Summary: Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.

Responsibilities:

1. To communicate with partners by telephone or electronic medium for domain matter.
2. To escalate unresolved queries to designated departments for further investigation.
3. To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
4. To communicate progress and resolution of issues to internal and external customers.
5. To maintain accurate and quality response for ISO9001 audit and compliance purposes.
6. To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
7. To update daily listing for day to day operation according to the given requirement.

Requirements:

• Candidate must possess at least a Degree in any field.
• Fresh graduates are encouraged to apply.
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Mental health coverage

摘要：日常工作通常包括處理電子郵件、即時聊天和根據客戶要求執行的臨時任務。

職責：

1. 透過電話或電子媒介與合作夥伴就領域事宜進行溝通。
2. 將未解決的問題回報給指定部門進行進一步調查。
3. 獲取並檢查所有相關信息，以評估詢問的有效性並確定可能的原因，並提出適當的解決方案。
4. 向內部和外部客戶傳達問題的進度和解決方案。
5. 為 ISO9001 審核和合規目的保持準確和高品質的回應。
6. 熟悉處理電子郵件、處理待處理訂單以及回答一般查詢的涵蓋場景中準備的 SOP。
7. 根據給定的要求更新日常操作的每日清單。

要求：

• 候選人必須至少擁有任何領域的學位。
• 鼓勵應屆畢業生申請。
• 所需技能： Microsoft Office（Word、Excel、PowerPoint）
• 精通英語和普通話的口語和書面語，為大中華地區的客戶提供服務。
• 能夠獨立工作，強烈的工作承諾，值得信賴，良好的團隊合作精神，具有出色的溝通和人際交往能力，並對呼叫等待和幫助台查詢保持警惕。
• 自我激勵，快速學習，態度積極，能夠按時完成任務並在壓力下表現良好。
• 願意輪班工作，包括週末和公共假期。將會給予相對應的補貼。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會
• 心理健康保險

工作總結：

我們正在尋找一位積極主動、經驗豐富的銷售經理來領導我們的銷售團隊並推動我們業務的成長。理想的候選人將在管理銷售團隊、制定策略性銷售計劃和推動收入成長方面擁有良好的記錄。銷售經理將負責監督日常銷售營運、設定和實現銷售目標，並確保良好的客戶關係以促進業務成功。

主要職責：

• 領導銷售團隊：管理、激勵和支持銷售代表團隊，以確保他們達到或超越銷售目標和 KPI。
• 銷售策略制定：制定並實施有效的銷售策略和計劃，以實現公司目標和收入目標。
• 績效管理：監控個人和團隊績效，根據需要提供指導、培訓和支持，以增強銷售能力。
• 客戶關係管理：與主要客戶建立並維持牢固的關係，確保高水準的客戶滿意度和保留率。
• 市場分析：進行市場研究以發現新機會、追蹤行業趨勢並分析競爭對手活動以相應調整策略。
• 銷售預測：準備準確的銷售預測和報告，確保及時有效地向高階管理層報告銷售活動。
• 協作：與行銷、產品開發和其他部門密切合作，確保訊息傳遞、產品供應和銷售活動的一致性。
• 預算和成本控制：管理銷售預算並確保資源的有效分配以實現最大的銷售產出。
• 銷售培訓：組織培訓課程，為銷售團隊提供銷售技巧、產品知識和客戶參與的持續發展。
• 銷售流程改善：持續評估和優化銷售流程，以提高生產力和銷售效率。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 醫療保險
• 事假

Job Summary:

We are seeking a highly motivated and experienced Sales Manager to lead our sales team and drive the growth of our business. The ideal candidate will have a proven track record in managing sales teams, developing strategic sales plans, and driving revenue growth. The Sales Manager will be responsible for overseeing daily sales operations, setting and achieving sales targets, and ensuring excellent customer relationships to enhance business success.

Key Responsibilities:

• Lead Sales Team: Manage, motivate, and support a team of sales representatives to ensure they meet or exceed sales targets and KPIs.
• Sales Strategy Development: Develop and implement effective sales strategies and initiatives to achieve company objectives and revenue goals.
• Performance Management: Monitor individual and team performance, providing guidance, training, and support as needed to enhance sales capabilities.
• Client Relationship Management: Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
• Market Analysis: Conduct market research to identify new opportunities, track industry trends, and analyze competitor activity to adjust strategies accordingly.
• Sales Forecasting: Prepare accurate sales forecasts and reports, ensuring timely and effective reporting of sales activities to senior management.
• Collaboration: Work closely with marketing, product development, and other departments to ensure alignment in messaging, product offerings, and sales campaigns.
• Budgeting and Cost Control: Manage the sales budget and ensure the efficient allocation of resources for maximum sales output.
• Sales Training: Organize training sessions and provide continuous development to the sales team on sales techniques, product knowledge, and customer engagement.
• Sales Process Improvement: Continuously assess and optimize the sales process to improve productivity and sales efficiency.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal leave

Responsibilities :

• Managing and overseeing the daily operations of the accounting department.
• Monitoring and analysing accounting data and produce financial reports or statements.
• Establishing and enforcing proper accounting methods, policies and principles.
• Coordinate and complete annual audits.
• Provide recommendations.
• Improve systems and procedures and initiate corrective actions.
• Assign projects and direct staff to ensure compliance and accuracy.
• Meet financial accounting objectives.
• Establish and maintain fiscal files and records to document transactions.

Requirements :

• Possess at least a Bachelor's Degree, Post Graduate in Accounting or professional qualification
• Proven working experience as Accounting Manager, Accounting Supervisor or Finance Manager.
• Advanced computer skills on MS Office, accounting software and databases.
• Proficient in manipulating large amounts of data.
• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations.
• Attention to detail and accuracy.
• Strong leadership skills, proactive and result-oriented.

Benefits :

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Performance bonus

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Responsibilities :

• Managing and overseeing the daily operations of the accounting department.
• Monitoring and analysing accounting data and produce financial reports or statements.
• Establishing and enforcing proper accounting methods, policies and principles.
• Coordinate and complete annual audits.
• Provide recommendations.
• Improve systems and procedures and initiate corrective actions.
• Assign projects and direct staff to ensure compliance and accuracy.
• Meet financial accounting objectives.
• Establish and maintain fiscal files and records to document transactions.

Requirements :

• Possess at least a Bachelor's Degree, Post Graduate in Accounting or professional qualification
• Proven working experience as Accounting Manager, Accounting Supervisor or Finance Manager.
• Advanced computer skills on MS Office, accounting software and databases.
• Proficient in manipulating large amounts of data.
• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations.
• Attention to detail and accuracy.
• Strong leadership skills, proactive and result-oriented.

Benefits :

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Performance bonus

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Responsibilities :

• Managing and overseeing the daily operations of the accounting department.
• Monitoring and analysing accounting data and produce financial reports or statements.
• Establishing and enforcing proper accounting methods, policies and principles.
• Coordinate and complete annual audits.
• Provide recommendations.
• Improve systems and procedures and initiate corrective actions.
• Assign projects and direct staff to ensure compliance and accuracy.
• Meet financial accounting objectives.
• Establish and maintain fiscal files and records to document transactions.

Requirements :

• Possess at least a Bachelor's Degree, Post Graduate in Accounting or professional qualification
• Proven working experience as Accounting Manager, Accounting Supervisor or Finance Manager.
• Advanced computer skills on MS Office, accounting software and databases.
• Proficient in manipulating large amounts of data.
• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations.
• Attention to detail and accuracy.
• Strong leadership skills, proactive and result-oriented.

Benefits :

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Performance bonus

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

JOB DESCRIPTION

• Ensure timely and accurate financial reporting in compliance with Malaysian Financial Reporting Standards (MFRS) and other regulatory requirements.

• Oversee the preparation of tax filings and coordinate with external auditors for annual audits.

• Develop and monitor projects to ensure alignment with financial targets.

• Track and control costs, identifying cost-saving opportunities without impacting project quality or timelines.

• Conduct financial forecasting and trend analysis to support project planning and business growth.

• Provide insights to management on cash flow projections, profitability, and resource allocation for future projects.

• Ensure compliance with financial regulations and uphold internal controls to safeguard assets, prevent fraud an improve operational.

• Identify and manage financial risks, developing strategies to mitigate impacts on cash flow and profitability.

JOB SPECIFICATION

• Bachelor’s degree in Finance, Accounting, or a related field or Professional Qualifications such as CPA, ACCA or CIMA are highly preferred.

• Minimum of 5-8 years of experience in finance or accounting, with at least 3 years in a managerial or leadership role.

• Strong experience in the construction or project-based industries, with an understanding of construction-related financial requirements.

• Minimum of 3 years of audit experience is an advantage, bringing additional strength in financial controls and compliance.

• Expertise in financial reporting and compliance with relevant regulations.

• Advanced proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Excel for financial modeling and analysis.

• High attention to detail, integrity, and a proactive approach to problem-solving.

• Flexibility to adapt to the changing needs of the business, with a commitment to continuous improvement.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Paid training and development

職責：

• 管理和監督會計部門的日常運作。
• 監控和分析會計數據並產生財務報告或報表。
• 建立並執行適當的會計方法、政策和原則。
• 協調並完成年度審計。
• 提供建議。
• 改進系統和程序並採取糾正措施。
• 分配專案並指導員工以確保合規性和準確性。
• 滿足財務會計目標。
• 建立和維護財務文件和記錄以記錄交易。

要求 ：

• 至少擁有學士學位、會計研究生或專業資格
• 擁有豐富擔任會計經理、會計主管或財務經理的工作經驗。
• MS Office、會計軟體和資料庫方面的高級電腦技能。
• 擅長處理大量數據。
• 具備簿記和會計原則、實務、標準、法律和法規的豐富知識。
• 注重細節和準確性。
• 領導能力強，積極主動，注重結果。

好處 ：

• 免費停車
• 健康保險
• 產假
• 晉升機會
• 績效獎金

津貼和福利

• 員工股權
• 事假
• 個人發展機會

職位描述

• • 人力資源策略：與領導團隊合作，制定符合公司目標並基於優先順序的人員策略和舉措
  • 組織發展：分析組織能力並與領導者合作，審查和發展正確的組織結構和業務工作方式。
  • 員工敬業度：透過培養高度誠信的文化和績效驅動的工作道德來積極影響員工，實現員工滿意度和健康的企業/環境文化
  • 員工關係：促進解決員工衝突或疑慮。調查員工不當行為的指控，並就紀律和申訴程序向管理層提供指導。
  • 人才發展：推動人才審核流程並與領導者一起審核，制定個人發展和繼任計劃，以提高人員能力。
  • 人力資源規劃：事先預測並規劃業務的人力資源需求，確保人力資源能滿足業務需求。
  • 確保根據業務需求提供及時的人力資源解決方案，並完全符合相關標準和法規。
  • 管理日常人力資源事務並提供及時支持，確保沒有影響日常營運和業務的突出人力資源問題。
  • 領導從概念化到實施的所有人力資源政策、程序和策略性人力資源措施。
  • 確保所有必要的標準和流程符合不同業務部門的人力資源實務並保持一致。
  • 與業務領導者合作設計工作說明和目標 (KPI)，透過績效管理推動高績效文化。
  • 處理和協調人力資源相關問題，例如入職、福利、僱用條款合規性、紀律問題和退出程序。
  • 履行您的報告經理和/或高階管理層指定的任何其他職責
  • 協助每年持續進行有效的訓練需求分析，以確定組織的發展需求。
  • 管理培訓預算並監控HRDC資金的使用情況，確保資金得到充分、有效的利用。
  • 領導 ISO 審核、客戶審核和內部審核流程，以確保有效並遵守各自的品質標準。
  • 就與公司 ISO (QMS) 和審核相關的事宜與第三方聯絡。第三方包括認證機構、客戶、供應商、分包商和主管部門。
  • 確保整個公司的整體 ISO 職能（ISO 9001 和 ISO 14001）的效能。

工作規格：

• • 人力資源管理或工商管理學位或同等學歷。
  • 5-7年工作經驗，3年管理經驗。
  • 熟悉候選人的評估和選擇方法
  • 透過建立和提供招募檔案以及面試安排，在招募流程的各個階段密切合作。
  • 熟悉績效改進計劃
  • 優秀的書面和口頭溝通以及人際交往能力
  • 熟悉或熟悉勞動法和人力資源最佳實務。
  • 協作和團隊導向的心態。
  • 根據管理層的要求履行任何臨時職責。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 醫療保險
• 有薪培訓和發展

Job responsibilities：

• Manage and drive the full spectrum of Human Resources & Administration functions such as Recruitment and Staffing Management, Training & Development, Salary Administration, Compensation and Benefits Management, Living Support, Security, Foreign Affairs as well as Employee and Labor Management;
• Handle and advise management on disciplinary issues, transfers, termination as well as other employee relations’ matters in compliance with labor laws;
• Manage the administration of the human resources policies, procedures and programs;
• Liaison with government statutory bodies for legal and administration requirement;
• Managing and controlling employee benefits utilization such as overtime, wages, allowances, leave & staff medical benefits as per HR policy & guidelines;
• Driving the Company-wide training and development programmers’ by conducting training needs analysis, designing & evaluating annual training plans and reviewing the training courses;
• Work and co-ordinate with other departments to ensure a smooth and effective operation in the office
• To perform any other duties as appointed by the management

Job Requirement:

• Minimum 5 years’ HR work experience in the manufacturing industry, preferably in a supervisory capacity.
• Good knowledge of local employment laws.
• Good analytical skills & detail-oriented.
• Critical thinker and problem-solving skills.
• Team player & great interpersonal and communication skills
• Strong Ethics and Discretion.
• Good interviewing & human relations skills.

Benefit

• 13 month salary
• Performance bonus
• Panel clinic and inhouse clinic
• Insurance
• Free parking
• Dental allowance
• Sport activities

Job responsibilities：

• Manage and drive the full spectrum of Human Resources & Administration functions such as Recruitment and Staffing Management, Training & Development, Salary Administration, Compensation and Benefits Management, Living Support, Security, Foreign Affairs as well as Employee and Labor Management;
• Handle and advise management on disciplinary issues, transfers, termination as well as other employee relations’ matters in compliance with labor laws;
• Manage the administration of the human resources policies, procedures and programs;
• Liaison with government statutory bodies for legal and administration requirement;
• Managing and controlling employee benefits utilization such as overtime, wages, allowances, leave & staff medical benefits as per HR policy & guidelines;
• Driving the Company-wide training and development programmers’ by conducting training needs analysis, designing & evaluating annual training plans and reviewing the training courses;
• Work and co-ordinate with other departments to ensure a smooth and effective operation in the office
• To perform any other duties as appointed by the management

Job Requirement:

• Minimum 5 years’ HR work experience in the manufacturing industry, preferably in a supervisory capacity.
• Good knowledge of local employment laws.
• Good analytical skills & detail-oriented.
• Critical thinker and problem-solving skills.
• Team player & great interpersonal and communication skills
• Strong Ethics and Discretion.
• Good interviewing & human relations skills.

Benefit

• 13 month salary
• Performance bonus
• Panel clinic and inhouse clinic
• Insurance
• Free parking
• Dental allowance
• Sport activities

Young | Energetic | Reliable | Approachable

At Da Vinci Clinic, we believe in creating memorable experiences for our customers. Our team is dedicated to providing exceptional service and making every interaction count. Join us in a dynamic and rewarding environment where your contributions truly matter!

Position Overview:

Are you a people person with a passion for delivering outstanding customer service? We’re looking for a Front Desk Customer Service Superstar to be the welcoming face of our company. In this role, you’ll be the first point of contact for our clients, ensuring they feel valued and appreciated from the moment they walk through our doors.

Key Responsibilities:

• Greet and assist customers with a warm and friendly demeanor.
• Able to communicate in Chinese, English & Bahasa Malaysia.
• Manage front desk operations, including answering phones, scheduling appointments, and handling inquiries.
• Provide information about our services and products, and help customers make informed decisions.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Maintain a clean and organized front desk area

What We’re Looking For:

• Excellent communication and interpersonal skills.
• A positive attitude and a genuine desire to help others.
• Previous customer service experience is a plus, but a great personality is a must!
• Ability to multitask and handle various responsibilities in a fast-paced environment.
• Proficiency in basic computer skills and customer management software.
• Experienced in working in a hospitality industry is a plus point

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Company trips
• Personal leave
• Paid training and development

年輕|精力充沛 |可靠|平易近人

在達文西診所，我們堅信為客戶創造難忘的體驗。我們的團隊致力於提供卓越的服務，讓每一次互動都有意義。加入我們一個充滿活力和回報豐厚的環境，您的貢獻真正重要！

職位概況：

您是個熱衷於提供卓越客戶服務的人嗎？我們正在尋找一位前台客戶服務巨星作為我們公司的迎賓形象。在此職位上，您將成為我們客戶的第一個聯絡人，確保他們從走進我們大門的那一刻起就感到受到重視和讚賞。

主要職責：

• 以熱情友善的態度迎接和協助客戶。
• 能夠用華語、英語和馬來語溝通。
• 管理前台運營，包括接聽電話、安排預約和處理查詢。
• 提供有關我們的服務和產品的信息，並幫助客戶做出明智的決策。
• 及時有效地解決客戶問題，確保正面的體驗。
• 與團隊成員合作，增強服務交付並提高客戶滿意度。
• 保持前台區域乾淨整潔

我們正在尋找什麼：

• 優秀的溝通和人際交往能力。
• 積極的態度和幫助他人的真誠願望。
• 有客戶服務經驗者優先，但優秀的個性是必須的！
• 能夠在快節奏的環境中執行多項任務並處理各種職責。
• 熟練基本的電腦技能和客戶管理軟體。
• 有飯店業工作經驗者優先

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 公司旅行
• 事假
• 有薪培訓和發展

• Collaborate with cross-functional teams to ensure successful project delivery, adhering to scope, schedule, and budget, while maintaining safety and quality standards in line with project specifications and contractual obligations.
• Drive project optimization strategies to reduce costs through detailed budget planning and value engineering initiatives.
• Oversee and guide project progress to meet financial targets and support the achievement of corporate objectives key results.
• Establish robust reporting systems for the team, providing regular updates on project progress and performance.
• Develop, supervise, and review designs for commercial and industrial-scale solar systems, covering electrical, structural, and mechanical aspects of the projects.
• Collaborate with the design team to validate engineering designs, determining the optimal locations for DC & AC equipment, works, and tie-in with the existing electrical system.
• Provide technical expertise in the review and preparation of proposals, actively engaging in customer and internal stakeholder meetings throughout the project lifecycle.
• Lead technical direction throughout the project, from kickoff and execution to delivery, testing, commissioning, and project handover.
• Implement strategies to enhance ERP system, performance dashboard, and other project management tools to improve efficiency and project oversight.
• Recommend appropriate technologies based on site-specific factors, including geographic conditions, to optimize project performance.

• Minimum 5 years of project management experience in Solar, Electrical or Construction industry
• Proficient in Microsoft Excel, Project and ERP System
• Involves occasional travel to project sites, which may include critical phases such as client's interconnection shutdown activities.
• Result oriented, able to multi-task and work in fast paced environment
• Manage customer relationships and collaborate with internal teams and external stakeholders.
• Able to inspire and manage cross-functional teams to achieve project goals.
• Ability to exercise judgment and discretion in giving timely and anticipated response
• Strong technical aptitude in resolving project challenges and complex problems
• Possess strong data analytics and decision-making skills
• Knowledge and experience in Solar PV system will be an added advantage

• • Build a cultural change to the shopfloor to functional heads level through – Training, team building and improvement projects to learn LEAN culture.
  • Develop and implement a structured audit system across APAC factories, focusing on compliance with key manufacturing excellence standards like LEAN, VSM, 5S, and OEE.
  • Use periodic audits to uncover inefficiencies, bottlenecks, and non-value-added activities, highlighting gaps between current operations and industry best practices to drive continuous improvement.
  • Create detailed audit reports that summarize findings, highlight areas for improvement, propose actionable recommendations, conduct root cause analysis for major inefficiencies, and provide feedback and support to local teams in implementing corrective actions.
  • Prioritize audit findings based on impact and complexity, collaborate with plant managers to develop targeted action plans, and incorporate continuous improvement methodologies like Kaizen or DMAIC to address key gaps.
  • Use audit results to tailor training programs, facilitate LEAN-focused workshops, and launch improvement projects with a structured approach using tools such as Gemba walks and PDCA cycles.
  • Set up a KPI-based dashboard to monitor progress on audit findings, tracking key metrics like productivity, downtime reduction, and energy savings, with regular reporting to ensure timely issue resolution.
  • Conduct monthly or quarterly reviews with plant managers to assess corrective actions, escalate delays, and use visual management tools to ensure transparency and accountability in improvement efforts
  • Identify significant gaps between standard (state of the art) manufacturing and local Operations practices to create and guide for continuous improvement. Define the manufacturing road map for all APAC countries
  • Implement automation to achieve efficiencies but also to create attractive work environment
  • Reduce non-value-added processes e.g. moving quality inspection methods into the production process (inline testing)
  • Develop a region wide Manufacturing Excellence Management System including standards and related auditing activities to ensure compliance with requirements.
  • Support of the local R&D and Operations team to integrate new production technologies and to improve existing manufacturing processes
  • Transfer production know how and new technologies from Group or Regional level into the National factories

At AECOM, we’re delivering a better world.

Whether it’s improving the commute, keeping the lights on, providing access to clean water or transforming skylines, we believe infrastructure has the power to uplift communities and improve people’s lives. Bringing together the best people, ideas, technical expertise and digital solutions, we partner with our clients to turn their ambitions into action, changing the world for the better. We’re proud to be recognized for our leadership, including our No. 1 ranking by Fortune as the World’s Most Admired Company in our industry for two years in a row.

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in India, China, Spain, Poland, Romania and the Philippines, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter and better. EC supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining EC, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our mission of delivering a better world.

Here, you will have freedom to grow in a world of opportunity.

We are in search of a skilled and experienced Civil Infrastructure Design Manager to lead our design team within a dynamic consultancy environment. The ideal candidate will have a strong background in the design and management of civil infrastructure projects, particularly in sectors such as Highways, Water, Sewage, Telecoms, and Bridges. This role demands a professional who is adept at overseeing complex design processes, coordinating multidisciplinary teams, and ensuring the delivery of high-quality infrastructure solutions.

Responsibilities:

Design Leadership in Civil Infrastructure:

• Lead the design process for civil infrastructure projects, focusing on Highways, Water, Sewage, Telecoms, and Bridges.

• Develop design strategies and plans that align with project objectives and client needs.

• Guide the design team through complex technical challenges, ensuring innovative and practical solutions.

Multidisciplinary Team Coordination:

• Manage and inspire multidisciplinary design teams, fostering a collaborative and efficient work environment.

• Ensure seamless integration of various engineering disciplines in the design process.

• Coordinate with other department heads to allocate resources effectively and meet project demands.

• Coordinate with various EC offices for Multidisciplinary and/or Multicentre projects

Design Process Management

• Oversee the design stages from concept to final delivery, ensuring adherence to project timelines and specifications.

• Monitor the progress of design work, identifying and resolving any issues that arise.

• Conduct regular review meetings to assess design progress and make necessary adjustments.

Quality Assurance and Standards Compliance:

• Implement and maintain high standards of design quality, ensuring compliance with AECOM’s quality principles, industry regulations and client specifications.

• Regularly review and assess design outputs for technical accuracy and innovation.

Stakeholder Engagement and Support:

• Act as a primary point of contact for internal teams and external stakeholders regarding design matters.

• Provide expert advice and support to project teams, enhancing design outcomes and efficiency.

Budget and Resource Optimization:

• Manage design budgets, ensuring cost-effective use of resources and identifying opportunities for savings.

• Optimize the allocation of design resources to maximize efficiency and project success.

• Change management – Proactive in initiating, recording, assessing in terms of design impact/ budget/schedule.

Risk Management and Mitigation:

• Identify potential risks in the design phase and develop effective mitigation strategies.

• Address and resolve design-related issues proactively to prevent project delays or cost overruns.

Design Documentation and Reporting:

• Maintain comprehensive and accurate design documentation throughout the project lifecycle.

• Prepare and present regular design reports to internal teams and stakeholders for informed decision-making.

• Adapt to the AECOM Project Delivery Procedures and standards.

At AECOM, we’re delivering a better world

Whether it’s improving the commute, keeping the lights on, providing access to clean water, or transforming skylines, we believe infrastructure has the power to uplift communities and improve people’s lives. Bringing together the best people, ideas, technical expertise, and digital solutions, we partner with our clients to turn their ambitions into action, changing the world for the better. We’re proud to be recognized for our leadership, including our No. 1 ranking by Fortune as the World’s Most Admired Company in our industry for two years in a row. Join us and you’ll become a part of a global team of nearly 50,000 planners, designers, engineers, scientists, program and construction managers and other professionals, working on projects that create positive and tangible impacts around the world.

About Enterprise Capabilities

Enterprise Capabilities is a service-led organization within AECOM enabling access to a global talent pool. With offices in China, India, Philippines, Poland, Romania, South Africa and Spain, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter, and better. Enterprise Capabilities supports AECOM’s ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining Enterprise Capabilities, you have the unique opportunity to work on AECOM’s monumental projects located around the world, contributing to our purpose of delivering a better world.

Here, you will have the freedom to grow in a world of opportunity

We are in search of a skilled and experienced Civil Infrastructure Design Manager to lead our design team within a dynamic consultancy environment. The ideal candidate will have a strong background in the design and management of civil infrastructure projects, particularly in sectors such as Highways, Water, Sewage, Telecoms, and Bridges. This role demands a professional who is adept at overseeing complex design processes, coordinating multidisciplinary teams, and ensuring the delivery of high-quality infrastructure solutions.

Responsibilities:

Design Leadership in Civil Infrastructure:

• Lead the design process for civil infrastructure projects, focusing on Highways, Water, Sewage, Telecoms, and Bridges.

• Develop design strategies and plans that align with project objectives and client needs.

• Guide the design team through complex technical challenges, ensuring innovative and practical solutions.

Multidisciplinary Team Coordination:

• Manage and inspire multidisciplinary design teams, fostering a collaborative and efficient work environment.

• Ensure seamless integration of various engineering disciplines in the design process.

• Coordinate with other department heads to allocate resources effectively and meet project demands.

• Coordinate with various EC offices for Multidisciplinary and/or Multicentre projects

Design Process Management

• Oversee the design stages from concept to final delivery, ensuring adherence to project timelines and specifications.

• Monitor the progress of design work, identifying and resolving any issues that arise.

• Conduct regular review meetings to assess design progress and make necessary adjustments.

Quality Assurance and Standards Compliance:

• Implement and maintain high standards of design quality, ensuring compliance with AECOM’s quality principles, industry regulations and client specifications.

• Regularly review and assess design outputs for technical accuracy and innovation.

Stakeholder Engagement and Support:

• Act as a primary point of contact for internal teams and external stakeholders regarding design matters.

• Provide expert advice and support to project teams, enhancing design outcomes and efficiency.

Budget and Resource Optimization:

• Manage design budgets, ensuring cost-effective use of resources and identifying opportunities for savings.

• Optimize the allocation of design resources to maximize efficiency and project success.

• Change management – Proactive in initiating, recording, assessing in terms of design impact/ budget/schedule.

Risk Management and Mitigation:

• Identify potential risks in the design phase and develop effective mitigation strategies.

• Address and resolve design-related issues proactively to prevent project delays or cost overruns.

Design Documentation and Reporting:

• Maintain comprehensive and accurate design documentation throughout the project lifecycle.

• Prepare and present regular design reports to internal teams and stakeholders for informed decision-making.

• Adapt to the AECOM Project Delivery Procedures and standards.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

We are seeking a superstar Regional CRM manager who will be driving the growth of PRISM+ Malaysia & Australia by enhancing and optimizing customer relationship management funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia & Australia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire CRM strategy. This driven person will also need to generate data-driven commercial insights, execute numerous tests with constant optimization. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia & Australia.


Responsibilities of a Regional CRM Manager but are not limited to:

• Build CRM fundamentals like customer acquisition pop-ups, customer acquisition flow, customer nurture flow, abandoned checkout SMS, back in stocks flow, etc.
• Source and implement web push notification strategy including opt-in customization, weekly campaign setup, triggered campaign like cart and browse abandonment and welcome drip campaign.
• Increase customer touchpoint for our PRISM+ care, aircon servicing and air purifier filters subscription service via email points.
• New product communications across all available channels.
• Marketplace broadcast strategy for different customer segments (Shopee/Lazada).
• Multiple A/B test initiatives such as email design, email subject titles, product blocks, new customer acquisiton giveaway, text vs graphic email, etc.
• UGC/Review initiatives like product review SMS and SMS reminder, referral program, etc.

• Proficient in Klaviyo email tool (>2 years of Experience).
• Proficient in other CRM tools(>1 year of Experience).
• Proficient in Lazada/Shopee marketplace broadcast tool (>1 year of Experience).
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 3-4 years’ experience in digital marketing – preferred to be in performance marketing agency or e-commerce company.
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.