Job Summary:

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Job Responsibilities:

• To promote company products & services to prospective customers.
• Update customer with monthly promotions and campaign.
• To achieve monthly target sets by the Company.
• Contributes to team effort by accomplishing sales targets which are required by the management
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information.

Job Requirements:

• Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any field
• Preferably Executive specializing in Telesales or equivalent
• Preferably at least 1 year of related working experience in a Telesales
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry level based on your previous experience)
• Strong in communication and creative thinking skills.
• Good communication skills in English, Malay language for both spoken and written. Mandarin is an added advantage
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure, long work hours sometime.
• Open for Malaysian only

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

Make a difference and be part of something bigger. Put everything you have learned into action and grab the opportunity to join us in driving our global growth together. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage our logistics operations in Malaysia.

This individual will help us co-ordinate daily logistic requirements, gather operational data for report generation and contribute ideas in current process optimization. The candidate will be experiencing the breath-taking pace of high growth start-up journey. The individual will be part of PRISM+ Malaysia team and will report to the local Operations Manager.

Responsibilities of a Logistics Coordinator but are not limited to:

• Data processing of day-to-day logistics arrangements and liaison.
• Account for daily failed or defective delivery.
• Responsible for management of Logistics system.
• Updating master datafile of successful deliveries for archiving and record purposes.
• Daily reporting on cost per delivery and cost savings.
• Strive to achieve target of T+1 days delivery for majority of the orders.
• Manage delivery vehicles scheduled maintenances, Insurance & Road Tax.
• Also arrange & facilitate all regulatory inspection. (eg. Puspakom, JPJ, etc.)
• Month end timely submission of drivers Incentives & Overtime accordingly.
• Manage , scrutinize & approve all drivers claims.
• Any other ad-hoc tasks as required.

• Contact customers to schedule delivery timeslot (phone/message/email).
• Ensure all orders for the day are delivered successfully.
• Follow-up with drivers on delivery status.
• Re-connect with customers to reschedule a new date and timeslot for delivery.
• Precise and effective scheduling of deliveries to all drivers.
• Ensuring all required fields are checked and accurate upon delivery. (eg. Proof of delivery)

• Candidate must possess at least a Diploma or Degree in any relevant discipline with SPM credit in Mathematics and English.
• At least 1 year of working experience. Knowledge and working experience with shipping documentation will be an added advantage.
• 5.5 work day week (Mon to Fri : 8:30AM - 6PM , & Sat : 8:30AM till 12:30noon ).
• Proficient in writing and speaking in English & Bahasa Malaysia.
• Proficient in Microsoft Office.
• Good interpersonal attitude, attention to detail, disciplined and process oriented and high sense of urgency.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for a Data Management & Governance Lead (6 months contract) to improve the quality and management of our customer data, establish internal SOPs, and oversee the data processing team. This is a regional role covering SG, MY, VN, TH and ID.

Responsibilities:

• Lead and supervise a team of data cleansing and management specialists, providing guidance, training, and mentorship.
• Develop and implement data cleansing strategies and best practices to ensure data accuracy, consistency, and completeness.
• Design and manage data quality control procedures, including data profiling, standardisation, de-duplication, and enrichment.
• Collaborate with cross-functional teams to identify and resolve data quality issues, ensuring data integrity throughout the organisation.
• Establish data governance policies, standards, and procedures to ensure compliance with data protection regulations and industry best practices.
• Develop and maintain data quality metrics and reporting mechanisms to monitor and communicate the effectiveness of data cleansing efforts.
• Collaborate with IT teams to implement and enhance data management tools and technologies.
• Coordinate with stakeholders to understand data requirements and develop data strategies that support business objectives.
• Develop and maintain data cleansing documentation, including data quality rules, procedures, and data dictionaries.
• Provide guidance and support to teams across the organization on data cleansing and management best practices.

What we offer

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

We are seeking for a new talent to join the Delivery Management AV where you will have the opportunity to collaborate in the 'Malaysia-Business-Development' project. Here our client is a leading global provider of innovative digital and cloud services, business solutions, and design-led experiences.

As a Project Support in the Delivery Management AV team, you will be responsible for supporting overall Project Management Teams with financial, work, operations, and mobilization management activities.

You will be expected to perform independently and become a Subject Matter Expert (SME). Additionally, you will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.

Proficiency in Work Management is required, as it is the primary skill for this role.

Operations Management and Project Management Office (PMO) Mobilization & Run are recommended skills for this role.

Assist in financial management activities, such as budget tracking and expense reporting.

Support work management activities, including resource allocation and task coordination.

Contribute to operations management by monitoring project progress and identifying areas for improvement.

Assist in mobilization management by coordinating project logistics and ensuring smooth project setup.

Collaborate with the Project Management Office (PMO) to ensure effective project governance and compliance.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• To acquire new dealers (including but not limited to Dealer Financing product) through established partnership nationwide or any other sales channels
• To handle any inquiries and/or complaints of dealers and provide recommendations/solutions to the issues.
• To encourage financing utilization by paying visitation to car dealers.
• To establish and perform a detail Know Your Customer (KYC) and due diligence for every on-boarding application.
• To arrange for signing of facility agreement with dealers.
• To review existing facility and performance of dealers and propose new credit limit (if applicable and relevant) over existing portfolio.
• Contribute to process improvement relating to assigned financing products.
• To perform any other duties and responsibilities assigned from time to time.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• To acquire new dealers (including but not limited to Dealer Financing product) through established partnership nationwide or any other sales channels
• To handle any inquiries and/or complaints of dealers and provide recommendations/solutions to the issues.
• To encourage financing utilization by paying visitation to car dealers.
• To establish and perform a detail Know Your Customer (KYC) and due diligence for every on-boarding application.
• To arrange for signing of facility agreement with dealers.
• To review existing facility and performance of dealers and propose new credit limit (if applicable and relevant) over existing portfolio.
• Contribute to process improvement relating to assigned financing products.
• To perform any other duties and responsibilities assigned from time to time.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co

What You Can Expect To Work On

• Launchpool Program: Take a hands-on role in managing the correct planning, execution and development of the MON Launchpool program, coordinating with external partners, and internal teams.
• Define clear project scope, objectives, and deliverables while working closely with internal teams (product, marketing, development, tech, etc.).
• Coordinate efforts across engineering, product, compliance, and marketing teams to ensure alignment on project goals and timelines.
• Track and manage project timelines and KPIs, ensuring deadlines are met and deliverables are of high quality.
• Develop and manage relationships with external partners, such as partner projects. distribution and solution platforms, to promote project visibility and ensure smooth launches.
• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders involved in the project lifecycle.
• Manage investor, partner, and community communications related to project developments and launches.
• Risk Management: Identify potential risks throughout the project lifecycle and develop mitigation strategies to ensure projects stay on track.
• Conduct regular reviews and retrospectives to improve project processes and outcomes.
• Regularly communicate with senior management on project status, risks, and any required adjustments to the strategy.
• Deep Crypto Knowledge & Application: Leverage your expertise in crypto technologies, including blockchain, DeFi, and NFTs, to ensure that projects align with industry best practices and current market trends.
• Stay up-to-date with the latest trends in crypto and blockchain and provide strategic insights into emerging technologies that could benefit the company’s growth.

What You Need to Succeed

• 2-3 years of Project Management experience in the crypto or blockchain space.
• Strong deep knowledge of crypto technologies, including blockchain, DeFi, NFTs, and cryptocurrencies.
• Ideally some previous hands-on experience in launchpool programs, token launches, IDOs, or similar initiatives, with a proven track record of successful delivery (at least as a user)
• Solid understanding of tokenomics, smart contracts, and decentralized networks.
• Experience with project management tools (e.g., Jira, Trello, Asana, or similar).
• Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, with experience in reporting to senior stakeholders and managing cross-functional teams.
• Ability to thrive in a fast-paced, ever-evolving environment with a high level of autonomy.
• Understanding of regulatory requirements and best practices in the crypto and blockchain industry is a plus.
• Experience in coordinating remote teams or working with international teams is an advantage.

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are seeking a dynamic and results-driven Senior Executive for Key Account Management to drive growth within our motorcycle industry segment. This role is pivotal in managing our client accounts, ensuring customer satisfaction, and maximizing revenue opportunities.

Key Responsibilities:

• Dealer Acquisition: Identify and acquire new motorcycle dealers through established partnerships and other sales channels.
• Dealer Support: Handle inquiries and complaints from dealers, providing effective solutions and recommendations to ensure satisfaction. Visiting motorcycle dealers regularly.
• Due Diligence: Conduct detailed Know Your Customer (KYC) assessments and due diligence for all onboarding applications.
• Contract Management: Arrange for the signing of facility agreements with dealers, ensuring all documentation is complete and accurate.
• Performance Review: Review existing dealer facilities and performance, proposing adjustments to credit limits as needed.
• Additional Duties: Perform any other duties assigned by management as needed.

• Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• A minimum of 2 years of experience in key account management, sales, or business development, preferably in a consumer goods or related industry.
• Strong interest and passion for sales.
• Ability to work both independently and as part of a team.
• Meticulous attention to detail and ability to meet targets/KPIs within agreed timeframes.
• Own transport and willingness to travel outside Klang Valley for site visits.
• Ability to speak Mandarin or other dialects to cater to our diverse customer base.
• Proficient in Microsoft Word and Excel.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Job Summary: We are seeking an experienced Project Manager to oversee and drive projects from inception to completion. The ideal candidate will be skilled in managing cross-functional teams, ensuring timely delivery of projects, and aligning project objectives with organizational goals. You will play a critical role in facilitating communication between stakeholders and managing project resources effectively.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans that outline project scope, goals, deliverables, resources, timelines, and budget.

• Team Leadership: Lead and motivate cross-functional project teams, fostering collaboration and ensuring accountability for project tasks.

• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and changes.

• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project timelines and objectives.

• Budget Management: Monitor project budgets, ensure resources are allocated effectively.

• Quality Assurance: Ensure that project deliverables meet quality standards and fulfill stakeholder expectations through regular review and feedback cycles.

• Change Management: Manage changes to project scope, schedule, and resources, ensuring that all changes are documented and communicated effectively.

• Performance Tracking: Utilize project management tools and methodologies to track progress, measure performance, and report on project outcomes. XR Program Management Office

• Retrospective Analysis: Conduct project retrospectives to gather insights, identify lessons learned, and implement improvements for future projects.

Qualifications:

• Education: Bachelor’s degree in Information Systems Management, Software Development, or a related field. PMP, CAPM or equivalent certification is a plus.

• Experience: Minimum 2 years of project management experience, preferably in Software Development or IT. Experience with both Agile and waterfall methodologies is a plus.

• Skills: o Strong organizational and time management skills. o Excellent communication and interpersonal skills. o Proficient in project management software (e.g., MS Project, JIRA, SmartSheet). o Ability to manage multiple projects simultaneously and work under pressure.

• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to challenges

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Job Requirement:

• To promote company products & services to prospective customers.

• Update customers with monthly promotions and campaigns. 

• To achieve monthly target sets by the Company. 

• Contributes to team effort by accomplishing sales targets which are required by the management

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Job Requirements:

• Candidate should possess an SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field.
• Preferably at least 1 year of related working experience in a Telesales/Collection
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome
• Able to work independently in a fast-paced environment.
• Good team player, positive attitude, and eager to learn.
• Fast learner and able to adapt to changes.
• Ability to multi-task, prioritize and manage time effectively.
• Demonstrate teamwork all the time.
• Willing to work under pressure.
• Open for Malaysian, full-time job with renewable 1-year contract.