• To work with our product design manager/ managing director
• Designing app pages, features, buttons, layouts, etc
• Designing website pages, features, buttons, layouts, etc
• Designing marketing or promotional material
• Converting design files into ones suited for back-end developers
• Helping us design the best user experience for the website and our Mobile Application
• Suggest to improve software/application user experience
• To design marketing tools such as email templates, social media posts, banners, etc.
• To work with the marketing, business or psychology department when necessary
• If needed, designs for social media tools for our website and or mobile application

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

• Responsible for all electrical systems in the solar PV plant to ensure compliance with regulations and enhance system health.
• Conduct routine inspections and maintenance on solar PV systems, including DC and LV components and connections.
• Attend to electrical breakdowns related to solar PV systems, initiating fault diagnosis and corrective actions.
• Establish and maintain proper documentation and records through the provided channels for all corrective and preventive maintenance.
• Supervise and monitor any work related to the solar PV system performed by appointed contractors.
• Provide inspection reports, preventive maintenance reports, and any product warranty claim reports, including for inverters, PV modules, data loggers, etc.
• Provide monthly, quarterly, and annual operating reports detailing information about electricity production, efficiency, availability, maintenance performed, outages, inspection results, manufacturer-recommended services, replacements, control settings, and adjustments of equipment and protective devices.
• Liaise with government authorities such as the Energy Commission (ST), Tenaga Nasional Berhad (TNB), and Visiting Electrical Consultants on all solar PV system-related issues.
• Responsible for submitting the Plant Performance Report to the Energy Commission (OAS System) on a monthly basis.
• Manage, maintain, and sustain the spare parts and tools inventory.
• Support and assist the project execution team during the installation phase of the solar PV system.
• Support and participate in other O&M-related work for Residential, Commercial & Industrial, and Large-Scale Solar projects as directed by the Engineer.

• Possess 1 year of working experience in an environment involving the operation and control of low-voltage electrical equipment.
• Possess sufficient knowledge and skills in wiring for LV installations.
• Extensive knowledge of electrical theory and troubleshooting skills.
• Excellent analytical, problem-solving, and reporting skills.
• Possess sufficient knowledge of the Electricity Supply Act 1990 and its regulations.
• Possess a valid A0/A1/PW2/PW4 certificate from the Energy Commission (ST).
• Certification as an Electrical Supervisor by the Energy Commission (ST) is an added advantage.
• Proficient in computer literacy.
• Customer-oriented, independent, and possess good interpersonal skills.
• Possess a valid D and GDL driving license and be willing to be based in Penang.
• Good communication skills in both Bahasa Malaysia and English (verbally and in writing).
• Physically and mentally strong and fit.
• Comfortable working on weekends and public holidays if required.
• Fresh graduates are encouraged to apply.

• Analyze and forecast inventory needs based on project demands.
• Process material requests by checking stock availability in the ERP system across 3PL warehouses.
• Work with 3PL warehouses and logistics to optimize inventory levels and minimize excess stock.
• Leverage data analytics to inform procurement decisions for stock replenishment.
• Verify 3PL warehouse billing against the ERP system.
• Ensure stock levels are consistently accurate.
• Collaborate with finance and other departments to align procurement strategies with business objectives.
• Manage additional ad-hoc tasks as assigned.

• Bachelor’s degree in Business Administration or Supply Chain Management.
• 1-2 years purchasing and materials planning experience.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Scope of Responsibilities

1. To ensure the satisfactory operation of all the specialized/TCS equipment and installations at all times.

2. To ensure services delivery are meeting the maintenance standard and requirement such as LLM APST, SIRIM ISO and Internal Audit:

• In-charge of maintenance and improvement works for Toll Collection System
• Timeliness in completing assigned tasks
• To supervise and monitor the Preventive and Corrective Maintenance and Enhancement works carried out by contractors / junior staff

3. To ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating

• a process approach, risk-based thinking, and implementing improvements to enhance performance.

1. Key Tasks
2.  To carry out Preventive and Corrective maintenance works.
3. To carry out 1^st level of maintenance works.
4. To prepare maintenance report on any malfunctions / defects affecting equipment.
5. To repair electronic equipment / machines.
6. To inspect all the specialised / TCS equipment.
7. To be part of the Emergency Response Team and attend to emergency situation when instructed.
8. To monitor and supervise works undertaken by maintenance contractor / junior staff.
9. To monitor and supervise interfacing works undertaken by other party which are related to the system or equipment installed.
10. To provide assistance and technical advice to other team members / maintenance contractor.
11. To perform standby duties and response promptly in the event of any equipment or system failure / malfunction in meeting the Emergency Call Back standard.
12. To attend, rectify and update status of defect or request raised in the e-Work System.
13. To attend, check and update status of the defect raised i.e. NOD / NCR in the Expressway Performance Indicator System (EPI) of LLM.
14. To prepare Requisition Form (RF) in e-PO System in obtaining management approval for the Purchase Order (PO) issuance to maintenance contractors.
15. To assist TCS section for yearly budgeting for maintenance and improvement budget i.e. minor repair, enhancement, consumable and capex.
16. To exercise safety at site for own and ensure safety procedure is implemented by contractor at work as per OSHA requirements.
17. To undertake any job assignment / improvement / planning work related to TCS and meet the needs or requirements of the company business.
18. To undertake other duties as directed by the Head of Group Mechanical, Electrical and Instrumentation.

Job Requirement:

• Diploma or Certificate in Electronic Engineering from Local University / Technical Institution or equivalent.
• Minimum 2 years experience in repair and maintenance of electronic equipment
• Well verse with Toll Collection System maintenance.
• Good communication skills in Malay,English language for both spoken and written
• Ability to work under pressure, independent and possess analytical and logical thinking.

As our Construction Safety Advisor you’ll be responsible for maintaining and improving the safety management system for construction projects. In this role you’ll also responsible for undertaking desktop and on-site safety audits and driving safe work practices within our construction projects.

• Develop and maintain construction safety management system procedures and guidance material
• Review and critique external partner project-specific safety management plans and client requirements
• Participate in High Risk workshops with the project management team
• Undertake routine onsite construction inspections to ensure safety issues are appropriately identified, assessed and risks are mitigated
• Complete site inspection reports, including findings and following up on the implementation of corrective actions
• Manage reporting processes for customer projects as well as internal reporting

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

• Perform day-to-day Helpdesk responsibilities including responding IT requests, Troubleshooting, and new joiner On-Boarding
• Manage and maintain all IT Infrastructure such as Hardware, Software and Network
• Responsible for new equipment or product of IT system set-up and performing preventive maintenance and calibration (including project implementation and coordination)
• Basic network/server setup and troubleshooting
• Support on Installation, Maintenance, Troubleshoot on Hardware, Software, Network, Server and Printers
• Maintained IT Hardware, Software audit and IT Hardware disposal records
• Provide user guidelines to frequently problem occurred.
• May required standby support after office hours during system maintenance.
• Any other hoc task assigned by the Superior / Head of Department

Additional Exposure as added advantage:

• Knowledge of Basic IT Infrastructure (PC/Notebook, printers, and peripherals).
• Knowledge of the principles of client/server applications
• Knowledge of the Office applications and relevant product components.
• Knowledge of User administration, Active Directory, and Monitoring tools.
• Knowledge of Data Security concepts.
• Customer-centric and service mindset.

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main Responsibilities

• Create EXCITEMENT in our product launches, workshops and events for our guests.
• Assist in providing the best customer experience, including speaking to guests and offering advice on colour, fit and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor.
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock take exercises.
• Cashiering duties using the POS system to process payments.
• Work with the store manager to drive store sales performance.

You should have / be

• A Love, Bonito ambassador with a passion for the brand and our products
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either!
• A performance-driven professional that drives sales through a customer-centric approach
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
• A multitasker with the ability to work quickly in a fast-paced environment, and some degree of OCD towards tidiness
• A dependable co-worker who can work independently and proactively
• A self-starter, proactive and hands-on approach. Get it done right, and fast!

Hours

• Full-time: 44 hours per week, 5 days work a week, morning and/or afternoon shifts
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 1+ years of relevant work experience preferably in fashion/ retail company.
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

Job Summary :

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the individual and group TARGETS for achieving of set KPIs.

Job Descriptions :

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Overseeing and supervising branch support services and credit control activities nationwide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Timely submission of payment allocation to AR team.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 positions available

NEXTDC is hiring a Digital Marketing Specialist skilled in creative design, presentation creation, and web design, with expertise in HubSpot, Google Analytics, and Google Ads. This role focuses on strategic marketing, advanced design, and UX to strengthen brand presence and optimise digital campaigns. Responsibilities include leading the creation of impactful designs, user-focused experiences, and professional presentations, while working with teams and agencies to deliver effective and visually appealing results across digital and print channels. 

While primarily based in Kuala Lumpur, this role supports Australian-centric operations and will play a key part in the marketing team.  

This role will report to the Head of Digital. 

What will you do: 

Creative Design 

• Design visually engaging materials for digital ads, email templates, social media, and print using Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects) and Canva. 
• Develop creative promotional and animated graphics for social media and websites, including illustrations and web assets. 
• Create marketing materials such as mailers, ads, flyers, social media posts, signage, and handouts aligned with brand guidelines. 
• Stay updated on industry trends, design best practices, and emerging AI tools to enhance creative outputs. 
• Maintain a strong portfolio showcasing expertise in typography, colour theory, and layout design. 

UI/UX Development 

• Use UI/UX tools like Figma, Sketch, or similar platforms to develop interactive designs. 
• Create user flows, personas, and wireframes tailored to client needs and behaviours for a seamless user experience. 
• Conduct user research and usability testing to refine prototypes, resolve usability issues, and enhance design effectiveness. 
• Apply the latest UX/UI principles and human-centred design methodologies to improve product experiences. 
• Perform ongoing usability assessments and iterative enhancements to optimise designs. 

Presentation Creation 

• Design professional and visually engaging PowerPoint presentations for internal and external audiences. 
• Translate complex ideas into compelling visuals using storytelling techniques and data visualisation. 

Web-page Design 

• Collaborate with web developers to design and optimise campaign landing pages using HubSpot CMS or similar tools. 
• Create responsive layouts focused on UX, SEO, and conversions. 
• Implement A/B testing strategies to enhance page performance. 

Collaboration and Execution 

• Collaborate with the marketing team in Australia, internal stakeholders, and external agencies to ensure designs meet business and user requirements. 
• Align UX strategies with marketing objectives to deliver intuitive experiences across all touchpoints. 

Data-Driven Marketing and Analysis 

• Analyse marketing data using tools like HubSpot, Google Analytics, and usability testing to guide design and campaign decisions. 
• Create reports and dashboards to measure content performance and identify areas for improvement. 

• To work with our product design manager/ managing director
• Designing app pages, features, buttons, layouts, etc
• Designing website pages, features, buttons, layouts, etc
• Designing marketing or promotional material
• Converting design files into ones suited for back-end developers
• Helping us design the best user experience for the website and our Mobile Application
• Suggest to improve software/application user experience
• To design marketing tools such as email templates, social media posts, banners, etc.
• To work with the marketing, business or psychology department when necessary
• If needed, designs for social media tools for our website and or mobile application

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

• Administrative work on Ms Excel files or research work on MS Word
• Conducting research that is pertinent to understanding either the users of our platform or job applicants
• Planning and as well as designing tools that would be used to help our users understand themselves like with personality tests or processes that would help facilitate the users’ ability to find, enrol or to apply opportunities more easily (Like for learning and job opportunities)
• Working with graphics designers or coming up with your own website or mobile app page concept things such as psychology tests, career tests on Adobe XD
• If needed: To help run or be a part of induction programs or training programs for new employees to help them integrate into the company culture better
• If needed: Human resource functions such as interviewing and testing applicants

• Assist in creating marketing materials, including brochures, flyers, and social media content.
• Support the team in executing digital campaigns, email blasts, and website updates.
• Conduct market research to identify new opportunities, industry trends, and competitive landscapes.
• Contribute to corporate marketing strategic planning, helping to shape long-term marketing initiatives.
• Help organize events, webinars, and exhibitions.
• Track marketing performance metrics and prepare reports for campaign evaluations.
• Collaborate with cross-functional teams to align marketing efforts with business objectives.

• Currently pursuing a diploma/degree in Marketing, Communications, Business, or a related field.
• Strong interest in renewable energy and sustainability.
• Familiarity with social media platforms and basic design tools (e.g., Canva, Adobe Illustrator, video editing tools such as Capcut).
• Analytical thinking with an interest in strategic planning and decision-making.
• Excellent English written and verbal communication skills.
• Highly organized, detail-oriented, and proactive.
• Ability to work independently and as part of a team.

• Hands-on learning experience in the sustainability and renewable energy industry.
• Opportunity to gain experience in corporate marketing strategies, including collaboration with external companies on impactful campaigns.
• Opportunity to be involved in real-world projects shaping the future of sustainability.
• Mentorship and networking opportunities within the renewable energy sector.
• A friendly, inclusive, and collaborative workplace.
• Internship allowance and potential employment opportunities for outstanding candidates.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Brief:

To efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.

Job Responsibilities:

• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to acknowledge receipt of parts taken at all times. Unused parts/ spoilt parts must be returned to Spare Parts Department same day or latest next morning.
• To call the Office upon arriving at customer's site and after completion of service calls or as at when directed to do so.
• To attend all Konica Minolta products' service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time.
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.
• Not to service, maintain or repair any competitor models unless instructed to do so by Superior, and not to reveal/discuss with any outsiders/customers any problems/information relating to Konica Minolta products except in the strict performance of your job functions.
• Perform other related duties as and when directed by Superior.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Engineering (Computer / Telecommunication),Engineering (Electrical / Electronic),Engineering (Mechanical),Engineering (Industrial)
• Preferably Intern specializing in Maintenance / Repair or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay language for both spoken and written

Job Brief:

The practice of landscape executive includes: site analysis, site inventory, site planning, land planning, planting design, and ensuring that all plans meet the current building codes and local and federal ordinances.

Job Responsibilities:

• Prepare and monitor landscape costing according to the company’s budget.
• Participate and attend Client & Consultant Meeting for the overall planning, landscape master plan and technical meeting.
• To monitor and review work during:

1. Concept design process
2. Submission process
3. Tender and Award process
4. Site Implementation and construction process
5. Site evaluation and monthly claim
6. Site completion and handover process to local authorities
7. Maintenance and defect work

• Assist Marketing Department during brochure and Model preparation
• To conduct & assist all landscape Direct Award:

1. Playground
2. Landscape lighting
3. Indoor Games
4. Indoor Gym
5. Outdoor Furniture
6. Other Facilities

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in Landscape Architect or equivalent.
• At least 4 years – 6 year working experience in consultant & property development industry will be an added advantage.
• Experience in Highrise, landed & township Development.
• An understanding of conservation issues.
• Possess good organizational skills, creative and practical skills
• Strong knowledge on soft landscape, hard landscape and plants selection/maintenance.
• Good written and spoken in Bahasa Malaysia & English.
• Able to work independently.

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

Responsibilities:
To perform day to day tasks, being able to demonstrate a thorough understanding of our customers’ expectations and execute them with an appropriate sense of urgency, attitude, commitment and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs. In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general customer service duties.

Job Purpose:
To provide administrative assistance to the AM Department. To assist the Account Managers in implementing winning account management strategies with focus on designated key accounts for achieving the financial targets, productivity standards, market focus & share objectives, customer satisfaction and loyalty objectives. To assist Account Managers in penetrating and expanding the market share of the designated key accounts.

Key Accountabilities:

• Support the Account Managers in QBR’s (business reviews) and presentations preparations.
• Support the department with RFQ’s.
• Support the department in business development and customer retention.
• To coordinate with the Account Managers in providing administrative assistance to the Department, function as back-up for Account Managers when specific support is needed.
• To perform the coordinating role and focus on specific designated accounts of the company and take ownership.
• To ensure that all customers that you are responsible for have Standard Operating Procedures in place, 'Customer SOP'.
• Timely, accurate and proactive communication with customers.
• To focus on customer service compliance, to coordinate with customer service and operations teams, to comply to the preset account documentation processes and productivity standards.
• To participate in customer service reviews, customer satisfaction surveys and making analysis for the designated accounts.
• Follow up on AR status.
• To assist in Transition & Implementation of account.
• Meeting customers with the Account Managers whenever required.
• To take up additional tasks as required to meet the Department’s needs.

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

Responsible for undertaking automation solution execution, including guiding junior engineer on planning, development and implementation of project engineering; to both internal and external customer, while providing assistant to sales on technical consultation and coordination of projects.

Project Execution:

• To execute engineering development for project, including:-
• To Control system integration and consultation
• Project kickoff and scheduling
• Generate/candidate/approve IO listing and engineering drawings
• Program development for PLC, touch panel, SCADA and etc.; including testing and debugging.
• Carry out FAT, SAT, site testing and commissioning.

Project documentation

• To ensure all engineering development meets expectation of quality and comply with safety standard.
• To plan, organize and conduct project meeting and training as and when needed.
• To plan, coordinate Engineer or subcontractor in executing site work, prepare field service report for field work.

Project Planning

• To plan and execute projects within stipulated man-days.
• To plan and execute projects within quoted schedules & to ensure project profitability with double digit margin.
• To assist and advice salesperson on sales proposal on control system configuration, integration and cost.

Continuous Improvement & New Solution Development

• To Identify key improvement area on project deployment and solutions, such as program standardization using program templates.
• To improve and apply project management skills, including people interaction and management, delegation, planning and organizing.
• To Up-skill own knowledge and competencies in the assigned product lines and solutions.
• To identify, plan and improve engineering work process to meet certain standard and standardization for easier future deployment.

Collaboration with Sales Dept to provide win-win solutions

• To work closely with sales and management team on identifying customer challenges and requirements, propose and conduct system testing (POC), presentation and/or trainings.
• To provide technical supports on control system configuration, technical advice and/or troubleshooting.
• To prepare and conduct technical training (include designing and developing training kit, manual/material) to SI Partners, distributors and customers.

Good documentation and housekeeping for data, files, assets and resources

• To report directly to Project Manager on project implementation progress and deliverables.
• To ensure project documentations, programs, drawings, FAT, SAT, Field Service Report, and etc; are updated and stored in Project Storage Folder.
• To ensure proper recording and update of all hardware assets; including loaned, stock or customer samples.

• Industrial knowledge with experience in manufacturing process.
• Possess deep understanding on PLC / SCADA / Networking Technologies.
• Strong program development skills on PLC, HMI, SCADA, Network configuration.
• Excellent problem-solving skills
• Electronics workbench tools, ACAD and CAD related drawing, basic electronics and control circuit, and other engineering drawings. 
• Proficiency in Microsoft Software – Word, Excel, PowerPoint
• Good interpersonal and presentation skills.
• Basic C-Language and Database assistant to sales on technical consultation and coordination of projects.