CHUDENKO (Malaysia) Sdn. Bhd. is a subsidiary company of CHUDENKO CORPORATION, which is one of the leading engineering companies in Japan. First of all, we try to develop the new market with Japanese companies penetrating into Malaysian market and expand the international business in South East Asian Countries. We have technologies and know-how in the field of saving-energy, environment and renovation. We do offer our customers' satisfaction in Malaysia with experience that we have cultivated for more than 65 years in Japan.

We contribute to the growth of the Malaysian society and promote our business in South

East Asian countries. We are looking forward to your contacting us and working with you.

Responsibilities:

• Ensure the company's compliance with occupational safety and health regulatory requirements and implement the safety and health policy and procedures. 
• Develop, implement and conduct safety programs to prevent workplace accidents.
• Investigates all workplace safety inspections, identify potential hazards and recommend corrective and preventive actions. 
• Perform regular workplace inspection/internal audit to ensure hazards/risks are mitigated.
• Lead and coordinate the Safety and Health committee meeting.
• To conduct Safety Induction Programmed of new employees and subcontractors.
• Organise and conduct employee safety training to raise safety awareness and improve emergency response capabilities. 
• Track and update changes in OSHA standards and relevant regulations to ensure timely compliance. Investigate and report any workplace accidents or violations, providing recommendations to prevent recurrence. 
• Collaborate with internal teams and external regulatory bodies to ensure the implementation of best safety practices and standards. 
• Liaise with local Authorities such as DOSH. DOE, BOMBA, JKKP and etc.
• To maintain and keep all the safety documents for the purpose of the inspection by any government bodies and audit.
• To carry out any other instruction made by the employer or any person in charge of the place of work on any matters pertaining to safety and health of the place of work.

Requirements:

• At least Diploma or Degree in Occupational, Safety & Health, Environmental or Certification from OSHA/NIOSH.
• Candidate must valid Green Book registration with DOSH (JKKP) for Safety and Health Officer (SHO).
• Familiarity with OSHA regulations, guidelines, and best practices. 
• Strong communication and collaboration skills, with the ability to work effectively with various departments.
• Excellent problem-solving and decision-making abilities, capable of independent analysis and judgment under pressure. 
• At least 3 years of working experience in the related field is required for this position.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunitie

JOB REQUIREMENTS

• Diploma and above.
• Fresh graduate is encouraged to apply.
• Able to converse in Bahasa Malaysia, English, Mandarin
• Pleasant personality with good communication skills.
• Love meeting new people and learning new things.

JOB RESPONSIBILITIES

• To manage & maintain good relationships with customers
• Agency support
• Respond to and handle customers' inquiries
• Handle policy renewals
• Assist customers on claims-related matters
• Assist customers in upgrading of existing insurance policies
• To perform the survey in line with the AIA Vitality Program

PERKS & BENEFITS

• Attractive salary
• Performance bonus
• Year End Bonus
• Company Trip
• Travel allowance
• Flexible working hours
• EPF / SOCSO / EIS
• Annual Leave
• Medical Leave

JOIN & DM US NOW:  

• 017-9988998 (Mr Andy)
• 019-3038998 (Mr Wong)

Company: A government-backed financial institution

Location: Kuala Lumpur

Role Summary: Lead risk management, governance, and compliance initiatives across the organization. Oversee risk strategies, ensure sound governance, and support business sustainability.

Key Responsibilities:

• Risk Assessment & Mitigation: Review business financing proposals, recommend risk mitigation, and advise on portfolio management.
• Risk Communication: Report risk analysis to management and the Board, providing insights for decision-making.
• Portfolio Oversight: Monitor loan portfolios, advise on reducing non-performing loans, and chair Watchlist meetings for at-risk accounts.
• Compliance & Market Evaluation: Ensure compliance with regulatory standards, analyze market conditions, and assess impacts on business opportunities.
• Operational Risk: Manage operational risks, develop risk policies, and ensure updates are implemented.
• Shariah Compliance: Oversee policies to ensure Shariah compliance in business operations.
• Governance & Continuity: Lead business continuity planning and ensure proper governance and risk monitoring.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Islamic Finance, or equivalent.
• CeIO (Certified Integrity Officer) certification from Malaysia Anti-Corruption Academy (MACA) is a plus.
• Minimum of 15 years’ experience in risk management, preferably within banking or financial services.
• Strong background in business credit and portfolio risk management.
• Demonstrated leadership experience with a proven track record in risk management and governance.

• Competitive package.

公司：政府支持的金融機構

地點: 吉隆坡

角色摘要：領導整個組織的風險管理、治理和合規計畫。監督風險策略，確保健全的治理，並支持業務永續發展。

主要職責：

• 風險評估與緩解：審查企業融資提案，建議風險緩解，並就投資組合管理提供建議。
• 風險溝通：向管理階層和董事會報告風險分析，為決策提供見解。
• 投資組合監督：監控貸款組合，就減少不良貸款提出建議，並主持風險帳戶的觀察名單會議。
• 合規與市場評估：確保遵守監管標準、分析市場狀況並評估對商業機會的影響。
• 操作風險：管理操作風險，制定風險政策，並確保實施更新。
• 伊斯蘭教法合規性：監督政策以確保業務運作中遵守伊斯蘭教法。
• 治理與連續性：領導業務連續性規劃並確保適當的治理和風險監控。

要求：

• 工商管理、金融、會計、經濟學、伊斯蘭金融或同等學歷學士學位。
• 由馬來西亞反腐敗學院 (MACA) 的 CeIO（認證誠信官）認證者優先。
• 至少 15 年風險管理經驗，最好是在銀行或金融服務領域。
• 擁有深厚的商業信用和投資組合風險管理背景。
• 具有豐富的領導經驗，在風險管理和治理方面擁有良好的業績記錄。

• 有競爭力的套餐。

Job Responsibilities:

• Provide strategic leadership and direction for the Risk, Audit, and Integrity (RAI) department, ensuring alignment with organizational goals and objectives.
• Develop, implement, and maintain a comprehensive risk management framework that identifies, assesses, and mitigates risks at all levels of the organization.
• Oversee the internal audit function, ensuring audits are conducted professionally and effectively, with a focus on improving internal controls and compliance.
• Lead integrity assessments, investigations, and compliance reviews to uphold the highest ethical standards within the organization.
• Prepare and present regular reports on risk management, audit findings, and integrity matters to senior management and the board of directors.
• Foster a risk-aware culture throughout the organization, promoting best practices in risk management and audit processes.
• Collaborate with cross-functional stakeholders to drive continuous improvement initiatives related to risk and audit practices.
• Stay abreast of regulatory changes, industry trends, and best practices impacting risk management, audit, and integrity.
• Manage departmental budgets and resources effectively, ensuring efficient operation and achieving strategic objectives.
• Mentor and develop RAI team members, fostering professional growth and enhancing team capabilities.

Job Requirements:

• Master's degree in Accounting, Finance, Business Administration, or a related field; professional certification is highly advantageous.
• Minimum of 10-15 years of experience in risk management, audit, or compliance roles, with significant experience in a leadership or managerial position.
• Strong knowledge of risk management principles, auditing standards, and regulatory requirements.
• Proven experience in leading teams and managing cross-functional projects effectively.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Demonstrated ability to communicate effectively with all levels of management and stakeholders, providing insights and guidance.
• Strong leadership qualities with a focus on developing and nurturing talent within the team.
• Excellent organizational skills, with the ability to manage multiple projects and deadlines in a dynamic environment.
• Fluency in English and Bahasa Malaysia is required; proficiency in other languages is a plus.

Job Brief:

The Assistant Manager, Internal Audit is responsible for assisting in developing and executing MRANTI’s strategic, risk-based internal audit plan, ensuring alignment with the organization’s goals and objectives. This role entails assisting in overseeing the internal audit function in compliance with the internal audit charter, established frameworks, and International Professional Practices Framework (IPPF) set forth by the Institute of Internal Auditors.

Job Responsibilities:

• Support the Development of Risk-Based Audit Plans: Assist in the preparation and execution of an annual internal audit plan based on comprehensive risk assessments, ensuring alignment with organizational objectives.
• Assist in Audit Engagements: Support and lead the planning, execution, and reporting of internal audit assignments, ensuring adherence to IPPF standards, internal policies, and procedures.
• Contribute to Root Cause Analysis and Recommendations: Assist in conducting root cause analyses of audit findings and provide input on actionable recommendations to improve processes and controls.
• Facilitate Cross-Functional Collaboration: Coordinate meetings with various divisions and departments to ensure alignment on corrective actions and promote a culture of collaboration and accountability.
• Assist in Reporting to Stakeholders: Help prepare internal audit reports and updates for Senior Leaders (SL), Chief Executive Officer (CEO), and Board Audit & Risk Committee (BARC), ensuring clear communication of audit findings.
• Monitor and Update Risk Assessments: Support the ongoing evaluation of the organization’s business environment, assisting in updating the risk-based internal audit plan to reflect any significant changes in risks or controls.
• Follow-Up on Audit Findings: Monitor the timely follow-up of corrective actions from audit engagements and assist in escalating unresolved issues to SL, CEO, and BARC.
• Support Team Development and Guidance: Provide coaching and support to junior staff within the internal audit team, helping them develop necessary skills and competencies.
• Uphold Professional Standards and Integrity: Ensure that internal audit activities are conducted with integrity, objectivity, confidentiality, and competency, in line with the standards set by the Institute of Internal Auditors.
• Engage with Senior Management and Stakeholders: Assist in building strong relationships with senior management and stakeholders, understanding their concerns, and ensuring the internal audit function remains aligned with organizational needs.

Job Requirements:

• Bachelor’s Degree in a relevant field is required
• Professional qualifications such as CIA, CRMA, CISA, ACCA or other equivalent qualifications. Experience in data analytics and investigation would be an advantage for candidates.
• Possesses at least 3 to 5 years of internal or external audit experience.
• Possesses knowledge of internal auditing, internal controls, risk management, finance and accounting practices and methods will be added advantage.
• Good communication skills in both spoken and written English.
• Strong analytical mindset, attention to detail, and the ability to draw meaningful insights from data.
• Ability to work independently, self-motivated while being a great team player.

Perks & Benefits

• Personal leave

Job Summary:

The Senior Executive, Internal Audit is responsible for assisting in the execution of MRANTI’s strategic, risk-based internal audit plan, ensuring alignment with the organization’s goals and objectives. This role involves supporting the internal audit function in compliance with the internal audit charter, established frameworks, and the International Professional Practices Framework (IPPF) set by the Institute of Internal Auditors (IIA).

Job Responsibilities:

1. Contribute to the Development of Risk-Based Audit Plans

• Assist in the development and execution of the annual internal audit plan, ensuring alignment with organizational objectives through comprehensive risk assessments.
• Provide insights into emerging risks and help ensure the audit plan remains responsive to changes in the business environment.

2. Lead and Support Audit Engagements

• Play a key role in the planning, execution, and reporting of internal audit assignments, ensuring adherence to the International Professional Practices Framework (IPPF) and internal policies.
• Lead smaller audit assignments independently, ensuring timely completion, and provide substantial support to larger audits conducted by the team.

3. Root Cause Analysis and Actionable Recommendations

• Assist in conducting root cause analyses of audit findings and contribute to the development of practical, actionable recommendations to strengthen internal controls and enhance processes.

4. Facilitate Collaboration Across Functions

• Coordinate and participate in meetings with various departments and divisions to ensure that audit findings are understood, corrective actions are agreed upon, and collaboration is fostered to ensure accountability.

5. Prepare and Present Audit Reports to Stakeholders

• Prepare clear and concise internal audit reports, ensuring key findings, conclusions, and recommendations are communicated effectively to Senior Leadership Team (SLT), Chief Executive Officer (CEO), and the Board Audit & Risk Committee (BARC).
• Assist in presenting audit results to senior management, addressing their queries and ensuring alignment on necessary actions.

6. Monitor and Update Risk Assessments

• Continuously monitor the business environment to support the timely updating of the internal audit plan, reflecting any significant changes in risks, operations, or control frameworks.

7. Follow-Up on Audit Findings and Corrective Actions

• Monitor the timely implementation of agreed-upon corrective actions stemming from audit engagements and escalate any unresolved issues to senior management and the BARC, where appropriate.

8. Support Team Development and Provide Guidance

• Provide mentoring and support to junior staff, helping them build competencies and develop skills essential to internal audit practices.
• Foster a culture of continuous improvement within the internal audit team by sharing knowledge and best practices.

9. Uphold Professional Standards and Ethics

• Ensure that all internal audit activities are conducted with a high degree of professionalism, maintaining integrity, objectivity, confidentiality, and competence as per the standards of the Institute of Internal Auditors (IIA).

10. Engage with Senior Management and Stakeholders

• Build and maintain strong working relationships with senior management and key stakeholders to ensure the internal audit function remains aligned with organizational needs.
• Act as a liaison during audits to understand stakeholder concerns

Job Requirement:

• Bachelor’s Degree in a relevant field is required
• Professional qualifications such as CIA, CRMA, CISA, ACCA or equivalent qualification. Experience in data analytics and investigation would be an advantage for candidates.
• Possess at least 2 to 3 years of internal or external audit experience.
• Knowledge on internal auditing, internal controls, risk management, finance and accounting practices and methods.
• Good communication skills in both spoken and written English.
• Strong analytical mindset, attention to detail, and the ability to draw meaningful insights from data.
• Ability to work independently, self-motivated while being a great team player.

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Baker Tilly Malaysia is a great place to start your professional career.

Our teams have been structured to provide you with exposure across the various industries in Malaysia and overseas, which is valuable for your future career advancement.  

If you have the following: -

• Professional Accounting Qualification or a Degree in Accounting/Finance/Business Studies/equivalent

• Positive and Can-do attitude

• Proficiency in English (written and spoken)

Are you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear from you!

As our Client Support Officer, you’ll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming Live Chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

• Exceptional written and verbal communication skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.
• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits
• Young, vibrant and open work culture

Job Responsibilities:

• Develop and implement comprehensive risk management frameworks and strategies to enhance organizational integrity and mitigate risks.
• Lead the internal audit function, planning and conducting audits to assess the effectiveness of internal controls and compliance with regulations.
• Coordinate risk assessments and evaluations of business processes to identify vulnerabilities and areas for improvement.
• Prepare detailed audit reports, highlighting findings, recommendations, and action plans for management review.
• Monitor and follow up on the implementation of audit recommendations and corrective actions.
• Conduct integrity assessments and investigations into incidents of misconduct, ensuring adherence to ethical standards and corporate governance policies.
• Collaborate with cross-functional teams to promote a culture of risk awareness and integrity throughout the organization.
• Stay updated on industry best practices and regulatory changes related to risk management, audit, and integrity.
• Provide training and guidance to staff on risk management practices and audit processes.

Job Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; a Master’s degree or professional certification (e.g., CIA, CISA, ACCA) is preferred.
• Minimum of 7-10 years of experience in risk management, audit, or compliance roles, with at least 3 years in a managerial position.
• Strong understanding of risk management principles and auditing standards.
• Proven ability to conduct audits and risk assessments effectively.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to interact with management and stakeholders effectively.
• Demonstrated leadership capabilities and experience in managing a team.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Fluency in English and Bahasa Malaysia; proficiency in other languages is a plus.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues with Air-conditioning.
• Work with various departments or stakeholders to ensure the Aircon is delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities:

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

As a Junior Promotion Operations Officer, you will be an integral part of the BID Operations team, ensuring the efficient execution of promotional activities and providing excellent support to both clients and internal teams. You will be responsible for managing promotion-related inquiries, coordinating logistics, and utilizing technical platforms to maintain operational smoothness. This role is ideal for someone who is detail-oriented, capable of handling multiple tasks, and thrives in a fast-paced, bilingual environment. Your efforts will contribute directly to enhancing client experiences and driving the success of our promotional campaigns.

Key Responsibilities:

• Review promotion applications to ensure eligibility criteria are met.
• Set up client accounts in accordance with promotion requirements.
• Coordinate with the promotional gift logistics team on procurement status and tracking.
• Engage with stakeholders by providing advice on promotion details and addressing inquiries.
• Efficiently resolve or escalate unresolved promotion-related issues.
• Collaborate with front-office teams to handle promotion-related inquiries effectively.
• Oversee the use of technical tools and platforms, including the CRM system.

• Bilingual proficiency in English and Chinese (Mandarin).
• Fresh Graduate are welcome to apply
• Strong attention to detail and a commitment to accuracy.
• Ability to work effectively under pressure in a fast-paced environment.
• Quick learner with the ability to absorb and apply information efficiently.
• A team player with excellent collaboration skills.
• Proficiency in Microsoft Office (advanced Excel skills are an advantage).
• Willingness to work on public holidays.
• Prior experience in a similar role is preferred.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits.
• Flexibility in smart casual dress code.
• Young, vibrant and open work culture.

Job Responsibility

• Conduct monitoring activities to enhance due diligence, mystery shopping, and surveillance and propose appropriate actions to mitigate risks.
• Conduct comprehensive enhanced due diligence reviews and risk assessments of high-risk customers.
• Identify, review and provide necessary recommendations to mitigate ML/TF risks associated with new products or services or risks arising from the operational changes.
• Administer, review and report on the excess reload refund activities in adherence to the internal procedures.
• Collaborate and support relevant departments in enhancing the business process documentation to maintain complete and accurate information.
• Administer and analyze all applicable regulatory publications issued by the regulatory authority, highlighting the key changes and their impact on business operations.

Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field, Finance / Accountancy / Banking, Law
• Preferably at least 2 years of related working experience.
• Preferably undefined specialising in Others or equivalent.
• Good communication skills in English, Malay language for both spoken and written

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN A LIFE OF 

We seek an ambitious, outgoing and personable Community Officer whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Officer works closely with the Assistant Community Manager,  Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.

DUTIES AND RESPONSIBILITIES

ADMINISTRATION AND FINANCE

• Support with basic administration and data entry.
• Assist with handling invoices and retrieving data for monthly reports.

MEMBER EXPERIENCE AND OPERATIONS

• Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
• Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience. 
• Solve member-related issues to help foster a collaborative community.
• Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
• Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.  
• Support with responding to quality control checks and solving issues immediately.
• Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.
  

SALES

• Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets. 

CONTENT AND EVENTS

• Attend and support internal events and be a representative of your location.
• Create and execute events relating to the communities interests, with support from the senior and events team. 
• Escalate leads for collaboration and partnerships for events to the Manager.
• Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content.
• Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media.
• Responsible for keeping calendars and notice boards updated.

PEOPLE

• Assist with onboarding and training new team members.
• Actively work and develop on your own growth to better yourself for you, your team and the business.

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations