About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

a) Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Alert the customer team pro-actively in case of deviation and propose backup solutions
• Integrate manually, in dedicated IT solution, the Transport Request, if necessary
• Arrange alternative in case preferred carrier is unavailable
• Take corrective actions in case of missing pre-alerts
• Receive and control customer bookings according to the processes in place
• Check optimizations from optimizer if applicable, propose consolidation options.
• Report on data quality
• Provide clarifications and/or missing information
• Communicate & confirm arrangement to origin

b) Deliver Customer Satisfaction

• Manage and supports order management to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• Provide his/her expertise in transportation management

c) Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding 3PL performance

d) Manage operational quality

• Receive non-conformities and complaints and log these in a database
• Conduct root cause analysis on logged issues
• Categorized all non-conformities & complaints using standardized issue codes and reason codes
• Capture claims through non-conformities & complaints management process
• Assess of potential claims and recommendation to the customer
• Assign corrective actions to relevant parties and follow up
• Escalate claim to concerned party
• Conduct 8D analyses for complex claims
• In case of financial damages follow up with 3PL and insurance until financial settlement

e) Operate spot quotations

• Define requirements
• Get spot quotation from the 3PL’s panel
• Select provider
• Maintain spot quotation database / matrix

f) Others

• Any other tasks provided by their Manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About Us:

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Job Overview:

As a Senior Finance Executive, you will play a key role in supporting the financial operations of the company. You will be responsible for managing daily finance activities, ensuring compliance with financial regulations, and providing accurate financial reports to support decision-making. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work collaboratively within the finance team.

Key Responsibilities:

Manage and oversee daily accounting operations, including accounts payable, receivable, general ledger, and payroll.

• Ensure all financial transactions are accurately recorded in a timely manner and comply with company policies and regulations.
• Prepare monthly, quarterly, and annual financial reports, including profit and loss statements, balance sheets, and cash flow statements.
• Assist in the preparation of budgets and forecasts by gathering and analyzing financial data.
• Monitor and control the company’s cash flow, ensuring that financial obligations are met.
• Liaise with auditors, tax agents, and regulatory bodies to ensure compliance with statutory requirements.
• Conduct financial analysis and provide insights to support strategic business decisions.
• Support the finance team in streamlining and automating finance processes to improve efficiency.
• Collaborate with internal departments to resolve financial discrepancies and provide support for financial queries.
• Ensure compliance with all financial regulations, including local taxation laws, accounting standards, and audit requirements.

Qualifications & Skills:

Education: Bachelor’s degree in Finance, Accounting, or related field. Professional certifications (ACCA, CPA, etc.) are a plus.

Experience:

• At least 3-5 years of relevant experience in accounting or finance, preferably in a fast-paced, dynamic environment.
• Strong understanding of accounting principles, financial reporting, and budgeting processes.
• Experience with financial software and accounting systems
  

Skills:

• Strong analytical skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Excel and other financial analysis tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and ability to manage multiple tasks and meet deadlines.
• Knowledge of local financial regulations and taxation laws.

At Bjak, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental, and vision benefits
• Strong learning and development plans for your career growth
• International work environment and flat organization