Responsibilities:

• Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery.
•   Develop and implement strategies to maximize revenue and minimize costs.
•   Ensure compliance with all hotel policies, procedures, and safety regulations.
•   Recruit, hire, train, and develop a high-performing team of staff members.
•   Motivate and inspire the team to deliver exceptional guest service.
•   Conduct regular performance reviews and provide coaching and feedback.
•   Address employee concerns and resolve conflicts promptly and professionally.
•   Ensure that all guest needs and expectations are met or exceeded.
•   Respond to guest complaints and feedback in a timely and effective manner.
•   Implement strategies to enhance the overall guest experience.
•   Manage the department's budget and control costs.
•   Monitor and analyze financial performance to identify areas for improvement.
•   Make informed decisions regarding capital expenditures and operational expenses.
•   Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
•   Implement quality control measures to maintain high standards of service.
•   Monitor guest satisfaction surveys and implement corrective actions as needed.

Requirements:

• Proven experience in hotel management, with a strong focus on rooms division operations.
• Good organizational and leadership abilities.
• Excellent communication and people skills.
• The ability to work effectively with people from diverse cultural backgrounds.
• Knowledge of industry's legal rules and guidelines.
• Bachelor's degree in hospitality management or a related field.
• Strong understanding of hotel operations, including revenue management, sales, and marketing.
•  Strong attention to detail and problem-solving abilities.
•  Proficiency in hotel management software systems.
•  The role often requires working irregular hours, including weekends and holidays.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Paid training and development

職責：

• 監督客房部門的日常運營，確保順利有效率地提供服務。
• 制定並實施策略以最大化收入並最小化成本。
• 確保遵守所有飯店政策、程序和安全法規。
• 招募、僱用、培訓和發展一支高績效的員工團隊。
• 激勵和激勵團隊提供卓越的賓客服務。
• 定期進行績效評估並提供指導和回饋。
• 及時、專業地解決員工關心的問題並解決衝突。
• 確保滿足或超越客人的所有需求和期望。
• 及時有效回應客人的投訴和回饋。
• 實施策略以增強整體賓客體驗。
• 管理部門預算並控製成本。
• 監控和分析財務績效以確定需要改進的領域。
• 就資本支出和營運支出做出明智的決定。
• 定期檢查客房和公共區域，以確保清潔和維護標準。
• 實施品質控制措施以維持高標準的服務。
• 監控賓客滿意度調查並根據需要實施糾正措施。

要求：

• 擁有豐富的飯店管理經驗，專注於客房部門營運。
• 良好的組織和領導能力。
• 優秀的溝通和人際交往能力。
• 與來自不同文化背景的人有效合作的能力。
• 了解行業的法律規則和指南。
• 酒店管理或相關領域的學士學位。
• 對酒店營運有深入了解，包括收入管理、銷售和行銷。
• 高度關注細節和解決問題的能力。
• 熟練酒店管理軟體系統。
• 該職位通常需要不規律的工作時間，包括週末和假日。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 有薪培訓和發展

職位描述：

• 規劃和監控入庫和出庫交貨。
• 監督物流和運輸。
• 監督所有車輛的維護和保養。
• 準備和監控營運支出的財務預測和預算預測。
• 更新和評估指標以評估績效並實施增強功能。
• 確保遵守安全和品質標準，並保持高度遵守所有相關法規。
• 制定、實施和維護營運流程和政策，以實現高標準的合規性和營運有效性。

要求：

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位。
• 該職位需要至少 5 年相關領域的工作經驗。
• 根據工作要求，能夠用普通話溝通將是一個顯著的優勢。
• 有棕櫚油加工經驗將更具優勢。

津貼和福利

• 住宿
• 醫療保險
• 事假

We will focus on activities related to responsible sourcing management within procurement, supply chain ethical standards, and sustainable sourcing initiatives across Western Digital. The position will manage due diligence processes, supply chain mapping, and insights, whilst helping to develop and embed more sustainable procurement practices.

The role will support the corporate sustainability team and may undertake specific supply chain focused projects to help deliver solutions.

