendas/travel arrangements/appointments etc.
• Manage partners monthly claims, time sheet, travelling log and etc.
• Manage meetings, lunch arrangements, minutes preparation and etc.
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Create and update records and databases (i.e. archiving and lockdown dates for the group)
• Track office supplies and place orders when necessary
• Assist on other ad hoc matters when necessary

Job Brief:

The Data Governance Manager will be responsible for developing, implementing and overseeing the data governance framework within the organization. This role involves overseeing and managing data protection and privacy practices within Tune Protect Group entities as well as supporting the Chief Risk & Compliance Officer (CRCO) in executing the Data Protection Officer fuction.

Job Responsibilities:

1. Data Governance Framework

• Develop and implement a comprehensive data governance framework that aligns with organizational objectives and regulatory requirements.
• Establish and maintain data governance policies, standards, and procedures to ensure data quality and consistency.
• Collaborate with stakeholders to define data governance roles, responsibilities, and processes.

2. Data Protection and Compliance

• Ensure compliance with data protection laws such as Malaysia PDPA, Bank Negara regulations on management of customer data and other relavant laws and regulations, where applicable.
• Oversee data access controls and security measures to protect sensitive and confidential information.
• Ensure Management and relevant departments are kept up to date on developments related to data privacy and protection.

3. Stakeholder Engagement

• Collaborate with business units, IT teams, and data stewards to ensure effective data governance practices are integrated into business processes.
• Provide guidance and support to stakeholders on data governance issues and data management best practices.
•  Facilitate data governance meetings, workshops, and training sessions to promote data governance awareness and best practices.

4. Data Governance Tools and Solutions

• Support the evaluation and implementation of data governance tools and technologies to support data management and governance activities.

5. Reporting and Documentation

• Prepare and present reports on data governance activities, including compliance status, and governance initiatives.
• Maintain accurate documentation of data governance policies, procedures, and standards.
• Serve as liaison officer with Jabatan Perlindungan Data Peribadi (JPDP).
• Ensure Data User registration with JPDP is valid and renewed on time.

Job Requirements:

Qualification:

Education: Bachelor’s degree in Information Management, Data Science, Business Administration, or a related field; Master’s degree

Professional Qualifications: Relevant professional certifications (e.g., Certified Information Management Professional, Certified Data Management Professional) preferred.

Experience: Experience (5+ years) in data governance, data management, or a related field, with a strong understanding of data governance principles and practices

Skills and Competencies

Integrity and Professionalism: Demonstrates the highest level of integrity and professionalism in all dealings.

Regulatory Awareness: Strong knowledge of data protection regulations and industry standards. governance.

Strategic Thinking: Lead and shape data governance practices in a forward-thinking manner. Proven experience in developing and implementing data governance frameworks and policies.

Leadership: Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders across the organization.

Attention to Detail: Excellent analytical and problem-solving skills, with a keen attention to detail and the ability to manage complex data issues.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

The IT Manager is responsible for overseeing IT operations, leading the team, managing infrastructure and projects, ensuring security, and maintaining service accounts. This role ensures efficient system performance aligned with business objectives.

Job Responsibilities:

• Manage the IT team, assigning tasks, providing guidance, and overseeing day-to-day operations to ensure smooth functioning.
• Oversee IT infrastructure, including server management, networking, storage, and domain server operations.
• Manage both internal and public software applications, ensuring proper licensing and regular updates.
• Lead and manage multiple IT projects, ensuring they are delivered on time, within scope, and aligned with business goals.
• Manage the list of service subscriptions and vendor accounts, ensuring smooth operations and cost-effectiveness.
• Monitor and troubleshoot IT systems to ensure performance, security, and reliability.
• Implement and maintain robust security protocols to protect against cyber threats.
• Experience with web administration is a plus, contributing to web infrastructure management.
• Effectively communicate with internal stakeholders, ensuring IT strategies align with business objectives.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of team management experience and 5 years of IT operations.
• Experience in internal project management
• Proficient in English, Mandarin is a plus.
• Programming language of Java, Bootstrap, Framework 4.0, Jquery will be a plus.
• Familiarity with the Software Development Life Cycle (SDLC) will be a plus.
• Familiar with Visual basic, HTML, ASP Classic
• Proficiency in managing hardware, software, and network Excellent leadership, communication, and project management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

Job Summary

This position is responsible for managing the end-to-end recruitment process including developing recruitment strategies, sourcing candidates, conducting interviews and ensuring a smooth hiring process. Additionally, the position will support employee engagement initiatives that enhance the Firm's culture and promote #bestplacetowork.

Key Responsibilities

• Talent Acquisition: Develop and implement strategies to attract talent. Utilize various sourcing methods (job portal, social media, networking and recruitment events) to source the right candidates especially experience hired.
• Employer Branding: Enhance the Firm's presence in the talent market through career fairs, social media and campus event.
• Onboarding Coordination: Ensuring a seamless onboarding experience for new hires, ensuring that necessary documentation and orientations are completed.
• HRIS: Maintain the HRIS database by ensuring new hire information is accurately entered and leveraging the recruitment module to streamline and automate the recruitment process.
• Data & Reporting: Collaborate with respective group partners/hiring managers to understand specific hiring needs, job requirements and provide regular reports to update on talent acquisition progress.
• Corporate Merchant: Build relationships with suppliers and vendors who offer corporate deals and support in organizing events related to corporate partnerships.

Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management, other any other Business Field.
• Preferably at least 3 years of related working experience.
• Exposure to other HR areas such as employee relations, compensation & benefits, or learning & development is an advantage,
• Good communication skills in both spoken and written English

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Brief:

Drive and implement partnership strategies to support digital growth, expanding and managing a network of partners. This role involves leading the full partnership process—from identifying prospects to launching initiatives—and collaborating across teams to ensure alignment with business goals. Ideal for a proactive, results-driven professional with strong experience in partnership development and a solid industry network.

Job Responsibilities:

• Formulate and implement the partnership strategy and proposition in meeting the business objectives, financial targets and growth plan.
• Explore, identify and develop partner networks in Malaysia and opportunities through organic/inorganic or other innovative distribution options.
• Launch new partnerships and new initiatives with existing partners in line with company strategy
• Develop and drive sales results and marketing related plan, initiatives or projects in achieving financial targets for new partnerships.
• Lead the end-to-end project management of the partnership development process from prospecting, pitching, evaluation, negotiation, signing, and launching for the new partnership.
• Collaborate with cross-functional teams to ensure systems and procedures are ready in support of the new partners.
• Coordinate and manage relationships with existing partners and leverage the relationships to greater collective impact.
• Develop strategic initiatives to enhance and sustain business performance and partnership value.

Job Requirements:

• Develop and Execute Partnership Strategy: Create and implement strategies to build partnerships that meet business goals, financial targets, and support growth plans.
• Identify and Expand Partner Network: Discover, establish, and nurture partner networks across Malaysia, exploring innovative distribution options for growth.
• Launch and Manage Partnership Initiatives: Drive new and existing partnerships by aligning them with company objectives, launching new initiatives as needed.
• Drive Sales and Marketing Plans: Spearhead sales and marketing initiatives that support partnership financial targets and achieve measurable results.
• Lead End-to-End Project Management: Oversee all stages of the partnership development process, from prospecting and pitching to negotiation, agreement, and launch.
• Collaborate Across Teams: Work closely with internal teams to ensure systems, processes, and procedures are ready to support new partners effectively.
• Manage Partner Relationships: Strengthen and leverage relationships with existing partners to maximize impact and mutual growth.
• Innovate for Sustained Value: Design and implement strategic initiatives that enhance business performance and partnership value.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

What is our vision?

Know Your Payee. At iPiD, we envision a world where every payment is seamless, secure, and trustworthy. Our mission is to ensure that every transaction reaches its rightful recipient, fostering confidence and efficiency in financial exchanges globally. Through a single, streamlined integration, we empower banks, payment systems, fintechs, and corporates with robust pre-payment verification services, enhancing operational efficiency, regulatory compliance, and peace of mind for providers and their clients worldwide.

Who are we?

iPiD is a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. With a presence across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai - our team combines global expertise with local insights to ensure every transaction is verified, accurate, and effortless.

What are we looking for?

An exceptional engineer with solid software development experience and a deep understanding of microservices architecture. You are passionate about technology, committed to engineering best practices, and excited about tackling challenges. Depending on your seniority and aspiration, your typical responsibilities will include developing robust back-end solutions, creating tests (unit and integration), and maintaining accurate documentation; additionally, you will mentor the junior members on the team.

This is a full-time position reporting directly to the Chief Technology Officer.

Note: This opening is not open for agency's placement.

Core Responsibilities:

• Write high-quality, testable, and efficient code.
• Create and maintain our CI/CD pipeline.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Conduct regular code reviews to ensure best practices are followed.
• Provide technical guidance and mentorship to junior team members.
• Test and troubleshoot software, identifying and resolving issues efficiently.
• Ensure documentation remains accurate and up to date.
• Rotational On-call will be required.

• Minimum 6 years of experience in software engineering. More junior applicants with high potential will be considered.
• Strong proficiency in TypeScript, Go, and relevant frameworks like Node.js.
• Mastery of Agile methodology, microservices architecture, gRPC, containers, and Kubernetes.
• Experience with cloud technologies (Azure, AWS, GCP).
• Strong analytical skills, attention to detail, and excellent problem-solving abilities.
• Quick learner with the ability to grasp new technologies.
• Capability to work both independently and collaboratively within a team.
• Experience in leading teams and coaching is preferred.
• Excellent verbal and written English communication skills.
• Experience in a globally distributed startup or fast-paced environment is a plus.
• Authorization to work in Malaysia is required. Working in the KL office 3 days a week.

What do we offer?

You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Employee Stock Options plan
• Discretionary performance bonus
• Medical protection allowance
• Laptop and accessories

_______________________________________________________________

Working in accordance with applicable laws, iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides.

If you need assistance or request accommodation during the recruitment process, please contact hr@ipid.tech

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

____

To protect the interests of all parties, iPiD does not accept unsolicited resumes from a third party agency or search firm recruiters. Any unsolicited resumes sent to any iPiD employee, regardless of the means of transmission, will become the sole property of iPiD. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume

Native THAI Speaker to be based in Kuala Lumpur, MALAYSIA

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instil ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Thai language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place. This process may take anything from 3 months to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

Profile Requirements :

A minimum of 3-5 years of experience as a Project Manager/Project Management Office/Project Executive in the IT domain, with a preference for candidates with exposure to banking sector experience. The resource should have the capability to effectively assess, and review CV skill sets for technical roles.
CV Screening: Review and screen CVs and applications to assess qualifications, experience, and suitability for the open demands. Ensure a thorough understanding of job requirements and match candidate profiles accordingly.

Agency Liaison: Follow up with agencies regularly to ensure timely delivery of CVs and candidate updates.

Interview Coordination: Collaborate with domain leads to schedule interviews with shortlisted candidates. Ensure all logistics are arranged in a timely manner, including scheduling, communication, and providing any necessary interview materials.

Progress Tracking & Follow-up: Track the candidate progress for each role, maintaining clear and consistent communication with domain leads. Provide regular updates on the status of candidate selection and interview outcomes.

Ongoing Communication: Regularly follow up with agencies on the progress of candidate sourcing and ensure any queries or concerns are addressed promptly. Clear and consistent communication with agencies and domain leads, leading to a streamlined recruitment process.

Project Skills:​

Team management – assist in the coordination of the resources, agencies and stakeholders in the project. Ensure that team meets quality standards by overseeing and validating the quality.​

Assignment management – track tasks, deliverables and deadline closely and follow through till completion / closure.​

Stakeholder management – communicate clearly with project managers, team members and stakeholders to keep them informed on the project expectations and ensuring that the objectives are met on a weekly basis.​

Conflict management – identify issues and proposed alternate solutions, supporting the project manager in troubleshooting.​

Soft Skills:​

Problem-solving and critical thinking for scalable, resilient solutions​

Excellent communication skills ​

Collaboration with stakeholders to gather and refine requirements​

Self-driven with minimal supervision​

Familiarity with the recruitment process​

Stay informed about emerging technologies, with a passion for learning and innovation

Job Brief:

We are seeking an experienced and dynamic Event Manager to plan, organize, and execute a wide variety of events. The ideal candidate will excel in project management and vendor coordination, ensuring every event is delivered seamlessly and exceeds expectations.

Job Responsibilities:

• Develop detailed project plans and timelines for events.
• Oversee all aspects of event preparation, including venue selection, decor, catering, and entertainment.
• Coordinate with the management and team to understand their needs and preferences, ensuring their vision is realized.
• Develop and manage event budgets, ensuring all expenses are tracked and kept within limits.
• Lead and supervise event teams, including coordinators, support staff, and volunteers.
• Ensure contracts and agreements are adhered to, mitigating risks and resolving issues promptly.
• Oversee event setup and takedown, ensuring everything runs smoothly.
• Address and resolve any on-site issues.

Job Requirements:

• Bachelor’s degree in Event Management, Marketing, Business, or a related field.
• Minimum 3 years of experience in event planning and management.
• Good communication skills in English, Mandarin is a plus.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Budgeting and negotiation expertise.
• Ability to thrive under pressure and adapt to changing circumstances.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to travel for event-related activities.

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

Job Summary:

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Job Responsibilities:

• To promote company products & services to prospective customers.
• Update customer with monthly promotions and campaign.
• To achieve monthly target sets by the Company.
• Contributes to team effort by accomplishing sales targets which are required by the management
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information.

Job Requirements:

• Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any field
• Preferably Executive specializing in Telesales or equivalent
• Preferably at least 1 year of related working experience in a Telesales
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry level based on your previous experience)
• Strong in communication and creative thinking skills.
• Good communication skills in English, Malay language for both spoken and written. Mandarin is an added advantage
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure, long work hours sometime.
• Open for Malaysian only

Job Brief:

The ideal candidate will have a proven track record in sales, excellent communication skills, and the ability to build strong relationships with clients. This role involves driving sales and marketing activities, closing sales, and achieving sales targets while providing exceptional customer service.

Job Responsibilities:

• To identify new clientele and to consistently add value to our clients and business
• To consistently deliver a monthly sales target by generating new leads and sales opportunities via client referrals, networking and marketing effort
• Keep your sales pipeline strong by staying in touch with clients about our latest events and product updates.
• Participate in exciting events to showcase our products and connect with clients in unique, creative ways.
• Be the go-to person for all client needs, delivering top-notch service and ensuring they feel valued every step of the way.

Job Requirements:

• Minimum O Level / Diploma / Degree in any field.
• Fresh graduates are welcomed to apply.
• Proven experience in sales.
• Interest in Chinese Metaphysics.
• Good communication skills in English, Mandarin is a plus.
• Target & results-driven attitude and enjoy working in past paced environment.

Reporting to the Senior Associate Director, Client Operations, a list of your responsibilities will include: 

• Manage a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports;
• Ensure the team is trained, engaged and as efficient as possible in achieving organizational goals.
• Partner with investment managers, brokers and auditors for daily operational issues;
• Work with other teams, such as IO, finance, regulatory reporting and banking to ensure all deliverables are met
• Participate in multiple system improvement projects, global and local plans and identifying and building on efficiency improvements
• Ensure the accuracy of client deliverables prepared by your team while observing service level agreement timelines.
• Maintain responsibility for the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in different system projects and contribute to idea generation for future process or technological improvements.
• Any other ad-hoc tasks as needed by our clients, organization, or employees on their team.

Assis the Business Data Office – Client and Investor Data Team in fulfilling it mandate of ingesting and maintain static data for clients, investors and investments at MUFG.

• Acknowledge and complete requests for data updates from stakeholders (Client Integration & Operations)
• Assist accounting and investor operations team in maintaining client, investor and investment data
• Assist with regular data clean up, bulk ingestion or data migration.
• Validate data update requests and communicate missing or invalid info back to requesting user.
• Extract and/or Collect data from various structured and unstructured formats (csv, PDF, email) and ingest into appropriate system.
• Collaborate with Data Integrity & Operation to resolve data incidents and assist with data remediation efforts.
• Adhere to standard operating procedure when updating MUFG system
• Update Operating Procedures and maintain JIRA/ServiceDesk/Confluence up to date
• Assist in standardizing and simplifying processes for creating and maintaining client and investor data.
• Participate in multiple initiatives with Technology, Product and other stakeholders to digitize and automate the ingestion and maintenance of client and investor data.
• Ensure internal checklists are completed and signed off.
• Ad hoc tasks, as required.

Evaluation of yeast and ingredients performance profiles on selected bread applications.

Key responsibility and Activities:

• Revenue Management
  • Identification of representative applications with Quality/ technical services / commercial
  • Development of procedures for good repeatability / reproducibility
  • Plan and conduct daily and weekly tests
  • Formalization of test protocols
  • Updating recipes / process to maximize the relevance and representativeness of the selected tests.
• Organization of sample collection
  • Participation in the definition of collection / preparation of market samples and tests samples
  • Sample identification and records.
• Supply and purchase of raw materials required (flour, fat ….)
  • Test Bread
  • Selection and maintenance of equipment to operate the tests
  • Selection of reference revenue by origin / destination of the sample / parameters to assess
  • Preparation of raw materials
• Recording and exploitation of results
  • Prepare baking test reports
  • Entering data in the database
  • Annotation, and dissemination of results to interested
  • Exploitation / extraction on demand
• Training and experience sharing
  • staff training to highlight the impact of these tests (other services)
  • Train Testing Technician of baking from other subsidiaries
  • Experience sharing

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display and merchandise garments to maximise selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack and label merchandise with security tags.​

• Support customer purchases and returns in the register.​​

Benefits​

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.​

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.​

​Inclusion & Diversity​

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. ​

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. ​

​Company Description​

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here – at hmgroup.com.​

To assist the senior / line manager in production of all pre contract and post contract deliverables, must be proactive and committed, willing to learn and pick up fast, able to work as a team under pressure and tight timelines.

• Estimating, measurement, bills of quantity production and cost planning activities
• Responsible for the procurement process from all stages in pre-qualification such as quotation enquiry, analysis, selection and contract preparation
• Responsible for the taking off quantity of the tendering project based on tender drawings and documents and sourcing/asking quotation the supplier and sub-contractors where necessary
• Monitoring and verifying monthly work done and progress claim and assist in the monthly projection cash flow
• To produce monthly cost reports
• To be able to take a cost lead role interfacing with the client and other consultants, at all project stages
• To review, analysis and produce variation order assessment, final account productions in post contract stage

• Ensure the realisation analyses on Yeast and Ingredients Group.

    Aims:

• • Setting up of analytical laboratory in accordance with the Group’s standards and to comply with the local regulatory requirements to support testing and analysis of the company products range.
  • To realise the biological, chemical and microbiological analysis of the products within internal and external laboratories.
  • Conducts analysis of products in parallel with the laboratories of Group’s factories in the case of new acquisitions.
  • Performing quality control and quality validations of our products to support commercials and developments’ requests
  • Implementation and execution of work safety policy and instructions in laboratory in all times.
  • Upholding of analytical standards to assure consistency and accuracy of results.
  • Understanding of various functions in the Baking Center and APA markets.

    Job Scopes:

• • Preparing and performing the test protocols developed by the Group and to develop monitoring protocols.
  • Working in tandem with precision test bakers.
  • Understanding the objectives of request and planning for the experimental design
  • Registration of samples in the system and planning of the work schedules for testing lab including samples analysis and baking tests
  • Recording of result in the database and generate reports with interpretation for transmission to the relevant team functions.
  • Supporting formulator with the results for developing solutions and work in tandem with the precision baker in breadmaking.
  • Housekeeping of the laboratory.
  • Upkeeping and assuring the annual calibration and maintenance of scientific equipment in BC and its records.
  • Proper handling of chemicals and equipment. 
  • Setting of laboratory rules and instructions for emergency response. 
• Contributes to the administrative and logistical management of the laboratory and baking center
  • Receives yeast samples from sales, bakers and technicians.
  • Support yeast samples delivering/couriering to local or oversea requestors.
  • Stock taking and ordering of chemicals and lab consumables.  
  • Arrangement of proper chemical waste management with licensed vendor.
  • Generate Purchase Order in SAP when necessary for any lab purchase.
  • Ensure continuity of local licenses/permits for laboratory setup.

We are seeking a highly skilled and strategic professional to lead our Corporate Development and Investor Relations functions. This multifaceted role is pivotal in shaping the company’s growth trajectory, fostering investor confidence, and ensuring sound financial planning to support strategic initiatives. The ideal candidate will excel in strategic thinking, financial analysis, and communication while driving cross-functional collaboration across the organization.

• Market and Competitive Analysis
• Conduct market research, competitor analysis, and trend forecasting to inform strategic decisions.
• Build financial models to evaluate the feasibility of new business opportunities.
• Capital Allocation and Resource Optimization
• Assess and recommend capital allocation strategies to prioritize high-ROI initiatives.
• Support business leaders in structuring and funding strategic projects.
• Budget Development and Oversight
• Lead the annual budgeting process, collaborating with department heads to establish financial goals.
• Ensure alignment between corporate strategy, operational plans, and financial resources.
• Forecasting and Scenario Planning
• Prepare short-term and long-term financial forecasts to guide strategic planning.
• Develop scenario analyses to assess the financial impact of various business strategies.
• Performance Monitoring
• Track financial performance against budgets and forecasts, providing variance analyses.
• Identify cost-saving opportunities and areas for operational efficiency improvements.
• Executive Reporting
• Present financial insights, dashboards, and reports to senior leadership and the board of directors.
• Ensure transparency and data accuracy in all financial reporting activities.
• Investor Communications
• Craft compelling messages regarding financial performance, strategy, and market opportunities.
• Manage the preparation of earnings calls, press releases, and investor presentations.

• Education: Bachelor’s degree in Finance, Business Administration, Economics, or a related field; MBA or CFA preferred
• Experience: 5+ years of experience in corporate development, financial planning, investment banking, private equity, or investor relations.
• Advanced financial modeling, budgeting, and valuation skills.
• Deep understanding of capital markets and corporate finance principles.
• Exceptional analytical and problem-solving abilities.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational skills and attention to detail.

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

ROLE POSITIONING AND OBJECTIVES

is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and
closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching,
following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:

While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory.
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes
 

WHAT YOU WILL OWN:

● Onboard potential foodpanda vendors on the platform via phone call & live chat

● Assist the sales team on face-to-face/call training sessions with potential vendor

● Provide the support to the vendors to ensure they are satisfy with foodpanda

● Setting up relevant accounts for potential vendors for them to start selling on foodpanda

● Provide first call resolution to the vendor if needed

● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

● Highly communicative with a pleasant personality

● Fluent in written and spoken English & Malay ; spoken Mandarin/Cantonese is a plus

● Proactive and self-motivated individual who thrives on meeting targets

● Prior call centre experience a plus, but not compulsory

WHAT WE OFFER:

A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you’ll find:

● An empowering, international and agile working environment

● Responsibility from day one in an innovative and rapidly expanding tech business

● Regular office parties and exciting team events

● And a bunch of cool extras including foosball tables and a table tennis table, as well as free fruits and, of course, a monthly corporate allowance from foodpanda

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, PowerPoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

• To set-up and lead the Sensory Laboratory Operation including training of expert panellists, planning and conducting sensory tests.
• To support sensory lab installation
• To process statistical data including interpretation of the results.
• Talk to clients about sensory analysis techniques and resulting data. 
• To assist in new product development and improvement of existing product.
• To prepare food samples for sensory evaluation
• To prepare test reports after each test, which could be including pH, TTA, volumetric, texture analysis, shelf life etc.
• Ensure that test as assigned are performed in a timely manner in accordance with the corporate procedure.
• Give accurate feedback on the significance of test results.
• To maintain laboratory equipment and instruments in good working conditions and to be responsible for the housekeeping of the test/sensory laboratory.
• To manage incoming and outgoing samples when required. 
• To perform ad-hoc duties assigned by the superior

• Create a comfortable atmosphere and a good working environment by setting a good example with simple, straight forward behaviour.
• Be clear in communicating to contractors and vendors, ensure their works are in compliance with their PPM, in house rules, safety measures, and emergency procedures
• Listen to and work towards completing goals, work assignments in a timely manner, update and feedback on plans and results and ensure that you understand the overall strategy.
• Support your co-workers and be a good listener. Promote your own or your co-workers' special abilities and allow your manager the opportunity to develop and support your own initiatives.
• Work towards department goals and the goals of IKEA
•Ensure all works minimise disruption, risk and inconvenience to co-workers, visitors and customers