Job Summary 

To guide students to choose the right course, search for scholarships and apply to the best colleges & universities in Malaysia.

Job Description

Your primary responsibilities will be:

• To provide effective counseling services to students, who are looking for admissions in colleges and universities in Malaysia.
• To liaise with counterparts from colleges and universities for student counselling and admission.
• To support and execute all activities with regards for enrolment such as admission registration, Scholar Search, school visits and other related events.
• To maintain good product knowledge of the tertiary education industry, institution offerings, as well as career & study pathways.
• To achieve the targets set by the Company in terms of student engagement and enrolment (commission based on target achieved).
• Perform any other duties as directed by the management.

Requirements

• Diploma or Degree in any subject. Fresh graduates are encouraged to apply. 
• Candidates with related 1-3 years working experience will also be considered.
• Able to speak in English and Mandarin preferably.
• Hungry to achieve targets.
• Excellent work ethics.
• Good communication & interpersonal skills.
• Willing to work overtime during peak period (post exam results).
• Willing to answer priority messages at night from students.
• Willing to work on weekends and travel for Scholar Search events occasionally & as scheduled.
• Be able to work on-site in the office (Bandar Sunway).

Work Environment & Culture

• Strong focus on talent development. e.g. 1-month full time onboarding training on communication skills and product knowledge, regular assessment and feedback by team leads on performance and improvements.
• Potential progression to other roles based on performance and affinity e.g. in training, business development, management.
• Work with a team of young, friendly and supportive colleagues.
• Flat and transparent organisation, that facilitates open discussion with peers and superiors.

Remuneration & Benefits

• Basic Salary: RM3,000 per month (fresh graduates) - RM4,000 (with experiences)
• Attractive Commission: Upon achievement of target (earning potential up to RM30k p.a)
• Transportation/Parking at office: RM120 (claimable)
• Annual Leaves: 15 days
• Birthday gift
• Medical Outpatient: RM500 (claimable upon confirmation)
• Hospitalisation insurance coverage (upon confirmation)
• Bonus upon achieve target & by management discretion

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

工作總結

指導學生選擇合適的課程、尋找獎學金並申請馬來西亞最好的學院和大學。

職位描述

您的主要職責是：

• 為尋求馬來西亞高等院校入學的學生提供有效的諮詢服務。
• 與學院和大學的同儕聯絡，進行學生諮詢和入學。
• 支持和執行與入學有關的所有活動，如入學註冊、學者搜尋、學校參觀和其他相關活動。
• 保持對高等教育行業、機構課程以及職業和學習路徑的良好產品知識。
• 實現公司在學生參與度和入學率方面設定的目標（根據實現的目標收取佣金）。
• 履行管理層指示的任何其他職責。

要求

• 任何科目的文憑或學位。鼓勵應屆畢業生申請。
• 具有1-3年相關工作經驗的候選人也將被考慮。
• 能說英語和普通話者優先。
• 渴望實現目標。
• 優秀的職業道德。
• 良好的溝通和人際交往能力。
• 願意在高峰期加班（考後成績）。
• 願意在晚上回覆學生的優先訊息。
• 願意在週末工作，偶爾按計畫出差參加學者搜尋活動。
• 能夠在辦公室（雙威鎮）現場工作。

工作環境與文化

• 高度重視人才發展。例如，為期 1 個月的關於溝通技巧和產品知識的全職入職培訓、團隊領導對績效和改進的定期評估和回饋。
• 根據績效和親和力，可能晉升到其他職位，例如培訓、業務開發、管理。
• 與一群年輕、友善、樂於助人的同事一起工作。
• 扁平、透明的組織，有利於與同事和上級進行公開討論。

薪資福利

• 基本薪水：每月 RM3,000（應屆畢業生） - RM4,000（有經驗）
• 有吸引力的佣金：實現目標後（年收入潛力高達 RM30k）
• 交通/辦公室停車：RM120（可索賠）
• 年假：15天
• 生日禮物
• 門診醫療：RM500（確認後可索賠）
• 住院保險範圍（經確認）
• 實現目標後的獎金並由管理階層酌情決定

Job Description

Your primary responsibilities will be:

•   To provide effective counselling services to students, who are looking for admissions in colleges and universities in Malaysia.

•   To liaise with counterparts from colleges and universities for student counselling and admission.

•   To support and execute all activities with regards for enrolment such as admission registration, Scholar Search, school visits and other related events.

•   To maintain good product knowledge of the tertiary education industry, institution offerings, as well as career & study pathways.

•   To achieve the targets set by the Company in terms of student engagement and enrolment.

•   Perform any other duties as directed by the management.

Requirements:

•   Diploma or Degree in any subject. Fresh graduates are encouraged to apply. 

•   Candidates with related 1-3 years working experience will also be considered.

•   Excellent work ethics.

•   Good communication & interpersonal skills.

•   Be able to work on-site in the office.

Perks & Benefits

• Commission and bonus

職位描述

您的主要職責是：

• 為尋求馬來西亞學院和大學入學的學生提供有效的諮詢服務。

• 與學院和大學的同儕聯絡，進行學生諮詢和入學。

• 支持並執行與入學有關的所有活動，如入學登記、學者搜尋、學校參觀和其他相關活動。

• 保持對高等教育產業、機構課程以及職業和學習路徑的良好產品知識。

• 實現公司在學生參與度和入學率方面設定的目標。

• 履行管理階層指示的任何其他職責。

要求：

• 任何科目的文憑或學位。鼓勵應屆畢業生申請。

• 具有1-3 年相關工作經驗的候選人也將被考慮。

• 優秀的職業道德。

• 良好的溝通和人際溝通能力。

• 能夠在辦公室現場工作。

津貼和福利

• 佣金和獎金

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform