Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Summary:

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Job Responsibilities:

• To promote company products & services to prospective customers.
• Update customer with monthly promotions and campaign.
• To achieve monthly target sets by the Company.
• Contributes to team effort by accomplishing sales targets which are required by the management
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information.

Job Requirements:

• Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any field
• Preferably Executive specializing in Telesales or equivalent
• Preferably at least 1 year of related working experience in a Telesales
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry level based on your previous experience)
• Strong in communication and creative thinking skills.
• Good communication skills in English, Malay language for both spoken and written. Mandarin is an added advantage
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure, long work hours sometime.
• Open for Malaysian only

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

AS a CRM BA you will play a crucial role in supporting our Dynamics 365 CRM initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

- Retail Customer Leads

- Service Requests

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector is a must

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

You will be using your knowledge and skills to help us build and run our data management platform so that we can ensure the accuracy, consistency and efficiency our core data platforms.

• Develop and implement data quality rules to monitor core business data sets within the Master Data Management (MDM) environment
• Create data quality metrics and scorecards in order to identify and document data quality issues for tracking and reporting.
• Design and publish data quality dashboards using data visualization tools such as Power BI
• Prepare data quality assessments and suggest recommendations for promoting and increasing data quality
• Identify and document data quality issues for tracking and resolution.
• To provide operational support for our MDM through day-to-day monitoring, oversight and maintenance of the quality and integrity of our core business data sets in our Master Data Management platform.
• Promotion and development of the MDM as the golden source of data for reporting and use throughout the business
• Work with business partners and subject-matter experts (SMEs) to perform root cause analysis and business impact analysis.
• Work with our IT partners and project teams to assist in the continued design and addition of data models to the core business data sets and ingestion of new data sources into same.

The Associate primary responsibility will be to provide administrative assistance to the Client Account Management Team and will play a crucial role in delivering exceptional services to our clients. You will be responsible for assisting with various tasks related to client communication, account management, and administrative duties. A partial list of responsibilities and skills includes:

• Provide administrative support to the client account managers, including preparing documents, reports, and presentations.
• Organize and maintain client files, records, and databases.
• Assist in managing client accounts, including updating account information.
• Preparation of key performance indicators reports.
• Coordinate and schedule client meetings and appointments.
• Work closely with the client account managers to ensure all client needs are met efficiently and effectively.
• Identify and highlight opportunities for internal process improvement and increase in efficiency.
• Conducting research and analysis to support the development of client strategies.
• Participate in team meetings and contribute ideas for improving client services and operational efficiency.
• Perform other duties as assigned and incidental to the work described above.

The Key Accountabilities for this role are, not limited to:

• Provides administrative support to business operations by performing processing tasks such as data entry, email sorting, filing or similar activities.
• Performs data entry of material from source documents into a computer database to support business operations.
• Processing master data creation, update and validation within the SLA while ensuring the compliance with corporate policies and procedures.
• Ensures master data integrity in ERP application systems as well as maintaining the processes to support the data quality.
• Data management, governance, and data quality of master data requirements with other functional data owners to ensure functional master data integrity across the operation of financial systems is consistent and meets stated business rules and requirements.

Support any ad hoc projects for continuous process improvement, cleaning up, mapping and etc

We are seeking an experienced Real Estate and Programme Management professional with over 10 years of international experience, particularly in working with multinational corporations (MNCs). The ideal candidate will possess deep expertise in their area of specialization and act as a leading technical Subject Matter Expert.

• Accountable for managing the project delivery program, ensuring services are delivered in line with the Clients Real Estate strategy, balancing performance, cost, and risk mitigation.
• Utilize data effectively to drive project success.
• Demonstrate strong business awareness, with expertise in contractual, financial, and budget management.
• Lead and manage teams, ensuring high standards of project governance and corporate reporting.
• Deliver projects successfully, showcasing a proven track record.
• Manage a wide range of stakeholders, including external consultants and senior management.
• Oversee multi-disciplinary teams in various working environments.
• Operate effectively in fast-moving, dynamic, and often non-standard environments, with the ability to work autonomously.

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilized throughout project
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the internal database
• To ensure prompt client invoicing and utilising of internal accounting systems in order to monitor a project’s financial status

Job Summary:

To be able to manage the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals.

Job Responsibilities:

•Perform the work to define and mature the project scope, develop the project management plan, and identify and schedule the project activities. 

•Perform the work to authorize a new project and define its scope.

•Perform the work in the project management plan to accomplish the project objectives under the project scope statement / Statement of Work (SOW).

•Perform the work to compare actual performance with planned performance, to analyze variances, to assess trends to effect process toward effective resolution.

•Ensure team delivers the project on time and do consistent timely reminders with client team and internal team

•Perform the work to formally terminate a project and transfer the completed product to operations

•Ensure effective leadership is implemented when managing a team or project team

•Manage project within budget, allocate project resources

•Conduct risk management

•Perform related duties as assigned

Make a difference and be part of something bigger. Put everything you have learned into action and grab the opportunity to join us in driving our global growth together. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage our logistics operations in Malaysia.

This individual will help us co-ordinate daily logistic requirements, gather operational data for report generation and contribute ideas in current process optimization. The candidate will be experiencing the breath-taking pace of high growth start-up journey. The individual will be part of PRISM+ Malaysia team and will report to the local Operations Manager.

Responsibilities of a Logistics Coordinator but are not limited to:

• Data processing of day-to-day logistics arrangements and liaison.
• Account for daily failed or defective delivery.
• Responsible for management of Logistics system.
• Updating master datafile of successful deliveries for archiving and record purposes.
• Daily reporting on cost per delivery and cost savings.
• Strive to achieve target of T+1 days delivery for majority of the orders.
• Manage delivery vehicles scheduled maintenances, Insurance & Road Tax.
• Also arrange & facilitate all regulatory inspection. (eg. Puspakom, JPJ, etc.)
• Month end timely submission of drivers Incentives & Overtime accordingly.
• Manage , scrutinize & approve all drivers claims.
• Any other ad-hoc tasks as required.

• Contact customers to schedule delivery timeslot (phone/message/email).
• Ensure all orders for the day are delivered successfully.
• Follow-up with drivers on delivery status.
• Re-connect with customers to reschedule a new date and timeslot for delivery.
• Precise and effective scheduling of deliveries to all drivers.
• Ensuring all required fields are checked and accurate upon delivery. (eg. Proof of delivery)

• Candidate must possess at least a Diploma or Degree in any relevant discipline with SPM credit in Mathematics and English.
• At least 1 year of working experience. Knowledge and working experience with shipping documentation will be an added advantage.
• 5.5 work day week (Mon to Fri : 8:30AM - 6PM , & Sat : 8:30AM till 12:30noon ).
• Proficient in writing and speaking in English & Bahasa Malaysia.
• Proficient in Microsoft Office.
• Good interpersonal attitude, attention to detail, disciplined and process oriented and high sense of urgency.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for a Data Management & Governance Lead (6 months contract) to improve the quality and management of our customer data, establish internal SOPs, and oversee the data processing team. This is a regional role covering SG, MY, VN, TH and ID.

Responsibilities:

• Lead and supervise a team of data cleansing and management specialists, providing guidance, training, and mentorship.
• Develop and implement data cleansing strategies and best practices to ensure data accuracy, consistency, and completeness.
• Design and manage data quality control procedures, including data profiling, standardisation, de-duplication, and enrichment.
• Collaborate with cross-functional teams to identify and resolve data quality issues, ensuring data integrity throughout the organisation.
• Establish data governance policies, standards, and procedures to ensure compliance with data protection regulations and industry best practices.
• Develop and maintain data quality metrics and reporting mechanisms to monitor and communicate the effectiveness of data cleansing efforts.
• Collaborate with IT teams to implement and enhance data management tools and technologies.
• Coordinate with stakeholders to understand data requirements and develop data strategies that support business objectives.
• Develop and maintain data cleansing documentation, including data quality rules, procedures, and data dictionaries.
• Provide guidance and support to teams across the organization on data cleansing and management best practices.

What we offer

Your Career

As a member of the Palo Alto Networks Channels team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Manage sizable Enterprise & Commercial business in Malaysia
• Must have experience handling partners in Malaysia
• Understands the power of channels and has strong channel CXO level relationships with both T2 partners and Distributors
• Experience in both direct and  channel sales a plus
• Territory business planning and execution - understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process - By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 2+ years
• Achieved recognition such as Chairman’s Club, Best Sales Leader, Best Account Manager 

We are seeking an experienced Salesforce Developer to join our team. The Salesforce Developer will be responsible for the design, development, testing, and implementation of custom solutions on the Salesforce platform.

Key Responsibilities:

• Design, develop, test, and deploy custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Collaborate with business analysts and stakeholders to gather and translate business requirements into technical specifications.
• Implement Salesforce solutions for custom applications, process automation, workflows, reports, and dashboards.
• Integrate Salesforce with other third-party systems and platforms using APIs and other integration tools.
• Provide ongoing maintenance, support, and enhancements of existing Salesforce solutions.
• Conduct code reviews and ensure adherence to best practices, coding standards, and performance optimization.
• Create and maintain technical documentation for custom solutions and integrations.
• Troubleshoot and resolve issues related to Salesforce configurations, custom development, and integrations.
• Stay updated with the latest Salesforce releases, features, and best practices, and proactively suggest improvements.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Client Management

• Establish a partner-relationship with clients by being involved in the business environment.

• Provide business solutions through media approaches for assigned brands.

• Ensure professional deliveries in all client dealings.

• Manage clients' requests appropriately (e.g. push back on unreasonable timelines, make judgment or evaluate value on ad hoc requests).

• Take ownership for assigned brands.

• Build and coach high performing team members as required

2. Business Partner Management

• Leverage good relationships with business partners (e.g. creative, media owners), hence the ability to obtain updated information that contributes to the work objectives, value-add to clients or a smooth campaign placement.

• Conduct professional briefings to business partners on innovations and ensure alignment to clients' objectives.

• Ensure clear documentation on all communications with business partners.

• Ensure best value from all negotiations across media owners and campaigns.

• Manage and resolve conflicts between team members and media owners.

3. Research & Media Applications Proficiency

• Proficient in all syndicated and proprietary media applications.

• Display competency in using advanced functions in each tool.

• Able to tap into proprietary consumer insight applications or alternative sources for more in-depth analysis.

• Proficient in using agency's planning approach.

4. Financial • Assist the team members to reconcile all media payment variances of assigned brands.

• Work with team members to ensure accurate and timely invoicing (e.g. regular review of unbilled reports, resolve unbilled cases with Finance).

• Follow-up with clients on ageing matters.

5. Industry Knowledge (Consumer, Business or Brand Insights)

• Exhibit good understanding and forecast on media/ industry/brand development & implications to the businesses.

• Evaluate the strategic implications of media/ industry/brand developments.

• Leverage media to achieve brand objectives, hence providing in-depth evaluations or proposals to assigned campaigns.

• Initiate alternative resources on consumer/brand/ business insights apart from industry sources.

6. Investment Management

• Optimize the given investment or allocate appropriate investments by medium/brands.

• Provide investment consultation to client on appropriate budget to meet the desired objectives.

• Supervise on cost management for brand across medium used.

• Master contract management (e.g. propose, negotiate, track fulfillment, etc.)

• Input on action plans in expenditure reports.

• Reconcile all sources of costing/investment variances.

7. Corporate Responsibility

• Participate in pitches and awards submission.

• Demonstrate appropriate behaviors to uphold the company's image, reputation and credentials.

We are seeking for a new talent to join the Delivery Management AV where you will have the opportunity to collaborate in the 'Malaysia-Business-Development' project. Here our client is a leading global provider of innovative digital and cloud services, business solutions, and design-led experiences.

As a Project Support in the Delivery Management AV team, you will be responsible for supporting overall Project Management Teams with financial, work, operations, and mobilization management activities.

You will be expected to perform independently and become a Subject Matter Expert (SME). Additionally, you will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.

Proficiency in Work Management is required, as it is the primary skill for this role.

Operations Management and Project Management Office (PMO) Mobilization & Run are recommended skills for this role.

Assist in financial management activities, such as budget tracking and expense reporting.

Support work management activities, including resource allocation and task coordination.

Contribute to operations management by monitoring project progress and identifying areas for improvement.

Assist in mobilization management by coordinating project logistics and ensuring smooth project setup.

Collaborate with the Project Management Office (PMO) to ensure effective project governance and compliance.

Summary of the Role:
The Investment Analysts will be providing investment support for ib vogt APAC’s portfolio of renewable energy projects across our 10 markets in the APAC region. The Investment Analysts will be involved throughout the entire project life cycle from development, financing, implementation, and asset management. The role requires close coordination within ib vogt’s functional divisions (engineering, development, finance, legal etc.) and with external stakeholders such as potential lenders and investors.

Responsibilities: 

• Support and coordinate financing processes in connection with project/portfolio’s financings and sales, including the preparation of teasers/information memorandum, financial model, transaction structuring, legal document review, completion and closing arrangements etc.
• Manage due diligence processes including management of datarooms and Q&As. 
• Support project managers throughout the entire project life cycles with administrative and operational tasks such as support tender submission, prepare investment memorandum for investment committee, prepare reports, etc.
• Active liason with internal teams such as legal/corp sec, finance, business development, EPC etc. 
• Engage and liaise with third party service providers, as required, such as consultants, law firms, insurance brokers etc.
• Build and maintain project financial models and provide valuation and returns analysis.

Summary of the Role:
As the Senior Business Integration Manager, you will be responsible for driving commercial and financial performance across our portfolio of renewable energy projects (predominantly solar PV) in the APAC region. You will work closely with the local development teams to assess project feasibility, will representing ib vogt towards and structure deals with external stakeholders, negotiate contracts and support the project delivery team in achieving financial targets.

Responsibilities:

• Management of projects including management of internal and external stakeholders from project origination until commercial operation or sale;
• Working closely with the Development and Execution team, assess project feasibility, identify risks, and develop mitigation strategies;
• Coordination of all aspects of project development to attain construction readiness of the PV Plants, including land securing, technical studies, permitting processes, grid connection application, tenders and project financing;
• Analyse market trends and identify opportunities for growth;
• Develop business case including detailed financial analysis to progress new opportunities and ensure appropriate commercial frameworks are in place;
• Manage key transactions for multiple projects such as project sale or strategic partnerships with local companies;
• Project budgeting, timeline planning, risk management, troubleshooting and problem solving;
• Manage contract negotiation and execution across multiple projects;
• Develop and maintain relationships with external stakeholders, including investors, customers, and government agencies.
• Reporting to project director, the board of directors as well as external stakeholders.

Introduction
The Business Systems Manager for APAC & India will be responsible for overseeing ib vogt's business systems environment in these regions, specifically Microsoft Dynamics 365 Business Central and additional modules. This role involves leading a small team, setting up and maintaining efficient processes, and ensuring organizational adherence to these processes, as well as rolling out ib vogt's system setups in APAC & India. The Business Systems Manager will report directly to the Director of Accounting & Tax and will play a critical role in optimizing our financial and operational systems & processes.
 
Resposibilities:

• Oversee the implementation, maintenance, and optimization of Microsoft Dynamics 365 Business Central modules and peripheral systems.
• Ensure systems are configured to meet business needs and industry standards based on national requirements.
• Manage and resolve any issues related to ERP systems in a timely manner.
• Lead and mentor a team consisting of different responsibilities.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities for team members.
• Develop, document, and implement robust business systems processes.
• Ensure processes are efficient, scalable, and compliant with relevant regulations and standards.
• Monitor adherence to established processes across the organization and implement corrective actions as needed.
• Work closely with the Stakeholder and Shareholder Management on a global level and other key stakeholders to align system capabilities with business objectives.
• Communicate effectively with cross-functional teams to understand and address their needs and challenges
• Identify opportunities for process improvements and system enhancements.
• Stay up to date with industry best practices and technological advancements in all fields of used and needed Business Systems.
• Lead initiatives to integrate new features and functionalities that drive efficiency and effectiveness.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• To acquire new dealers (including but not limited to Dealer Financing product) through established partnership nationwide or any other sales channels
• To handle any inquiries and/or complaints of dealers and provide recommendations/solutions to the issues.
• To encourage financing utilization by paying visitation to car dealers.
• To establish and perform a detail Know Your Customer (KYC) and due diligence for every on-boarding application.
• To arrange for signing of facility agreement with dealers.
• To review existing facility and performance of dealers and propose new credit limit (if applicable and relevant) over existing portfolio.
• Contribute to process improvement relating to assigned financing products.
• To perform any other duties and responsibilities assigned from time to time.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• To acquire new dealers (including but not limited to Dealer Financing product) through established partnership nationwide or any other sales channels
• To handle any inquiries and/or complaints of dealers and provide recommendations/solutions to the issues.
• To encourage financing utilization by paying visitation to car dealers.
• To establish and perform a detail Know Your Customer (KYC) and due diligence for every on-boarding application.
• To arrange for signing of facility agreement with dealers.
• To review existing facility and performance of dealers and propose new credit limit (if applicable and relevant) over existing portfolio.
• Contribute to process improvement relating to assigned financing products.
• To perform any other duties and responsibilities assigned from time to time.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

We are seeking an experienced PMO Manager to be responsible for overseeing the successful planning, execution, and closure of the project portfolio across the Digital Customer Centricity team for Asia Pacific. The PMO Manager ensures projects are delivered on time, within scope, and within budget. This role will be part of APAC's Digital Customer Centricity & Regional Business IT team.

Key Responsibilities:

• Portfolio Management: Manage and track the regional organization’s portfolio of projects, ensuring alignment with company goals and strategic initiatives.
• Project Governance: Establish and maintain project governance standards and methodologies to ensure consistency and transparency across all projects. Enable the team manager to have a single-source-of-truth where to find everything about the current status of the ongoing projects (stage, tasks, stakeholders, documentation, etc.)
• Project Planning: Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
• Stakeholder Management: Facilitate communication between stakeholders, project teams, and senior leadership to ensure expectations and requirements are aligned.
• Performance Monitoring: Develop and maintain project performance metrics and KPIs to track project progress, identify risks, and ensure projects stay on track.
• Risk and Issue Management: Identify, evaluate, and mitigate project risks and issues, ensuring appropriate escalation when necessary.
• Reporting: Provide regular status updates and reports to management, highlighting key achievements, risks, and areas requiring attention.
• Process Improvement: Continuously evaluate and improve project management processes and tools to increase efficiency and effectiveness.
• Budget Management: Ensure project budgets are well-managed, costs are tracked, and deviations are addressed promptly.

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co

What You Can Expect To Work On

• Launchpool Program: Take a hands-on role in managing the correct planning, execution and development of the MON Launchpool program, coordinating with external partners, and internal teams.
• Define clear project scope, objectives, and deliverables while working closely with internal teams (product, marketing, development, tech, etc.).
• Coordinate efforts across engineering, product, compliance, and marketing teams to ensure alignment on project goals and timelines.
• Track and manage project timelines and KPIs, ensuring deadlines are met and deliverables are of high quality.
• Develop and manage relationships with external partners, such as partner projects. distribution and solution platforms, to promote project visibility and ensure smooth launches.
• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders involved in the project lifecycle.
• Manage investor, partner, and community communications related to project developments and launches.
• Risk Management: Identify potential risks throughout the project lifecycle and develop mitigation strategies to ensure projects stay on track.
• Conduct regular reviews and retrospectives to improve project processes and outcomes.
• Regularly communicate with senior management on project status, risks, and any required adjustments to the strategy.
• Deep Crypto Knowledge & Application: Leverage your expertise in crypto technologies, including blockchain, DeFi, and NFTs, to ensure that projects align with industry best practices and current market trends.
• Stay up-to-date with the latest trends in crypto and blockchain and provide strategic insights into emerging technologies that could benefit the company’s growth.

What You Need to Succeed

• 2-3 years of Project Management experience in the crypto or blockchain space.
• Strong deep knowledge of crypto technologies, including blockchain, DeFi, NFTs, and cryptocurrencies.
• Ideally some previous hands-on experience in launchpool programs, token launches, IDOs, or similar initiatives, with a proven track record of successful delivery (at least as a user)
• Solid understanding of tokenomics, smart contracts, and decentralized networks.
• Experience with project management tools (e.g., Jira, Trello, Asana, or similar).
• Excellent organizational and leadership skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, with experience in reporting to senior stakeholders and managing cross-functional teams.
• Ability to thrive in a fast-paced, ever-evolving environment with a high level of autonomy.
• Understanding of regulatory requirements and best practices in the crypto and blockchain industry is a plus.
• Experience in coordinating remote teams or working with international teams is an advantage.

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit