Payroll Management: Oversee and manage the end-to-end payroll process for all employees, including regular payroll, bonuses, commissions, and special payments. Ensure the accurate and timely processing of payroll updates, including new hires, terminations, and changes to pay rates.

Team Leadership and Management: Lead, mentor, and develop a team of payroll professionals, providing guidance, training, and performance evaluations. Assign and delegate tasks to the payroll team, ensuring a balanced workload and timely completion of all payroll activities. Foster a collaborative and positive work environment, encouraging team members to share ideas and best practices.

Compliance and Reporting: Ensure compliance with federal, state, and local payroll laws and regulations, staying current on changes in legislation. Prepare and submit necessary tax filings, compliance reports, and other required documentation. Conduct regular audits of payroll procedures and records to ensure compliance and accuracy.

System Management: Maintain and update payroll systems and records, ensuring data integrity and security. Implement new payroll software or upgrades, ensuring smooth integration and minimal disruption to payroll operations.

Financial Reconciliation: Reconcile payroll accounts and resolve any discrepancies in collaboration with the finance department. Assist in the preparation of financial reports related to payroll expenses.

Employee Support and Communication: Serve as the primary point of contact for payroll-related inquiries from employees, providing timely and accurate responses. Develop and communicate payroll policies and procedures to employees, ensuring understanding and compliance.

Process Improvement: Continuously evaluate and improve payroll processes and procedures to increase efficiency and accuracy.

Stay informed of industry trends and best practices to implement innovative payroll solutions.
 

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

Description

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Spanish &/or Portuguese is a must to communicate with regional clients.
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period.