Accountability

In order for the incumbent to deliver the expected outcome, the incumbent is authorized to perform the following:

• Responsible for developing and managing supply chain mapping tools and databases.
• Communication and issue of information to supply chain, ensuring clarity, appropriate messaging and timeliness. Instigate and conduct supplier meetings where appropriate to support sustainability objectives.
• Co-ordination of supplier meeting, including tracking invites, responses and supporting with presentations.
• Ensuring that all relevant insights are captured and processed in a timely and accurate manner. This is to be achieved by collaborating closely with various business partners.
• Evaluating procurement and supply chain insights, identifying and pursuing missing data and working to improve the quality of data. Make recommendations and ensure clear communication of requirements through the supply chain. Assess and communicate risks.
• Preparing and issuing relevant data for reporting purposes, audit and cost/ benefit analysis.
• Using insights to identify opportunities and to make recommendations to improve approach, support the development of supply chain standards and help inform next phases of activity.
• Working alongside the Corporate Sustainability team to initiate and embed sustainability initiatives. Helping to implement agreed strategies and support objectives.
• Working in collaboration with various business partners, to enable the delivery of objectives. Where appropriate instigating and conducting stakeholder meetings, managing correspondence, building engagement and resolving queries.
• Developing knowledge and expertise as a sustainability and responsible sourcing specialist. Demonstrating in depth understanding of the broader industry, as well as relevant environmental and social considerations. Learning and managing new technical skills, processes and systems as required.
• Identifying further opportunities to help develop sustainability objectives. Supported by Category Manager and Corporate Sustainability team.
• Promoting good inter departmental relations and contributing to the establishment of a professional and efficient department reputation.

WorldFish would like to hire one (01) intern who will assist in maintaining accurate project financial records, documentation, and database. Beside this, s/he will also assist in budgeting, forecasting, and reporting process.

By getting hands-on experience by working under a Project Finance professional, s/he can understand and practically apply his/her theoretical knowledge of financial accounting in his/her day-to-day work orienting in such a position.

The successful candidate will:

• Assist in maintaining accurate project financial records and documentation in OCS.
• Assist in maintaining and updating project and partner financial records and databases.
• Assist in the preparation of monthly financial reports.
• Assist in budgeting and forecasting of project activities.
• Assist in the coordination of resource allocation and monitoring.

Requirements

This opportunity will be suitable for you if you have the below skills and qualifications:

• The candidate either will have obtained or currently be working towards obtaining a bachelor’s degree in accounting or similar equivalent qualifications.
• Must have knowledge of the basic principles and practices of accounting and financial analysis.
• Good working knowledge of Microsoft Office and Teams applications and hands-on experience with reputable ERP systems such as Oracle and SAP.
• Should be capable of preparing files and maintaining records and documentation.
• Excellent command of the English language – both written and verbal.

Benefits

• This position is an excellent opportunity to gain information and experience with an international research organization.
• The intern will also get the chance to interact and collaborate with researchers.
• A monthly stipend and health insurance will be provided.

Location and Duration

Successful intern(s) will be based at WorldFish Headquarters, in Penang, Malaysia. The successful candidate should be available to commence the internship as soon as possible. This position is open only to national applicants only. Interviews are expected to be held in January 2025 and only shortlisted candidates will be notified and expected to attend the interview.

How to Apply

Your application must include:

• A copy of your curriculum vitae,
• A cover letter which addresses key requirements stated above; and
• Contact information of three professional referees who may be contacted if you are short-listed for the position.

To be considered, applications must be submitted by no later than 24:00 (MYT) 31 December 2024. 

The screening will start immediately and will continue until the position is filled. Due to the high volume of applicants for WorldFish positions, we appreciate all interest, but only short-listed candidates will be contacted. 

Our Gender, Diversity and Inclusion Commitment 

WorldFish has seven offices across Asia, Africa and the Pacific, with more than 400 staff and 27 nationalities who contribute to a dynamic multicultural work environment. 

WorldFish is committed to promoting a work environment where diversity and inclusion is valued, and we seek to have gender balance in the organization. We aim to also seek balance across other diverse dimensions. 

People in WorldFish are treated equally irrespective of gender, ethnicity/race, national or social origin, disability, religion, political affiliation, age, family size, marital status or any other form of personal identity. 

We are an equal opportunities employer and strongly encourage qualified women and men from developing nations to apply. 

Senior Manager in this role will be responsible for researching, developing, and implementing innovative packaging solutions and requires a deep understanding of solid-state device physics, materials science, and packaging technologies, and expected to manage all aspects of packaging technologies required for Materials Center of Excellence (MCoE). Responsibilities encompass a wide range of tasks, from strategic planning to day-to-day operations, and require a combination of technical expertise, leadership skills, and problem-solving abilities. Candidate shall be specialized in advanced 3D & heterogenous packaging solutions, plays a critical role in ensuring successful and efficient implementation of next gen flash products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Strategic Planning: Develops and implements long-term strategies on introducing advanced materials for solid-state device packaging to align with overall business objectives and market trends.
• Team Leadership: Manages and motivates a team of packaging engineers, technicians, and support staff.
• Material & Process Optimization: Identifies and implements advanced materials to be used in packaging processes to enhance efficiency, reduce costs, and improve performance and reliability of solid-state devices.
• Technology Evaluation: Assesses new packaging technologies and materials specifically designed for solid-state devices, such as advanced thermal management solutions and new gen 3D packaging techniques.
• Supplier Management: Oversees relationships with suppliers of packaging materials, equipment, and testing services tailored for SiP & Solid-state devices.
• Budget Management: Develops and manages budgets for Materials CoE Lab & path finding projects for next gen drives.
• Quality Control: Ensures that packaging operations adhere to strict quality standards and regulations specific to materials used in flash devices.
• Regulatory Compliance: Ensures compliance with relevant industry regulations and standards related to solid-state device packaging.
• New Product Introduction (NPI): Coordinates the introduction of new materials in packaging technologies and processes for SSD.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Implement a comprehensive communication and branding plan to engage internal and external stakeholders for the Flash Backend Operations (FBE).
• Support to manage and enhance the FBE organization's brand image and reputation through creative messaging and effective campaigns.
• Collaborate with cross-functional teams to ensure consistent messaging across all channels, including digital, print, and social media.
• Support the management of the multimedia communications for the FBE organization.
• Manage and maintain the webpage by developing new and relevant content.
• Support in the engagement strategy to ensure FBE employees stay engaged in creating a Great Place to Work (GPTW).
• Curate specific engagement activities to elevate FBE employee experience
• Deploy GPTW elements to increase engagement at FBE level.
• Develop and deploy key business analytics to measure effectiveness of communications.

• Develop and maintain business continuity and disaster recovery programs.
• Develop policies, procedures, and guidelines to ensure that factory and corporate business functions have an effective and comprehensive continuity and disaster recovery plan.
• Work closely with manufacturing sites to identify and interface with their business continuity and disaster recovery needs.
• Develop and deliver training programs on business continuity and disaster recovery best practices.
• Responsible for the strategic oversight of the business continuity program of the company.
• Test and evaluate the effectiveness of business continuity and disaster recovery plans and make recommendations for improvements.
• Complete and maintain the business impact analysis (BIA) and risk assessment (RA) requirements to enable the development of the business continuity plan.
• Coordinate and participate in exercises and simulations to test the effectiveness of the business continuity plans (BCP) and disaster recovery plans.
• During or after an incident, collect status and or result of incident management, analyze and determine improvements of procedure or processes​
• Respond to customer inquiries/request and coordinate with related sites or corporate functions to complete the response​
• Keep abreast of industry best practices and emerging technologies in the field of business continuity and disaster recovery.
• Engaging with executive leadership to report on the status of business continuity management system
• Maintains the company’s BCMS certification, supervise 3rd party audits and regulatory audits, as needed. ​
• Drive continuous improvement of the BCMS program

Position Summary:

The Sustaining Program Manager (SPM) leads & drives deliverables through Sustaining Core Team (SCT) with full program/s ownership by prioritizing resources to ensure sustaining products (higher volume products) consistently meet volume requirement, quality & reliability, engineering KPI and cost goals.

Responsibilities:

• Obtain customer-specific product requirements, assess and recommend engineering solutions, upon approval from SCT, drive execution to meet customer requirements in a timely manner.
• Define and drive product recipe ramp and depletion strategy that meets overall customer and WD business needs.
• Accountable and focal point to overall product cost for sustaining products with finance collaboration to define optimized product cost strategy and drive execution.
• Establish and maintain a business process to ensure support from product cost (sub category) owners to deliver to BCP commits.
• Collaborate with KPI owners to align and rationalize roadmaps ensuring consistent product strategy and execution.
• Monitor overall engineering KPI performance and support KPI owners to address gaps vs plan.
• Collaborate with quality team to define and prioritize product quality improvement strategy.
• Monitor overall quality KPI performance and support quality team to address gaps vs plan.
• In event of quality stop order, execute SSO process and lead core team to define containment, disposition, drives root cause and corrective actions that meet optimized business objectives.
• Participate in new product Manufacturing Readiness Review (MRR) and approve product release to assume product ownership in LVM.
• Participate in new product KPI underpinning strategy and ensure all KPI and cost roadmaps are aligned to execution capability in HVM. 

Requirements:

• Bachelor's degree or higher with Engineering related majors
• Minimum of 5 years’ experience and proven record in program or project management leadership position
• Experience with Semiconductor Packaging & PCBA (SMT) manufacturing and test processes.
• Familiar with Product Life Cycle and new product development processes
• Proven track record on people development & management; building, mentoring and inspiring a team
• Ability to manage multiple projects and priorities, and to interact with a diverse group of individuals in a very fast and dynamic environments
• Ability to drive change and improvements within the team
• Result oriented leader
• Strong computer skills including MS Office products, MS Project and etc.
• Excellent communication skills, including written, verbal and presentation skills
• Strong in strategic planning and also Risk/Critical management skills
• Good problem solving and decision making, Pro-active & initiatives and strong sense of accountability

The Process Control Manager is responsible for ensuring strong process governance across business process in warehouse and finished goods (FG) operations, inventory control activities, and site control for component, product, and scrap movement, ensuring compliance with intellectual property (IP) controls. The role includes managing high-value scrap crushing operations, leading a team of process control analysts, and ensuring compliance through audits and controls. The successful candidate will ensure quality compliance through effective process control, drive process innovation through Kaizen, SGA, and MPC participation, oversee employee refresher training and 6S program compliance, and maintain a focus on TPM control. A strong background in problem-solving, lean manufacturing, Six Sigma certification, and expertise in DMAIC methodology, combined with good organizational skills, strategic thinking, and strong stakeholder management, is essential.

Key Responsibilities:

• Lead and govern process operations across warehouse and FG inventory controls, ensuring consistency, accuracy, and quality compliance.
• Manage high-value scrap crushing operations to maximize efficiency and minimize losses.
• Act as site controller for the movement of components, products, and scrap, ensuring compliance with intellectual property (IP) control measures.
• Conduct and oversee audits and compliance assessments, leading a team of process control analysts in maintaining operational standards.
• Perform regular process FMEA assessments to identify and mitigate risks.
• Ensure SOPs are documented, controlled, and adhered to across all operations.
• Conduct success audits and governance reviews, ensuring adherence to organizational policies and procedures.
• Develop and update organizational playbooks and manage project execution timelines.
• Ensure adherence to organization KPIs and enforce compliance standards.
• Oversee and implement the 6S program, ensuring compliance and operational efficiency across the team.
• Ensure quality compliance by developing and enforcing effective process controls and governance frameworks.

TPM Control:

• Ensure the effective implementation of Total Productive Maintenance (TPM) practices to maximize equipment efficiency and minimize downtime.
• Drive process innovation through participation in Kaizen, Small Group Activities (SGA), and Manufacturing Process Control (MPC) initiatives.
• Lead employee refresher training programs to ensure ongoing compliance and knowledge updates.
• Oversee business contingency management systems, ensuring they are up-to-date and functional.
• Lead the implementation and compliance of Integrated Management Systems (IMS) across all operations.

People Management:

• Manage the performance of the process control team by setting clear goals, regularly reviewing performance, and providing feedback to drive continuous improvement.
• Identify development opportunities and implement training programs to enhance team skills and capabilities.
• Foster a positive work environment by encouraging collaboration, innovation, and open communication.
• Mentor and guide team members in their career development, aligning their growth with organizational objectives.
• Handle recruitment, onboarding, and performance appraisals, ensuring alignment with the organization’s talent management strategies.

Western Digital, the leader in storage technology, seeks an organized and energetic Design & Engineering Program Manager. This is an outstanding opportunity to bring innovative ideas to a diverse and global design team developing a wide range of consumer technology products.

Job Description

• The Design and Engineering Program Manager will support the industrial design and development of SanDisk flash-based consumer technology products, including desktop SSDs, portable SSDs, USB storage devices, and card readers.
• This role includes front-end collaboration with R&D and supplier teams to identify and develop innovative design processes and architectures that enable us to deliver best-in-class products to a highly dynamic market.
• The Program Manager will also coordinate the implementation of new processes and architectures across multiple product lines to ensure that design, engineering, quality, and schedule requirements are being met.
• This role is well-suited for an experienced individual in a design or engineering discipline looking to make the transition into a program management.

Job Summary:

As the Program Manager of Procurement Cost Management, you will be responsible for leading critical cost management programs and supporting cross-functional initiatives. Working closely with Global Commodity Managers (GCM), procurement leadership, and finance teams, you will drive cost-saving initiatives, manage should-cost modeling, and provide key insights to improve price negotiations with suppliers.

This role emphasizes program management, stakeholder engagement, and project planning to align procurement strategies with business objectives. You will also contribute to comprehensive cost reporting, tracking savings opportunities, and supporting key financial and strategic goals.

Key Responsibilities:

- Program Management: Lead procurement cost management programs, developing and executing project plans with milestones, timelines, and cost-saving targets.

- Should-Cost Modeling: Participate in should-cost modeling activities for both direct and indirect spend, identifying cost drivers, improvement opportunities, and providing insights to support price negotiations with suppliers.

- Stakeholder Engagement: Collaborate with Global Commodity Managers, finance teams, and cross-functional stakeholders to align procurement initiatives with company goals. Ensure clear communication and transparency in tracking cost-saving initiatives.

- Cost Projections and Reporting: Manage cost projection processes across business verticals and work with finance to ensure accurate forecasts. Provide insights into supplier and component costs to drive strategic quarterly cost-saving targets.

- Tracking and Implementation: Track cost-saving opportunities, ensuring Global Commodity Managers implement identified improvements. Consolidate data and reports to ensure accuracy and timely updates.

- Contract Management: Assist in creating best-in-class contract negotiation frameworks, mitigating cost risks, and driving savings through effective supplier contract management.

- Support Functions: Provide data and reporting support, including presentations, to assist in driving cost optimization initiatives. Support the team in the creation of cost-related reports and documentation for executive reviews.

- Cross-Timezone Collaboration: Collaborate with global teams across multiple time zones, ensuring smooth coordination and project alignment.

- Individual Contributor Role: This is a hands-on role that does not involve direct people management.

Critical Function:

Manage key procurement programs, leading the end-to-end execution of cost management initiatives, including risk mitigation and savings implementation. This involves developing detailed project plans and collaborating with stakeholders to ensure alignment with company-wide objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In this position, the individual will be responsible for fully supporting the Department Manager on the development of the company goals, strategy and tactics. The most important expectation is being able to work with the other team to assure the good execution of daily activities and special assignments assigned by department managers or higher management. The individual will be responsible to lead the process engineering functions for DA process. He/she is required to work closely with the teams within Assembly Process Engineering department as well as other functional teams; manufacturing, EE, IPPC, QA ,NPI and other supporting teams to fully support the company and department goals on yield, quality, and cost, utilization, productivity and cycle time. Good knowledge Die Attach process with hands on experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In this position, the individual will be responsible for fully supporting the Department Manager on the development of the company goals, strategy and tactics. The most important expectation is being able to work with the other team to assure the good execution of daily activities and special assignments assigned by department managers or higher management. The individual will be responsible to lead the process engineering functions for DP process. He/she is required to work closely with the teams within Assembly Process Engineering department as well as other functional teams; manufacturing, EE, IPPC, QA ,NPI and other supporting teams to fully support the company and department goals on yield, quality, and cost, utilization, productivity and cycle time. Good knowledge in Die Preparation and hands on experience.

• Perform Engineering Change Order (ECM) processes and routing runtime maintenance in EPR system
• Monthly managerial accounting close and reporting responsibilities on inventory related movements transactions analysis and reserve
• Ensure compliance with corporate SOX and key controls, adherence to US GAAP and other statutory requirements and support for audit requirements
• Performs specific tasks on inventory costing, including R&D cost centers and prepare reports for AGIS journal related costs for review
• Complete defined closing reports like factory output analyze big flux with reasonable explanations and have capability to design/enhance new requested reports and related modeling
• Performs specific monitoring related to cycle count activity on monthly basis and conduct independent sample audit. Different analyzer posting to SAP for those approved inventory adjustments.
• BOM cost calculation and preparation for standard cost fresh  
• Performs detailed cost and financial analyses and makes recommendations regarding different cases and the proper accounting for transactions. Assists in solving complex technical problems in areas where no precedent exists.
• Performs specialized financial or cost analyses (e.g., product cost bridge, routing analysis, absorption analysis) 
• May provide ad-hoc analyses and report of information as requested

We are seeking a highly motivated and experienced Production Manager to join our dynamic in-house production team. In this role, you will play a crucial role in overseeing the end-to-end production process, ensuring the seamless execution of projects and the delivery of high-quality creative content.

The ideal candidate should have a strong background in video production, including budgeting, scheduling, planning, and production itself. You should also have a keen eye for detail, and a passion for creativity. They will collaborate seamlessly with various departments, including creative, logistics, and technical teams, to ensure smooth and efficient production workflows.  

Key Responsibilities: 

• Lead and manage the day-to-day production process including allocating resources and ensuring timely delivery of projects. 
• Responsible for developing, managing and planning budgets, logistics and project timelines 
• Collaborate with cross-functional teams, including creative directors, designers, writers, production crew, and other stakeholders to achieve project goals. 
• Coordinate with suppliers, vendors, and subcontractors to secure necessary materials and services for projects. 
• Maintain high standards of creative output by conducting regular reviews and quality assessments. 
• Liaise with clients / managers to understand objectives, expectations and thoroughly understand project requirements.  
• Communicate project updates, timelines, and any potential issues, ensuring client satisfaction. 

Western Digital’s Sr. TA Manager - Malaysia Country Lead will be a key member of the Global TA Leadership Team and trusted partner to business leaders. You will lead the success of the Malaysia TA Center of Excellence framework and will drive continuous improvement of the function in collaboration with global key stakeholders. You will align talent planning, sourcing, hiring and associated processes and analytics for Malaysia resulting in a robust and positive experience that differentiates Western Digital as an employer of choice for both internal and external talent. This includes creating an innovative, cohesive Malaysia recruitment strategy, capturing talent insights that can drive business decisions, and delivering a phenomenal candidate experience.

· Align and help direct a cohesive team of country recruiters, ensuring that they are meeting their targets and adhering to best practices across the full recruitment lifecycle from sourcing candidates to onboarding new hires.

· Apply subject matter expertise with internal and external workforce trends and market talent intelligence to inform and create agile workforce plans.

· Help to track and analyze recruitment metrics, such as time-to-fill and make recommendations for improvements; where challenges may occur, recognize and communicate them in a timely and data-driven fashion.

· Mentor, plan and consult (as a talent acquisition subject matter expert in university recruiting) with Global TA leaders in their go to market recruitment strategies and execution to maintain and elevate Western Digital’s strong employer brand in the Malaysia University System.

· Collaborate with hiring managers to understand recruitment needs and help identify the best candidates.

· Regularly engage with global TA leadership and regional counterparts on strategic programs with a focus on attracting, engaging, and hiring a diverse slate of qualified talent

· Ensure compliance with local laws and local governing agencies.

· Collaborate cross-functionally and successfully navigate within a globally matrixed organization to investigate, analyze, and resolve critical and complex concerns.

· Provide a high level of energy, a powerful work ethic, and hands-on approach to execution of duties and roles.