ABOUT ECRI

ECRI, a non-profit organization, is a global, independent authority on healthcare technology and safety, dedicated to advancing cost-effective, safe, quality healthcare across the continuum of care. We fulfil our mission through independent research on healthcare technologies and patient safety, providing access to our extensive database, customized consultation, and delivery of specialized training programs.

ABOUT THE ROLE

The HR Manager is responsible for overseeing all aspects of human resources management within the organization. This role will play a critical part in developing and implementing effective HR strategies that align with the company's overall business objectives, while ensuring the day-to-day HR operations run smoothly.

RESPONSIBILITIES

• Strategic HR Leadership: Develop and execute HR strategies that aligns with ECRI’s mission and business objectives.
• Talent Management: Lead workforce planning and talent development initiatives, ensuring the attraction, development, and retention of top talent across all levels of the organization.
• Employee Relations: Foster a positive and inclusive workplace environment, handling all employee relations issues and providing guidance to managers and employees on HR-related matters.
• Organizational Development: Implement organizational change initiatives, working closely with leadership to manage transitions, improve business processes, and support company growth.
• Learning and Development: Develop, implement and execute a comprehensive L&D strategy aligned with the organization's business objectives.
• Performance Management: Oversee the performance management cycle, ensuring clear communication of objectives, continuous feedback, and robust development plans for employees.
• Compliance and Policy Management: Ensure compliance with all local labor laws and regulations, reviewing and updating HR policies and procedures as needed.
• Culture and Engagement: Drive engagement programs and initiatives that support a strong, positive workplace environment.
• HR Operations: Lead HR operations, including payroll, compensation, and benefits management, ensuring efficiency and alignment with company policies.

REQUIREMENTS

• Bachelor's degree in Human Resources Management or Business Administration with a specialization in HR)
• Minimum 5 years of managerial experience in a HR function.
• Strong knowledge of labor laws and regulations.
• Strong experience in Employee Relations and best practices.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with employees and management.
• Proven ability to manage multiple projects and prioritize tasks effectively.

Perks & Benefits

• Nearby public transport
• Medical insurance

Job Responsibilities:

• Oversee and manage operations across various departments such as Logistics, Manufacturing, General Admin and Manpower planning to ensure smooth day-to-day activities.
• Provide comprehensive support to manager by coordinating departmental activities and managing workflow between different operation site and team members.
• Take charge of employee management, ensuring staff performance aligns with company standards and policies.
• Serve as a liaison with Head of Departments (HODs), ensuring that operational updates and reports are communicated to senior management efficiently.
• Handle travel arrangements and accompany management on business trips when required, taking care of operational matters on-site.
• Perform hands-on tasks from arranging work at lower levels to handling key managerial responsibilities as directed by the leadership team.

.

Requirements:

• Male candidate and Mandarin literate is preferred to effectively communicate within the organisation stakeholders ( Business nature requirement)
• Strong leadership and organizational skills, with the ability to manage employees and ensure operational efficiency.
• Experience in operations management or similar roles.
• Willingness to travel and work across multiple departments as per operational needs.
• Bachelor’s Degree/Diploma in Business Administration, Operations Management, Logistics, or related fields.
• At least 3 years of experience in operations management, logistics, or a similar role, with a proven track record of managing teams and improving operational processes.

.

Perks & Benefit:

• Competitive salary based on experience.
• Travel allowances
• Opportunities for professional growth.
• Work within a dynamic and fast-paced environment.

Job Responsibilities:

• Oversee and manage operations across various departments such as Logistics, Manufacturing, General Admin and Manpower planning to ensure smooth day-to-day activities.
• Provide comprehensive support to manager by coordinating departmental activities and managing workflow between different operation site and team members.
• Take charge of employee management, ensuring staff performance aligns with company standards and policies.
• Serve as a liaison with Head of Departments (HODs), ensuring that operational updates and reports are communicated to senior management efficiently.
• Handle travel arrangements and accompany management on business trips when required, taking care of operational matters on-site.
• Perform hands-on tasks from arranging work at lower levels to handling key managerial responsibilities as directed by the leadership team.

.

Requirements:

• Male candidate and Mandarin literate is preferred to effectively communicate within the organisation stakeholders ( Business nature requirement)
• Strong leadership and organizational skills, with the ability to manage employees and ensure operational efficiency.
• Experience in operations management or similar roles.
• Willingness to travel and work across multiple departments as per operational needs.
• Bachelor’s Degree/Diploma in Business Administration, Operations Management, Logistics, or related fields.
• At least 3 years of experience in operations management, logistics, or a similar role, with a proven track record of managing teams and improving operational processes.

.

Perks & Benefit:

• Competitive salary based on experience.
• Travel allowances
• Opportunities for professional growth.
• Work within a dynamic and fast-paced environment.

Job responsibilities:

• • Responsible for measuring, analyzing, positioning, and promoting our product line. Strong communication and project coordination skills, with an ability to work effectively with Principle, Partners, Channel Sales and Technical team and execute various product marketing initiatives.
  • Create and own product messaging and marketing plans.
  • Drive product marketing efforts such as defining and implementing a customer communications strategy; defining market research studies to gain knowledge about competitors’ attitudes and behavior; and developing collateral that optimally positions the strengths of our products.
  • Develop and implement go-to-market plan.
  • Produce product collateral such as customer presentations, webcasts, and case studies.
  • Defining market research studies to gain knowledge about end users and partners attitudes and behavior and developing collateral that optimally positions the strengths of our products.
  • Interface with key industry press and analysts.
  • Evangelize products to sales, channel, and end users
  • Passion for analyzing products, customers and market dynamics.
  • Simultaneously manage multiple products under tight deadlines.
  • Participate in tradeshow booth duty to assist in lead generation.
  • Works with both internal and external contacts.

Requirement:

• • Minimum 3 to 5 years of experience selling enterprise security & networking solutions to large & medium corporations.
  • Previous experience in successfully developing and/or managing major accounts where significant revenue growth has been generated.
  • Strong knowledge of security & networking solutions
  • Team player, self-motivated, result-oriented and highly independent.
  • Flexible and able to travel
  • Strong business acumen and natural leadership skills
  • Good presentation and negotiation skills.
  • Able to work with little or no direct supervision

Perks & Benefits

• Commission
• Allowance (mobile, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Medical and Personal Accident insurance
• Personal development opportunities

Responsibilities

•  Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
• Sells through partner organizations to end users in coordination with partner sales resources.
• Proactively recruits new qualifying partners, conducts partner enablement, engagement and key account mapping.

Required Qualification & Experience

• To succeed in this position, you should have at least 3 years of relevant experience in channel sales in the IT industry and a good record of achieving assigned sales quota.
• Experience selling enterprise solutions to large & medium corporations would be an advantage.
• Knowledge of channel partner management is a must and direct experience in a distributor is required.
• Knowledge of security and storage products would be an advantage.
• Knowledge of cyber security and solutions would be an advantage.
• Good communication and interpersonal skills, ability to work independently as well as in a team are also critical success factors for this position.

Perks & Benefits

• Allowance (mobile, transportation, etc.)
• Commission
• Free snacks / Happy hours
• Regular team activities
• Medical and Personal Accident insurance
• Personal development opportunities

Responsibilities:

• Understanding clients financial needs & goals.
• Responsible for delivery wealth planning services.
• Helping clients in risk management.
• Build strong relationships to retain existing clients.

Requirements:

• Bachelor Degree / Diploma.
• Fresh graduate encourage to apply, training will be provided.
• Age 25 - 45 years old.
• Proficiency in MS Office.
• Self - motivated & goal oriented.
• Ability to work independently & as a part of a team.
• Good ethics, with a customer-oriented attitude.
• Outstanding communication skills, with the ability to foster long-term relationships.

Perks & Benefits

• Commission and bonus
• Retirement bonus
• Flexible working hours
• Regular team activities
• Incentive trips
• Career advancement & personal development opportunities

職責

• 與指定合作夥伴客戶中的關鍵人員建立富有成效的專業關係。
• 滿足指定合作夥伴帳戶中指定的獲利銷售量目標和策略目標。
• 積極領導聯合合作夥伴規劃流程，並制定與有成效的合作夥伴關係相關的共同績效目標、財務目標和關鍵里程碑。持續主動評估、澄清和驗證合作夥伴的需求。
• 與合作夥伴銷售資源協調，透過合作夥伴組織向最終用戶銷售。
• 主動招募新的合格合作夥伴，進行合作夥伴支援、參與和關鍵客戶映射。

所需資格和經驗

• 要成功擔任此職位，您應具有至少 3 年 IT 行業通路銷售相關經驗，並且有良好的完成指定銷售配額的記錄。
• 具有向大中型企業銷售企業解決方案的經驗將是一個優勢。
• 通路夥伴管理知識是必須的，並且需要直接的經銷商經驗。
• 了解安全性和儲存產品將是一個優勢。
• 了解網路安全和解決方案將是一個優勢。
• 良好的溝通和人際交往能力、獨立工作和團隊合作的能力也是該職位成功的關鍵因素。

