Responsibilities:

• Managing and overseeing the payroll process, ensuring accuracy and timeliness in payroll execution.
• Calculating employee wages, deductions, and bonuses while ensuring compliance with labor laws.
• Maintaining payroll records and preparing payroll reports for management review.
• Administering employee benefits, including insurance and retirement plans.
• Responding to payroll inquiries from employees and resolving any discrepancies.
• Coordinating with accounting and finance departments for financial reporting and budgeting purposes.

• Bachelor's degree in Human Resources, Finance, or a related field.

• Minimum 5 years of experience in payroll management or a similar role.
• Strong knowledge of payroll legislation and best practices.
• Excellent organizational and analytical skills.

• Proficiency in payroll software and Microsoft Office, particularly Excel.

• Good communication skills in English and Bahasa Malaysia.

We are looking for a dedicated and proactive Customer Service Officer to join our team. In this role, you will be the first point of contact for our customers, ensuring that all inquiries are addressed promptly and professionally. You will monitor and analyze the performance of solar PV systems and resolve any issues that arise, all while maintaining strong customer relationships. Your ability to engage with clients and collaborate with internal teams will be essential in delivering outstanding service.

Key Responsibilities:

• Address customer inquiries promptly and professionally to ensure exceptional service that meets or exceeds expectations.
• Monitor and analyze the performance of solar PV systems on a daily basis.
• Resolve product or service problems by understanding customer complaints, identifying the cause, and providing optimal solutions.
• Maintain existing customer relationships to ensure continued business with the company.
• Prepare quotations and follow up with customers for acceptance.
• Prepare monthly performance reports of solar systems for customers.
• Collaborate with clients and technical teams to resolve project-related issues.
• Share valuable client feedback to enhance the company's customer-centric strategy across all departments by implementing action plans.
• Work closely with various departments to support initiatives and improve processes.
• Build and maintain long-term business relationships with new and existing customers.
• Organize and update all departmental documentation and customer records to ensure accessibility and accuracy.
• Demonstrate flexibility and adaptability in responding to changing business needs and priorities.

• Minimum Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma in any field; Engineering background is an advantage.
• Proficiency in Bahasa Malaysia and English; Mandarin speaking is a plus, as interaction with Mandarin-speaking clients is required.
• Strong computer skills with good knowledge of Microsoft Office.
• Excellent communication skills with a customer and service-oriented attitude.
• Energetic and enthusiastic about interacting with people, with the ability to work effectively in a team.
• Self-motivated to learn, patient, and capable of handling multiple tasks independently.

This position is responsible for the coordination and management of the overall operations of the Purchasing and Storeroom Department to ensure that the hotel has adequate supplies to perform their duties in an efficient manner.

About Ksisters

Ksisters is a leading K-beauty and lifestyle brand, headquartered in Singapore and now expanding into Malaysia. Known for curating high-quality and hard-to-find Korean products, Ksisters connects customers with the best of K-beauty, skincare, and wellness. With a strong emphasis on community and education, we have built a loyal following of K-beauty enthusiasts through innovative campaigns and personalized experiences.

As we embark on our Malaysia journey, we are excited to create new opportunities for local talents to join our growing family and shape the future of Ksisters in this vibrant market.

About the role

Ksisters is hiring a versatile and experienced Key Account & Operations Manager to manage retail relationships and operational excellence for Watsons and Guardian in Malaysia. This role combines channel management, operational oversight, and key account responsibilities, ensuring smooth execution of product launches, in-store activations, and day-to-day operations.

Responsibilities:

1. Key Account Management:
• Act as the main point of contact for Watsons and Guardian, building strong relationships with retail partners.
• Negotiate for premium shelf placements, planogram updates, and trade marketing opportunities.
• Manage promotional calendars, ensuring timely execution of campaigns and activations.
• Provide regular performance updates to Watsons and Guardian, using sales data and customer insights.
2. Operations Management:
• Oversee stock levels, logistics, and inventory across warehouses and stores to ensure availability.
• Manage order processing, ensuring accurate and timely fulfillment for Watsons and Guardian.
• Coordinate with logistics partners for delivery schedules, stock transfers, and returns.
• Conduct regular stock audits and implement solutions to address discrepancies.
3. Event and Merchandising Support:
• Plan and execute store activations, including pop-ups and in-store campaigns.
• Collaborate with marketing to ensure alignment between retail displays and promotional materials.
• Oversee merchandising compliance, ensuring that in-store displays reflect Ksisters’ brand identity.
4. Performance Optimization:
• Analyze sales data and operational metrics to identify trends and opportunities.
• Implement process improvements to enhance efficiency in logistics, stock management, and customer satisfaction.
• Collaborate with the marketing team to align operations with campaign goals.

• Minimum 3+ years’ experience in key account management or operations within the retail or beauty industry.

• Strong understanding of Watsons or Guardian’s operational and marketing requirements.
• Proven ability to manage inventory, logistics, and merchandising compliance.
• Excellent negotiation, organizational, and problem-solving skills.
• Proficiency in inventory management systems and Microsoft Excel.
• Knowledge of the Malaysian retail landscape and consumer behavior trends.

What We Offer:

• The opportunity to lead and shape Ksisters’ expansion in Malaysia.
• A dynamic and entrepreneurial work environment.
• The chance to work with globally recognized K-beauty brands and innovative collaborations.

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role
We are currently seeking a highly motivated and skilled individual to join our team as a Special Officer to Chairman. As a Special Officer to Chairman, you will play a crucial role in supporting the Chairman in managing their responsibilities and driving strategic initiatives forward. You will work closely with the Chairman to ensure effective communication and alignment between various stakeholders within the organization.

Responsibilities

• Assist the Chairman in preparing for high-level meetings, including researching and gathering relevant information.
• Coordinate and manage the Chairman's calendar, scheduling appointments, and making travel arrangements as needed.
• Provide support in drafting and editing important documents, presentations and reports.
• Act as a liaison between the Chairman and the other executives, employees, clients and external stakeholders.
• Conduct thorough research and analysis on industry trends, competitors and market opportunities.
• Monitor and track progress on key projects and initiatives, ensuring deadlines are met.
• Handle confidential and sensitive information with the utmost discretion and professionalism.
  
  

• Strong-bias for action
• Strong work ethic and willingness to take on any task
• Comfortable working in an extremely fast paced and international environment
• Experience supporting c-suite/senior stakeholders
• Strong project/program management and organizational skills
• Highly organized
• Highly proficient excel skills
• Excellent verbal and written communication skills
• Ability to navigate and embrace ambiguity
• High EQ (Emotional Intelligence)
• 4+ years of full-time work experience with at least 2 years as a Special Officer/Executive Assistant

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

About Us

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Proactively monitor and update shipments' movements from origin to destination.

• Troubleshoot any possible delays or actual delays.

• Ensure engagement and clarity in communication with the internal operations team and any other related department to ensure the movement and commitment to the platform.

• Develop a deep understanding of the order performance-related matter in the current operation.

• Escalate to Network Control Centre Team Lead if any issue arises beyond their control.

• Build a community culture with high standards and strong values.

• Ensure our service professionalism and availability.

• Any other tasks as assigned by the superior.

• Able to work on a shift basis.

• Able to communicate and write in English and Mandarin.

• Strong people management skills to deal with a large and diverse team.

• Is resourceful and a fast thinker - able to solve problems on the go and adapt quickly.

• Results and performance-driven, preferring data to drive your everyday decisions.

• Possess a hands-on mentality and an analytical and structured way of working.

• Able to operate successfully in a lean, fast-paced organization to scale quickly.

• Self-motivated with a focus to exceed set goals.

• Comfortable adapting to new technologies.

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment
· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for
repeat business.
· I record information accurately in the relevant systems so that we can use the resulting analysis to make
improvements to our customers’ future shopping experiences.
· I know the Customer Relations action plan and support the goals and targets given to me by my manager
to ensure the effective execution of our action plan.
· I know our daily and weekly service targets and this drives me to improve our service delivery.
· Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
· I optimise the relationship with our customers in order to drive sales growth and sustained long-term
profitability.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need
to escalate an issue and then pass on the relevant information to a manager for him/her to be able to
deal effectively with the customer.
· Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the
appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
· I ensure safety guidelines are met within the Customer Relations  area.
· I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

• You ensure check-out is effectively equipped at all times throughout the day; ready and available to help customers when needed.
• You have the knowledge, confidence, and desire to make customer payment easy.
• You know your levels of authorisation to solve payment problems when they occur and recognise when you need to escalate an issue to someone with higher authorisation.
• You pass on the relevant information to deal effectively and efficiently with the customer.
• You offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• You use the till to accurately register products and register payment from customers according to given routines.
• You ensure our store is a safe and secure environment at all times for visitors and colleagues
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring using the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.
• Follow cash handling procedures to ensure the security of money handling
• Ensure that customers are guided to the appropriate way of payment and secure proper payments from customers.

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings).
• Design and manage QBR process with account input. Maintain and participate in scheduled QBRs locally.
• Manage schedule of global QBRs when applicable. Consolidate data from global QBRs.
• Involve Branch Managers or Key Department Managers in the QBR process.
• Facilitate communication amongst all key contacts and all related Expeditors contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

We are looking for a Specialist, Account Management to be based in Miri, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

Financial Closing

• Perform monthly and yearly financial closing – to ensure all information are proper recorded.
• Perform Balance Sheet reconciliation on monthly basis – to ensure the accuracy and properly classified of transactions.
• Responsible for recharges to and from intercompany.

Account Payables

• Ensure that expenses allocation to business unit and complied with Company Policies and Local regulation.
• Payment process – assembling and verifying the accuracy as well as the completeness of supporting documents of Suppliers’ Invoice with Purchase Order and Delivery Order in procurement system, prepare Payment Vouchers in accounting system and perform payment in the bank electronic payment system on a timely manner to avoid any late payment charge.
• To be the contact point for the vendors on day-to-day financial related issues including reconciliation of the vendors’ ledgers.
• Procurement analysis – to ensure purchases are in accordance to procurement policies and follow up on status of goods received and invoice from vendors.

Contract Management

• Contract management – to ensure compliance with procurement policies.

Others

• Continually update SOPs, check and balance actions, identify and drive accounting and finance process efficiencies and improvements.
• Assist in handling cash flow management, audit and tax matters and liaise with relevant authorities and bodies.
• Involvement and support in projects including accounting related system upgrade or customization, procurement and yearly sub-actions.
• Any ad-hoc duties as and when required.

We’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About this role:
This role will be based in Kuala Lumpur and will report to the Strategic Account Management Lead.

Responsibilities:

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

· My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
· I have the knowledge, confidence, and desire to make customer payment easy.
· I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
· I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
· I use the till to accurately register products and register payment from customers according to given routines.
· I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Responsibilities:

• Assist in the procurement process, including sourcing, negotiating, and purchasing materials and services needed for the company.
• Ensure that the organization acquires the necessary goods and services at the best possible value, while maintaining high standards of quality and efficiency.
• Identifying and selecting suppliers, negotiating contracts, managing purchase orders, and ensuring timely delivery of products and services.
• Prepare and process purchase orders, ensuring timely delivery of goods and services.
• Maintain accurate records of procurement activities, including contracts, supplier information, and inventory levels.
• Work closely with various departments to understand their procurement needs and ensure that all procurement activities comply with organizational policies and legal requirements. 
• Other duties as assigned by the Procurement Manager.

Requirements:

• Bachelor's degree in Business Administration or a related field.
• 1-2 years of experience in procurement or supply chain management.
• Strong negotiation and communication skills.
• Proficient in Microsoft Office Suite and procurement software.
• Ability to work collaboratively in a team environment.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent organizational abilities.

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.