津貼和福利

• 津貼（移動、交通等）
• 委員會
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療和人身意外保險
• 個人發展機會

崗位職責：

• • 負責測量、分析、定位和推廣我們的產品線。強大的溝通和專案協調能力，能夠與原則、合作夥伴、通路銷售和技術團隊有效合作，並執行各種產品行銷計劃。
  • 創建並擁有產品資訊和行銷計劃。
  • 推動產品行銷工作，例如定義和實施客戶溝通策略；定義市場研究以了解競爭對手的態度和行為；開發能夠最佳發揮我們產品優勢的抵押品。
  • 制定並實施上市計劃。
  • 製作產品資料，例如客戶演示、網路廣播和案例研究。
  • 定義市場研究，以了解最終用戶和合作夥伴的態度和行為，並開發能夠最佳定位我們產品優勢的抵押品。
  • 與主要產業媒體和分析師的互動。
  • 向銷售、通路和最終用戶宣傳產品
  • 熱衷於分析產品、顧客和市場動態。
  • 在緊迫的期限內同時管理多個產品。
  • 參與貿易展覽攤位職責以協助開發潛在客戶。
  • 與內部和外部聯絡人一起工作。

要求：

• • 擁有至少 3 至 5 年向大中型企業銷售企業安全和網路解決方案的經驗。
  • 具有成功開發和/或管理已產生顯著收入成長的大客戶的經驗。
  • 豐富的安全和網路解決方案知識
  • 團隊合作精神、自我激勵、結果導向、高度獨立。
  • 靈活且能夠出差
  • 強大的商業頭腦和天生的領導能力
  • 良好的演講和談判技巧。
  • 能夠在很少或沒有直接監督的情況下工作

津貼和福利

• 委員會
• 津貼（移動、交通等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療和人身意外保險
• 個人發展機會

職責：

• 了解客戶的財務需求和目標。
• 負責提供財富規劃服務。
• 幫助客戶進行風險管理。
• 建立牢固的關係以留住現有客戶。

要求：

• 學士學位/文憑。
• 鼓勵應屆畢業生申請，將提供訓練。
• 年齡25-45歲。
• 熟練使用 MS Office。
• 自我激勵和目標導向。
• 能夠獨立工作並作為團隊的一部分。
• 良好的職業道德，以客戶為中心的態度。
• 優秀的溝通技巧，能夠建立長期的關係。

津貼和福利

• 佣金和獎金
• 退休獎金
• 彈性的工作時間
• 定期團隊活動
• 獎勵旅遊
• 職涯晉升和個人發展機會

工作職責：

• 監督和管理物流、製造、一般行政和人力資源規劃等各部門的運營，以確保日常活動順利進行。
• 透過協調部門活動並管理不同營運地點和團隊成員之間的工作流程，為經理提供全面的支援。
• 負責員工管理，確保員工績效符合公司標準與政策。
• 擔任與部門主管 (HOD) 的聯絡人，確保有效地將營運更新和報告傳達給高階管理層。
• 處理差旅安排，並在需要時陪同管理階層出差，處理現場營運事宜。
• 根據領導團隊的指示，執行從安排較低層級的工作到處理關鍵管理職責的實際任務。

。

要求：

• 男性候選人，懂國語優先，能在組織利害關係人內有效溝通（業務性質要求）
• 較強的領導能力和組織能力，具有管理員工和保證營運效率的能力。
• 擁有營運管理或類似職位的經驗。
• 願意根據營運需求跨多個部門出差和工作。
• 工商管理、營運管理、物流或相關領域的學士學位/文憑。
• 至少 3 年營運管理、物流或類似職位經驗，在管理團隊和改進營運流程方面擁有良好的記錄。

。

津貼和福利：

• 基於經驗的有競爭力的薪水。
• 旅遊津貼
• 職業發展的機會。
• 在動態和快節奏的環境中工作。

工作職責：

通常負責協助公司總裁或執行長處理各項業務事務。

主要職責：

1.行政支持：為總裁提供日常行政支持，包括日程安排、處理文件、接聽電話、回覆電子郵件。

2、業務協調：協助總裁處理各項業務事務，如組織會議、接待來訪、處理合約等。

3.資訊收集和分析：收集行業資訊、市場趨勢和競爭對手數據，進行分析，並向總裁報告，以幫助做出明智的決策。

4.專案管理：協助總裁推動重點項目，包括制定專案計畫、追蹤進度、協調資源。

5.客戶關係管理：幫助維繫與重要客戶的關係，包括定期溝通和處理客戶回饋。

要求：

- 願意旅行並熟練駕駛汽車。

- 流利的中文、英文和馬來文。

- 擁有5年以上工作經驗的學士學位或應屆碩士畢業生。

津貼和福利

• 員工股權
• 佣金和獎金
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

工作職責：

通常負責協助公司總裁或執行長處理各項業務事務。

主要職責：

1.行政支持：為總裁提供日常行政支持，包括日程安排、處理文件、接聽電話、回覆電子郵件。

2、業務協調：協助總裁處理各項業務事務，如組織會議、接待來訪、處理合約等。

3.資訊收集和分析：收集行業資訊、市場趨勢和競爭對手數據，進行分析，並向總裁報告，以幫助做出明智的決策。

4.專案管理：協助總裁推動重點項目，包括制定專案計畫、追蹤進度、協調資源。

5.客戶關係管理：幫助維繫與重要客戶的關係，包括定期溝通和處理客戶回饋。

要求：

- 願意旅行並熟練駕駛汽車。

- 流利的中文、英文和馬來文。

- 擁有5年以上工作經驗的學士學位或應屆碩士畢業生。

津貼和福利

• 員工股權
• 佣金和獎金
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

工作職責：

通常負責協助公司總裁或執行長處理各項業務事務。

主要職責：

1.行政支持：為總裁提供日常行政支持，包括日程安排、處理文件、接聽電話、回覆電子郵件。

2、業務協調：協助總裁處理各項業務事務，如組織會議、接待來訪、處理合約等。

3.資訊收集和分析：收集行業資訊、市場趨勢和競爭對手數據，進行分析，並向總裁報告，以幫助做出明智的決策。

4.專案管理：協助總裁推動重點項目，包括制定專案計畫、追蹤進度、協調資源。

5.客戶關係管理：幫助維繫與重要客戶的關係，包括定期溝通和處理客戶回饋。

要求：

- 願意旅行並熟練駕駛汽車。

- 流利的中文、英文和馬來文。

- 擁有5年以上工作經驗的學士學位或應屆碩士畢業生。

津貼和福利

• 員工股權
• 佣金和獎金
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

工作職責：

通常負責協助公司總裁或執行長處理各項業務事務。

主要職責：

1.行政支持：為總裁提供日常行政支持，包括日程安排、處理文件、接聽電話、回覆電子郵件。

2、業務協調：協助總裁處理各項業務事務，如組織會議、接待來訪、處理合約等。

3.資訊收集和分析：收集行業資訊、市場趨勢和競爭對手數據，進行分析，並向總裁報告，以幫助做出明智的決策。

4.專案管理：協助總裁推動重點項目，包括制定專案計畫、追蹤進度、協調資源。

5.客戶關係管理：幫助維繫與重要客戶的關係，包括定期溝通和處理客戶回饋。

要求：

- 願意旅行並熟練駕駛汽車。

- 流利的中文、英文和馬來文。

- 擁有5年以上工作經驗的學士學位或應屆碩士畢業生。

津貼和福利

• 員工股權
• 佣金和獎金
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

職位描述：-

• 透過推銷電話、電子郵件或親自安排會議的方式與業界的潛在客戶建立聯繫。
• 透過親自拜訪客戶資料庫中的公司和政府機構、保持電話聯繫並在出現問題時解決問題，與客戶資料庫中的公司和政府機構建立新的並延續現有的關係。
• 保持對產品、功能和技術規格的深入了解，以回答特定的客戶問題。
• 創建新的方法或策略來幫助銷售團隊實現每月的產品收入目標，從而提高公司的獲利能力。
• 為客戶提供現場產品演示，並向他們介紹公司提供的每件產品的功能和優點。
• 參加每週的銷售團隊會議，並向管理層提供有關銷售數據、目標和障礙的資訊。
• 在與客戶的所有交易中成為有價值且有用的資源，並在行業中建立友好的聲譽。

工作技能和資格：-

必需的：

• 具有銷售或客戶服務經驗
• 工商管理、行銷、傳播或其他領域的文憑/學士學位。
• 優秀的書面或口頭溝通能力。
• 與他人友善且風度翩翩。

首選：

• 熟練技術，包括基本的電腦操作
• 能夠實現目標、保持條理性並保持積極的態度。
• 在業務開發或銷售方面擁有豐富的經驗，最好是在網路安全產業。
• 過去與政府機構打交道的經驗將是一個優勢。

我們提供什麼：

• 有競爭力的薪資和佣金結構。
• 專業發展和成長的機會。

如何申請：

有興趣的候選人可以將您的簡歷發送至 hr@techlab.com.my。

支持性和協作性的工作環境。加入我們 TechLab Security Sdn 的團隊

Bhd 並在令人興奮的安全技術銷售領域開啟一份回報豐厚的職業生涯。

立即申請成為我們專業團隊的一員！

津貼和福利

• 佣金和獎金
• 保險
• 醫療的
• 季節停車

職位描述

尋找銷售客戶經理，負責長期發展

與客戶的關係和監督銷售。作為銷售客戶經理，您將

負責開發銷售線索、建立與維護關係、管理交易、履行

他們的要求和要求，及時回應他們的詢問並渴望

提供積極的客戶體驗。

關鍵角色和職責

• 管理客戶組合以取得長期成功
• 與客戶建立正向的關係。
• 尋找組織中的關鍵人員來銷售我們的解決方案—主要是 IT 部門。
• 能夠展示和追加銷售 TechLab 的解決方案和支援產品。
• 及時解決與客戶的衝突。
• 了解每位客戶的業務性質，提出適當的解決方案和產品。

經驗加分

• 類似面向客戶的角色的相關經驗
• 策略夥伴管理職位經驗
• IT 或專業服務業經驗，專注於業務開發和/或銷售
• 管理多個利害關係人和專案的經驗
• 在推動實現共同願景並與多個利益相關者合作以實現銷售成長方面擁有豐富的經驗
• 強大的銷售導向，具有與客戶和業務團隊合作創建以銷售為導向的解決方案和服務的經驗
• 擁有成功的合作夥伴管理經驗。

資格

• SPM、文憑畢業生或同等教育經驗。
• 擔任銷售客戶經理/銷售代表的經驗（也開放給應屆畢業生）
• 精通Excel、Word、Powerpoint、CRM和Google套件

我們提供什麼：

• 有競爭力的薪資和佣金結構。
• 專業發展和成長的機會。

如何申請：

有興趣的候選人可以將您的簡歷發送至 hr@techlab.com.my。

支持性和協作性的工作環境。加入我們 TechLab Security Sdn 的團隊

Bhd 並在令人興奮的安全技術銷售領域開啟一份回報豐厚的職業生涯。

立即申請成為我們專業團隊的一員！

津貼和福利

• 提供季節性停車位
• 保險
• 醫療索賠

職位空缺：

雪蘭莪/Bandar Tropicana Aman - 1 個職位空缺

檳城/峇六拜 - 1 職缺

職責與責任：

內部銷售支持

- 負責從本地和海外供應商採購材料。

- 及時按照建議的保證金產生客戶報價。

- 成為客戶訂單管理的主要聯絡人之一並接聽客戶電話。

- 跟進客戶的應收帳款，以避免財務部門的任何交貨阻礙並協助維持正現金流。

- 支援向銷售代表提供銷售報告。

- 透過了解詳細資訊、登入並與內部利害關係人協調來處理客戶投訴，以便在預期的時間內向客戶提供解決方案。

客戶訂單管理

- 依照既定流程審查客戶採購訂單，如果需要任何附加或特殊要求，請與客戶溝通。

- 透過提供客戶確認通知，有效率且準確地處理客戶訂單。

- 在系統中執行訂單輸入包括輸入銷售訂單、採購訂單（給供應商）、形式發票、收據、採購發票、交貨單和稅務發票。

- 與供應商溝通，監控所購產品的高效到達，並向客戶提供定期的發貨更新。

- 透過掌握未完成訂單和出貨狀態來提供客戶服務。

- 負責與第三方服務提供者或倉庫人員聯絡並密切合作，以確保進貨的品質和數量。

- 與第三方服務提供者或倉庫人員聯絡和協調入庫和出庫交貨安排。

- 根據 FEFO 和 FIFO 的原則挑選產品。向第三方服務提供者或客戶提供運輸說明和完整的運輸文件，以確保無縫交付給客戶。

- 向第三方服務提供者或內部利害關係人提供必要的支持，以確保按時交付給客戶。

- 處理產品樣品訂單和演示單元請求（根據需要）。

行政活動

- 必要時負責指定的行政活動。

- 負責建立系統的歸檔系統和必要的記錄保存，以滿足ISO9001標準。

資格與技能

• 至少2年相關領域的工作經驗。紮實的貿易業務工作經驗是一項資產。

• 熟悉黏合劑產品和處理危險品的經驗將是一個額外的優勢。

• 熟悉ERP系統知識。

• 有效的溝通技巧和致力於顧客滿意度。

• 能夠獨立工作，具有良好的團隊合作精神，具有強烈的主動意識和積極主動的態度。

• 良好的協調能力、人際溝通能力和壓力管理能力。

• 能夠分辨輕重緩急、優秀的跟進能力和對細節的關注。

• 良好的英語能力

有興趣者請點選「快速申請」提交申請，或發送電子郵件至： asiahr@ellsworth.com.hk 。

津貼和福利

• 員工股權
• 彈性的工作時間
• 醫療保險
• 個人發展機會

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:

The VP of Customer Experience (Credit Card) will lead the strategic development and execution of initiatives to deliver exceptional customer experiences for our credit card products. This role focuses on championing a customer-first culture, optimizing customer journeys, and enhancing loyalty through innovative and data-driven solutions. As a key leader, you will collaborate cross-functionally to align credit card services with business objectives while ensuring customer satisfaction and retention.

Key Responsibilities:

• Develop and implement a comprehensive customer experience strategy tailored to the credit card segment and aligned with company objectives.
• Champion a customer-first culture across the organization, ensuring credit card services prioritize customer needs and satisfaction.
• Analyze customer journeys within the credit card lifecycle to identify pain points and areas for improvement.
• Work cross-functionally with teams in Marketing and Product to design and implement solutions that enhance the credit card customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction, loyalty, and credit card usage metrics.
• Leverage customer feedback and data analytics to inform decision-making and refine credit card service strategies.
• Build and lead a dedicated customer experience team focused on driving initiatives and ensuring consistent service delivery for credit card customers.
• Provide coaching, mentorship, and development opportunities to team members to foster innovation and growth.
• Partner with internal stakeholders to ensure credit card offerings align with customer expectations and business goals.
• Represent the voice of the credit card customer in executive meetings and strategic planning sessions.

• Bachelor’s degree in Business, Marketing, Finance, or a related field (Master’s degree preferred).
• 7+ years of experience in customer experience, credit card services, or related roles, with 3+ years in a senior leadership capacity.
• Expertise in customer journey mapping, customer feedback systems, and credit card CX metrics.
• Strong analytical, problem-solving, and interpersonal skills with a data-driven mindset.
• Proficiency in CRM tools, customer experience platforms, and credit card management systems.
  

Personal Attributes:

• Strategic thinker with a deep understanding of the credit card customer lifecycle.
• Passionate about creating innovative, meaningful, and memorable customer experiences.
• Skilled in managing organizational change, fostering innovation, and leading diverse teams.
• Collaborative leader with a strong ability to inspire and influence cross-functional teams.

• Competitive salary and comprehensive benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Flexible work culture with casual attire and a collaborative team environment.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are seeking a visionary Head of Customer Experience to lead our efforts in delivering exceptional customer satisfaction and loyalty. This role will drive the customer-centric strategy across the organization, ensuring that every interaction enhances the customer journey and fosters long-term relationships.

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Champion a customer-first culture across the organization.
• Analyze customer journeys to identify pain points and areas for improvement.
• Work cross-functionally to design and implement solutions that enhance the customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction and loyalty.
• Leverage customer feedback and data analytics to inform decision-making and strategy adjustments.
• Build and lead a customer experience team to drive initiatives and ensure consistent service delivery.
• Provide coaching and development opportunities for team members.
• Partner with internal teams (e.g., Sales, Marketing, Product) to align on customer needs and deliver a unified experience.
• Represent the voice of the customer in executive meetings and strategic planning.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer experience or related roles, with 3+ years in a leadership capacity.
• Expertise in journey mapping, customer feedback systems, and CX metrics.
• Strong analytical, problem-solving, and interpersonal skills.
• Proficiency in CRM tools and customer experience platforms.

Personal Attributes:

• Strategic thinker with a customer-focused mindset.
• Passionate about creating meaningful and memorable experiences.
• Skilled in managing change and driving innovation.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 7am - 4pm, 9am - 6pm, 11 am - 8pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Open to fresh graduates
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary